Patient Service Representative jobs at Silver Cross Hospital - 43 jobs

Job Type: Regular Scheduled Hours: 40 Reports to the Clinical Patient Access Manager or Patient Access Manager, the Clinical Patient Access Specialist II is primarily responsible for relaying reviewed normal, expected, or abnormal results to patients. The Clinical Patient Access Specialist II will successfully manage large amounts of inbound calls while ensuring all pertinent medical information and care needs for patients are identified, documented, and communicated to the provider. The Clinical Patient Access Specialist II is always responsible for creating a positive impression with patients, family members and other callers. Job Description: Job Title: Clinical Patient Access Specialist- Call Center (MA, LPN EMT Required) BENEFITS: * Work from Home Opportunity after training (Equipment Provided) * Paid Time Off * Medical, Dental, and Vision * 403b with Match * Opportunity for Growth DUTIES AND RESPONSIBILITIES: * Understand and uphold SEP's Mission, Vision, and Values. * Comply with all applicable laws and regulations. * Comply with all applicable laws and regulations. * Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA. * Accurate documentation in the EMR. * Provide instructions and results to patients under directions of the providers. * Communicates as needed with offices about any patient concerns/issues related to results. * Schedules appointments for patients based on the criteria outlined in the office scheduling preference cards and/or decision trees * Maintains an effective working relationship with team members, members of medical practice and leadership. * Verifies and updates all patient demographic and insurance information. * Provide information and communicate effectively to resolve issues with patients, providers, other associates, management and insurance companies. * Advises patients of outstanding balances. * Ensures accurate and timely distribution of patient requests. * Advises patients of outstanding balances. * Ensures accurate and timely distribution of patient requests * Works with central billing office and physicians/clinicians as needed in a timely manner on all requests. * Other duties and responsibilities as assigned. EDUCATION: Minimum: Active certification or license of LPN, CMA, RMA, EMT. YEARS OF EXPERIENCE: Minimum: One year of experience in area of certification in a clinical setting. LICENSES AND CERTIFICATIONS: An approved credential such as LPN, CMA, RMA, EMT. FLSA Status: Non-Exempt Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other. St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.

DESCRIPTION OF POSITION Under the general and direct supervision of the Healthcare Center Manager, the Patient Service Representative provides clerical support for the clinic independently and with minimum supervision. Maintains all required records within the Electronic Medical Record System.# Reports, coordinates and processes insurance information within the Insurance Verification Module. # QUALIFICATIONS # Professional/Educational Experience in Ambulatory Care Clinics preferred. Related College Classes preferred. CPR Certification strongly recommended. # Personal Computer knowledge and clerical / business office functions. Ability to teach and direct other office personnel. Works effectively with others, possessing tact, discretion and diplomacy. Experience in Ambulatory Clinics preferred. Ability to follow directions accurately. Appreciation of and desire to be a part of a health care team dedicated to providing patients optimal care. Willingness to be flexible and adaptable. Maintains the Standards of Conduct. Possess the ability to use proper channels of communication. Actual pay will be determined by qualifications, experience, and internal equity.# Morris Hospital # Healthcare Centers offers a comprehensive benefit package including: Medical, dental, vision plans Paid time off Retirement plan, including immediate 100% vesting Life insurance Disability coverage Nurse residency program Wellness program Health club / gym membership reimbursement Reward # Recognition programs Tuition Reimbursement Employee Assistance Program # Morris Hospital Employee Benefits # Related college classes preferred. CPR certification strongly recommended. Experience in Ambulatory Clinics preferred. Computer knowledge and clerical/business office functions.

