Medical Receptionist jobs at Skagit Radiology

This salary rangeis inclusive of several career levels and an offer will be based on the candidate's experience, qualifications, and internal equity. The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.

Medical Network of Alaska (MNA) is seeking a professional and compassionate Medical Receptionist to serve as the first point of contact for patients at our busy family medicine practice. The ideal candidate will provide professional, courteous, and efficient service to patients, visitors, and staff while managing daily front desk operations. Responsibilities include patient check-in/check-out, appointment scheduling, accurate data entry, and supporting smooth clinic workflows. This role requires exceptional customer service, strict confidentiality, and a commitment to delivering a superior patient experience from check-in to check-out. Essential Duties and Responsibilities - Medical Receptionist Patient Services & Front Desk Operations Greet patients, visitors, and staff professionally and warmly. Manage patient check-in and check-out processes efficiently. Register new patients and update existing patient information. Verify insurance coverage and collect co-payments, deductibles, and outstanding balances. Schedule, reschedule, and cancel appointments across multiple providers; maintain waitlists and ensure schedules are optimized. Coordinate referrals, specialist appointments, and vendor meetings as requested. Operate multi-line phone system; answer inquiries, direct calls, and follow up on voicemails every 3-4 hours. Screen and triage patient needs in-person, by phone, or email, directing them appropriately. Maintain a clean, organized, and welcoming reception area; sort and distribute mail promptly. Check and respond to patient emails, directing inquiries to the correct department. Scheduling & Coordination Confirm patient appointments and proactively manage scheduling buckets to ensure no slots remain unused. Contact patients who are no-shows, create no-show claims, and collect applicable fees. Screen schedules to ensure all required documentation is on file, including IDs, insurance cards, HIPAA consent, telemedicine consent, minor consent forms, medical history forms, self-pay consent, and financial policies. Verify Tricare and VA authorizations and reschedule patients if authorizations are missing. Contact patients in advance for large balances and assist with Medicaid travel vouchers. Review appointment ticklers and worklists; schedule follow-ups as needed and remove unnecessary items. Patient Records & Documentation Maintain accurate and up-to-date patient records in the electronic medical record (EMR) system. Process patient registration forms, insurance documentation, and other required paperwork. File and scan documents into the EMR, ensuring proper labeling, organization, and confidentiality. Coordinate and process Release of Information (ROI) forms, ensuring compliance with HIPAA; scan and assign forms to medical records promptly. Financial Transactions & Patient Support Collect and post patient payments, including co-pays, deductibles, coinsurance, outstanding balances, and guarantor payments. Provide accurate patient estimates and explain financial policies, payment options, and insurance coverage. Assist patients with billing inquiries, payment arrangements, and financial guidance. Reconcile daily cash receipts, ensure all funds are accounted for, and prepare bank deposits. Process insurance authorizations and verify benefits. Administrative Support & Additional Duties Prepare daily schedules and patient charts for providers. Handle prescription refill requests per practice protocols. Manage patient flow and communicate delays to waiting patients. Assist with medical records requests and releases. Support clinical team with administrative tasks as needed. Maintain office supplies and equipment. Contribute to process improvements and workflow efficiencies. Perform other duties as assigned by management. Essential Duties and Responsibilities Front Desk Operations Greet patients, visitors, and staff warmly and professionally. Manage patient check-in and check-out processes efficiently. Maintain a clean, organized, and welcoming reception area and lobby. Sort and distribute incoming mail promptly to the appropriate staff or departments. Check and manage patient emails, responding appropriately or directing inquiries to the correct department. Communication Operate a multi-line telephone system professionally, handling inquiries, appointment requests, and patient concerns. Screen and triage patient needs in-person, by phone, or via email, directing them to the appropriate department or clinical staff. Check and respond to voicemails every 3-4 hours during business hours to ensure timely follow-up. Relay urgent messages to the appropriate personnel promptly. Scheduling & Coordination Schedule and confirm patient appointments accurately via phone, in-person, and electronic systems. Maintain appointment waitlists to ensure schedules remain full and no time slots go unused. Work appointment reschedule buckets, appointments-to-schedule buckets, appointment requests buckets, and personal buckets proactively. Ensure all items in buckets are addressed and completed within 72 hours. Contact patients who are no-shows to reschedule appointments, create no-show claims, and collect applicable fees. Review appointment ticklers and worklists; schedule follow-ups as needed and remove unnecessary ticklers. Screen schedules ahead of time to ensure all required documentation is on file, including IDs, insurance cards, and completed forms. Obtain and verify all necessary patient documents, including: New patient paperwork Demographics HIPAA consent Telemedicine consent Self-pay consent Medical history forms Minor consent forms Financial policies Reschedule appointments as needed due to provider leave, scheduling errors, or missing authorizations. Verify Tricare and VA authorizations; reschedule patients if authorizations are not on file. Contact patients in advance for large balances to ensure timely payment. Assist patients with obtaining Medicaid travel vouchers. Schedule and coordinate drug representative lunches and other vendor meetings as requested. Release of Information (ROI) Coordinate and process patient Release of Information forms, ensuring accuracy and completeness. Scan ROI forms into the EMR and assign them to medical records for processing. Process urgent requests promptly in compliance with HIPAA and clinic policies. Patient Records & Documentation Verify patient eligibility and enter insurance and demographic information into the EMR. File and scan documents into the EMR accurately, ensuring proper labeling and organization. Maintain accurate and up-to-date patient records while ensuring confidentiality and HIPAA compliance. Financial Transactions & Patient Support Collect patient payments, including co-pays, coinsurance, deductibles, outstanding balances, and guarantor payments. Provide accurate patient estimates as requested, explaining anticipated costs and insurance coverage. Assist patients with contacting billing to set up payment arrangements or resolve questions. Accurately post payments to patient accounts and reconcile daily transactions. Reconcile cash boxes and collections daily, ensuring all funds are accounted for. Support patients with financial inquiries and provide guidance as needed. Additional Duties Support clinical team with administrative tasks as needed. Assist in maintaining office supplies and equipment. Contribute to process improvements and workflow efficiencies. Perform other duties as assigned by management. Key Competencies Customer Service: Demonstrates patience, empathy, and professionalism; handles difficult situations effectively. Communication: Strong verbal, written, email, and voicemail skills; actively listens and communicates clearly. Technology Skills: Proficient with EMR systems, Microsoft Office, and other office technology; adaptable to new software. Problem Solving & Judgment: Identifies challenges, develops solutions, and escalates issues appropriately. Teamwork & Collaboration: Works cooperatively with colleagues and contributes to a positive work environment. Organization & Time Management: Efficiently manages multiple tasks and ensures bucket items are completed within 72 hours. Attention to Detail: Maintains accuracy in scheduling, data entry, document filing, ROI processing, financial transactions, patient estimates, Medicaid voucher processing, bucket management, vendor coordination, cash reconciliation, mail distribution, patient emails, and voicemail management. Professionalism & Ethics: Maintains confidentiality, follows clinic policies, and demonstrates integrity. Qualifications and Requirements - Medical Receptionist Education and Experience High school diploma or GED required; additional medical administrative certifications preferred. Previous medical office, clinic, or customer service experience preferred (2-4 years). Experience in family medicine or primary care, insurance verification, prior authorizations, and ROI processes is a plus. Knowledge of medical terminology preferred. Proficiency with computers, including EMR/EHR systems (Epic, Cerner, Athena, or similar). Familiarity with patient financial responsibilities, Medicaid travel vouchers, scheduling buckets, vendor coordination, cash reconciliation, mail distribution, and patient email/voicemail communication is preferred. Skills and Abilities Strong written, verbal, and phone communication skills; ability to interact professionally with diverse patient populations. Excellent organizational, multitasking, and problem-solving abilities. Ability to apply common sense and reasoning to handle patient inquiries, conflicts, and schedule changes calmly and efficiently. Professional appearance and demeanor. Bilingual capabilities are a plus, depending on patient population needs. Knowledge and Compliance Understanding of HIPAA privacy regulations and compliance requirements. Knowledge of standard office procedures and clinic workflow. Physical Requirements Ability to sit for extended periods and frequently use computers, phones, and office equipment. Occasionally required to stand, walk, reach, stoop, kneel, or lift up to 25 pounds. Clear speech and hearing necessary for phone communication. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Work Environment Fast-paced medical office or clinic environment with moderate noise levels. Interaction with patients who may be ill, anxious, or upset. Standard office hours with potential for overtime during busy periods. Potential exposure to infectious diseases, following standard precautions. Interaction with staff, vendors, and patients in-person, via phone, and via email. Why Join Our Team? Opportunity to be a key contributor to patient care and clinic operations. Supportive, collaborative environment that values continuous learning and professional growth. Competitive hourly rate, health benefits, retirement plans, paid time off, and additional perks.

