Mercy Urgent Care jobs

Job DescriptionSalary: Are you passionate about delivering care with kindness, accuracy, and respect? Our patient-centered urgent care is seeking a Medical Assistant who embodies compassion and professionalism while providing seamless support to both patients and providers. About Us We believe urgent care should feel supportive, reassuring, and rooted in genuine concern for every individual who walks through the door. Out team is dedicated to showing customer love through attentive service, sincere communication, and a calm compassionate approach. What We're Looking For The ideal candidate will be: Team and service oriented, with a heart for collaboration and patient care Agreeable and sincere, putting patients and families at ease with warmth and professionalism Methodical and accurate, ensuring efficiency and precision in clinical tasks Patient and calm, even in fast-paced or stressful situations Thorough and self-disciplined, consistently following best practices and maintaining high standards of care Responsibilities Greet patients with kindness and professionalism, ensuring a welcoming experience Accurately record patient histories, vitals, and information in the EMR system Assist providers in examinations, procedures, and treatments Perform tasks such as injections, specimen collection, and EKGs with care and precision Maintain a clean, organized, and safe clinical environment Support smooth clinic flow with attention to detail and efficiency Qualifications Strong communication and organizational skills Demonstrated ability to remain calm and professional under pressure Commitment to patient-centered service and teamwork Why Join Us? At Gateway Urgent Care, you'll be part of a supportive environment that values kindness, thoroughness, and teamwork. We encourage professional growth and provide opportunities to make a meaningful difference in the lives of patients every day.

Goshen Health has multiple APP opportunities. We have openings in Urgent Care, Family Medicine and Medical Oncology. Full time and PRN opportunities available. Candidate Requirements: Must be Board Certified in Indiana Exhibit strong clinical skills and the ability to work independently within the scope of practice. Great communication skills Strong clinical judgment, flexibility, and a team-oriented approach are essential for success in these positions Community: Work/Life Balance is important, and we hope you'll find that Goshen fits your individual & family needs. Our area is a wonderful place to raise a family: safe, strong public and private schools along with an affordable cost of living! We are located 30 minutes from South Bend (home of the Notre Dame Fighting Irish), 2 hours east of Chicago and 2 hours north of Indianapolis. The culture here is ‘Midwest Nice' where neighbors help neighbors, and we have pride in our communities. Our area is a ‘melting pot' of various cultures, including large Hispanic and Amish populations. Life here is great, away from the rush and traffic of city life but still easy access to larger cities, international airports, etc. You will enjoy the many state parks & inland lakes, various year-round festivals, a booming food/brewery/winery culture, college and professional level sports teams, etc.

Details Summary/Objective The Clinical Operations Manager will manage the clinical support team members in their assigned region and collaborate with others in the leadership team to ensure full integration of clinical functions into the operations of the health center. They will oversee clinical performance, including development and implementation of protocols and standardization of workflow. Essential Functions * Foster a positive and supportive work environment * Sets performance objective and goals for assigned clinical staff * Conducts and reviews monthly chart audits with staff, and initiates corrections as needed * Assists with staff training and development, in collaboration with the Clinical Education Team * Ensuring clinical staff's tasks are completed in a timely manner * Initiating all corrective action and performance improvement plans for assigned clinical staff * Reviewing staff competencies are completed timely * Monitoring clinical staff processes and workflow issues * Review and maintain clinical supply ordering and reviewing inventory and PAR levels * Managing internal and external communication with clinical staff * Enforcing chain of command with assigned staff * Hiring staff and monitoring staffing needs/coverage * Collaborating with the Quality team on performance metrics and gaps in care * Management of all VFC ordering and data logger downloads for assigned health centers, in addition to VFC temperature excursions, returns, decrementing, and reconciliation * Provides coverage for other regions, as needed for absences, included by not limited to providing clinical staff coverage * Develop protocol and procedures to improve staff productivity and morale in collaboration with Risk Management team * Train and review huddle processes with Practice Managers/new staff * Monitor and manage assigned clinical staff schedules in Teams, including all time/attendance concerns * Completes Quest billing trailers and failed lab reports to resolve patient lab billing issues * Perform other necessary duties, as required by NorthShore, to maintain PCMH/HRSA compliance * These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion. Competencies * Planning and strategic foresight * Responsible Decision Making and Problem Solving * Integrity and accountability * Innovation and creativity * Adaptive and flexible * Leadership, teamwork, and conflict resolution * Professionalism and work ethic * Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position Qualifications Required Role Qualifications * Minimum required education per state of Indiana/HRSA * Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing * Minimum of 3 years of experience working within healthcare or a healthcare related setting * Valid certification in a healthcare related field, in lieu of an Associate's and/or Bachelor's degree Preferred Role Qualifications * Three years of supervisory experience in an outpatient healthcare clinic. * Associate's Degree and/or Bachelor's Degree in Healthcare Administration or related field Required Skills * Ability to analyze situations and solve problems at strategic and tactical levels * Excellent interpersonal and customer service skills * Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies * Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors * Practiced at organization and planning * Employ Critical thinking and problem solving * Maintains composure and operates with emotional intelligence * Ethical reasoning and decision-making * Strong attention to detail * Receptive and responsive to feedback * Excellent verbal and written communication skills * Time management, prioritization, and sense of urgency * Proficient with Microsoft Office Suite or related software Physical, Visual, and Audible Requirements Physical Requirements Activity Occasionally (1 -33%) Frequently (34-66%) Continuously (67-100%) * Sitting x * Walking x * Standing x * Bending x * Squatting/Crouching x * Climbing x * Kneeling x * Twisting/Turning x * Hand dexterity/Fine Motor Manipulation x * Lifting 0 - 50lbs x * Lifting 50+lbs x * Carrying 0 - 50lbs x * Carrying 50+lbs x * Pushing 0 - 300lbs x Visual & Audible Requirements - Employee mark an "x" for "YES" or "NO" Activity Yes No Can see without corrective eyewear Can differentiate colors/see color differences clearly Can hear without hearing assistance * I acknowledge that I may be exposed to infectious and contagious diseases. * I acknowledge that I may be in contact with patients under a wide variety of circumstances. * I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures. * I acknowledge that I may occasionally be subject to irregular working hours. * I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary. * Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.

