Inbound Calls jobs near me - 847 jobs

Required Skills & Experience - 3+ years Help Desk Experience, ideally providing remote support in a call center environment with an excellent customer service background - A+ certification - Reliable internet - Strong Technical Aptitude (Active Directory, VPN, Network Printers, Microsoft Outlook, Mobile Device Management, etc.) - Experience in call center (30+ call/day) - Ticketing Experience (ServiceNow preferred) - Experience logging calls from end users - Excellent Communication Skills Job Description Insight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company. This position is FULLY REMOTE. This person will be the frontline support for internal customers nation-wide, responsible for password resets, software / hardware troubleshooting, VPN support and connectivity issues. We are looking for an experienced service desk technician who is comfortable in a fast-paced environment with a background working in a call center with excellent customer service skills. You will be taking inbound calls through Cisco Finesse, logging tickets via ServiceNow and handling password resets for Active Directory, Ceridian Dayforce and Foundations E-Learning Platform. This is an ongoing contract with possibility of conversion to FTE. Pay $22/hr M-F, 40 hours/week •Available Shifts: o 6:00am - 3:00pm CT o 8:00am - 5:00pm CT A PC, docking station, extra monitor and headset will be provided. Please apply right away if you are interested!

Are you in search of an exciting opportunity to learn and grow in a dynamic new career? If so, ServiceLink, the best in the mortgage industry, invites you to apply for the opening of Vendor Operations Associate, a position which carries the responsibility of efficiently processing Valuation orders. If you are quality-driven and possess excellent communication skills, you may be the ideal candidate for Vendor Operations Associate. Your ability to maintain positive and professional business relationships with vendors and staff will be highly valued by ServiceLink, a company committed to providing on-going training and supporting every employee's motivation to reach career goals. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues. · Manage vendor timelines, appointments and engagement agreements · Relay reminders to vendors re: Quality, turnaround times, website usage, etc. · Provide suggestions as to assist the team with resolving every day operational challenges. WHO YOU ARE You possess … · The ability to maintain a positive and professional business relationship with vendors and internal staff. · Computer literate with the ability to learn software applications · A penchant for excellence. You will use your strong attention to detail to maintain our quality standards · The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients Responsibilities · Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues. · Maintain compliance with Independence Guidelines. · Maintain a positive and professional business relationship with vendors and internal staff. · Manage vendor timelines, appointments, and engagement agreements. · Relay reminders to vendors re: Quality, turnaround times, website usage, etc. · Follow through with established team goals. · Ensure appropriate escalation paths are followed and timely resolution is accomplished. · Communication workflow expectations with consumers and vendors. · Provide suggestions as to assist the team with resolving every day operational challenges. · Attend and participate in regular department meetings and provide feedback when necessary. · Responsible to meet department productivity and quality goals. · Communicate with all stakeholders on a regular basis. · Perform all other duties as assigned. Qualifications · The ability to maintain a positive and professional business relationship with vendors and internal staff. · Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. · Familiarity with basic Microsoft Office (Outlook, Excel, and Word). · High School diploma or equivalent. · Knowledge of office processes, procedures, and technology. · Computer literate with the ability to learn software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience. · Role requires willingness to work a flexible schedule. We can recommend jobs specifically for you! Click here to get started.

Customer Service - Financial Service Representative - Full-Tme Schedules - Evenings and Saturday or Sunday Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify. Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs. DESCRIPTION In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back. Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need. Competencies: Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner. Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data. Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues. Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal. Essential Job Functions/Qualifications Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred Proficient typing, listening, computer, and reading skills Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details Excellent problem-solving skills with the ability to multi-task Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and temperament of the caller Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions Professional and upbeat attitude that thrives in a fast-paced environment Desire and ability to provide excellent customer service on every interaction Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher Work From Home: Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required. EDUCATION High school/GED or better (minimum) OUR BENEFITS INCLUDE: Paid Training Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions Work-From-Home opportunity upon meeting all performance and attendance requirements, policies, and RWA eligibility requirements Relaxed dress environment Generous Paid Time Off - rest and relaxation! Year-round employee appreciation events and online recognition award program - you are awesome! Free Coffee at all LSI facility locations Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk) Life and Disability Insurance Pet Insurance Paid Volunteer Time Off - give back to your community! Educational Assistance and Employee-Assistance-Program 401k/Profit Sharing w/Safe Harbor Match Growth opportunities - 90% of leadership positions are filled from within! Apply ONLINE at ****** LSIcareers.com! Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. Alignment Health is seeking an compassionate, customer service oriented, and organized, bilingual Spanish care coordinator in California to join the remote Care Anywhere team. The Care Coordinator is responsible for supporting the Care Anywhere Program field providers, scheduling, outreach, and managing all care coordination needs for high-risk members enrolled with the program. If you're looking for an opportunity to learn and grow, be part of a collaborative team, and make a difference in the lives of seniors - we're looking for YOU! Individuals with front office medical assistant experience, experience supporting multiple providers, and high call volume experience are highly encouraged to apply. Schedule: Mondays - Fridays - Option 1: 8:00 AM - 5:00 PM Pacific Time (with 1-hour lunch) - Option 2: 8:30 AM - 5:30 PM Pacific Time (with a 30- minute lunch) General Duties / Responsibilities Manage (4) provider schedules to ensure schedules are filled. Prepare charts for upcoming home visit appointments (check member eligibility, gather records needed by the provider prior to the home visit) Conduct outreach for scheduling, appointment confirmation calls, wellness checks for high risk members, and to providers / pharmacies for member needs. Handle inbound / outbound Call (60 - 80 calls / day) Obtain medical records from provider offices, hospitals and skilled nursing facilities (SNF) and upload medical records to the electronic medical records (EMR). Submit referral authorizations to independent physician association (IPA) / medical groups for specialty, durable medical equipment (DME), and home health (HH) services. Coordinate lab orders, transportation for high-risk members. Documentation via EMR for Inbound / Outbound calls. Support short message service (SMS) and member outreach campaigns. Assist nurse practitioner (NP) team with visit preparation needs Appointment reminders to members Assign members to NP in EHR Provide needed documentation to NP for visits each day Direct inbound calls from members / family related to medication refills Assist with maintaining and updating members' records Assist with mailing or faxing correspondence to primary care physicians (PCP), specialists, related to, as needed. Attend Care Anywhere meetings / presentations and participates, as appropriate. Recognize work-related problems and contributes to solutions. Work with outside vendors to provide appropriate care needs for members Job Requirements: Experience: Required: Minimum (1) year experience entering referrals and prior authorizations in a healthcare setting. Preferred: 2 years' healthcare experience. Education: Required: High School Diploma or GED. Preferred: Completion of medical assistant program from an accredited school of training Training: • Preferred: Medical Terminology Specialized Skills: • Required: Able to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Knowledge of ICD9 and CPT codes Knowledge of Managed Care Plans Able to type by 10-key touch minimum of 40 words per minute (WPM) Proficient with Microsoft Outlook, Excel, Word Effective written and verbal communication skills; able to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Language Skills: Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Able to write routine reports and correspondence. Communicates effectively using good customer relations skills. Mathematical Skills: Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Able to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Skills: Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. Bilingual English / Spanish required. • Preferred: Knowledge working in Athena Licensure: • Required: None • Preferred: Medical assistant certificate Medical terminology certificate Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range: $41,472.00 - $62,208.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.

