SimpliSafe jobs - 71 jobs

Chief Customer Officer
Simplisafe 4.2
Remote Simplisafe job
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here. Why are we hiring? Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. Executive Overview The Chief Customer Officer (CCO) is a C-suite executive responsible for the end-to-end strategy, performance, and evolution of the company's customer-facing support and safety services, including Customer Experience (CX) Contact Centers and 24/7 Monitoring Services. Reporting to the President, Go-To-Market, and serving as a member of the SimpliSafe Executive Leadership Team, the CCO ensures that service, support, and monitoring are core go-to-market capabilities and enterprise differentiators. This role balances customer trust, operational excellence, safety, and financial discipline while preparing the organization for growth, digital transformation, and AI-enabled service delivery. The CCO leads large, complex, safety-critical organizations through senior leaders and strategic partners, owning the people, platforms, and processes that shape customer experience across voice, digital, and monitoring channels. Key Responsibilities Enterprise Leadership & Strategic Ownership Serve as the enterprise executive owner of all customer support and monitoring operations. Lead and develop senior executive leaders overseeing: Customer Support, Loyalty, and Sales Operations Alarm Monitoring and Emergency Response Operations Set and execute a multi-year enterprise strategy for support and monitoring aligned to company growth, brand promise, and customer trust. Act as a strategic partner to the President, Go-To-Market, ensuring service and monitoring capabilities enable revenue growth, retention, and lifetime value. Contribute as a full member of the Executive Leadership Team, influencing company-wide strategy, investment priorities, and long-range planning. Build a unified leadership culture grounded in accountability, coaching, operational rigor, and continuous improvement. Develop executive bench strength through succession planning, talent calibration, and leadership development. Operational Excellence At Scale Ensure best-in-class performance across high-volume, distributed, and 24/7 service environments, including: Service levels, quality, customer satisfaction, and cost-to-serve Emergency readiness, dispatch accuracy, and regulatory compliance Own operational consistency, resilience, and risk mitigation across internal teams, BPO partners, and wholesale monitoring relationships. Lead enterprise preparedness for peak demand, critical incidents, and rapid change without compromising customer safety or experience. Functional Enablement & Integration Provide executive oversight of the functions that enable operational success, including: Workforce Management Quality & Performance Learning & Development Channel Strategy & Analytics Ensure these teams operate as strategic enablers, tightly aligned with frontline execution and business priorities. Drive integrated planning across forecasting, capacity, staffing, performance management, and talent readiness. Customer Journey, Digital Strategy & Innovation Own the end-to-end customer service and monitoring journey, ensuring seamless experiences across digital, voice, and monitoring channels. Partner with Technology, Product, and AI leaders to: Advance automation, virtual agents, intelligent routing, and predictive systems Improve efficiency, containment, and customer outcomes Champion digital self-service and AI-assisted operations while maintaining safety, trust, and service quality. Ensure technology investments deliver measurable ROI and long-term strategic value. Go-To-Market Enablement & Customer Retention Align support and monitoring strategies with acquisition, onboarding, retention, and expansion goals. Partner with Sales, Marketing, Product, and Customer Success leaders to deliver cohesive, frictionless customer experiences across the lifecycle. Translate customer insights, operational data, and service trends into recommendations that shape go-to-market strategy and product decisions. Performance, Financial Stewardship & Vendor Governance Set enterprise KPIs and hold senior leaders accountable for outcomes across: Quality, efficiency, SLAs, customer experience, and financial performance Evaluate operational health using data-driven insights to identify systemic risks and improvement opportunities. Own vendor strategy, site strategy, and partner governance, including negotiation, performance management, and continuous optimization. Present performance, risk, and strategic recommendations to the Executive Leadership Team and, as needed, the Board. Change Leadership & Organizational Resilience Lead large-scale transformation across frontline and leadership populations, including new technologies, workflows, and AI-enabled service models. Ensure organizational readiness through disciplined change management, communication, and leader enablement. Foster a culture that is resilient, adaptable, and committed to continuous operational evolution in safety-critical environments. Qualifications & Executive Profile 12+ years leading senior executives in large-scale, complex service or safety-critical operations (contact centers, monitoring centers, emergency response, or similar). Demonstrated success operating at enterprise scale, serving millions of customers or transactions with a strong focus on end-to-end customer experience. Deep expertise in service enablement functions (WFM, QA, L&D, analytics) and how they drive operational outcomes. Strong track record partnering with Technology and AI leaders to modernize service delivery through automation and intelligent systems. Advanced strategic, financial, and operational judgment with the ability to influence executive peers and senior stakeholders. Calm, decisive leadership style suited to high-stakes, high-visibility environments where safety, trust, and performance are paramount. What Values You'll Share Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them. Aim High - Always challenging ourselves and others to raise the bar. No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style. One Team - Taking a highly collaborative approach to achieving success. Lift As We Climb - Investing in developing others and helping others around us succeed. Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment. What We Offer A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here ) Free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change. The target annual base pay range for this role is $350,000 to $375,000. This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors. Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here. We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact ********************** .
$43k-103k yearly est. Auto-Apply 5d ago

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RF Systems Engineer
Simplisafe 4.2
Simplisafe job in Boston, MA
Job Description We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here. We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. Why are we hiring? Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. What You'll Do As an RF Systems Engineer, you will be a key technical leader responsible for RF product development and validation at SimpliSafe. You help design and build SimpliSafe's RF capabilities in our goal to have the best-in-class wireless connectivity in the industry. You will work closely with the engineering teams to choose chipsets as well as optimize mechanical and electrical designs for RF performance. You will also lead and guide our ODMs design partners in the design, test, and qualification on new products. Responsibilities: Own SimpliSafe's RF performance across products. Optimizing performance for WiFi, BLE, Radar, Proprietary SubG protocols, Wi-SUN, LoRa, etc Build SimpliSafe's RF testing capabilities including test plans and equipment selection Manage ODMs and third-party labs in the design and testing products and antennas Characterize and compare different wireless chipsets and drive selection Characterize and compare antenna performances and drive selection Review PRDs, and author RF technical requirements to meet product requirements. Root causing RF field related issues. Work with Electrical Engineers to optimize board layouts for RF and immunity. Work with Mechanical Engineers to optimize design and mechanical structure for RF Evaluate and recommend new radio technologies and chipset for SimpliSafe products and roadmap. Qualifications: Deep expertise in: Radio and front-end design and validation in 400MHz to 70GHz ISM bands Encoding methods and modulation schemes such as OFDM, Frequency hopping, QAM, GFSK, UWB, convolution encoding, STBC RF emission requirements and testing for FCC, ETSI, Radio and Emission qualifications. Debugging RF issues. Setting up, running and evaluating of TIS, TRP, BER, Return Loss, Desense, radiation patterns, etc RF simulation tools like CST or HFSS Bachelor's or Master's degree in RF/Electrical Engineering, or a closely related field. 5+ years of progressive experience in RF design, development, and validation, with a proven track record of bringing products to market. Proficient with the operation of RF instruments such as signal generator, vector network analyzer, spectrum analyzer, power meter, IQxel, etc Exceptional analytical, problem-solving, and critical thinking skills, with an ability to tackle complex, ambiguous problems. Additional Desirable Qualifications Familiarity with one more common MAC Layer protocols. WiFi, BLE, Zigbee, Z-wave etc or be willing to learn and build expertise in this area. Familiarity with MAC level protocol analyzers Familiarity with Cellular communications C or python coding experience. Familiarity with MATLAB What Values You'll Share Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them. Aim High - Always challenging ourselves and others to raise the bar. No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style. One Team - Taking a highly collaborative approach to achieving success. Lift As We Climb - Investing in developing others and helping others around us succeed. Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment. What We Offer A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here ) Free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change. The target annual base pay range for this role is $118,600 to $174,000. This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors. Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here. We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact ********************** .