Job Details Lake Station, INDescription Objective The Clinical Staff Lead assists NorthShore clinical staff and is responsible for assessing, planning, and supervising under the direction and guidance of the Regional Clinical Services Manager. The Clinical Staff Lead is an expert in their role and practices according to NorthShore polices. Essential Functions Provides coverage and support to clinical staff, as needed Assists with training of newly hired staff Facilitates quality control activities Completes other tasks, as assigned by Regional Clinical Services Manager Serves as the health center's VFC liaison and point person Monitors and ensures staff is following policies and procedures under the supervision of the Regional Clinical Services Manager Supports management with compliances of HRSA and OSHA regulations Maintains health center clinical inventory and replenishes as needed Monitors daily work assignments, including staff lunches and break times, as directed by the Regional Clinical Services Manager Assists with facilitating daily huddles in the absence of management, or as directed. Performs all duties within your scope of practice Serve as an EHR superuser and assists staff when applicable Supervise staff in the absence or by the direction of the Regional Clinical Services Manager by providing leadership and direction to all clinical staff Provide clear and constructive performance feedback to staff and share feedback with Regional Clinical Services Manager Supports the Regional Clinical Services Manager with the introduction and monitoring of new processes and procedures for the department, when necessary. Maintains HIPAA standards and confidentiality of protected health information. *These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion. Competencies Planning and strategic foresight Responsible Decision Making and Problem Solving Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Required Role Qualifications Minimum required education per state of Indiana/HRSA Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing Preferred Role Qualifications Two years of experience working within a healthcare setting. Bilingual preferred Required experience (if any) Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Phlebotomy Physical, Visual, and Audible Requirements Physical Requirements Activity Occasionally (1 -33%) Frequently (34-66%) Continuously (67-100%) Sitting X Walking X Standing X Bending X Squatting/ Crouching X Climbing X Kneeling X Twisting/Turning X Hand dexterity/Fine Motor Manipulation X Lifting 0 - 50lbs X Lifting 50+lbs X Carrying 0 - 50lbs X Carrying 50+lbs X Pushing 0 - 300lbs X *Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.

Job Details Crown Point, INDescription Summary/Objective The Certified Nurse Midwife (CNM) is expected to be familiar with the philosophy, goals and objectives of the PCMH model, and work collaboratively with other members of the patient care team to achieve maximal health outcomes for NSHC patients. In this role, the CNM, under the supervision of collaborating physicians, assumes multiple clinical functions involved with the care of patients, which fall under his/her field of licensure and training. These services include: diagnosis, treatment, and coordination of care, for preventive and health maintenance to female patients of all ages, The CNM must meet and maintain credentialing guidelines of NorthShore Health Centers, as well as affiliated hospitals in Lake and Porter County, Indiana, as applicable, and must demonstrate clinical competency as a CNM. Essential Functions Assessment of health status: Obtains a relevant health and medical history Identifies medical health risks and needs Updates and records changes in health status Formulates Diagnosis and implements appropriate treatment plan designed to maximize the health of patients: Orders appropriate diagnostic tests Determines treatment plan of care Prescribes appropriate pharmacological agents Prescribes non-pharmacological agents Develops a client education plan Makes appropriate referrals to other health professionals and community agencies Maintains a process for systematic evaluation of patient status by: Scheduling return appointments for follow-up care, as necessary, according to best practice standards of care Determining the effectiveness of the plan of care through documentation of client outcomes Reassessment and modification of care plan as necessary to achieve goals Seeks to promote maximal health among clinic patients by: Providing educational opportunities for each patient Incorporating patient's input in the development of the treatment plan Providing information needed to make health care decisions related to appropriate utilization of health care resources. Stays with obstetric patient during labor to reassure patient and to administer medication, as necessary. Performs uncomplicated delivery of infant, and performs postpartum examinations and treatments to ensure that patient and infant are responding normally. When deviations from standard are encountered during pregnancy or delivery, administers stipulated emergency measures, and arranges for immediate contact with collaborating OB/GYN Physician(s) Visits patient during postpartum period in hospital to examine and instruct patient in self care Responds to tasks and completes charting in a timely manner to prevent any delay in care and promote coordination of care. Participates in quality assurance reviews, peer reviews, etc. on a periodic basis, including systematic review of records and treatment plans Prepares reports and other documentation as required. Attends meetings and training sessions as required Participates as a team member in the provision of medical and health care by collaborating with other care professionals to provide comprehensive care Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some of which are continuing while others are occasional in nature *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation RN license in the State of Indiana Nurse Midwife in the State of Indiana APRN License in the State of Indiana CSR License in the State of Indiana CRS Certification in the State of Indiana Federal DEA License in the State of Indiana Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements Bachelor's degree in Nursing Preferred Education Requirement Master's degree in Nursing Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Details The Clinical Training Specialist is responsible for overseeing and delivering comprehensive clinical education for Registered Nurses, Medical Assistants, and other clinical support staff across NorthShore Health Centers. This role ensures that high-quality, consistent patient care is supported through effective training and competency development. The specialist partners closely with the clinical operations and quality team to plan, implement, help create, and align training initiatives with the health systems alignment in mind. They collaborate with a diverse network of stakeholders to assess needs, design curriculum, and support staff development across all sites. Educational programming facilitated by this role includes competencies and skills training, emergency preparedness, and continuing education for Certified Medical Assistants, along with additional training as new needs and opportunities arise. * Design, carry out, and assess educational programs and practices to provide high-quality, cost-effective clinical training for employees, continually seeking ways to improve and innovate training approaches. * Organize, schedule, and lead education related to new employee orientation, annual education, professional development, and other areas as needed, ensuring a smooth and supportive learning experience. * Address emerging needs, including urgent issues, by collaborating with leadership, thinking creatively, and developing responsive programming when necessary. * Create and maintain a centralized, easy-to-navigate system for managing staff education records to support compliance and efficiency. * Provide expert knowledge on staff education principles and practices, including healthcare education, adult learning strategies, and professional practice standards. * Develop best-practice education using evidence from literature, national benchmarks, professional organizations, and other credible resources, incorporating new methods when appropriate. * Train staff and manage the Vaccines for Children program throughout NorthShore and maintain state compliance needs * Develop and implement quality improvement activities