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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Elizabeth, NJ | $31,766 | $15.27 |
| 2 | Saint Paul, MN | $31,070 | $14.94 |
| 3 | Billings, MT | $30,188 | $14.51 |
| 4 | Madison, WI | $29,605 | $14.23 |
| 5 | Omaha, NE | $29,462 | $14.16 |
| 6 | Kansas City, MO | $28,962 | $13.92 |
| 7 | Las Vegas, NV | $28,923 | $13.91 |
| 8 | Buffalo, NY | $28,824 | $13.86 |
| 9 | Coeur dAlene, ID | $28,717 | $13.81 |
| 10 | Cleveland, OH | $28,055 | $13.49 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $54,909 | $26 | - |
| 2 | Customer Sales Specialist | $32,654 | $16 | - |
| 3 | Customer Services Coordinator | $31,949 | $15 | - |
| 4 | Customer Service Administrator | $31,909 | $15 | - |
| 5 | Lead Clerk | $31,698 | $15 | - |
| 6 | Customer Account Representative | $30,990 | $15 | - |
| 7 | Customer Relations Coordinator | $30,775 | $15 | - |
| 8 | Customer Service Administrative Assistant | $30,753 | $15 | - |
| 9 | Customer Service Advocate | $30,477 | $15 | - |
| 10 | Customer Relations Associate | $30,128 | $14 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | GCS | $29,071 | $14 | 3 |
| 2 | American Customer Care | $28,985 | $14 | - |
| 3 | Afni | $28,839 | $14 | 29 |
| 4 | Contact America Inc | $28,834 | $14 | - |
| 5 | cxLoyalty | $28,817 | $14 | - |
| 6 | Advanced Call Center Technologies | $28,792 | $14 | 7 |
| 7 | Skybridge Americas | $28,754 | $14 | - |
| 8 | The Results Companies | $28,750 | $14 | 3 |
| 9 | Direct Interactions | $28,720 | $14 | - |
| 10 | FCR | $28,718 | $14 | 18 |
| 11 | SYKES | $28,692 | $14 | - |
| 12 | Alorica | $28,610 | $14 | 29 |
| 13 | Sutherland | $28,570 | $14 | 7 |
| 14 | Teleperformance USA | $28,497 | $14 | 236 |
| 15 | TRG - The Resource Group | $28,247 | $14 | - |
| 16 | ibex | $28,241 | $14 | 4 |
| 17 | Concentrix | $28,217 | $14 | 69 |
| 18 | Fusion Contact Centers, LLC | $28,103 | $14 | - |
| 19 | Telvista US | $27,826 | $13 | - |
| 20 | Your Selling Team | $24,809 | $12 | - |