How is Front Desk used?
Zippia reviewed thousands of resumes to understand how front desk is used in different jobs. Explore the list of common job responsibilities related to front desk below:
- Front Desk Agent effective at improving customer satisfaction ratings through exemplary service.
- Insured cleanliness and organization of front desk area and conducted merchandise inventory.
- Worked closely with multiple departments to ensure the front desk had all rooms back in inventory to use for the day.
- Maintain clean tables for every guest, collecting and providing clean menus to the front desk staff and servers.
- Trained as Front Desk Runner and performed courier duties such as room deliveries, transporting guests and monitoring grounds.
- Front desk tasks (answering the phone, taking order over the phone as well as walk in)
Are Front Desk skills in demand?
Yes, front desk skills are in demand today. Currently, 29,319 job openings list front desk skills as a requirement. The job descriptions that most frequently include front desk skills are front desk host, guest service specialist, and housekeeper/front desk.
How hard is it to learn Front Desk?
Based on the average complexity level of the jobs that use front desk the most: front desk host, guest service specialist, and housekeeper/front desk. The complexity level of these jobs is basic.
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What jobs can you get with Front Desk skills?
You can get a job as a front desk host, guest service specialist, and housekeeper/front desk with front desk skills. After analyzing resumes and job postings, we identified these as the most common job titles for candidates with front desk skills.
Front Desk Host
Job description:
The front desk host is responsible for welcoming guests upon arrival. As the host, you will be required to oversee the operation of the front office. You'll manage the shifts and generally provide administrative support to hotel management. You will greet guests with enthusiasm and in a welcoming manner, seat customers, and sometimes take orders. A front desk host takes actions to correct problems, answer questions, interact with guests professionally, and complete customer transactions swiftly and with efficiency.
- Front Desk
- Cleanliness
- Greeting Guests
- Hotel Services
- Front Door
- Merchandise Sales
Guest Service Specialist
Job description:
Guest Service Specialists are responsible for delivering guests with front desk services. Their duties include welcoming guests during arrival, managing to check in and check out procedures, assigning rooms to guests, process payments, delivering messages, and providing information to guests such as tourist locations, restaurant recommendations, and transport logistics. They must tend to customer queries and conflicts while working closely with staff personnel and bell service in providing customer service.
- Front Desk
- Patients
- Reservations
- Team Work
- Guest Service
- Customer Service
Housekeeper/Front Desk
- Front Desk
- Reservations
- Fold Laundry
- Customer Service
- Clean Bathrooms
- Guest Rooms
Member Service Representative
Job description:
A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.
- Front Desk
- Cleanliness
- Punctuality
- Loan Payments
- Member Service
- Phone Calls
Fitness Trainer
Job description:
The job of a fitness trainer is to instruct and motivate individuals and groups in physical activities, including stretching, cardiovascular exercise, and strength training. The typical duties of a fitness trainer include demonstrating how to perform various exercises, guiding them during the exercise to improve fitness and minimize injuries, and monitoring their progress. As a fitness trainer, you are also responsible for explaining and enforcing safety rules on exercise equipment usage, recreational activities, and sports, and giving clients resources and information about weight control, lifestyle issues, and nutrition.
- Customer Service
- Front Desk
- CPR
- Cleanliness
- Physical Fitness
- Fitness Equipment
Nurse Receptionist
- Front Desk
- Patients
- Phone Calls
- Nursing Home
- Appointment Scheduling
- Vital Signs
Clinical Massage Therapist
- Front Desk
- Patients
- Client Confidentiality
- Physical Therapy
- Soft Tissue
- Pain Relief
Desk Service Coordinator
Job description:
A desk service coordinator oversees help desk services to ensure clients and employees receive optimal support. Although their duties vary upon their company or industry of employment, it usually entails setting goals and guidelines, establishing schedules and protocols, arranging various services, and developing strategies to optimize operations and services. They also address issues and concerns, solving them promptly and efficiently. Moreover, as a desk service coordinator, it is essential to monitor staff operations and implement the organization's standards and regulations.
- Customer Service
- Front Desk
- Data Entry
- Contract Terms
- Scheduling Appointments
- Service Desk
Fitness Consultant
Job description:
A fitness consultant helps a person of any age and race to maintain their optimum health. They design exercise programs for each person, taking into consideration their condition, e.g., pregnancy, to improve their health. On the other hand, they also sell training packages offered by different gyms, collaborate with other fitness trainers to develop and choreograph fitness videos, and motivate clients to set forth their goals and gradually achieve them.
- Front Desk
- POS
- Health Club
- Customer Service
- Community Outreach
- Membership Sales
Housekeeping Coordinator
- Front Desk
- Guest Rooms
- Cleanliness
- Housekeeping Management
- Room Attendants
- Maintenance Problems
Door Person
Job description:
A Door Person stands guard at the entrance of buildings such as hotels and offices, mainly to greet and assist guests and visitors in a courteous manner. Aside from opening and closing doors, a Door Person also participates in implementing security protocols, checking identification, looking out for suspicious activities, and patrolling areas while coordinating with the security staff. Moreover, a Door Person assists guests by answering inquiries, giving directions, recommending facilities and attractions, and overseeing visitor logs. There are also instances where they may participate in accepting packages and maintaining the cleanliness of lobbies.
- Front Desk
- Customer Service
- Cleanliness
- Reservations
- Front Door
- Greeting Guests
Welcome Desk Agent
- Reservations
- Front Desk
- Customer Service
- Telephone Calls
- Computer System
- Guest Service
Front Desk Office Assistant
Job description:
Front desk office assistants are the first point of contact for anyone visiting a business or an office. They greet workers and clients and perform routine administrative tasks around the office. These tasks include taking phone calls, scheduling appointments, responding to inquiries and concerns of guests, maintaining and arranging office files, taking and delivering messages, and sending mail. Being polite, jovial, and firm are key characteristics in this role.