related to educational programming, using data to guide decisions and measure impact. * Participate in clinical work assignments, as needed, to maintain competency, understand workflow, and anticipate education needs from the front-line perspective. * Participate in organizational policy and protocol development, supporting consistency across ambulatory settings and proactively identifying related training needs. * Create and deliver clear, concise, executive-level documents and presentations that support decision-making. * Identify and evaluate opportunities to create efficiencies across NorthShore Health Centers, recommending improvements that enhance training outcomes and operational flow * Regularly request, value, and integrate feedback from stakeholders to continuously strengthen programs and practices. * Participate as a member of various standing committees and workgroups related to the role, contributing insights and innovative ideas. * These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. * Strategic Planning and Foresight * Clinical Knowledge and Technical Competency * Responsible Decision Making * Adult Learning and Instructional Design * Communication and Presentation Skills * Collaboration and Relationship Building * Professionalism and Accountability * Innovation and Continuous Improvement * Adaptability and Resilience * Leadership, Teamwork, and Conflict Resolution Work is primarily performed in an office setting, with frequent in-person and telephone interaction with patients, physicians, and other healthcare staff. The role may involve periods of stress, and regular interruptions and ongoing collaboration with others should be expected. Travel within Northshore locations will be occasional for this position. Travel outside of Northshore locations will be rare for this position. Qualifications Required Role Qualifications * High School Diploma, Transcripts, or equivalent education based on credentialing * Medical Assistant (MA), Licensed Practical Nurse (LPN), Registered Nurse (RN) * Basic Life Support (BLS) certified within 2 weeks of hire * Minimum of two years of clinical experience in a healthcare setting. Preferred Role Qualifications * Two or more years of experience in clinical education, staff training, or instructional roles, particularly with adult learners. * Experience in an ambulatory or community health setting, preferably within an FQHC or similar environment. * Familiarity with quality improvement methods, such as PDSA cycles, root-cause analysis, or performance metrics. * Experience developing training materials, e-learning modules, or competency assessments. * Knowledge of state and federal compliance requirements, including Vaccines for Children (VFC), HRSA, and clinical certification standards. Required Skills * Strong analytical, critical-thinking, and problem-solving skills. * Excellent interpersonal, communication, and customer service skills. * Ability to manage multiple priorities, work independently, and adapt to changing needs. * Commitment to maintaining confidentiality, professionalism, and high ethical standards. * Ability to interpret and apply relevant laws, regulations, and organizational policies. * Strong organizational and planning abilities with effective time management. * Demonstrated emotional intelligence, professionalism, and composure under pressure. * High attention to detail and accuracy. * Receptive to feedback and committed to continuous improvement. * Ethical judgment and responsible decision-making. * Proficient with Microsoft Office Suite or related software Physical, Visual, and Audible Requirements Physical Requirements Activity Occasionally (1 -33%) Frequently (34-66%) Continuously (67-100%) * Sitting X * Walking X * Standing X * Bending X * Squatting/Crouching X * Climbing X * Kneeling X * Twisting/Turning X * Hand dexterity/Fine Motor Manipulation X * Lifting 0 - 50lbs X * Lifting 50+lbs X * Carrying 0 - 50lbs X * Carrying 50+lbs X * Pushing 0 - 300lbs X Visual & Audible Requirements - Employee mark an "x" for "YES" or "NO" Activity Yes No Can see without corrective eyewear Can differentiate colors/see color differences clearly Can hear without hearing assistance * I acknowledge that I may be exposed to infectious and contagious diseases. * I acknowledge that I may be in contact with patients under a wide variety of circumstances. * I acknowledge that I am able to handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures. * I acknowledge that I may occasionally subject to irregular working hours. * I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary. * Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the job.

Job Details Portage, IN Chesterton, IN; Chesterton, IN; Lake Station, IN; Valparaiso, INDescription Summary/Objective The Regional Clinical Services Manager will manage the clinical support team members in their assigned region and collaborate with others in the leadership team to ensure full integration of clinical functions into the operations of the health center. They will oversee clinical performance, including development and implementation of protocols and standardization of workflow. Essential Functions Foster a positive and supportive work environment Sets performance objective and goals for assigned clinical staff Conducts and reviews monthly chart audits with staff, and initiates corrections as needed Assists with staff training and development, in collaboration with the Clinical Education Team Ensuring clinical staff's tasks are completed in a timely manner Initiating all corrective action and performance improvement plans for assigned clinical staff Reviewing staff competencies are completed timely Monitoring clinical staff processes and workflow issues Review and maintain clinical supply ordering and reviewing inventory and PAR levels Managing internal and external communication with clinical staff Enforcing chain of command with assigned staff Hiring staff and monitoring staffing needs/coverage Collaborating with the Quality team on performance metrics and gaps in care Management of all VFC ordering and data logger downloads for assigned health centers, in addition to VFC temperature excursions, returns, decrementing, and reconciliation Provides coverage for other regions, as needed for absences, included by not limited to providing clinical staff coverage Develop protocol and procedures to improve staff productivity and morale in collaboration with Risk Managment team Train and review huddle processes with Practice Managers/new staff Monitor and manage assigned clinical staff schedules in Teams, including all time/attendance concerns Completes Quest billing trailers and failed lab reports to resolve patient lab billing issues Perform other necessary duties, as required by NorthShore, to maintain PCMH/HRSA compliance *These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion. Competencies Planning and strategic foresight Responsible Decision Making and Problem Solving Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be frequent for this position. This position is hybrid. Qualifications Required Role Qualifications Minimum required education per state of Indiana/HRSA Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing Minimum of 3 years of experience working within healthcare or a healthcare related setting Valid certification in a healthcare related field, in lieu of an Associates and/or bachelor's degree Preferred Role Qualifications Three years of supervisory experience in an outpatient healthcare clinic. Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical, Visual, and Audible Requirements Physical Requirements Activity Occasionally (1 -33%) Frequently (34-66%) Continuously (67-100%) Sitting x Walking x x Standing x x Bending x x Squatting/Crouching x Climbing x Kneeling x Twisting/Turning x Hand dexterity/Fine Motor Manipulation x Lifting 0 - 50lbs x Lifting 50+lbs x Carrying 0 - 50lbs x Carrying 50+lbs x Pushing 0 - 300lbs x Visual & Audible Requirements - Employee mark an “x” for “YES” or “NO” Activity Yes No Can see without corrective eyewear Can differentiate colors/see color differences clearly Can hear without hearing assistance I acknowledge that I may be exposed to infectious and contagious diseases. I acknowledge that I may be in contact with patients under a wide variety of circumstances. I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures. I acknowledge that I may occasionally be subject to irregular working hours. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary. *Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.