Status: Part-time, Benefit-Eligible Average Hours per pay period:# 48 hours every 2 weeks # DESCRIPTION OF POSITION Under the general and direct supervision of the Healthcare Center Manager, the Patient Service Representative provides clerical support for the clinic independently and with minimum supervision. Maintains all required records within the Electronic Medical Record System. # Reports, coordinates and processes insurance information within the Insurance Verification Module. QUALIFICATIONS # Professional/Educational Experience in Ambulatory Care Clinics preferred. Related College Classes preferred. CPR Certification strongly recommended. # Personal Computer knowledge and clerical / business office functions. Ability to teach and direct other office personnel. Works effectively with others, possessing tact, discretion and diplomacy. Experience in Ambulatory Clinics preferred. Ability to follow directions accurately. Appreciation of and desire to be a part of a health care team dedicated to providing patients optimal care. Willingness to be flexible and adaptable. Maintains the Standards of Conduct. Possess the ability to use proper channels of communication. # Actual pay will be determined by qualifications, experience, and internal equity. # Morris Hospital # Healthcare Centers offers a comprehensive benefit package including: Medical, dental, vision plans Paid time off Retirement plan, including immediate 100% vesting Life insurance Disability coverage Nurse residency program Wellness program Health club / gym membership reimbursement Reward # Recognition programs Tuition Reimbursement Employee Assistance Program ************ morrishospital. org/careers/employee-benefits/#medical--dental--vision-and-flexible-spending-account #

DESCRIPTION OF POSITION Under the general and direct supervision of the Healthcare Center Manager, the Patient Service Representative provides clerical support for the clinic independently and with minimum supervision. Maintains all required records within the Electronic Medical Record System. # Reports, coordinates and processes insurance information within the Insurance Verification Module. # QUALIFICATIONS # Professional/Educational Experience in Ambulatory Care Clinics preferred. Related College Classes preferred. CPR Certification strongly recommended. # Personal Computer knowledge and clerical / business office functions. Ability to teach and direct other office personnel. Works effectively with others, possessing tact, discretion and diplomacy. Experience in Ambulatory Clinics preferred. Ability to follow directions accurately. Appreciation of and desire to be a part of a health care team dedicated to providing patients optimal care. Willingness to be flexible and adaptable. Maintains the Standards of Conduct. Possess the ability to use proper channels of communication. Actual pay will be determined by qualifications, experience, and internal equity. # Morris Hospital # Healthcare Centers offers a comprehensive benefit package including: Medical, dental, vision plans Paid time off Retirement plan, including immediate 100% vesting Life insurance Disability coverage Nurse residency program Wellness program Health club / gym membership reimbursement Reward # Recognition programs Tuition Reimbursement Employee Assistance Program # Morris Hospital Employee Benefits #

DESCRIPTION OF POSITION Under the general and direct supervision of the Healthcare Center Manager, the Patient Service Representative provides clerical support for the clinic independently and with minimum supervision. # Maintains all required records within the Electronic Medical Record System. Reports, coordinates and processes insurance information within the Insurance Verification Module. QUALIFICATIONS # Professional/Educational Experience in Ambulatory Care Clinics preferred. Related College Classes preferred. CPR Certification strongly recommended. # Personal Computer knowledge and clerical / business office functions. Ability to teach and direct other office personnel. Works effectively with others, possessing tact, discretion and diplomacy. Experience in Ambulatory Clinics preferred. Ability to follow directions accurately. Appreciation of and desire to be a part of a health care team dedicated to providing patients optimal care. Willingness to be flexible and adaptable. Maintains the Standards of Conduct. Possess the ability to use proper channels of communication. # Actual pay will be determined by qualifications, experience, and internal equity. # Morris Hospital # Healthcare Centers offers a comprehensive benefit package including: Medical, dental, vision plans Paid time off Retirement plan, including immediate 100% vesting Life insurance Disability coverage Nurse residency program Wellness program Health club / gym membership reimbursement Reward # Recognition programs Tuition Reimbursement Employee Assistance Program ************ morrishospital. org/careers/employee-benefits/#medical--dental--vision-and-flexible-spending-account