Job Description Are you looking for an uncapped commission-based career and the ability to write your own paycheck? Look no further - our Sales position may be the right opportunity for you. This career path will be challenging yet rewarding for the right individuals. We are ready to invest in your success from day one. From our Marketing Team, which spends millions of dollars on lead generation, to our Training Department, which has a combined 50 years of experience, we are dedicated to helping you master this craft. Key Responsibilities: Answer a high volume of inbound and outbound calls to prospective customers Average 100-150 calls per day an expectation of closing 30% of inbound calls and 15% of outbound calls Identify the needs of prospective customers and sell the motor vehicle contract that best protects their investment Strive to successfully complete a one-call close Masterfully overcome objections by leveraging rebuttal tactics Persuasively educating consumers on the benefits and value of a vehicle service contract Remain open to constructive feedback, training, and mentorship from managers and leaders Work effectively as a team player, contributing to a positive environment Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Other duties, as assigned. Key to Success: 1-3 years of experience in commission-based or performance-driven sales, preferably in a call center environment Strong negotiation, persuasion, and contract-selling skills Confident communicator with excellent verbal and written communication skills Effective problem-solver with strong active listening and rapport-building abilities Competitive, goal-oriented mindset with a proven track record of meeting or exceeding sales metrics Resilient and adaptable-able to bounce back from setbacks and stay motivated Positive, can-do attitude with a desire for continuous growth and improvement Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment Computer savvy with experience using CRM systems (Salesforce a plus) High school diploma or GED required Bilingual in English and Spanish is a strong plus Property & Casualty license preferred (or willingness to obtain) The candidate(s) offered this position will be required to pass a pre-employment background check. Compensation is 100% commission, and the average salary ranges from $ 125k to $ 150k annually. Our Benefits Include: Paid training Work From Home Opportunity Computer Equipment Provided 401(k) with company match after 90 days of employment Medical, Dental, and Vision Insurance Voluntary Life Insurance Internet Stipend Paid Time Off Holiday Pay Learn more about life at Endurance-connect with us on LinkedIn, Facebook, Instagram, and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we're growing rapidly. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you'll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you're working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community. Therefore, we've been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power's "50 Best Companies to Sell For" and consistently makes industry lists from Crain's and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well-Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We'll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: The Client Engagement Specialist serves as the welcoming first point of contact for prospective clients seeking guidance from Job Duck and the Estate Planning and Probate Law practice they support. In this role, you will manage inbound inquiries, guide individuals through qualification steps, and ensure they feel supported and informed throughout their experience. Your work will directly influence the firm's growth by helping potential clients move confidently toward scheduling consultations and completing onboarding. Candidates who excel here are polished communicators who remain organized, steady under pressure, and naturally driven by measurable results. This opportunity is ideal for someone who enjoys meaningful client interaction, thrives in a structured workflow, and takes pride in consistent high performance. • Salary Range: $1 150 USD to $1 220 USD Responsibilities include, but are not limited to: Maintain and update client data in CRM for seamless tracking Schedule consultations and process fees with accuracy and professionalism Track conversion performance and meet weekly and monthly KPI expectations Ensure every caller receives a professional and consistent client experience Collaborate with team members to drive firm growth Manage communication timelines to avoid delays in the intake funnel Organize and update client intake records with precision Support continuous improvement of intake strategies and workflows Drive lead conversion by engaging prospects and guiding them toward consultations Answer inbound calls with confidence and persuasive communication Qualify leads to identify high-value opportunities and assess client needs Follow up relentlessly to move prospects through the pipeline until they sign Requirements: Required Skills • Previous sales experience with proven ability to overcome objections • Excellent verbal communication and persuasive techniques • Sales‑driven mindset with proven ability to convert leads • Reliability, trustworthiness, and detail‑oriented work style • Comfortable working toward measurable KPI goals such as conversion rates • 1 to 2 years in sales or client‑facing roles • Experience maintaining CRM hygiene and pipelines • Familiarity with estate planning or legal services is a plus • Strong follow up and time management skills • Ability to manage multiple priorities while meeting targets • Empathetic communication style that builds trust while closing deals • Goal‑focused, proactive, and resilient under pressure • Professional and neutral communication Addiontal Information • Time zone EST • Working hours Monday to Friday • Practice area Estate Planning and Probate Law • Role type : Client Engagement and Sales‑Focused Intake Work Shift: 9:00 AM - 6:00 PM [EST][EDT] (United States of America) Languages: English Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: Join the CrossCountry team of over 6,000 employees by launching a career at our newest office in Columbus as a Marketing Analyst. This role will interact with customers to understand their unique needs and how our products can help them solve financial hardships. CrossCountry Mortgage offers a rewarding training program for those seeking an entry-level business role with room for professional growth. During the 3-month training program, trainees will learn about our industry and how clients interact with our social media pages. As a Marketing Analyst, this position will be a brand representative for CrossCountry and will be responsible for contacting those seeking information to determine their best loan options. This role works closely with Senior Loan Advisors and VPs of Mortgage Banking to gain insight into opportunities for advancement. CrossCountry Mortgage pays for pre-licensing education and provides study material for Marketing Analysts to quickly advance into the Loan Advisor role, where typical income ranges from $50,000 - $100,000 We have created a fun and rewarding working environment that will ultimately lead to opportunities for advancement. Job Responsibilities: Taking inbound calls via corporate phone system. Working hands-on with Columbus and Honolulu, HI lending teams. Gaining knowledge of the mortgage industry and understanding successful conversion techniques. Assisting originators in obtaining leads by coordinating communication and transferring identified customers via corporate phone system. Creating individualized customer service experiences for potential prospects. Classifying and distinguishing each lead contacted. Effectively managing and directing incoming marketing phone calls. Apply training to live interactions with clients. Qualifications and Skills: Bachelor's degree in business administration or related field, preferred. Excellent communication skills. Proficient in Microsoft Outlook and Excel. Adhere to tight deadlines and prioritize. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************

