Senior User Experience Designer jobs at Signify Health

NMS Health is a trusted leader in occupational health, specializing in simplifying healthcare screenings for clients and their employees. With an easy-to-use platform, Pod, we manage every step of the process, from scheduling to results, ensuring efficiency and quality oversight. Supported by a national network of over 3,500 clinics, 4,500 labs, and 9,500 vaccine-enabled pharmacy partners, we ensure convenient access to health services nationwide. Our services include drug and alcohol screenings, physicals, immunizations, OSHA medical surveillance, and return-to-work exams, among others. By focusing on speed, compliance, and customer support, we aim to help organizations maintain a healthy and safe workforce while reducing administrative burdens. ********************** Role Overview As our UI/UX Designer & Front-End Developer, you will lead user experience design while implementing modern, responsive front-end code. You will work across product, engineering, and operations to improve workflows, build intuitive interfaces, and shape the long-term vision of our proprietary systems. This role is ideal for someone who is: Truly passionate about design Obsessed with clean, modern user experience A great communicator Flexible, collaborative, and eager to iterate Excited to build something meaningful in healthcare tech Motivated by growth, challenge, and long-term opportunity Interested in salary and equity as part of a growing company Key Responsibilities Lead UX/UI design initiatives for new features and upgrades across our proprietary platforms Build wireframes, mockups, prototypes, and design systems in Figma Develop front-end components using HTML, CSS, JavaScript, and Bootstrap Translate design concepts into pixel-perfect, production-ready interfaces Work closely with product owners and engineers to refine specifications Conduct user testing and incorporate feedback through iterative design Maintain and evolve a consistent, modern design system Enhance the user experience to reduce friction and create operational efficiencies Grow into a core contributor with increasing responsibility as our products scale Required Skills & Experience 2-6 years of UI/UX and front-end development experience (or portfolio that clearly demonstrates equivalent skill) Proficiency in: HTML, CSS, JavaScript Bootstrap Modern UI/UX best practices Figma (prototyping, components, design systems) Strong portfolio with clean, user-centered design examples Excellent communication and interpersonal skills Ability to think through user flows, logic, and system interactions Comfort designing for responsive and mobile-first environments Adaptability to evolving product needs and feedback Preferred Qualifications Experience with healthcare tech, SaaS products, or workflow-heavy interfaces Familiarity with React/Vue or modern JavaScript frameworks Understanding of accessibility guidelines (WCAG) Experience working with API-driven front-end environments Interest in design strategy, brand development, or product ownership What We Offer Competitive salary based on experience Equity opportunities for long-term contributors Growth path into senior UI/UX, design lead, or product design roles Hands-on influence over high-impact healthcare technology Creative ownership and a collaborative team environment The ability to directly shape software used by some of the world's largest companies

Agilent is seeking a meticulous and collaborative Digital UI Production Designer to join our Agilent.com UX Team. This role plays a key part in improving the user experience across our global e-commerce platform through data-driven design experimentation and continuous optimization. If you're passionate about pixel-perfect execution, accessibility, and flawless designer-developer teamwork, we'd love to hear from you. Key Responsibilities Transform approved design concepts into production-ready UI assets using Figma, ensuring transparency and precision for developers. Lead designer-developer handoff with interactive prototypes, adaptable breakpoints, and clear documentation of animations and edge cases. Maintain and evolve the design system by reusing and extending components, tokens, and patterns. Ensure accessibility compliance (WCAG 2.x Level A) across all design variants. Collaborate daily with UX designers, developers, IT, and product teams to deliver high-impact A/B test variants. Coordinate and maintain version control in Figma for efficient tracking and reuse. Support experiment launches with rapid iterations and design QA feedback. Qualifications Bachelor's or Master's degree or equivalent experience. 1+ years of experience in UI or production design for adaptable web or e-commerce platforms. Advanced proficiency in Figma (components, variants, auto layout). Familiarity with front-end technologies (HTML/CSS) for effective developer communication. Experience working with design systems and maintaining scalable UI libraries. Strong understanding of accessibility standards (WCAG 2.1/2.2). Portfolio showcasing pixel-perfect execution and collaborative delivery. Bonus: Experience with Adobe Target, Storybook, Jira, or automated visual regression testing. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least September 11, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $76,080.00 - $142,650.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: OccasionalShift: DayDuration: No End DateJob Function: Marketing

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: Dexcom's Global Product Design (GPD) is a multi-disciplinary team of product designers focused on user experience and user interface design, illustrators, front-end software developers, instructional content designers and industrial designers who support the Dexcom product portfolio. At Dexcom, you will use design to help improve the lives of our users by creating compelling experiences working with partner products and our Continuous Glucose Monitor (CGM) technology. We are passionate about quality, usability, and simplicity. You will collaborate closely with our user experience designers and the UI team to bring ideas to life. GPD is honored to be the recipient of 23 international design awards for our G7 product including the iF Design Award, three Red Dot awards, and a gold IDEA award totaling over 23 awards. Now you can help us revolutionize the glycemic wellness space as with Stelo. Where you come in: Collaborate with UX designers, developers, stakeholders, and partners to design user interface for Stelo and other initiatives in the Dexcom portfolio. Closely collaborate with the user interface design team to elevate and execute our UI design strategy. Drive innovation, consistency, clarity and ease of use for Dexcom end users. Utilize and contribute to Dexcom's Design System. Present design proposals with confidence. Seek to inform and influence the audience. Learn from existing members of the team and mentor your colleagues. Be a design diplomat. Socialize ideas with stakeholders and design partners to gain alignment. Be willing to compromise to