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Operations Director jobs at Simon Property Group

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  • Director, IT Operations

    Northwest Administrators, Inc. 3.2company rating

    Seattle, WA jobs

    If you value loyalty and integrity, are a results-oriented leader with a passion for excellence, a commitment to fostering a collaborative culture, and a desire to shape the future of a thriving organization, we invite you to explore this exciting opportunity! We are seeking a talented, dynamic leader to join our executive team in the role of Director, Technology Operations. This individual will oversee all aspects of the company's information technology, including network, cybersecurity, and related infrastructure operations. Reporting directly to the COO, the Director will collaborate with the executive team to define and execute a technology roadmap that supports the company's business goals. The successful candidate must align with our company's values and culture and demonstrate the leadership qualities to empower and inspire their teams. Key Qualifications: Cultural Fit: The most crucial aspect of this role is the ability to blend seamlessly into our company culture, which values collaboration, innovation, and integrity. The ideal candidate should be open to aligning with our established business model (i.e., learn and understand why we do things the way we do them before suggesting improvements). Intellectual Curiosity: You must genuinely desire to understand the finer details of the business. You should demonstrate an ability to dig deep into processes, strategies, and data, consistently seeking out opportunities for improvement and innovation. Intellectual curiosity drives your approach to problem-solving and strategic execution. Client-Facing Skills: You may have the opportunity to represent the company in external engagements, definitely on a daily basis and likely as a contributor in quarterly meetings with client representatives. Communicating effectively and developing long-term relationships built on trust and mutual respect is important. People and Management Skills: Leadership excellence is paramount. We are looking for an individual who can lead, manage, and develop high-performing operational teams. You should demonstrate empathy, adaptability, accountability and the ability to inspire and influence at all levels of the organization. A strong track record in managing diverse teams and driving results is required. Key Responsibilities: Working out of our Seattle office, your primary focus as the Director is overseeing and managing NWA's IT operations, ensuring efficiency, security, and alignment with business goals. Oversee and manage all IT operations, including network and data center security, data management, cybersecurity, and technical support areas Develop and implement IT operations policies and best practices Manage, lead, and provide guidance to the IT operations team Collaborate with stakeholders to define business and systems requirements for new technology implementations, using both waterfall and agile methodologies. Ensure effective and efficient delivery of IT operational services Facilitate the annual strategic IT planning process to include major priorities, risks, and budgetary considerations. Plan and manage budgets related to IT operations Ensure all IT operations activities are performed within the parameters of applicable laws, codes, and regulations Evaluate technology risks and ensure NWA's disaster recovery plan remains up to date Continually evaluate current company technology and infrastructure; and recommend changes as necessary Maintain a strong focus on cyber security to ensure our systems, network and processes are secure. Support critical systems and respond to operational needs outside of standard business hours, including evenings and weekends when necessary. Who you are: Ethical & Credible: You exemplify high ethical standards, trustworthiness, and honesty in your personal and professional life. Loyal & Committed: Your work history demonstrates stability, dedication, and reliability. Experienced. While specific industry experience is less critical, a minimum of 10 years' relevant experience (i.e., Manager, Director, Sr. Director, of IT operations, etc.) is required. A deep expertise in IT architecture, infrastructure management, cybersecurity, and emerging technologies. Educated. BS degree in Computer Science, Information Systems, or related field experience. MBA preferred. Successful. Proven history of driving digital transformation and implementing cloud-based solutions. Exceptional communication skills, with the ability to engage and align both technical and non-technical stakeholders. Strategic Leader. Ability to think both strategically and tactically, with a long-term vision for company success. Strong leadership and team-building skills, with a track record of developing and leading high-performing IT operations teams. Why join our leadership team: We offer a rare opportunity for an accomplished visionary executive to join a highly respected third-party benefits administrator with a 66-year legacy of delivering exceptional service. As we embark on the next phase and plan for our future, we are seeking dynamic leaders who are energized by strategic challenges and poised to drive transformative change. What We Offer: Competitive Salary & Benefits: Salary range $162,000 - $219,000. A comprehensive benefits package, including health, dental, vision, 401(k), and more. Professional Growth: Opportunities to lead transformative initiatives and work with a dedicated team of professionals. How to Apply: To apply for the Director, IT Operations position, please submit your resume, cover letter, and any relevant portfolio work to Kelly Johnson at *********************. We look forward to learning how your expertise can shape the future of NWA. NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
    $162k-219k yearly 1d ago
  • COO (with potential track to CEO)

    Champlain National Bank 4.0company rating

    Plattsburgh, NY jobs

    The Chief Operating Officer (COO) oversees business operations and is responsible for the development, recommendation, implementation, and promotion of policies, procedures, programs and projects involving operations, as well as leading and managing a comprehensive array of the banks business units and special projects, while promoting service excellence and improving organizational efficiencies. The Chief Operations Officer (COO) is responsible for the management and oversight of the daily operations of the bank, including back-office operations, including Information Technology/Security, Retail Operations, Electronic File Transfer (EFT), Deposit & Loan Services, Audit & Compliance departments. The COO is also appointed as the Information Security Officer, Business Continuity Coordinator and heads the Information Technology Steering Committee. The COO must be customer-oriented, have strong leadership skills and possess the ability to guide and inspire outstanding performance. This position will be a part of an executive team and will be responsible for contributing to the development, implementation and administration of the bank's strategic goals and objectives. The Chief Operations Officer serves as a key customer in developing strategic initiatives and accountability to assure sound bank growth. The goal of the COO is to secure the functionality of business to drive extensive and sustainable growth efficiently. Reporting directly to the CEO and attending meetings with the Board of Directors and Committees, as assigned by the CEO, the ideal candidate will be collaborative, have a high level of professionalism, excellent verbal and written communication capabilities, and great project management skills. The successful candidate will be able to translate our vision of increased reach, impact, and community development leadership into meaningful and measurable actions. Through ownership, collaboration and innovation, and guided by our mission, the COO provides leadership, management, and vision necessary to ensure the organization has proper operational controls and people systems in place to ensure operational efficiency. REQUIRED SKILLS & ABILITIES ▪ An energetic, forward-thinking and creative leader with the ability to drive innovation, specifically regarding service technology, in customer delivery in the areas of sales and service. A decisive individual who possesses a strategic focus, as well as an operational and detail-oriented perspective. Qualified candidates must be able to use a collaborative management style that promotes effective communication and teamwork. ▪ Must collaborate with the Senior Leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the strategic objectives of the organization. The COO will ensure the delivery of the bank's service culture through the branches, community education, customer development and be directly responsible for the sales cycle. ▪ Solid focus on understanding our customers; the knowledge, skills and ability to seize market-driven opportunity, master change and foster staff development through, mentoring, coaching, and modeling of the bank's core values. ▪ The candidate will manage departments and programs to minimize risk to the organization and maximize staff efficiency through use of technology. ▪ The COO will ensure each department's operational excellence and maintain the highest level of customer service resulting in a memorable customer experience. ▪ Demonstrated knowledge of principles of management and administration. ▪ Proven leadership ability with strong personnel development experience. ▪ Demonstrated background leading and managing critical projects. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. ▪ Evaluates key operational metrics; determines potential cost efficiencies, program improvement, or policy change. ▪ Establishes collaborative relationships with suppliers/vendors and pursue low costs through diverse sourcing. ▪ Supports senior management with business strategies, offering insights, and contributing to key decisions. ▪ Assists with identifying opportunities and assessing strategic and financial merits and risks. ▪ Establishes operational priorities and helps to create the vision and buy-in that will facilitate implementation and ensure development of a service- and performance-oriented culture that drives continuous improvement to achieve best practices. ▪ Anticipates opportunities by remaining actively informed regarding new developments and innovative and economical solutions to complex business challenges. ▪ Manages performance activities, including consumer-wide reporting, new business development assessment, and profitability maximization. ▪ Analyzes financial and operational performance metrics to identify areas for improvement. ▪ Develop and implement strategies to enhance the company's profitability and liquidity profile. ▪ Collaborates with applicable divisions to ensure banking operations are aligned with corporate goals. ▪ Foster strong relationships with key stakeholders to support business objectives. ▪ Promote effective and productive relationships between cross-functional and cross-organizational work teams. ▪ Keep HR informed about strategic business plan initiatives that require HR support. ▪ Ensures strategies, change initiatives, and competitive information are communicated in clear and compelling ways. Listens to, leverages, and promotes the diverse ideas, perspectives, and contributions of others across the business. ▪ Lead change management efforts to ensure smooth transitions and adoption of new processes and systems ▪ Management, oversight and negotiation of annual umbrella insurance policies and renewals. ▪ Design, plan and implement business strategies, plans and procedures. ▪ Identify, strategize, develop, and drive initiatives to enhance competitiveness and improve efficiencies. ▪ Cultivate a culture, which aligns with both the strategic and operational plans and objectives of the Bank. ▪ Monitor and evaluate the overall effectiveness of the operations functions; identify specific problems and trends and apply appropriate training or corrective strategies. ▪ Align overall business strategy with innovative thinking, identify trends and business opportunities within the market, and seek input from stakeholders at different levels to identify areas of innovation and growth. ▪ Provide support for implementing strategic initiatives, recommendations for relevant capital expenditures, analyzing financial impacts. ▪ Set comprehensive goals for measuring success. ▪ Maintain an in-depth knowledge of all products, services, equipment, internal controls and policy and procedures. ▪ Ensure compliance with all relevant regulatory requirements and conformance with policy. ▪ Administer policies and procedures and ensure compliance with applicable laws and regulations. ▪ Provide support and assistance with research for departments as needed. ▪ Review and provide guidance, coaching and education based on the results of independent control assessments, audits and exams. Prepare and provide requested documents for audits or examinations when requested. ▪ Consistently promotes the bank's core values and maintains positive relationships with all stakeholders (Employees, Board of Directors, Customers) ▪ Annually participate in budgeting process for area(s) of responsibility. ▪ Responsible for all bank facilities (leased or owned). ▪ Completes any assigned training in a timely manner. OTHER DUTIES The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ▪ Bachelor's degree (B.A./B.S.) or in Business, Management, or related discipline; Master's degree preferred. ▪ Six to eight years related experience; three to five years in senior management, preferably in the banking industry. ▪ An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. ▪ Advanced knowledge of operations, compliance, regulations, policies, procedures and processes. ▪ Experience in developing leaders and developing strategic plans for growth. ▪ Ability to motivate and lead a team, coordinate internal and external resources and achieve measurable results against goals. ▪ All officers will be expected to demonstrate excellent interpersonal skills and a commitment to high quality personal service to our customers and to other departments and employees within the bank. All officers should have good communication skills and be willing to pursue appropriate continuing education. ▪ Outstanding organizational and time management skills. ▪ Adaptive thinking and a strong, critical mindset; ability to think strategically regarding all bank operations. ▪ Strong business acumen and presentation skills; effective communication skills, with the ability to present complex financial information to stakeholders. ▪ Highly proficient at project planning, budgeting, and oversight. ▪ Forward-thinking and adaptable to dynamic situations. ▪ Detail-oriented with a high level of accuracy. ▪ Excellent analytical and problem-solving skills. ▪ Advanced Microsoft Office skills ▪ Exhibits Champlain National Bank core values.
    $134k-168k yearly est. 3d ago
  • 10073828-WD-Red Team Operator, Assistant Vice President