Vantage Logistics is not currently hiring for this role, but we are continuing to grow and adding new positions every week. Please apply via this listing to express interest in the role. When an opportunity arises, we will contact applicants who have expressed interest here. At Vantage, an Account Manager is an employee who continuously manages customer accounts, maintains customer relationships, provides excellent customer service, and can always add value. Account Managers hold thorough knowledge of third-party logistic companies, represent the company's brand, and are always customer focused. What You'll Do: Run reports through the internal TMS (Mcleod) Customer account oversight and management Understand the prospect to customer lifecycle Self-starter in lead generation through creative avenues- Including external websites, social media platforms, and lead generating systems Understand how to pursue prospects Understand how to provide value to customers and prospects to gain a larger platform for sales Conduct sales calls with new prospects to develop relationships and continuously update the CRM to build your own book of business Verify necessary information regarding customers, including sales, customer freight, and required carrier information Maintain customer relationships and expand customer base to eventually own accounts Negotiate with customers and prospects rates for lanes opportunities Communicate with sales and management team any account updates Thorough understanding of the logistics market to provide competitive pricing to customers Communicate and provide solutions to customers for issues that arise with their freight Make outbound calls and take inbound calls Know when management needs to be involved Abide by the company policies and procedures Qualities of an Account Manager: Self-Motivated Financially Driven Proactive Communicative Personable Flexible Organized and Detail Oriented Problem-Resolution Expert Disciplined Team Player Ability to Multitask Vantage's Ideal Candidate: Vantage's ideal candidate is someone who understands the value of a third-party logistics company with operational and sales experience. Someone who is looking for a fast-paced environment and to pursue the next step in a company that provides a career path. Someone who is a self-starter, has the ability to multi-task, and is financially motivated. Requirements and Skills: High School Diploma or equivalent education Preferred 1-2 years minimum of Account Management experience in the supply chain industry Experience in a fast-paced environment CRM, TMS and Microsoft Office experience Exceptional written and verbal communication Negotiation skills and tactics

