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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Saint Paul, MN | $32,933 | $15.83 |
| 2 | Madison, WI | $32,175 | $15.47 |
| 3 | Buffalo, NY | $31,128 | $14.97 |
| 4 | Detroit, MI | $29,573 | $14.22 |
| 5 | Billings, MT | $29,073 | $13.98 |
| 6 | Elizabeth, NJ | $29,008 | $13.95 |
| 7 | Omaha, NE | $28,993 | $13.94 |
| 8 | Denver, CO | $28,707 | $13.80 |
| 9 | Kansas City, MO | $28,579 | $13.74 |
| 10 | Trevose, PA | $28,575 | $13.74 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customs Consultant | $76,208 | $37 | - |
| 2 | Customer Service Expert | $54,909 | $26 | - |
| 3 | Customer Account Executive | $48,330 | $23 | - |
| 4 | Customer Care Consultant | $45,131 | $22 | - |
| 5 | Service And Repair Technician | $37,380 | $18 | - |
| 6 | Customer Solutions Specialist | $36,790 | $18 | - |
| 7 | Service Technician | $33,940 | $16 | - |
| 8 | Field Technical Representative | $33,668 | $16 | - |
| 9 | Customer Retention Representative | $33,567 | $16 | - |
| 10 | Customer Engagement Specialist | $33,275 | $16 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | GCS | $28,615 | $14 | 3 |
| 2 | American Customer Care | $28,588 | $14 | - |
| 3 | Fusion Contact Centers, LLC | $28,567 | $14 | - |
| 4 | TRG - The Resource Group | $28,545 | $14 | 2 |
| 5 | Direct Interactions | $28,544 | $14 | - |
| 6 | Contact America Inc | $28,536 | $14 | - |
| 7 | FCR | $28,533 | $14 | 18 |
| 8 | Concentrix | $28,531 | $14 | 69 |
| 9 | Afni | $28,524 | $14 | 30 |
| 10 | ibex | $28,512 | $14 | 4 |
| 11 | Skybridge Americas | $28,511 | $14 | - |
| 12 | Advanced Call Center Technologies | $28,497 | $14 | 7 |
| 13 | The Results Companies | $28,495 | $14 | 3 |
| 14 | SYKES | $28,487 | $14 | - |
| 15 | Sutherland | $28,462 | $14 | 7 |
| 16 | Teleperformance USA | $28,460 | $14 | 250 |
| 17 | Alorica | $28,439 | $14 | 31 |
| 18 | cxLoyalty | $28,427 | $14 | - |
| 19 | Telvista US | $27,780 | $13 | - |
| 20 | Your Selling Team | $24,430 | $12 | - |