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Sitel Overview

Sitel is a privately owned contact center company headquartered in Miami, Florida.
The staff at Sitel come from unusually diverse demographic backgrounds. The company is 58.6% female and 44.2% ethnic minorities. Even though it has great demographic diversity, Sitel notably lacks in political diversity. It has an unusually high proportion of employees who are members of the Democratic Party, at 78.0%. Despite having coworkers who agree with each other about politics, employees at Sitel tend to have relatively short tenures. Staff members usually stay with the company for 2.3 years. The average employee at Sitel makes $29,419 per year. In comparison, some of its highest paying competitors, like Accenture, Hispanic Teleservices, and Ask Telemarketing, pay $86,170, $37,511, and $37,346, respectively.
Based in Miami, FL, Sitel is an industry leader with 60,400 employees and an annual revenue of $1.7B.

The Organization’s Mission

To empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

Industry

Professional Services

Revenue

$1.7B

Employees

60,400

Founded in

1985

Headquarters

Miami, FL

Website

sitel.com

Organization Type

Private

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Sitel Reviews

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5.0

Zippia UserJanuary 2021

5.0

Zippia Official LogoZippia UserJanuary 2021

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What DON'T You Like About Working There?

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Heath Benefits, Big commission and High compensation Show More
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Sitel Rankings

Sitel is ranked #17 on the Best Professional Companies to Work For in Florida list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Sitel Salaries

How much does Sitel pay?
The national average salary for a Sitel employee in the United States is $29,419 per year. Employees in the top 10 percent can make over $51,000 per year, while employees at the bottom 10 percent earn less than $16,000 per year.
8.8
Salary Score
Average Employee Earnings

Sitel Salaries By Job Title

While Sitel employees earn an average yearly salary of $29,419, different roles can command different wages. The higher paying positions at Sitel include team manager, subject matter expert, java developer, and java programmer. A typical team manager salary at Sitel is $93,361 per year. Other roles at Sitel include call center representative and customer service representative. A call center representative at Sitel earns an average yearly salary of $22,131.
Job Title
Title
ascdesc
Average Salarydesc
Team Manager
Salary Range81k - 106k$93k$93,361
Subject Matter Expert
Salary Range84k - 94k$89k$89,491
Java Developer
Salary Range79k - 92k$86k$85,830
Java Programmer
Salary Range76k - 91k$83k$83,384
Systems Administrator
Salary Range77k - 88k$83k$82,590
Operations Manager
Salary Range65k - 80k$73k$72,651
Learning Specialist
Salary Range55k - 66k$61k$60,533
Quality Assurance Analyst
Salary Range52k - 58k$55k$55,376
Quality Analyst
Salary Range51k - 58k$55k$54,961
Supervisor
Salary Range46k - 52k$49k$49,153
$27k
$106k

Sitel Careers

On average, employees at Sitel stay with the company for 2.3 years. Employees most commonly join Sitel after leaving Walmart. When they leave Sitel, they most frequently get their next job at Walmart.

Average Length of Employment

Accenture
4.6 years
StarTek
2.4 years
Sitel
2.3 years

Top Employers Before Sitel

Walmart
25.2 %

Top Employers After Sitel

Walmart
16.4 %
AT&T
8.1 %
Sprint
6.3 %

Sitel Employee Demographics

9.7
Diversity Score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce.

Sitel Employees Education

Of the 60,400 employees at Sitel, 17.9% attended Saint Louis University. Employees at Sitel most frequently majored in Business, and most employees’ highest level of education is a Bachelors.

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Sitel Employee Political Affiliation

Sitel employees are most likely to be members of the Democratic Party. The largest donation made to a political party by a Sitel employee was by Jason Hauer. Jason Hauer donated $1,937 to the Republican Party.