Benefits: Spiffs, Rewards, & Employee Contests Competitive Compensation Paid Vacation 401(k) Bonus based on performance Health insurance Training & development Dental insurance Opportunity for advancement Vision insurance The Service Dispatcher, under the supervision of the Office Manager, plays a crucial role in supporting the administrative and operational aspects of the Service Department. About the Role We are seeking a highly organized and proactive Dispatch, Outreach, and Office Coordinator to join our team. This position is the central hub of daily operations-balancing technician scheduling, customer communication, lead tracking, and administrative support. The right candidate will thrive in a fast-paced environment, take initiative, and ensure that both our operations teams and customers experience seamless, professional support. Key Responsibilities Scheduling & Dispatching Receive and prioritize incoming service requests from customers. Schedule and dispatch HVAC technicians for service calls, installations, and maintenance jobs. Adjust routes and schedules in real time to maximize efficiency and handle emergencies, delays, or cancellations. Conduct daily follow-ups on outstanding leads and open service tickets. Customer Service & Communication Act as the main point of contact for customers, technicians, and management. Answer inbound calls and emails related to service requests, scheduling, and pricing. Provide courteous, accurate, and timely responses to customer inquiries, including warranties and follow-ups. Document and address customer concerns, ensuring prompt resolution and satisfaction. Maintain customer records, service histories, and warranties in company software (Sera). Monitoring & Support Track technician progress throughout the day and provide operational support as issues arise. Monitor job completion and confirm customer satisfaction (including “Happy Calls” post-service). Report recurring service issues and inefficiencies to management. Ensure technicians have proper tools, materials, and information before jobs. Lead Tracking & Outreach Monitor and track new leads from platforms such as Angi, Yelp, Bullseye Pro, Google Local Services, and others. Provide reporting on lead sources, conversion rates, and outreach effectiveness. Support marketing efforts by coordinating follow-ups on incoming leads. Office Coordination & Administrative Support Intake and process customer calls, creating/updating job records in Sera. Manage workflow between service and install teams, ensuring jobs move smoothly from sales through completion. Handle permits, inspections, warranties, and parts orders. Maintain compliance with company policies, warranties, and safety requirements. Prepare detailed reports for management, including service performance, audits, and quality assurance. Qualifications 2+ years of experience in dispatching, scheduling, office coordination, or related administrative roles (HVAC/Service industry experience preferred). Strong multitasking and organizational skills with the ability to adjust priorities quickly. Excellent communication skills-both written and verbal. Proficiency with scheduling/dispatch software (experience with Sera a plus). Problem-solving mindset with the ability to remain calm under pressure. Comfortable with customer-facing interactions and conflict resolution. Why Join Us? Be part of a growing and respected HVAC/Electrical/Solar company. Work in a dynamic role where no two days are the same. Competitive pay and benefits package. Opportunity to directly impact customer experience and operational efficiency. THIS IS NOT A REMOTE POSITION 👉 How to Apply: Submit your resume and cover letter to *********************************************************************** Compensation: $20.00 - $25.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

About Ultrahuman:Ultrahuman is the world's most comprehensive self-quantification platform. Ultrahuman's products include the Ultrahuman Ring AIR, world's lightest sleep-tracking wearable, Ultrahuman M1, a continuous glucose monitoring platform, Blood Vision, a preventive blood testing platform with the pioneering UltraTrace™ technology and Ultrahuman Home, a revolutionary health device for your home. By collating a large set of biomarkers on an integrated platform, Ultrahuman is able to create a grand unified view of the human body. About the Role:As a User Experience Athlete - Call support, you will be at the heart of our ecosystem, closely working with all stakeholders to drive our success. You will ensure that you represent our values, mission, and brand image accurately. You will be a core pillar of the Customer support team, that can make or break us, at Ultrahuman. If you are a good listener, love solving problems, and have great attention to detail, embracing the night owl life (from 8.00 PM to 08.00 AM IST) we would love to connect with you! Key Responsibilities:Handle High Volumes of Calls: Manage and resolve a large volume of inbound calls professionally and efficiently. Ensure adherence to response time SLAs and maintain a high standard of service quality. User Communication: Communicate clearly and effectively with users, adapting to various accents and communication styles typical of users from the US, UK, EU, UAE and rest of the world. Demonstrate excellent listening skills to understand user concerns and provide tailored solutions. Troubleshooting and Problem Solving: Provide accurate information and resolutions for user queries regarding Ultrahuman products and services. Identify patterns in user issues and escalate complex problems to the appropriate teams. Proactive Follow-Ups: Send outbound emails to provide updates or confirm resolutions for users, ensuring clear and concise communication. Keep users informed about the status of their queries, building trust and rapport. Ensure tickets are raised correctly, monitored to closure. Adaptability: Quickly adapt to the needs of users from different regions, adjusting your communication approach to align with cultural and linguistic nuances. Stay updated on product knowledge, new features, and updates to provide informed help and support. Customer Empathy and Patience: Approach each interaction with empathy and patience, ensuring users feel valued and understood. Handle challenging conversations with professionalism and maintain composure under pressure. Documentation and Reporting: Accurately document user interactions, key issues, and resolutions in the system for future reference. Provide detailed feedback to internal teams to aid in improving processes and user experience. Team Collaboration: Work closely with cross-functional teams, including technical support, product, operations and engineering teams, to resolve user issues effectively. Share insights and collaborate with teammates to continuously improve service delivery. Requirements: Experience: Prior experience in call support (Min of 1 year) , particularly in managing international clients, is highly preferred. Must have: A background in sports (preferably an athlete), health, fitness, and related areas. Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate thoughts clearly and concisely. Language Proficiency: Strong command of English, with an ability to understand and adapt to various regional accents. Problem-Solving: Strong analytical skills to diagnose and resolve user concerns effectively. Tech Savviness: Comfortable using CRM tools, payment gateway tools, workspace tools like slack, call support systems, and other relevant softwares. Availability: Must work night shifts to align with international time zones. Adaptability: Ability to handle diverse user profiles and dynamically adjust communication styles. Empathy: A user-first mindset with a commitment to delivering exceptional experiences. Perks: Work remotely from the comfort of your home. Opportunity to be part of a mission-driven team revolutionising health and fitness. A dynamic and inclusive work culture that fosters growth and learning. If you're ready to be the voice of Ultrahuman, delivering excellence in every interaction, apply now to join our team! To Apply:Send across a Loom Video answering the following questions to [email protected] with the subject line as: Applying for Call support (Night shift) Introduce Yourself: We like the quirky, geeky, and experimental sides of people. Include three random things about you in your intro. Let us know about your personality, unconventionally! Why Ultrahuman and Call Support? What excites you about being the voice of Ultrahuman? How do you see yourself making an impact by supporting our global user base through call support? Share how your skills and passion align with the demands of this role. Customer Experience: In your opinion, what's the distinguishing factor between good and great customer experience? Situational Question: Imagine you are on a call with a user from the US who is frustrated because their Ultrahuman ring's battery isn't lasting more than 24 hours. Record yourself role-playing how you would handle this situation. Walk us through the process of how you would address their concern, empathize with their frustration, build rapport with the user, provide a potential resolution, and outline any next steps you would take (e.g., sending an email update or escalating to technical support). Ensure your tone is professional, empathetic, and solution-oriented and most importantly friendly. Assignment Objective: We want to see how you think on your feet and adapt to real-life scenarios. This assignment will help us evaluate: Your communication skills, including clarity and adaptability to different accents. Your problem-solving approach and ability to de-escalate challenging situations. Your ability to convey empathy and build trust over the phone. Excited to join our team? Submit your Loom video and let's hear what you've got!

