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Center Management jobs near me - 39 jobs

  • Operations Manager, Customer Experience

    Upstart Services 4.0company rating

    Columbus, OH

    About Upstart Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we'd love to hear from you! The Team: We are seeking a highly skilled and motivated Operations Manager to lead one of our multi-channel teams (email, chat, phone). The Operations Manager will oversee day-to-day operations, manage team production and outcomes, and provide leadership to a team of agents that deliver applicant-facing support. The ideal candidate thrives in a fast-paced environment, is passionate about operational excellence, and has experience scaling systems and processes through automation and change management. As the Operations Manager, you will be accountable for ensuring the team meets target KPIs, and the adoption and measured impact of automation. Beyond delivering on metrics, you will hire, coach, and develop associates, lead continuous improvement initiatives, define requirements and measure the ROI of automation; while ensuring processes remain compliant and scalable in a fast-paced environment. How you'll make an impact Lead daily operations across Customer Experience channels (email, chat, phone), ensuring strong performance against productivity, adherence, and quality KPIs. Identify and implement process automation and workflow enhancements in partnership with Product, Engineering, and other key teams. Oversee automation platforms and tools, ensuring they are functioning as intended, aligned with operational goals, and continuously optimized based on performance data. Analyze automation performance data to identify opportunities for enhancement, reduce manual effort, and improve overall customer experience. Drive change management initiatives, ensuring smooth adoption of new tools, processes, and operational strategies. Continually optimize existing operations to improve customer satisfaction, increase transaction success rates, and scale efficiently. Mentor and develop a high-performing team of Customer Experience specialists and leads, fostering accountability, growth, and collaboration. Leverage data-driven decision making to identify performance trends, root causes, and areas for continuous improvement. Oversee Learning & Development, Quality Assurance, and Workforce Management functions, ensuring alignment on strategy, staffing, training, and performance optimization across all CX channels Build operational dashboards and reports using analytics tools (e.g., Looker, MODE) to track key metrics and communicate outcomes to senior leadership. Minimum Qualifications 3+ years of people management experience demonstrating strong leadership and interpersonal skills, consistently exceeding goals, embracing leadership opportunities, and proactively seeking new challenges to drive team and organizational success. Strong understanding of contact center technology, including telephony systems, CRM software, and performance monitoring tools. Demonstrated experience in process improvement, change management, and implementing automation to drive efficiency and scalability. Excellent communication skills, both written and verbal with the ability to effectively communicate with team members and senior management and cross functional partners. Ability to work 11:30 AM - 8:00 PM EST Proven experience in uncovering, driving, and implementing process improvements. General Knowledge of computers and computer software applications with advanced proficiency in Google Suites (including spreadsheets, docs and presentation software) Strong analytical and problem solving skills with the ability to identify issues and develop thoughtful data driven solutions. Must be able to coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion Preferred Qualifications 5+ years in operations leadership, preferably in financial services or a high-growth tech company 1+ years of experience in a pre-origination loan processing environment Experience in scaling or transforming customer support operations through workflow automation or tooling improvements Strong operational and technology background in contact center management, with demonstrated experience overseeing Workforce Management, Quality Assurance, and Learning & Development functions to optimize performance and scalability Position location This role is available in the following locations: Columbus, Ohio. This role requires adherence to Upstart's digital first policy and also requires 2 days per week, onsite, at the Columbus,OH office. Time zone requirements The team operates on the East coast time zone. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. What you'll love: Competitive Compensation (base + bonus & equity) Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings Employee Stock Purchase Plan (ESPP) Life and disability insurance Generous holiday, vacation, sick and safety leave Supportive parental, family care, and military leave programs Annual wellness, technology & ergonomic reimbursement programs Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering Catered lunches + snacks & drinks when working in offices #LI-Associate At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range$75,900-$105,000 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com ************************************************
    $75.9k-105k yearly Auto-Apply 5d ago
  • Remote Receptionist

    Patlive

    Remote job

    Department Contact Center Employment Type Part Time Location Remote - USA Workplace type Fully remote Compensation $14.00 / hour Reporting To Contact Center Management Your Mission: (If you choose to accept) Your Awesome Skills We've Got The Perks About PATLive PATLive provides quality live answering services that are friendly and highly reputable. Each and every one of our customers receives a thorough online reporting package, a local or toll free number, and 24/7 friendly customer support. We are relied upon by a range of businesses for going above and beyond to deliver a professional service that caters to its customer, all at affordable prices. PATLive has been serving tens of thousands of customers around the world since 1990 and was listed as an Inc. 500 company for 3 years running. We invest in the latest technology and only hire the best people for our 24/7 answering center. PATLive is committed to fostering a diverse and inclusive workplace and welcomes candidates of all backgrounds, regardless of gender, race, ethnicity, or any other protected characteristic.
    $14 hourly 60d+ ago
  • Supply Chain and Logistics Management Trainee - Warehouse