DESCRIPTION OF POSITION Under the general and direct supervision of the Healthcare Center Manager, the Patient Service Representative provides clerical support for the clinic independently and with minimum supervision. Maintains all required records within the Electronic Medical Record System. # Reports, coordinates and processes insurance information within the Insurance Verification Module. # QUALIFICATIONS # Professional/Educational Experience in Ambulatory Care Clinics preferred. Related College Classes preferred. CPR Certification strongly recommended. # Personal Computer knowledge and clerical / business office functions. Ability to teach and direct other office personnel. Works effectively with others, possessing tact, discretion and diplomacy. Experience in Ambulatory Clinics preferred. Ability to follow directions accurately. Appreciation of and desire to be a part of a health care team dedicated to providing patients optimal care. Willingness to be flexible and adaptable. Maintains the Standards of Conduct. Possess the ability to use proper channels of communication. Actual pay will be determined by qualifications, experience, and internal equity. # Morris Hospital # Healthcare Centers offers a comprehensive benefit package including: Medical, dental, vision plans Paid time off Retirement plan, including immediate 100% vesting Life insurance Disability coverage Nurse residency program Wellness program Health club / gym membership reimbursement Reward # Recognition programs Tuition Reimbursement Employee Assistance Program # Morris Hospital Employee Benefits #

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Outpatient Center in Lake Forest Job Description Hours are M-F, 8 hour shifts, 5 days one week and 4 days one week of the pay K.S.A.'s: * High school diploma required. Some college preferred. * Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred. * Some knowledge of electronic medical record. * Proficient in Microsoft Word applications such as Outlook and other computer skills preferred. * Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed. * Problem solving skills and ability to handle multiple priorities in fast paced environment. * Ability to manage stressful situations appropriately. Job Duties: * Completes pre-registration as well as full registration as needed for families. * Ensures eligibility information accurate. * Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic. * Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate. * Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service. * Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable. * Makes copies of insurance cards as appropriate. * Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned. * Provides ID Band to patients as appropriate. * Informs patient/families of any wait times or delays in service. * Schedules appointments,(new, return, same day as well as ancillary appointments) as needed. * May be required to enter patient information in additional electronic systems. * Adheres to organizational Power all principles. * Maintains confidentiality and HIPPA rules. * Completes check-out procedures; prepares required forms for distribution. * Communicates with other Patient Service Representative staff and department team members to coordinate activities. * Other job functions as assigned. * Specific to Area Job Functions: * Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process: * Outpatient Lab: * Requirement to enter and or release lab orders * Follow Epicare link process for orders * Ensures all paper orders are appropriate/ acceptable * Enter orders via written orders mode when presented with paper order * Maintain all written orders as per process for scanning * Contacts referring provider when appropriate * Enter notes in Epic regarding # of test and specific instructions * Follow process for Research, Drop off, Miscellaneous Orders * Medical Imaging: * Follow process for checking in patient * Follow the Epice Care Link process * Create and/or collect patient payment estimates * If paper order follow Written Order process * Schedule appointment from the order * Contact referring physician when appropriate * Outpatient Surgery: * Follow process for patient admission via Optime workflow * Collect co-payments or deductibles for outpatient surgeries * LCPC-TCP: * Answers backline and patient phone lines (department specific), handles according to needs of caller * Creates Recalls and Waitlist notifications when appropriate * Completes daily No Show documentation and communicates with family to reschedule * Documents and sends patient messages to providers via Epic in-basket * Other job functions as assigned Education High School Diploma/GED (Required) Pay Range $19.00-$28.50 Hourly At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits. Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: * Supplemental Life, AD&D and Disability * Critical Illness, Accident and Hospital Indemnity coverage * Tuition assistance * Student loan servicing and support * Adoption benefits * Backup Childcare and Eldercare * Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members * Discount on services at Lurie Children's facilities * Discount purchasing program There's a Place for You with Us At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints - recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: ***********************************