Join the ICHS Team! Discover how you can make a difference in people's lives and help strengthen communities. International Community Health Services (ICHS) is a nationally recognized community health center. For over 50 years, we have provided medical, dental, and wellness care to individuals and families from all regions and all walks of life many of whom face significant barriers to receiving the care they need. We believe that quality health care supports stronger families, healthier communities, and a more just society. At ICHS, we are proud of our team-based approach and the shared commitment that drives our work. We value respect, collaboration, and compassion in everything we do. When you join ICHS, you become part of a mission-driven team that believes everyone deserves the opportunity to thrive. Benefits We Offer * Competitive salary for the Seattle/Puget Sound region * "Share the success" bonuses * Insurance premiums 100% paid by ICHS * Paid time off accrual up to 200 hours annually with up to 264 hours rollover year to year * Automatic 4% retirement contribution * 9 paid holidays a year, including 2 personal holidays * Reimbursement for professional licensure Job Summary The Medical Receptionist provides a variety of office and administrative support services including reception, scheduling, reminder calls for the next day appointment, check-in and checkout appointments, interpreter arrangements, and other general office duties. Education - High school graduate or equivalent Experience - One (1) year experience in a health care setting preferred. Other Requirement(s) - Fluent in English: additional fluency in other languages is valued. Knowledge of medical terminology preferred.

Job Description Join the ICHS Team! Discover how you can make a difference in people's lives and help strengthen communities. International Community Health Services (ICHS) is a nationally recognized community health center. For over 50 years, we have provided medical, dental, and wellness care to individuals and families from all regions and all walks of life many of whom face significant barriers to receiving the care they need. We believe that quality health care supports stronger families, healthier communities, and a more just society. At ICHS, we are proud of our team-based approach and the shared commitment that drives our work. We value respect, collaboration, and compassion in everything we do. When you join ICHS, you become part of a mission-driven team that believes everyone deserves the opportunity to thrive. Benefits We Offer Competitive salary for the Seattle/Puget Sound region “Share the success” bonuses Insurance premiums 100% paid by ICHS Paid time off accrual up to 200 hours annually with up to 264 hours rollover year to year Automatic 4% retirement contribution 9 paid holidays a year, including 2 personal holidays Reimbursement for professional licensure Job Summary The Medical Receptionist provides a variety of office and administrative support services including reception, scheduling, reminder calls for the next day appointment, check-in and checkout appointments, interpreter arrangements, and other general office duties. Education - High school graduate or equivalent Experience - One (1) year experience in a health care setting preferred. Other Requirement(s) - Fluent in English: additional fluency in other languages is valued. Knowledge of medical terminology preferred.

