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Become A Site Leader

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Working As A Site Leader

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Site Leader Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Site Leader

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Site Leader jobs

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Site Leader Career Paths

Site Leader
Site Supervisor Project Manager General Manager
Area Manager
7 Yearsyrs
Operations Director President Of Operations
Chief Operating Officer
11 Yearsyrs
Mentor Case Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Senior Project Manager Senior Product Manager Senior Manager
Director Of Information
10 Yearsyrs
Case Manager Adjunct Instructor Information Technology Manager
Director Of Information Technology Services
12 Yearsyrs
Senior Project Manager Program Director General Manager
District Manager
7 Yearsyrs
Case Manager Support Specialist Systems Engineer
Engineering Manager
10 Yearsyrs
Site Manager Project Manager Program Manager
General Manager
7 Yearsyrs
Site Director Program Director Senior Consultant
Information Technology Director
10 Yearsyrs
Shift Leader Technician Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Project Leader Business Analyst Product Manager
Marketing Manager
6 Yearsyrs
Project Leader Program Manager General Manager
Operations Director
9 Yearsyrs
Mentor Instructor
Operations Manager
7 Yearsyrs
Operations Director Senior Project Manager
President Of Operations
11 Yearsyrs
Shift Leader General Manager Account Manager
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Site Supervisor Operations Manager
Purchasing Manager
9 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Site Manager Construction Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Site Director General Manager Senior Manager
Vice President Of Information Technology
12 Yearsyrs
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Site Leader Demographics

Gender

Male

64.7%

Female

33.5%

Unknown

1.8%
Ethnicity

White

78.4%

Hispanic or Latino

11.7%

Asian

7.6%

Unknown

1.6%

Black or African American

0.6%
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Languages Spoken

Spanish

45.6%

French

7.8%

Chinese

5.5%

Mandarin

5.1%

Russian

3.7%

Portuguese

3.7%

German

3.7%

Carrier

3.2%

Arabic

3.2%

Italian

2.8%

Japanese

2.8%

Korean

2.3%

Hindi

1.8%

Hebrew

1.8%

Vietnamese

1.4%

Cantonese

1.4%

Tagalog

1.4%

Gujarati

0.9%

Cebuano

0.9%

Filipino

0.9%
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Site Leader Education

Schools

University of Phoenix

22.9%

Community College of the Air Force

6.0%

Michigan State University

5.2%

University of Missouri - Columbia

4.7%

Liberty University

4.7%

Villanova University

4.5%

University of Maryland - University College

4.5%

Webster University

4.5%

Strayer University

4.5%

Ohio State University

4.2%

Central Michigan University

4.0%

Northeastern University

4.0%

University of Florida

3.7%

Central Texas College

3.7%

Pennsylvania State University

3.5%

University of South Florida

3.2%

Ashford University

3.0%

Troy University

3.0%

Florida State University

3.0%

American InterContinental University

3.0%
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Majors

Business

29.3%

Criminal Justice

5.9%

Management

5.8%

Psychology

5.7%

Computer Science

4.3%

Computer Information Systems

4.3%

Electrical Engineering

4.2%

Information Technology

4.0%

Finance

3.8%

Mechanical Engineering

3.7%

Communication

3.5%

Education

3.5%

General Studies

3.1%

Project Management

3.1%

Liberal Arts

2.8%

Human Resources Management

2.7%

Political Science

2.7%

Accounting

2.7%

Biology

2.5%

Kinesiology

2.4%
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Degrees

Bachelors

43.3%

Masters

20.3%

Other

20.0%

Associate

10.1%

Certificate

3.5%

Doctorate

1.6%

Diploma

0.9%

License

0.2%
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Part Time
Internship
Temporary