    MUFG 4.1company rating

    Tempe, AZ jobs

    Being part of the red team provides you with the opportunity to work on the cutting edge of cybersecurity and help drive the improvement of detection capabilities as well as strengthening of defenses to improve our overall security posture. The role also offers you with the opportunity to lead and mentor junior team members and provide guidance on complex projects. Major Responsibilities Developing guidelines for the usage, control, maintenance and audit-readiness of information and computer resources that are used in the distributed processing environment. Analyzing and addressing customer security requirements for all business applications existing on a distributed platform. Assisting in the evaluation, selection, and installation of security software products for distributed platforms. Identifying distributed systems security issues as they arise and coordinating with the security architect to ensure that issues are addressed and resolved in a timely basis. Conduct tactical assessments that require expertise in social engineering, application security (web and mobile), physical methods, lateral movement, threat analysis, internal and external network architecture and a wide array of products Document and formally report testing initiatives, along with remediation recommendations and validation Maintain tools and scripts used in penetration-testing and red team processes Conduct research into real-world threat actor tactics, techniques, and procedures (TTPs) and apply that knowledge to Red Team Exercises Assess new technologies, software applications, and devices for potential avenues of exploitation Develop exploits based on identified vulnerabilities Develop scripts, tools, or methodologies to enhance Red Team processes Work with teammates to consistently learn and share advanced skills and foster team excellence Qualification Bachelor's Degree in Computer Science or related fields; applicable specialized training; or equivalent work experience - equally preferable Certified Information Systems Security Professional (CISSP), Global Information Assurance Certification (GIAC), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), Certified Information Security Manager (CISM), OSCP, OSCE, GWAPT, or other security certifications desired Understanding of one or more compliance frameworks: NIST, FFIEC, GLBA, SOX, PCI, etc. 5-7 year of experience conducting penetration-testing/red team engagements Experience in planning and executing advanced attacks that evade network and endpoint security controls to demonstrate the potential adverse impact caused by a threat actor Experience with implementing red team assessment methods, tools, and techniques Experience identifying and exploiting common web-application vulnerabilities, such as: SQL Injection, DOM Manipulation, Authorization System Bypass, Design Logic issues, bounds checking, role & access validation, and filter evasion. Experience handcrafting/dissecting HTTP conversations Experience in developing, extending, or modifying exploits and offensive security tools (shellcode, implants, reflective loaders, etc.), as well as operational experience exploitation, lateral movement, and persistence on Windows and Linux systems, bypassing preventative and detective endpoint and network security controls, C2 frameworks (Cobalt Strike and Metasploit), using common offensive security tools (nmap, CrackMapExec, Impacket, Responder, etc.) The typical base pay range for this role is between $110K - $135K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below. MUFG Benefits Summary
    $110k-135k yearly 2d ago
  • Vice President of Deposit Operations

    Georgia United Credit Union 3.7company rating

    Duluth, GA jobs

    Job Title: Vice President of Deposit Operations Reports To: Chief Experience Officer Shape the Future of How We Serve Our Members Are you a strategic leader passionate about operational excellence and member service? Georgia United Credit Union is seeking a Vice President of Deposit Operations to provide the vision and leadership for all our deposit functions. In this key role, you will be the driving force behind our deposit operations strategy. You will ensure regulatory compliance, champion process improvement, and lead a high-performing team to deliver exceptional service across all our deposit activities. What You'll Do: Develop and execute the strategic vision for deposit operations, aligning with our mission and goals. Oversee all aspects of deposit operations, including deposit accounts, account origination, ITMs, remote deposit channels, and specialty accounts. Serve as the trusted advisor to executive leadership, presenting performance reports and strategic recommendations. Ensure robust risk management, audit readiness, and compliance with all federal and state regulations. Lead process improvement and change management initiatives to enhance service, reduce risk, and support innovation. Develop and manage departmental budgets, forecasts, and performance metrics (KPIs). Build, coach, and sustain a high-performing team through effective recruitment, training, and professional development. What You'll Bring: Bachelor's degree in Business Administration, Finance, or a related field. 10+ years of experience in deposit operations or retail financial services. At least 7 years in a leadership role overseeing multiple functional areas and managing teams. Proven expertise in deposit product management, account origination systems, and remote deposit capture. Comprehensive knowledge of applicable regulations, risk management, and audit requirements. Demonstrated success in strategic planning, budget management, and leading large teams. Key Behaviors for Success: Excellent communicator skilled at building relationships and influencing at all levels. Strategic thinker who can translate vision into actionable results. Resilient leader effective at managing multiple priorities and leading change. Committed to championing the member experience and operational excellence. Ready to Lead? If you are a decisive leader looking to make a significant impact, we encourage you to apply. Georgia United is an Equal Opportunity Employer and participates in E-Verify. This position is exempt and approved for a hybrid work schedule. Occasional travel is required.
    $142k-188k yearly est. 1d ago
  • Crisis & Incident Management Lead - Operational Resilience - Vice President

