Top Site Leasing Agent Skills

Below we've compiled a list of the most important skills for a Site Leasing Agent. We ranked the top skills based on the percentage of Site Leasing Agent resumes they appeared on. For example, 18.8% of Site Leasing Agent resumes contained Prospective Tenants as a skill. Let's find out what skills a Site Leasing Agent actually needs in order to be successful in the workplace.

The six most common skills found on Site Leasing Agent resumes in 2020. Read below to see the full list.

1. Prospective Tenants

high Demand
Here's how Prospective Tenants is used in Site Leasing Agent jobs:
  • Set appointments for prospective tenants to go out and meet with property staff and to view the community.
  • Answered phone calls, greeted walk-in prospective tenants and coordinated work order process.
  • Show, tour and lease apartments to prospective tenants.
  • Interviewed prospective tenants and recorded information, contacted credit bureau to obtain credit reports on prospective tenants.
  • Established continuous relationships with prospective tenants of the properties to encourage repeated business and word-of-mouth recommendations.
  • Interviewed prospective tenants, toured properties, executed move-in procedures, and participated in events promoting facility to prospective tenants.

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2. Customer Service

high Demand
Here's how Customer Service is used in Site Leasing Agent jobs:
  • Monitored studies, patient hook-up, provided exceptional customer service for all patient needs R\
  • Provided excellent customer service and follow up with clientele.
  • Provided excellent customer service and "Can Do" attitude.
  • Delivered consistently high quality customer service, including assembling move-in packets, recording maintenance work requests, and fielding resident questions.
  • Collaborate with colleagues, Assistant Manager and Service Team members to exchange information ensuring exceptional customer service is provided.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

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3. Vacant Units

high Demand
Here's how Vacant Units is used in Site Leasing Agent jobs:
  • Update the Daily Traffic report regarding vacant units on a daily basis.
  • Inspect vacant units to ensure readiness for prospective residents.
  • Managed forty two (42) developer units consistently leasing/ lease purchasing vacant units as needed.
  • Inspected and documented status of vacant units to ensure a suitable number of rent-ready and partially accessorized mini-model units.
  • Scheduled and oversaw turn-over for vacant units, communicated with vendors and Maintenance Technicians regarding scheduling and promptness of turn-over.
  • Review applications for eligibility and escort prospective renters to view vacant units.

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4. Phone Calls

high Demand
Here's how Phone Calls is used in Site Leasing Agent jobs:
  • Handle incoming phone calls competently and mange consequently while maintaining quality customer service.
  • Greeted prospective residents and answered telephone calls scheduling client tours for prospective residents.
  • Scheduled sales appointments and actively converted prospect phone calls into property visits.
  • Answered phone calls regarding information on availability and scheduled appointments.
  • Delegate and manage phone calls and respond appropriately and professionally.
  • Answered incoming telephone calls with professional and knowledgeable responses.

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5. Conduct Property Tours

high Demand
Here's how Conduct Property Tours is used in Site Leasing Agent jobs:
  • Responded to internet leads, answer prospect calls and conduct property tours.
  • Meet with prospective clients and conduct property tours.

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6. Property Management

high Demand
Here's how Property Management is used in Site Leasing Agent jobs:
  • Provided property management regarding safety and maintenance objectives.
  • Achieved proficiency across industry-specific property management software applications
  • Increase apartment community occupancy by professionally working with clients in compliance with Fair Housing Laws and property management policy and procedures.
  • Leased apartment homes at various properties throughout the Washington, DC metropolitan area for a temporary property management placement agency.
  • Input apartment availability and resident activity into property management software to ensure timely and efficient dissemination of information to team.
  • Received packages on behalf of tenants and property management and registered packages into computer delivery systems; sorted mail.

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7. Resident Retention

high Demand
Here's how Resident Retention is used in Site Leasing Agent jobs:
  • Implement innovative resident retention ideas and create new marketing strategies to attract new residents, while simultaneously maintaining a low delinquency.
  • Implemented lease renewal procedure to capitalize on resident retention and synchronized all move-in dates and all changes according to move-outs.
  • Conducted out-reach marketing, implemented resident retention program, and resolved resident complaints/delinquent rents under direction of Community/Assistant Manager.
  • Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios.
  • Increased resident retention by 40% by utilizing different renewal strategies and continually being involved in resident relations.
  • Maximized property occupancy by generating qualified traffic, scheduling appointments, securing rentals, and promoting resident retention.

