Top 20 companies that use Help Desk

2. Apple

Most common skills for Apple:

• Apple
• Customer Service
• Mac
• Product Knowledge
• Technical Issues
• Customer Satisfaction

3. Oracle

Most common skills for Oracle:

• Java
• Cloud
• CRM
• UI
• ERP
• HTML

4. Guidehouse

5. CBRE Group

Most common skills for CBRE Group:

• Direct Calls
• HVAC
• Real Estate
• Project Management
• Plumbing
• Customer Service

6. LHC Group

Most common skills for LHC Group:

• Home Health
• Patient Satisfaction
• CMS
• Healthcare Professionals
• Addie
• Balance Sheet Accounts

7. Deloitte

Most common skills for Deloitte:

• Project Management
• Java
• Business Development
• Process Improvement
• Business Process
• Financial Statements

8. Intel

Most common skills for Intel:

• Linux
• Perl
• Debugging
• Windows
• RTL
• Python

9. TEKsystems

How TEKsystems uses Help Desk:

• Sole on-site support on weekends, worked with on-call support & off-site help desk.
• Coordinated with members of the help desk team, project coordinators, and project managers.
• Contracted to the Department of Corrections-Bureau of Technology Management Help desk.

Most common skills for TEKsystems:

• SharePoint
• VoIP
• Troubleshoot
• Infrastructure
• Technical Support
• PC

10. CTG

Most common skills for CTG:

• Video Conferencing
• Linux
• Debugging
• SharePoint
• Troubleshoot
• VMware

11. Google

Most common skills for Google:

• Google Adwords
• YouTube
• QA
• HTML
• API
• ROI

12. Marriott International

Most common skills for Marriott International:

• Marriott
• Guest Satisfaction
• Customer Service
• Front Desk
• Reservations
• Inbound Calls

13. Robert Half

How Robert Half uses Help Desk:

• Assisted Help Desk representatives with computer deployment at new Center For Intrepid building located at Ft Sam Houston.
• Documented all pertinent end user identification information Built rapport and elicit problem details from help desk customers.

Most common skills for Robert Half:

• Customer Service
• Expense Reports
• Payroll
• Journal Entries
• Data Entry
• QuickBooks

14. Jet Direct Mortgage

15. Heartland Dental

Most common skills for Heartland Dental:

• Insurance Claims
• Patient Accounts
• Financial Arrangements
• Patient Education
• Patient Care
• Insurance Coverage

16. Amazon

Most common skills for Amazon:

• Customer Orders
• Pallets
• Inventory Control
• Pallet Jack
• RF Scanner
• Problem Solve

17. General Dynamics

How General Dynamics uses Help Desk:

• Conducted training classes for both Help Desk and Network Support team for level one and level two Lotus Support issues.
• Developed training guide for Help Desk personnel in resolving user's problems in thin client environment.
• Assisted in the management of help desk technicians that provide both tier1 and tier 2 support to 1500 users.

Most common skills for General Dynamics:

• DOD
• Technical Support
• RF
• Linux
• SharePoint
• Management System

18. Honeywell

Most common skills for Honeywell:

• Sigma
• Process Improvement
• ISO
• Corrective Action
• Continuous Improvement
• Management System

19. CVS Health

How CVS Health uses Help Desk:

• Help train and assist tenured and new help desk service agents around policies and procedures.

Most common skills for CVS Health:

• Customer Service
• Patients
• CVS
• Inventory Management
• HIPAA
• Computer System

20. Nes Holdings

Most common skills for Nes Holdings:

• IRS
• Cable Management
• Cost Analysis
• Regulatory Compliance
• DOD
• Business Process