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Day Evening (United States of America) Location Outpatient Center in Westchester Job Description Shift: 7am - 9pm hours vary from early morning to evening coverage 1-2 Saturdays a month K.S.A.'s: High school diploma; some college preferred. A minimum of 3 years of experience in day-to-day function of physician office practice, including knowledge of insurance coverages, and problem solving skills. 4 years preferred. Must possess excellent communication, leadership and organization skills. Ability to routinely make daily operation decisions, ability to translate concepts into actions and demonstrate sound judgment and reasoning skills. Demonstrates customer sensitivity, initiative, and good judgment and sets high goals and standards of performance for self and the organization. Experience with Epic or other medical management software. Must be willing to drive to satellite locations on a regular basis as applicable. Job Duties: Performs all tasks of the Patient Service Representative II role including pre-registration as well as full registration. Ability to work all ambulatory areas within their scope. Documents new employee orientation. Assists with other personnel and administrative duties and responsibilities as assigned by the Manager, Ambulatory Support. Performs all functions at the point of service areas. Assists the manager in recruiting staff and filling vacancies. Assist manager with quality and productivity monitoring. Trainer for process (non Epic) changes. Serves as a resource person and role model for Point of Service staff during clinic hours. Handles escalated or complicated issues; recognizes and reports variance of workflow and daily operations. Order supplies for areas within their scope. Monitors exchange of information between the point of service areas, physician offices, central registration, and other teams. Identifies and addresses the continuing education/training needs of staff. Ensures that staff appropriately reviews registration information, modification of demographic information, etc. in Cadence system. Is knowledgeable and adept at using the Epic software. Acts as the primary resource for problem solving in the clinics on a day-to-day basis. Identifies goals and objectives for performance improvements needed in order to provide the best patient care, optimum customer service and improve physician satisfaction. Provides input on performance evaluations. Other job functions as assigned. Education High School Diploma/GED (Required) Pay Range $21.00-$32.55 Hourly At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits. Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children's facilities Discount purchasing program There's a Place for You with Us At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints - recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: ***********************************

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Day (United States of America) Location Ann & Robert H. Lurie Children's Hospital of Chicago Job Description Spanish speaking preferred M-F 9am-5:30pm ; alternating Saturdays 7:00am-3:30pm (minimum one Saturday in a six week schedule) Previous Epic experience preferred. K.S.A.'s: High school diploma required. Some college preferred. Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred. Some knowledge of electronic medical record. Proficient in Microsoft Word applications such as Outlook and other computer skills preferred. Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed. Problem solving skills and ability to handle multiple priorities in fast paced environment. Ability to manage stressful situations appropriately. Job Duties: Completes pre-registration as well as full registration as needed for families. Ensures eligibility information accurate. Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic. Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate. Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service. Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable. Makes copies of insurance cards as appropriate. Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned. Provides ID Band to patients as appropriate. Informs patient/families of any wait times or delays in service. Schedules appointments,(new, return, same day as well as ancillary appointments) as needed. May be required to enter patient information in additional electronic systems. Adheres to organizational Power all principles. Maintains confidentiality and HIPPA rules. Completes check-out procedures; prepares required forms for distribution. Communicates with other Patient Service Representative staff and department team members to coordinate activities. Other job functions as assigned. Specific to Area Job Functions: Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process: Outpatient Lab: Requirement to enter and or release lab orders Follow Epicare link process for orders Ensures all paper orders are appropriate/ acceptable Enter orders via written orders mode when presented with paper order Maintain all written orders as per process for scanning Contacts referring provider when appropriate Enter notes in Epic regarding # of test and specific instructions Follow process for Research, Drop off, Miscellaneous Orders Medical Imaging: Follow process for checking in patient Follow the Epice Care Link process Create and/or collect patient payment estimates If paper order follow Written Order process Schedule appointment from the order Contact referring physician when appropriate Outpatient Surgery: Follow process for patient admission via Optime workflow Collect co-payments or deductibles for outpatient surgeries LCPC-TCP: Answers backline and patient phone lines (department specific), handles according to needs of caller Creates Recalls and Waitlist notifications when appropriate Completes daily No Show documentation and communicates with family to reschedule Documents and sends patient messages to providers via Epic in-basket Other job functions as assigned Education High School Diploma/GED (Required) Pay Range $19.00-$28.50 Hourly At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits. Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children's facilities Discount purchasing program There's a Place for You with Us At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints - recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: ***********************************