Join the ICHS Team! Discover how you can make a difference in people's lives and help strengthen communities. International Community Health Services (ICHS) is a nationally recognized community health center. For over 50 years, we have provided medical, dental, and wellness care to individuals and families from all regions and all walks of life many of whom face significant barriers to receiving the care they need. We believe that quality health care supports stronger families, healthier communities, and a more just society. At ICHS, we are proud of our team-based approach and the shared commitment that drives our work. We value respect, collaboration, and compassion in everything we do. When you join ICHS, you become part of a mission-driven team that believes everyone deserves the opportunity to thrive. Benefits We Offer Competitive salary for the Seattle/Puget Sound region “Share the success” bonuses Insurance premiums 100% paid by ICHS Paid time off accrual up to 200 hours annually with up to 264 hours rollover year to year Automatic 4% retirement contribution 9 paid holidays a year, including 2 personal holidays Reimbursement for professional licensure Job Summary The Medical Receptionist provides a variety of office and administrative support services including reception, scheduling, reminder calls for the next day appointment, check-in and checkout appointments, interpreter arrangements, and other general office duties. Education - High school graduate or equivalent Experience - One (1) year experience in a health care setting preferred. Other Requirement(s) - Fluent in English: additional fluency in other languages is valued. Knowledge of medical terminology preferred.

We're hiring a full-time Patient Services Representative I (PSR I) to join our Radiology Practice. In this role, you will be the first point of contact for patients, greeting them with professionalism and compassion. Responsibilities include verifying information, collecting co-pays, scanning documents, and protecting patient privacy while ensuring a smooth check-in process. This entry-level position offers the opportunity to take on expanded duties, develop new skills, and gain valuable experience. The ideal candidate is friendly, organized, detail-oriented, and committed to creating a welcoming, positive patient experience. Location: Beautiful Olympia, Washington. Geographically located between the salt waters of the Puget Sound and the fresh waters of Budd Inlet and the Deschutes River. The South Sound offers stunning views of Mt. Rainier and the Olympic Mountain range. Compensation: The pay scale is $21.24 - $29.99. Pay is influenced by factors specific to the applicants job-related experience, knowledge, skills, abilities. Work Schedule: Monday - Friday, 8:30am - 5:00pm. This is an in-office position in Olympia, WA. Benefits: We offer a comprehensive benefits package designed to support the well-being and success of our team. This includes a competitive salary, medical and dental coverage, paid time off, and paid sick leave accrual. Employees receive a 401(k) retirement plan with employer matching contributions up to a specified amount, in addition, we offer an annual profit-sharing contribution made directly into your retirement account. Additional benefits include life and disability insurance, a mid-year performance-based salary increase, and a discretionary year-end service bonus. Benefits are available with eligible FTE status; employees working more than 20 hours per week are eligible to participate. 2 Medical plans to choose from, dental, vision, life and LTD HSA and FSA available A 401(k)-employer match, with a profit-sharing component Up to 21 paid days off per year 8 paid holidays annually Life and disability insurance Learning opportunities through professional development programs Educational Assistance Discretionary mid-year performance based increase and end of year service bonus Position Summary: Perform a variety of clerical functions to support the overall Imaging Center Provide excellent customer service to ensure a positive patient experience Professionally and compassionately greet and check in patients Manage busy times in a friendly and efficient manner Verify and ensure the accuracy of patient demographic and insurance information entered into the medical record Collect and scan necessary documentation Process payments, co-pays, and billing information, and respond to patient questions regarding routine billing and insurance matters Accurately enter incoming orders in a timely manner Meet or exceed performance metrics with a focus on quality, accuracy, and timeliness De-escalate basic conflict situations and recognize when escalation is necessary and requires supervisory assistance Support clinical staff by coordinating smooth patient flow Handle confidential patient information with discretion and compliance with HIPAA regulations Qualifications and Requirements High School diploma or equivalent Minimum of 1 year experience in a customer service position, required. Minimum of 1-year medical office experience, preferred Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time Demonstrates a professional demeanor in appearance and behavior in all work-related interactions Our Values As a Radia employee, we'll rely on you to reflect our mission and values. At Radia Imaging Services, our mission is to deliver compassionate, patient-centered care through advanced imaging technology and expert clinical teamwork. We are committed to providing accurate, timely, and accessible diagnostic services that support better health outcomes for every patient we serve. Our values guide everything we do: Excellence - We hold ourselves to the highest standards of clinical quality, accuracy, and safety. Compassion - We treat patients and families with respect, dignity, and empathy. Collaboration - We partner with providers, staff, and communities to ensure seamless, supportive care. Innovation - We embrace continuous improvement and leading-edge technology to better serve our patients. Integrity - We act with honesty, professionalism, and accountability in every interaction. South Sound Radiology is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDSSR

Job Description - Home Health Intake/Scheduling/Medical Records The Home Health Intake/Scheduling/Medical Records Specialist is responsible for coordinating patient admissions, managing daily scheduling of clinicians, and maintaining accurate medical records. This role ensures smooth workflow across intake, scheduling, and documentation processes to support quality patient care and regulatory compliance. Key Responsibilities Manage patient intake, verify eligibility, and gather required documentation. Coordinate and maintain clinician schedules to ensure timely patient visits. Maintain and update medical records in compliance with agency policies and regulatory standards. Communicate with patients, families, and healthcare providers to facilitate care coordination. Support the clinical team by ensuring accurate and timely documentation flow. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at ****************************