    CrÉDit Agricole CIB 4.9company rating

    New York, NY jobs

    The VP, Crisis & Incident Management Lead is responsible for the strategic leadership and operational execution of the Bank's crisis and incident management program across the Americas. As part of the Operational Resilience team, this individual will ensure that the bank can effectively prepare for, respond to, and recover from a broad range of disruption scenarios, including: Technology and cyber incidents Third-party or supply chain failures Natural disasters (e.g., hurricanes, earthquakes, wildfires) Manmade disruptions (e.g., civil unrest, mass transit outages, workplace violence) Geopolitical events (e.g., war, political instability, sanctions-triggered disruptions) Pandemic or public health crises Infrastructure outages (e.g., power, telecommunications, water supply) The role will build a resilient culture through a proactive, risk-informed approach that integrates cross-functional crisis response, regulatory compliance, real-time command and control, and continuous improvement. The VP will serve as a senior escalation point for major incidents, lead the regional crisis response for significant incidents, and escalate where needed to the firmwide crisis governance forums. The role reports directly to the Head of Resilience Management for the Americas and works closely with stakeholders across Technology, Risk, Cybersecurity, Legal, Communications, and Regulatory Affairs to embed a culture of resilience and readiness. Key Responsibilities Strategic Leadership Develop and lead a crisis and incident management strategy aligned to the bank's operational resilience framework and key business services. Translate regulatory expectations (e.g., FFIEC, DORA, OCC, PRA) into actionable, risk-informed response strategies. Establish and manage governance forums and escalation protocols for crisis and incident oversight. Support the definition and testing of impact tolerances and maximum tolerable downtimes (MTD/MTLD) in partnership with Operational Resiliency Testing Lead, Business, and Technology stakeholders. Incident Response and Crisis Management Act as the lead coordinator during regional crises, ensuring structured, timely, and effective command, control, and communications. Maintain and continuously improve incident response plans, escalation playbooks, crisis decision trees, and communication protocols. Ensure that major incidents-including those involving third parties and cyber events-are managed in line with regulatory requirements. Integrate internal communications tools and channels into a unified communications strategy. Maintain and operate an auditable major incident log, with clear decision documentation, timelines, and actions taken. Process and Technology Optimization Drive optimization of incident response processes using data analytics, metrics and automation opportunities. Ensure response tooling (e.g., incident management platforms, emergency notifications) is current, well-trained on, and continuously improved. Partner with Cyber, Technology, and Ops teams to align response processes and eliminate gaps in cross-domain coordination. Regulatory Compliance and Audit Readiness Ensure full compliance with FFIEC, DORA, OCC, PRA Lead regulatory and internal/external audit preparation, ensuring crisis and incident management capabilities are evidenced through documentation, logs, post-incident reviews, and impact tolerance testing results. Integrate third-party and cyber risk response coordination into incident response playbooks, ensuring vendor engagement and joint response capabilities are embedded and tested. Conduct formal Root Cause Analysis (RCA) and post-incident reviews, identifying systemic issues and implementing corrective actions. Team Leadership and Development Lead and mentor a high-performing team of crisis and incident managers, driving a culture of excellence, continuous learning, and cross-functional collaboration. Develop training programs for crisis response teams and executive stakeholders, including annual crisis simulations, tabletop exercises, and cross-jurisdictional response testing. Support team growth, succession planning, and skills development to future-proof the bank's resilience capabilities. Core Competencies Crisis Leadership Demonstrated ability to lead complex incident response efforts across business, technology, cyber, and third-party domains. Ability to manage multiple initiatives simultaneously, determine prioritization, and work under minimal supervision. Strategic Vision Ability to define and execute crisis and incident management programs aligned with regulatory and business objectives. Ability to work at both a strategic and tactical level, focusing on the broader picture while driving execution. Regulatory Acumen Deep understanding of financial compliance requirements and regulatory frameworks, including FFIEC, DORA, PRA and OCC. Operational Discipline Skilled in developing response processes that are scalable, measurable, and auditable. Influence & Communication Strong ability to engage and influence executive leadership and cross-functional teams under pressure. Continuous Improvement Embeds lessons learned, metrics, and feedback loops into the resilience lifecycle. Soft Skills & Leadership Strong leadership and project management skills. Excellent communication and stakeholder management skills, with the ability to influence technical and non-technical teams. Analytical mindset with a proactive approach to problem-solving and risk mitigation. Ability to thrive in a fast-paced, high-stakes environment with competing priorities Comfortable working in a highly global, diverse, and hybrid (office and virtual) work environment Strong communication and documentation skills. Experience Essential Minimum 10+ years of experience in crisis/incident management, operational resilience, or business continuity. Experience leading cross-border incident response and regulatory engagement Experience Desirable At least 3 years of experience in a senior leadership role within the banking or financial services industry. Education Essential Bachelor's degree in Risk Management, Information Technology, Business Continuity, or a related field. Education Desirable Advanced degree (MBA, MS) is strongly preferred. Relevant industry certifications (CBCP, MBCI, CRISC, CISM, ITIL, or Certified Incident Manager) are strongly preferred. Required Skills Technical Knowledge: Strong knowledge with incident management technologies such as notification tools, risk intelligence and analysis, etc. Incident Management Frameworks: Deep understanding of frameworks such as NIST, FFIEC, DORA, PRA, OCC, etc. Policy and Procedure Development: Proficiency in drafting and enforcing policies, procedures, and playbooks. Desired Skills Automation and AI-based incident response triggers Advanced dashboarding and incident trend analysis
    $148k-201k yearly est. 2d ago
  • Director of Business Operations

    Connecticut Innovations 3.9company rating

    New York, NY jobs

    Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech. Come join Curacity: Hotel marketing software that turns media into revenue!! Position: Director of Business Operations Reports to: SVP Business Operations Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday) About Curacity Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×-20× ROI. Named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT. Position Overview We are seeking an experienced Director of Business Operations to lead our internal initiatives and facilitate continued growth through strategic operations and process management. This role will be instrumental in optimizing our internal processes and technology ecosystem while ensuring seamless integration with our proprietary hospitality technology platform. The ideal candidate will combine deep technical expertise in operational technologies, a proven track record of establishing scalable, resource-efficient processes and strong leadership skills with a passion for the hospitality industry. Key Responsibilities Strategic Leadership Develop and execute comprehensive business operations strategy to improve Efficiency Metrics (time to activation, time to first content, time to payment) by 10% Coordinate with product, tech/engineering, sales, and customer success teams to optimize systems performance and consistency Drive innovation, including AI, in our infrastructure to become more scalable, repeatable, and sophisticated, including process automation. Technical Operations Management Oversee end-to-end ad campaign management including trafficking/account setup, process optimization, troubleshooting and problem resolution and reporting Maintain a mastery of our internal tools and systems, including our CRM, Customer Support/Ticketing systems, project management and internal reporting/analytics platforms Ensure accurate, scalable data processing, reporting and billing processes across all customers Establish and maintain a system of regular process/technology audits to ensure compliance with all internal and external SLAs and customer commitments Proactively identify and implement process and technology improvements to provide outstanding experiences and outcomes for our hospitality customers and distribution/content partners Lead the implementation of new products and services as defined by our leadership team Ensure the timely and satisfactory resolution of any customer issues or escalations as identified by the Sales or Customer Success teams Team Leadership & Development Build and manage a high-performing team including platform ops specialists, data processing personnel and billing analysts Mentor team members on hospitality industry best practices and emerging technologies Foster a culture of continuous improvement and data-driven decision making Client & Revenue Focus Partner with Sales, Product, Distribution, Strategy and Customer Success teams to support new business opportunities and client retention initiatives Develop robust platform operations processes that enhance client experience and drive account growth Create and present performance reports and strategic recommendations to hospitality clients and internal stakeholders Required Qualifications Bachelor's degree in Marketing, Business, Economics, Engineering, or related field 6+ years of experience in digital advertising operations with 3+ years in leadership roles Proven expertise with major CRM and operations platforms (Hubspot, ChurnZero, etc.) Experience with hospitality, travel, or advertising technology preferred Strong understanding of hotel technology space Excellent analytical skills with proficiency in data analysis tools and SQL Outstanding communication and presentation skills with ability to translate technical concepts for non-technical stakeholders Preferred Qualifications Experience scaling operations at high-growth technology companies Knowledge of hospitality industry dynamics, booking funnels, and guest journey optimization Background with hotel PMS systems, booking engines, or hospitality technology platforms Certifications in Google Ad Manager, programmatic platforms, or relevant ad tech tools Experience with privacy regulations (GDPR, CCPA) and their impact on hospitality advertising Why Curacity? You'll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge adtech, with the opportunity to shape the future of hospitality marketing. What We Offer Equity: Stock options are offered to all full-time employees Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution Retirement: 401(k) match - up to 4% of your total compensation matched dollar-for-dollar (US-based employees) Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year PTO: 15 personal days, in addition to 10+ public holiday closure dates Wellness: $100 monthly stipend for health and wellness related activities Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap Equal Opportunity Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.
    $109k-204k yearly est. 2d ago
  • Director of Finance and Business Transformation

