Research Summary. Below we've compiled a list of the most important skills for a site leader. We ranked the top skills based on the percentage of site leader resumes they appeared on. For example, 10.8% of site leader resumes contained customer service as a skill. Let's find out what skills a site leader actually needs in order to be successful in the workplace.

  • The most common hard skill for a site leader is customer service. 10.8% site leaders have this skill on their resume.
  • The second most common hard skill for a site leader is project management appearing on 8.3% of resumes. The third most common is logistics on 7.0% of resumes.
  • Three common soft skills for a site leader are flexibility, physical strength and communication skills.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Below we've compiled a list of the most important skills for a site leader. We ranked the top skills based on the percentage of site leader resumes they appeared on. For example, 10.8% of site leader resumes contained customer service as a skill. Let's find out what skills a site leader actually needs in order to be successful in the workplace.

15 Essential Site Leader Skills For Your Resume And Career

1. Customer Service

Here's how customer service is used on site leader resumes:
  • Led executive team in the development and implementation of a customer service strategic plan aligned with corporate strategy and operating goals.
  • Supervised personnel, providing training and direction and fostered cohesive, team-based cooperative approach to business operations and customer service.
  • Attended various continuing education and manufacturer equipment classes, Six Sigma, Customer Service and Diversity.
  • Provide quality customer services Coordinating academic, events and sports programs for participants.
  • Manage center operations, ensuring customer service and support initiatives are enforced.

2. Project Management

Here's how project management is used on site leader resumes:
  • Interfaced with all levels of management and collaborated across boundaries in terms of communication and project management.
  • Lead site initiatives for streamlining and reducing costs and waste in cross-functional project management capacity.
  • Reviewed project requirements, design documents and provided test effort estimates to project management.
  • Utilized project management principles and methodologies, workforce planning and resource management.
  • Drive process improvement initiatives utilizing project management techniques and process improvement methodologies

3. Logistics

Here's how logistics is used on site leader resumes:
  • Provided safety, security, configuration management, logistics, and site mission operations indoctrination training to all new site personnel.
  • Managed logistics requirements for assigned installations to include facility access, classroom materials, office supplies/equipment and computers.
  • Directed and guided a team of logistical supervisors in managing and controlling logistics activities for various departments.
  • Provided administrative and managerial support to direct management/ project managers/ project coordinators and logistics director.
  • Assisted in developing recommendations for Marine Corps Logistics Command Reset strategic and operational planning.

And if you’re looking for a job, here are the five top employers hiring now:

  1. General Electric Jobs (35)
  2. Quest Diagnostics Jobs (40)
  3. SAIC Jobs (81)
  4. ManTech Jobs (53)
  5. Northrop Grumman Jobs (40)

4. Patients

Here's how patients is used on site leader resumes:
  • Maintained a reputation for professionalism with commendations for outstanding job performances and skills in patients relations, communication and writing proposals.
  • Verified patients demographics including personal data, medical history and insurance coverage.
  • Calculated and administered medications and immunizations to patients as ordered.
  • Received reports from other facilities, reviewed and verified data for changes and corrections as appropriate for patients medical records.
  • Checked in patients, collect personal, medical, and insurance information to enter in practice management system for billing.

5. Continuous Improvement

Here's how continuous improvement is used on site leader resumes:
  • Trained organization in Lean Enterprise for facilitation of continuous improvement activities.
  • Supported Continuous Improvement Manager by developing charting and trending training.
  • Analyze site-specific procedures for adequacy, compliance and continuous improvement.
  • Evaluated and administered the resident Construction CCMS contract to ensure contract compliance and continuous improvement of procedures and processes.
  • Drafted and successfully presented proposals to fund continuous improvement (six-sigma) projects to GE Aviation leadership.

6. CPR

Here's how cpr is used on site leader resumes:
  • Certificated in CPR, First Aid, AED and Child Abuse Prevention training with experience with diverse populations are required.
  • Conduct classes and certify employees in CPR, AED and First Aid through the American Red Cross.
  • Red Cross CPR trained, Bilingual, previous experience as a Painter, Security Officer.
  • Trained with CPR and First aid in case of accidents or emergency situations.
  • Conducted American Red Cross CPR, AED and First Aid classes.

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7. PowerPoint

Here's how powerpoint is used on site leader resumes:
  • Lead and trained a team of staff through various form of communications such as email, PowerPoint, and internet videos.
  • Used various equipment and software, such as Word, Excel, PowerPoint and Access to perform basic office operation functions.
  • Prepared reports, PowerPoint presentations and spreadsheets for weekly meetings with her Chain of Command.
  • Attended weekly meetings / maintained PowerPoint slides for 405th ECES Squadron Commander.
  • Answered emails, used PowerPoint and Excel on a daily basis.