    Penske 4.2company rating

    Groveport, OH

    Are you ready to move your career forward? As a Logistics Trainee, you will be a part of a winning team that inspires the next chapter of growth. You will discover opportunities to proactively improve our service promise to customers, while being exposed to processes, policies, and procedures and focusing together on shared objectives. At Penske you will be introduced to top-tier technologies, collaborative teams, and ways to drive purposeful innovation and continuous improvement within our systems and operations. Things move fast at Penske. You will too. You'll be on a fast track to furthering your leadership career, with advancement opportunities upon graduation from the program. Are you eligible? •You've got an undergraduate degree •Your leadership track record is evident whether in class, on campus, in your community, or in the military •You're legally authorized to work in the U.S.A. -Unfortunately, we are currently unable to sponsor individuals for employment visas for these positions. •Each program will start on the first of the month and go for approximately 9-12 months. •You're able to commute to “city, state” daily. Open to relocation after completion of the program. We take pride in offering a competitive wage and great benefits including: Pay: $25.00 per hour with average annual of $55,000 (including OT) Benefits: Our excellent benefits plan keeps associates and their families happy, healthy, and secure. To learn more visit ***************************** Additional Benefits: • Paid Time Off: Start earning from Day 1! • Medical, Dental, Vision, & Life Insurance: Get covered as soon as the 1st of the month after your hire date! • 401K Plan: Secure your future-eligible after just 90 days! • Associate Referral Program: Start referring on Day 1, with generous payouts! Our associates also enjoy numerous associate discounts and opportunities to grow with the organization! Our Program: This position is an excellent opportunity for candidates who want to gain valuable experience to launch their career with Penske. Our comprehensive training program equips you with the skills needed for key tasks such as selection, loading/unloading of trailers, cross-docking, and customer service operations in a manner consistent with company services and cost objectives. Through hands-on experience will learn to properly plan work assignments to ensure effective use of warehouse equipment. Upon graduation from the program, you'll be prepared to lead a small group of hourly associates in a distribution center management operation. •Ensure that all associates are motivated, engaged, trained and competent and understand how their work relates to the customers' business objectives. •Foster a safe work environment by complying with and administering established safety and operational procedures. •Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily •Effectively resolve issues and monitor day-to-day operations for compliance using organizational and time management skills. •Develop a through working knowledge of the site's operating systems to ensure compliance and exception resolution. •Learn the Kaizen methodology and implement Lean processes. •Analyze and apply basic principles of inventory management, receiving goods, storage of goods and shipping goods from a warehouse environment. Qualifications: •Willing to relocate based on business needs or upon completion of Logistics Trainee program. •Bachelor's Degree required - In Business, Supply Chain, Data Science/Analytics or related field is a plus. •Demonstrated leadership through school, your community, clubs/organizations, or the military •Authorized to work in the United States. Unfortunately, we are unable to sponsor individuals for employment visa for these positions. •Internship or related work experience in a customer-facing role preferred. •Effective communication skills, both written and verbal. •Ability to learn and navigate various technology platforms. •Committed to learning and growing; receptive to feedback and developing self-awareness. •High level of commitment to operation and job responsibilities. •Results oriented, attention to detail and effective time management and organizational skills. •Builds and develops positive working relationships within department at all levels. •Regular, predictable, full attendance is an essential function of the job. •Willingness to travel as necessary, work the required schedule, work at the specific location required. Physical Requirements: •The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. •While performing the duties of this job, the associate may be required to stand, walk and sit. The associate is frequently required to use hands to touch, handle and feel, and to occasionally lift and/or move up to 25 lbs./12 kg. •Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. If you're looking for a company ready to both encourage and challenge you professionally, Penske may be the place for you. Contact us for more information, we'd love to talk to you about this opportunity! • Website: ************************ • Phone: ************** Penske is an Equal Opportunity Employer. All candidates are required to complete a Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening.
    $55k yearly Auto-Apply 47d ago
  • Workforce Analyst

    Osuphysicians 4.2company rating

    Columbus, OH

    Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion? Who we are With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth. Our culture At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community. Our benefits We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that's why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status. Responsibilities The Workforce Real-Time Analyst will analyze call volume, staffing levels, schedule adherence, and call center performance data, by providing real-time, daily, weekly, and monthly reporting to business partners with recommendations on how to manage trends and performance levels, to ensure business needs are being met. Monitoring of queues in real time across multiple lines of business comparing forecasted and actual results, re-forecast interval and daily transaction volumes (inbound, outbound), handle times and other production metrics by group and report on actual vs. forecasted volume. Administration of Workforce Management System, which includes creating, monitoring and managing employees work schedule and adherence. Make recommendations, based on Workforce Management escalation plans, and experience to achieve staffing and company goals to include changing operational guidelines to improve communications and operational efficiency Identify and anticipate issues, including but not limited to system downtime, processes and staffing gaps; react to changing situations with solutions, timelines, and data. Report, monitor, track, and analyze service level performance, including future projected performance - provide this information to Member Service Center management, including determining overtime needs. Collaborate with supervisors and leadership to identify when standards are not met, opportunities are available for improvement and trends in data and forecasting are emerging; making recommendations for solutions and escalating as appropriate. Qualifications Requirements: Bachelor's degree or an equivalent combination of education and a minimum of one year of previous experience in forecasting, monitoring and/or analysis of customer contacts. Working knowledge of Cisco CUIC, or a similar ACD reporting tool. Experience working with large data sets and databases. Preferences: Two years of experience in a fast-paced call center environment. Strong administrative and technical skills including familiarity with Microsoft Office (Outlook, Word, Excel, PowerPoint), video conferencing and messaging (Teams & Zoom), and telephones. Knowledge, Skills and Abilities: Highly collaborative and solution focused. Strong problem-solving, critical thinking, communication, and analytical skills. Excellent time management skills with an ability to multi-task, manage priorities and workflow, and complete repetitive tasks daily. Demonstrated ability to identify problems, perform root-cause analysis, and proactively identify and recommend solutions to improve the business. Ability to work in a fast-paced environment where continuous innovation is desired, as well as the ability to work under pressure, meet deadlines and redefined priorities, with an emphasis on providing data for interval performance. Strong team player with a “can do” attitude willing to help teammates, as needed, to complete all departmental work. Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily. Demonstrated ability to develop professional working relationships, plan, organize, and prioritize multiple tasks, work independently, and be self-motivated and results and detail oriented. Candidate must demonstrate a commitment and desire to grow professionally and promote the company philosophy, mission, and administrative policies to ensure quality of care. Pay Range USD $22.17 - USD $33.25 /Hr.
    $22.2-33.3 hourly Auto-Apply 2d ago
  • Technical Program Manager - Security Operation Centers/ Local Alarm Centers