find a mutually agreeable solution. Be a positive influence on our culture. Build up our teams, departments, and company through words and actions. Be welcoming of feedback and respectful disagreement. Ensure that designs are implemented as intended across iOS, Android, Web apps, and other devices through collaboration with development engineers. Own the results. Be accountable for the project and design decisions. What makes you successful: You have proven experience in shipping native mobile products (iOS/Android), beyond responsive web or hybrid apps, with a strong understanding of platform-specific design patterns, performance considerations, and deployment workflows. You bring strong visual design skills and a sharp sense of UI aesthetics. You have experience driving visual design for mobile apps leveraging Material Design or iOS HIG. You have worked in Figma or Sketch/Abstract. You have worked on visual support of product design. Experience with WCAG accessibility guidelines are a plus. You thrive in a highly collaborative, fluid, fast-paced environment. You have a proven ability managing schedules, prioritizing tasks, and working within deadlines. You bring a proactive, accountable approach. You are able to show ownership and lead your projects. Knowledge of HTML/CSS or other programming languages to effectively communicate with developers is a plus. What you'll get: A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: 5-15% Experience and Education Requirements: Typically requires a Bachelor's degree in a technical discipline, and a minimum of 8-12 years related experience or Master's degree and 5-7 years equivalent industry experience or a PhD and 2-4 years of experience. Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option. Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at ****************************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at ****************************. Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: ***************************************************** Code=MERITAIN_I&brand Code=MERITAINOVER/machine-readable-transparency-in-coverage?reporting EntityType=TPA_19874&lock=true To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Salary: $116,600.00 - $194,400.00

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: Dexcom's Global Product Design (GPD) is a multi-disciplinary team of product designers focused on user experience and user interface design, illustrators, front-end software developers, instructional content designers and industrial designers who support the Dexcom product portfolio. At Dexcom, you will use design to help improve the lives of our users by creating compelling experiences working with partner products and our Continuous Glucose Monitor (CGM) technology. We are passionate about quality, usability, and simplicity. You will collaborate closely with our user experience designers and the UI team to bring ideas to life. GPD is honored to be the recipient of 23 international design awards for our G7 product including the iF Design Award, three Red Dot awards, and a gold IDEA award totaling over 23 awards. Now you can help us revolutionize the glycemic wellness space as with Stelo. Where you come in: Collaborate with UX designers, developers, stakeholders, and partners to design user interface for Stelo and other initiatives in the Dexcom portfolio. Closely collaborate with the user interface design team to elevate and execute our UI design strategy. Drive innovation, consistency, clarity and ease of use for Dexcom end users. Utilize and contribute to Dexcom's Design System. Present design proposals with confidence. Seek to inform and influence the audience. Learn from existing members of the team and mentor your colleagues. Be a design diplomat. Socialize ideas with stakeholders and design partners to gain alignment. Be willing to compromise to find a mutually agreeable solution. Be a positive influence on our culture. Build up our teams, departments, and company through words and actions. Be welcoming of feedback and respectful disagreement. Ensure that designs are implemented as intended across iOS, Android, Web apps, and other devices through collaboration with development engineers. Own the results. Be accountable for the project and design decisions. What makes you successful: You have proven experience in shipping native mobile products (iOS/Android), beyond responsive web or hybrid apps, with a strong understanding of platform-specific design patterns, performance considerations, and deployment workflows. You bring strong visual design skills and a sharp sense of UI aesthetics. You have experience driving visual design for mobile apps leveraging Material Design or iOS HIG. You have worked in Figma or Sketch/Abstract. You have worked on visual support of product design. Experience with WCAG accessibility guidelines are a plus. You thrive in a highly collaborative, fluid, fast-paced environment. You have a proven ability managing schedules, prioritizing tasks, and working within deadlines. You bring a proactive, accountable approach. You are able to show ownership and lead your projects. Knowledge of HTML/CSS or other programming languages to effectively communicate with developers is a plus. What you'll get: A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: 5-15% Experience and Education Requirements: Typically requires a Bachelor's degree in a technical discipline, and a minimum of 8-12 years related experience or Master's degree and 5-7 years equivalent industry experience or a PhD and 2-4 years of experience. Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option. Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at ****************************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at ****************************. Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: ***************************************************** Code=MERITAIN_I&brand Code=MERITAINOVER/machine-readable-transparency-in-coverage?reporting EntityType=TPA_19874&lock=true To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Salary: $116,600.00 - $194,400.00