Employee Political Donations

NameascdescJob TitleascdescPartyascdescDonationascdesc
Jason HauerFinance
Jason Hauer
Finance
Finance
Republican Party
Republican Party
$1,937Republican Party
$1,937
Michael SmallChief Executive Officer
Michael Small
Chief Executive Officer
Chief Executive Officer
Democratic Party
Democratic Party
$550Democratic Party
$550
Murasikwa MatambanadzoCustomer Service Representative
Murasikwa Matambanadzo
Customer Service Representative
Customer Service Representative
Democratic Party
Democratic Party
$546Democratic Party
$546
Dirk MaxwellSecurity
Dirk Maxwell
Security
Security
Democratic Party
Democratic Party
$500Democratic Party
$500
JON LahtiTechnical Writer
JON Lahti
Technical Writer
Technical Writer
Democratic Party
Democratic Party
$500Democratic Party
$500
Jamey HendrixSenior Director
Jamey Hendrix
Senior Director
Senior Director
Democratic Party
Democratic Party
$440Democratic Party
$440
Marla GoldmanProject Manager
Marla Goldman
Project Manager
Project Manager
Democratic Party
Democratic Party
$364Democratic Party
$364
John MunozSite Director
John Munoz
Site Director
Site Director
Republican Party
Republican Party
$332Republican Party
$332
John VitezBilingual Customer Service
John Vitez
Bilingual Customer Service
Bilingual Customer Service
Republican Party
Republican Party
$280Republican Party
$280
Veronica KieserSales Associate And Customer Service
Veronica Kieser
Sales Associate And Customer Service
Sales Associate And Customer Service
Democratic Party
Democratic Party
$264Democratic Party
$264
Show More

Sitel Financial Performance

7.6
Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Revenue

> $1B

Founded in

1985

Organization type

Private

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Sitel Competitors

Competitors of Sitel include Accenture, Hispanic Teleservices, and Ask Telemarketing. Employees at Accenture earn more than most of the competition, with an average yearly salary of $86,170. The employees at Hispanic Teleservices earn an average yearly salary of $37,511 per year, and the salaries at Ask Telemarketing average $37,346 per year.
Companydesc
Average Salarydesc
Accenture
Salary Range72k - 102k$86k$86,170

Hispanic Teleservices

Salary Range24k - 57k$38k$37,511
Ask Telemarketing
Salary Range24k - 56k$37k$37,346

Laurus International Enterprises

Salary Range25k - 51k$36k$36,312
National Electronics Warranty
Salary Range25k - 48k$36k$35,550
Concentrix
Salary Range24k - 52k$36k$35,501
Sutherland Global Services
Salary Range24k - 51k$35k$35,270

Instant Impact

Salary Range24k - 51k$35k$35,106

Proto Call

Salary Range24k - 50k$35k$34,982

Calling Solutions

Salary Range24k - 50k$35k$34,931
$20k
$102k

Frequently Asked Questions about Sitel

When was Sitel founded?

Sitel was founded in 1985.

How many Employees does Sitel have?

Sitel has 60,400 employees.

How much money does Sitel make?

Sitel generates $1.7B in revenue.

What industry is Sitel in?

Sitel is in the professional services industry.

What is Sitel's mission?

Sitel's mission statement is "To empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value."

What type of company is Sitel?

Sitel is a private company.

Who are Sitel's competitors?

Sitel competitors include Accenture, StarTek, Teletech Holdings, Concentrix, Working Solutions, Laurus International Enterprises, Live Bridge, California Marketing Group, Calling Solutions, Global Response, Conduent, Ameridial, National Electronics Warranty, VXI Global Solutions, Hispanic Teleservices, Ask Telemarketing, InnoSource, Sutherland Global Services, Instant Impact, Proto Call.

Where is Sitel's headquarters?

Sitel's headquarters is in Miami, FL.

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Updated July 8, 2021

Zippia gives an in-depth look into the details of Sitel, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Sitel. The employee data is based on information from people who have self-reported their past or current employments at Sitel. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of Sitel and its employees or that of Zippia.

Sitel may also be known as or be related to SITEL WORLDWIDE CORP, Sitel, Sitel Worldwide Corporation and sitel.