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Lurie Children's Primary Care - Town & Country Pediatrics (Skokie) Job Description K.S.A.'s: High school diploma required. Some college preferred. Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred. Some knowledge of electronic medical record. Proficient in Microsoft Word applications such as Outlook and other computer skills preferred. Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed. Problem solving skills and ability to handle multiple priorities in fast paced environment. Ability to manage stressful situations appropriately. Job Duties: Completes pre-registration as well as full registration as needed for families. Ensures eligibility information accurate. Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic. Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate. Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service. Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable. Makes copies of insurance cards as appropriate. Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned. Provides ID Band to patients as appropriate. Informs patient/families of any wait times or delays in service. Schedules appointments,(new, return, same day as well as ancillary appointments) as needed. May be required to enter patient information in additional electronic systems. Adheres to organizational Power all principles. Maintains confidentiality and HIPPA rules. Completes check-out procedures; prepares required forms for distribution. Communicates with other Patient Service Representative staff and department team members to coordinate activities. Other job functions as assigned. Specific to Area Job Functions: Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process: Outpatient Lab: Requirement to enter and or release lab orders Follow Epicare link process for orders Ensures all paper orders are appropriate/ acceptable Enter orders via written orders mode when presented with paper order Maintain all written orders as per process for scanning Contacts referring provider when appropriate Enter notes in Epic regarding # of test and specific instructions Follow process for Research, Drop off, Miscellaneous Orders Medical Imaging: Follow process for checking in patient Follow the Epice Care Link process Create and/or collect patient payment estimates If paper order follow Written Order process Schedule appointment from the order Contact referring physician when appropriate Outpatient Surgery: Follow process for patient admission via Optime workflow Collect co-payments or deductibles for outpatient surgeries LCPC-TCP: Answers backline and patient phone lines (department specific), handles according to needs of caller Creates Recalls and Waitlist notifications when appropriate Completes daily No Show documentation and communicates with family to reschedule Documents and sends patient messages to providers via Epic in-basket Other job functions as assigned Education High School Diploma/GED (Required) Pay Range $19.00-$28.50 Hourly At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits. Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children's facilities Discount purchasing program There's a Place for You with Us At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children's and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: ***********************************

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Day (United States of America) Location Ann & Robert H. Lurie Children's Hospital of Chicago Job Description Summary: Conducts retrospective audit of ambulatory and inpatient physician documentation to ensure billing accuracy and compliance. Accounts for concurrent inpatient billing accuracy and compliance for selected Divisions. Provides physician education on coding and documentation guidelines. Essential Job Functions: • Reviews and audits physicians' documentation in the medical record and the level of CPT code selection to verify accuracy through a concurrent coding program. • Determines visit, procedure and diagnosis code(s) based on documentation. • Initiates corrections and resolves discrepancies. • Confers with the physicians to communicate and educate when deficiencies in documentation and code selection are identified. • Meets with Division Heads and Clinical Practice Directors or designees to present statistical data on audit findings, provides useful recommendations and documentation tools. • Keeps informed on coding and documentation guidelines. • Performs monthly reconciliation between concurrent charges sent and entered. • Ensures that all concurrent charges and necessary information are submitted to the billing service in a timely manner. • Resolves all questions and problems with patients, third party payers, billing coordinators and coding and billing analysts and external billing services. • Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others. • Other job functions as assigned. Knowledge, Skills, and Abilities: • Certification in one of the following: Certified as Professional Coder (CPC), Certified Coding Specialist - Physician (CCS-P), or Certified Professional Medical Auditor (CPMA) required. • High school diploma required. • Minimum of three years of coding experience required. • Prior experience in Evaluation and Management Coding preferred. • Demonstrates thorough knowledge of CPT and ICD-9 coding by passing a test. • Demonstrates thorough knowledge of Evaluation and Management (E/M) by passing a proficiency test; required. • Ability to use computer software (i.e.: EPIC, WORD, EXCEL and PowerPoint). • Demonstrated knowledge and understanding of medical terminology, anatomy and physiology and coding classification systems in determining appropriate physician coding. • Ability to communicate effectively, work independently and balance multiple priorities. Education Pay Range $28.50-$46.60 Hourly At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits. Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children's facilities Discount purchasing program There's a Place for You with Us At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints - recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: ***********************************