Job Description We are a family owned specialty optometry clinic that focuses on myopia management, binocular vision, dry eye and custom contact lenses. Our patients come to us because they're looking for answers and long term support, not quick fixes. The care we deliver is thoughtful and thorough, and the way we treat people reflects that. As the medical receptionist, you're the one who sets the tone for each visit. You welcome patients, keep the day on track and make sure the front desk runs smoothly so the clinical team can focus on providing exceptional care. We believe that the work we do matters, but we also believe in having a life outside of work. We protect our weekends for family time and personal time, which means we operate Monday through Friday only. Our typical schedule is 8:40 to 5:15. This role is a good match for someone who wants meaningful work in a setting that values balance and consistency. Because we're family owned, you'll see the difference in how we support our team. We offer paid time off that accrues at .05 hours for every hour worked, which is equal to two hours of PTO for every 40 hours. After the probationary period, you also receive paid holidays. Team members enjoy generous in-house perks on services and products, which is especially helpful in a clinic that focuses on specialty care. This position is ideal for someone who enjoys helping people, communicates with confidence and likes being the steady, organized presence at the front of a clinic. You'll be part of a team committed to enriching people's lives so they can reach their full potential. Responsibilities Patient Experience and Front Desk Operations • Warmly greet every patient and set a professional, friendly tone • Manage check in and check out, ensuring accurate collection of demographics, insurance and payments • Explain visit expectations in a way that helps patients feel informed • Keep the reception area tidy, organized and ready for each appointment • Maintain patient confidentiality and follow HIPAA standards Scheduling and Communication • Schedule new and returning patients while noting the correct appointment type for their needs • Answer phone calls and messages with clarity and good judgment • Assist patients with questions about their appointment, insurance or paperwork • Monitor voicemail, email and text platforms to ensure timely responses • Coordinate appointment changes or cancellations in a way that supports clinic flow Insurance and Payment Support • Gather insurance information accurately at every visit • Understand basic differences between medical and vision insurance • Verify benefits and communicate coverage to patients when needed • Collect payments and process transactions with accuracy • Identify when additional documentation or authorization is required Administrative Support • File, scan and upload documents into the EHR • Manage faxes and route information to the right team members • Assist with daily tasks such as confirmations, reminders and patient follow up • Support front office projects during slower moments • Collaborate with team members to keep operations smooth throughout the day Required Skills Required • Strong communication skills with a calm, patient and professional style • Ability to multitask while keeping a close eye on accuracy • Basic comfort with computers, scheduling systems and electronic records • Reliable attendance and the ability to manage a steady workflow • Comfortable engaging with patients of all ages and backgrounds • Ability to maintain confidentiality and follow privacy rules • A mindset that focuses on solutions rather than blame Preferred • Experience in optometry, ophthalmology or a medical office • Familiarity with collecting insurance information and discussing benefits • Understanding of medical and vision terminology or willingness to learn • Prior experience in customer service where empathy and clarity were important Personal Qualities That Help You Succeed • You stay composed when the day gets busy • You take ownership of your work and follow through without needing reminders • You enjoy learning new skills, especially in a specialty environment • You treat patients the way you would want your own family treated • You bring a positive, steady presence that supports the team Pay Scale ***Starting at $20.00 and up--DOE*** This is an in person role, and candidates must be eligible to work in the United States.

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization. * Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do. * Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives. * Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values and Theory of Change. * Communication: We practice effective and clear communication with staff, relatives, teams and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making. * Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best. Position Summary: The Provider Scheduler, working under the functional guidance of the Director of Clinic Operations carries out daily schedule templating, Epic scheduling decision tree and manages the master provider schedules in collaboration with the clinical team. Organizational Structure/Reporting Relationships: This position reports directly to the Director of Clinic Operations and is a member of the Operations team. This position has no direct reports. Organizational Responsibilities * Hold Indigenous values and practices with respect and integrity. * Hold yourself accountable to the highest standard by being resourceful, innovative, creative and solutions oriented. * Actively participate in organizational activities with the understanding that success is achieved through teamwork. * Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind. * At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive and innovative care. Job Responsibilities * Provides support for a template, decision tree, and room assignment management: * Fulfills schedule change requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques: * Identifies and completes necessary modifications to master and daily templates, and decision tree build to meet client requests. * Collaborates with clinical staff to ensure appropriate daily staffing levels required to meet the needs of our relatives. * Consistently meets or exceeds Service Level standards when resolving requests. * Independently carries out project work and meets all project deadlines. * Participates in the development and implementation of the design of daily schedules, templates and Epic decision trees that enhance patient access and scheduling workflows. * Documents and revises technical and operational standards, functionality, workflow, and other system requirements. * Analyzes available reports and data to proactively identify areas for improvement on measures of access and capacity and makes recommendations to the department leadership. * Performs that role of a business analyst working with enterprise technical teams to determine the appropriateness of change requests in the system including Visit Types, Referrals, and other changes to the system as requested. * Completes all required training as needed to maintain the appropriate template builder access in Epic and to meet requirements of the work as dictated by department leadership. * Participates in other responsibilities, projects, committees and meetings as assigned. Background Qualifications Required: * High school diploma or equivalent and 2 years experience in healthcare scheduling or other high volume scheduling environment. * Familiarity working with diverse communities including American Indian/Alaska Native (AI/AN) population and a desire to serve our population. * Must have 2-5 years related health care experience, including experience with health care clinical and/or revenue cycle systems. * Epic Certification desired, but not necessary * Experience in a FQHC setting preferred. * Experience managing provider schedules a plus. * Willingness to complete Epic training and certification. * Understands and applies knowledge of medical practice operations, scheduling and the specifics of Epic and Cadence functionality. * Ability to manage multiple tasks simultaneously, set priorities, and understand the enterprise environment and competing priorities in conjunction with developing/meeting project goals. * Can work independently as well as collaboratively with team members, building strong working relationships. * Ability to cooperatively and effectively work with people from all organizational levels and build consensus through negotiation and diplomacy. * Effectively communicates with colleagues at all levels of the organization, including clinic staff, leadership, and providers. * Commitment to high-quality customer service. * Proven organization and analytical skills. * Demonstrated ability to identify problems and follow through until resolution. * Exhibit sound and accurate decision-making and serve as an expert resource for problem-solving. * Independently motivated and a self-starter. * Remain flexible and adaptable within a fast-paced environment and with rapidly changing requirements, working well in ambiguity. * Able to quickly learn new processes and procedures. * Excellent written and verbal communication and presentation skills. Able to communicate technical information in lay terms. * Experience with Epic, computer software including MS Excel, MS PowerPoint, MS Outlook, MS Word required. Experience with MS Visio, SharePoint, and other healthcare information systems a plus. Working Environment: * Highly collaborative and dynamic work environment with cubicle-type workspace. * May be required to travel off-site to other Partners facilities to attend meetings and trainings. * SIHB staff work four (4) ten (10) hour shifts per week. Standard hours are 7 am to 6 pm, 4 days a week, with occasional extra hours for events or to meet deadlines. * As projects and priorities dictate, non-standard work hours might be needed.