$118.6k-174k yearly Easy Apply 2d ago
Remote Customer Service Representative
Conduent Incorporated 4.0
Remote job
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Customer Service Representative $14.00 HR We are currently NOT hiring in the following geographies, including but not limited to: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: * Work From Home * Full Time Employment (40 hours/week) * Must have flexibility to work any of our 8-hour shift schedules during our business hours. * Business Hours: Monday - Sunday, 24/7 * Competitive Pay: $14.00 starting on day one * Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. * Shift differential: $1.50 per hour for hours between 6PM- 6AM * Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm) * Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). * Career Growth: Opportunities to advance your career in a supportive, innovative environment. * Benefits: Comprehensive benefit options and a great work environment that values your success. What You'll Do: * Efficiently manage a high volume of inbound calls in a fast-paced environment. * Listen actively to understand customer needs and offer clear, accurate information. * Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. * Assist cardholders with inquiries regarding transactions and account statuses. * Process transactions efficiently via web-based applications and handle research requests with precision. * Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. * Maintain in-depth knowledge of company and client programs, policies, and technology. * Support team operations during peak times or absences to help maintain seamless service. What We're Looking For: * A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. * An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. * A calm and composed professional who can navigate challenging conversations with empathy and efficiency. * A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. * A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. * A focused multitasker who thrives in a structured, high-volume call center environment. Required Qualifications: * Must be at least 18 years old and possess a High School Diploma or equivalent. * Must have 6 months of Customer Service, Call Center or Dispatch experience. * Complete a background check, credit check, and security fingerprinting. * Compliance with camera requirements for meetings and training. * Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. * Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. * Equipment: The company will provide all necessary computer equipment * Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. * Working knowledge of computers and Windows applications. Preferred Qualifications: * 1+ years of previous call center experience #Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.
$14 hourly 13d ago
Material Handler
Conduent 4.0
Lynnfield, MA job
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Material Handler** **Location: Lynnfield, MA** **Pay rate: $18 per hour** **Schedule: Monday - Friday 7:00 am - 3:30pm** **OT during quarterly peak periods.** **About the Material Handler Role:** We are seeking a reliable and self-motivated Material Handler to join our operations team. This role is responsible for running supporting the insert groups by organizing mail items into batches and preparing them for further processing. The ideal candidate will be comfortable working in a fast-paced, high-volume environment and capable of performing physical tasks and basic equipment maintenance. **Key Responsibilities:** + Operate power jacks and RIM system. + Group mail items into batches and separate them for further processing. + Regularly lift and move items weighing 25 lbs or more. + Maintain a clean and organized work area. + Adhere to safety protocols and operational procedures. **Requirements:** + High school diploma or equivalent. + Comfortable working in a high-volume production environment. + Self-motivated and able to work independently with minimal supervision. + Basic computer skills required. + Ability to work 2nd shift and flexible hours based on business needs. + Comfortable with piece-rate compensation structure. + Strong attention to detail and organizational skills. + Ability to stand for extended periods and perform repetitive tasks. + Be eligible to work in the United States. + Must be able to clear any necessary criminal background check and/or drug screening. + Must be at least 18 yrs. of age. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .
$18 hourly 60d+ ago
Appeals Coordinator
Conduent Incorporated 4.0
Remote or Baton Rouge, LA job
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Payrate: $17-$21.50 per hour, which may be below your state's minimum wage. Please take this into consideration when applying. Are you a recent graduate with a degree in the social services field? Are you eager to learn new skills and help adults in need? As an Appeals Coordinator you will represent the customer, the Louisiana Department of Health (LDH) Office of Aging and Adult Services (OAAS), in defending eligibility decisions by appearing before the Division of Administrative Law (DAL) in appeal hearings with presentations of summaries of evidence. In this remote role, you will: * Review decision/denial letters on new appeals requests received, research data and materials to accumulate evidence, draft and prepare summary of evidence (SOE) files, upload final SOE files to the DAL SharePoint site. * Monitor deadlines to ensure timely submission of SOE files and hearing status reports * Collaborate with internal departments as needed to gather information needed to complete appeal file * Participate in quality assurance (QA) process of Long Term-Personal Care Services (LT-PCS) eligibility decision. We will teach you how to: * Prepare summaries of evidence * Prepare for appeals * Document required reporting for position * Utilize SharePoint We will also: * Help you get IHC Certified with the LA Department of Health and Hospitals. Qualifications: * Have a bachelor's degree in health and human services, social work, sociology, psychology, or a related field. * Demonstrate quality communication skills, both oral and written. * Show a desire to work with the public. * Be a Louisiana resident. Preferred: * Have experience in health-related social and/or human services. * Have experience working with older adults or individuals with disabilities. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Remote work: Work in a way that allows you to work from home and also have time onsite *when needed)to connect with other team members and business leaders. Working For You Perks and rewards designed for you: * Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. * Retirement Savings: We will support you as you save for your future. * Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. * Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. * Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. * Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. * Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $17-$21.50. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.