    Oracle 4.6company rating

    Columbus, OH

    Oracle's Global Physical Security (GPS) Systems Team is responsible for ensuring resilient, scalable, and intelligent monitoring and incident response across our global corporate estate and data centers. We are seeking a talented Technical Program Manager to lead the lifecycle and continuous improvement of Oracle's Security Operation Centers (SOCs) and Local Alarm Centers (LACs). This person will manage the design, deployment, maintenance, and evolution of monitoring, alarm, and integrated incident response systems that are foundational to Oracle's risk posture and business continuity. Working closely with security operations, engineering, IT, compliance, and third-party vendors, you will set priorities, define technology standards, and drive operational consistency worldwide. The ideal candidate will have hands-on experience with security monitoring, alarm systems, automation of event triage, and process digitization. You will foster a proactive, data-driven operational mindset and lead technology integration efforts that streamline event detection, response, and reporting across all Oracle facilities. **Responsibilities** **SCOPE OF RESPONSIBILITY, IMPACT OF DECISIONS, AND DEGREE OF SUPERVISION:** As the technical lead for Security Operation and Local Alarm Centers at Oracle, you will operate with a high degree of autonomy, setting technical standards and guiding day-to-day operations for SOCs/LACs globally. Your decisions will directly impact incident response capability, regulatory compliance, and operational effectiveness. You will partner closely with GPS leadership, but are expected to independently analyze data, resolve escalations, and drive technology and process improvements. + Own end-to-end lifecycle of SOC/LAC platforms including technology selection, upgrades, process automation, and operational documentation. + Lead digital transformation of alarm response, integrating new monitoring and alerting technologies and championing proactive event management strategies. + Serve as escalation and risk lead for security monitoring, audit findings, and significant operational incidents. **KEY RESPONSIBILITIES:** + Develop, communicate, and execute a technology and operations roadmap for Security Operation Centers and Local Alarm Centers in line with Oracle's security, risk, and operational priorities. + Standardize alarm monitoring, incident logging, and response workflows, including automation of alarm triage and escalation ticketing integration, or in-house tools. + Coordinate deployment and lifecycle management of SOC/LAC platforms globally, ensuring all sites are equipped, trained, and supported for 24/7 operations. + Oversee automation of reporting, KPI tracking, and compliance documentation for all alarm events and operational incidents. + Analyze alarm/incident data and response metrics to recommend improvements, implement preventive controls, and enhance situational awareness. + Collaborate with internal teams and third-party vendors to upgrade or integrate new monitoring technologies, including system trials, commissioning, and troubleshooting. + Maintain comprehensive, audit-ready documentation, including technical standards, workflows, runbooks, and response plans, for regional and global operations. + Train site teams in SOC/LAC operations, digital playbook usage, and incident response best practices. **KEY SKILLS AND REQUIREMENTS:** + Bachelor's degree (or equivalent experience) in Security, Computer Science, Engineering, or related field. + Minimum of 7 years of experience in security operations, control/monitoring center management, or physical security technology deployment in an enterprise environment. + Demonstrated expertise with SOC/LAC design and physical security alarm monitoring platforms, such as Avigilon, Lenel, Honeywell, Gallagher, Genetec, or equivalent. + Experience implementing automation or orchestration for alarm handling, event triage, and response processes. + Proven ability to create and update operational runbooks-not just theoretical or prior experience + Physical Security Information Management system (PSIM) experience + **ONTIC experience (must have)** + Familiarity with security operations playbooks, digital runbooks, and regulatory requirements for alarm/event documentation (SOC 2, PCI DSS, ISO 27001, etc.). + Strong skills in vendor management, project coordination, and technical troubleshooting. + Solid understanding of physical security standards. + Ability to develop, document, and maintain operational procedures and training resources for monitoring centers. + Excellent communicator, able to brief technical and business stakeholders, train operations teams, and report on risk and system health. \#LI-KNC2 Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $90,100 to $199,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
    $90.1k-199.5k yearly 27d ago
  • Clinician I (Nurse Practitioner) Full-Time (Floating)

    Planned Parenthood of Greater Ohio 4.1company rating

    Columbus, OH

    COVID-19 vaccination is now optional for all Associates, contractors, volunteers, and vendors at PPGOH. While not required, staying up to date on COVID-19 vaccinations is strongly encouraged as the best way to protect yourself, our team, and the community we serve. For your convenience, COVID-19 vaccinations are available at our clinics. PPGOH remains committed to fostering a safe and healthy environment and will continue to review health and safety policies as needed. For information on additional local COVID-19 vaccine providers, visit COVID-19 Vaccine Provider Locations | COVID-19 (ohio.gov) * Hiring Incentive* $1,000 at successful completion of 6 months You must still be employed, full-time or part-time, and in good standing at the time of payout. (Please note that amounts will be prorated for part-time hires) Planned Parenthood of Greater Ohio is seeking a mission-minded Associates to join us as full time (37.5 per week) Clinician to serve our patients across Central Ohio in our Columbus, Athens, and Mansfield Health Centers. BENEFITS Signing Bonus Paid Time Off Paid Parental Leave Medical 90% employer-paid base medical plans for single coverage Dental Vision 100% employer paid Life Insurance 100% employer paid Accidental Death & Disability 100% employer paid Long Term/Short Term Disability 100% employer paid 401(k) with matching employer contribution up to 4% Nine (9) paid holidays per year Two (2) paid floating holidays per year Included in the compensation for floating is a $2.00 differential. This differential is to compensate for additional travel time, separate from mileage reimbursement, and will remain as long as the position remains floating Financial incentive program for certified bilingual staff Planned Parenthood respects and honors all people. Qualified associates who are fluent in a needed language (Spanish, Nepali, or Somali, depending on geographic service area) will earn a $1.00 per hour differential for two years following successful examination. WHAT YOU WILL DO Responsible for implementing overall quality assurance activities, assessing, planning and administering health care which is individualized to the client, and consistent with the policies and protocols of Planned Parenthood of Greater Ohio. Responsible for assessment plan, examination and treatment for all services provided at the center, for which the clinician is trained and privileged. Reviews & interprets the medical and social history. Performs appropriate medical screening procedures/exams. Interprets laboratory data, orders additional laboratory investigations when indicated and ensures appropriate follow-up. Provides contraceptive methods: oral and topical contraceptives; provides/oversees contraceptive injections. Begins training and/or completes privileging for device insertion and removal (implants, IUCs) and EMB. Provides emergency contraception. Performs medical assessment and management of basic STI and genito-urinary conditions. Provides perimenopausal and menopausal services. Counsels pregnant women on all pregnancy outcome options Provides pre and post abortion care Acts as a medical consultant to clinic staff. Manages emergency situations in the center. Is compliant with OSHA, CLIA and State Board of Pharmacy procedures, policies and regulations. Participates in staff meetings related to center management and provides staff training in current medical procedures relevant to reproductive health. Maintains CPR per PPFA standards Participates in the revenue cycle through knowledge of charge capture and pricing, health information management, clinical documentation, coding, and 3rdparty reimbursement. WHAT YOU WILL BRING Requires education commensurate with Ohio statute licensure requirements for practice capacity (Nurse Practitioner). Must have current OHIO nursing license, certificate of authority and certificate to prescribe or be eligible for certificate to prescribe externship. Recent graduate up to 1 year experience. Willingness and ability to learn new skills appropriate to PPGOH clinical duties. Able to work cooperatively as a member of a health care delivery team Ability to see 3-5 patients per hour within 6 months of hire and correctly code visits as required by CMS coding guidelines. Ohio statute licensure requirements for practice capacity (Nurse Practitioner). Must have current Ohio nursing license. CPR/ BLS Certification required Bilingual in Spanish, Nepali, or Somali strongly preferred PPGOH is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC), may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role
    $36k-69k yearly est. 15d ago
  • 30 Hours - Senior Plasma Center Technician

    Takeda 4.7company rating

    Columbus, OH

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. Phlebotomist About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: · You will greet donors as they enter and exit the donor floor. · You will perform venipuncture of donors and programming of plasmapheresis machine. · You will monitor donors during the donation process and manage donor reactions. · You will perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training. · You will install, prime, and disconnect disposable sets on the plasmapheresis machines · You will stock supplies, break down empty cartons and assist with proper disposal. · You will take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system. · You will perform finger sticks, test sample, and record other donor measures to include hematocrit, total protein, and weight. · You will enter donor information into the Donor Information System (DIS). · You will coordinate donors to donor floor and compensate donors using the Debit Card system. · You will support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company approved procedures including 5S, Value Stream Mapping and Kaizen. What you bring to Takeda: · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - OH - Columbus - Bethel Rd U.S. Starting Hourly Wage: $17.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. LocationsUSA - OH - Columbus - Bethel RdWorker TypeEmployeeWorker Sub-TypeRegularTime TypePart time Job Exempt No
    $17 hourly Auto-Apply 60d+ ago
  • FinSimple BDM - Seattle Region

