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Site administrator skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Anna Frank,

Eileen Cyr Ed.D.

Below we've compiled a list of the most critical site administrator skills. We ranked the top skills for site administrators based on the percentage of resumes they appeared on. For example, 13.8% of site administrator resumes contained customer service as a skill. Continue reading to find out what skills a site administrator needs to be successful in the workplace.

15 site administrator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how site administrators use customer service:

Provide quality and timely customer service to various audiences associated with correctional facilities, and personnel and partners.
Coordinate necessary support services to effectively provide quality customer service.

2. Patients

Here's how site administrators use patients:

Collaborate with doctors, nurses, and staff to develop best care and practices for patients.
Provided on-site troubleshooting and problem resolution for staff, patients and visitors at this 500-bed facility.

3. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how site administrators use windows:

Provided operational support for mixed mode Windows domain.
Help Desk support for Windows users (XP, Vista, 7) utilizing an in house developed ticketing system.

4. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how site administrators use payroll:

Reviewed and approved financial and administrative documents including payroll documents.
Work closely with Human Resources and service Director to ensure proper training; hiring, payroll and service goals are met.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how site administrators use data entry:

Developed PRIDE (Process Reporting Information and Data Entry) training and delivered PRIDE training to all levels of personnel.
Supervised 5 staff members in data entry input, administered access to staff members according to their level of service.

6. PowerPoint

Here's how site administrators use powerpoint:

Assembled PowerPoint briefings to provide intelligence data for military leadership.
Created PowerPoint Presentations for Department Training/Meetings

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7. Video Conferencing

Here's how site administrators use video conferencing:

Arranged and coordinated technical support for meetings and events, including video conferencing and traditional audio/visual needs.
Layer 3 switching, routers, firewalls & video conferencing, back-ups, and data replication experience.

8. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how site administrators use troubleshoot:

Evaluated and troubleshoot problems and facilitated their resolutions.
Work with the Enterprise SCCM Administrator to test, evaluate, troubleshoot, and upgrade software packages for distribution enterprise wide.

9. SharePoint

Here's how site administrators use sharepoint:

Developed Custom Feature to add extra functionality on context menu of SharePoint document library items.
Provided positive customer relations daily to customers dealing with SharePoint.

10. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how site administrators use technical support:

Performed a variety of roles autonomously from editing product content to providing technical support.
Provided 24/7 on call technical support and troubleshot issues with WAN/LAN, TCP/IP, hardware, software, and phone systems.

11. OSHA

Here's how site administrators use osha:

Acted as a company representative for all facility and operations review for regulatory inspections such as fire, safety and OSHA.
Reviewed and completed EDD and OSHA reports.

12. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how site administrators use human resources:

Maintained complete confidentiality of all Human Resources, financial and project related matters.
Supported Management and Human Resources.

13. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how site administrators use professional development:

Coordinated Professional Development meetings around classroom techniques and instructional strategies to improve classroom success.
Provided professional development seminars to craft faculty and provided feedback on classroom instruction.

14. SCCM

Here's how site administrators use sccm:

Helped the On-Site Desktop Team with the Software Distribution using SCCM 2012.
Implemented all applicable security and application patches and required configuration changes to the SCCM infrastructure.

15. Travel Arrangements

Here's how site administrators use travel arrangements:

Managed team and individual calendar management; made travel arrangements; provided necessary travel documents and prepared detailed itineraries.
Coordinated travel arrangements, hotels and rental vehicles, developed employee itineraries.

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What skills help Site Administrators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on site administrator resumes?

Dr. Anna Frank

Exercise Science, DePaul University

First, a degree from a highly respected university. Our graduates have been highly sought after. Experience working with a variety of individuals in a variety of settings is significant. Future professionals must then be committed to social justice, how are explicit in supporting the health and recreational needs of ALL individuals, not just those who can purchase a Peloton.

What site administrator skills would you recommend for someone trying to advance their career?

Eileen Cyr Ed.D.

Professor, Springfield College

The pandemic, the polarization of the election, and the Black Lives Matter movement have reinforced today's educators' need to understand how to create a safe learning environment and build a school community. I would encourage students in a gap year to educate themselves on Social Emotional Learning (SEL) and Family and Community Engagement (FACE). This can be accomplished via independent research, participation in MOOCs, and service projects.

What type of skills will young site administrators need?

Dr. Julie Szendrey

Professor of Business, Walsh University

Hard skills: Those graduates skilled in digital marketing and analytics will have an advantage in the workforce. Using analytics tools such as Google Analytics, Tableau, and marketing automation will be a differentiator. And of course, being savvy in Excel is a big plus.

Soft skills: Emotional Intelligence (EQ), or the ability to manage your own emotions and the emotions of others, is essential. It's good to know how your role fits into the function of the overall organization.
Additionally, handling and navigating ambiguity is beneficial - knowing how to figure things out and when to ask questions.

Do you want to know more?

List of site administrator skills to add to your resume

The most important skills for a site administrator resume and required skills for a site administrator to have include:

Customer Service
Patients
Windows
Payroll
Data Entry
PowerPoint
Video Conferencing
Troubleshoot
SharePoint
Technical Support
OSHA
Human Resources
Professional Development
SCCM
Travel Arrangements
Switches
Purchase Orders

VPN
Site Operations
Administrative Functions
Office Equipment
Remote Sites
Odjfs
WAN
Disciplinary Actions
Medicare
Service Delivery
Desktop
CSS
Expense Reports
HTML
User Accounts
SQL Server
IP

Administrative Tasks
School Administration
Office Management
Infopath
Direct Reports
Staff Training
Lotus Notes
DOD
Nuclear Power
Background Checks
Office Operations
JCAHO
CMS
VoIP
Community Resources

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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