$17-21.5 hourly 60d+ ago
Operations Manager - Medicaid PBM Services
Conduent 4.0
Remote or Boston, MA job
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We are seeking an experienced **Operations Manager** to lead onsite operational and technical service delivery for a Medicaid Pharmacy Benefits Management (PBM) program. This role serves as the primary point of contact for State stakeholders and ensures effective operations, communications, system support, release coordination, and compliance with contractual requirements. **Responsibilities** + Oversee daily operations across call center, provider relations, mail services, drug rebate, and clinical support functions. + Serve as primary liaison with State Medicaid stakeholders. + Ensure service delivery meets contractual, operational, and compliance requirements. + Coordinate with technical teams on system support, issue resolution, and release management. + Support operational reporting, data exchanges, and audits. + Monitor performance metrics and implement improvements as needed. + Lead and support operational change initiatives. **Qualifications** + Minimum of 4 years' experience leading operational teams in Medicaid, PBM, or healthcare environments. + Strong customer-facing operations leadership. + Experience with healthcare systems, data exchanges, and service delivery. + Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). + Understanding of SDLC (Software Development Life Cycle) processes. + Basic to intermediate SQL skills for reviewing or troubleshooting data. **Preferred** + Bachelor's degree in a related field. + PBM or Medicaid program experience. + Knowledge of NCPDP standards and healthcare IT interoperability. + Project management experience. **Flexible Working** At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: **Hybrid work:** Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders. **Working For You** Perks and rewards designed for you: **Health and Welfare Benefits:** Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. **Retirement Savings:** We will support you as you save for your future. **Employee Discounts:** We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. **Career Growth Opportunities:** We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. **Paid Training:** Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. **Paid time off:** We provide attractive paid time off packages designed for you to enjoy your life away from work. **Great Work Environment:** We are proud of our award-winning culture and the recognition we've received for our diversity efforts. _Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time._ **Join Us** At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: + Bring your authentic self to work + Grow and thrive, both personally and professionally + Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! _Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $89,436 - $116,150._ Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .
$89.4k-116.2k yearly 2d ago
Senior Technology Business Analyst - Defined Benefits Administration
Conduent 4.0
Remote or Florham Park, NJ job
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Senior Technology Business Analyst - Defined Benefits Administration** Are you looking to apply your business analysis expertise while also leveraging hands-on programming and technical problem-solving skills? Do you enjoy debugging complex system behavior, building new functionality, and supporting mission-critical benefit administration platforms? **About the Role** The Senior Technology Business Analyst partners closely with business stakeholders and technology teams to analyze requirements, improve processes, and deliver technology solutions within a Defined Benefits administration environment. This role goes beyond traditional analysis, requiring strong technical acumen, the ability to debug system issues, and the capability to build and enhance functionality within established systems. The position serves as a key liaison between business users, operations teams, and developers to ensure solutions are accurate, compliant, and aligned with business objectives. **Responsibilities** + Analyze business processes, systems, and workflows within defined benefits administration platforms to identify gaps, risks, and improvement opportunities. + Gather, review, and validate business, functional, and technical requirements, ensuring alignment with system functionality and end user experience. + Translate complex business and plan rules into detailed, actionable specifications that can be implemented or enhanced within the system. + Actively debug system behavior by comparing requirements, plan rules, configuration, and code logic to identify root causes of issues and discrepancies. + Develop and enhance system functionality using Visual Basic, including maintenance of existing logic and creation of new features to support plan administration, calculations, and processing. + Utilize XML to analyze data exchanges, troubleshoot integrations, and support web-based debugging or development activities. + Collaborate closely with business stakeholders, operations teams, developers, QA, and project managers throughout the full delivery lifecycle. + Support system testing, user acceptance testing (UAT), and production implementations, ensuring results align with documented requirements and plan design. + Maintain accurate and comprehensive documentation, including technical requirements, process flows, technical logic, and migration documentation. + Communicate status, risks, dependencies, and technical issues clearly to both business and technology audiences. **Requirements** + 5+ years of experience as a Business Analyst in a technology-driven environment, with significant exposure to complex systems. + Demonstrated experience supporting defined benefit pension plans, retirement systems, or benefits administration platforms. + Strong understanding of the software development lifecycle (SDLC). + Hands-on Visual Basic programming experience, with the ability to read, debug, and build system logic. + Proven ability to debug production and pre-production issues by analyzing requirements, plan provisions, configuration, and code behavior. + Working knowledge of XML, including its use in data exchanges, integrations, and web-based debugging or development. + Ability to translate complex business, operational, and regulatory requirements into clear technical documentation and executable solutions. + Experience using requirements management and collaboration tools such as JIRA, and Microsoft TFS. + Strong written and verbal communication skills, with the ability to work effectively across business, operations, and technical teams. + Must have the ability to translate technical concepts, system logic, and code into clear, plain-language explanations for business and client stakeholders. **Preferred Experience** + Direct experience working with client contacts who own the plan administration. + Experience in environments with high regulatory, accuracy, and audit requirements. + Experience in Excel spreadsheet modeling, macro programming, and building custom automated solutions for manual processes. **Flexible Working** At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: + **Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.** **Working for You** We offer perks and rewards designed to support you: + **Health & Welfare Benefits:** Comprehensive plans tailored to your needs, effective from day one. + **Retirement Savings:** Robust programs to help you secure your financial future. + **Employee Discounts:** Access to a wide range of discounts on merchandise, services, travel, and more. + **Career Growth Opportunities:** Paths for advancement within a global organization. + **Paid Training:** Learn while you earn with award-winning learning platforms. + **Paid Time Off:** Competitive PTO packages to help you recharge. + **Great Work Environment:** Join an award-winning culture that values diversity and inclusion. **Join Us:** At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you'll find opportunities to: + Bring your authentic self to work every day. + Grow and thrive both personally and professionally. + Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you'll be part of a global team that's shaping the future - for the company and for yourself. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($85,000 -$100,000) Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .
$85k-100k yearly 15d ago
Mailroom Processing Clerk
Conduent Incorporated 4.0
Springfield, MA job
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Description for Internal Candidates Mailroom Processing Clerk Onsite: Must live in or near Springfield, MA $18 per hour 8am- 4:30pm Monday- Friday with Overtime Opportunities Great Benefits Paid Training About the Mailroom Processing Clerk role As a member of the team, you will be responsible for performing tasks such as mailroom sorting and machine operation, high and low speed mail opening and scanning, processing, and similar activities. You will be offered a competitive salary, benefits, and a supportive team environment Job Details: * Training is on the job for 2 weeks. Will need to be willing to cross train in all areas. * Work schedule is 8:00am but may start as early as 7:00am if production requires until 5:30pm, M-F with occasional overtime on Saturdays. * Sort, prepare, and scan up to 2,000 insurance claims and related documents daily. * Enter claim data into client systems throughout the workday. * Perform repetitive document handling tasks in a fast-paced environment. (removing staples, rubber bands, repairing torn documents, copying document types, and inserting patch sheets to separate claims). * Deliver and collect all mail and place it into the correct locations. * Sort mail into department mail slots accurately for delivery in each department. * Receive, sort, and process mail, packages, and supplies as they arrive. * Scanning and operating scanning machine to rescan mail, making it legible for review. * Follow mailroom security procedures and all company procedures. * Maintain a safe, clean, and organized work area. * Support daily operations by lifting boxes up to 20 lbs and moving materials with carts or pallet jacks as needed. Benefits: * Full Time Employment * Full Benefit Options Day 1 * $18 per hour * Career Growth * Great Work Environment Requirements: * Must be able to complete a typing test/Please do not take typing test via phone. * Must be eligible to work in the United States. * Must be at least 18 years of age. * Must have a High School Diploma or GED. * Must be able to pass a criminal background check, including credit check and fingerprint scan. * Must pass a required drug screening. * Must have reliable transportation and flexible availability. * Must be proficient in Microsoft Outlook and Teams. * Must have strong attention to detail. * Basic data entry skills are a plus. Pay is $18/hour which may be below your states minimum wage. Please take this into consideration when applying. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $18.00. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.