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: Dexcom's Global Product Design (GPD) is a multi-disciplinary team of product designers focused on user experience and user interface design, illustrators, front-end software developers, instructional content designers and industrial designers who support the Dexcom product portfolio. At Dexcom, you will use design to help improve the lives of our users by creating compelling experiences working with partner products and our Continuous Glucose Monitor (CGM) technology. We are passionate about quality, usability, and simplicity. You will collaborate closely with our user experience designers and the UI team to bring ideas to life. GPD is honored to be the recipient of 23 international design awards for our G7 product including the iF Design Award, three Red Dot awards, and a gold IDEA award totaling over 23 awards. Now you can help us revolutionize the glycemic wellness space as with Stelo. Where you come in: * Collaborate with UX designers, developers, stakeholders, and partners to design user interface for Stelo and other initiatives in the Dexcom portfolio. * Closely collaborate with the user interface design team to elevate and execute our UI design strategy. * Drive innovation, consistency, clarity and ease of use for Dexcom end users. * Utilize and contribute to Dexcom's Design System. * Present design proposals with confidence. Seek to inform and influence the audience. * Learn from existing members of the team and mentor your colleagues. * Be a design diplomat. Socialize ideas with stakeholders and design partners to gain alignment. Be willing to compromise to find a mutually agreeable solution. * Be a positive influence on our culture. Build up our teams, departments, and company through words and actions. Be welcoming of feedback and respectful disagreement. * Ensure that designs are implemented as intended across iOS, Android, Web apps, and other devices through collaboration with development engineers. * Own the results. Be accountable for the project and design decisions. What makes you successful: * You have proven experience in shipping native mobile products (iOS/Android), beyond responsive web or hybrid apps, with a strong understanding of platform-specific design patterns, performance considerations, and deployment workflows. * You bring strong visual design skills and a sharp sense of UI aesthetics. * You have experience driving visual design for mobile apps leveraging Material Design or iOS HIG. * You have worked in Figma or Sketch/Abstract. * You have worked on visual support of product design. Experience with WCAG accessibility guidelines are a plus. * You thrive in a highly collaborative, fluid, fast-paced environment. * You have a proven ability managing schedules, prioritizing tasks, and working within deadlines. * You bring a proactive, accountable approach. You are able to show ownership and lead your projects. * Knowledge of HTML/CSS or other programming languages to effectively communicate with developers is a plus. What you'll get: * A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. * A full and comprehensive benefits program. * Growth opportunities on a global scale. * Access to career development through in-house learning programs and/or qualified tuition reimbursement. * An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: * 5-15% Experience and Education Requirements: * Typically requires a Bachelor's degree in a technical discipline, and a minimum of 8-12 years related experience or Master's degree and 5-7 years equivalent industry experience or a PhD and 2-4 years of experience. Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option. Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at ****************************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at ****************************. Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: ***************************************************** Code=MERITAIN_I&brand Code=MERITAINOVER/machine-readable-transparency-in-coverage?reporting EntityType=TPA_19874&lock=true To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Salary: $116,600.00 - $194,400.00

Provides leadership to enhance the transparency and accountability of all Patient Experience (PX) action plans in the areas supported. Ensure that PX data meets the needs of all physicians, department and site members of the healthcare team. This position is responsible for the services provided throughout the Regional Health Ministry (RHM), including all ambulatory sites. RHM is defined for this position as all sites for Trinity Health Georgia. The position focuses on developing and improving the knowledge and understanding of PX data, best practices and coaching leaders on implementation of well-developed action plans that achieve results. This position contributes to the growth and development of colleagues throughout the region by facilitating a variety of experience training, as determined by system and organizational needs (e.g. ICARE). This position is responsible for improving the quality of communication regarding PX, ensuring cost-effective use of resources, standardization of approaches within the RHM and collecting and utilizing data in program management. This position has a significant role in collaborating with Senior Leaders and Managers of all departments, in order to align PX action plans with organizational priorities such as quality and patient safety and assists leadership in the assessment and efficacy of said action plans. II. Position Requirements: Licensure/Certification/Registration: Lean certification preferred. Education: Bachelors Degree or equivalent training acquired via work experience or education. Masters Degree preferred. Experience: 5-7 years of previous job-related experience as a patient experience leader Special Qualifications: Required: * Basic Keyboarding Skills * Microsoft Excel * Microsoft Power Point * Microsoft Word * Ability to analyze and interpret data * Ability to communicate verbally * Ability to compile complex reports and develop presentations * Ability to compose letters and memorandums * Ability to deal calmly and courteously with people * Ability to deal with stressful situations * Ability to finish tasks in a timely manner * Ability to follow oral and written instructions and established procedures * Ability to function independently and manage own time and work tasks * Ability to lead work teams * Ability to maintain accuracy and consistency * Ability to maintain confidentiality * Ability to negotiate, persuade and establish direction * Ability to perform basic filing, office procedures and word processing * Ability to organize workflow * Ability to plan, coordinate and develop multiple projects * Ability to work as an effective team member * Skilled job requiring high level of adaptability & interpersonal skills Preferred: * Access * Qualtrics Key Responsibilities: * PEOPLE CENTERED CARE: * Ensures day-to-day regional operations provide data and information to leaders in order to improve the patient experience in all sites of care. * Rounds regularly with leaders to support implementation of effective practices, evaluate outcomes, provide service recovery, and identify ongoing opportunities for improvement. Coaches leadership in the development of action plans to improve and sustain improvement. Identifies regular opportunities to recognize best practice throughout the ministry. * ENGAGED COLLEAGUES: * Ensures that departments receive the information they need to update the daily huddle processes, rounds at various Tier 2 and 3 huddles, and work with other colleagues to identify opportunities for recognition of staff and physicians. * Provides training and education during new colleague orientation and plays a significant role in the onboarding of new managers regarding the patient experience challenging but achievable goals. * Shares best practices and system recommendations for colleague engagement and knows the results of colleague engagement and safety in the supported departments. * OPERATIONAL EXCELLENCE: * Participates