    Wiss 4.4company rating

    Florham Park, NJ jobs

    We are seeking a forward-looking, client-facing leader to join our Advisory team. This role will help small and mid-sized enterprises modernize their finance and operations by integrating advanced technology, data strategy, automation, and AI. Working directly with business stakeholders, this leader will shape digital strategy, elevate business intelligence, and build scalable systems. The ideal candidate blends deep technical expertise with business acumen and executive presence, driving measurable improvements in efficiency, profitability, and long-term value. The expectation is this position will be onsite a minimum of 3 days a week, 4 is most ideal. Compensation is outlined below. LOCAL CANDIDATES ONLY! Client facing/consultative experience is required with true hands-on DATA experience. Core Responsibilities: Build, mentor, and scale a high-performing team of BI, data, and transformation professionals to deliver end-to-end services-including process optimization, system implementation, data strategy, and advanced analytics-that drive operational efficiency and strategic decision-making. Execute a growth strategy for the Business Intelligence & Transformation practice, including revenue targets, scalable offerings, and strategic partnerships. Represent the firm in the marketplace through thought leadership, networking, and client acquisition. Guide clients through digital transformation journeys, including process redesign, automation adoption, and data modernization. Serve as a trusted advisor, balancing immediate tactical fixes with long-term transformation roadmaps. Lead executive discovery sessions with CEOs, CFOs, and business owners to identify finance and operations challenges and transformation opportunities. Facilitate deep-dive workshops with client stakeholders to map current-state finance and operations processes, identify gaps and inefficiencies, and design future-state workflows that enable scalability, automation, and stronger decision-making. Solution Architect and oversee implementation of ERP, and operational systems that unify accounting, FP&A, procurement, inventory, and reporting functions. Leverage AI and automation to streamline repetitive finance and supply chain workflows, enhance forecasting, and improve decision-making. Develop advanced FP&A and forecasting models and KPI dashboards that support strategic decision-making and performance tracking (driver-based planning, scenario analysis, working capital optimization). Integrate ERP, data warehouses, and BI tools for real-time visibility into cash flow, margins, supply chain performance, and KPI's. Translate complex technical solutions into actionable business strategies for executive stakeholders. Collaborate with internal and external teams to deliver projects from design through execution, ensuring measurable outcomes. Continuously monitor technology trends introducing innovations that create client advantage. Required Qualifications: Bachelor's degree in Computer Science, finance, accounting or related field. 10+ years of experience in technology advisory, finance transformation, or solution architecture. Prior experience in an accounting, advisory, or consulting firm. Strong client-facing consulting experience, ideally with small/mid-market companies across multiple industries. Proven expertise in ERP platforms (NetSuite, Sage Intacct, Dynamics, Acumatica, Rillet, Deltek, Yardi) and relevant integrations. Proven expertise in FP&A platforms (Anaplan, Adaptive Insights, etc.) and integrations. Familiarity with automation platforms, AI tools, and modern data/BI ecosystems. Deep understanding of finance processes (P2P, O2C, R2R, FP&A) and operational areas like procurement and inventory. Exceptional executive communication, facilitation, and problem-solving skills. Ability to lead cross-functional teams across finance, operations, and technology. Demonstrated use of AI and automation tools within finance, operations, or customer workflows. Track record of developing digital strategies or AI readiness assessments. Industry exposure to real estate, construction, SaaS, professional services, or consumer goods is preferred. Compensation: Target Salary - $250-$300k (commensurate with experience) + discretionary bonus and comprehensive benefits including 401K. "Wiss is committed to fostering a welcoming community. We seek candidates from all backgrounds to join our team and encourage our employees to bring their authentic and best selves to work. Applicants must be authorized to work for any employer in the U.S. This policy applies equally to applicants regardless of national origin. We are an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. To all staffing agencies: Wiss does not utilize 3rd party firms for any internal or client positions. Please be advised, Wiss is not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of Wiss.
    $250k-300k yearly 2d ago
  • Director of Compliance- Data Privacy

    Paymentus 4.5company rating

    Charlotte, NC jobs

    Profile & Responsibilities: The Director provides leadership and direction to various compliance units to ensure the company maintains its compliance with all applicable laws and best practices The Director will provide professional legal services on behalf of the company. Provides strategic, proactive, and interpretive guidance to leadership on changing governmental and legal requirements. Provides expert legal guidance for key compliance strategies, new products and initiatives. The Director leads the Company's compliance with Paymentus' standards, including but not limited to compliance risk assessments, policy management, and regulatory change management, including but not limited to monitoring, evaluating, and communicating changes in regulations that affect the Company's operations The position will report to executive management, and advise on corporate risk posture. The Director will assist the Chief Information Security Officer on InfoSec matters, including the use of AI and related risks. The position will require excellent client facing skills and routinely interface with clients The Director will act as an independent review and evaluation body to ensure that regulatory compliance issues and concerns within the organization are being appropriately evaluated, investigated and resolved. In addition to identifying, policies and procedures for improving compliance and reducing risk, The Director will also recommend and implement business policies and procedures to ensure compliance with contractual requirements, as well as federal and state laws. The role will also work with other Paymentus business unit leaders to develop an effective culture of compliance, training program, including appropriate introductory training for new employees as well as ongoing training for all associates and managers. The role will include contract review and negotiation related to compliance from time to time. Develop, and implement and maintain global standards, policies, and processes for privacy and data protection. Conduct data privacy impact assessments and ensure the implementation of appropriate privacy safeguards Review new products, services, and features, as well as any uses of consumer data to ensure compliance with relevant privacy and data protection laws. The role will have a working knowledge of the licensing requirements and acquisition process related to payment processing Qualifications Experience Creating and Refining InternalCompliance Policies and Procedures and a Strategy for Implementing the Policies throughout the Organization (i.e. Compliance Training Program) Working knowledge of “Payments Compliance”; NACHA Regulations, Card Association Rules, PCI, Regulation E BSA, PatriotAct, OFAC and MSB Licensing Experience with domestic and international privacy laws (CCPA, GDPR etc.) Ability to implement and administer an effective KYC/AML/Fraud Program Expertise in Risk Management and Building Risk Matrices Minimum 7 years legal counsel experience relevant to the role College graduate and law degree required Juris Doctorate from an ABA accredited law school Admission in good standing in a State Bar; Additional Skills/Knowledge: Relentless Focus on the customer;sense of urgencyand flexible to changing circumstances and customer needs. Strong interpersonal and negotiation skills;must possess a high level of teamworkskills Ability to accurately gather, analyze and interpret data, define problems, and provide solutions Leader and Mentor varying skill sets and experience levels. Strong Negotiator with the abilityto set boundaries Excellent Communication Skills,both written and oral. Quality and ExecutionFocused. High sense of Accountability and Ownership. Ability to make decision with limited knowledge, direction, or data. EEO Statement Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. Reasonable Accommodation Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.
    $97k-157k yearly est. 4d ago
  • Senior Employment Law Director - Hybrid, Global

    Transunion 4.2company rating

    Chicago, IL jobs

    A leading data solutions company seeks a Senior Director, Employment Attorney to lead employment law strategy and execution. This role involves providing legal counsel on various employment-related matters, managing compliance with U.S. laws, and guiding workplace culture. Required qualifications include over 10 years of employment law experience and a Juris Doctor degree. The position is based in Chicago, Illinois, with hybrid work options and offers an extensive benefits package including flexible time off, health benefits, and a 401(k) plan. #J-18808-Ljbffr
    $133k-188k yearly est. 3d ago
  • Director, Data Architecture