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8. Rent Payments

average Demand
Here's how Rent Payments is used in Site Leasing Agent jobs:
  • Post rent payments and conduct delinquency calls to reduce community delinquency and capitalize on revenue opportunities.
  • Researched and allocated missing/incorrect rent payments to correct accounts to minimize loss of revenue to shareholders
  • Conduct various financial duties including collection of security deposits and monthly rent payments.
  • Worked extensively in accounts receivable and property financing handling rent payments and budgeting.
  • Greet residents Excellent phone etiquette Show apartments Record maintenance requests Lease agreements Followup with potential residents Collect/record rent payments Market/advertise
  • Collected rent payments and prepared bank documents necessary for payment processing.

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9. Yardi

average Demand
Here's how Yardi is used in Site Leasing Agent jobs:
  • Planed, scheduled, and coordinated general maintenance, and placed work orders using YARDI software for residential properties.
  • Posted charges and concessions to resident ledgers using YARDI operating system.
  • Work on YARDI system to increase customer service satisfaction.
  • Process residential leases and maintain electronic records via YARDI.
  • Entered property traffic data in YARDI daily.
  • Experienced working knowledge of YARDI/ASMI programs.

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10. Craigslist

average Demand
Here's how Craigslist is used in Site Leasing Agent jobs:
  • Maintained internet accuracy for marketing efforts using CraigsList.
  • Posted ads on CraigsList and updated the Arlington West Apartments website.
  • Created daily advertisements to promote current specials and availability through advertising generators for Craigslist ads.
  • Assisted in Craigslist marketing, apartment showcase and property website for accuracy and monitoring advertising.
  • Led tours, created advertisements on Craigslist.com, and scheduled/managed/oversaw basic maintenance operations.
  • Increase traffic by advertising availability on Craigslist and various apartment search engines.

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11. On-Site Clients

average Demand
Here's how On-Site Clients is used in Site Leasing Agent jobs:
  • Assist with emergency outbound calls and incoming service request from on-site clients and service technicians.

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12. Background Checks

average Demand
Here's how Background Checks is used in Site Leasing Agent jobs:
  • Performed various duties from touring prospective residents, credit and background checks, preparing stabilized/market rate lease agreements to Lease Signing.
  • Conduct several background checks on the clients prior to signing any contract.
  • Process applications & perform background checks for potential lessees.
  • Conducted credit and background checks for potential residents.
  • Determine and certify eligibility of future residents through screening applications and follow up with background checks.
  • Collect necessary documentation for credit and background checks to ensure eligibility for qualified applicants.

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13. General Maintenance

average Demand
Here's how General Maintenance is used in Site Leasing Agent jobs:
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling.
  • Plan, schedule, and coordinate general maintenance with janitor.

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14. Administrative Tasks

average Demand
Here's how Administrative Tasks is used in Site Leasing Agent jobs:
  • Perform administrative tasks such as bank deposits/reconciliations, property reporting, evictions, and correspondence.

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15. Maintenance Staff

low Demand
Here's how Maintenance Staff is used in Site Leasing Agent jobs:
  • Processed work orders for maintenance staff.
  • Work jointly with maintenance staff and property managers in order to ensure consistency in daily operations while enforcing community policies.
  • Maximize leasing opportunities, supervise maintenance staff and Tax Credit qualify applicants through great communication.
  • Worked with association management in facilitating mediation for all issues and directed maintenance staff.
  • Responded to resident maintenance concerns upon notification and dispatching maintenance staff as required.
  • Communicated with management & maintenance staff to ensure efficient operations.

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16. Rental Fees

low Demand
Here's how Rental Fees is used in Site Leasing Agent jobs:
  • Received payments from tenants including rent, late fees, facility rental fees, and move-out fees.
  • Direct collection of monthly assessments, rental fees, and deposits and incurred operating expenses.
  • Directed collection of rental fees and deposits.
  • Received payment of rental fees.
  • Direct collection of monthly assessments, rental fees, and deposits and payment also incurred operating expenses.
  • Directed collection of monthly assessments and rental fees.

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17. HUD

low Demand
Here's how HUD is used in Site Leasing Agent jobs:
  • Completed Resident s Annual Recertification s and maintained accurate resident files in accordance with HUD/CHA.
  • Processed application and monitored process, determined tax credit and leasing eligibility, and coordinated eligibility with CHFA and HUD.
  • Apply household circumstances to complex HUD regulations for eligibility of annual income and required deductions and exclusions.
  • Determined public housing or rental assistance readiness by following company policy and HUD regulation.
  • Verified eligibility and preferences of applicants and accurately computed family income according to the HUD regulations.
  • Monitor progress of home remodels including vendor management and supervising HUD inspections.

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18. Current Market

low Demand
Here's how Current Market is used in Site Leasing Agent jobs:
  • Determine renewal pricing with current market to maximize tenant retention.
  • Negotiate Renewal offers with current Market and Preferential Rent Tenants.