    Ford Motor 4.7company rating

    Remote job

    We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world. In this position... The Ford Credit Business Development Manager will be responsible for managing a portfolio of Dealers for their assigned Region. This will include working collaboratively with Commercial Fleet Manager (CFM) to achieve budgeted metrics through the development and execution of dealer level sales plans for maintaining and acquiring FinSimple and Ford Pro product business. Make joint sales calls with Commercial Account Managers to prospective commercial customers to support and grow Ford Pro FinSimple products and services. Work with dealership management teams and develop specific plans to leverage our commercial marketing plans and programs to generate sales opportunities. Effectively utilize sales incentive and promotion budgets to support achievement of objectives with assigned dealers. You'll have... College degree preferred or 2+years of Business Operations and/or Sales Operations experience. Must be located in Seattle or Portland, Oregon Even better, you may have... Prior Commercial Credit or Commercial Originations experience. Financial analysis, marketing, risk management, communication, negotiation, and relationship management. Strong organizational skills necessary. Excellent communication and presentation skills - oral and written. Must be self-motivated and able to multi-task. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: Immediate medical, dental, vision and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year's Day Paid time off and the option to purchase additional vacation time. For more information on salary and benefits, click here: ***************************** This position is a range of salary grades SG6-SG8 . Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-Remote #LI-FordCredit #LI-AW2 What you'll do... Work collaboratively with Commercial Fleet Manager (CFM) to achieve budgeted metrics through the development and execution of dealer level sales plans for maintaining and acquiring FinSimple and Ford Pro product business. Make joint sales calls with Commercial Account Managers to prospective commercial customers to support and grow Ford Pro FinSimple products and services. Work with dealership management teams and develop specific plans to leverage our commercial marketing plans and programs to generate sales opportunities. Effectively utilize sales incentive and promotion budgets to support achievement of objectives with assigned dealers. Leverage performance consulting and utilize all available tools to monitor/review commercial sales, and commercial related dealership processes to identify opportunities, deliver meaningful recommendations and obtain commitment from dealership management to implement. Provide in-dealership training to support dealership process improvement for the sale of commercial products. Conduct presentations as required leveraging the Sales Resource SharePoint Site and other resources to support the achievement of profit, volume, and satisfaction goals. Review of key performance metrics and Time Sales Analysis data with dealer principals and dealership management to review commercial volume, share, portfolio performance Maintain regular communication (as required) with the appropriate Commercial Business Center originations teams. Address any dealer or business center concerns with the CFM and Commercial Business Center management in a timely manner. Keep informed of and understand plans and policies of the Commercial dealers and competitive finance and fleet service companies operating within assigned territory. Be proactive in protecting existing business against a competitive take-over and/or loss of Ford Pro FinSimple income business. Coordinate with Commercial Business Managers (CBMs) on commercial sales opportunities. Develop, monitor, and implement action plans to achieve Commercial Dealer and Commercial Customer Net Promoter Score (NPS) targets. Complete all assigned training courses. Work towards applicable certifications. Demonstrate corporate citizenship by participating in community events.
    $91k-120k yearly est. Auto-Apply 19d ago
  • Remote Data Entry Assistant / Part-time

    Workoo Technologies

    Remote job

    Allied Global Marketing is hiring for a detail-oriented Data Entry Specialist who is very organized. We have a rapidly growing network of dental implant centers across the country. This position will work with our Finance team at our corporate office in Arizona, supporting the financial operations of these centers. Opportunities for growth and innovation abound; we are looking for someone who wants to make a long-term commitment and grow with us! Hours are Part Time Monday-Friday 6am-approximately 11am/12pm. Hybrid remote schedule is available after training is complete and you are working independently! Role: The data entry specialist will be working directly with the accounting manager to enter and reconcile the daily data received from each location and can grow as the company grows. This role will require a sharp eye for detail and great critical thinking skills. Responsibility: Understand and live our company values Handle confidential patient information with discretion Enter the data from each centers daily report into the Excel tracking sheet Follow up with center management to obtain missing documents/information as needed Enter monthly patient feedback scores into the master case tracker Reconcile data across multiple sources into a daily report to be given to the accounting manager Collaborate with the sales and management team to ensure accuracy Attend a weekly meeting with the accounting manager to check in and train as needed Able to learn and train on new software and procedures as the need arises Document new and existing policies and procedures Assist the accounting department with other tasks as needed Requirements: Strong attention to detail is a must Intermediate to advanced experience with Excel PivotTable experience is a plus Data entry experience a plus Strong math and number skills Critical thinker and self-starter, doesnt need to be micro-managed Good communication skills Able to handle confidential information with discretion Able to adapt and change as the company grows and grow with it Friendly and positive with a team-oriented attitude, keeping communication as a priority Results: Able to provide the most accurate and detail-oriented results possible. The company should be able to trust in the work of this person, and they are able to meet assigned deadlines as needed. Good quality data will be provided, with a focus on being friendly and cooperative to the team and other individuals within the company. Communication will be well-rounded at each turn. Allied Global Marketing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected under federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
    $31k-39k yearly est. 60d+ ago
  • Manager, Invest Operations

    SoFi 4.5company rating

    Remote job

    Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role The Manager, Invest will manage a team of Investment Specialists with responsibility for the day-to-day operations of the team. Responsible for driving business and process changes to ensure SoFi Invest members have an exceptional experience. What you'll do: Independently manage a team of Investment Specialists Responsible for hiring, coaching, performance management and team member development Foster an environment focused on finding solutions to problems and innovative differentiators Monitor service levels, inbound volume, and schedule adherence Manage team members' attendance, sick time, and paid time off Manage team member performance by defining clear goals, objectives, responsibilities, and priorities Ability to identify and escalate issues, and propose recommended solutions regarding process improvements for systems and procedures Effectively manage time and resources within team, department and cross-functionally Monitors the day-to-day activities of functional areas to ensure compliance to internal policy, legal, and pertinent regulations. Establishes, monitors, and maintains internal policies and procedures as well as business continuity plans Utilizes experience and specialized knowledge of specific functional areas and internal policies and procedures to respond to and make appropriate decisions to resolve the most complex situations referred by staff Supervises a variety of licensed Individual contributors ranging from junior to senior levels Work cross-functionally to obtain buy-in and solve complex issues with the assistance of business partners What you'll need: Must have the following existing licensing combination: Series 7, 24 and at least one of the following: 66 or 63 and 65 Minimum Bachelor or equivalent experience 2+ years of management experience preferred 5+ years of general customer service experience - call center experience 3+ years of experience in a Broker Dealer setting Call center or processing center management experience is preferred Experience hiring, training, motivating, monitoring, and coaching teams of customer service & processing employees Strong leadership and management skills including experience in employee conflict resolution and development Strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management Ability to react to change quickly and implement new processes & procedures Ability to work independently with little or no supervision Professional demeanor and excellent work habits are essential Financial services-specific customer service experience preferred Understanding of Situational Leadership, high Emotional Intelligence Some evenings and weekend days may be required Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
    $144k-213k yearly est. Auto-Apply 2d ago
  • Team Leader - ON site