$18 hourly 40d ago
C++ / C# Developer with DBA Skills
Conduent Incorporated 4.0
Remote or Columbia, MD job
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. C++ / C# Developer with DBA Skills Why Conduent: You'll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person's contributions. Each day you'll feel challenged and know you are making a difference. About the Role: Will handle database design and performance optimization to support backend systems for multiple transit agencies. Responsibilities: * Design, develop, and maintain backend applications and services using C++ and C# for multiple transit agencies. * Collaborate with system architects and analysts to design robust database schemas and backend logic supporting transaction processing, card management, and reporting systems. * Perform database administration tasks including database design, optimization, tuning, maintenance, backup, and recovery for relational database systems (e.g., SQL Server, Oracle). * Optimize SQL queries, stored procedures, and indexing strategies to ensure high system performance and scalability. * Implement data integrity, security, and privacy controls in accordance with transit agencies operational and regulatory requirements. * Troubleshoot application, database, and integration issues, ensuring high availability and reliability of backend systems. * Work closely with QA teams to develop test plans and support integration, system, and performance testing. * Document system designs, database schemas, configuration settings, and operational procedures. Qualifications: * Bachelor's Degree in Computer Science, Software Engineering, Information Systems, or related field. * 3-5 years of professional experience in C++ and C# application development, preferably in transaction processing or card-based systems. * Solid experience with relational database management systems (RDBMS), particularly SQL Server. * Strong understanding of database design principles, normalization, indexing, partitioning, and query optimization. * Proficient in writing complex SQL queries, stored procedures, triggers, and database functions. * Experience with database performance tuning and troubleshooting tools (e.g., SQL Profiler). * Familiarity with database security concepts including encryption, auditing, access control, and compliance standards. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Tethered work: Enjoy the convenience of working from home while living within an easy travel distance to the Conduent location where the work is being performed (distance varies based on location and job). Working For You Perks and rewards designed for you: * Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. * Retirement Savings: We will support you as you save for your future. * Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. * Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. * Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. * Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: * Bring your authentic self to work. * Grow and thrive, both personally and professionally. * Make a difference with our clients, in our communities, and with the millions of people we support. * When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $101,063 - $131,250. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.
$101.1k-131.3k yearly 33d ago
Senior Manager, Benefits Administration Services - Defined Benefits
Conduent 4.0
Remote or Florham Park, NJ job
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Senior Manager, Benefits Administration Services - Defined Benefit** Are you ready to lead innovation and drive efficiencies across complex defined benefit programs, applying process improvements and implementing new systems? Do you bring deep experience managing mid- to large-sized clients and want to apply your expertise within a collaborative, high-impact environment? **About the Role** As the Senior Manager, Benefits Administration Services - Defined Benefit, you will play a critical role in managing and growing the retirement space portfolio while ensuring exceptional service delivery and client satisfaction. This role focuses on operational excellence, client relationship management, and continuous improvement across defined benefit administration services. You will leverage your experience in pension, defined benefit and defined contribution plan administration to drive efficiencies, support system enhancements, and partner closely with internal teams and client stakeholders to meet service, compliance, and performance objectives. **Responsibilities** + Manage a large market defined benefit administration, with a strong focus on client satisfaction, retention, and growth. + Partner with clients and leadership to help define business strategy, service models, and operational priorities. + Ensure business units consistently meet SLAs, performance metrics, and service delivery standards. + Lead initiatives focused on process improvement, operational efficiencies, and system enhancements within defined benefit administration. + Oversee accurate documentation of client requirements, plan provisions, and operational details to support effective account management. + Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction. + Develop and review performance reports, KPIs, and operational metrics to support data-driven decision-making. + Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations. + Lead the planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations. **Requirements** + Bachelor's degree or equivalent relevant experience. + 7+ years of client-facing or client support experience, preferably within defined benefit, defined contribution or pension administration. + Experience managing teams within BPO and/or call center environments supporting benefits administration. + Strong background in defined benefit and/or defined contribution plan administration, including operational oversight and client management. + Advanced proficiency in MS Office, with strong Excel skills. **Flexible Working** At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: + **Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.** **Working for You** We offer perks and rewards designed to support you: + **Health & Welfare Benefits:** Comprehensive plans tailored to your needs, effective from day one. + **Retirement Savings:** Robust programs to help you secure your financial future. + **Employee Discounts:** Access to a wide range of discounts on merchandise, services, travel, and more. + **Career Growth Opportunities:** Paths for advancement within a global organization. + **Paid Training:** Learn while you earn with award-winning learning platforms. + **Paid Time Off:** Competitive PTO packages to help you recharge. + **Great Work Environment:** Join an award-winning culture that values diversity and inclusion. **Join Us:** At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you'll find opportunities to: + Bring your authentic self to work every day. + Grow and thrive both personally and professionally. + Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you'll be part of a global team that's shaping the future - for the company and for yourself. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is (90,000 - $115,000) Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .
