Jobs that use guest satisfaction the most include bellhop service captain, table games manager, and bar attendant.
| Rank | Job title | Salary | % of all skills | Job openings |
|---|---|---|---|---|
| 1 | Bellhop Service Captain | $35,782 | 21% | 3,590 |
| 2 | Table Games Manager | $53,323 | 18% | 1,620 |
| 3 | Bar Attendant | $24,295 | 12% | 101,930 |
| 4 | Oil House Attendant | $27,217 | 12% | 66,350 |
| 5 | Banquet Manager | $53,423 | 9% | 93,415 |
| 6 | Slot Shift Manager | $46,221 | 9% | 58,854 |
| 7 | Front Of House Manager | $41,163 | 8% | 221,210 |
| 8 | Server | $29,901 | 8% | 162,734 |
| 9 | Housekeeping Assistant Manager | $48,868 | 8% | 80,622 |
| 10 | Assistant Banquet Manager | $53,711 | 8% | 90,901 |
What jobs use Guest Satisfaction the most?
1. Bellhop Service Captain
How bellhop service captain uses Guest Satisfaction:
- Lead a platoon that earn numerous awards for jamming opposition force artillery nets and conducting counterattacks on opposition electronic warfare platoons.
- Orchestrate a FOH team through dinner service.
- Table service, bartending, banquet service.
Most common skills for bellhop service captain:
- Guest Satisfaction
- Cleanliness
- Wine
- POS
- Fine Dining
- Food Service
2. Table Games Manager
How table games manager uses Guest Satisfaction:
- Manage and organize fan assistance booth, program sales, giveaways, any additional information tables as well as all interns.
- Instruct students on a career in the gaming industry on such games as blackjack and craps.
- Maintain the integrity of table game operations by supervising blackjack and poker dealers.
Most common skills for table games manager:
- Guest Satisfaction
- Internal Controls
- Dice
- Guest Service
- Excellent Guest
- Casino Table Games
3. Bar Attendant
How bar attendant uses Guest Satisfaction:
- Maintain cleanliness and organization of designate work areas.
- Maintain cleanliness, sanitation and organize assigned work areas.
- Keep records on individual pet, including daily observations and information activities perform, meals sever, and medication administer.
Most common skills for bar attendant:
- Cleanliness
- Front Desk
- Quality Standards
- Guest Satisfaction
- Clean Tables
- Cash Handling
4. Oil House Attendant
How oil house attendant uses Guest Satisfaction:
- Operate POS cash register to manage cash, credit, and debit card transactions for sell items.
- Maintain the cleanliness of all public areas of the extended stay hotel to ensure guest satisfaction.
- Clean assigned guest rooms in accordance with the company standards to ensure the highest level of cleanliness.
Most common skills for oil house attendant:
- Cleanliness
- Guest Satisfaction
- Guest Rooms
- Front Desk
- Room Attendants
- Customer Service
5. Banquet Manager
How banquet manager uses Guest Satisfaction:
- Manage the hotel restaurant a few nights a week and assist with bartending.
- Manage bar functions, as well as maintain inventory and train all bartending staff.
- Manage department service standards, POS system, payroll, schedules and labor /beverage costs.
Most common skills for banquet manager:
- Wine
- Customer Service
- Guest Satisfaction
- Customer Satisfaction
- Guest Service
- Quality Service
6. Slot Shift Manager
How slot shift manager uses Guest Satisfaction:
- Manage FOH to insure all guests are happy and well taken care of.
- Work with Motorola integrating SDS codes with a paging system alerting employees of jackpots, machine malfunctions or security issues.
- Provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment to company objectives.
Most common skills for slot shift manager:
- Internal Controls
- Guest Satisfaction
- Casino Floor
- Exceptional Guest
- Slot Operations
- Training Programs
7. Front Of House Manager
How front of house manager uses Guest Satisfaction:
- Plan and manage all windows design and implementations.
- Manage a dedicate Linux web server; install new vhosts accounts including a cpanel via WHM software.
- Manage the development of a hybrid Linux desktop deploy to an acquire company to aid in application integration.
Most common skills for front of house manager:
- Cleanliness
- Guest Satisfaction
- Wine
- Guest Service
- POS
- Customer Service
8. Server
How server uses Guest Satisfaction:
- Manage expediter window paying close attention to garnishes and presentation.
- Provide exceptional customer service, while frequently checking for food allergies, by utilizing excellent communication and multitasking skills.
- Maximize profits by upselling food and alcoholic beverages and utilizing excellent customer service skills to ensure guests repeat business.
Most common skills for server:
- Wine
- Customer Service
- Guest Satisfaction
- Cleanliness
- Cash Handling
- POS
9. Housekeeping Assistant Manager
How housekeeping assistant manager uses Guest Satisfaction:
- Manage payroll process for housekeeping department occasionally.
- Complete knowledge of OSHA guidelines and requirements.
- Enforce safety and healthcodes require by OSHA law.