The Opportunity: Work, Learn, and Earn This Tax Season! Want a flexible, resume-boosting job that helps you build skills while earning a strong, steady paycheck (and even tuition assistance)? TurboTax helps millions of people file their taxes each year, and a big reason for their success is their team of Product Experts who make tax season less stressful for everyone. Education at Work (E@W) is hiring Intuit Product Experts for the upcoming tax season. You'll represent Intuit (the makers of TurboTax) as an employee of E@W, helping customers by answering questions, troubleshooting, and making their experience as smooth as possible, all while gaining real-world customer service and tech support skills.We'll provide all the training you need-just bring your communication skills, willingness to learn, and a positive attitude!What You'll Do (Key Responsibilities): Help customers use TurboTax by delivering friendly and professional service over the phone. Answer inbound calls at the customer service center. Follow company policies and best practices to solve problems, troubleshoot issues, and provide customer-friendly tax advice. What You Bring to the Job (Functional Skills): Strong communication skills: you're able to write and speak clearly, while showing empathy on every call. Ability to understand each customer's situation and recommend solutions that fit their needs. You stay calm and professional, even when helping customers who are stressed or frustrated. Keep up-to-date on product updates and tax season changes so you can confidently assist customers. Research and analyze situations to find the best solutions for customers' needs. Be dependable with your schedule (overtime available when needed!). Stay focused in a fast-paced, ever-changing environment. Be a quick thinker who asks good questions to find answers fast. Qualifications (What You Need): High School diploma Currently enrolled in a degree-granting college or university program Must be 18 years or older. Why Students Love This Role (Perks & Benefits): Competitive hourly pay Opportunities to earn up to tuition assistance. Paid training (get paid to learn!). Access to mentors and coaches to help you succeed. Hands-on, real-world experience to boost your résumé. Work Expectations: Minimum of 18-20 hours per week (with the chance to work more during school breaks, up to 29 hours per week). Must be available to work during core hours: Peak Tax Season (January through April): Shifts available 7 days a week, 5:00 am - 9:00 pm PST, some weekend hours required. Please Note: This is a seasonal role running from January through April. International students on university sponsorships are welcome to apply. (We are unable to hire students who require other visa sponsorships, including F-1, CPT, or OPT.) Please Note This position is seasonal, running from January to April. Students who meet performance standards will be invited back for the next tax season. E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships. About UsEducation at Work provides programs and services to students, employers, education and government partners to facilitate a workforce system that provides opportunity to students, well-prepared early career workers for employers, and is a critical component of creating a workforce system that meets the economic and social requirements to support thriving and prosperous communities. Our mission is to provide students with work-based learning programs that enable students to secure jobs that enable economic mobility. Disclaimer:This role is classified as Fully Remote. Please note that "Fully Remote" positions at E@W are available to applicants residing outside of a 50-mile radius of a company hub. Our main hubs are Tempe, AZ, El Paso, TX and Salt Lake City, UT. New sites may be added in the near future. If you are within this commuting distance, please look for our "Hybrid" or "On-site" roles, as you will not be considered for this position. Equal Employment Opportunity (EEO) & ADA Statements Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment. THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