$115k yearly 5d ago
Bilingual Auto Insurance Sales Agent-Remote
Intoxalock 4.3
Remote job
Who We Are: At Breathe Easy a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe. Always aware. Always Guiding. Never Restricting or judging. What You'll Be Doing The Bilingual Sales Representative is primarily responsible for quoting and closing insurance policies for inbound warm leads received via phone and digital submission. * Handle inbound warm leads received via phone and digital submission from Spanish and English-speaking prospects. * Identify customer needs and recommend appropriate insurance solutions tailored to their requirements. * Ensure a seamless customer experience by guiding customers through the sales process, including coverage options, policy terms and pricing. * Close sales by effectively addressing questions, concerns and objections. * Identify opportunities to cross-sell additional products to maximize customer value across the Mindr Co. family of brands. * Meet or exceed sales targets and performance metrics. * Utilize Breathe Easy technology systems, including quoting software, agency management software, and payment software. * Maintain accurate records of customer interactions and sales activities in the CRM system. * Collaborate with leadership, team members and other departments to ensure customer satisfaction and retention. * All other duties as assigned. What You'll Bring to the Table: * High School Diploma or equivalent * Active, unrestricted Resident Property & Casualty or Personal Lines insurance producer license * Ability to obtain an unrestricted Non-resident Property & Casualty or Personal Lines license in California (if not CA resident) within 45 days of hire * 1 or more years of experience in inbound sales or a similar commission-based sales position * Attention to detail, strong follow through and ability to think on your feet * Strong typing skills and PC proficiency * Excellent written and verbal communication skills * Bilingual Spanish/English required Work Schedule: Monday-Friday 12pm-8:30pm Central Time Why work for us? Check out this list of a few of the many good reasons why we are a Top Workplace: * Starting base hourly rate is $19-$21+ opportunity to earn uncapped commission . Average earnings range from $65-$75k through a combination of hourly pay and commission +401(k) + benefits. * Mindr won the 2025 Top Workplace Award locally and nationally-and 2025 Best Place for Working Parents Award * Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years. * A comprehensive and highly competitive benefits package, including: * Dental Insurance * Health Insurance * Vision Insurance * 401(k) * Paid Holidays * Paid Time Off * Ongoing Professional Training online via Cornerstone * And more Equal Opportunity Employer It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information. #SJ
$65k-75k yearly 11d ago
Field Services Technician - Reading, MA
Vivint 4.6
Reading, MA job
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. **We are adding to our Field Services Technician team** and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales. **Why Join Our Technician Team?** + Competitive hourly base plus uncapped commission + Comprehensive paid training & Ongoing coaching and support + Opportunity for overtime to earn time and a half + 4/10 work schedule with home dispatch (clock in and out from your driveway each day). We pay for your drive time to/from and in-between appointments! + Company take-home vehicle and gas card + Cell phone and work tablet + We provide all tools necessary to perform the job - We&aposll ship everything to you directly! **Why Join Vivint?** + Full-time employment & Full benefit package including medical, dental, vision, life, and 401(k) + 10 PTO days and paid holidays + Career development and leadership opportunities + Employee pricing on smart home products + Fast Company's list of the World's 50 Most Innovative Companies, Forbes named us one of America's Best Employers and a Best Employer for Diversity **A Day** **In** **the Life:** As part of our Field Services Technician team, you'll provide expert-level installation and Servicess of cutting-edge technology. As a technician, you will have the opportunity to maximize your earning potential by leveraging Services and installation appointments into leads and additional revenue. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind. **Who we're looking for:** Our technician team is made up of a wide variety of backgrounds and experience levels. We believe in investing in our employees and provide comprehensive training and support. So whether you're an experienced Field Technician, a sales rep looking for a change, or just a motivated, coachable individual, we want to speak with you! + Exceptional customer Services skills + Sales experience - car sales, retail sales, insurance sales, B2C sales, call center experience + Field technician experience - cable installation, internet Installation, pest control, lawn maintenance, construction, solar technician + Clean driving record and valid license + Someone who thrives in a team environment as well as independently **Physical demands of the job:** + Lift and carry up to 45 lbs. + Climb ladders up to 14 feet + Work in attics and other limited-space areas + Bend, kneel, crouch, and stand for extended periods Safety culture is strong at Vivint. Field Services technicians will conduct a safety analysis of every home to assure a safe workplace for the technician and the customers. The base hourly range for this position is: $23.32 - $25.79* *The base hourly range above represents the low and high end of the hourly range for this position. Actual pay will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition, the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.
$23.3-25.8 hourly 39d ago
Benefits Analyst
Simplisafe 4.2
Simplisafe job in Boston, MA
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here. We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday - working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. Why are we hiring? Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. About the Role We're seeking a Benefits Analyst to own day-to-day benefits operations and help us deliver an exceptional employee experience. You'll reconcile and audit benefit invoicing, lead new-hire benefit orientations, manage enrollments and eligibility, and serve as a trusted resource for employee questions. The ideal candidate is proactive, detail-obsessed, comfortable working with minimal supervision, and eager to learn. Experience with large enterprise HRIS platforms and analytical skills for business operations will help you thrive in this role. What You'll Do Benefits Operations Reconcile and audit monthly benefit invoices; research and resolve discrepancies; track credits and adjustments. Approve and audit benefit enrollments, life event changes, and terminations; ensure data integrity across HRIS, carrier portals, and EDI feeds. Conduct engaging new-hire benefit orientations and open enrollment sessions; create clear employee communications and job aids. Respond to employee benefit inquiries with timely and accurate guidance; escalate complex issues as needed. Maintain carrier relationships; navigate insurance vendor and enrollment websites to resolve eligibility, claim, and billing issues. Compliance & Reporting Support/lead ACA reporting (1094-C/1095-C) and related compliance activities; assist with nondiscrimination testing and required notices (HIPAA, COBRA, SBCs, etc.). Partner with HRIS to monitor EDI files and troubleshoot file errors; run and schedule routine and ad-hoc reports. Maintain thorough documentation, SOPs, and audit logs for internal and external compliance reviews. Leave & Accommodations Oversee leave of absence (LOA) and accommodations at a high level (FMLA, ADA, paid family/medical leave, state programs); coordinate with employees, managers, payroll, and vendors. Cross-Functional Partnership Collaborate closely with Payroll on deductions, arrears, retro adjustments, and year-end reconciliations. Process and audit limited payroll data on a biweekly basis, and act as payroll processing backup when needed. Work in UKG Ready to process timesheets and calculate payroll, as well as perform various audits to ensure accuracy. What You'll Bring 4+ years of progressive experience in benefits administration, with direct ownership of billing reconciliation, enrollments, and employee support. HRIS experience required; large enterprise HRIS platforms (reporting, approvals, audits, eligibility, and EDI monitoring). Demonstrated experience with ACA reporting, LOA/accommodations (FMLA/ADA), and benefits compliance (ERISA, HIPAA, COBRA). Proven ability to multitask with minimal supervision in a fast-paced environment while maintaining exceptional accuracy and confidentiality. Strong Excel/Google Sheets skills (v-lookups, pivot tables) and comfort learning new systems. Clear, empathetic communicator with a positive attitude and service mindset; skilled at explaining complex topics simply. Nice to Have (Preferred) Bachelor's degree in HR, Business, or related field (or equivalent experience). Professional certifications (CEBS, PHR/SPHR, SHRM-CP/SCP). Experience with multi-state benefits and leave laws (including MA Paid Family and Medical Leave). Prior vendor/carrier management and open enrollment project leadership. Work Style & Travel Boston-based hybrid role (on-site expectations can be tailored to team norms). Ability to travel 5-10% for orientations, training, vendor meetings, or site visits. What Success Looks Like (First 6-12 Months) 100% on-time and accurately reconciled monthly invoices; clear audit trail for adjustments. Positive employee feedback on benefits, education, and responsiveness (e.g., ACA forms filed accurately and on schedule; no corrective filings required. Documented SOPs for core processes; measurable cycle-time reductions for everyday transactions. What Values You'll Share Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them. Aim High - Always challenging ourselves and others to raise the bar. No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style. One Team - Taking a highly collaborative approach to achieving success. Lift As We Climb - Investing in developing others and helping others around us succeed. Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment. What We Offer A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here ) Free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change. The target annual base pay range for this role is $83,500 to $122,500. This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors. Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here. We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact ********************** .