8. Technical Support

Here's how technical support is used on site leader resumes:
  • Provide technical support and direction to Field Service Representatives on quality and function of electronic counter measures equipment.
  • Provided technical support to Implementation Core Team for Manufacturing methods.
  • Provided localized technical support for users unfamiliar with Windows XP.
  • Provided technical support after project has completed.
  • Coordinate support schedules, and ensure the availability of technical support personnel is aligned with the customer's network transition matrix.


Here's how osha is used on site leader resumes:
  • Monitored/maintained and delivered OSHA related training to personnel.
  • Managed 15 students (record attendance, evaluated work ethics, addressed and enforce OSHA Site and Safety Rules) on-site.
  • Developed and implemented site-specific Environmental Health & Safety (EHS) programs and processes exceeding OSHA's VPP Program requirements.
  • Performed data analysis and provided recommendations to achieve compliance with all GE, OSHA, DOT and EPA regulations.
  • Directed tutorials on: read architectural plans, operating tools, OSHA, and proper installation of components on-site.

Site Leader Jobs

10. Site Operations

Here's how site operations is used on site leader resumes:
  • Communicated and submitted logistic reports to headquarters necessary for overall site operations and plans.
  • Communicate with engineers and superintendents to inform them of well site operations and any trouble time that may have occurred.
  • Provide leadership of Cambridge site operations with accountability for project-based assignments, including SEP11 Upgrade and Windows XP.
  • Directed and managed daily on-site operations in transforming NYC public school and community center interiors with paint.
  • Manage budgets, record keeping, supervision, planning and liability of site operations.

11. DOD

Here's how dod is used on site leader resumes:
  • Excelled at presenting and discussing various topics to both technical and non-technical individuals including high-ranking DoD Military and Civilian personnel.
  • Maintained and managed Active Directory for Server 2008 R2 and Server 2012 in a DoD environment across 12 separate networked servers.
  • Maintained COOP plans in accordance with Department of Defense (DoD) and Federal Emergency Management Agency (FEMA) policies.
  • Provided network, server, desktop, user, and application supports for the military, government, DoD and NOC.
  • Coordinated and managed passenger movement of DOD civilians, contractors, and military personnel within the Southwest-Asia area of operation.

12. Data Entry

Here's how data entry is used on site leader resumes:
  • Developed method to balance analytic responsibilities with data entry production through performance metrics data collection and analysis.
  • Process membership registrations and renewals and data entry.
  • Perform departmental related clerical duties such as data entry, inventory, stock supplies, and answer phones when needed.
  • Organized and scheduled special events; did basic office duties such as data entry, reports, and filing.
  • Record job data in logs and other forms as appropriate; perform data entry, maintain inventory supplies.

13. Professional Development

Here's how professional development is used on site leader resumes:
  • Created and refined professional development for teachers to use newly adopted computer systems as well as in everyday classroom technology assistance.
  • Organized on-site professional development and mentoring to facilitate quality instruction and the increase of staff confidence and competence.
  • Evaluated and mentored 20 employees and provided constructive advice which enhanced work performance and professional development.
  • Ensured site team members receive timely and effective performance reviews to drive professional development.
  • Oversee administrative responsibilities of program, including parent communication and professional development for staff.

14. HR

Here's how hr is used on site leader resumes:
  • Monitored user compliance to company's Standards of Use Policy, working closely with HR, Governance, and Compliance departments.
  • Provide mentoring, HR and company policy interpretation, motivation and support to achieve employee goals and 100% satisfaction.
  • Responded to HR questions for employees, handled payroll issues, maintained documentation for employee questions and concerns.
  • Supervised all personnel within the company at this FOB with R&R, HR and morale issues.
  • Build effective relationships with business and HR Business Partners to ensure alignment of the recruitment process with business needs

15. Customer Satisfaction

Here's how customer satisfaction is used on site leader resumes:
  • Created and followed procedures to guarantee immediate response to emergency situations involving service restoration; improved customer satisfaction through increased accuracy.
  • Maintained effective communication link between myself and the field service representatives to ensure primary goal of customer satisfaction.
  • Provided consulting services to customers resulting in new labor opportunities as well as exceptional customer satisfaction.
  • Tasked with providing excellent customer satisfaction that meets or exceeds their expectations.
  • Maintained customer satisfaction through constant oversight of employee morale and performance.
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The eight most common skills based on Site Leader resumes in 2023.