Job DescriptionSalary: $19-21/hour depending on experience Hands on Therapy is seeking an awesome Medical Office Receptionist for our outpatient pediatric therapy clinic in Fairbanks, Alaska. Previous medical office experience with insurance and billing is preferred. This is an hourly position, based on experience. We offer full medical and vacation benefits for full time hours. Opportunity for growth, if qualified, and especially with HR, Healthcare admin, or business degrees. We are a fun, energetic group with passion for serving kids with special needs. If you enjoy a busy, lively workplace, and can easily adapt to the unpredictable nature of life with children, then we want you on our team! As a Receptionist, you will be the first point of contact for our clinic, welcoming guests and greeting people who visit the business. Multitasking andstress management skillsare essential for this position. To be successful as a Receptionist, you should have a pleasant personality and engage with others in a way that fosters positive and productive relationships Responsibilities Greet and welcome patients and visitors as soon as they arrive at the office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures, coffee/tea) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Update calendars and schedule appointments Arrange for patient travel, and prepare vouchers Collect payment Obtain referrals and authorizations Perform other clerical receptionist duties such as maintaining patient records, filing, scanning, photocopying, transcribing and faxing Qualifications and skills High school degree; additional certification in Office Management is a plus Professional attitude and appearance Multitasking and time-management skills, with the ability to prioritize tasks Ability to work in high stimulus environment Proven work experience as a Receptionist, Front Office Representative or similar role Proficiency with Microsoft Office applications and familiarity with other scheduling software Hands-on experience with office equipment (e.g. fax machines and printers) Effective and enthusiastic verbal and written communicator Ability to be resourceful and proactive when issues arise Excellent organizational skills Demonstrates empathy towards our patients concerns and exercises patience in challenging situations

Job DescriptionDescription: Department: Health Services Reports To: Rachel Armas FLSA Status: Non-Exempt TS Range: 5/6 ($19.16) Time Status: Full time SUMMARY: Under the supervision of the Health Services Assistant Director, the medical receptionist performs the duties of the front desk including patient flow, doctor scheduling and operation of switchboard for entire Health Clinic staff ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Greeting patients. Scheduling appointments electronically. Explaining clinic policy to patients. Receiving and delivering messages. Processing incoming and outgoing mail. Receiving calls from doctor offices, hospital labs and x-ray. Taking prescription refill messages. Filing medical reports and insurance forms. Verifying and updating patient data. Ensuring accuracy of patient charts; pulling patient charts. Completing insurance and other forms. Coding of diagnoses and procedures. Operating office machinery such as fax and copy machine. Entering data into the Indian Health Services RPMS/Electronic Health Records system. Maintaining the receptionist area. Other duties as assigned. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Have good communication skills and ability to work well with people. Have good typing skills. Ability to work in a professional manner and treat patients with respect and consideration. Be consistently at work and on time. Maintain confidentiality of all medical information. Knowledge of Microsoft Word and Excel is preferred. Please note that a skills test will be administered as part of the interview process. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, use whole numbers, common fraction and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS: Must pass a criminal history background check. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required sit, talk and hear; frequently required to use hands to finger, handle or feel; and occasionally required to walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl. The employee may frequently be required to lift up to 10 pounds and occasionally lift and/or move up to 25 pounds. This position also requires close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships) and the ability to focus (ability to adjust the eye to bring an object into sharp focus). The specific job duties that require the physical demands listed above are, producing and reading documents and monitoring the environment for safety including patient behavior. The noise level in the work environment is usually moderate. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CONFIDENTIALITY: Must maintain the utmost confidentiality in all work, cases and files pertaining to projects and activities of this position. Any violation in this matter will result in termination of employment. DRUG FREE WORKPLACE: The successful candidate will be required to have a urinalysis for drug and alcohol screening in accordance with the Tribe's Drug Free Workplace Policy. INDIAN PREFERENCE: Indian Preference will be exercised in the hiring of this position in accordance with the Tribe's Personnel Policies. TO APPLY: Submit application packets including a resume and cover letter to **************** Contact Human Resources for more information: ************. Requirements: EDUCATION and/or EXPERIENCE: Associate of Arts Degree and one year of related experience, OR High School Diploma/GED and three years experience of office administration or clerical experience OR five years of office administration or clerical experience. This position also requires typing ability of 40 words per minute.