in leadership meetings throughout the health ministry in order to facilitate understanding and utilization of PX data and provide input into the development of tactical and strategic plans designed to exceed organizational objectives. * Ensure that all information provided to leadership is accurate, timely, validated and communicated in a way to enable creation of a robust action plan. * Works in partnership with physicians, clinical sites, hospital departments in order to exceed organizational and system goals for the PX. * Collaborate with the Regional MGR of Volunteer Services on volunteer opportunities to enhance patient experience, participate in Patient and Family Advisory Committees (PFAC), and ensure that PFAC input is a key part of all action plans. * Grievance writing and ensuring policy is always followed. * PHYSICIANS and CLINICIANS: * Partners with Inpatient Units, Ambulatory Clinics, Physician Groups and Hospital Departments to enhance understanding of PX principles and action planning designed to break down barriers. * Ensure that supported departments are aware of Key Drivers for Performance, targets for coming year, and performance required to attain goal, top quartile and top decile performance. * Demonstrate a continual improvement in the nature and substance of PX information offerings, making sure the voice of the customer is always considered through comment analysis. * LEADERSHIP NATIONALLY: * Maintains awareness of best practices in the industry and participate in TH groups to share and learn from best practices. * Work with Reg CNO to develop annual plan for improvement in services 3 months in advance of budget preparation, and to have input into quarterly forecasting. * Develops best practices and presents at the system and national level. * Submits one presentation annually in partnership with a supported department/service line. * EFFECTIVE STEWARDSHIP: * Achieves or exceeds organizational objectives regarding cost management. * Has input into policies/procedures that ensure cost-efficiency and enhance productivity and availability of services. * Partners with Qualtrics and other vendors to develop the kind of auto-generated reports that will reduce the need for some analytics work, and manual work on the part of leadership. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

Key Responsibilities: Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity “focus areas”. Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. Collaborate with local leaders to prioritize initiatives and facilitate work teams. Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. Participate in “voice of the customer” capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. Serve as a resource for performance improvement efforts in support of the local patient experience strategy. Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. Maintain strong working relationships with PE vendors and user groups. Requirements: Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. The ability to inspire and initiate innovative thinking surrounding PE at MHS. Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. Superior written/verbal communication and interpersonal skills. Ability to design and deliver impactful presentations to broad audiences. An ability to work collaboratively in a fast-paced team environment. A demonstrated ability to effectively manage projects through their life-cycle. Must be able to prioritize, manage, and execute simultaneous tasks. Strong critical thinking skills and the ability to work independently. The ability to apply change management methods to assigned projects. Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. Master's degree in nursing, business management, hospitality, health care administration, or related discipline. Proficiency in analyzing and interpreting customer experience data. Certified Patient Experience Professional, or able to be certified within six months of employment Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: TIME magazine Best Companies for Future Leaders, 2025 Great Place to Work Certified™, 2025 Glassdoor Best Places to Work, 2025 PressGaney HX Pinnacle of Excellence Award, 2024 PressGaney HX Guardian of Excellence Award, 2024 PressGaney HX Health System of the Year, 2024

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

The Consultant III will play a pivotal role in advancing Kaiser Permanente-s mission to deliver exceptional care experience by supporting and leading initiatives that enhance patient and member satisfaction. Working in close collaboration with clinical and administrative leaders, this role will design, implement and manage initiatives, programs and projects that align with organization priorities. This role will also lead the New Member Welcome Program, ensuring new members have a smooth and supportive introduction to Kaiser Permanente. The consultant partners with clinical and administrative teams to develop resources, streamline onboarding processes, and foster positive first experiences that strengthen member engagement and retention. Job Summary: Serves as part of a consulting team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Supports strategic planning and organizational alignment and prioritization of business initiatives. Manages moderately complex projects or project components, participates in change management activities, and performs data analyses in support of business initiatives. Supports vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: + Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome. + Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team. + Serves as part of a consultant team to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects within a functional track or workstream by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; identifying and escalating tough stakeholder issues while maintaining an independent perspective; preparing presentations and reports; and leading or facilitating team meetings. + Develops requirements for business, process, or system solutions within assigned business domain(s) by interfacing stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and developing and documenting comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions. + Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a working understanding of how current processes impact business operations; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes; and identifying and validating value gaps and opportunities for process enhancements or efficiencies. + Supports strategic planning and organizational alignment and prioritization of business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; collaborating with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; and managing assigned initiatives to ensure delivery of measurable results and alignment with strategic objectives. + Serves as a advocate of continuous learning and professional development by keeping abreast of industry practices, standards, and benchmarks; attending and participating in roadshows, conferences, and speaking