How is Customer Support used?
Zippia reviewed thousands of resumes to understand how customer support is used in different jobs. Explore the list of common job responsibilities related to customer support below:
- Provided customer support towards customers when handling product liability issues with their mobile devices and washing machines
- Provided excellent customer support, effortlessly maintained company metrics and assisted other agents with system issues.
- Communicate closely with other customer support staff members in order to provide effective customer support.
- General customer support, payment arrangements, new connections/disconnections, emergency/outage calls
- Assisted Customer Support Manager and Marketing Manager with market research.
- Handled customer relations and customer support.
Are Customer Support skills in demand?
Yes, customer support skills are in demand today. Currently, 43,991 job openings list customer support skills as a requirement. The job descriptions that most frequently include customer support skills are customer support agent, agency service representative, and senior customer support analyst.
How hard is it to learn Customer Support?
Based on the average complexity level of the jobs that use customer support the most: customer support agent, agency service representative, and senior customer support analyst. The complexity level of these jobs is intermediate.
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What jobs can you get with Customer Support skills?
You can get a job as a customer support agent, agency service representative, and senior customer support analyst with customer support skills. After analyzing resumes and job postings, we identified these as the most common job titles for candidates with customer support skills.
Customer Support Agent
Job description:
The customer support agent mainly acts as a liaison for the business and customers, assisting with queries such as complaints, errors, orders, cancellations, and billing. They act as a customer-oriented service representative by providing needed information on different products/services and resolve any emerging problems that customers might experience with accuracy and efficiency. They make sure that they provide excellent customer satisfaction. Moreover, the customer support agent must be accommodating, knowledgeable, and articulate when communicating with customers about the business's products and services.
- Customer Support
- Customer Care
- Chat Support
- Customer Interaction
- Customer Service
- Technical Support
Agency Service Representative
- Phone Calls
- Health Insurance
- Customer Support
- Data Entry
- Medicare
- Telephone Calls
Senior Customer Support Analyst
- Provide Technical Assistance
- Customer Support
- SQL
- Customer Service
- Customer Issues
- Technical Support
Senior Customer Service Technician
- Customer Complaints
- Customer Support
- Technical Support
- Customer Inquiries
- Technical Troubleshooting
- Inbound Calls
Customer Support Specialist
Job description:
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
- Customer Support
- Phone Calls
- Compassion
- Customer Service
- Digital Marketing
- Data Entry
Customer Support Engineer
Job description:
A customer support engineer is responsible for providing the highest customer service by responding to the customers' inquiries and concerns and resolving their complaints regarding the technical products of the company. Customer support engineers handle escalated requests, determine technical solutions, and write resolution reports for reference. They also manage the installation and upgrades of network systems based on clients' specifications to ensure that their systems work with maximum performance. A customer support engineer must have excellent communication and technical skills, especially in recommending improvements to prevent system failures and minimize customers' complaints.
- Customer Support
- Technical Support
- Customer Service
- Customer Satisfaction
- CSE
- Linux
Assistant Customer Service Manager
Job description:
An assistant customer service manager is in charge of performing support tasks for managers, helping customer service operations run smoothly and efficiently. Among their responsibilities include assisting managers in supervising customer service teams, managing schedules and objectives, coordinating staff, and addressing issues and concerns, resolving them promptly and efficiently. There are also instances when they must communicate with customers to identify and meet their needs. Moreover, as an assistant manager, it is essential to monitor the workflow and progress of the workforce, all while enforcing the company's policies and regulations.
- Customer Service
- Store Operations
- Customer Support
- Bill Pay
- Loss Prevention
- Customer Complaints
Clerk/Assistant
Job description:
A clerk is someone who performs administrative tasks assigned by a manager or by other employees. The job includes responsibilities like dealing with correspondence, data maintenance through manual or computer systems, filing, and related general office duties. It involves typing letters, reports, and any other business-related documents. Clerks sort and respond to emails or forward them to other employees. They need to develop skills in typing, administrative duties, customer service and relations, and attention to detail.
- Customer Support
- Telephone Calls
- Word Processing
- Payroll
- Purchase Orders
- Office Machines
International Representative
- Customer Inquiries
- Customer Orders
- Customer Support
- Inbound Calls
- International Travel
- Customer Complaints
Director, Customer Support
Job description:
Customer service directors are executive professionals who manage customer service professionals as well as direct the overall outlook of an organization's customer service policies, objectives, and initiatives. These directors are required to create processes that can achieve business goals and objectives concerning customer service. They must identify new tools and technologies to provide excellent service to their customers and drive better sales. Customer service directors must also partner with client relations to optimize client profitability through business planning and collaboration.