This position is the first impression of TRA Medical Imaging. The Registration Specialist position is responsible for greeting all patients and other clients in a friendly and professional manner. Duties include registering patients, answering phones, communicating with others in a professional manner, collecting account payments, and monitoring patients and their families while in reception area. The Registration Specialist must work as part of a team and assume other responsibilities as assigned by site manager or lead. Relies on limited judgment and experience to plan and accomplish goals. Performs a variety of tasks. Location: Tacoma, WA Schedule: This will be a 1.0 FTE 40 hour per week role. * Monday: 10AM - 6:30PM * Tuesday: 10AM - 6:30PM * Wednesday: 10AM - 6:30PM * Thursday: 10AM - 6:30PM * Friday: 10AM - 6:30PM Pay and Benefits: New employees to this role can expect to be offered $19.27 - $22.93 per hour based on relevant experience, skills, and abilities. Benefits Highlights: * Generous PTO: Up to 17 days/year for new employees + 9 holidays + rollover * 401(k): 3% automatic employer contribution + 3% match * Annual pay increases * Full benefits: Medical, dental, vision, life, disability, mental wellness * For more detailed benefits synopsis visit tranow.com/about/careers Our Mission To provide sustainable breast health services to all women in our community in a caring environment that fosters confidence, comfort, peace and dignity for each individual. In addition to providing excellent care, the mission of the Carol Milgard Breast Center is to provide sustainable breast health services to all women in our community in a caring environment that fosters confidence, comfort, peace and dignity for each individual. As a non-profit organization, we provide financial assistance to eligible patients so everyone can access essential mammography services, regardless of their financial circumstances. To ensure that all women have better access to potentially life-saving mammography services, we look for support from individuals and community partners to help us fund outreach efforts and screening mammograms. You can make a difference by providing the financial support to help pay for mammograms and other breast imaging services for women in less fortunate circumstances. Our Vision Our vision at Carol Milgard Breast Center is to instill a sense of patient confidence through superior patient-centered care and to be characterized as: * The facility of choice for community providers to obtain accurate and timely diagnosis of breast disease for patients * The facility of choice to attract and retain highly dedicated, highly specialized radiologists, technologists and staff * A gathering place for multi-disciplinary medical teams to discuss every facet of breast diagnosis and treatment * A community resource for education and outreach * A model for effective and efficient use of philanthropic resources Learn more about us at the Carol Milgard Breast Center by touring our website - ***************************************** Essential Job Functions: * Greet and register patients for radiology procedures ensuring their comfort and answering their questions. * Duties include verifying patient insurance coverage and demographics; ensuring paperwork is complete for the specific modality and communicating with other medical facilities as needed. * Collect account payments. * Handle routine office administrative procedures including word processing, sorting and reviewing referrals, faxing and keeping workstations/patient areas clean and organized. * Responsible for document scanning and navigating the RIS system. * Check work email daily. * Follow the HIPAA privacy and security policies and procedures. * Perform other related work as required. Qualifications: Education/Work Experience * High School Diploma or GED equivalency required. * Minimum 1 year of recent, related experience, or equivalent combination of education, training, and experience. Job Knowledge/Skills * Have a general knowledge of radiology procedures including Mammography; Bone Densitometry; Ultrasound; CT; MRI; NM; FL; PET; and IR. * Working knowledge of CPT codes and the RIS system. * Use proper phone etiquette and correct grammar. * Ability to demonstrate effective customer service skills. * Ability to work effectively in a teamwork environment and have respectful behavior while working with co-workers. * Communicate professionally with other medical facilities, patients, and customers. * Ability to provide geographical directions to all outpatient locations. * Must possess excellent verbal communication skills; good organization skills. * Knowledge of administrative and clerical procedures and systems including word processing systems, typing, and filing. * Ability to manage multiple tasks and carry out instructions effectively. Licensure/Certifications Current driver's license valid in the State of Washington is required or other evidence of equivalent mobility. Physical Requirements Work is classified as moderate in physical requirements. Must be able to assist in supporting patients of varying weight. Ability to stand, walk or sit for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Also requires manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment as necessary. Mental Requirements Work requires high attention to detail and the ability to handle mentally stressful situations. The ability to maintain high level of sensitivity towards confidential information is also required. Working/Environmental Conditions Work environment consists of normal office or administrative working conditions. There may be exposure to communicable diseases. There will be limited exposure to ionizing radiation. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

This position is the first impression of TRA Medical Imaging. The Registration Specialist position is responsible for greeting all patients and other clients in a friendly and professional manner. Duties include registering patients, answering phones, communicating with others in a professional manner, collecting account payments, and monitoring patients and their families while in reception area. The Registration Specialist must work as part of a team and assume other responsibilities as assigned by site manager or lead. Relies on limited judgment and experience to plan and accomplish goals. Performs a variety of tasks. Pay and Benefits: New employees to this role can expect to be offered $19.27 - $22.93 per hour based on relevant experience, skills, and abilities. TRA additionally offers a +15% "in lieu" pay differential for all Per Diem employees. Location: This position is Per Diem and may be required to travel to all TRA locations. (Shift differential available for evening and weekend schedules) Schedule: Per Diem Employees are expected to work a minimum of 2 shifts or 16 hours per month. About TRA Medical Imaging TRA Medical Imaging is a premier, physician-owned and physician-led radiology practice with a 100+ year history of serving the communities of the South Puget Sound region. Centered in Tacoma, WA, TRA has a geographic presence extending from Seattle to Olympia. TRA takes pride in diversity and inclusion, a philosophy that aligns well with our Pacific Northwest values. We are led by a progressive group of approximately 100 sub-specialized radiologists who take pride in delivering high-quality, patient-centered care while fostering a practice culture intended to feel more like a family than a corporation. Why Choose TRA Medical Imaging TRA is an independent, stable, and diversified practice with a broad clinical and geographic footprint. Our governance structure is transparent, democratic and equitable with an unwavering commitment to physician leadership and autonomy. As part of that promise, TRA welcomes employee participation and collaboration and is committed to providing personalized professional development opportunities. Our commitment to culture is evidenced by our certification as a great workplace by the independent analysts at Great Place to Work and embodied by our mission statement: Trust our family to care for yours . TRA has been the respected provider of excellence in medical imaging in the South Sound since 1918. Join our team as we write the next 100 years of the TRA story. Want to learn more about TRA's commitment to patients, employees and our community? Visit ************************************* and explore your future with us today! Essential Job Functions: Greet and register patients for radiology procedures ensuring their comfort and answering their questions. Duties include verifying patient insurance coverage and demographics; ensuring paperwork is complete for the specific modality and communicating with other medical facilities as needed. Collect account payments. Handle routine office administrative procedures including word processing, sorting and reviewing referrals, faxing and keeping workstations/patient areas clean and organized. Responsible for document scanning and navigating the RIS system. Check work email daily. Follow the HIPAA privacy and security policies and procedures. Perform other related work as required. Qualifications: Education/Work Experience High School Diploma or GED equivalency required. Minimum 1 year of recent, related experience, or equivalent combination of education, training, and experience. Job Knowledge/Skills Have a general knowledge of radiology procedures including Mammography; Bone Densitometry; Ultrasound; CT; MRI; NM; FL; PET; and IR. Working knowledge of CPT codes and the RIS system. Use proper phone etiquette and correct grammar. Ability to demonstrate effective customer service skills. Ability to work effectively in a teamwork environment and have respectful behavior while working with co-workers. Communicate professionally with other medical facilities, patients, and customers. Ability to provide geographical directions to all outpatient locations. Must possess excellent verbal communication skills; good organization skills. Knowledge of administrative and clerical procedures and systems including word processing systems, typing, and filing. Ability to manage multiple tasks and carry out instructions effectively. Licensure/Certifications Current driver's license valid in the State of Washington is required or other evidence of equivalent mobility. Physical Requirements Work is classified as moderate in physical requirements. Must be able to assist in supporting patients of varying weight. Ability to stand, walk or sit for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Also requires manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment as necessary. Mental Requirements Work requires high attention to detail and the ability to handle mentally stressful situations. The ability to maintain high level of sensitivity towards confidential information is also required. Working/Environmental Conditions Work environment consists of normal office or administrative working conditions. There may be exposure to communicable diseases. There will be limited exposure to ionizing radiation. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EAMC MISSION At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control. POSITION SUMMARY The Patient Processing Pre-certification Scheduling Specialist functions in a high volume, fast-paced environment. The Specialist provides courteous and efficient service to patients and physician offices while scheduling requested appointments across multiple locations. Concise communication skills and excellent customer service are a must for this position. The Specialist should be a driven, self-motivated individual who is able to move between tasks quickly, making the most of their time. POSITION QUALIFICATIONS Minimum Education High School Diploma or equivalent Minimum Experience 1-2 years customer service experience, including working on a computer. Required Registration/License/Certification N/A Preferred Education Associate Degree in Business or Health related field, Knowledge of Medical Terminology Preferred, Knowledge of ICD-10 and CPT coding preferred Preferred Experience 1-2 years healthcare/hospital experience and/or customer service experience. 1-year computer experience and the ability to type and spell accurately. Preferred Registration/License/Certification Certification of Patient Accounts preferred. Other Requirements N/A

Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. This opportunity includes a monthly wellness plan. Compensation: $18-$20/hr Depending on Experience + BONUS Potential Schedule: 15 hours approximately per week Potential to grow into other roles. Free chiropractic care included! What we are looking for in YOU and YOUR skillset! Driven to climb the company ladder! Possess a winning attitude! Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all patient accounts are current and accurate Have strong phone and computer skills. Have at least one year of previous Sales Experience. Participate in marketing/sales opportunities to help attract new patients into our clinics Be able to prioritize and perform multiple tasks. Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Work cohesively with others in a fun and fast-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner Essential Responsibilities Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or sit for long periods of time Able to lift up to 50 pounds Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY About The Joint Chiropractic The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur's “Franchise 500 ” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit ***************** Business Structure The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices. You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

TITLE: Patient Eligibility Coordinator (PEC) REPORTS TO: Provider and Patient Coordinator Manager WORK WEEK: Not to exceed 40 hours per week WAGE CLASSIFICATION: Non-Exempt OSHA RISK CLASSIFICATION: Medium STARTING SALARY: $21.00 per hour with benefits SUMMARY POSITION STATEMENT Under the supervision of the Provider and Patient Coordinator Manager, working closely with the CFO, this position conducts enrollment activities for PCHS to identify, contact and enroll uninsured patients and community members into health insurance coverage. Assists all PCHS staff with processes that identify uninsured patients and enroll them in insurance for which they qualify. Participates in outreach activities on behalf of PCHS. PCHS manages patient care using a team-based approach in our interactions with patients and working to achieve stated objectives and outcomes. This position will: Assist qualified patients to enroll into Sliding Fee discount and then determine their eligibility for same. Facilitate the process for patients to access outside financial assistance. Provide information to patients and clients about PCHS's policies and procedures as they pertain to enrollment and eligibility for available financial programs. ESSENTIAL FUNCTIONS/ROLES & RESPONSIBILITIES OF THE POSITION Functions in accordance with and in support of PCHS's mission, vision, policies and procedures. Check Insurance eligibility for patient coverage in advance of scheduled appointments by scrubbing provider schedules. Contact any patient whose insurance fails eligibility to obtain current insurance information prior to patient appointment. Assist patients who need help filling out agency paperwork. At time of patient check-in, assist all new patients as well as existing patients in need with the registration process including reviewing insurance coverage and eligibility for Medicare, Medicaid, Marketplace, and Sliding Fee Discount Program. Assist patients in gathering their data. Assure completeness of clinic forms. Interview patients to assist with and begin the process to access financial assistance; procure necessary paperwork from patients, including proof of income and any other pertinent documents. Determine a patient's eligibility for PCHS's in-house discount/sliding fee scale, input sliding fee information into the practice management system. Update patient eligibility and financial information on a regular basis as required under the Sliding Fee Discount Program. Establish a positive working relationship with outside agencies; develop a collaborative working relationship with contact person. Coordinate with in-house case managers and community resources to facilitate a patient/client application process to outside agencies; whenever applicable, do an intra-agency referral to a case manager. All billable services will be referred to an appropriate in-house staff member. Access and have a basic understanding of all agency practice management systems. Specifics required by ACA law: The navigators are expected to provide “fair, impartial, and accurate information that assists consumers with submitting the eligibility application, clarifying distinctions about qualified health plans and helping qualified individuals make informed decisions during the health plan selection process”. They will also provide additional assistance to consumers, who are disabled, do not speak English, or who are unfamiliar with health insurance. The proposed guidelines specify that while navigators do not have to be licensed insurance agents or brokers, they: Cannot be employed by an insurer; Cannot receive compensation or rewards from carriers; Must disclose what other lines of insurance they intended to sell during their work; Must disclose any prior employment with health insurers in the previous five years; and Must certify that they will abide by conflict of interest and impartiality standards developed by HHS. The proposed rule also states that navigators cannot select a plan for their clients, and that they are not tasked with determining whether a client is eligible for a subsidy through the ACA. Navigator must not have a personal interest in the coverage choices made by individuals or employers who receive the navigator's assistance, “More specifically, with respect to the assistance offered by a navigator to a small employer, a navigator should not have a personal interest in whether a small employer choose to self-insure its employees or chooses to enroll in full-insured coverage inside or outside the exchange.” Must pass drug test and State required background. **