    Everise

    Remote job

    Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today! Position Purpose: The Team Leader - Operations is responsible for the daily supervision and management of a team of associates. The Team Leader's primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by Everise and the client. Job Requirements: • Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI's) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to • Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly • Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans • Resolve customer escalations • Responsible for communication between contact center management, client and associate • Participate in associate selection and interviewing process • Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations Qualifications: • Bachelor's degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience • Previous call center experience preferred • Prior supervisory or leadership experience preferred • Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook • Excellent oral and written communication skills • Strong organizational and interpersonal skills • Schedule flexibility • Analytical and problem-solving skills • Strong ability to multitask • Ability to function in a fast paced environment • Dependability regarding completion of assignments and attendance • Ability to pass a drug screen and background check If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
    $45k-92k yearly est. Auto-Apply 60d+ ago
  • Supply Chain and Logistics Trainee - Warehouse

    Penske 4.2company rating

    Groveport, OH

    Are you ready to move your career forward? As a Logistics Trainee, you will be part of a winning team that inspires the next chapter of growth. Penske's Logistics Trainee Program is our management trainee experience built specifically for individuals interested in supply chain careers, logistics operations, and leadership development. This structured program provides hands-on training across multiple logistics functions and prepares you for future leadership roles within Penske Logistics. You will discover opportunities to proactively improve our service promise to customers while being exposed to processes, policies, and procedures, all while working together on shared objectives. At Penske you will be introduced to top-tier technologies, collaborative teams, and ways to drive purposeful innovation and continuous improvement across our systems and operations. Things move fast at Penske. You will too. You'll be on a fast track to furthering your leadership career, with advancement opportunities upon graduation from the program. Are you eligible? * You've got an undergraduate degree * Your leadership track record is evident whether in class, on campus, in your community, or in the military * You're legally authorized to work in the U.S.A. -Unfortunately, we are currently unable to sponsor individuals for employment visas for these positions. * Each program will start on the first of the month and go for approximately 9-12 months. * You're able to commute to "city, state" daily. Open to relocation after completion of the program. We take pride in offering a competitive wage and great benefits including: Pay: $25.00 per hour with average annual of $55,000 (including OT) Benefits: Our excellent benefits plan keeps associates and their families happy, healthy, and secure. To learn more visit ***************************** Additional Benefits: * Paid Time Off: Start earning from Day 1! * Medical, Dental, Vision, & Life Insurance: Get covered as soon as the 1st of the month after your hire date! * 401K Plan: Secure your future-eligible after just 90 days! * Associate Referral Program: Start referring on Day 1, with generous payouts! Our associates also enjoy numerous associate discounts and opportunities to grow with the organization! Our Program: This position is an excellent opportunity for candidates who want to gain valuable experience to launch their career with Penske. Our comprehensive training program equips you with the skills needed for key tasks such as selection, loading/unloading of trailers, cross-docking, and customer service operations in a manner consistent with company services and cost objectives. Through hands-on experience will learn to properly plan work assignments to ensure effective use of warehouse equipment. Upon graduation from the program, you'll be prepared to lead a small group of hourly associates in a distribution center management operation. * Ensure that all associates are motivated, engaged, trained and competent and understand how their work relates to the customers' business objectives. * Foster a safe work environment by complying with and administering established safety and operational procedures. * Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily * Effectively resolve issues and monitor day-to-day operations for compliance using organizational and time management skills. * Develop a through working knowledge of the site's operating systems to ensure compliance and exception resolution. * Learn the Kaizen methodology and implement Lean processes. * Analyze and apply basic principles of inventory management, receiving goods, storage of goods and shipping goods from a warehouse environment. Qualifications: * Willing to relocate based on business needs or upon completion of Logistics Trainee program. * Bachelor's Degree required - In Business, Supply Chain, Data Science/Analytics or related field is a plus. * Demonstrated leadership through school, your community, clubs/organizations, or the military * Authorized to work in the United States. Unfortunately, we are unable to sponsor individuals for employment visa for these positions. * Internship or related work experience in a customer-facing role preferred. * Effective communication skills, both written and verbal. * Ability to learn and navigate various technology platforms. * Committed to learning and growing; receptive to feedback and developing self-awareness. * High level of commitment to operation and job responsibilities. * Results oriented, attention to detail and effective time management and organizational skills. * Builds and develops positive working relationships within department at all levels. * Regular, predictable, full attendance is an essential function of the job. * Willingness to travel as necessary, work the required schedule, work at the specific location required. Physical Requirements: * The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. * While performing the duties of this job, the associate may be required to stand, walk and sit. The associate is frequently required to use hands to touch, handle and feel, and to occasionally lift and/or move up to 25 lbs./12 kg. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. If you're looking for a company ready to both encourage and challenge you professionally, Penske may be the place for you. Contact us for more information, we'd love to talk to you about this opportunity! * Website: ************************ * Phone: ************** Penske is an Equal Opportunity Employer. All candidates are required to complete a Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening. About Penske Logistics Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Logistics/Supply Chain Job Family: Common Address: 2842 Spiegel Dr Primary Location: US-OH-Groveport Employer: Penske Logistics LLC Req ID: 2511659
    $55k yearly 20d ago
  • Training Specialist: Customer Care Center (Remote Contract-to-Hire)