DESCRIPTION OF POSITION The Patient Access Representative is a unique role within Morris Hospital and Healthcare Centers. # The Patient Access Representative welcomes the patient into the care delivery setting and initiates the administrative systems that will lay the groundwork for the patient#s clinical care as well as the financial documentation. QUALIFICATIONS # Professional/Educational High school diploma or equivalency is necessary. Typing, computer entry and other clerical skills and experience required. Knowledge of medical terminology. Knowledge of overall patient access/financial service process. # Personal Strong communication skills. Excellent customer service skills. Detail oriented. Good computer skills. # Actual pay will be determined by qualifications, experience, and internal equity. # Morris Hospital # Healthcare Centers offers a comprehensive benefit package including: Medical, dental, vision plans Paid time off Retirement plan, including immediate 100% vesting Life insurance Disability coverage Nurse residency program Wellness program Health club / gym membership reimbursement Reward # Recognition programs Tuition Reimbursement Employee Assistance Program # Morris Hospital Employee Benefits

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Ann & Robert H. Lurie Children's Hospital of Chicago Job Description General Summary of Position Responsibility: Registers patients for day of and/or future encounters. Obtains accurate demographic and insurance information. Performs eligibility and benefits verification. Initiates and completes the precertification process for all outpatient and inpatient encounters. Performs financial counseling as appropriate and guides patients through the front-end collections process. Responds to inquiries regarding services at Lurie Children's including a familiarity with Emergency Preparedness for Mass Casualties or Trauma. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others. Essential Job Functions: Area Specific Job Accountabilities: ED/Admitting Services Registrar: Obtains all demographic and financial information by interviewing families face-to-face or via telephone to create and complete the registration process. Accurately creates and updates registration data for patients. Schedule patients for office visit and may need to complete the check-in/check-out process. Prompts patients for front-end collections payments and reconciling payments via Epic. Verifies benefit coverage and eligibility via on-line resources, fax, or telephone. Initiates and completes the pre-certification process including the forwarding of any supportive clinical documentation. Calculate and validate estimated patient balances and identifies those patient requiring financial assistance. Guide patients through the financial assistance process, assist with payment plans, apply for state insurance, and assist with Medi-Redetermination. Assist patients with understanding their bill and financial obligations. Document all encounters in Epic account notes. Performs other related duties as assigned. Maintains knowledge of managed care/insurance requirements by attending educational sessions. Call Center Registrar: Answers all incoming calls into the registration call flow. Complete all registrations during calls with patients/families on inbound and outbound assignments. Monitors the Avaya call back assist function in the call center. Completes all online registrations submitted by families. Mange the interpreting services for non-English speaking patients. Ensure all demographic, insurance, emergency contact and appointment information is updated and verified with caller. Merges guarantors, corrects duplicate patient records and initiates name corrections and DOB corrections with HIM. Verify parental consent details and verify legal custody documents with callers to ensure patient records are up to date. Navigates patients through managed care enrollment process for commercial, marketplace and government based insurance options. Email and text patient's appointment reminders at their request. Communicate rescheduling details back to the division offices and send out of network and self-pay notices to the divisions. Insurance Verification Registrar: Runs eligibility queries for upcoming patient appointments. Assists with registration calls. Collaborate with the call center registrars to verify eligibility on appointments that cannot be E-verified in Epic. Entering in insurance referrals into Epic. Create and register all Tele-echo patients and create early intervention authorizations. Contact insurance companies as needed to verify patient's active coverage and benefits. Takes calls from division staff and patients needing additional details on insurances Lurie accepts, referral requirements and out of network benefit options. Send out of network and self-pay notices to the divisions. Outreach/HL7 Registrar: Complete all of the patient creation and patient registration details for Outreach hospitals. Manage the baby names process for Outreach hospitals that see newborns. Coordinate with outreach hospitals on capture of final names for new born babies. Coordinate with Outreach hospitals on demographic issues related to incomplete information received in registration batches. Manages the CIN registration process. Knowledge, Skills and Abilities: High school graduate required; BS, BA, or CHAA preferred. Excellent communication/listening skills. Customer centric approach to engaging with patients and families. Ability to make quick accurate decisions on a daily basis. Ability to handle stressful situations. Proficient computer skills and aptitude. Problem solving ability and able to handle multiple priorities. FEMA certification required after hire (ED ONLY). Minimum two years' experience in pre-certification, registration, hospital, clinics, or physician office environment preferred. Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing, other allied health professionals, law enforcement, and funeral directors. Knowledge of ICD-10 coding, medical terminology, third party billing and collections, and managed care requirements. Knowledge of commercial, marketplace and government managed care products and services. Education High School Diploma/GED (Required) Pay Range $19.00-$28.50 Hourly At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits. Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children's facilities Discount purchasing program There's a Place for You with Us At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints - recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: ***********************************