Start the day excited to make a difference…end the day knowing you did. Come join our team. The Patient Experience Representative (PXR) plays a vital role in enhancing the care experience for patients, families, and Associates. The position will act as a bridge between patients, families, visitors, and the care team. The role involves providing compassionate support, addressing concerns, and ensuring clear communication between the care team and patients and families. The PXR offers on the spot service recovery, promotes a welcoming environment, and proactively anticipates and responds to patient needs. By conducting patient rounding, the PXR captures feedback, identifies trends, and helps resolve issues utilizing resourcefulness, interpersonal and communication skills, and service recovery methods before they escalate to formal complaints and/or grievances. Essential Functions & Responsibilities: Proactive Communication and Support - Act as a liaison between patients, families, and clinical team to facilitate clear communication, improve patient understanding of their care, and convey patient concerns and needs to staff. Responds to patient, family, and visitor concerns. Facilitates solutions between the care team and patients/families when other alternatives are not available. Patient Rounding - Provide direct communication and support by visiting patients throughout the hospital to assess comfort levels and identify additional support needs. Work closely with care team and leadership identifying and responding to support needs. Service Recovery and Conflict Resolution - Proactively collaborate with the care team. Anticipate patient needs and address concerns promptly, providing on-the-spot service recovery and escalating unresolved issues to appropriate leadership and Patient Relations as necessary. De-escalate conflict and crisis situations between the care team and patients/families. Assist with resolving concerns, ensuring fluid communication between patients, families, the care team, and Patient Relations through strong problem-solving, communication, and conflict resolution skills. Advocacy and Coordination - Facilitate communication between patients, families, and the care team, advocating for needs and troubleshooting challenges that arise during care. Feedback and Insights - Listen to patients, families, and caregivers to gather and share insights that inform the Patient Experience team, Patient Relations, and other system committees for strategic planning and decision-making. Team Collaboration - Work with clinical and administrative team to maintain a compassionate approach. Support staff with difficult situations. Support Patient Relations with intake of formal complaints and grievances as needed. Visibility and Engagement - Maintains high visibility in patient care areas to foster engagement, support, and collaborative relationships. Performs other duties as assigned. Required: H.S. diploma Self-management and personal accountability, with ownership for achieving consistent, sustained positive service experiences. Ability to recognize and anticipate the needs of patients and respond accordingly. Ability to thrive in stressful situations, demonstrating strong conflict resolution and de-escalation skills. Strong communication skills to effectively interact with all levels of staff, physicians, patients, and families and address conflict, mediate solutions, and communicate clearly with various levels within the organization and diverse patient populations. Strong customer service skills. Critical thinking abilities to generate ideas and execute solutions. Demonstrates tolerance and flexibility in all situations. Problem-solving skills to identify resolutions. Independent decision-making skills. Compassionate attitude to provide emotional support as needed. Empathy and emotional intelligence, with a commitment to fostering a compassionate care environment Interpersonal skills to create a welcoming positive environment Preferred: Associate's degree in Social Services, Psychology, Nursing, Communications, Health Administration, or a related field. As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Complete any administrative work that goes along with scheduling the appointment. Transcribe any external orders from Physican. Handle high call volumes for multiple locations and departments. **Essential Functions** + Utilize multiple systems to perform all scheduling functions as needed. + Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance + Providing patients with preparation and location information. + Correctly collecting and inputting patient data into the system. + Validating patient insurance and explaining benefits as needed. + Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties. + Acting as a mentor for new hires as needed. + Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. + Performs other duties as assigned. **Skills** + Customer Service Etiquette + Basic Medical Insurance Knowledge + Intermediate Computer Operating Knowledge + Multi-Channel Phone Experience + 30+ WPM Typing Speed + Active Listening + Reading Comprehension + Critical Thinking + Active Learning + Complex Problem Solving **Physical Requirements:** **Qualifications** + High school diploma or equivalent OR (4) years of revenue cycle experience. + Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience. "Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings." The following states are currently paused for sourcing new candidates or for new relocation requests from current caregivers: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, Washington **Physical Requirements** + Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. + For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. **Location:** Peaks Regional Office **Work City:** Broomfield **Work State:** Colorado **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.81 - $24.99 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington's leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services. NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position. Your Career Pathway with NEW Health We create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one-on-one career planning. There are many paths to grow your career within NEW Health; here are some examples: Front Desk -> Medical Assistant Apprentice -> Certified Medical Assistant -> Assistant Operations Manager -> Clinic Operations Manager Dental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager -> Care Coordination Manager Pharmacy Assistant -> Pharmacy Technician Apprentice -> Pharmacy Technician -> 340B Specialist Benefits with You and Your Family in Mind Up to three weeks of paid time off your first year plus nine paid holidays Free Life Flight membership for your family No-cost medical, dental, and vision insurance for employees Health Savings Account and Flexible Spending Account options 401(k) plan with matching contribution Continuing education, license, and tuition reimbursement opportunities The above list is not inclusive of all full-time employee benefits and is dependent upon eligibility criteria. Purpose of Job: This position is part of a multi-disciplinary team that provides quality patient care in our patient centered medical home model. The purpose of this position is to improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties as follows: Essential Duties and Responsibilities: Immediately greets patients upon arrival; verifies appointment, insurance and personal information. Collects co-pay and applicable paperwork from patient. Reconciles daily receipts/petty cash. Enters patient demographics information into billing and electronic health/dental records system (EHR/EDR). Ensures accuracy and completion of intake forms before forwarding to billing for processing. Closes batches daily. Professionally answers calls, takes messages and/or refers callers to appropriate individuals. Schedules appointments and translators as needed. Treats patients with highest respect in all functions of job and maintains patient confidentiality. Monitor patient waiting rooms for cleanliness and security, sanitizing s needed or directed. Performs other duties as assigned. Travel may be required. Education/Experience: An HS diploma or equivalent is required. Applicable additional schooling and/or formal training preferred. Customer service and multi-line telephone experience are preferred. Skills: Computer skills required. Ability to spell accurately. Able to clearly communicate information to patients and gather information from patients. Must have basic math skills to calculate patient payments. Physical Demands: Front Office staff are required to stand, sit, and be mobile 1/3rd to 2/3rds of the time. They are required to use hands to finger, handle or feel over 2/3rds of the time; while reaching with hands and arms occurs 1/3rd of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than 1/3rd of the time. Communicating by talking/ hearing occurs over 2/3rds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10lbs and less than 1/3rd of the time up to 25-40lbs. Rarely is there a need to lift more than 41lbs. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.