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Become A Site Representative

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Working As A Site Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Site Representative Do At ICI Services

* Individual assists in representing Amphibious Warfare Program Office, PMS 377, interests with consideration of Fleet concerns and needs.
* Provides oversight of LCAC SLEP availability and In-service efforts.
* Develops and implements innovative solutions to address requirements in a budget constrained environment.
* Provides on-site representative support to the ACU 5 Command at Camp Pendleton, CA
* Liaises with PMS 377 to assist in identification and resolution of Fleet issue with LCAC in-service craft and preparations for transition to SSC craft
* Organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks at ACU 5 for PMS 377
* Maintains and manages the customer interface at the all levels of the Fleet command and Acquisition offices
* Meets with customer and contractor personnel to formulate and review task plans and deliverable items
* Ensures conformance with program task schedules and costs
* Provides quality assurance, communicates goals, objectives, and policies
* Provides financial management and project administration support

What Does A Site Representative Do At Ricoh Americas Corporation

* Performs and assists with ensuring services are completed according to Ricoh Service Excellence requirements
* Flexible with travel within a geographic territory
* Works with a flexible schedule to cover time off requests for contracted customers' onsite staff, which may include managerial duties.
* Provides feedback and suggestions to management to improve existing processes and procedures including validation of current procedures and correct site documentation.
* Assist in the collection of data and is knowledgeable on the tools and methods used for the Monthly Management Report such as forms, logs, and site branding
* Routinely identifies and documents process improvement suggestions and communicates them to management.
* Knowledgeable of all daily operations and services offered within an account base.
* Embraces the diverse customer environment and maintains excellent customer focus while performing on site duties.
* Responsible for customer satisfaction by engaging end-user feedback and escalating concerns to the account manager and helps support resolution.
* Works to learn and manage all aspects of the RICOH Service Center in the absence of the Site Manager or Supervisor.
* Assists in the coordination of work assignments to meet specific deadlines and service deliverables.
* Assists in copy/print production center and performs all functions required for the completion and delivery of all copy requests.
* May include the usage of all finishing equipment such as binding, folders, laminators, etc.
* Filing and labeling of documents and other materials for storage and retrieval.
* Processes all incoming and outgoing mail and packages.
* This includes sorting, delivery, packaging, as well as shipping and receiving.
* Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite.
* Assists with the movement of boxes, equipment, and or office furniture.
* Performs Front Desk Receptionist back up duties.
* Orders paper, toner, and other supplies per site par levels.
* Performs basic troubleshooting on all equipment used within the RICOH Service Center.
* Arranges for service calls on other equipment as needed and follows through on escalations.
* Maintains a solid understanding of product and solutions offerings.
* Assists in identifying and managing service and supply requests for hardware and software solutions in the service center.
* Assists in the training of new and existing employees.
* Assists in the implementation of new services by job shadowing, documenting current processes, applying best practices, and writing site procedures.
* Exhibits safe working habits in compliance with RICOH and customer policies.
* Responsible for reporting any observed safety hazards to account manager.
* Other duties as assigned

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How To Become A Site Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Site Representative jobs

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Site Representative Career Paths

Site Representative
Clerk Technician Specialist
Account Manager
5 Yearsyrs
Field Service Technician Technical Support Specialist Business Analyst
Assistant Vice President
7 Yearsyrs
Quality Assurance Quality Assurance Manager Operations Manager
Branch Manager
6 Yearsyrs
Quality Assurance Quality Manager Operations Manager
Chief Operating Officer
11 Yearsyrs
Clerk Office Manager General Manager
District Manager
7 Yearsyrs
Operations Manager Branch Manager Account Executive
District Sales Manager
7 Yearsyrs
Computer Technician Technician Sales Consultant
Finance Manager
7 Yearsyrs
Senior Validation Engineer Project Manager Program Manager
General Manager
7 Yearsyrs
Project Coordinator Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Computer Technician Field Service Technician Service Manager
Office Manager
5 Yearsyrs
Senior Validation Engineer Senior Consultant Program Manager
Operations Director
9 Yearsyrs
Site Manager Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Site Manager Construction Manager Operations Manager
Property Manager
6 Yearsyrs
Field Service Technician Service Manager General Manager
Regional Manager
8 Yearsyrs
Program Manager Marketing Manager Regional Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Operations Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Program Manager General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Project Coordinator Project Engineer Production Manager
Warehouse Manager
5 Yearsyrs
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Site Representative Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Japanese

  • Chinese

  • Hungarian

  • Norwegian

  • Korean

  • Cantonese

  • Czech

  • Slovak

  • Arabic

  • Thai

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Site Representative

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Site Representative Education

Site Representative

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Top Skills for A Site Representative


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Top Site Representative Skills

  1. Customer Service
  2. Site Safety
  3. Contractor Management
You can check out examples of real life uses of top skills on resumes here:
  • Conducted customer services answering telephones and performed clerical duties.
  • Managed Site Safety orientation and spot inspections to provide over 30,000 incident free man hours while delivering on time results.
  • Gather logistical information for customer and Fedex.
  • Perform several administrative tasks including managing databases, data entry, file management, and customer service duties
  • Provided support navigating and troubleshooting University website and additional ancillary software programs to students and faculty.

Top Site Representative Employers

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Site Representative Videos

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