events; contributing to the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy. + Manages moderately complex projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. + Participates in change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; collaborating with management, project champions, and business owners to communicate and align improvement initiatives with business objectives; using appropriate change management methods and approaches; and ensuring stakeholders embrace a change management mindset, and understand initiative intent and purpose. + Performs data analyses to support business initiatives by using appropriate data analysis tools and approach to assess business performance; deploying suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. + Supports vendor management as required by assisting with reviews of vendor performance levels; ensuring service level agreements are met; and partnering with Procurement and/or Legal to assist in the development of service level and/or scope of work agreements as appropriate. + Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures. Minimum Qualifications: + Bachelors degree from an accredited college or university and Minimum three (3) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum one (1) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field. Additional Requirements: + Knowledge, Skills, and Abilities (KSAs): Negotiation; Creativity; Applied Data Analysis; Conflict Resolution; Risk Assessment; Service Focus; Requirements Elicitation & Analysis; Business Acumen; Managing Diverse Relationships Preferred Qualifications: + Two (2) years data analytics experience. + Two (2) years experience working with advanced Excel functions including, formulas, pivot tables, vlookup, macros, etc. + One (1) years experience developing and delivering presentations to management. + One (1) years experience in process improvement. + One (1) years project management experience. + One (1) years facilitating meetings with work teams or management. + One (1) years experience implementing large or complex projects. + Master's degree in Business, Public Health, or related field. COMPANY: KAISER TITLE: Consultant III - Care Experience, New Member Welcome & Special Projects LOCATION: Panorama City, California REQNUMBER: 1387383 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

**About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Immediate eligibility for health and welfare benefits + 401(k) savings plan with dollar-for-dollar match up to 5% + Tuition Reimbursement + PTO accrual beginning Day 1 _Note: Benefits may vary based upon position type and/or level._ **Job Summary** **Onsite position - Baylor University Medical Center (BUMC)** This individual will support the visionary healthcare experience across the care continuum to ensure the delivery of an exceptional experience to patients, caregivers, families, and staff. This person will serve as the leader for experience at the site/facility level, providing direction and counsel to leaders, caregivers and teams. This individual will provide the site/facility with a single point of leadership and will be accountable for implementation and driving tangible results in delivering an exceptional experience. This individual will report to the Office of Patient Experience and works closely with senior leaders at the entity level in support of the delivery of an exceptional experience. **Essential Functions of the Role** + Communicate the exceptional experience vision and strategy; grounded in both analytics-based understanding of needs and business dynamics/brand strategy to optimize experience and loyalty, in collaboration with facility/site leadership. + Execute Voice of the Patient activities (Patient and Family Advisory Councils), to continuously adjust to demand expectations, including standardizing the patient journey with improvement opportunities for the patient experience in all touch points, enabling delivery of a best-in-class experience. + Utilizing standard reporting, lead the measurement capture and optimization of key performance indicators to be implemented to gauge experience and loyalty effectiveness. Spends majority of the time in performance improvement, mentoring and coaching leaders and staff to achieve our ambition. + Collaborates with OPX toward adopting new technology and other new initiatives to move toward real-time data collection/analysis. + Provides a clear understanding of experience analytics and clearly articulates the science and direction behind the data. + Manage experience evaluation through an ongoing process, utilizing insights from analytics, usability audits, and research results, including patient experience metrics. + Partner closely with clinical and system leadership to implement new programs, technologies and strategies to improve care delivery across the care continuum. + Cultivate a positive environment through managing for results and developing staff understanding/role in the BSWH Exceptional Experience Model. + Support relationship-centered communication (ART of Communication) through ongoing coaching/advocacy. Become Academy of Communication in Healthcare certified facilitators. + Advocate for integration of BSWH Exceptional Experience Model to drive exceptional experience, including branded experiences, service offerings and further opportunity identification. + Build linkages between the patient experience and team member engagement. + Tailor strategies to foster a best-in-class exceptional experience. **Key Success Factors** + Experienced knowledge of tools and techniques of quality performance measurement and data testing. + Experienced knowledge of Texas, Joint Commission and CMS standards. + Experienced knowledge of trends, developments, and research in providing high-quality safe care. + Skilled facilitator, coach, consultant, influencer. + Management and strategic thinking skills. + Investigative and problem-solving skills. + Skilled in the use of computers, and related software applications. + Excellent verbal, social and written communication skills. + Able to mentor, train and develop instructional materials to educate leadership and staff in quality, patient safety, and regulatory issues. + Able to work collaboratively and effectively with a wide range of stakeholders and across organizational lines and teams. + Able to identify and deploy required project management processes, tools, and templates needed to successfully drive initiatives. + Able to partner with key stakeholders to identify impediments to success and recommend and implement corrective action and/or mitigation. + Able to work alone or with varying levels of direction or indirect supervision and guidance. + Able to appropriately prioritize tasks to meet desired deadlines. + Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS), or role-appropriate certification preferred + Licensed clinician such as nurse, physical therapist, occupational therapist, dietitian, respiratory therapist, etc. preferred. **Belonging Statement** We believe that all people should feel welcomed, valued and