$83.5k-122.5k yearly Auto-Apply 27d ago
Senior Machine Learning Engineer (Infrastructure)
Simplisafe 4.2
Simplisafe job in Boston, MA
SimpliSafe is a leading innovator in the home security industry, dedicated to making every home a safe home. With a mission to provide accessible and comprehensive security solutions, we design and build user-centric products that empower individuals and families to protect what matters most. We believe in a collaborative and agile environment where learning and growth are continuous. Our teams are composed of talented individuals who are passionate about technology, security, and delivering exceptional customer experiences. We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday - working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. Why are we hiring? Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. About the Role We are looking for an experienced MLOps Engineer to join our team as a Senior Machine Learning Engineer. In this role, you will drive the development and deployment of machine learning models, optimize ML workflows, and help ensure our infrastructure is scalable, reliable, and secure. If you have a passion for automation, cloud technology, and delivering high-impact solutions, we'd love to hear from you. Responsibilities: Lead the architecture, deployment, and optimization of scalable ML model serving systems for real-time and batch use cases. Collaborate with data scientists, engineers, and stakeholders to operationalize ML models. Develop CI/CD pipelines for ML models enabling rapid, safe, and consistent model releases. Design, implement, and own comprehensive production monitoring for ML models/systems. Manage cloud infrastructure, primarily in AWS or other major public clouds, to support ML workloads. Drive best practices in model versioning, observability, reproducibility, and deployment reliability Serve in an on-call rotation as a first responder for software owned by your team. Qualifications 5+ years of experience in software engineering, data engineering, or a related field, with at least 3 years focused on MLOps or ML infrastructure. Deep hands-on experience with AWS or similar public clouds, including compute, networking, container orchestration, and observability stacks. Hands-on experience with: CI/CD pipelines, Docker Kubernetes, Infrastructure-as-code tools (e.g., Terraform, Cloud Formation). Proficiency in programming languages like Python, and familiarity with machine learning frameworks (e.g., TensorFlow, PyTorch). Solid understanding of ML lifecycle management, including experiment tracking, versioning, and monitoring. LLM application development, including prompt engineering and evaluation. Strong communication skills for partnering with cross-functional technical and non-technical teams. Nice to Have Experience with Ray for inference, or pipeline orchestration Hands-on experience with deploying large language models (LLMs) to production. Experience with frameworks such as vLLM is a plus. Experience with distributed systems and big data technologies (e.g., Spark, Hadoop). Experience with event-driven or streaming architectures (e.g., Kafka, Kinesis). Knowledge of cloud security, IAM, and compliance best practices for ML workloads. What Values You'll Share Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them. Aim High - Always challenging ourselves and others to raise the bar. No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style. One Team - Taking a highly collaborative approach to achieving success. Lift As We Climb - Investing in developing others and helping others around us succeed. Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment. What We Offer A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here ) Free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change. The target annual base pay range for this role is $152,800 to $224,100. This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors. Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here. We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact ********************** .
$152.8k-224.1k yearly Auto-Apply 26d ago
Staff Embedded Software Engineer (Wireless Networking)
Simplisafe 4.2
Simplisafe job in Boston, MA
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here. We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. Why are we hiring? Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. What You'll Do As a Staff Embedded Software Engineer specializing in Wireless Networking, you will be a focused on the Systems Engineering task of optimizing SimpliSafe's Wireless communications systems to optimize performance, resilience and power. You will be a critical contributor to our product development, focusing on the intricate world of IoT device connectivity. This role demands a profound understanding of not only wireless radio and communication stacks but also the entire networking stack, from the physical layer up to the application. You will be responsible for debugging complex issues and meticulously optimizing every layer of the network stack to achieve unparalleled performance, reliability, and power efficiency in our cutting-edge IoT and camera devices. This is a hands-on role where you will dive deep into firmware, analyze network traffic, and collaborate closely with hardware, software, QA and cloud teams to deliver robust and highly optimized wireless solutions. Responsibilities: Full Communications Stack Network Debugging & Optimization: Diagnose and resolve complex network connectivity, throughput, latency, and reliability issues across the entire networking stack, from the wireless radio (PHY/MAC layers) through TCP/IP and up to the application layer on embedded IoT devices. Protocol Implementation & Tuning: Implement, port, and optimize low power wireless (802.11, HaLow, Thread) and TCP/IP protocols to meet specific performance, power, and memory constraints of embedded systems. Performance Analysis: Conduct in-depth performance analysis of wireless and networking stacks, identifying bottlenecks and proposing innovative solutions for optimization (e.g., retransmission strategies, buffer management, concurrency, power management, scheduling). Root Cause Analysis: Perform detailed root cause analysis of intermittent and hard-to-reproduce networking issues using advanced debugging techniques and tools. Cross-Functional Collaboration: Work closely with hardware engineers to characterize RF performance, integrate drivers, and troubleshoot hardware-firmware interactions. Collaborate with application software developers to ensure seamless integration and optimal use of network services. Testing & Validation: Define and help develop and comprehensive test plans for wireless our QA and Automation teams to include unit, integration, and system-level tests. Stay Current: Keep abreast of the latest advancements in wireless technologies, networking protocols, and embedded systems. Travel: Willing to travel to Asian manufacturing partners 1-3 times per year Required Skills & Experience: Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field. 5+ years of experience in embedded firmware development with a strong focus on wireless networking. Expert-level proficiency in C/C++ for embedded systems. Deep understanding of the entire TCP/IP networking stack (Layers 2-7), including Ethernet, IP, TCP, UDP, DNS, DHCP, Thread, etc. Extensive experience with WiFi (802.11) protocols, including MAC layer operations, roaming, power saving modes, and coexistence. Hands-on experience with embedded operating systems including FreeRTOS and Linux. Experience with various microcontrollers (e.g., ARM Cortex-M/R) and their peripherals. Proven ability to optimize embedded networking stacks for throughput, latency, power consumption, and memory footprint. Strong understanding of network security concepts, protocols, certificates/keys, firewalls, packet inspection and filtering. Familiarity with the following tools: Wireshark, Communications Analyzer, Traffic/Load generators, Network throttling, Wireless impairment test setups. Preferred Qualifications: Experience with Matter/Thread networking a plus. Familiarity with cloud platforms (AWS IoT) and their connectivity requirements. What Values You'll Share Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them. Aim High - Always challenging ourselves and others to raise the bar. No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style. One Team - Taking a highly collaborative approach to achieving success. Lift As We Climb - Investing in developing others and helping others around us succeed. Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment. What We Offer A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here ) Free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change. The target annual base pay range for this role is $118,600 to $174,000. This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors. Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here. We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact ********************** .