    Cetera Financial Group 4.8company rating

    Dallas, TX jobs

    We're on a mission to redefine the future of technology in financial services-and we're looking for a hands-on, visionary Director of Data Architecture to lead our enterprise-wide data transformation. This is not a purely strategic role. In addition to your people management skills, we need someone who can architect and build scalable, governed, and insight-ready data ecosystems from the ground up. You'll be the technical authority behind our data architecture, working directly with engineers, modelers, and business leaders to ensure our data is trusted, connected, and driving real business value. What You'll Do: Architect and govern enterprise data architecture standards, patterns, and principles Define and maintain a Common Vocabulary for key data concepts across domains Identify and manage Authoritative Data Sources for critical business entities and metrics Design and document end-to-end Data Lineage from source systems to business reporting Build integrated data flows across ingestion, processing, storage, and consumption layers Lead the design and evolution of enterprise data models: 3NF models for Operational Data Stores (ODS) Dimensional models for analytics and dashboards Logical models to support semantic layers and shared business understanding Define scalable architectures for data lakes, warehouses, marts, and ODS Ensure reusability and adaptability of data models and platform designs Collaborate across engineering, analytics, governance, and business teams Apply modern methodologies like Agile, Domain-Driven Design (DDD), and Data Mesh Influence platform decisions (Azure, Snowflake, Databricks, Informatica) Contribute to metadata management, data catalog strategy, and data governance Partner with security and privacy teams to ensure compliant data architecture Participate in architecture review boards, data councils, and strategic forums What You Bring: Bachelor's degree in Finance, Computer Science, Information Systems, or equivalent experience 12+ years in enterprise data architecture or advanced data engineering Proven experience architecting and building enterprise-scale data ecosystems Deep expertise in data modeling: 3NF, dimensional, and logical Strong knowledge of metadata, lineage, and authoritative source management Hands-on experience with cloud data platforms (Snowflake, Azure, Databricks) Familiarity with ELT/ETL, data virtualization, APIs, and streaming data Ability to align architecture with business strategy and value Excellent communication skills across technical and executive audiences Experience with data governance tools (Collibra, Alation, Informatica) Ideal candidates will have: Experience in financial services, wealth management, or regulated industries Knowledge of data privacy and compliance (GDPR, SEC, FINRA) Background in enterprise information architecture or data product thinking Experience with cloud migrations, platform selection, or data strategy Ready to Apply? Please submit your application along with a cover letter or summary that outlines how your experience aligns with the responsibilities and qualifications listed above. We're excited to learn how you've architected and built enterprise data ecosystems-and how you'll help shape the future of data at scale. Compensation: The salary range for this role is $219,000 - $320,000 plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations. What we give you in return: Not many teams can say that they support people's dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. Easy access to mental health benefits to meet our team members and their families where they are. 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years. Paid parental leave to support all team members with birth, adoption, and foster. Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. Employee Assistance Program (EAP), LifeLock, Pet Insurance and more. About Cetera Financial Group: Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions. Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology. "Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions,and Cetera Financial Specialists. Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law. Agencies please note : this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.
    $219k-320k yearly 4d ago
  • Executive Operational Planning Manager

    USAA 4.7company rating

    Tampa, FL jobs

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Executive Operational Planning Manager, you will provide support to the Tampa, Florida office General Manager through the prioritization and coordination of key deliverables and activities that get results. You will assist in the development and implementation of strategic and operational plans in support of the Tampa regional campus, and act as a liaison between the General Manager and business leaders both locally and with key partners across the association. You will also assist in being responsible for resource allocation and budget management, ensuring operations are conducted within financial constraints. Providing moderate communications support to the General Manager for internal and external partners, monthly business meetings, events, and compliance requirements, you will demonstrate the ability to work with and influence executive leaders through relationship building, operational efficiency, and fostering a positive work culture. Furthermore, you will possess the ability to adapt quickly to unforeseen challenges and changes. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in USAA's Tampa, FL office located at 17200 Commerce Park Blvd, Tampa, FL 33647. Relocation assistance is not available for this position. What you'll do: Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies. Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results. Evaluates the relevance of messages for intended audience and ensures consistency and accuracy. Provides advice and mentorship and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member. Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied. Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements. Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of project/program management experience supporting senior level executives, corporate event planning and/or handling executive level communications. Ability to build positive relationships and to work with all levels within the organization. Experience developing executive level briefings in support of the Executive Council, CEO and Board of Director deliverables. Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with complicated deadlines. Demonstrated ability to handle confidential information. Ability to interact and collaborate positively with executive leadership and communicate concepts clearly. Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint. What sets you apart: 2+ years in a business operations management, with a consistent track record of successfully leading people, operational functions and implementing strategic initiatives. Proven experience in leading, motivating, and developing teams to achieve organizational objectives, including encouraging a collaborative environment, empowering staff, and effective delegation. Compensation range: The salary range for this position is: $93,770.00 - $179,240.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $93.8k-179.2k yearly Auto-Apply 3d ago
  • Senior Director , Cyber Security Enablement & Secure DevOps

    Global Payments Inc. 4.0company rating

    Atlanta, GA jobs

    PURPOSE The Senior Director, Cyber Security Enablement & Secure DevOps leads a global team responsible for developing, implementing, and maturing a broad set of specialized areas within cyber security including Application Security, SecDevOps, Security Engineering, Cloud Security, and Vulnerability Detection and Assessment. Key responsibilities include: leads the implementation of security within the software development and IT build lifecycle, focusing on integrating security into CI/CD pipelines, collaborates with development and operations teams to foster a culture of security and enhance security posture, oversees the deployment and execution of enterprise security controls, determines risk and exposure of security gaps and provides guidance to key stakeholders. DUTIES AND RESPONSIBILITIES Build, oversee, and maintain an enterprise Secure DevOps program aligned with business, technology, and security goals, embedding security into the software development lifecycle and enabling secure and resilient development of applications and infrastructure Build, oversee, and maintain the Cyber Enablement organization that provides hands-on security execution, security risk management, governance and compliance services for Global Payments entities (business units) Design and implement processes to embed security into every stage of the software development lifecycle (SDLC) and CI/CD pipelines Drive and lead the automation of security processes and controls, testing (SAST, DAST, etc.), and compliance checks to make security efficient and consistent Identify, evaluate, and mitigate security risks and vulnerabilities in applications and infrastructure Support security incident response activities from detection to resolution, including post-incident analysis and lessons learned Foster a strong security culture by working closely with development and operations teams, providing guidance on secure coding practices, design principles, and sound controls Develop and maintain metrics to monitor and report on the effectiveness of security controls, processes, and measure the performance of the program Build and prepare updates and/or reports to to advise senior leadership on security posture, issues and risks, and overall state of the program Ensure compliance with regulatory requirements, industry standards, and best practices, such as NIST, PCI, and SOC. Retain deep expertise in safeguarding sensitive data, systems, and networks against ever-evolving cyber threats and collaborate closely with executive leadership, IT teams, and other stakeholders to ensure the confidentiality, integrity, and availability of information assets. Stay updated on emerging threats, vulnerabilities, and industry trends, and proactively recommend and implement appropriate security measures. Build and manage an operating model that promotes employee growth and accountability, effective delivery of security and processes that support the vision, mission, strategy and values of the Cyber Security, Technology Services and Global Payments Enterprise Communicate with all levels of management related security risks, effectiveness, completeness and needs of the program Build and maintain strong relationships with key stakeholders, establishing a culture of engagement Demonstrate principled leadership, sound business ethics and consistency among principles, values and behavior Not an exhaustive list; other duties as assigned QUALIFICATIONS Bachelor's degree in Computer Science, Information Systems, or a related field; or over 15+ years industry experience in related roles. 10+ years of progressive experience in enterprise information security, with a focus on financial organizations and global operations. Proven experience in leadership roles Deep understanding of the software development lifecycle and CI/CD practices. Expertise in security tools for static analysis (SAST), dynamic analysis (DAST), software composition analysis (SCA), and more. Strong knowledge of cloud security (AWS, Azure, GCP) and infrastructure as code (IaC). Experience with container security technologies like Kubernetes. Strong understanding of security frameworks and standards (e.g., PCI DSS, NIST, ISO 27001, SOC) Demonstrated experience in leading security controls risk assessments and remediation efforts, application security, and vulnerability management Excellent leadership and people management skills, with the ability to build and motivate high-performing teams. Strong analytical and problem-solving skills, with the ability to make sound decisions in complex and fast-paced environments. Excellent communication and interpersonal skills to promote security across diverse teams. Exceptional communication and stakeholder management skills, with the ability to effectively interact with executives and technical teams
    $115k-159k yearly est. 4d ago
  • Operations Manager

