SITEL Overview

Founded In
Organization Type
Sitel is an outsourcing provider of customer experience management. It offers outsourced customer interaction solutions that cover each stage of the customer lifecycle, including customer selection, customer acquisition, customer retention, and customer extension. Sitel combines customer care capabilities, omnichannel solutions, and various expertise across industries. It was launched in 1985 and is based in Nashville, Tennessee.
The staff at SITEL come from unusually diverse demographic backgrounds. The company is 66.9% female and 41.5% ethnic minorities. Even though it has great demographic diversity, SITEL notably lacks in political diversity. It has an unusually high proportion of employees who are members of the Democratic Party, at 75.0%. Despite having coworkers who agree with each other about politics, employees at SITEL tend to have relatively short tenures. Staff members usually stay with the company for 2.4 years. The average employee at SITEL makes $29,197 per year. Pay at SITEL is significantly lower than some of its highest paying competitors, like Your Selling Team, Contact America Inc, and The Results Companies, which pay $69,771, $45,519, and $45,501, respectively.
Based in Nashville, TN, SITEL is a medium-sized professional company with 300 employees and a revenue of $53.0M.

The Organization’s Mission

To achieve our mission of empowering brands to build stronger relationships with their customers by creating meaningful connections that boost brand equity, we must constantly disrupt our own industry.


Employee Reviews

Based On 5 Ratings

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Job Openings
16 Positions
Average Salary
$29,197 yearly

SITEL Reviews

Employee Reviews

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Employee Reviews

Mar 2023

You get a paycheck


To many to list but I will give this one warning. You will get 40 hours during training and then they schedule you for 20 hours a week until you get your metrics up. They are very sneaky sneaky people and the worst company I have ever worked for


Working from home is the only good thing about this company I advise you to look elsewhere

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Jun 2022

Work atmosphere supportive staff


Working hours shifts


Incentives, Transport facilities, Management

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Mar 2022

Environment, Helping Colleagues, Management


Health Benefits, Amazon Vouchers

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Salary and Benefits
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Diversity and Inclusion
Career Opportunities

The Team At SITEL

Key People

Laurent Uberti

SITEL Rankings

SITEL is ranked #71 on the Best Companies to Work For in Tennessee list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

SITEL Salaries

Salary Score
The national average salary for a SITEL employee in the United States is $29,197 per year. Employees in the top 10 percent can make over $42,000 per year, while employees at the bottom 10 percent earn less than $19,000 per year.
Average SITEL Salary
$29,197 yearly
Updated March 16, 2023
Average Employee Earnings

Highest Paying Jobs At SITEL

SITEL Diversity

Diversity Score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce.

SITEL Gender Distribution


Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for SITEL. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:

  • SITEL has 300 employees.

  • 67% of SITEL employees are women, while 33% are men.

  • The most common ethnicity at SITEL is White (58%).

  • 17% of SITEL employees are Hispanic or Latino.

  • 15% of SITEL employees are Black or African American.

  • The average employee at SITEL makes $29,197 per year.

  • SITEL employees are most likely to be members of the democratic party.

  • On average, employees at SITEL stay with the company for 2.4 years.

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SITEL Employee Political Affiliation

SITEL employees are most likely to be members of the Democratic Party. The largest donation made to a political party by a SITEL employee was by Jason Hauer. Jason Hauer donated $1,937 to the Republican Party.



Democratic Party

75.0 %

Republican Party

25.0 %
Employee Political Donations
NameJob TitlePartyDonation
Jason HauerFinance ProfessionalRepublican Party$1,937
Darryl ScottDirector Of Managed ServicesDemocratic Party$824
Murasikwa MatambanadzoCustomer Service RepresentativeDemocratic Party$546
Dirk MaxwellSecurityDemocratic Party$500
Jamey HendrixSenior DirectorDemocratic Party$440
Marla GoldmanProject ManagerDemocratic Party$364
John MunozSite DirectorRepublican Party$332
John VitezTellerRepublican Party$280
Veronica KieserSales Associate And Customer ServiceDemocratic Party$264
James GambleCompliance DirectorDemocratic Party$250
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SITEL Financial Performance

Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

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Highest Paying SITEL Competitors

Competitors of SITEL include Your Selling Team, Contact America Inc, and The Results Companies. Employees at Your Selling Team earn more than most of the competition, with an average yearly salary of $69,771. The employees at Contact America Inc earn an average yearly salary of $45,519 per year, and the salaries at The Results Companies average $45,501 per year.

Frequently Asked Questions about SITEL

When was SITEL founded?

SITEL was founded in 1985.

How many Employees does SITEL have?

SITEL has 300 employees.

How much money does SITEL make?

SITEL generates $53.0M in revenue.

What industry is SITEL in?

SITEL is in the outsourcing/offshoring industry.

What is SITEL's mission?

SITEL's mission statement is "To achieve our mission of empowering brands to build stronger relationships with their customers by creating meaningful connections that boost brand equity, we must constantly disrupt our own industry."

What type of company is SITEL?

SITEL is a private company.

Who are SITEL's competitors?

SITEL competitors include Your Selling Team, SYKES, Teleperformance USA, Alorica, Afni, ibex, Concentrix, Sutherland, Advanced Call Center Technologies, Skybridge Americas, Affinion Group, Fusion Contact Centers, LLC, TRG - The Resource Group, GCS, Telvista US, The Results Companies, FCR, American Customer Care, Contact America Inc, Direct Interactions.

Who works at SITEL?

Laurent Uberti (CEO)

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Zippia gives an in-depth look into the details of SITEL, including salaries, political affiliations, employee data, and more, in order to inform job seekers about SITEL. The employee data is based on information from people who have self-reported their past or current employments at SITEL. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by SITEL. The data presented on this page does not represent the view of SITEL and its employees or that of Zippia.

SITEL may also be known as or be related to SITEL, Sitel, Sitel Corporation, Sitel Worldwide Corporation and sitel.