supported. **QUALIFICATIONS** + EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification + EXPERIENCE - 4 Years of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type:Full time Shift:Day ShiftDescription: Provides leadership to enhance the transparency and accountability of all Patient Experience (PX) action plans in the areas supported. Ensure that PX data meets the needs of all physicians, department and site members of the healthcare team. This position is responsible for the services provided throughout the Regional Health Ministry (RHM), including all ambulatory sites. RHM is defined for this position as all sites for Trinity Health Georgia. The position focuses on developing and improving the knowledge and understanding of PX data, best practices and coaching leaders on implementation of well-developed action plans that achieve results. This position contributes to the growth and development of colleagues throughout the region by facilitating a variety of experience training, as determined by system and organizational needs (e.g. ICARE). This position is responsible for improving the quality of communication regarding PX, ensuring cost-effective use of resources, standardization of approaches within the RHM and collecting and utilizing data in program management. This position has a significant role in collaborating with Senior Leaders and Managers of all departments, in order to align PX action plans with organizational priorities such as quality and patient safety and assists leadership in the assessment and efficacy of said action plans. II. Position Requirements: Licensure/Certification/Registration: Lean certification preferred. Education: Bachelors Degree or equivalent training acquired via work experience or education. Masters Degree preferred. Experience: 5-7 years of previous job-related experience as a patient experience leader Special Qualifications: Required: Basic Keyboarding Skills Microsoft Excel Microsoft Power Point Microsoft Word Ability to analyze and interpret data Ability to communicate verbally Ability to compile complex reports and develop presentations Ability to compose letters and memorandums Ability to deal calmly and courteously with people Ability to deal with stressful situations Ability to finish tasks in a timely manner Ability to follow oral and written instructions and established procedures Ability to function independently and manage own time and work tasks Ability to lead work teams Ability to maintain accuracy and consistency Ability to maintain confidentiality Ability to negotiate, persuade and establish direction Ability to perform basic filing, office procedures and word processing Ability to organize workflow Ability to plan, coordinate and develop multiple projects Ability to work as an effective team member Skilled job requiring high level of adaptability & interpersonal skills Preferred: Access Qualtrics Key Responsibilities: PEOPLE CENTERED CARE: Ensures day-to-day regional operations provide data and information to leaders in order to improve the patient experience in all sites of care. Rounds regularly with leaders to support implementation of effective practices, evaluate outcomes, provide service recovery, and identify ongoing opportunities for improvement. Coaches leadership in the development of action plans to improve and sustain improvement. Identifies regular opportunities to recognize best practice throughout the ministry. ENGAGED COLLEAGUES: Ensures that departments receive the information they need to update the daily huddle processes, rounds at various Tier 2 and 3 huddles, and work with other colleagues to identify opportunities for recognition of staff and physicians. Provides training and education during new colleague orientation and plays a significant role in the onboarding of new managers regarding the patient experience challenging but achievable goals. Shares best practices and system recommendations for colleague engagement and knows the results of colleague engagement and safety in the supported departments. OPERATIONAL EXCELLENCE: Participates in leadership meetings throughout the health ministry in order to facilitate understanding and utilization of PX data and provide input into the development of tactical and strategic plans designed to exceed organizational objectives. Ensure that all information provided to leadership is accurate, timely, validated and communicated in a way to enable creation of a robust action plan. Works in partnership with physicians, clinical sites, hospital departments in order to exceed organizational and system goals for the PX. Collaborate with the Regional MGR of Volunteer Services on volunteer opportunities to enhance patient experience, participate in Patient and Family Advisory Committees (PFAC), and ensure that PFAC input is a key part of all action plans. Grievance writing and ensuring policy is always followed. PHYSICIANS and CLINICIANS: Partners with Inpatient Units, Ambulatory Clinics, Physician Groups and Hospital Departments to enhance understanding of PX principles and action planning designed to break down barriers. Ensure that supported departments are aware of Key Drivers for Performance, targets for coming year, and performance required to attain goal, top quartile and top decile performance. Demonstrate a continual improvement in the nature and substance of PX information offerings, making sure the voice of the customer is always considered through comment analysis. LEADERSHIP NATIONALLY: Maintains awareness of best practices in the industry and participate in TH groups to share and learn from best practices. Work with Reg CNO to develop annual plan for improvement in services 3 months in advance of budget preparation, and to have input into quarterly forecasting. Develops best practices and presents at the system and national level. Submits one presentation annually in partnership with a supported department/service line. EFFECTIVE STEWARDSHIP: Achieves or exceeds organizational objectives regarding cost management. Has input into policies/procedures that ensure cost-efficiency and enhance productivity and availability of services. Partners with Qualtrics and other vendors to develop the kind of auto-generated reports that will reduce the need for some analytics work, and manual work on the part of leadership. