Jobs that use guest complaints the most include usher/ticket taker, server and shift manager, and fountain worker.
| Rank | Job title | Salary | % of all skills | Job openings |
|---|---|---|---|---|
| 1 | Usher/Ticket Taker | $29,285 | 21% | 1,556 |
| 2 | Server And Shift Manager | $25,269 | 19% | 254,425 |
| 3 | Fountain Worker | $29,234 | 7% | 22,579 |
| 4 | Executive Housekeeper | $38,034 | 6% | 116,774 |
| 5 | Casino Shift Manager | $57,715 | 6% | 59,202 |
| 6 | Gaming Floor Supervisor | $52,124 | 5% | 17,583 |
| 7 | Assistant Front Office Manager | $47,938 | 5% | 71,787 |
What jobs use Guest Complaints the most?
1. Usher/Ticket Taker
How usher/ticket taker uses Guest Complaints:
- Maintain theater cleanliness, work concession stand, patron direction and security
- Check credentials in VIP sections.
- Control access for employees, media, VIP s and participants.
Most common skills for usher/ticket taker:
- Cleanliness
- Guest Complaints
- Excellent Guest
- Direct Patrons
- Safety Rules
- Guest Tickets
2. Server And Shift Manager
How server and shift manager uses Guest Complaints:
- Manage technical support, business analysis, project management, application development and support, training, and facilitation.
- Use of POS systems for entering customer orders to be send to kitchen and bar.
- Work on POS systems, process all types of payments, make the schedule every week.
Most common skills for server and shift manager:
- Cleanliness
- Math
- Guest Complaints
- Wine
- Work Ethic
- Phone Calls
3. Fountain Worker
How fountain worker uses Guest Complaints:
- Wait staff: provide friendly customer service; accurately take customer orders; maintain cleanliness of tables and floor.
- Stock ingredients, materials, and supply for beverage station.
- Operate POS cash register system; responsible for handling money and making transactions.
Most common skills for fountain worker:
- Cleanliness
- Customer Service
- POS
- Cash Handling
- Guest Complaints
- Safety Standards
4. Executive Housekeeper
How executive housekeeper uses Guest Complaints:
- Participate and help in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency.
- Lead a team of multinational housekeepers, laundry attendants and public space attendants to continuously improve cleanliness and productivity.
- Communicate with all departments regarding any and all matters relate to housekeeping and cleanliness of property including all public spaces.
Most common skills for executive housekeeper:
- Guest Rooms
- Cleanliness
- Quality Standards
- Customer Service
- Guest Complaints
- Guest Service
5. Casino Shift Manager
How casino shift manager uses Guest Complaints:
- Provide excellent customer service, operate POS systems, maintain friendly but secure retail environment, track and manage inventory
- Ensure inventory control protocols and guidelines are adhered to including recording invoices and inventory into the POS system
- Provide continual leadership and guidance to production supervisors for the purpose of increasing their effectiveness and establishing good working relationships.
Most common skills for casino shift manager:
- Casino Floor
- Guest Service
- Internal Controls
- Guest Complaints
- Guest Relations
- Casino Operations
6. Gaming Floor Supervisor
How gaming floor supervisor uses Guest Complaints:
- Manage a team of energy consultants in daily production, SPH (sales per hr.
- Direct and supervise the game of craps.
- Experience in POS system including troubleshooting; handle currency and credit transactions quickly and accurately.
Most common skills for gaming floor supervisor:
- Guest Service
- Excellent Guest
- Customer Service
- Math
- Guest Complaints
- Customer Relations
7. Assistant Front Office Manager
How assistant front office manager uses Guest Complaints:
- Manage any union disputes to ensure both collective bargain agreements and Marriott standards are being meet.
- Manage the lobby and front office operations which include front desk, PBX, bell, door staff and concierge.
- Support and manage the performance of the front desk, PBX, bell/door, and valet staff on a daily basis
Most common skills for assistant front office manager:
- Reservations
- Customer Service
- Quality Standards
- Guest Complaints
- Night Audit
- Payroll
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Updated December 28, 2023