Job Details Merrillville, INDescription Summary/Objective The Women's Health Coordinator (WHC) is responsible for coordinating maternal and women's health care to achieve the best possible health results for mothers and newborns. The WHC will help coordinate maternity services, prenatal education programs, gynecological care coordination, addressing social factors, connecting to resources, and hospital coordination. The WHC works closely with the Pediatric Care Coordination team to ensure proper transition of care. Essential Functions Ensures pregnant women are obtaining prenatal care, and consistently making prenatal appointments Performs Non-Stress Test per doctor's orders, monitoring fetal wellbeing Reinforces visit summary instructions from various service providers Assists with referrals to WIC, Maternal/Fetal Medicine, requests for durable medical equipment, etc. Assists in obtaining pre-birth selection forms and entering information into the Indiana State database Obtains initial medical and obstetric history, provides pregnancy related education for prenatal patients Assists patients in making informed decisions regarding family planning options by providing effective education and resources Provides education and resources regarding women's health conditions Assists clinical staff by performing free pregnancy tests, covering lunch/breaks, etc. Keeping open and ongoing communication between patients, their families, and healthcare providers Assists at developing educational classes and programs for at risk pregnant women at NorthShore and our servicing communities Train and educate patients and their families on care coordination, creating SMART goals, available organizational and community services, and self-management techniques Completes proper documentation in patient medical records, as well as productivity managing software Maintain Indiana Child Passenger Safety Technician certification by completing seat safety checks, education and installations Attends staff meeting, department training/meetings, etc. Promote NorthShore services to patients and families and assist with transition of care to the Pediatric Care Coordination team Coordinate access to prenatal care and linkage to services that include medical home health, healthy eating, centering classes, breast feeding classes and other services based on client needs Other related duties assigned by the Care Coordination Manager *These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Required Role Qualifications Minimum required education per state of Indiana/HRSA Certified/Registered Medical Assistant Two years of experience working within a healthcare setting Ability to obtain Indiana Child Passenger Safety Technician Certification within 1 year of hire Ability to obtain Neonatal Stress Test Certification within 90 days (about 3 months) of hire Preferred Role Qualifications Registered nurse with valid licensure in the State of Indiana. 1+ year experience as a Registered Nurse in Maternity, Labor and Delivery, OB or related specialty area Bilingual in Spanish Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical, Visual, and Audible Requirements Physical Requirements Activity Occasionally (1 -33%) Frequently (34-66%) Continuously (67-100%) Sitting x Walking x Standing x Bending x Squatting/Crouching x x Climbing x Kneeling x Twisting/Turning x Hand dexterity/Fine Motor Manipulation x Lifting 0 - 50lbs x Lifting 50+lbs x Carrying 0 - 50lbs x Carrying 50+lbs x Pushing 0 - 300lbs x Visual & Audible Requirements - Employee mark an “x” for “YES” or “NO” Activity Yes No Can see without corrective eyewear Can differentiate colors/see color differences clearly Can hear without hearing assistance I acknowledge that I may be exposed to infectious and contagious diseases. I acknowledge that I may be in contact with patients under a wide variety of circumstances. I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures. I acknowledge that I may occasionally be subject to irregular working hours. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary. *Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.

Job Details Portage, IN HybridDescription Details Summary/Objective The Patient Access Representative Position at NorthShore Health Centers requires excellent customer service skills. The job duties of Patient Access Representative are to schedule appointments for patients who call in by telephone, making sure they utilize appropriate scheduling guidelines in accordance with the purpose for the appointment. Essential Functions Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and if the call is for a reason other than scheduling an appointment, directs to appropriate department to ensure good customer satisfaction. If caller wishes to schedule an appointment, asks appropriate questions to determine nature of appointment, provider requested, etc., and utilizing EHR scheduling template guidelines, schedules the patient appointment accordingly. Follows HIPAA policies and practices at all times when handling incoming calls to protect patient confidentiality. When scheduling an appointment, always enters/updates patient information in NextGen practice management software. Explains to caller about financial information they must bring with them to their appointment to qualify for: Sliding Fee, Commercial Insurance Visit, or Medicaid enrollment; to ensure patient receives healthcare services that are affordable. Makes sure that all patient questions have been addressed satisfactorily before disengaging call. Educates patients on all services that are provided at NorthShore. Attends meetings and training sessions as required. Maintains a working knowledge of department policies and procedures. Handle reschedules of patient appointments as directed by Patient Access Supervisor or Director of Patient Services. Check and review all provider schedules and report any errors found. Contact patient to schedule appointment as follow up to Patient Portal Messages. Confirm patient appointments as instructed Manage in house referrals as directed. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Role Qualifications Must be at least 18 years of age Must have reliable transportation High school diploma or equivalent Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements High school diploma or equivalent Preferred Education Requirement Associate's degree in business, or healthcare related studies Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Job Details Chesterton, IN HybridDescription Summary/Objective The Revenue Cycle Specialist provides leadership, direction, and support for delivering world class results while providing efficiency and effectiveness for the Revenue Cycle operations within the Revenue Cycle function of NorthShore Health Centers. This includes related activities specific to all billing, collections, secondary billing, A/R resolution and cash flow with respect to billing and the accurate presentation and maximization of the Revenue Cycle results. These associates will work closely with all operational areas within NorthShore Health Centers and the NSHC revenue cycle function such as pre-service clearance, financial management reporting, patient satisfaction, Patient Access, coding and the payors to apply new and emerging approaches for the NorthShore Health Centers clinical, administrative, financial and operational areas. Further responsibilities include identifying, analyzing, and resolving all operational issues associated with the internal processing of accounts receivable while insuring annual cash flow. The Revenue Cycle Specialist will actively look for opportunities to maximize revenue throughout the system to transform the patient experience with a focus on improving both the patient experience and satisfaction as well as providing accountability for strategic business units that impact the patient experience and service pillars of the organization. The incumbent will focus on opportunities to