$118.6k-174k yearly Auto-Apply 13d ago
Inside Sales Representative (Remote!)
Brinks Home 4.7
Remote or Dallas, TX job
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a determined Inside Sales Representative who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. The Inside Sales Representative maximizes every opportunity to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective Inside Sales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. • Uncapped commission with the top performers earning over $100K • Company paid warm leads with short sales cycle often same or next day closes • Time available: 8:00AM-5:00PM CST • Shift: Monday - Friday schedule with Saturday & Sunday: OFF • Compensation: $15/hr. + commission Key Responsibilities: • You will be responsible for promoting and selling company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best customer service. • Responsible for closing sales by handling inbound/outbound calls that are generated from marketing • Advise prospect customers on the benefits of a security system by building rapport and company value • After probing, Consultants are empowered to negotiate prices within department parameters to close same day sales • The goal is to ensure that at the end of each call, our prospects turn into customers and feel confident that Brinks Home is the best option to protect their homes, family, and lives Requirements: • 1-3 years sales experience, previous inside sales experience not • Four-year college degree preferred • Must be customer-focused individuals, able to communicate effectively and display the confidence level to close sales and increase revenue. • “Hunter” mentality with the ability to build authentic rapport with customers while providing customized solutions • Demonstrate the ability to persuade customers to purchase the product that will best align with their needs • Comfortable in a competitive and high performing environment, with evidence of personal ambition to improve • Strong negotiation, consultation skills, be able think and respond quickly on your feet • Captive learner, excited about the opportunity to develop consultative sales skills Benefits: • Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program: o Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education • To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page. Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #equalopportunityemployer #veteranfriendly
$35k-45k yearly est. Auto-Apply 13d ago
Medicaid Eligibility Specialist - REMOTE - KS
Conduent 4.0
Remote or Topeka, KS job
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Must include a resume when applying Position is Remote - individual should reside in Kansas Tentative Start Date: (Early April) April 6, 2026 Hours: 8 - 4:30 pm CST Training length: approximately 10 weeks mandatory to include sandboxing ** No Time off during training Wage: Transaction Processing Associate III $17.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Transaction Processing Associate III Bilingual - $17.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Benefits Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Job Description: As part of the KanCare Clearinghouse Program, the Transaction Processing Associate III (ES) will perform a variety of duties. The position is responsible for gathering thorough documentation and entering information into various systems Essential duties may include, but are not limited to: Analyze the initial applications and reviews (for Family Medical programs) and supporting documentation provided by applicants to determine eligibility for federal and state medical assistance. Investigate the applicant circumstances thorough the use of available computer systems (Databases, registries, and informational deposits) researching records provided by the applicant and their contacts to provide the information about the household income, resources, and expenses upon which the eligibility determination is made. Entering household information and authorizing eligibility within the Kansas Economic and Enforcement System (KEES). Professional completes determinations using State and Federal regulations to determine eligibility for medical benefits based on financial and non-financial criteria. Document the eligibility decision in the electronic case journal and send appropriate system-based and manual correspondence to customers and representatives explaining the results of the eligibility determination and information regarding appeal rights. Eligibility Professionals are expected to use knowledge of State eligibility processes, policies, and procedures governing managed care enrollment to communicate with consumers regarding a variety of issues. Attend training as assigned to develop and enhance current understanding of Kansas Medicaid eligibility programs. Through training and experience, begin to develop expertise in additional areas of determination categories. Maintain with up-to-date knowledge of regulations, policies, and guidelines. Preferred Skills or Knowledge: Knowledge of Medicaid and managed care programs Minimum of two (2) years' experience in determining Long-Term Care, Elderly and Disabled, or Family Medical eligibility Successfully complete KDHE Eligibility Training and sandboxing Ability to manage competing priorities Demonstrated critical thinking skills Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation Willingness to work as part of a team Maintain the integrity and confidentiality of all records and communications All other duties as assigned. Bilingual Spanish/English with the ability to speak and read both languages fluently. Minimum Qualifications/Experience High School diploma or GED equivalent; post-secondary education preferred Strong computer skills with the ability to maneuver in complex software systems Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately MS Office, Outlook, and Internet usage experience Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17/hr. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
$17-17.8 hourly Auto-Apply 16d ago
Sr Mobile Product Manager
Simplisafe 4.2
Simplisafe job in Boston, MA
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here. We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. Why are we hiring? Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. The Role We're looking for a Senior Product Manager to own the end-to-end setup and onboarding experience across our mobile applications. This role sits at the intersection of design, engineering, and hardware-perfect for someone who thrives on solving real customer problems with clear, intuitive solutions. Your work ensures that every customer's first touchpoint with SimpliSafe builds trust and confidence. In a category where reliability and peace of mind are non-negotiable, you'll own one of the most important parts of the journey: getting it right from the start. What You'll Do Define and champion the vision for an effortless and intuitive device setup and onboarding experience within our mobile app, always grounded in data-driven insights. Deeply understand customer needs through qualitative and quantitative research, user testing, and direct feedback. You'll identify pain points and opportunities to reduce friction and build trust from day one, leveraging analytics to pinpoint key areas for improvement. Collaborate closely with UX, Product Analysts, and Engineering as a true partner. While you own the "what" and "why," you'll work iteratively side-by-side to discover the "how," fostering an environment where the best ideas win. Translate complex technical requirements into clear user stories and product specifications, ensuring our UX & engineering teams can build effective and scalable solutions. Rigorously test, learn, and iterate on new features and improvements, embracing a "lean and nimble" approach to continuously enhance the user journey. You'll define key metrics, be self-sufficient in analyzing performance data to measure impact and inform future iterations. Prioritize ruthlessly based on customer impact, business value, and strategic alignment, knowing that we can't build everything our customers and stakeholders desire, and that's okay. Proactively communicate roadmaps, progress, and key learnings to stakeholders across the organization, translating complex data into understandable narratives and/or trade-off decisions. You'll be adept at presenting insights and influencing decisions through clear, concise updates. Be a proactive problem-solver, ready to pivot quickly to address new opportunities or challenges in a fast-paced, agile environment, always with an eye on our objectives and current state performance to guide your decisions. What You'll Bring 5+ years of product management experience, with a focus on mobile applications; bonus if you have hardware / IoT experience Ability to influence and secure buy-in from stakeholders at all organizational levels, including the C-suite A proven track record of shipping products that bridge physical devices and digital experiences. Strength in user-centered design thinking, with the ability to translate complexity into clarity. Data-driven decision making, using tools such as Amplitude, Tableau, Hex and balancing the data-driven approach with customer empathy and storytelling. Comfort working across multiple disciplines, from app engineering to supply chain to customer service. What Values You'll Share Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them. Aim High - Always challenging ourselves and others to raise the bar. No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style. One Team - Taking a highly collaborative approach to achieving success. Lift As We Climb - Investing in developing others and helping others around us succeed. Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment. What We Offer A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here ) Free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change. The target annual base pay range for this role is $121,300 to $177,900. This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors. Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here. We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact ********************** .