It's more than a career, it's a calling. IL-SSM Health Good Samaritan Hospital - Mount Vernon Worker Type: Regular Job Highlights: Qualifications: Customer Service experience and computer profiency strongly preferred Schedule: Shift times will vary based on department needs and will be scheduled between 5am - 11pm. This will include every other weekend and holiday rotation. Location: SSM Health - Good Samaritan What Makes This Role Unique This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same - you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding. Why Join SSM Health You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer: Competitive pay and benefits Career development opportunities within a large, integrated health system Supportive leadership and a collaborative team environment Bring your heart for service and your talent for communication - and help us make every patient's experience exceptional. Pay Range: $18.00 - $24.62 Pay Rate Type: HourlySSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law. Job Summary: Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures. Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules. Assists with coordination of activities related to insurance pre-certification/authorization. Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions. Performs clerical and reception duties associated with patient registration. Performs other duties as assigned. EDUCATION High School diploma/GED or 10 years of work experience EXPERIENCE No experience required PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS None Department: 8701150033 PAS - Good Sam Work Shift: Variable Shift (United States of America) Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

It's more than a career, it's a calling. IL-SSM Health Good Samaritan Hospital - Mount Vernon Worker Type: Regular Job Highlights: Qualifications: Customer Service experience and computer profiency strongly preferred Schedule: Shift times will vary based on department needs and will be scheduled between 5am - 11pm. This will include every other weekend and holiday rotation. Location: SSM Health - Good Samaritan What Makes This Role Unique This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same - you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding. Why Join SSM Health You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer: Competitive pay and benefits Career development opportunities within a large, integrated health system Supportive leadership and a collaborative team environment Bring your heart for service and your talent for communication - and help us make every patient's experience exceptional. Pay Range: $18.00 - $24.62 Pay Rate Type: HourlySSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law. Job Summary: Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures. Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules. Assists with coordination of activities related to insurance pre-certification/authorization. Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions. Performs clerical and reception duties associated with patient registration. Performs other duties as assigned. EDUCATION High School diploma/GED or 10 years of work experience EXPERIENCE No experience required PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS None Department: 8701150033 PAS - Good Sam Work Shift: Variable Shift (United States of America) Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