maximizing the patient experience and patient revenue by strategically re-engineering the revenue integrity processes to improve the patient experience, increase patient volumes and retain current patients by expanding the services in question. The Revenue Cycle Specialist will exhibit behaviors consistent with the standards for organizational values of NorthShore Health Centers. Demonstrates actions consistent with NorthShore Health Centers “expectations” as duties are performed on a daily basis. Scope of practice includes the following areas: Billing and Collections Revenue Leakage - (Denials, Missing Charges and Payment Variances) Patient Service Call Center Cash Application Guarantor/Self-Pay Collections/Medicaid Eligibility Payor Audits Denial Resolution Essential Functions Establish the parameter of the job in conjunction with NorthShore Health Centers senior management. Independently identify issues, seeks solutions and acts to solve the various issues. The incumbent will be proactive in problem remediation and act with the Manager and Directors knowledge or permission and inform management of actions at a later time. Provides leadership and recommendation to revenue cycle leadership. Responsible for the successful development and implementation of operating and capital budgets, goals, objectives, policies and procedures including monthly review, and analysis. Providing updates and the necessary education, industry benchmarks and best practices to Revenue Cycle management including the respective operational leaders. Provides feedback and updates on a regular and consistent basis concerning current operations. Demonstrates a strong orientation to working with fellow associates in a positive and participative manner, modeling behavior that is consistent with the organization's mission and values. Maintains confidentiality in matters specified by law and hospital policy, especially those relating to information about sensitive patient and/or financial data. Interacts with patients/families, staff, and vendors with a variety of developmental and socio-cultural backgrounds. Maintains professional relationships and convey relevant information to other staff within the facility and applicable agencies. Works closely with other NorthShore Health Centers departments to insure the success of the patient experience and the maximization of patient revenue. Demonstrates positive interpersonal relations in dealing with physicians, patients, patient families, visitors, co-workers, executive staff, hospital volunteers, employers, insurance companies, legal community, legal counsel, and governmental entities. Develops interdependent relationship with other NorthShore Health Centers departments and revenue cycle, as needed. On-going involvement and required participation with respect to industry related groups and functions. Develops in-conjunction with senior management an on-going personal development and succession plan. Participates in the creation of a staff development to more fully develop and internal resources to fulfill long term objectives of the organization. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation Digital literacy Preferred Experience Requirements Minimum of 2 years' relevant experience that includes extensive knowledge of hospital and professional fee revenue cycle or health care finance/operations experience and regulatory requirements as they relate to the revenue cycle, health care operations and the clinical enterprise. Experience preferred within a similar setting of size, volume and organizational structure. Prefer but not required that the individual have significant experience with payors, providers, hospitals and physicians and understand the commensurate requirements for facilitating hospital and professional revenue cycle operations, health care financial operations, revenue management operations, analysis and the corresponding operational activities, financial compliance auditing, accounts receivable resolution, cash flow, billing, revenue enhancement and patient service issues. Minimum Education Requirements High school diploma (or the equivalent) Preferred Education Requirement Bachelor's degree in accounting, finance or management preferred. Health Care Certification including, but not limited to CHAM, CHAA, FHFMA desired. Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Job Details Gary, INDescription Summary/Objective The Ultrasound Technician operates diagnostic imaging equipment, and performs diagnostic imaging procedures to assist Providers in treating & diagnosis patients. The Radiology Technologist documents outcomes and presents imaging results to the Provider for interpretation. Essential Functions Explains procedures to the patient to reduce anxieties and obtain patient cooperation. Records any relevant medical history. Moves ultrasound equipment to specific positions and adjusts controls to set exposure factors based on knowledge of radiographic exposure techniques and protocols. Practices radiation protection techniques by using beam restrictive devices, and patient shielding skills. Follows prescribed safety standards in operating all required equipment. Selects length and intensity of radiation exposure by adjusting equipment on an individual basis. Examines radiographic digital images for image quality. Ensures equipment is in proper working order at all times. Maintains x-ray rooms and work areas. Orders and stocks all ultrasound supplies, cleans and maintains ultrasound equipment. Performs all required quality assurance testing to comply with State requirements/regulations Complies with all regulatory regulations, including NorthShore Health Centers Policies and Procedures, and Indiana State Department of Health regulations. Complies with OSHA, universal precautions, and Exposure Control Plan. Maintains patient confidentiality at all times. Processes routine paperwork. Participates in professional development activities and maintains professional affiliations. Prepares all required reports and data pursuant to State requirements. Assists with departmental Quality Assurance reporting. Attends in-services, meetings, and mandatory training as required. Execute verbal and/or written specific assigned tasks requiring similar or lesser skills and abilities some of which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation Licensed Rad Tech in the State of Indiana American Registry of Radiologic Technology (ARRT) certified CPR Certification Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements Associate's degree in Radiography Preferred Education Requirement Bachelor's degree in Radiography Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Job Details Portage, INDescription Summary/Objective The Dental Assistant is responsible for assisting the dentist(s) and dental hygienist(s) in the direct provision of primary care dental services to patients of NorthShore Health Centers. The assistant performs patient intakes, exposes and processes x-rays, and is also responsible for sterilization of instruments, cleaning and preparing operatories, in addition, the Dental Assistant maintains inventory control of dental instruments and supplies. This position requires travel between NSHC Dental sites as needed. Essential Functions Assists patients in resolving minor difficulties, answering their questions and giving directions to patients as authorized by the dentist or dental hygienist. Exposes and processes x-rays and duplicates, when necessary. Ensures all x-ray exposures are suitable for diagnosis. Serves as provider's chair-side assistant, assisting the provider with all dental procedures. Provides supportive care for patients at all times Keeps the operatory neat and clean during procedures and disinfects thoroughly before each patient use. Keeps hand pieces properly maintained. Adheres to the NorthShore Health Centers dental infection control policies, procedures, and protocols, and guidelines. Inventories and maintains dental supplies and equipment Provides purchasing information for ordering supplies and/or equipment in a timely manner. Restocks rooms as necessary. Maintains patient dental records in the dental department in compliance with HIPAA regulations and standards. Prepares for the following day's schedule by ensuring proper equipment, lab cases and materials are present in the proper site. Takes vital signs and review patient health history, updating as necessary. Handles protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPPA). Performs expanded function duties as necessary. Prepares reports and other documentation as required. Attends meetings and training sessions as required, and completes NS Academy requirements. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some of which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation Rad-Tech License in the State of Indiana Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements Associate's degree in Radiography Preferred Education Requirement Bachelor's degree in Radiography Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Job Details Lake Station, INDescription Summary/Objective Practice Manager will cultivate a positive work environment, collaborate with department managers, enforce policies, and ensure operational efficiency. Essential Functions Foster a positive and supportive work environment. Cultivate an open, honest, team-oriented work culture Respond to concerns of patients, providers, and staff patiently and with the goal of helping everyone succeed Works closely with Department Managers to oversee daily work activities. Troubleshooting challenges that arise and delegating to the appropriate manager. Keeping open communication and meeting regularly to address concerns. Daily review of time and attendance ensuring that site has appropriate coverage and reaching out to Regional/Department Manager as issues need addressed Enforcing NorthShore policies regarding professionalism, punctuality, dress code, and culture for all employees with their clinic Ensures exam rooms, workstations, all equipment, and other work areas are organized, clean, and functional Monitors supply inventories to ensure operational levels are maintained Monitors, inspects, and reports incidents as they arise within clinic Works with the compliance department and coordinates all site-specific programs Responsible for monthly and quarterly site inspections and conducts all required drills and inspections Address Safety Zone issues Provide support to other NSHC sites of varying levels as needed *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation High school diploma or equivalent Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements Bachelor's degree in business, or healthcare related studies Preferred Education Requirement Master's degree in business, leadership, or healthcare related studies. Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Job Details Merrillville, INDescription Summary/Objective Under the supervision of the Pharmacist, the Pharmacy Technician helps the Pharmacist provide medication and other health care products to patients. Before accepting the prescription from the patient, the technician verifies all the information on the prescription is present and correct. Technicians perform routine tasks to help prepare the medications, such as entering prescription data into the computer, counting drugs (excluding C-II drugs), and labeling the bottles. The technician also performs administrative duties, such as answering phones, stocking shelves, and operating cash registers and credit/debit card machines. Technicians refer any questions regarding prescriptions, drug information, or health matters to the pharmacist. Essential Functions Ensures all necessary information on the prescription is present: patient first and last name, date of birth, address, and telephone number; un-expired date, drug name, strength or dosage, quantity; and prescribing physician name and signature. Additionally, controlled substances must contain: prescribing physicians DEA number, number of refills and quantity box marked. The patient must show proof of identification and it must be recorded, such as a Driver's License or other acceptable form of I.D. Enter all required data into the computer for new and existing patients. Scan all handwritten prescriptions into the computer after entering all required information, including information needed for a prescription transferred from another pharmacy. Scan the barcode on the label and the drug to verify it is the correct drug before counting or filling the prescription. Count, bottle, and label the medications for each patient. Double count every prescription, even non-controlled substances. Ensure the pharmacist counsels patients regarding any questions, or concerns about medication, etc., whenever a prescription is picked up. If the patient has not had the prescription in the past, the technician will prompt the pharmacist for “new medication counseling”. Use the show and tell process before completing the sale to make sure the patient recognizes the medication in the bottle. Inventory, reordering drugs, stocking shelves, and cleaning duties are shared by all pharmacy staff. Technicians must follow HIPAA guidelines at all times, and are not to release any information about patients, drugs, diseases, or anything confidential to the pharmacy, pharmacist, or any other party that has not been authorized to receive PHI by the patient. Technicians can ONLY release information in connection with a criminal prosecution or proceeding AND to the person to whom the information relates is a party. The Pharmacy will attend NorthShore staff meetings, training meetings, etc., as requested by the Pharmacist/Pharmacy Director. All other duties as assigned by the Pharmacist/Pharmacy Director *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Must be at least 18 years of age Must have reliable transportation Licensed Pharmacy Technician in the State of Indiana CPR Certification Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements High School Diploma or equivalent Preferred Education Requirement Bachelor's degree in Pharmacology Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Job Details Portage, INDescription Summary/Objective Operates radiologic equipment and performs mammography procedures to assist physicians in the diagnosis of disease. Records the outcomes of results and presents the results and patient history to the physician for his or her interpretation. Essential Functions Explains procedures to the patient to reduce anxieties and obtains patient cooperation. Records any relevant medical history. Operates mammographic equipment and adjust it to specific positions and setting based on knowledge of radiographic exposure techniques and protocols. Practices radiation protection techniques by using beam restrictive devices, and patient shielding skills. Follows prescribed safety standards in operating all required equipment. Selects length and intensity of radiation exposure by adjusting equipment on an individual basis. Examines radiographic digital images for image quality. Ensures equipment is in proper working order at all times. Maintain examination rooms and work areas. Orders and stocks all mammography supplies, cleans and maintain mammography equipment. Performs all required technologist QA testing to comply with State requirements/regulations. Complies with all regulatory regulations, including NorthShore Health Centers Policies and Procedures and Indiana State Department of Health regulations. Participates in department specific Quality Assurance programs. Complies with OSHA, universal precautions, and Exposure Control Plan. Maintains patient confidentiality at all times. Processes routine paperwork. Participates in professional development activities and maintains professional affiliations. Prepares all required reports and data pursuant to State requirements. Assists the Radiologist with quality assurance reporting. Attends in-services, meetings, and mandatory trainings as required. Execute verbal and/or written specific assigned tasks requiring similar or lesser skills and abilities some of which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Role Qualifications Degree or certification from an accredited college, university, vocational or technical school for performing diagnostic mammography imaging. Two years' experience in diagnostic imaging is preferred. Current certification with the ARRT. Valid Radiography licensing with the State of Indiana. Current CPR certification. Shows respect and sensitivity for cultural differences, promotes a harassment-free work environment, and is capable of relating to people of diverse age, ethnic, racial, cultural, and socioeconomic backgrounds. Completes all certification processes and required Continuing Education in a timely manner. Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements Associate's degree in Radiography Preferred Education Requirement Bachelor's degree in Radiography Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Physical Requirements While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts. Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Job Details Portage, INDescription Objective The Clinical Staff Lead assists NorthShore clinical staff and is responsible for assessing, planning, and supervising under the direction and guidance of the Regional Clinical Services Manager. The Clinical Staff Lead is an expert in their role and practices according to NorthShore polices. Essential Functions Provides coverage and support to clinical staff, as needed Assists with training of newly hired staff Facilitates quality control activities Completes other tasks, as assigned by Regional Clinical Services Manager Serves as the health center's VFC liaison and point person Monitors and ensures staff is following policies and procedures under the supervision of the Regional Clinical Services Manager Supports management with compliances of HRSA and OSHA regulations Maintains health center clinical inventory and replenishes as needed Monitors daily work assignments, including staff lunches and break times, as directed by the Regional Clinical Services Manager Assists with facilitating daily huddles in the absence of management, or as directed. Performs all duties within your scope of practice Serve as an EHR superuser and assists staff when applicable Supervise staff in the absence or by the direction of the Regional Clinical Services Manager by providing leadership and direction to all clinical staff Provide clear and constructive performance feedback to staff and share feedback with Regional Clinical Services Manager Supports the Regional Clinical Services Manager with the introduction and monitoring of new processes and procedures for the department, when necessary. Maintains HIPAA standards and confidentiality of protected health information. *These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion. Competencies Planning and strategic foresight Responsible Decision Making and Problem Solving Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Qualifications Required Role Qualifications Minimum required education per state of Indiana/HRSA Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing Preferred Role Qualifications Two years of experience working within a healthcare setting. Bilingual preferred Required experience (if any) Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software Phlebotomy Physical, Visual, and Audible Requirements Physical Requirements Activity Occasionally (1 -33%) Frequently (34-66%) Continuously (67-100%) Sitting X Walking X Standing X Bending X Squatting/ Crouching X Climbing X Kneeling X Twisting/Turning X Hand dexterity/Fine Motor Manipulation X Lifting 0 - 50lbs X Lifting 50+lbs X Carrying 0 - 50lbs X Carrying 50+lbs X Pushing 0 - 300lbs X Visual & Audible Requirements - Employee mark an “x” for “YES” or “NO” Activity Yes No Can see without corrective eyewear Can differentiate colors/see color differences clearly Can hear without hearing assistance I acknowledge that I may be exposed to infectious and contagious diseases. I acknowledge that I may be in contact with patients under a wide variety of circumstances. I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures. I acknowledge that I may occasionally be subject to irregular working hours. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary. *Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.

Job Details Portage, INDescription Details Summary/Objective The Patient Access Representative Position at NorthShore Health Centers requires excellent customer service skills. The job duties of Patient Access Representative are to schedule appointments for patients who call in by telephone, making sure they utilize appropriate scheduling guidelines in accordance with the purpose for the appointment. Essential Functions Answers incoming calls in a courteous and professional manner, addresses the nature of the call, and if the call is for a reason other than scheduling an appointment, directs to appropriate department to ensure good customer satisfaction. If caller wishes to schedule an appointment, asks appropriate questions to determine nature of appointment, provider requested, etc., and utilizing EHR scheduling template guidelines, schedules the patient appointment accordingly. Follows HIPAA policies and practices at all times when handling incoming calls to protect patient confidentiality. When scheduling an appointment, always enters/updates patient information in NextGen practice management software. Explains to caller about financial information they must bring with them to their appointment to qualify for: Sliding Fee, Commercial Insurance Visit, or Medicaid enrollment; to ensure patient receives healthcare services that are affordable. Makes sure that all patient questions have been addressed satisfactorily before disengaging call. Educates patients on all services that are provided at NorthShore. Attends meetings and training sessions as required. Maintains a working knowledge of department policies and procedures. Handle reschedules of patient appointments as directed by Patient Access Supervisor or Director of Patient Services. Check and review all provider schedules and report any errors found. Contact patient to schedule appointment as follow up to Patient Portal Messages. Confirm patient appointments as instructed Manage in house referrals as directed. Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, some which are continuing while others are occasional in nature. *These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Competencies Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel outside of Northshore locations will be rare for this position. Role Qualifications Must be at least 18 years of age Must have reliable transportation High school diploma or equivalent Preferred Experience Requirements Two years of experience working within a healthcare setting. Minimum Education Requirements High school diploma or equivalent Preferred Education Requirement Associate's degree in business, or healthcare related studies Required Skills Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency Proficient with Microsoft Office Suite or related software