$121.3k-177.9k yearly Auto-Apply 27d ago
DTH Full-Time Technician - Lowell, MA
Vivint 4.6
Lowell, MA job
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Direct-to-Home Smart Home Pros provide expert-level installation and Servicess, while delivering the highest caliber of Customer Service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind. **What** **you'll** **do** **:** + Earn piece rate pay and enjoy an unlimited commission plan. + Become an expert on smart home technology by training on industry-leading products. + Manage inventory and assets with a business owner mentality. + Install, Services, and troubleshoot cutting-edge smart home technology in customer homes. + Create solutions to protect and simplify customers' lives. + Conduct routine maintenance and inventory of company products and equipment. + Explain and provide detailed system capabilities and operational instructions to various customers. + Control your own income by providing opportunities for customers to purchaseadditional products and Servicess. + Leverage Services and installation appointments into leads and revenue. **What** **we're** **looking for** **:** + Exceptional Customer Service skills. + Sales experience and/or field Services experience is helpful. (Experience as a construction worker, electrician, or other technical background is helpful but not required) + Someone who thrives in a team environment and can also be trusted to work independently. + Willingness to submit to a criminal background check. + Current valid driver's license and reliable transportation **Physical demands of the job:** + Lift and carry up to 45 lbs. + Climb ladders up to 14'. + Work in attics and other limited-space areas. + Bend, kneel, crouch, and stand for long periods. + Safety culture is strong at Vivint, and our team members complete a safety analysis of every work site NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at *************************************************************************** Official description on file with Talent. Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.
$27k-34k yearly est. 60d+ ago
Senior Logistics Analyst II
Simplisafe 4.2
Simplisafe job in Boston, MA
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here. We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday - working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. Why are we hiring? Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. About the Role We are seeking a high-impact Senior Analyst to join our Control Tower Strategy & Reporting team. This role focuses on strengthening the Global Logistics operating model through structured reporting, KPI governance, strategic visibility, and program management across Supply Planning, Transportation & Compliance, Fulfillment, and the Control Tower. You will play a central role in how Global Logistics measures performance, identifies opportunities, mitigates headwinds, and executes key initiatives. While you will leverage SQL and Tableau to build strategic visibility tools, your work is rooted primarily in program management, operational strategy, and cross-functional alignment. What You'll Do Lead Control Tower Reporting & Strategic Visibility Create and distribute structured reporting for each pillar of Global Logistics: Supply Planning, Transportation & Compliance, Fulfillment, and the Control Tower. Build and maintain executive dashboards that synthesize volume, performance, cost, and productivity trends. Shape the visibility framework that anchors strategic decision-making across Global Logistics. Develop data integrity and “single source of truth” reporting standards through deeper utilization of enterprise tools. Program Manage Key Logistics Initiatives Support project management for priority logistics initiatives: define scope, milestones, risks, timelines, and cross-functional action plans. Lead productivity and cost-related improvement efforts across Transportation, Fulfillment, and Supply Planning. Play a central role in tracking, structuring, and operationalizing the Global Logistics Productivity Pipeline, including defining how project value is measured, creating mechanisms to track benefits, and ensuring initiatives deliver their targeted impact. Maintain and socialize reporting on the Global Logistics Productivity Pipeline to identify opportunities, quantify headwinds, and track progress toward cost-reduction goals. Serve as a steward of core operational metrics, ensuring definitions and processes are aligned across all logistics pillars. Act as a strategic partner in maturing the Control Tower operating model and aligning standards across Global Logistics. Drive Operational Standards & KPI Governance Develop and evolve logistics KPIs based on industry best practices. Align stakeholders to consistent KPI definitions, processes, and reporting standards. Provide cost reporting that substantiates the logistics budget, including total cost, cost per unit, and cost per order across transportation, compliance, and fulfillment. Support monthly, quarterly, and annual operational reviews with insights and recommendations. Use Analytics to Enable Execution Build and enhance Tableau dashboards as strategic tools for the Control Tower. Use SQL and visibility tools to automate recurring reports and streamline operating rhythms. Conduct scenario modeling and simulations to evaluate network changes, operational strategies, or cost impacts. Provide timely analysis to support urgent business questions. Enable Collaboration & Operational Understanding Mentor peers on interpreting logistics KPIs, structured problem-solving, and visibility frameworks. Develop scalable documentation to strengthen data literacy and operational alignment across Global Logistics. Enable all logistics teams to operate with a unified, Control Tower-driven view of performance. What We're Looking For 3-5 years in program management, operations strategy, supply chain, or logistics analytics. Strong analytical toolkit (SQL, Tableau) to support strategic reporting and visibility efforts. Experience developing KPI frameworks, operational reporting, or visibility tools. Excellent communication skills with the ability to simplify complexity and influence stakeholders. Strong familiarity with logistics or supply chain operations is preferred. Bonus Points Background in logistics cost modeling, or operational forecasting. Experience leading cross-functional programs with high ownership and no ego. Exposure to enterprise visibility tools, workflow orchestration, or systems enablement. What Values You'll Share Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them. Aim High - Always challenging ourselves and others to raise the bar. No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style. One Team - Taking a highly collaborative approach to achieving success. Lift As We Climb - Investing in developing others and helping others around us succeed. Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment. What We Offer A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here ) Free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change. The target annual base pay range for this role is $101,000 to $148,100. This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors. Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here. We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact ********************** .
$101k-148.1k yearly Auto-Apply 26d ago

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Updated January 17, 2026

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