Real Site Leader Salaries

Job Title Company Location Start Date Salary
Operation Site Leader Affirm, Inc. Sioux Falls, SD Nov 08, 2016 $151,819
Site Leader Amazon.Com.KYDC LLC Grapevine, TX Nov 14, 2016 $130,000 -
$150,000
Well Site Leader BP America Inc. Houston, TX Dec 01, 2011 $124,856
IT Site Leader II Axygen, Inc. Union City, CA Jan 24, 2011 $113,190
Well Site Leader BP America Inc. Houston, TX Dec 01, 2011 $109,494
Director, Operations & Site Leader ITT Corporation Cleveland, OH May 21, 2010 $105,000
Teoa Site Leader TYCO Electronics Corporation Greensboro, NC Jul 14, 2016 $102,754
Health, Safety, Environmental & Quality (Hse&Amp;Q) Site Leader Arkema, Inc. Alsip, IL Jun 14, 2016 $101,000
Opex Site Leader Pall Corporation DeLand, FL Apr 13, 2016 $100,000
Opex Site Leader Pall Corporation DeLand, FL Jul 07, 2014 $100,000
HOS Site Lead/Manufacturing Engineer 3 Honeywell International Inc. Lake Success, NY Jan 10, 2016 $94,087
HOS Site Lead/Manufacturing Engineer 3 Honeywell International Inc. Lake Success, NY Oct 01, 2015 $94,087
EDC Glig Site Leader Cummins Inc. Walton, KY Feb 09, 2015 $91,600 -
$112,800
HOS Site Lead Honeywell Safety Products USA, Inc. Rock Island, IL Jul 14, 2016 $85,925
On-Site Leader Infotech Enterprises Electronic Design Services, I Cranberry, PA Dec 20, 2010 $83,283
On-Site Leader Infotech Enterprises America, Inc. Cranberry, PA Dec 20, 2010 $83,283
Support Site Lead IBM India Private Limited Sunnyvale, CA Jun 12, 2015 $83,101 -
$98,155
World Class Manufacturing Site Leader CNH America LLC Burlington, IA Oct 23, 2013 $82,992
Operating Discipline Management System Site Leader Rohm and Haas Company, A Subsidiary of The Dow Che Deer Park, TX Nov 07, 2009 $79,622
Site Operations Leader Falcon Aerospace, Inc. Fountain Valley, CA Sep 21, 2015 $78,395
HOS Site Lead/Manufacturing Engineer 3 Honeywell International Inc. Rock Island, IL Jun 26, 2015 $78,000
HOS Site Lead Honeywell International Inc. Rock Island, IL Oct 31, 2016 $77,642
HOS Site Lead Honeywell Safety Products USA, Inc. Rock Island, IL Oct 31, 2016 $77,642
HOS Site Lead/Manufacturing Engineer 3 Honeywell International Inc. Rock Island, IL Jun 26, 2015 $77,642
On Site Lead IBM India Private Limited Chicago, IL Aug 05, 2013 $76,303
Oracle Hyperion Applications On-Site Lead IBM India Private Ltd Chicago, IL May 07, 2014 $69,098 -
$70,658
Oracle Hyperion Applications On-Site Lead IBM India Private Limited Chicago, IL Jul 17, 2013 $69,098 -
$70,494

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Top Skills for A Site Leader

MilitaryPersonnelSafetyMeetingsProceduresFacilityHardwareLogisticsSuperviseUnitsCustomerServiceProjectManagementAccountabilityWindowsAssetEmergencyTechnicalSupportTroubleshootOshaSurveillanceDODDailyOperations

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Top Site Leader Skills

  1. Military Personnel
  2. Safety Meetings
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Supported Military personnel from Operational Detachment Alpha and Psychological Operation Units.
  • Trained new workers; conducted safety meetings; supervised construction; performed related administrative duties; advised superintendent.
  • Determine and implement effective procedures to improve facility metrics including delivery, quality and inventory control.
  • Assist ranges with facility maintenance such as painting signs, mowing grass, weed eating, cutting tree limbs, etc.
  • Conducted system backups, hardware/software installations, and upgrades; define specifications for testing and debugging activities.

Top Site Leader Employers

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