    PCS Florida 4.4company rating

    Sarasota, FL jobs

    About PCS PCS is a Managed Services Provider (MSP) with offices across Florida. We deliver white-glove IT support, cybersecurity, and cloud solutions that simplify technology for businesses. As we continue to grow, we are seeking a proactive and detail-oriented Operations Manager to oversee daily business operations, support cross-departmental coordination, and drive continuous improvement in administrative, financial, and operational processes. Position Summary The Operations Manager plays a key role in ensuring the smooth and efficient functioning of all PCS offices. This individual manages day-to-day operations, coordinates with leadership and technical teams, oversees administrative processes, and ensures that company standards, systems, and workflows are consistently maintained. Key Responsibilities Operational Oversight Manage day-to-day office and business operations across multiple PCS locations. Oversee administrative and procedural functions to ensure consistency and efficiency. Develop, implement, and maintain operational policies and procedures to enhance company performance. Monitor ongoing projects and coordinate between departments to ensure deliverables are met on time and within scope. Team & Staff Coordination Supervise and support administrative staff. Coordinate schedules and attendance management for staff. Support onboarding and offboarding processes for employees. Ensure internal communication and collaboration between departments. Administration Manage vendor relationships and purchase approvals. Assist leadership with financial reporting and budget tracking. Maintain and update company documentation, contracts, and handbooks. Technology & Systems Oversee office technology operations and ensure systems are functioning efficiently. Work closely with IT staff to support technology upgrades, maintenance, and troubleshooting. Utilize company systems such as Autotask and Microsoft 365 to manage workflows and reporting. Leadership Support & Compliance Provide administrative and strategic support to executive leadership. Coordinate company meetings, events, and internal initiatives. Ensure compliance with company policies and safety regulations. Identify operational inefficiencies and recommend improvements. Qualifications & Skills 3+ years of experience in operations management, office administration, or business management. Proven leadership and team management abilities. Strong organizational, analytical, and problem-solving skills. Proficiency in Microsoft Office Suite and related business systems. Familiarity with Autotask or similar service management software preferred. Excellent written and verbal communication skills. Ability to work in a fast-paced, multi-office environment with minimal supervision.
    $75k-112k yearly est. 1d ago
  • Director, Asset Management & Special Projects

    Acadia Realty Trust 4.2company rating

    Rye, NY jobs

    Acadia is seeking a Director of Asset Management to join its Development & Special Projects team. The Director will play an integral role in managing the financial performance of large, mixed-use, shopping center assets and overseeing all aspects of business plan execution from acquisition through disposition. These retail properties play an important role in the surrounding communities and the Director will lead placemaking, marketing, and other strategic efforts to drive foot traffic, tenant sales, and future leasing. This is an interdisciplinary role that will require close collaboration with Acadia's internal acquisitions, leasing, capital markets, legal, lease administration, construction, marketing, accounting, and property management teams. Additionally, the Director will be required to interface with external partners, lenders, consultants, contractors, attorneys etc. on a regular basis. Key Responsibilities: Spearhead the preparation of business plans and execution of core and value-add projects within Acadia's existing portfolio and pipeline. Maintain property financial models (Excel and Argus) on a regular basis to reflect leasing, financing, and other changes to the property business plan. Oversee design, construction and capital projects required to reconfigure tenant spaces, common area, and improve the assets as needed Identify profitable opportunities to drive outperformance in leasing strategy, parking revenue, ancillary income, marketing, digital signate, operating expense management, CAM recovery optimization, and other creative strategies to drive bottom line performance Oversee training and development of Analysts, serve as a leader and mentor to junior team members Present financial reports and analysis to senior management and external partners. Represent Acadia to partners, lenders, government agencies and other outside parties. Work across internal departments to execute asset level projects including but not limited to leases, spec developments, value engineering initiatives, etc. Qualifications: Bachelor's degree required 5-10 years of previous work experience in commercial real estate development, asset management, or acquisitions; New York City & retail experience preferred Advanced financial modeling and analysis capabilities in MS Excel and Argus Enterprise is required Executive presence; comfortable speaking and presenting to the senior management team and joint venture partners Strong understanding and track record of overseeing retail property operations and asset management Experience with leases, CAM pools and tenant billing, design and construction, OEA/REA's, condominiums, loan documents and other legal documents Ability to travel Solid interpersonal and communication skills Excellent collaborator; works well with a team. Self-starter, demonstrated ability to multi-task and prioritize workload. The base salary compensation range for this role reflects the wide range of factors that are considered in making compensation decisions, including but not limited to, skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each individual. A reasonable estimate of the current base salary range for this position is $160,000 to $175,000. Employees may also be eligible to participate in an annual discretionary bonus program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Acadia Realty is an Equal Opportunity Employer - Acadia Realty is an Equal Opportunity Employer - Veteran/Disability
    $160k-175k yearly 4d ago
  • Director of Investments

    Larson Financial Group, LLC 3.3company rating

    Saint Louis, MO jobs

    Larson Financial Group is seeking a Director of Investments to oversee and drive the operational and strategic functions of our rapidly growing RIA platform. This individual will be responsible for managing trading, billing/audit operations, investment research, and advisor-facing initiatives. The right candidate will pair proven leadership experience with a forward-thinking approach to scaling investment programs, ensuring best practices, and delivering high-quality outcomes for clients and advisors. This is a senior leadership role for a dynamic, results-driven professional who can both vision-cast and execute. Oversight & Leadership Direct oversight of all trading functions and investment operations. Build, guide, and manage the investment research team. Lead the billing and audit functions, ensuring accuracy, compliance, and efficiency. Ensure operational best practices across all affiliated RIAs. Investment Management Supervise and optimize the options overlay program. Supervise the equity SMA program Oversee asset allocation strategies across client portfolios. Provide strategic input on portfolio construction, risk management, and performance monitoring. Manage held-away assets integration and oversight. Communication & Representation Serve as a trusted resource for advisors and clients, capable of explaining complex strategies in a clear and approachable way. Produce and contribute to market commentary, providing thought leadership on market trends and firm positioning. Collaborate with marketing to produce investment-related materials for client and advisor use. Team & Platform Development Manage, mentor, and grow the trading and research teams. Partner with leadership to expand and refine unique, proprietary investment programs. Drive innovation in internal systems, reporting, and investment solutions. Requirements: Previous leadership experience managing an investment platform at a mid-sized RIA. Direct experience working with independent advisors. Strong track record managing asset allocation strategies and investment operations. Proven people management experience with ability to build and inspire teams. Hands-on experience with: Orion, Black Diamond, or similar portfolio management systems Schwab or similar custodial platforms Microsoft Excel (advanced proficiency) Familiarity with Bloomberg or FactSet (not required but highly advantageous). Demonstrated ability to balance strategic vision with operational execution. Ideal Candidate Profile An entrepreneurial, growth-minded leader with strong drive and initiative. Comfortable navigating complexity while keeping execution crisp and disciplined. Adept at both high-level strategy and hands-on problem-solving. Exceptional communicator with the ability to instill confidence in advisors, clients, and internal teams. Brings a proven history of scaling investment programs and building operational excellence. Why Join Us? This is an opportunity to step into a leadership role at a fast-growing RIA platform where your expertise and vision will directly shape the firm's trajectory. You'll have the resources of an established organization, combined with the agility to innovate and build forward-looking investment solutions. Larson offers a generous employee benefits & perks package: Profit Sharing Bonus Program 401(k) Employer Match up to 4% Medical Insurance (HDHP HSA plans are 100% paid for the employee) ER PD Telehealth Dental Insurance Vision Insurance ER PD Life, Disability & EAP Insurance Supplemental Insurance Paid time Off (112 hours after 90 days) Holiday Pay (12 Holidays) Training & Education ER Events, Awards, Activities PI99fb1511eb03-37***********4
    $54k-100k yearly est. 2d ago
  • Customer Operations Director