    Blue Star Partners 4.5company rating

    Remote job

    Job Title: Customer Care Center Trainer Duration: 1-Year Contract (Temp-to-Hire) Pay Rate: $29.00 - $40.00/hr (W2 only) Work Authorization: Must be authorized to work in the U.S. - No C2C or sponsorship Position Overview We are seeking an experienced Customer Care Center Trainer to deliver engaging in-person, virtual, and e-learning training to both new hires and existing staff within the Customer Care Center (CCC). This role supports the growth and development of Customer Care Center Management, Operations Support, and Customer Service Representatives by delivering training on call management skills, business processes, technology enhancements, customer information systems (CIS/DIS), and regulatory procedures. The Trainer will be responsible for evaluating trainee readiness, providing coaching, and ensuring a smooth transition from training to production. This is a dynamic role for someone passionate about instructional excellence, employee development, and fostering a culture of continuous learning. Key Responsibilities Deliver structured training programs for Customer Care Center staff across multiple formats (classroom, virtual, e-learning). Provide onboarding training for new hires and ongoing training for existing staff, ensuring alignment with business processes and standards. Monitor, track, and report trainee performance, including test scores, attendance, and behavioral observations. Conduct one-on-one coaching sessions, assessments, and on-the-job training activities. Collaborate with management, Quality Assurance, and Operations Support teams to identify training needs and implement solutions. Maintain accurate training records for all CCC employees. Continuously improve training programs using participant feedback and performance metrics. Support the development of job aids, call scripts, and process documentation. Manage classroom engagement, address distractions, and resolve technical issues during training sessions. Participate in training needs analysis to address performance gaps. Required Qualifications High School Diploma or equivalent. Minimum 3 years of training or facilitation experience. Strong verbal, written, and interpersonal communication skills. Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word) and Teams. Knowledge of adult learning and behavior change methods. Ability to prioritize, multitask, and meet deadlines in a fast-paced environment. Strong problem-solving skills with the ability to recommend and implement training solutions. Ability to travel as needed. Preferred Qualifications Bachelor's degree in Communications or related field. Course design and development experience. Familiarity with e-learning software such as Adobe Captivate. Professional training certification.
    $29-40 hourly 60d+ ago
  • Manager, Transportation Contact Center (Cox Automotive Fleet Client Solutions and Delivery)

    Cox Enterprises 4.4company rating

    Remote job

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Dispatch Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 5% of the time Work Shift Day Compensation Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. FleetNet America is Cox Automotive Mobility's digital marketplace; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business. The Manager, Dispatch, is responsible for overseeing the daily operations of the contact center to deliver excellent customer service experience. This role manages a team of supervisors and agents, ensuring service level agreements, quality standards, and customer satisfaction goals are met. The Manager is an effective people leader, focused on process execution, team development, and customer advocacy. Responsibilities: * Oversees day-to-day operations of the call center team, ensuring alignment with organizational goals and performance standards. * Acts as a customer advocate, supporting the resolution of issues by coordinating technical and process support. * Helps create and guide key performance indicators and identifies opportunities for improvement, implementing corrective actions as needed. * Tracks service delivery and performance metrics, supporting initiatives to close performance gaps. * Handles escalated customer issues, ensuring thorough analysis and resolution. * Applies operational knowledge to support process improvements within call center operations. * Leads by example, demonstrating integrity, championing Cox values, and fostering a culture of respect, collaboration, and excellence. * Coaches and mentors team members to build high-performing teams and promote accountability and engagement. * Assists with budgets, staffing plans, and resource allocation to meet operational goals. * All other duties as assigned. Required Experience & Specialized Knowledge and skills * Bachelor's degree in a related discipline and 6 years' experience in a related field (contact center management). The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years' experience in a related field * At least 1 year of experience in a management/leadership role * Experience in the automotive industry or fleet management preferred * Experience supporting process and operational excellence * Excellent relationship building, networking, communication (written and verbal) and interpersonal skills required * Ability to work in a high performance, fast-paced team environment * Ability to adapt to and work effectively within a constantly changing environment * Strong problem solving and negotiation skills Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $39k-51k yearly est. Auto-Apply 9d ago
  • Certified Pharmacy Technician Fulfillment Center

    Walgreens 4.4company rating

    Canal Winchester, OH

    The Fulfillment Specialist is responsible for performing tasks involved in processing and shipping orders to the customer for Centralized Services Pharmacy Fulfillment Center. If you would like to see a little more info regarding your new role, please view our YouTube video: Fulfillment Specialist: **************************** Job Description Job Responsibilities: Responsibilities may include: receiving, scanning, picking, packing, auditing and shipping prescriptions to the customer. Tracks all inbound and outbound items through radio frequency (RF) scanning to ensure accountability in inventory. Verifies orders and ensures entry into the inventory management system. Operates a clean and safe work environment, ensuring that all areas of the Fulfillment Center are well maintained, kept orderly and free of debris. Maintains quality standards set forth by management. Qualifications Internal Basic Qualifications : Willing to work a flexible shift. Willing and able to stand at least 8 hours with or without reasonable accommodation. Willing and able to perform tasks which include pushing, pulling, grasping, and lifting with or without reasonable accommodation. Willing and able to carry up to 50 pounds with or without reasonable accommodation. Ability to communicate effectively in English. External Basic Qualifications : Willing to work a flexible shift. Willing and able to stand at least 8 hours with or without reasonable accommodation. Willing and able to perform tasks which include pushing, pulling, grasping, and lifting with or without reasonable accommodation. Willing and able to carry up to 50 pounds with or without reasonable accommodation. Ability to communicate effectively in English. Preferred Qualifications : High School Diploma/GED and at least 2 years of experience in a retail, centralized services or fulfillment center environment. At least 6 months experience operating motorized material handling equipment. At least 6 months experience with radio frequency (RF) scanning. At least 6 months experience entering and retrieving data in an inventory management system. Fluent in reading, writing, and speaking English. We will consider employment of qualified applicants with arrest and conviction records. Education Level :High School Diploma/GED Additional Information About Walgreens Founded in 1901, Walgreens (****************** has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients' care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
    $29k-33k yearly est. 60d+ ago
  • Supply Center Specialist - Boston/Cambridge MA

    Invitrogen Holdings

    Remote job

    Work Schedule Standard (Mon-Fri) Environmental Conditions Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description Location: Waltham, MA Relocation assistance is NOT provided. *Must be legally authorized to work in the United States without sponsorship. Must reside local to Boston/Cambridge MA: Requires daily travel to customer sites. As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Discover Impactful Work: As a Supply Center Specialist, you will deliver outstanding customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations. Serving as the primary point of contact for Thermo Fisher's on-site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence. A day in the Life: Provide outstanding customer service by building positive relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly. Lead all aspects of daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain efficient product mix and accuracy. Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Thermo Fisher's brand. Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events. Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share. Use internal systems (e.g., Supply Center Management System) to manage orders, identify usage trends, and ensure accurate and timely replenishment. This role may also play a role in analyzing purchasing trends through Supply Center reporting to identify the above market share opportunities. Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center Complete all required training Will perform other related duties as required and/or assigned including training and onboarding of new Supply Center Service Representatives. Keys to Success: Education High school diploma or equivalent required; bachelor's degree preferred Experience Requires a minimum of 1 year of confirmed experience in customer service, retail, sales, research & development or another related field. Organized, attention to detail and ability to work autonomously Customer-centric and has ability to quickly pick up customer requirements and respond quickly Knowledge, Skills, Abilities Anticipates needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager. Demonstrate a sense of urgency, contagious optimism and a “can do” demeanor Greet challenges and change as an opportunity Has courage and confidence to try new things and learn from mistakes Encourages, motivates and collaborates well with others Builds effective partnerships with customers and colleagues Physical Requirements / Work Environment Work hours must be performed during normal business hours to match delivery times and customer hours. Daily car travel to and from account locations is required. Mileage is reimbursed. Required to be able to lift up-to 15 lbs. May be required to stand for long periods of time while performing work duties. BENEFITS: We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation. Compensation and Benefits The hourly pay range estimated for this position based in Massachusetts is $19.64-$29.46. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: *****************************************************
    $28k-39k yearly est. Auto-Apply 29d ago
  • Senior Lead - VOIP Engineer