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Key Responsibilities: * Provide internal coaching and consulting to system and local entity leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals. * Perform assigned unit-level data analyses and process observations in key entity service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership. * Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so. * Periodically provide clear, useful and explanatory reporting to stakeholders regarding improvement progress in targeted entity "focus areas". * Identify and evaluate internal and external service-related best practices and implement/promote them across the health system. * Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques. * Collaborate with local leaders to prioritize initiatives and facilitate work teams. * Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions. * Participate in "voice of the customer" capturing efforts (e.g., focus groups) and leverage feedback to inform local PE strategies and tactics. * Serve as a resource for performance improvement efforts in support of the local patient experience strategy. * Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance. * Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system. * Maintain strong working relationships with PE vendors and user groups. Requirements: * Minimum of three (3) years of experience and demonstrated ability to drive results in the areas of customer service excellence or customer relations * Bachelor's degree in nursing, business management, hospitality, health care administration, or related discipline. Candidate Should Possess: * Experience in effectively coaching, influencing, collaborating, and consulting with individuals at all levels of the organization. * A strong sense of personal accountability, passion, and ownership for achieving sustained patient experience excellence across the health system. * The ability to inspire and initiate innovative thinking surrounding PE at MHS. * Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal. * An ability to rapidly identify and define problems, collect and analyze data, establish root cause, and identify and implement optimal solutions. * Superior written/verbal communication and interpersonal skills. * Ability to design and deliver impactful presentations to broad audiences. * An ability to work collaboratively in a fast-paced team environment. * A demonstrated ability to effectively manage projects through their life-cycle. * Must be able to prioritize, manage, and execute simultaneous tasks. * Strong critical thinking skills and the ability to work independently. * The ability to apply change management methods to assigned projects. * Proficiency using the Microsoft Office suite (Word, Excel, PowerPoint) Preferred Experience and Certification: * Working knowledge of and experience with continuous process improvement methodologies and tools such as PDSA/PDCA, Lean, Six Sigma, etc. * Master's degree in nursing, business management, hospitality, health care administration, or related discipline. * Proficiency in analyzing and interpreting customer experience data. * Certified Patient Experience Professional, or able to be certified within six months of employment * Additional Additional Job Description Patient experience (PE) is established through customer's perceptions of the interactions that have taken place throughout the continuum of their care. MHS employees are on the frontline of nearly every customer interaction and play a critical role in driving the change necessary to improve and sustain an outstanding care experience for our patients and guests. The Patient Experience Consultant is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced professional to employ his or her expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas. Members of the MHS Patient Experience Team partner with system and hospital leadership to develop and ensure the effective and consistent implementation of service excellence strategies across the system. They work closely with hospital/entity leaders and service excellence committees to analyze survey results and identify, prioritize, plan, and oversee improvement efforts. They also participate in the identification of service performance targets and improvement strategies. Reporting: This position reports to the MHS Patient Experience Director. Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned: * TIME magazine Best Companies for Future Leaders, 2025 * Great Place to Work Certified, 2025 * Glassdoor Best Places to Work, 2025 * PressGaney HX Pinnacle of Excellence Award, 2024 * PressGaney HX Guardian of Excellence Award, 2024 * PressGaney HX Health System of the Year, 2024

This is a full-time hybrid position with weekly on-site expectations. Therefore, the incumbent must live within a reasonable driving distance of the Rochester campus. The UI/UX Designer (User Interface/User Experience Designer) plays a key multidisciplinary role in the design process across the digital environments for Mayo Clinic College of Medicine & Science. This role is a creative force in the Division of Immersive Learning Design, tasked with designing user interfaces and experiences that redefine how medical knowledge is taught and applied. The Division of Immersive Learning Design at Mayo Clinc is a pioneering team within the Department of Education, dedicated to transforming medical education through cutting-edge technologies. By collaborating with physicians, scientists, faculty, staff, students, and technical experts, the Division creates immersive, user-centered learning experiences that enhance clinical skills, safety, and confidence across Mayo Clinic's educational ecosystem. The UI/UX Designer needs to deeply understand the user experience of our different audiences and shape unique visual approaches through iterative prototype testing. They partner with content specialists to design effective page layouts through creative use of established web components and patterns and drive the creation of intuitive, immersive solutions for medical training, simulation, and patient education. They also iterate on the design of these components and collaborate with front-end developers to revise them to updated specifications. Primary responsibilities include: Contributing to all stages of the design process, including wireframing website layouts, designing mockups at multiple screen sizes, and developing UI documentation for hand-off to developers. Representing users in the design of user interfaces that reflect best practices for different device types and accessibility. Participating in the user experience research process to establish design solutions that meet user needs and goals. Incorporating UX findings and brand identity into design patterns that are not only visually appealing but also enrich the user experience. Collaborating closely with other team members and stakeholders to improve navigation schemes, interaction patterns, and digital storytelling. Building familiarity with a component-based content management system and working closely with content contributors to create engaging webpage layouts. Developing and adapting design specifications for front-end developers, taking into account feasibility and performance constraints. The designer will craft experiences that integrate seamlessly with 3D patient-specific models and digital twins, ensuring compatibility across a spectrum of head-mounted displays (HMDs), mobile devices and extended reality (XR) platforms. The ideal candidate will: Develop deep understanding and empathy for the experience of our current and prospective learners. Be a voracious consumer of design across multiple industries and modalities, with particular focus on contemporary practices and peer institutions in higher education and academic medicine. Advocate for an inclusive, accessible, user-centered approach