**It's more than a career, it's a calling.** IL-SSM Health Good Samaritan Hospital - Mount Vernon **Worker Type:** Regular **Job Highlights:** **Qualifications** : Customer Service experience and computer profiency strongly preferred **Schedule** : Shift times will vary based on department needs and will be scheduled between 5am - 11pm. This will include every other weekend and holiday rotation. **Location** : SSM Health - Good Samaritan What Makes This Role Unique This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same - you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding. Why Join SSM Health You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer: + Competitive pay and benefits + Career development opportunities within a large, integrated health system + Supportive leadership and a collaborative team environment Bring your heart for service and your talent for communication - and help us make every patient's experience exceptional. **Pay Range:** $18.00 - $24.62 **Pay Rate Type:** Hourly SSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law. **Job Summary:** Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures. + Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules. + Assists with coordination of activities related to insurance pre-certification/authorization. + Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions. + Performs clerical and reception duties associated with patient registration. + Performs other duties as assigned. EDUCATION + High School diploma/GED or 10 years of work experience EXPERIENCE + No experience required PHYSICAL REQUIREMENTS + Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. + Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. + Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. + Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. + Frequent keyboard use/data entry. + Occasional bending, stooping, kneeling, squatting, twisting and gripping. + Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. + Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS + None **Department:** 8701150033 PAS - Good Sam **Work Shift:** Variable Shift (United States of America) **Scheduled Weekly Hours:** 40 **Benefits:** SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. + **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). + **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. + **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits (****************************************** _SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?\_ga=2.205***********55970.1667***********70506.1667719643)_

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated. Position Summary: Position Summary: Capable of handling 100+ calls/day, assistance with scheduling office/lab/nurse appointment and detailed message taking based on providers written protocols, multitasking between offices/providers protocols. Understanding of insurances and referrals needed. Ability to use independent thinking to determine urgent vs routine matters to be addressed. Required Qualifications: Call Center/Front Desk experience preferred: High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications. Work Shift Details: Days - Variable weekday and weekend, This position is registry for the call center specifically, used to cover PTO within the department. Department: SCMG MGMT SERVICESBenefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more. The expected pay for this position is listed below: $18.70 - $23.38

It's more than a career, it's a calling. IL-SSM Health St. Mary's Hospital - Centralia Worker Type: Regular Job Highlights: Schedule: 6:30am - 5pm (10 hour shifts), will include weekend and holiday rotation What Makes This Role Unique This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same - you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding. Why Join SSM Health You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer: Sign on Bonus for external hires. Competitive pay and benefits Career development opportunities within a large, integrated health system Supportive leadership and a collaborative team environment Bring your heart for service and your talent for communication - and help us make every patient's experience exceptional. Pay Range: $18.00 - $24.62 Pay Rate Type: HourlySSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law. Job Summary: Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures. Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules. Assists with coordination of activities related to insurance pre-certification/authorization. Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions. Performs clerical and reception duties associated with patient registration. Performs other duties as assigned. EDUCATION High School diploma/GED or 10 years of work experience EXPERIENCE No experience required PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS None Department: 8701260033 PAS - St. Mary's Centralia Work Shift: Variable Shift (United States of America) Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

It's more than a career, it's a calling. IL-SSM Health St. Mary's Hospital - Centralia Worker Type: Regular Job Highlights: Location: SSM Health St. Mary's Hospital Centralia (all areas of patient registration to include bedside, behavioral health and ED) Schedule: 6:00am - 4:30pm (10 hour shifts), will include weekend and holiday rotation. What Makes This Role Unique This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same - you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding. Why Join SSM Health You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer: Sign on Bonus for external hires. Competitive pay and benefits Career development opportunities within a large, integrated health system Supportive leadership and a collaborative team environment Bring your heart for service and your talent for communication - and help us make every patient's experience exceptional. Pay Range: $18.00 - $24.62 Pay Rate Type: HourlySSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law. Job Summary: Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures. Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules. Assists with coordination of activities related to insurance pre-certification/authorization. Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions. Performs clerical and reception duties associated with patient registration. Performs other duties as assigned. EDUCATION High School diploma/GED or 10 years of work experience EXPERIENCE No experience required PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS None Department: 8701260033 PAS - St. Mary's Centralia Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.