Job Details Portage, INDescription Details The Clinical Training Specialist is responsible for overseeing and delivering comprehensive clinical education for Registered Nurses, Medical Assistants, and other clinical support staff across NorthShore Health Centers. This role ensures that high-quality, consistent patient care is supported through effective training and competency development. The specialist partners closely with the clinical operations and quality team to plan, implement, help create, and align training initiatives with the health systems alignment in mind. They collaborate with a diverse network of stakeholders to assess needs, design curriculum, and support staff development across all sites. Educational programming facilitated by this role includes competencies and skills training, emergency preparedness, and continuing education for Certified Medical Assistants, along with additional training as new needs and opportunities arise. Design, carry out, and assess educational programs and practices to provide high-quality, cost-effective clinical training for employees, continually seeking ways to improve and innovate training approaches. Organize, schedule, and lead education related to new employee orientation, annual education, professional development, and other areas as needed, ensuring a smooth and supportive learning experience. Address emerging needs, including urgent issues, by collaborating with leadership, thinking creatively, and developing responsive programming when necessary. Create and maintain a centralized, easy-to-navigate system for managing staff education records to support compliance and efficiency. Provide expert knowledge on staff education principles and practices, including healthcare education, adult learning strategies, and professional practice standards. Develop best-practice education using evidence from literature, national benchmarks, professional organizations, and other credible resources, incorporating new methods when appropriate. Train staff and manage the Vaccines for Children program throughout NorthShore and maintain state compliance needs Develop and implement quality improvement activities related to educational programming, using data to guide decisions and measure impact. Participate in clinical work assignments, as needed, to maintain competency, understand workflow, and anticipate education needs from the front-line perspective. Participate in organizational policy and protocol development, supporting consistency across ambulatory settings and proactively identifying related training needs. Create and deliver clear, concise, executive-level documents and presentations that support decision-making. Identify and evaluate opportunities to create efficiencies across NorthShore Health Centers, recommending improvements that enhance training outcomes and operational flow Regularly request, value, and integrate feedback from stakeholders to continuously strengthen programs and practices. Participate as a member of various standing committees and workgroups related to the role, contributing insights and innovative ideas. *These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion. Strategic Planning and Foresight Clinical Knowledge and Technical Competency Responsible Decision Making Adult Learning and Instructional Design Communication and Presentation Skills Collaboration and Relationship Building Professionalism and Accountability Innovation and Continuous Improvement Adaptability and Resilience Leadership, Teamwork, and Conflict Resolution Work is primarily performed in an office setting, with frequent in-person and telephone interaction with patients, physicians, and other healthcare staff. The role may involve periods of stress, and regular interruptions and ongoing collaboration with others should be expected. Travel within Northshore locations will be occasional for this position. Travel outside of Northshore locations will be rare for this position. Qualifications Required Role Qualifications High School Diploma, Transcripts, or equivalent education based on credentialing Medical Assistant (MA), Licensed Practical Nurse (LPN), Registered Nurse (RN) Basic Life Support (BLS) certified within 2 weeks of hire Minimum of two years of clinical experience in a healthcare setting. Preferred Role Qualifications Two or more years of experience in clinical education, staff training, or instructional roles, particularly with adult learners. Experience in an ambulatory or community health setting, preferably within an FQHC or similar environment. Familiarity with quality improvement methods, such as PDSA cycles, root-cause analysis, or performance metrics. Experience developing training materials, e-learning modules, or competency assessments. Knowledge of state and federal compliance requirements, including Vaccines for Children (VFC), HRSA, and clinical certification standards. Required Skills Strong analytical, critical-thinking, and problem-solving skills. Excellent interpersonal, communication, and customer service skills. Ability to manage multiple priorities, work independently, and adapt to changing needs. Commitment to maintaining confidentiality, professionalism, and high ethical standards. Ability to interpret and apply relevant laws, regulations, and organizational policies. Strong organizational and planning abilities with effective time management. Demonstrated emotional intelligence, professionalism, and composure under pressure. High attention to detail and accuracy. Receptive to feedback and committed to continuous improvement. Ethical judgment and responsible decision-making. Proficient with Microsoft Office Suite or related software Physical, Visual, and Audible Requirements Physical Requirements Activity Occasionally (1 -33%) Frequently (34-66%) Continuously (67-100%) Sitting X Walking X Standing X Bending X Squatting/Crouching X Climbing X Kneeling X Twisting/Turning X Hand dexterity/Fine Motor Manipulation X Lifting 0 - 50lbs X Lifting 50+lbs X Carrying 0 - 50lbs X Carrying 50+lbs X Pushing 0 - 300lbs X Visual & Audible Requirements - Employee mark an “x” for “YES” or “NO” Activity Yes No Can see without corrective eyewear Can differentiate colors/see color differences clearly Can hear without hearing assistance I acknowledge that I may be exposed to infectious and contagious diseases. I acknowledge that I may be in contact with patients under a wide variety of circumstances. I acknowledge that I am able to handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures. I acknowledge that I may occasionally subject to irregular working hours. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary. *Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the job.

Job DescriptionSalary: Are you passionate about delivering care with kindness, accuracy, and respect? Our patient-centered urgent care is seeking a Medical Assistant who embodies compassion and professionalism while providing seamless support to both patients and providers. About Us We believe urgent care should feel supportive, reassuring, and rooted in genuine concern for every individual who walks through the door. Out team is dedicated to showing customer love through attentive service, sincere communication, and a calm compassionate approach. What We're Looking For The ideal candidate will be: Team and service oriented, with a heart for collaboration and patient care Agreeable and sincere, putting patients and families at ease with warmth and professionalism Methodical and accurate, ensuring efficiency and precision in clinical tasks Patient and calm, even in fast-paced or stressful situations Thorough and self-disciplined, consistently following best practices and maintaining high standards of care Responsibilities Greet patients with kindness and professionalism, ensuring a welcoming experience Accurately record patient histories, vitals, and information in the EMR system Assist providers in examinations, procedures, and treatments Perform tasks such as injections, specimen collection, and EKGs with care and precision Maintain a clean, organized, and safe clinical environment Support smooth clinic flow with attention to detail and efficiency Qualifications Strong communication and organizational skills Demonstrated ability to remain calm and professional under pressure Commitment to patient-centered service and teamwork Why Join Us? At Mercy Urgent Care, you'll be part of a supportive environment that values kindness, thoroughness, and teamwork. We encourage professional growth and provide opportunities to make a meaningful difference in the lives of patients every day.