to each and every product. Communicate persuasively to stakeholders about design decisions and how they serve business objectives. Have excellent relationship management skills, emotional intelligence, and the desire to work with a close-knit team to deliver high-quality products in a timely fashion. Bachelor's degree. At least 5 years of experience producing user interface designs with demonstrated impact.Expert skills in UI design methods (prototyping, interaction flow diagrams, wireframes, and interface specifications) and strong visual design acumen. Up-to-date knowledge of modern digital and interaction design principles and trends. Ability to clearly articulate complex design problems and solutions using strong communication and presentation skills. A portfolio demonstrating deliverables throughout the design process for products/websites is helpful. Health care or higher education experience is a plus. Experience with: Using user interface design software such as Sketch, Figma, or Adobe XD. Addressing accessibility concerns for digital products, including optimizing for assistive technologies. HTML, CSS, and the basics of front-end web development. Content design, UX writing, and the basics of digital marketing, search engine optimization, and content strategy. Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Key Responsibilities 7+ years of professional experience as a UI designer, Strong understanding of the life cycle process of website development (discovery, planning, design, requirements, coding, testing, and user testing and evaluation) Experience carrying designs from start to finish, from wireframes to delivery of final high-fidelity UI mockups Experience establishing and maintaining rapid customer feedback loops to inform design at critical stages Create wireframes and iterate with clients based on desired features Present clear ideas and concepts to clients and other team members Hand on experience in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat), Sketch, PowerPoint, Invision, Figma Understanding of HTML, JavaScript, CSS is a plus Compensation, Benefits and Duration Minimum Compensation: USD 36,000 Maximum Compensation: USD 127,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is not available for independent contractors No applications will be considered if received more than 120 days after the date of this post

_Bring your passion to Texas Health so we are Better + Together_ Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager's discretion) Department Highlights: + Remote Position + Gain a sense of accomplishment by contributing to a teamwork environment. + Receive excellent mentorship, comprehensive training, and dedicated leadership resources. What You Will Do Serves as knowledge, quality and process expert on patient experience improvement. Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions. Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization. Communicates all requirements and commitments for each project. Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals. Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders. 60% Serves as a change agent on patient experience. Partners with directors and other coaches to establish and sustain Texas Health?s patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences. In collaboration with Patient and Family Experience leadership, interfaces with key leadership constituencies to help drive system performance. Applies evidence based knowledge of performance improvement, survey instruments and methodology to work. 15% Leads, facilitates, or participates in facility patient experience teams and improvement activities as assigned or approved by director. Supports other teams? work in relation to patient experience outcomes, and supports integration of process improvements across system. 20% Other duties and functions as may be assigned. 5% What You Need: Education Bachelor's Degree Business, health care, or related field. Req Experience 3 Years Experience consulting or coaching evidence-based best practices in patient experience in a health care setting with demonstrated results in improving and sustaining patient satisfaction scores. Req **Education** Bachelor's Degree Business, health care, or related field. Req **Experience** 3 Years Experience consulting or coaching evidence-based best practices in patient experience in a health care setting with demonstrated results in improving and sustaining patient satisfaction scores. Req **Skills** Must have excellent communication and presentation skills ? written and oral; communicating in an open, honest and objective manner. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders (including front line staff, senior management, department leaders, clinical staff and physicians) to creatively solve problems, guide and influence people, effectively manage time, operate as a self-starter by being proactive and assertive. Ability to develop and maintain a high level of expertise in the concepts, practice and evolution of service excellence by serving as a trusted subject matter expert and change agent. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills and a strong attention to detail. Demonstrated experience in patient satisfaction data analysis, report preparation with the ability to deliver effective professional presentations to various groups in order to help motivate and inspire improvement. Requires knowledge of H-CAHPS, CG-CAHPS, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement. Strong computer literacy and software experience ? Word, PowerPoint, Excel, Adobe Acrobat. Ability to travel to all entity locations throughout the geographic service area covered by Texas Health Resources. **Supervision** Individual Contributor **ADA Requirements** Working Outdoors 67% or more Working Indoors 67% or more **Physical Demands** Sedentary **Travel Requirements** Local 80% Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities. We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out ************************ Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene's high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. Must Have As a Junior Visual Designer, you will support the creation of engaging visual content across digital and print platforms. You will collaborate with the creative team to develop high-quality designs that align with brand guidelines and marketing objectives. Responsibilities: Assist in designing graphics for digital campaigns, social media, websites, and print materials. Work with senior designers to refine concepts and execute visual assets. Ensure consistency in branding across all creative materials. Stay updated with design trends and suggest innovative ideas. Key Skills: Graphic Design, Branding, Digital & Print Design Proficiency in Adobe Photoshop, Illustrator, InDesign, Figma Qualifications: Bachelor's degree in Graphic Design, Visual Arts, or a related field. 0-2 years of experience in visual design. Good to have EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate's merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.