Job Description Job Title: Regional Phlebotomy Supervisor Compensation: DOE Employee Type: Full Time The Regional Phlebotomy Supervisor is responsible for ensuring that every COC Consulting experience meets and exceeds the client and patient's expectations. Staff will rely on this position to solve problems or provide instructions on complex testing procedures. This position handles the more complex task of operations and the customer experience team. This position will also help train and ensure quality for our team of hourly phlebotomists. Above all, we are seeking candidates who are self-starters and are resourceful, organized, detail-oriented, communicative, and friendly. Essential Duties & Responsibilities Supervises a regional team of phlebotomists Provides coverage and travel to perform all duties of a phlebotomist as needed Plans, organizes, and effectively conducts continuous phlebotomy staff training on various skills, company procedures, and client site information Coordinates in-person training schedule for new employees Conducts interviews and assists in selecting qualified candidates Assists with day-to-day customer service including interactions with clients via inbound calls, outbound calls, emails, and other communication platforms Accounts for disciplinary action and consults with HR on disciplinary issues, as needed On call one weekend a month to answer any questions from the dispatch team Completes annual performance reviews for assigned employee group Creates spreadsheets as needed Coordinates and communicates with Quest labs for various reasons Follows proper safety and identification procedures when dealing with phlebotomists, patients, medical facilities, staff and/or specimens under any circumstance or environment. Exhibits and promotes the professional image of COC Consultants LLC., goals and standards Adheres to COC Consulting's standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building. Provide coaching and mentorship to new and existing employees Updates and maintains phlebotomy schedule for employee changes for all locations Manages coverage for assigned locations that is more complicated than Phlebotomy Dispatcher can manage Performs other duties as assigned Travel Requirements This position may require up to 50% travel; in state and out of state to provide training and coverage as needed. Minimum Qualifications High school diploma or equivalent Previous experience as a phlebotomist; 5 years is required At least 3 years of management experience in a leadership position is required Phlebotomy certification from an accredited agency In-depth knowledge of phlebotomy duties, responsibilities and techniques Proven track record in providing exceptional customer service Strong communication skills; both written and verbal Competency with Google applications and willingness to embrace new technology Valid driver's license and car insurance Reliable transportation A proven ability to handle ambiguity in the absence of defined systems and processes Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Frequently required to lift, carry, push, and pull up to 20 pounds Frequently required to speak and hear Frequently required to sit or stand for periods of time and bend, stretch, and stoop Frequently required to use all types of vision, such as close vision and computer vision Frequently required to use hand dexterity for use of standard office and clinical equipment Varying schedule to include evenings, holidays, and/or extended hours as Company dictates Occasional exposure to various temperatures Frequent exposure to blood and bodily fluids, communicable diseases, chemicals, radiation, and repetitive motions BENEFITS Competitive salary Medical, dental and vision insurance coverage 401(k) with company match Generous PTO policy A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues! ABOUT THE COMPANY COC, Continuity of Care, is a leading provider of mobile phlebotomy and imaging services in the US. Operating in 13 states currently and expanding every month, COC is the largest non-lab owned mobile phlebotomy company on the West Coast. COC provides services to mental health centers, skilled nursing facilities, community care-based programs, local government outreach programs, workers compensation, dental offices, doctors' offices, and even in-home services. The company's relationships with local and national labs allow for our client/patient's samples to be processed quickly preventing any delays in care.

Job Title: Tier I IT Helpdesk Duration: 6 months Pay rate: $16.00 - $20.00/hr * Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts) * Responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000+ stores POSITION FUNCTIONS Handle inbound events - 90% * Handles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system * Conducts appropriate diagnosis/troubleshooting to resolve known conditions. * Escalates problem tickets within department guidelines when unable to resolve * Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures Manage non phone/chat duties - 10% * Assist with Alerts and Self- Service Incidents * Follow up on unresolved incidents Autonomy & Supervision: * Receives general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks. * Work is typically reviewed in detail at frequent intervals for accuracy. KNOWLEDGE AND SKILL REQUIRED EDUCATION: * Some College preferred or equivalent experience * Preferred A+, CCNA, or Net + Certifications EXPERIENCE: * Preferred customer service experience (1-2 years) * Skills and Other Requirements: * Flexible work schedule * Beginner organization skills * Beginner oral and written communication skills * Beginner problem solving ability * Beginner understanding of computer concepts (PC fundamentals, Operating systems) * Ability to type 30 words per minute Comments for Suppliers: Training period is 3-4 weeks onsite at Louisville KY Office. Remote work begins post training Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Louisville, KY, US Job Type: Date Posted: January 9, 2026 Similar Jobs * IT Help Desk * Help Desk Analyst * Bilingual Help Desk Analyst * Service Desk Manager * Remote Service Desk