    Sprinklr 4.6company rating

    Remote job

    Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description What Does Success Look Like? We are looking for a Principal VOIP Engineer to lead the architecture and technical direction of our next- gen voice infrastructure. You'll be responsible for building carrier- grade systems with high availability, low latency, and global scalability - powering mission-critical voice communication in our CCaaS pla Iorm. This is a hands-on leadership role where you will influence architecture, establish best practices, and work cross-functionally across Engineering, DevOps, Product, and QA teams. Seniority Level: Principal / Individual Contributor with technical leadership scope What You'll Do Design and implement VOIP (signaling and media) infrastructure using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine Architect session border controllers (SBC), NAT traversal, load balancing, and failover strategies Define standards for call routing and audio quality optimization (codecs, jieer, etc.) Lead initiatives for scalability, observability, security, and resiliency of our voice infrastructure Troubleshoot live traffic and provide technical leadership during major incidents Collaborate with Backend and API teams to design provisioning, billing, and call analytics APIs Evaluate and onboard open-source tools or commercial carriers as needed Coach and mentor junior/lead engineers in VoIP best practices What Makes You Qualified? 12+ years of hands-on experience in the Telephony / VoIP / CPaaS domain Strong knowledge of VoIP Protocols (SIP/SDP, RTP/RTCP), Networking fundamentals (UDP/TCP/IP, DNS, MPLS), QoS (latency, jieer, packet loss migration). Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC. Expert-level understanding of SIP, RTP, NAT traversal (ICE/STUN/TURN), and VoIP security (TLS, SRTP, fraud preven8on) Hands-on development experience with FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine Experience in designing carrier-grade telephony pla Xorms serving millions of calls Strong systems programming and debugging skills in C/C++ Strong troubleshooting skills, with experience using network monitoring and debugging tools. Familiarity with distributed systems and cloud-based deployments (AWS, GCP, Azure) Excellent problem-solving, debugging, and performance tuning skills We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here. To learn more about all-things-Sprinklr, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. JOB REQ COMPENSATION RANGE $177,000 - $295,000 The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan, and/or equity plan, depending on role. US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
    $177k-295k yearly Auto-Apply 11d ago
  • Government Info Analyst I-III

    Capps

    Remote job

    Government Info Analyst I-III (00054728) Organization: LIBRARY AND ARCHIVES COMMISSION Primary Location: Texas-Austin Work Locations: Lorenzo de Zavala Bldg 1201 Brazos St Austin 78701 Job: Business and Financial Operations Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40. 00 State Job Code: 1570 Salary Admin Plan: B Grade: 17 18, 19 Salary (Pay Basis): 4,075. 00 - 4,850. 00 (Monthly) Number of Openings: 2 Overtime Status: Non-exempt Job Posting: Dec 8, 2025, 10:35:42 PM Closing Date: Jan 12, 2026, 5:59:00 AM Description The Texas State Library and Archives Commission (TSLAC) is seeking Government Information Analysts to join our innovative and collaborative Records Management Assistance (RMA) team within the State and Local Records Management (SLRM) division based in Austin, Texas. The Government Information Analyst (GIA) guides and supports Texas state agencies and local governments with their records and information responsibilities and questions through consulting, training, research, and development of resources and guidance. The person in this position will join a team of (7) other GIAs and eventually serve as main contact for a region of the state and portion of state agencies. SLRM is a great place to start or continue a career in records and information management within a team-oriented environment that supports continuous learning and opportunities for creative thinking and solutions. Work alongside seasoned veterans as you interact with state agencies and local governments, advising them on a variety of records management issues and grow into a seasoned veteran yourself with opportunities to take on leadership roles and develop project management skills. The person in this position will have the potential to work remotely up to 2 days each week based on 6 months of successful performance. You may be a good fit in this position if you are:• Enthusiastic about building relationships and helping others understand complex issues;• Energized by focusing on individual projects while also working in a collaborative environment; and• Open and flexible to implementing various approaches to work such as researching topics, developing guidance via blog articles and resources, consulting on specific questions, and crafting and delivering training in-person or online. If you'd like to:• Seek opportunities to grow professionally and advance via a career ladder;• Grow your knowledge and experience in records and information management; and• Collaborate with state and local officials to ensure government information is stored, retained, and made accessible effectively…TSLAC would love to hear from you! Read further for more information about our agency and the levels of GIA we're hiring. Who We Are:TSLAC is a mid-size state agency whose mission is to provide Texans access to the information needed to be informed, productive citizens by preserving the archival record of Texas; enhancing the service capacity of public, academic, and school libraries; assisting public agencies in the maintenance of their records; and meeting the reading needs of Texans with disabilities. The agency provides a good work-life balance and support for employees. What you will gain:- Salary based on where you start on the division's career ladder. See salary ranges below. - Benefits include medical insurance, sick leave, vacation leave and retirement benefits. Learn more: ************ ers. texas. gov/benefits-at-a-glance. - Up to 17 days of holidays: *********** sao. texas. gov/Documents/Holidays/Holidays2026. pdf - Potential to work remotely up to 2 days each week based on 6 months of successful performance. - Additional learning and training opportunities as budget and time allow. - Skill and experience with consulting, public speaking, training development/delivery, and critical thinking, just to name a few. What does the job look like? We are hiring for a range of Government Information Analysts. Amount of supervision and level of responsibility dependent upon classification. - Advise and guide Texas government officials on information management issues, state records laws and rules, and the development of compliant information management practices. - Conduct and develop new and established training programs and presentations to promote sound government information management practices and compliance with state records laws and rules. - Guide the development of program policies, submission of compliant documentation, and appraise records retention schedules to coordinate state and local government actions to comply with Texas records management laws and rules. - Research, analyze, and evaluate new and existing state, federal, or judicial legislation, administrative rules and guidelines, industry standards and regulations, advances in information management technologies, and issues of strategic importance to determine impact on records and information management programs. - Recommend and implement revisions to agency administrative rules and guidance to improve and enhance the records and information management programs of state and local governments. - Participate in special projects, both internal (agency or division), or external (with federal, state, and local governments and/or legislative committees). Qualifications What does it take to qualify (minimum)?For Government Information Analyst Trainee: Salary Range: $4,075-$4,210- A bachelor's degree from an accredited four-year college or university, OR four years of full-time relevant experience in at least three of the following areas of knowledge and expertise may be substituted for education on a year for year basis. Areas of knowledge and expertise: electronic records management; managing information using a retention schedule; imaging applications; or implementation of filing systems; develop or deliver training modules; physical and/or electronic inventory; development or implementation of policies and procedures; data management and/or classification; archival appraisal; information security; business continuity; or warehouse management. Experience using standard desktop software, such as Microsoft Word, Excel, and PowerPoint. For Government Information Analyst II: Salary Range: $4,375-$4,500You must have the Analyst I qualifications above, and:- One year of full-time records management work experience in at least three of the twelve specific areas of knowledge and expertise below. - Six months experience delivering face-to-face or web based training modules. Areas of knowledge and expertise: develop or deliver records management training modules; electronic records management; physical and/or electronic records inventory; records retention schedule development; implementation of records management policies and procedures; imaging applications; design and implementation of filing systems; data management and/or classification; archival appraisal; information security; business continuity; or records center management. For Government Information Analyst III: Salary Range: $4,660-$4,850You must have the Analyst I qualifications above, and:- Two year of full-time records management work experience in at least four of the twelve specific areas of knowledge and expertise below. - One year experience developing and delivering face-to-face or web-based training modules on records management. Areas of knowledge and expertise: develop and deliver records management training modules; electronic records management; physical and/or electronic records inventory; records retention schedule development; development and implementation of records management policies and procedures; imaging applications; design and implementation of filing systems; data management and/or classification; archival appraisal; information security; business continuity; or records center management. Other things we look for (preferred):- Bachelor's or master's degree in information science, public or business administration, history, or government- Experience developing or delivering face-to-face or web-based training modules- Experience conducting, or assisting with, records inventories and disposition- Experience developing and/or revising records retention schedules- Experience developing policies and procedures for ingesting, managing, or dispositioning electronic records- Experience with records management programs (Texas state agency, local government, or private)- Knowledge of federal and Texas statutes, Attorney General opinions, and regulations affecting records management What else to know before applying?- If applicable, provide complete college transcripts at the time of application- If selected for an interview you will have to demonstrate your ability to communicate using well-organized and grammatically correct English and show your ability to follow instructions. o You will need to submit a writing sample with your application - of a training module preferably (required for Analyst III), but a college paper or work policy or procedure you authored will work as well. o You will also complete an in-basket exercise and prepare a 15-minute instructional presentation on a non-records management subject of your choice, to be delivered right after the interview. - Occasional work over 40 hours a week may be required for which you will earn compensatory time. - Overnight travel and travel by vehicle and commercial air required. - Must have valid Texas driver license or obtain Texas driver license within 30 days of employment. - Copy of valid auto insurance card and driving record required of selected applicant. SUPERVISIONReports to Manager, Records Management AssistanceNo supervisory responsibility
    $4.1k-4.2k monthly Auto-Apply 3h ago
  • Customer Care Representative