    Orange Business 3.3company rating

    Indiana jobs

    Orange Business is here! About us Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role About the Role The Customer Operation Director is a strategic leadership role responsible for elevating customer operations, ensuring service excellence, and cultivating a high-performance, customer-centric team culture. This role demands visionary leadership, cross-functional collaboration, and operational expertise to deliver seamless customer experiences and drive continuous improvement. Job Purpose As the local leader within MSC India, you will spearhead the customer operations team-including operations, project managers, and consultants-to deliver exceptional service quality and operational excellence. Your responsibilities include managing governance frameworks, fostering a collaborative team environment, and acting as the primary liaison for local stakeholders. You will oversee ITIL processes such as Incident, Problem, Change, and Release Management, ensuring effective stakeholder engagement and crisis management. Building strong relationships with global teams and driving customer satisfaction will be central to your success. Key Responsibilities • Team Leadership & Inspiration: Lead, motivate, and unify the local team, fostering a collaborative "one team" culture. Act as the primary point of contact, instilling confidence and engagement. • Cross-Functional Collaboration: Partner with other departments to enhance service quality and customer satisfaction. • Governance & Operational Frameworks: Establish and maintain clear governance structures, roles, and responsibilities, ensuring continuous process improvement. • Customer-Centric Approach: Embed a customer-first mindset across all activities. • Talent Development: Drive team coaching, leadership development, and succession planning to build a trusted, high-performing team. • Effective Communication: Maintain transparent, proactive communication within the team and with stakeholders. • Operational Excellence: Ensure timely delivery of all commitments, uphold high standards, and promote organizational capabilities. • Change Management & Resilience: Lead through change, adapt to evolving customer needs, and manage challenges effectively. • Continuous Improvement: Foster a culture of innovation, process optimization, and best practices. • Service Ecosystem Collaboration: Work closely with operations and other functions to deliver a seamless customer experience. • Availability & Flexibility: Support European office hours with minimal breaks to ensure consistent coverage. • Mandate & Accountability: Operate with clear mandates, proactively leading to achieve operational success. Stakeholder Engagement • Internal: Operations, Project Management, Customer Service, HR, Global & Regional Teams, Sales, Business Units, Finance • External: Customers, Partners, Vendors About you Job Dimensions • Deep expertise in customer operations and service delivery • Strategic consultancy and operational guidance • Proactive leadership with a focus on continuous improvement • High-level presentation and communication skills • Experience managing diverse, remote teams ________________________________________ Candidate Profile • Proven leadership and team-building skills • Strong organizational and governance capabilities • Customer-centric mindset with a focus on service quality • Excellent communication, negotiation, and interpersonal skills • Experience managing cross-functional teams and stakeholder relationships • Adaptability and resilience in dynamic environments ________________________________________ Skills & Qualifications • Bachelor's degree in Engineering, Business Management, or related fields; advanced leadership certifications are a plus • 10-15 years of experience in customer-facing roles within IT and communications sectors, with a proven track record in customer operations and service management • Demonstrated leadership in managing remote and culturally diverse teams • Technical expertise in network and cybersecurity technologies (Cisco, Fortinet) • In-depth knowledge of ITIL frameworks (Incident, Problem, Change, Release Management) • Experience managing global customer operations across multiple time zones, including European hours • Project management certifications (PMP, Prince2) preferred • Strong analytical, problem-solving, and decision-making skills • Exceptional communication, negotiation, and relationship-building abilities • Resilience and agility in crisis and major incident management What we offer 1. Domestic & International travel may be required at short notice 2. Working on customer premises at times may also be required Only your skills matter Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
    $113k-148k yearly est. Auto-Apply 20d ago
  • Director Salesforce Manufacturing

    Tata Consulting Services 4.3company rating

    Chicago, IL jobs

    Manage Sales Funnel Generate proactive demand through solution led selling, consulting led selling and other instruments Customer Liaison through Thought leadership led CXO engagement Own and manage Salesforce focused deals Identify new opportunities and work collaboratively across diverse global teams towards successful deal closure Compliance with systems and processes Solution led Selling Leverage domain expertise to identify problems to solve across the end to end Manufacturing and Automotive Value chain Leverage technical expertise to identify solutions Be able to demonstrate solutions Influence Partner Engagement Work with Salesforce on joint Sales pursuits, solution developments and marketing activities Qualifications: * 10-15 Years of IT Experience * 5+ Years of experience in CRM Implementation Project (preferably Salesforce but not mandatory) * Excellent understanding of Automotive, Industrial Manufacturing, Aerospace & Defence, Engineering, Agriculture, Chemical CRM business processes and journeys (Salesforce or SAP, Siebel/ MS Dynamics) * 2+ years in CX Consulting working with Customers identifying and solving business problems * At least 2 Automotive, Industrial Manufacturing or Aerospace transformation program experience within last 5 years with in-depth understanding of Industry domain and trends. * Experience or knowledge of Manufacturing Cloud, Automotive Cloud, Commerce, Portal and Field Service * Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce) * Experience in working with team based in multiple time zones * Innovation & Growth Mindset * Willingness to learn and work in Salesforce * Proactiveness and agile mindset Salary Range: $147,000-$203,000 a year #LI-KM1
    $147k-203k yearly 36d ago
  • Manager of Banking Operations and Administration

    Heritage Financial Credit Union 4.4company rating

    Newburgh, NY jobs

    Full-time Description Join us in shaping the future of Banking Operations… Step into a role where your strategic mindset and operational expertise fuel the operational efficiencies and next evolution of our Credit Union. As the Manager of Banking Operations & Administration, you'll be empowered to lead with impact and cultivate a high-performing team that powers everything from branch support to digital banking experiences. If solving complex challenges, elevating processes, and championing smarter, more efficient ways of working is your specialty, look no further. You'll influence cross-departmental initiatives, optimize vendor relationships, and drive innovation that directly enhances how our current and future members bank with us every day. Here's a little about us: Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in: Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community. Excellence: We strive to provide our members with the best possible service. Teamwork: We believe that we can achieve more together than we can alone. Respect: We treat each other with dignity and respect. Community: We are committed to giving back to the communities we serve. If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. POSITION PURPOSE The Manager of Banking Operations and Administration is responsible for leading a high-performing team dedicated to the efficient delivery of operational support and administrative excellence across the credit union. This role provides strategic oversight of Retail Banking operations and serves as a key advocate for process improvement and operational innovation throughout the organization. By maintaining a deep understanding of industry trends, regulatory requirements, and emerging technologies, the Manager ensures the continued evolution of the credit union's operational framework. The position oversees products and vendor relationships for deposit operations, online banking, mobile banking, ATM services, and card services, ensuring optimal functionality and member satisfaction. In addition, this role supports cross-departmental collaboration, advises on strategic operational initiatives, and leads projects that advance the efficiency, compliance, and overall member experience of the credit union. What's in it for you? Salary: $73,000 - $91,000 per year (depending on experience) Benefits: Incentives and Merit Increases Paid Time Off & Paid Federal Holidays Medical, Dental, Vision & Life Insurance Employee Assistance Program Flexible Spending Accounts/HSA 401(k) with Employer Match Educational Assistance Paid Time to Volunteer ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 1. Provide strategic and operational leadership to the Banking Operations and Administration team, ensuring full utilization of credit union systems and a strong working knowledge of all supporting technologies. 2. Oversee daily balancing and reconciliation of ATM and debit card dispute general ledgers. 3. Oversee collaboration with the Application Administrator to ensure successful delivery of core and digital banking upgrades, including vendor coordination, change management, and cross-functional user acceptance testing. 4. Partner closely with the Training Department to identify knowledge gaps through departmental interactions and support ongoing staff development initiatives that enhance organizational expertise. 5. Manage workflows for all departmental functions, including those within the core and ancillary application environments. 6. Build and maintain strong relationships with internal stakeholders and external vendors to optimize the performance and support of technology systems serving members. 7. Continuously assess and enhance departmental processes to improve efficiency, accuracy, and member service delivery. 8. Provide leadership in the development, implementation, and ongoing refinement of departmental policies and procedures to ensure consistency, compliance, and operational excellence. 9. Contribute to the development and implementation of credit union-wide goals and strategic objectives. 10. Foster a culture of open communication and engagement by ensuring team members are informed, aligned, and motivated around organizational priorities. 11. Serve as the primary resource for resolving complex member issues, ensuring timely, accurate, and empathetic resolution that strengthens member trust and satisfaction. 12. Monitor card portfolio performance, including usage and growth, in collaboration with Retail Banking and Product Development, and report portfolio results to senior leadership. 13. Lead departmental initiatives and manage related resources, ensuring project completion within established timelines and budgets. 14. Recruit, develop, evaluate, and lead direct reports, ensuring the cultivation of a knowledgeable, empowered, and high-performing team. 15. Conduct regular performance reviews, providing coaching and feedback aligned with professional development and organizational objectives. 16. Allocate resources effectively to meet operational and member service demands. 17. Encourage team-driven innovation by soliciting, evaluating, and implementing process, and efficiency enhancements. 18. Ensure compliance and timely administration of IRA accounts, abandoned property, and IRS submissions. 19. Oversee the accurate and compliant administration of product maintenance and member support functions, including the VISA debit program, wire transfers, IRA servicing, and account document retention. 20. Maintain compliance with all federal and state regulations, credit union policies, and applicable governing standards. 21. Promote credit union products and services where appropriate, supporting overall member engagement and growth. 22. Demonstrate and model behaviors aligned with the organization's Core Competencies. 23. Perform other related duties and responsibilities as assigned. Requirements Required Knowledge: Thorough knowledge of banking and regulation principles. This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance. Working knowledge of end to end payment workflows (ACH, wires, debit/ATM real time payments, and Faster Payments) Education/Certification: Bachelor's degree in Business preferred plus three to five years experience in the management of an financial operations department with a credit union or bank; or a comparable combination of education and experience in a financial services role. Experience Required: Experience using general office equipment Intermediate to advanced level Microsoft Excel/Word Experience coordinating technology initiatives across digital and core banking systems, including UAT planning, release validation, and stakeholder engagement. Experience with COCC operating system preferred not required Skills/Abilities: Ability to project a professional appearance and positive attitude at all times. Excellent project management, leadership, written and verbal communication and analytical skills. Salary Description $73,000 - $91,000 per year depending on experience
    $73k-91k yearly 22d ago
  • Manager of Banking Operations and Administration