Looking to join a dynamic team at Ohio State University Physicians where excellence meets compassion? Who we are With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth. Our culture At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community. Our benefits We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that's why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status. Responsibilities Purpose: Receives outside physician referrals. Reviews all orders, documents, and processes accordingly in the electronic health record system. Uses multiple online resources for quick reference. Handles inbound and outbound calls to answer referral questions and reach out to referring offices for order clarification. Files electronically by document type. Duties and Responsibilities: Responsible for accurately and efficiently transcribing outside physician referrals into EPIC Effectively use online tools to quickly research and make accurate decisions Carefully separate, categorize and index order documents into patient charts Provide excellent customer service while answering inbound calls about referrals Seek accurate and complete information by making outbound calls to referring office for further clarification when needed Research fax services for order and problems Support Patient Scheduling by ensuring accuracy and thoroughness of transcribed orders Create new patient charts, updating existing charts, identifying, and escalating possible duplicate chart issues Add new referring providers to our central physician database Flag problem orders for further investigation Process daily emails in a timely manner Help to manage referral work folders to meet department service levels Conduct QA in accordance with department guidelines Participate process improvement feedback meetings Process each referral as though it was your own Escalate all complaints to manger or supervisor, utilizing established chain of command Display the highest level of customer service, attentiveness, and consideration possible in all cases. Responsibly adheres to their provided schedule and is closely aligned to work productivity expectations/goals Travel to satellite locations and clinic sites may be necessary to perform job duties Ability to perform functions using job-related software and systems. Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients. Other duties or special projects as assigned. Requirements: High school diploma or equivalent required. 1-2 years of customer service experience. Exceptional customer service skills, enthusiasm and compassion. Ability to multitask with multiple applications working in a fast paced/volume-based environment. Excellent verbal and written communication skills High level of interpersonal skills with ability to handle sensitive, confidential (HIPPA related) situations and the ability to establish trust with patients, physicians, and internal teams. Team oriented, and politeness to customers, vendors, and patients. Ability (when appropriate) to use independent judgment to triage clinical issues and/or determine appropriate action(s). Must pass EPIC certification training and complete annual CBL's (Computer based learnings). Candidates must also have high proficiency with technology and using multiple computer-based systems to drive decision making and appropriate patient outcomes. Preferences: Experience working in a healthcare setting with a working knowledge of medical terminology. Qualifications Requirements: High school diploma or equivalent required. 1-2 years of customer service experience. Exceptional customer service skills, enthusiasm and compassion. Ability to multitask with multiple applications working in a fast paced/volume-based environment. Excellent verbal and written communication skills High level of interpersonal skills with ability to handle sensitive, confidential (HIPPA related) situations and the ability to establish trust with patients, physicians, and internal teams. Team oriented, and politeness to customers, vendors, and patients. Ability (when appropriate) to use independent judgment to triage clinical issues and/or determine appropriate action(s). Must pass EPIC certification training and complete annual CBL's (Computer based learnings). Candidates must also have high proficiency with technology and using multiple computer-based systems to drive decision making and appropriate patient outcomes. Preferences: Experience working in a healthcare setting with a working knowledge of medical terminology. Pay Range USD $16.59 - USD $24.89 /Hr.

FLSA Status: Non - Exempt Employment Type: Regular Corp. FT/PT Status: Full-Time About Us: Go Mortgage is a nationally licensed, independent mortgage banking company operating in 46 states. We specialize in purchase, refinance, and construction loans and are committed to providing exceptional service to our clients through innovation, technology, and human connection. We are seeking a dynamic, motivated Client Service Representative (CSR) to join our growing team. The ideal candidate will provide critical front-line support for our loan officers by managing inbound and outbound client communications, qualifying new leads, nurturing existing prospects, and ensuring a seamless customer experience throughout the mortgage application process. Key Responsibilities: Outbound Sales Engagement: Make 100+ outbound sales calls per day to prospective borrowers who have submitted online lead forms. Re-engage past leads and follow up with aged or inactive contacts to uncover renewed interest. Schedule appointments and live transfers to licensed loan officers when applicable. Inbound Sales Support: Handle overflow inbound calls from prospective clients responding to direct mail or digital marketing campaigns. Answer client questions about mortgage products (purchase, refinance, and construction) and direct them appropriately in the sales funnel. Lead & CRM Management: Input and update lead data and borrower information into the CRM system in real time. Collect missing borrower information necessary for a complete mortgage application (e.g., income, employment, credit details). Qualify or disqualify prospects based on initial screening criteria. Organize and schedule follow-up tasks and callbacks for seasoned loan officers. Application & Pipeline Support (Loan Officer Assistant Duties): Assist loan officers with documentation requests, file preparation, and applicant follow-ups. Monitor application pipeline and ensure timely client communications during pre-approval and processing phases. Serve as a liaison between borrowers and loan officers to support a smooth and efficient loan experience. Assist in meeting deadlines for application submissions and disclosures. Client Experience: Deliver an excellent first impression and build rapport with clients during initial interactions. Serve as a consistent point of contact during the early stages of the loan process. Uphold professionalism and empathy during all client communications. Why Join Go Mortgage? As a Client Service Representative at Go Mortgage, you'll help shape the future of home lending while building meaningful connections with borrowers across the country. This role is a launchpad to becoming a successful Mortgage Loan Officer. You'll gain firsthand exposure to every stage of the mortgage process while working in a supportive, energetic, learning and coaching environment where your drive and ambition are recognized and rewarded.

The Client Care Coordinator serves as the first point of contact for clients and delivers a seamless, professional customer experience. This role manages inbound inquiries, schedules services, and ensures clear communication between clients, inspectors, and internal teams. Key Responsibilities Answer inbound calls, emails, and online inquiries promptly and professionally Schedule inspections, mitigation services, and pest control appointments accurately Educate clients on services, processes, timelines, and next steps Maintain accurate client records in CRM and scheduling systems Coordinate with inspectors, technicians, and dispatch to ensure smooth operations Handle reschedules, cancellations, and urgent requests with professionalism Follow up with clients to confirm satisfaction and resolve concerns RequirementsQualifications & Requirements 2+ years of customer service, call center, or administrative experience Strong communication and interpersonal skills Excellent organizational and multitasking abilities Comfortable working in a fast -paced service environment Proficient with CRM systems, scheduling software, and basic office tools Real estate, home services, or inspection industry experience is a plus