- Customer Support
- Continuous Improvement
- Technical Support
- Salesforce
- Cloud
- CRM
Customer Support Analyst
Job description:
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
- Customer Service
- Customer Support
- Technical Support
- UI
- Technical Troubleshooting
- Java
Customer Operations Specialist
Job description:
A customer operations specialist is responsible for providing the highest customer service by responding to the customers' inquiries and concerns and resolving their complaints regarding the services offered by the company. Customer operations specialists also reach out to customers to sell new goods and services and process orders timely and accurately. They handle payments and verify purchase details, ensuring the adequacy of the necessary information on the database. A customer operations specialist must have excellent communication and organizational skills to manage customer claims and clear disputes.
- Logistics
- Customer Service
- Customer Support
- DOT
- Customer Operations
- Customer Orders
Customer Support Technician
Job description:
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
- Customer Service
- Customer Support
- SQL
- Customer Inquiries
- Java
- Customer Issues
Regional Support Manager
- DOT
- Customer Satisfaction
- Product Knowledge
- Customer Support
- Property Management
- Technical Assistance
Senior Customer Support Technician
- Data Entry
- Direct Supervision
- Customer Inquiries
- Customer Issues
- Customer Support
- Provide Technical Assistance
Customer Service Supervisor
Job description:
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
- Strong Customer Service
- Customer Care
- Customer Support
- Payroll
- Customer Complaints
- Front End
Senior Customer Service Coordinator
- Call Handling
- Billing Issues
- Customer Support
- Customer Satisfaction
- Inbound Calls
- Customer Inquiries
Postal Service Clerk
Job description:
Postal service clerks must have skills in maintaining records, monitoring mail flow through a sorting machine, sorting mail by hand. They must also have knowledge of postal regulations and understanding of shipping procedures for competitors like UPS, FedEx and other carriers. Those who choose this career path will need at least a high school diploma or GED. They will be required to directly serve customers by selling postal services and mailing supplies, money, and postal stationery.
- Place Packages
- Load Trucks
- Postal Service
- Customer Support
- ZIP Codes
- USPS
Customer Support Coordinator
Job description:
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
- POS
- Front End
- Customer Support
- Customer Interaction
- Data Entry
- Logistics
Computer Assistant
Job description:
Also referred to as customer support staff or technical support, a computer assistant describes and solves technical problems associated with computer systems and programs. Computer assistants provide telephone-based and on-site assistance to clients and customers. They use their communication and technical skills to help users with their computer troubleshooting problems. While some of them work in call centers, communicate via email or through online chat. It is also their responsibility to install and upgrade the computer software and hardware systems of their employer.
- Computer Equipment
- Software Issues
- Customer Support
- Software Applications
- Computer System
- Computer Operations
How much can you earn with Customer Support skills?
You can earn up to $33,489 a year with customer support skills if you become a customer support agent, the highest-paying job that requires customer support skills. Agency service representatives can earn the second-highest salary among jobs that use Python, $34,475 a year.
| Job title | Average salary | Hourly rate |
|---|---|---|
| Customer Support Agent | $33,489 | $16 |
| Agency Service Representative | $34,475 | $17 |
| Senior Customer Support Analyst | $93,383 | $45 |
| Senior Customer Service Technician | $33,074 | $16 |
| Customer Support Specialist | $39,470 | $19 |
Companies using Customer Support in 2025
The top companies that look for employees with customer support skills are Robert Half, U.S. Department of the Treasury, and Wells Fargo. In the millions of job postings we reviewed, these companies mention customer support skills most frequently.