- Front Desk
- Patients
- Customer Service
- Phone Calls
- Data Entry
- Appointment Scheduling
Front Clerk
- Front Desk
- Customer Orders
- Food Preparation
- Groceries
- Clean Rooms
- Customer Complaints
Parks And Recreation Manager
- Front Desk
- CPR
- Mowing
- Lifeguard
- Recreational Facilities
- General Maintenance
Party Hostess
- Front Desk
- Food Orders
- Food Preparation
- Customer Service
- Clean Environment
- POS
Executive Receptionist
Job description:
An executive receptionist works with chief officers of organizations, handles administrative tasks, schedules meetings, arranges travel, and handles secretarial tasks. For board meetings, they ensure that conference rooms are clean, prepare refreshments, and refill supplies. They also manage an executive director's schedule, transcribe meeting minutes for board meetings, and ensure materials are ready for presentations.
- Front Desk
- Scheduling Conference Rooms
- Reservations
- Data Entry
- Executive Assistants
- Travel Arrangements
Concierge/Receptionist
Job description:
A concierge/receptionist serves as the guests' primary point of contact in establishments such as hotels, resorts, hospitals, and even malls. Although the extent of their responsibilities differs on their company or industry of employment, it often includes greeting clients, handling calls and correspondence, filing reservations and bookings, coordinating plans and services, maintaining records, and assisting clients by answering inquiries and processing requests. Moreover, as a concierge/receptionist, it is essential to resolve issues and concerns promptly and efficiently to ensure client satisfaction and positive client relationships.
- Front Desk
- Data Entry
- Compassion
- Phone Calls
- Patients
- Cleanliness
Computer Laboratory Attendant
- Cleanliness
- Front Desk
- Computer Software
- Troubleshoot
- Computer Problems
- Software Problems
How much can you earn with Front Desk skills?
You can earn up to $31,080 a year with front desk skills if you become a front desk host, the highest-paying job that requires front desk skills. Guest service specialists can earn the second-highest salary among jobs that use Python, $32,603 a year.
Job Title | Average Salary | Hourly Rate |
---|---|---|
Front Desk Host | $31,080 | $15 |
Guest Service Specialist | $32,603 | $16 |
Housekeeper/Front Desk | $28,300 | $14 |
Member Service Representative | $31,395 | $15 |
Fitness Trainer | $28,702 | $14 |
Companies using Front Desk in 2025
The top companies that look for employees with front desk skills are Planet Fitness, H&R; Block, and Hilton. In the millions of job postings we reviewed, these companies mention front desk skills most frequently.
Rank | Company | % Of All Skills | Job Openings |
---|---|---|---|
1 | Planet Fitness | 22% | 4,623 |
2 | H&R Block | 15% | 30,775 |
3 | Hilton | 13% | 3,112 |
4 | Marriott International | 10% | 9,380 |
5 | Massage Envy | 8% | 3,607 |
Departments using Front Desk
Department | Average Salary |
---|---|
Hospitality/Service | $32,790 |
Customer Service | $30,849 |
3 courses for Front Desk skills
1. Hotel Front Desk
Everything you need to know about successful Front Office Operations. This course will teach you all details, reports, transactions, skills you need to operate Front Office Department. Course is designated in the manner that after completion you will be able to open a Hotel Front Office Department or know exactly what must be done to improve and build efficiency in the current one. Course is designed with driving results and focuses on key performance indicators so that learning can be transitioned to results and results transformed to achievements and wins...
2. Front Desk Safety and Security
This course is designed to help those of us working the front desk, reception, records, campus information, night auditors, lobby staff, and volunteer service positions to understand how to handle emergencies, threats, intruders and lock downs. This course emphasizes your safety and being prepared for such incidents within our workplaces to be the most effective for us and for those around us. Course also gives you an inside look at the 9-1-1 dispatch system. Includes videos, handout, and quiz. Approximately 2 hours in length...
3. OPERA PMS: Mastering Hotel Front Desk
Mastering Hotel Front Desk (Basic-Advanced) is a course designed for learning how to search for and check in arriving guests. This course contains lessons on creating walk-in reservations and cancel a check in. You will also learn how to control the No Post indicator. The following lessons are contained in this course: Search ArrivalGuest Check InNo Post and Interface PrivilegesReservation Walk InCancel Check InThis course also designed for learning how to perform room moves, manage queue reservations, and pre-assign rooms. You will also learn how to hold rooms for multiple guest check in in addition to creating messages for groups of guests. The following lessons are contained in this course: Room MoveQueue ReservationsRoom Assignment: Pre-AssignHold Room OverviewHold RoomsAdvanced MessagingReportsTo make it comprehensive and simple deep learning Course Mastering Hotel Front Desk (Basic-Advanced) will only have 2 section to make you learning more easily and not wasting your time because you can absorb the material quickly and efficient without making you confused. You will got very detail explanation with all example. Below are the course structure: Section 1: Mastering Hotel Front DeskObjectives Hotel Front DeskBrief Arrival Hotel Front DeskHouse Status Hotel Front DeskRoom Assignment Hotel Front DeskHotel Front Desk EssentialsSection 2: Knowledge CheckFinal QuizThis suitable forAll individuals aspiring to get into or already in the hotel/hospitality industryHotel management employeeAll individual who curious about Hotel Property Managament System Software...