$2,500 Hiring Bonus! *Candidates must already physically reside in Alaska GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner. Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to interact with a wide variety of business, operations, and technical staff. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Demonstrated good verbal and written communication skills. Ability to explain technical activities to customers. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Demonstrated administrative and organizational skills. Ability to accurately document procedures and technical processes. Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment. General understanding of Information Technology. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Knowledge and operating skills in mainstream operating systems. Additional Job Requirements: This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems. Essential Duties: Tier I Support: First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented. Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of six (6) months experience in a customer service or call center environment. * Preferred: Associate degree in telecommunications, computer science, electronics or relevant field. Microsoft, ITIL, CompTIA, Cisco certifications. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************

TITLE: Specialty Pharmacy Technician REPORTS TO: Specialty Pharmacist FLSA: Non-Exempt DEPARTMENT: Pharmacy LOCATION: East Jackson (ON SITE) JOB SUMMARY: The Specialty Pharmacy Technician supports the operations of a specialty pharmacy by assisting the pharmacist with the preparation, processing, and dispensing of specialty medications (e.g. hepatitis C, HIV). This role focuses on ensuring timely and accurate prescription fulfillment while maintaining compliance with regulatory requirements. The Specialty Pharmacy Technician plays a key role in coordinating patient care via patient-facing interactions and via the specialty pharmacy call center. Additional responsibilities include benefits investigation, obtaining prior authorizations, initiating patient assistance, managing inventory, coordinating medication delivery, and facilitating communication between providers, patients, and insurance companies. MAJOR DUTIES AND RESPONSIBILITIES: Specialty Pharmacy Workflow: · Process and fill specialty medication prescriptions under the supervision of a specialty pharmacist · Conduct benefits investigations and obtain prior authorizations, working closely with insurance companies and providers · Manage specialty medication inventory ensuring proper storage, handling, and tracking · Document and maintain thorough records of patient interactions for regulatory compliance · Assist with quality assurance programs and ensure adherence to all federal, state, and local regulations · Stay up to date on new specialty pharmacy regulations and company policies Specialty Pharmacy Call Center Workflow: · Serve as the primary point of contact by answering inbound calls from patients, providers, and pharmacy staff members regarding prescriptions and pharmacy services · Process specialty prescription refill requests and verify patient information · Coordinate patient follow-ups to monitor adherence and address concerns · Provide patients with updates on prescription status and delivery timelines · Escalate clinical issues, beyond the scope of a pharmacy technician, to the specialty pharmacist when necessary · Work closely with internal pharmacy staff to resolve medication-related concerns · Assist with outbound calls for prescription reminders and follow-ups as needed In-House Pharmacy Workflow: · Assist in-house pharmacy staff with general, retail-style pharmacy workflow and tasks in the event pharmacy technician coverage is needed · Accurately enter prescription drug data into pharmacy operating system · Processing patient transactions, including ringing up purchases and handling payments Communication: · Treats patients, co-workers, and clinic staff in a respectful and confidential manner. · Able to respond to the requests of patients, co-workers, clinic staff requests in a courteous and timely manner · Understands and adheres to patient confidentiality practices and procedures, and will hold themselves accountable to ensuring patient privacy Regulatory / Record Compliance: · Engages in quality assurance activities to support specialty pharmacy operations and patient care · Accurately document required information in an efficient and timely manner to support seamless patient care and with adherence specialty pharmacy regulation and compliance Other Duties as Assigned: · Performs other clinical and pharmacy duties as assigned to accommodate reasonable needs of the patients and the department provided duties to meet practice norms and legal regulations/standards EDUCATION AND EXPERIENCE: Requirements: High School Diploma or GED Tennessee state Pharmacy Technician licensure in good standing Pharmacy Technician Certification (PTCB or equivalent) in good standing Strong knowledge of pharmacy calculations and sig codes, and commonly prescribed medications Minimum of 1 year of experience in a specialty pharmacy setting Minimum of 2 years of experience in any of the follow settings: retail pharmacy, hospital pharmacy, or pharmacy call center Basic knowledge and navigational skills of Microsoft Office programs (Microsoft Teams, Word, Excel, Outlook, etc.) Strong problem-solving and investigative skills Strong customer service and verbal and written communication skills Desired Experience: Proficiency in navigating TherigySTM specialty pharmacy management software highly preferred Proficiency in eClinicalWorks highly preferred Proficiency in PioneerRx pharmacy software highly preferred Proficiency in navigating prior authorization hub CoverMyMeds and experience in prior authorization processing Previous call center experience preferably in a healthcare and/or pharmacy setting Preferred Bachelors and/or post graduate degree 5+ years' work experience in a specialty pharmacy setting 5+ years' work experience in a retail pharmacy, hospital pharmacy, or pharmacy call center setting Benefits: Competitive salary Health, dental, and vision insurance 401(k) plan with company match Paid time off and holidays Opportunities for professional development WORKING CONDITIONS/PHYSICAL DEMANDS: Work is performed in a structured pharmacy setting. Physical demands include being required to walk throughout the clinic, pharmacy, lifting items up to 20 pounds, experiencing long periods of sitting and standing, and frequent use of computer, keyboard, headset, and phone. INCLEMENT WEATHER POLICY In the event of inclement weather, the Specialty Pharmacy Technician may be expected to provide call center and pharmacy support virtually. Appropriate equipment will be provided in order for tasks such as receiving inbound calls, prescription inputting, etc. to be performed remotely. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.