| Rank | Company | % of all skills | Job openings |
|---|---|---|---|
| 1 | Robert Half | 66% | 8,429 |
| 2 | U.S. Department of the Treasury | 9% | 18 |
| 3 | Wells Fargo | 5% | 2,362 |
| 4 | Oracle | 3% | 51,813 |
| 5 | Intel | 3% | 402 |
Departments using Customer Support
| Department | Average salary |
|---|---|
| Engineering | $97,282 |
| Customer Service | $45,329 |
5 courses for Customer Support skills
1. Customer Service, Customer Support, And Customer Experience
Customer experience is when you proactively provide great customer care, delight people, and turn them into raving super-fans. Customer service is when you reactively deal with customer problems, delight them, and turn them into raving super-fans. Use customer service and customer experience to create happy customers even if at first you have to deal with upset customers and turn them into superfans. Use customer service and customer experience as marketing and branding strategies because they help you sell more. I consider good customer service an advanced strategy for entrepreneurs because new entrepreneurs tend to focus on getting their next client and typically don't delight their current customers. But once you start giving your client outstanding customer experience, they begin to buy from you again and even tell their friends. So you don't have to chase new customers. Just delight existing clients and they'll be the ones who will talk about your business and bring their friends to you. Experienced entrepreneurs understand that it isn't enough to just create an OK product. Your product must delight and WOW your customers. And a part of delighting your customers is providing great customer service that inspires positive reactions and emotions in your customers. Once you inspire positive reactions and emotions in your customers, they will subconsciously feel that your product is better than it actually is. Your customers will also associate your business with their positive emotions. TURN ANGRY AND UNHAPPY CUSTOMERS INTO LOYAL CLIENTS WITH CUSTOMER SERVICEAngry customers are not wrong, crazy, or mean. They are just frustrated and they want your product to work for them. If you provide great customer service, respect them, listen to them, and offer a great solution that works and fixes their problems, you can turn them into clients who are loyal long-term. WHAT IS CUSTOMER EXPERIENCE AND HOW IT IS DIFFERENT FROM CUSTOMER SUPPORTCustomer experience is different from customer service. Customer experience is a proactive approach where you create ways to identify good clients and give them a better customer experience. For example, give them something for free when it's their birthday. They will appreciate that and become more loyal as customers. Customer experience is proactive whereas customer support is reactive. COURSE MATERIAL IS FROM SUCCESSFUL PERSONAL EXPERIENCE AND INDUSTRY GOOD PRACTICESOnce I started applying the customer experience ideas in this course, it caused more positive responses from my customers, more sales, more repeat customers, more good reviews, and business growth. I rarely see other entrepreneurs apply these strategies, which is why I feel that they are only used by advanced and experienced entrepreneurs. Customer support isn't hard. It just requires care and attentiveness. POWERFUL CUSTOMER SERVICE AND CUSTOMER EXPERIENCE SKILLS THAT GIVE YOU AN ADVANTAGEPeople often want formulas or practical blueprint for what to do. This course will give you the customer service and customer experience skills that will give you an advantage over your competition by retaining loyal customers who buy more from you long-term. RESPONSIVE AND CARING INSTRUCTOR: WORLD-CLASS STUDENT SUPPORTIf you have questions, know that I am here to help! I answer 99% of student questions within 24 hours. Many students tell me that other instructors don't respond. Well, I do because 1) I care about my students.2) I feel a responsibility to make sure that students get their money's worth from the course. MONEY-BACK GUARANTEEThis customer service and customer experience course has an unconditional, Udemy-backed, 30-day money-back guarantee. This is not just a guarantee, it's my personal promise to you that I will go out of my way to help you succeed just like I've done for thousands of my other students. Invest in your future. Enroll today, improve your customer service, and see your business grow...
2. Akamai Customer Consulting and Support
Are you interested in end-to-end project management? Want to deliver the best solutions to our customers while collaborating with teams from all over the world? You will never stop learning in this fast-moving environment and across our cutting-edge technologies. This beginner level certificate is designed to provide you with in-demand skills that range from internet technology fundamentals, networking, operating systems and problem solving techniques.\n\nThis certificate program consists of 6-courses, developed by Akamai, that are self-paced and can be completed over 6-months. The courses will help you build solid technical foundations and troubleshooting skills that align to entry level jobs in Professional Services, Customer Support and Security Operations in tech.\n\nTarget Jobs: Solutions Architect, Solutions Engineer, Cloud Support Engineer or Technical Consultant...