    Heritage Financial Credit Union 4.4company rating

    Newburgh, NY jobs

    Join us in shaping the future of Banking Operations… Step into a role where your strategic mindset and operational expertise fuel the operational efficiencies and next evolution of our Credit Union. As the Manager of Banking Operations & Administration, you'll be empowered to lead with impact and cultivate a high-performing team that powers everything from branch support to digital banking experiences. If solving complex challenges, elevating processes, and championing smarter, more efficient ways of working is your specialty, look no further. You'll influence cross-departmental initiatives, optimize vendor relationships, and drive innovation that directly enhances how our current and future members bank with us every day. Here's a little about us: Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our values are at the heart of everything we do. We believe in: * Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community. * Excellence: We strive to provide our members with the best possible service. * Teamwork: We believe that we can achieve more together than we can alone. * Respect: We treat each other with dignity and respect. * Community: We are committed to giving back to the communities we serve. If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. POSITION PURPOSE The Manager of Banking Operations and Administration is responsible for leading a high-performing team dedicated to the efficient delivery of operational support and administrative excellence across the credit union. This role provides strategic oversight of Retail Banking operations and serves as a key advocate for process improvement and operational innovation throughout the organization. By maintaining a deep understanding of industry trends, regulatory requirements, and emerging technologies, the Manager ensures the continued evolution of the credit union's operational framework. The position oversees products and vendor relationships for deposit operations, online banking, mobile banking, ATM services, and card services, ensuring optimal functionality and member satisfaction. In addition, this role supports cross-departmental collaboration, advises on strategic operational initiatives, and leads projects that advance the efficiency, compliance, and overall member experience of the credit union. What's in it for you? Salary: $73,000 - $91,000 per year (depending on experience) Benefits: * Incentives and Merit Increases * Paid Time Off & Paid Federal Holidays * Medical, Dental, Vision & Life Insurance * Employee Assistance Program * Flexible Spending Accounts/HSA * 401(k) with Employer Match * Educational Assistance * Paid Time to Volunteer ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 1. Provide strategic and operational leadership to the Banking Operations and Administration team, ensuring full utilization of credit union systems and a strong working knowledge of all supporting technologies. 2. Oversee daily balancing and reconciliation of ATM and debit card dispute general ledgers. 3. Oversee collaboration with the Application Administrator to ensure successful delivery of core and digital banking upgrades, including vendor coordination, change management, and cross-functional user acceptance testing. 4. Partner closely with the Training Department to identify knowledge gaps through departmental interactions and support ongoing staff development initiatives that enhance organizational expertise. 5. Manage workflows for all departmental functions, including those within the core and ancillary application environments. 6. Build and maintain strong relationships with internal stakeholders and external vendors to optimize the performance and support of technology systems serving members. 7. Continuously assess and enhance departmental processes to improve efficiency, accuracy, and member service delivery. 8. Provide leadership in the development, implementation, and ongoing refinement of departmental policies and procedures to ensure consistency, compliance, and operational excellence. 9. Contribute to the development and implementation of credit union-wide goals and strategic objectives. 10. Foster a culture of open communication and engagement by ensuring team members are informed, aligned, and motivated around organizational priorities. 11. Serve as the primary resource for resolving complex member issues, ensuring timely, accurate, and empathetic resolution that strengthens member trust and satisfaction. 12. Monitor card portfolio performance, including usage and growth, in collaboration with Retail Banking and Product Development, and report portfolio results to senior leadership. 13. Lead departmental initiatives and manage related resources, ensuring project completion within established timelines and budgets. 14. Recruit, develop, evaluate, and lead direct reports, ensuring the cultivation of a knowledgeable, empowered, and high-performing team. 15. Conduct regular performance reviews, providing coaching and feedback aligned with professional development and organizational objectives. 16. Allocate resources effectively to meet operational and member service demands. 17. Encourage team-driven innovation by soliciting, evaluating, and implementing process, and efficiency enhancements. 18. Ensure compliance and timely administration of IRA accounts, abandoned property, and IRS submissions. 19. Oversee the accurate and compliant administration of product maintenance and member support functions, including the VISA debit program, wire transfers, IRA servicing, and account document retention. 20. Maintain compliance with all federal and state regulations, credit union policies, and applicable governing standards. 21. Promote credit union products and services where appropriate, supporting overall member engagement and growth. 22. Demonstrate and model behaviors aligned with the organization's Core Competencies. 23. Perform other related duties and responsibilities as assigned. Requirements Required Knowledge: Thorough knowledge of banking and regulation principles. This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance. Working knowledge of end to end payment workflows (ACH, wires, debit/ATM real time payments, and Faster Payments) Education/Certification: Bachelor's degree in Business preferred plus three to five years experience in the management of an financial operations department with a credit union or bank; or a comparable combination of education and experience in a financial services role. Experience Required: Experience using general office equipment Intermediate to advanced level Microsoft Excel/Word Experience coordinating technology initiatives across digital and core banking systems, including UAT planning, release validation, and stakeholder engagement. Experience with COCC operating system preferred not required Skills/Abilities: Ability to project a professional appearance and positive attitude at all times. Excellent project management, leadership, written and verbal communication and analytical skills. Salary Description $73,000 - $91,000 per year depending on experience
    $73k-91k yearly 21d ago
  • Strategic Execution & Operations - Business Execution Consultant

    Wells Fargo Bank 4.6company rating

    Charlotte, NC jobs

    At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Business Execution Consultant to participate in resolution of critical regulatory priorities. Strategic Execution & Operations (SEO) Central Hub drives accountability, standardization, and transparency for enterprise execution of the Company's most pressing regulatory priorities by defining, maturing and monitoring governance routines for all stakeholders. This role will support program operations with regard to closure processes, artifact management and document preparation for external reviews. In this role, you will: Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics Determine areas of strength or Business Execution opportunity within defined scope of work Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations Utilize independent judgment to guide moderate risk deliverables Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business Collaborate and consult with leaders and executive management Provide work direction to less experienced Strategy and Execution staff Participate in user acceptance testing of enhancements to the Program's artifact management system, QA of ad-hoc data files and periodic document migrations Monitor, track and report on key program activities such as validations, document refresh, etc. Become a subject matter expert in artifact management and assist program stakeholders with questions and production issues Assist with maintaining Central Hub sharepoint sites to ensure information is relevant and current Assist with document packaging for external reviews Required Qualifications, US: 2+ years of Business Operations or Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Proficiency with Microsoft tools particularly SharePoint and Excel Experience creating pivot tables and performing data analysis in Excel Experience working on a regulatory initiatives Ability to influence effectively in a matrix environment Experience interacting with management level in a consultancy capacity Ability to articulate complex concepts in a clear manner Ability to take complex topics and boil them down to the salient points for different key audiences Strong organizational, multi-tasking, and prioritizing skills Experience working on business cases, prioritization of initiatives, execution, management and resolution of risks and issues while ensuring initiative(s) are delivered within agreed timelines Ability to turn preliminary or ambiguous information, ideas, or problems into well-defined plans, solutions, and test scripts Experience administrating a SharePoint site and document / artifact management Job Expectations: Work location: 301 South Tryon Street - Charlotte. Expectation is to work in office a minimum 3 days per week per Company Hybrid standard. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
    $71k-89k yearly est. 60d+ ago

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