Companies that use guest complaints include Sonic Drive-In, MGM Resorts International, Petco Holdings, Inc., and several other companies.
| Rank | Company | % of all skills | Job openings |
|---|---|---|---|
| 1 | Sonic Drive-In | 55% | 4,502 |
| 2 | MGM Resorts International | 4% | 337 |
| 3 | Petco Holdings, Inc. | 4% | 841 |
| 4 | Hilton | 3% | 3,138 |
| 5 | HEI Hotels & Resorts | 3% | 603 |
| 6 | Jack in the Box | 3% | 1,709 |
| 7 | House of Blues | 2% | 28 |
| 8 | Hyatt Hotels | 2% | 1,479 |
| 9 | Applebee's Canada | 2% | 1,817 |
| 10 | Denny's | 2% | 1,597 |
What companies use Guest Complaints the most?
1. Sonic Drive-In
Zippia score 4.3
How Sonic Drive-In uses Guest Complaints:
- Reported guest complaints to an immediate supervisor and assisted in resolving such complaints.
- Handled all guest complaints, money books, and phone calls.
- Reported guest complaints to immediate supervisor and assists in resolving such complaints
Most common skills for Sonic Drive-In:
- Customer Service
- Food Orders
- Customer Orders
- Food Preparation Equipment
- Customer Complaints
- POS
2. MGM Resorts International
Zippia score 4.4
How MGM Resorts International uses Guest Complaints:
- Resolved guest complaints within scope of authority; otherwise refers the matter to management.
- Relay guest complaints or comments to supervisor.
Most common skills for MGM Resorts International:
- Excellent Guest
- Casino Floor
- Guest Service
- Product Development
- Marketing Campaigns
- BI
3. Petco Holdings, Inc.
Zippia score 4.1
Most common skills for Petco Holdings, Inc.:
- PET
- Customer Service
- Sales Floor
- Telephone Calls
- Customer Complaints
- Troubleshoot
4. Hilton
Zippia score 4.5
How Hilton uses Guest Complaints:
- Addressed and resolved guest complaints immediately to ensure an incredible experience.
- Investigated and resolved guest complaints in a timely manner.
- Monitored laundry operations, inventory and guest complaints.
Most common skills for Hilton:
- Front Desk
- Customer Service
- Guest Satisfaction
- Guest Rooms
- Guest Complaints
- Reservations
5. HEI Hotels & Resorts
Zippia score 4.3
Most common skills for HEI Hotels & Resorts:
- VIP
- Troubleshoot
- Safety Analysis
- Expense Reports
- Sigma
- Financial Analysis
6. Jack in the Box
Zippia score 3.9
Most common skills for Jack in the Box:
- Fryers
- Excellent Guest
- Customer Complaints
- Customer Service
- Food Orders
- Food Preparation
7. House of Blues
Zippia score 4.2
Most common skills for House of Blues:
- Financial Analysis
- Inventory Control
- Social Media Sites
- Guest Service
- Safety Procedures
- Customer Service
8. Hyatt Hotels
Zippia score 4.6
How Hyatt Hotels uses Guest Complaints:
- Assist General Manager in all staff related issues and guest complaints.
- Identified quality improvement trends and effectively handled all guest complaints and comments relating to the department tactfully.
- Resolve guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
Most common skills for Hyatt Hotels:
- HVAC
- Customer Service
- Guest Satisfaction
- VIP
- Front Desk
- Reservations
9. Applebee's Canada
Zippia score 4.2
How Applebee's Canada uses Guest Complaints:
- Handle guest complaints and light bookkeeping at the end of shift/day.
- Handled guest complaints and maintained a positive dining experience.
- Resolved any guest complaints and reported any guest complaints in store log.
Most common skills for Applebee's Canada:
- POS
- Kitchen Equipment
- Customer Service
- Customer Orders
- Greeting Guests
- Pleasant Dining
10. Denny's
Zippia score 4.3
How Denny's uses Guest Complaints:
- Handle guest complaints with a smile.
- Address and remedy guest complaints and concerns.
Most common skills for Denny's:
- Food Preparation
- Financial Transactions
- POS
- Drink Orders
- Food Handling
- Food Orders
11. Aimbridge Hospitality
Zippia score 4.6
Most common skills for Aimbridge Hospitality:
- Property Management System
- Dishwashers
- RFP
- Client Relationships
- Financial Transactions
- Room Assignments
12. Live Nation Entertainment
Zippia score 4.7
Most common skills for Live Nation Entertainment:
- VIP
- Media Sales
- Crowd Control
- Ticket Sales
- User Experience
13. Taco Cabana
Zippia score 4.4
How Taco Cabana uses Guest Complaints:
- Provide excellent customer service and handle any guest complaints or problems that arise in the store.
Most common skills for Taco Cabana:
- Customer Complaints
- Drink Orders
- Clean Environment
- Accruals
- Bank Deposits
- Food Orders
14. Caesars Entertainment
Zippia score 3.8
How Caesars Entertainment uses Guest Complaints:
- Investigate and resolve guest complaints or concerns in accordance with standard procedures.
Most common skills for Caesars Entertainment:
- Customer Service
- VIP
- Guest Service
- SharePoint
- Excellent Guest
15. Taco Bell
Zippia score 4.2
Most common skills for Taco Bell:
- Food Orders
- Customer Orders
- Food Preparation
- Customer Complaints
- Customer Service
- POS
16. Compass Group USA
Zippia score 4.2
Most common skills for Compass Group USA:
- Customer Service
- Payroll
- Food Service
- Customer Satisfaction
- HR
- Culinary
17. Omni Restaurants Inc
Zippia score 2.5
Most common skills for Omni Restaurants Inc:
- Telephone Calls
18. Shari's Cafe and Pies
Zippia score 4.1
Most common skills for Shari's Cafe and Pies:
- Dishes
- Food Preparation
- Product Line
- Food Quality
- Training Curriculum
- Training Programs
19. Hersha Hospitality
Zippia score 4.5
Most common skills for Hersha Hospitality:
- Technical Issues
- Expense Reports
- Plumbing
- Guest Rooms
- VIP
- Drill Press
20. Delaware North
Zippia score 4.3
How Delaware North uses Guest Complaints:
- Managed Guest Experience: Handled guest complaints and guest recovery by using the L.A.S.T.
Most common skills for Delaware North:
- Food Preparation
- Customer Service
- POS
- Inventory Control
- Credit Card Transactions
- Cash Handling
Other skills
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- GAAP Companies
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- GCP Companies
- GD Companies
- GMAW Companies
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- GPA Companies
- GPS Companies
- GRASS Companies
- GYN Companies
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- General Ledger Companies
- General Ledger Accounts Companies
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- Good Communication Companies
- Good Judgment Companies
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- Governance Companies
- Government Agencies Companies
- Government Officials Companies
- Government Relations Companies
- Grade Girls Companies
- Grammar Companies
- Grants Management Companies
- Graphic Design Companies
- Greenhouse Companies
- Greeting Guests Companies
- Greeting Visitors Companies
- Grinders Companies
- Grinding Machines Companies
- Groceries Companies
- Gross Margin Companies
- Gross Profit Companies
- Ground Support Equipment Companies
- Ground Transportation Companies
- Grounds Maintenance Companies
- Group Therapy Companies
- Group Therapy Sessions Companies
- Guest Complaints Companies
- Guest Rooms Companies
- Guest Satisfaction Companies
- Guest Service Companies
Updated December 28, 2023