Most common skills for housekeeping assistant manager:
- Cleanliness
- Customer Service
- Front Desk
- Guest Satisfaction
- Guest Rooms
- Public Restrooms
10. Assistant Banquet Manager
How assistant banquet manager uses Guest Satisfaction:
- Manage daily FOH staff line-up, covering necessary instruction and education concerning fine-dining service and beverage, menu and company knowledge.
- Maintain the cleanliness of all dining rooms, break rooms, store rooms, and equipment maintenance.
- Charge with sales and planning for all events, including weddings, wine dinners, banquets, and private parties.
Most common skills for assistant banquet manager:
- Wine
- Customer Service
- Guest Satisfaction
- Customer Satisfaction
- Guest Service
- Cleanliness
11. Breakfast Attendant
How breakfast attendant uses Guest Satisfaction:
- Manage VIP's with personal requirements and assist in their room set up and hospitality experience.
- Operate stoves, food processor, steamers, slicers, stove and ovens.
- Provide culinary arts students with basic knowledge of food service etc.
Most common skills for breakfast attendant:
- Cleanliness
- Guest Service
- Guest Satisfaction
- Front Desk
- Food Handling
- Hotel Guests
12. Rate Supervisor
How rate supervisor uses Guest Satisfaction:
- Manage and compile daily reports generate from player tracking and casino win/loss estimates for both blackjack pit and poker room.
- Maintain the integrity of table game operations by supervising blackjack and craps dealers.
- Provide leadership, planning and specifications for call processing and carrier services billing software development.
Most common skills for rate supervisor:
- Guest Service
- Role Model
- Guest Satisfaction
- Casino Table Games
- Casino Floor
- Excellent Guest
13. Room Inspector
How room inspector uses Guest Satisfaction:
- Participate and help in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency.
- Maintain linen room cleanliness and relate equipment.
- Ensure company meet and exceed all cleanliness requirements.
Most common skills for room inspector:
- Cleanliness
- Room Attendants
- Guest Satisfaction
- Front Desk
- Guest Service
- Hotel Guests
14. Catering & Event Manager
How catering & event manager uses Guest Satisfaction:
- Own, operate, and manage an online record store, featuring underground, electronic dance music and DJ gear.
- Manage marketing exhibit assets, giveaways and promotional items.
- Prepare and manage BEOs to client specifications including auto-visual requirements.
Most common skills for catering & event manager:
- Guest Satisfaction
- Wine
- Booking
- Event Planning
- Event Sales
- Culinary
15. Guest Services Team Leader
How guest services team leader uses Guest Satisfaction:
- Develop relationships with various insurance carriers, including Medicaid and Medicare, to productively manage nationwide caseloads.
- Do bookkeeping financials end of day payroll and scheduling.
- Operate a POS cash register to process credit card applications and payments.
Most common skills for guest services team leader:
- Sales Floor
- Corrective Action
- Guest Satisfaction
- Guest Issues
- Drive Sales
- Exceptional Guest
16. Dining Room Host
How dining room host uses Guest Satisfaction:
- Manage customer reservations and table seating arrangements.
- Assist guests in booking reservations and manage guest history data using OpenTable reservation system.
- Operate POS system to input customer orders and print checks
Most common skills for dining room host:
- Reservations
- Cleanliness
- Wine
- Guest Satisfaction
- Seat Guests
- Fine Dining
17. Assistant Spa Director
How assistant spa director uses Guest Satisfaction:
- Manage outside appointment bookings which include traveling, security, POS systems, equipment storage & maintenance.
- Assure timely availability of qualify associates through active participation in the salon recruiting, interviewing, hiring and training process.7.
- Perform aromatherapy facials according to Aveda procedures.
Most common skills for assistant spa director:
- Payroll
- Spa Services
- Guest Satisfaction
- Front Desk
- Spa Operations
- Spa Equipment
18. Restaurant Manager
How restaurant manager uses Guest Satisfaction:
- Manage staff by teaching them the correct procedures along with making sure they are working up to Marriott standards.
- Manage associates while bartending and serving in a family-own restaurant.
- Coordinate, communicate and delegate FOH responsibilities to staff to ensure excellent operations are consistently achieve.
Most common skills for restaurant manager:
- Customer Service
- Guest Satisfaction
- Food Handling
- Cleanliness
- Restaurant Management
- Guest Service
19. Bar Host
How bar host uses Guest Satisfaction:
- Assist guests in booking reservations and manage guest history data using OpenTable reservation system.
- Provide guests with an excellent dining experience by asking questions about allergies or preferences and initiating conversation for customer confidence.
- Build relationships with guests -help prepare for restaurant opening -Maintain restaurant at all times -Persuasive- positive use of upselling techniques
Most common skills for bar host:
- Reservations
- Wine
- Guest Satisfaction
- POS
- Cleanliness
- Fine Dining
20. Room Attendant Housekeeper
How room attendant housekeeper uses Guest Satisfaction:
- Train and manage several maids and achieve significant improvements in their productivity.
- Operate commercial grade washer and dryers.
- Maintain cleanliness of all work areas ensuring consistent customer satisfaction.
Most common skills for room attendant housekeeper:
- Guest Rooms
- Cleanliness
- Bed Linens
- Guest Satisfaction
- Exceptional Guest
- Customer Service
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Updated December 28, 2023