3. Customer Service & Support For Customer Service Executives
Who is this course for? - This Customer Service training is for aspiring and existing Customer Service executives who want to learn what is Customer Service and how to be a good Customer Service Executive. This course is also for entrepreneurs to the learn importance of customer service in any business. Why this course? - Easy to understand concepts and tools that help anyone acquire the skill of providing excellent customer support in less than $20. What else is offered? - This training offers all theoretical knowledge combines with assignments, quizzes and real life customer calls to help enhance the learning of the student. The course also offers a Q & A section, assignment feedback and direct messaging option to provide exceptional cause experience. What do I teach in this course -The true essence of Customer ServiceWhat is Customer Service? Why is Customer Service important?How Service is becoming more important than the productThe importance of Customer Service in all aspects of a businessWho is a Customer Service Executive?What are the roles and responsibilities of a professional Customer Service Executive?The skills important for a Customer Service Executive. How empathy and honesty help provide exceptional Customer Service. The long term implications of great Customer Service. How to handle customer calls through explained real world calls. Understand complete world of Customer Service, Customer Support, and Customer Care. Who is this course for -Anyone who wants to enter the field of customer service and apply for the role of a customer service executive. Existing customer service executives who want to learn more about customer service and improve their skillsEntrepreneurs who want to grow their company and brand by giving exceptional customer service. Freelancers who want to provide great customer service to their clients and create lasting relationships with them. Customer service is critical for success of any business. You can have just one customer in your business but as long as you provide good service to that customer, you will have a long lasting relationship that helps your company grow. You will also learn everything you need to know to create your own high-performing customer service team. You will have the opportunity to not just learn theories but also take assignments, ask questions specific to you, understand case studies of successful customer service companies and even watch sample customer interactions. The course starts with a great introduction and overview of Customer Service, then goes onto the how's and finally has sales call. Overall, a complete course that has helped me understand the importance of customer service and how to excel in providing that excellent customer service. - John C. As a beginner who is currently applying for jobs in customer service, I feel this course is exactly what I needed. It has set me up perfectly to know what my job would entail, how to handle customers, and what kind of roles and tasks I could have. The instructor has also given it a perspective from an entrepreneur so in case I ever start my own business, it would make sense that in order to satisfy customers, good customer service is important. I hope I can implement the things taught in this course and do a good job at my company and create a lot of satisfied and happy customers for them. - VictoriaSpecial credit to Krittika Arora for helping me create this course. In case you have any questions feel free to reach out to me. I look forward to seeing you in the course! Salil Dhawan, Peter Alkema...
4. Create Customer Support Data with Google Sheets
By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions...
5. Customer Service & Support Excellence: Advanced Soft Skills
About The Course: This course is useful for anyone working with customers and who is interested in how to deliver an excellent customer service and support experience. It is primarily designed for people working in customer service. Regardless if you are a front-line agent, or a director of customer service, this course will teach you how to think about customer service. I created the course on the premise that you must deliver extreme satisfaction to each customer, on every ticket that you get. The course was created on the mental model that, no matter how bad the situation is, the outcome must always be positive. The course is meant to teach you different ways of approaching customers in various scenarios, to always work towards a positive outcome. This course is designed to teach you how to develop the necessary skills to deliver world-class customer service experiences. It is designed to teach you how to adopt a growth mindset attitude when it comes to dealing with customers. The course is not designed for a specific industry as it applies to any industry. What you will learn:1. You will learn how to think about customers and their experiences. You will learn about the philosophy behind customer service and how to adopt a healthy mental model to use in your interactions.2. You will understand the importance of customer service in any industry. I will elaborate why customer service is important to any business, and I will cover key aspects regarding its value including how to advocate for the customer.3. You will learn how to self-reflect and dig deeper into your mindset and your reactionsYou will do a self-assessment and I will discuss about the customer-focused paradigm. I will also cover self-sabotage and elaborate on a couple philosophical concepts that you can adopt.4. You will learn about the different types of empathyI will talk about the three types of empathy and what they mean, how they affect your mental state and behavior. I will also tell you about a personal story and then continue with a scenario.5. You will gain knowledge regarding how to handle the customer's expectations. I will talk about how to analyze an issue to correctly determine the customer's sentiment, and how to find common ground when dealing with a customer.6. You will also learn how to turn bad situations into positive customer experiences. I will cover how to deal with unsatisfied customers; what to say, and what not to say, and how to earn trust, respect and appreciation from your customers.7. You will learn how to evaluate stress and understand its origin. I will discuss about what constitutes a stressful situation in customer service and how you should look at it.8. Finally, you will learn how to follow through, close the case, and ask for feedback. I will talk about what constitutes a solution and what to do before closing a case, depending on the situation you are in...