    Garden City Group 3.5company rating

    Dublin, OH

    For three decades, GCG, has been the recognized leader in providing legal administrative services for class action, mass tort and bankruptcy cases. In fact, we are the first claims administrator to have earned SOC 2, Type 1 certification. The breadth and depth of our experience, responsiveness, global resources and state-of-the-art technology have made us the recognized leader in our field and the partner of choice for leading law firms, corporate legal departments, government agencies, and other legal professionals requiring our unique administrative support. With more attorneys than any other firm in our business, and a staff of more than 1,000 that includes a team of software engineers, call center professionals, in-house legal advertising specialists and graphic artists with extensive website design experience, resources are unparalleled in the industry. We have offices coast-to-coast and are ready at a moment's notice to provide cost-effective administration services tailored to the needs of each case, regardless of its size or complexity. Job Description SUMMARY The Customer Care Representative (CCR) is responsible for providing effective customer service for all internal and external customers by using the necessary scripts, FAQs (Frequently Asked Questions) and other resources necessary to provide accurate information. Responsibilities include listening to calls, researching the FAQs to ensure that accurate information is being delivered, write feedback and correspond through email. Additionally, effective communication with supervisors, team members, and project managers when necessary is a must. COMPLEXITY As the first interaction with our clients and sets the perception for the project. Their adherence to the guidelines is crucial. Customer care representatives may troubleshoot issues, provide information, and make decisions that involve escalating calls. This may include contacting the appropriate parties to intervene if needed. This role is also responsible for communicating any concerns or ideas for enhancing the overall departmental procedures to their direct supervisor and/or contact center management. Qualifications ABILITIES/KEY COMPETENCIES/SKILLS • Proficient in the use of computers and telephones • Strong oral and written communication skills • Strong attention to detail • Ability to navigate websites and applications quickly and effectively • Strong decision-making skills • Strong data entry skills • Ability to be open to constructive feedback and areas of opportunity EXPERIENCE/CERTIFICATES/EDUCATION • High school diploma or equivalent is required • Secondary education preferred • Two years of customer service, customer care or applicable experience is preferred. · Call center experience in an inbound and/or outbound capacity. · Ability to Analyze written and recorded communication · Have the ability to receive, articulate, write and deliver constructive feedback. · Have the ability to multitask. · Desire to be in an environment where continuous learning is the norm. Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-32k yearly est. 60d+ ago
  • Relationship Banker

    First Horizon Corp 3.9company rating

    Powell, OH

    The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their financial goals and align on solutions that meet their needs. In this role, you will drive growth by actively promoting and selling the bank's products and services. This role emphasizes deepening client relationships through excellent service, personalized advice, and proactive sales while supporting the banking center's overall sales goals. This role performs moderately complex to complex tasks. Weekly Scheduled Hours: Monday-Friday 8am-6pm ESSENTIAL DUTIES AND RESPONSIBILITIES Sales and Business Development * Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank. * Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications. * Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients' short-and-long term goals. Utilize a deep understanding of the bank's products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty. * Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking. * Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions. * Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed. Client experience * Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed). * Deliver excellent client experiences consistently and promptly resolve client issues effectively. * Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Compliance and risk management * Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Operational efficiency * Assist in conducting and/or participating in meetings to promote sales, product knowledge and customer service. * Assist banking center management with "on the job training" of new associates. * Assist with dual control vault responsibilities and audit controls. * Stay informed of all operational updates and changes to ensure compliance with all current guidelines. Perform all other job related duties as assigned. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. * High school diploma or general education degree (GED) * 2 - 5 years of experience as a Universal Banker or Teller COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office Suite, Salesforce CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) None required. NMLS Language As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. DeGarmo Behavioral Assessment Requirement All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position The assessment takes approximately 12-15 minutes to complete Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
    $25k-30k yearly est. 7d ago

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