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Top 20 companies that use Inbound Calls

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Companies

Companies that use inbound calls include Fidelity Investments, Sedgwick LLP, ASTON FRANCE, and several other companies.

What companies use Inbound Calls the most?

1. Fidelity Investments

Zippia score 4.6

How Fidelity Investments uses Inbound Calls:

  • Interacted with customers via inbound calls, responding to requests on 401K account features, balances, transactions and distribution information.
  • Required to take inbound calls in order to service institutional clients on their 401k plans.
  • Provided backup for client managers as needed, which included contacting supporting departments and taking inbound calls during peak call volumes.

Most common skills for Fidelity Investments:

  • Customer Service
  • QA
  • Process Improvement
  • Project Management
  • Inbound Calls
  • Problem Resolution

2. Sedgwick LLP

Zippia score 4.4

How Sedgwick LLP uses Inbound Calls:

  • Direct inbound calls to the appropriate company contact.

Most common skills for Sedgwick LLP:

  • FMLA
  • Claims Handling
  • Customer Service
  • Management System
  • Litigation
  • EDI

3. ASTON FRANCE

Zippia score 3.7

Most common skills for ASTON FRANCE:

  • Industrial Trucks
  • LLC
  • Project Management
  • Softball
  • Financial Data
  • Sales Process

4. American Red Cross

Zippia score 4.3

How American Red Cross uses Inbound Calls:

  • Received 20 to 30 inbound calls from donors.
  • Responded to and managed inbound calls from donors, collections staff persons and regional personal, including MDs.
  • Receive inbound calls to schedule current donors appointments and provide eligibility requirements.

Most common skills for American Red Cross:

  • CPR
  • FDA
  • Customer Service
  • Blood Products
  • Vital Signs
  • Blood Pressure

5. Robert Half

Zippia score 4.5

How Robert Half uses Inbound Calls:

  • Received over 60 inbound calls from potential clients daily.
  • Take inbound calls from Ace customers regarding open loans.
  • Place outbound calls as well as take inbound calls.

Most common skills for Robert Half:

  • Customer Service
  • Expense Reports
  • Payroll
  • Journal Entries
  • Data Entry
  • QuickBooks

6. UnitedHealth Group

Zippia score 4.6

How UnitedHealth Group uses Inbound Calls:

  • Answer and solve all inbound calls Correctly and quickly type incoming patient information (Touch typing 60+ WPM)
  • Managed approximately 100-150 inbound calls daily.
  • Handle inbound calls, utilizing software to input, access and retrieve data.

Most common skills for UnitedHealth Group:

  • HIPAA
  • Medicaid
  • Elasticsearch
  • Customer Service
  • SAS
  • Process Improvement

7. Sharecare

Zippia score 4.4

Most common skills for Sharecare:

  • Project Management
  • Rest API
  • Literature Searches
  • Content Development
  • Research Projects
  • Web Content

8. Progressive

Zippia score 4.4

How Progressive uses Inbound Calls:

  • Take inbound calls from potential customer requesting information and insurance.
  • Handle inbound calls regarding insurance rates and policies, offering our customers tailored solutions to meet their needs.
  • Answer inbound calls for both sales and services, 40 to 60 calls a day.

Most common skills for Progressive:

  • Customer Service
  • Body Shop
  • Inbound Calls
  • Repair Facilities
  • Medical Bills
  • Claims Handling

9. Apria Healthcare

Zippia score 4.4

Most common skills for Apria Healthcare:

  • Patients
  • Medical Equipment
  • Customer Service
  • FDA
  • Medicaid
  • CPAP

10. Randstad North America, Inc.

Zippia score 4.6

Most common skills for Randstad North America, Inc.:

  • PeopleSoft
  • ERISA
  • Data Entry
  • Open Positions
  • Business Development
  • Production Floor

11. Ryder System

Zippia score 4.4

Most common skills for Ryder System:

  • Logistics
  • ROI
  • Customer Satisfaction
  • Continuous Improvement
  • HR
  • Process Improvement

12. Kelly Services

Zippia score 4.6

How Kelly Services uses Inbound Calls:

  • Received inbound calls from various Ceridian clients regarding retirement and healthcare benefits, including enrollments in a CRM call center environment.
  • Make outbound/inbound calls to verify and/or confirm information on homeowner policies.
  • Resolved technical issues via inbound calls related to Apple devices including iPhone, iPad and iPod touch.

Most common skills for Kelly Services:

  • Data Entry
  • Sops
  • Clean Room Environment
  • Product Quality
  • Inbound Calls
  • PowerPoint

13. Humana

Zippia score 4.8

How Humana uses Inbound Calls:

  • Received 40+ inbound calls per day or made over 100+ outbound calls per day.
  • Answered inbound calls for health insurance sales.
  • Answered inbound calls and made outbound calls answering questions regarding Military benefits.

Most common skills for Humana:

  • CMS
  • Medicare
  • Customer Service
  • Outbound Calls
  • Medicaid
  • HIPAA

14. Centene

Zippia score 4.5

How Centene uses Inbound Calls:

  • Answer inbound calls from providers to assist with medical claims and adjustments.

Most common skills for Centene:

  • Medicaid
  • CMS
  • NCQA
  • Process Improvement
  • Quality Standards
  • PowerPoint

15. Citi

Zippia score 4.6

How Citi uses Inbound Calls:

  • Managed inbound calls/sales and coached customer service associates.
  • Serviced inbound calls in reference to commercial Home Depot credit accounts.
  • Answered inbound calls from customers both in English and Spanish.

Most common skills for Citi:

  • Customer Service
  • Project Management
  • Outbound Calls
  • UAT
  • Unix
  • Credit Card

16. CVS Health

Zippia score 4.6

How CVS Health uses Inbound Calls:

  • Researched complex claims, responded to sensitive inbound calls, and replied to grievance emails from the members.
  • Handled complex inbound calls and correspondence including - emails, faxes or written letter (grievances).
  • Take inbound calls and answer questions or find any information pertaining to customer's insurance policies or benefits.

Most common skills for CVS Health:

  • Customer Service
  • Patients
  • CVS
  • Inventory Management
  • HIPAA
  • Computer System

17. Charles Schwab

Zippia score 4.8

How Charles Schwab uses Inbound Calls:

  • Accepted inbound calls from clients and all Schwab client contact representatives.
  • Managed inbound calls to place trades, resolve trade disputes with affluent client base.
  • Reduced inbound calls from participants 30% by answering their questions and proactively offering additional information about their plans.

Most common skills for Charles Schwab:

  • QA
  • Business Development
  • Project Management
  • Securities
  • B2C
  • Test Cases

18. Guidehouse

Zippia score 3.7

19. Fiserv

Zippia score 4.4

How Fiserv uses Inbound Calls:

  • Received inbound calls relating to customer card activation and lost or stolen cards for more than 700 financial institutions.
  • Receive inbound calls for Bank of America customers needing assistance with their bill pay.
  • Answer inbound calls for CNS enFACT fraud manager and discuss transactions with cardholders to confirm fraudulent activity.

Most common skills for Fiserv:

  • Client Facing
  • Financial Institutions
  • Unix
  • Process Improvement
  • Project Management
  • Customer Service

20. The Travelers Companies

Zippia score 4.4

How The Travelers Companies uses Inbound Calls:

  • Monitor the Automated Call Excellence (ACE) queue to measure staffing needs against inbound calls.

Most common skills for The Travelers Companies:

  • ITIL
  • GAAP
  • Profitable Growth
  • SDLC
  • Arbitration
  • UAT

Other skills

Updated December 28, 2023