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Site Leader Skills

List Of Skills To Add To Your Site Leader Resume

According to recent trends, the most relevant site leader Resume Keywords for your resume are:

  • Customer Service
  • Project Management
  • Logistics
  • Patients
  • Continuous Improvement
  • CPR
  • PowerPoint
  • Technical Support
  • OSHA
  • Site Operations
  • DOD
  • Data Entry
  • Professional Development
  • HR
  • Customer Satisfaction
  • Work Ethic
  • SLA
  • PC
  • Sigma
  • Direct Reports
  • Management System
  • Troubleshoot
  • Lean Manufacturing
  • Status Reports
  • Corrective Action
  • EHS
  • ISO
  • RF
  • Process Improvement
  • Punctuality
  • Desktop Support
  • QA
  • HVAC
  • SharePoint
  • Conus
  • Preventive Maintenance
  • R
  • Lead Management
  • Cost Savings
  • Kaizen
  • Fall Protection
  • FDA
  • Honeywell
  • OEM
  • IP
  • KPI
  • Inventory Control

Real Examples Of Site Leader Resumes That Use These Skills

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Online Courses For Site Leaders

One of the best ways to acquire the skills needed to be a site leader is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since site leaders benefit from having skills like customer service, project management, and logistics, we found courses that will help you improve these skills.

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1. IT Support Technical Skills Bootcamp


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[PowerShell] Simplified practical knowledge for automation & management of [Active Directory] using Windows PowerShell...

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3. SharePoint 365 Fundamentals of Site Management- Intermediate


Understand Sites, navigation, libraries, searching, views, permissions, and organization of Microsoft 365 Sites...

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4. Constructing a Website With Google Sites


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5. OSHA Safety Pro: Trenching Excavation & Soil Mechanics


A quick yet detailed certification in OSHA safety with a focus on Trenching, Excavation, & Soil Mechanics...

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6. OSHA Safety Training: Conducting Safety Meetings


A Brief Safety Management Course for Current and Aspiring Safety Professionals...

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7. Operational Risks Management ORM


Operational Risks Management ORM Case Studies for Risk Management, Compliance, Audit, IS Security, Banking Professionals...

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8. Fundamentals of Logistics, Supply Chain & Customer Service


Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

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9. OSHA Safety Training: Heat Stress Management


A Workplace Safety Management Course for Current and Future Safety Professionals...

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10. Customer Service & Support For Customer Service Executives


Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

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11. SharePoint 2013: Site Manager


Students will learn the knowledge and skills needed to implement, manage and support a SharePoint environment...

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12. Customer Service, Customer Support, And Customer Experience


Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

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13. Supply Chain Management A-Z: Operations & Logistics Basics


Supply Chain Management Basics: An MBA style course to boost your career as a business operations & logistics manager...

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14. OSHA Safety Pro: Personal Protective Equipment


Impress management or get that job with you your ability to display life and dollar saving work place safety practices...

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15. Azure - Active Directory


Learn Azure as it pertains to Active Directory...

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16. Microsoft 365 SharePoint Site Owner


Teaching students an overview of SharePoint Site Owner roles and responsibilities...

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17. OSHA Workplace Safety (General Industry 6 Hr Class)


Learn the requirements and standards associated with OSHA and workplace safety. Safety best practices for the workplace...

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18. Site Planning Online

edX (Global)

Cities are built site by site. Site planning has been taught in urban planning, landscape architecture and architecture programs for over a century and continues to be a foundation course for those who aspire to plan the built environment. It is a required subject on licensing and certification programs for each of these disciplines. Mastering the art of site planning requires substantive knowledge, well-honed design skills, and familiarity with examples and prototypes of site organization...

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19. AI for Leaders

edX (Global)

Research from the World Economic Forum (WEF) and Mckinsey shows that AI will increasingly disrupt what we do, who does it and how all work is done – e.g. humans versus machines. On the positive side, AI is expected to add significant growth and value to the world’s economy for the companies and countries that get it. As such, it is more important than ever that all leaders, managers, executives and board members develop their AI skills to compete and prosper in the AI world. However, most...

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20. Hardware and Operating Systems

edX (Global)

If you’re ready to enter the world of Information Technology (IT), you need job-ready skills. Understanding the fundamentals of computer hardware and operating systems is critical to any technology related job role like Technical Support or Software Development. This course introduces you to the brain of a computer—its operating system software, where you’ll become familiar with the fundamentals of the Microsoft Windows operating system. You’ll gain skills to describe internal key hardware...

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