Jobs that use customer calls the most include customer support professional, technical support representative, and service desk associate.
| Rank | Job title | Salary | % of all skills | Job openings |
|---|---|---|---|---|
| 1 | Customer Support Professional | $35,003 | 19% | 261,235 |
| 2 | Technical Support Representative | $34,758 | 14% | 212,082 |
| 3 | Service Desk Associate | $40,699 | 9% | 99,676 |
| 4 | Assistant Call Center Manager | $41,278 | 8% | 41,636 |
| 5 | Will Call Clerk | $32,299 | 7% | 73,398 |
| 6 | Senior Customer Service Specialist | $35,466 | 5% | 219,308 |
| 7 | Service Center Representative | $33,420 | 5% | 196,101 |
| 8 | Customer Service Consultant | $37,471 | 4% | 225,026 |
| 9 | Directory Assistance Operator | $43,056 | 4% | 26,546 |
| 10 | Customer Service Senior Associate | $45,025 | 4% | 207,805 |
What jobs use Customer Calls the most?
1. Customer Support Professional
How customer support professional uses Customer Calls:
- Manage high volume weekly consultant payroll using PeopleSoft.
- Collaborate with customers by phones and onsite to troubleshoot applications and document solutions for development of complex system requirements.
- Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
Most common skills for customer support professional:
- Customer Calls
- Inbound Calls
- Chat Support
- Computer Software
- Customer Inquiries
- Desk Support
2. Technical Support Representative
How technical support representative uses Customer Calls:
- Serve as a SME and the main point of contact when agents and other leads have questions.
- Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
- Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Most common skills for technical support representative:
- Customer Calls
- Smartphones
- Technical Support Calls
- Work Ethic
- Internet Connectivity
- Customer Service
3. Service Desk Associate
How service desk associate uses Customer Calls:
- Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
- Realign the service desk to ITIL framework with emphasis on incident and problem management.
- Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
Most common skills for service desk associate:
- Service Desk
- Customer Service
- Sales Floor
- Front End
- Customer Calls
- Customer Care
4. Assistant Call Center Manager
How assistant call center manager uses Customer Calls:
- Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
- Liaise between commanders and UAV operators in a tactical command center; decipher needs of leadership and communicate to individual operators.
- Design and implement business strategies and solutions to meet shareholder and customer objectives in dynamic BPO environment.
Most common skills for assistant call center manager:
- Inbound Calls
- Outbound Calls
- Unit Supervisors
- Customer Calls
- Customer Satisfaction
- Payroll
5. Will Call Clerk
How will call clerk uses Customer Calls:
- Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
- Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
- Obtain verification from providers that are billing claims in accordance with HIPAA and state regulations.
Most common skills for will call clerk:
- Phone Calls
- Customer Service
- Patients
- Scheduling Appointments
- Customer Calls
- HIPAA
6. Senior Customer Service Specialist
How senior customer service specialist uses Customer Calls:
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Compile, analyze and interpret important loan documents to troubleshoot and correct mortgage loan problems.
- Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Most common skills for senior customer service specialist:
- Client Facing
- Customer Support
- Inbound Calls
- Customer Calls
- Credit Card
- Customer Satisfaction
7. Service Center Representative
How service center representative uses Customer Calls:
- Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
- Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
- Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
Most common skills for service center representative:
- Patients
- HR
- Customer Calls
- Phone Calls
- Data Entry
- Multitasking
8. Customer Service Consultant
How customer service consultant uses Customer Calls:
- Manage call center productivity levels by maintaining CSR schedule adherence.
- Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
- Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
Most common skills for customer service consultant:
- Strong Customer Service
- Customer Service
- Strong Problem-Solving
- Customer Calls
- Troubleshoot
- Customer Inquiries
9. Directory Assistance Operator
How directory assistance operator uses Customer Calls:
- Operate private branch exchange (PBX) systems for businesses and organizations.
- Plugged in headphones on switchboard, and push switch keys to make connections.
- Operate switch keys to relay calls on the PBX switchboard to appropriate departments.
Most common skills for directory assistance operator:
- Customer Service
- Inbound Calls
- Emergency Calls
- Customer Calls
- Emergency Situations
- Customer Inquiries
10. Customer Service Senior Associate
How customer service senior associate uses Customer Calls:
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
- Receive and process payments on POS system and MPOS systems.
Most common skills for customer service senior associate:
- Data Entry
- Customer Service Associates
- Customer Inquiries
- Customer Calls
- Financial Transactions
- Customer Complaints
11. Customer Associate
How customer associate uses Customer Calls:
- Manage product queries, process orders and deliveries of medical devices to NHS and private hospitals in UK.
- Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
- Provide troubleshooting steps to service apple products.
Most common skills for customer associate:
- Sales Floor
- Product Knowledge
- Customer Service
- Phone Calls
- Customer Calls
- Outbound Calls
Other skills
- C career
- C # career
- C-Level career
- C-Suite career
- CAD career
- CAPA career
- CBP career
- CCTV career
- CDL career
- CFR career
- CICS career
- CIP career
- CLIA career
- CMC career
- CMM career
- CMMS career
- CMS career
- CNC career
- CNC Lathes career
- CNC Machines career
- CPA career
- CPC career
- CPR career
- CRISPR career
- CRM career
- CSI career
- CSS career
- Cad Cam career
- Calculation career
- Calendar Management career
- Calibration Procedures career
- Calipers career
- Camera Equipment career
- Camera Operation career
- Campaign Performance career
- Capacity Planning career
- Capital Markets career
- Capital Projects career
- Carbon Steel career
- Cardiology career
- Care Coordination career
- Care Management career
- Care Plan career
- Care Services career
- Career Development career
- Career Fairs career
- Career Planning career
- Career Services career
- Cash Control career
- Cash Drawers career
- Cash Flow career
- Cash Handling career
Updated December 28, 2023