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19. Residential Properties

low Demand
Here's how Residential Properties is used in Site Leasing Agent jobs:
  • Conducted real estate activities related to leasing residential properties.
  • Inspected and assessed condition and maintenance of residential properties.
  • Leased and managed professional office buildings and residential properties.
  • Marketed commercial and residential properties through creative advertising.
  • Schedule coordinate general maintenance, major repairs, and remodeling or construction for commercial or residential properties
  • Manage And Oversee Operations, Maintenance, Administration, AndImprovement Of Commercial, Industrial, Or Residential Properties.

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20. Property Availability

low Demand
Here's how Property Availability is used in Site Leasing Agent jobs:
  • Maintained records of rental activity, usage activity and property availability.
  • Maintained records of rental activity, usage activity, maintenance costs and property availability.

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21. Accurate Records

low Demand
Here's how Accurate Records is used in Site Leasing Agent jobs:
  • Maintained and documented accurate records of new and existing customers for future business purposes.
  • Maintained accurate records, prepared rental agreements and other legal documents.
  • Maintained and documented accurate records of new and existing rental agreements.
  • Maintained and documented accurate records of potential and existing residents.
  • Maintained and managed accurate records of future and existing customers.
  • Maintained and updated accurate records of all lease/rental money.

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22. Maintenance Issues

low Demand
Here's how Maintenance Issues is used in Site Leasing Agent jobs:
  • Answer incoming calls from current residents assisting with their account and any maintenance issues.
  • Address tenants needs by taking any maintenance issues to have taken care of.
  • Scheduled contractors for maintenance issues.
  • Assisted current residents with maintenance issues, community disruptions, and answered any questions or concerns in professional and friendly manner.
  • Acted as community-facing staff for Alta Vista's property sales office and assisted residents with maintenance issues and rent payment.
  • Handled all general maintenance issues or if necessary the management of the contractors involved in the renovations and repairs required.

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23. Common Areas

low Demand
Here's how Common Areas is used in Site Leasing Agent jobs:
  • Clean common areas, change light bulbs, and make minor property repairs.

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24. Local Area

low Demand
Here's how Local Area is used in Site Leasing Agent jobs:
  • Provided information about local areas.
  • Meet with prospective residents to show property, explain terms of occupancy, and provide information about local areas.

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25. Process Applications

low Demand
Here's how Process Applications is used in Site Leasing Agent jobs:
  • Screen, process applications prepare and execute leases pursuant to rent guidelines.
  • Screen, process applications prepare and execute leases.
  • Process applications for prospective residents including credit check, background check, and verification of rental/employment history.
  • Process applications for leasing apartments, update applicants throughout, communicate the application decision.
  • Process applications including data entry, organizing paperwork and running background and criminal checks.
  • Process applications for approvals and submit processed applications to manager for further review.

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20 Most Common Skill for a Site Leasing Agent

Prospective Tenants20.7%
Customer Service16.7%
Vacant Units6.7%
Phone Calls6%
Conduct Property Tours4.7%
Property Management4%
Resident Retention4%
Rent Payments4%

Typical Skill-Sets Required For A Site Leasing Agent

RankSkillPercentage of ResumesPercentage
1
1
Prospective Tenants
Prospective Tenants
18.8%
18.8%
2
2
Customer Service
Customer Service
15.2%
15.2%
3
3
Vacant Units
Vacant Units
6.1%
6.1%
4
4
Phone Calls
Phone Calls
5.5%
5.5%
5
5
Conduct Property Tours
Conduct Property Tours
4.2%
4.2%
6
6
Property Management
Property Management
3.6%
3.6%
7
7
Resident Retention
Resident Retention
3.6%
3.6%
8
8
Rent Payments
Rent Payments
3.6%
3.6%
9
9
Yardi
Yardi
3%
3%
10
10
Craigslist
Craigslist
3%
3%
11
11
On-Site Clients
On-Site Clients
3%
3%
12
12
Background Checks
Background Checks
3%
3%
13
13
General Maintenance
General Maintenance
3%
3%
14
14
Administrative Tasks
Administrative Tasks
3%
3%
15
15
Maintenance Staff
Maintenance Staff
2.4%
2.4%
16
16
Rental Fees
Rental Fees
2.4%
2.4%
17
17
HUD
HUD
1.8%
1.8%
18
18
Current Market
Current Market
1.8%
1.8%
19
19
Residential Properties
Residential Properties
1.8%
1.8%
20
20
Property Availability
Property Availability
1.8%
1.8%
21
21
Accurate Records
Accurate Records
1.8%
1.8%
22
22
Maintenance Issues
Maintenance Issues
1.8%
1.8%
23
23
Common Areas
Common Areas
1.8%
1.8%
24
24
Local Area
Local Area
1.8%
1.8%
25
25
Process Applications
Process Applications
1.8%
1.8%

15,618 Site Leasing Agent Jobs

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