Jobs that use inbound calls the most include lead agent, junior customer service representative, and call agent.
| Rank | Job title | Salary | % of all skills | Job openings |
|---|---|---|---|---|
| 1 | Lead Agent | $47,344 | 28% | 56,112 |
| 2 | Junior Customer Service Representative | $30,266 | 26% | 198,413 |
| 3 | Call Agent | $28,192 | 20% | 208,872 |
| 4 | Teleservices Representative | $31,476 | 19% | 96,480 |
| 5 | Directory Assistance Operator | $43,056 | 19% | 26,546 |
| 6 | Student Loan Correspondent | $46,486 | 18% | 18,088 |
| 7 | Call Out Operator | $32,733 | 18% | 37,567 |
| 8 | Consumer Relations Representative | $36,614 | 17% | 116,976 |
| 9 | Call Director | $81,305 | 16% | 26,747 |
| 10 | Home Agent | $23,972 | 16% | 80,123 |
What jobs use Inbound Calls the most?
1. Lead Agent
How lead agent uses Inbound Calls:
- Manage for multiple medical clients performing tasks such as medical billing, submitting insurance and verifying insurance including Medicare and Medicaid.
- Line list development and route selection assistance through on-site and GIS review ensuring all landowners and property lines are identify.
- Obtain current landowner and contact information from various courthouses and states in order to assist in FERC mandate maintenance operations.
Most common skills for lead agent:
- Inbound Calls
- Customer Care
- Customer Service
- Outbound Calls
- Computer System
- VIP
2. Junior Customer Service Representative
How junior customer service representative uses Inbound Calls:
- Demonstrate superb organizational and multitasking abilities
- Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.
Most common skills for junior customer service representative:
- Inbound Calls
- Customer Service
- Processing Payments
- Upselling
- Outbound Calls
- Customer Accounts
3. Call Agent
How call agent uses Inbound Calls:
- Perform a variety of tasks including preparing PowerPoint presentations and spreadsheets, drafting e-mails or letters, organizing meeting/business luncheons.
- Request any additional information need to determine program eligibility, while following all HIPPA laws and regulations.
Most common skills for call agent:
- Customer Service
- Inbound Calls
- Telephone Calls
- Credit Card
- Outbound Customer Calls
- Customer Support
4. Teleservices Representative
How teleservices representative uses Inbound Calls:
- Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
- Conduct analyses and special studies on health care policy issues and topics relate to the Medicaid integrity program.
- Demonstrate superb organizational and multitasking abilities
Most common skills for teleservices representative:
- Inbound Calls
- Customer Satisfaction
- Outbound Calls
- Provide Customer Support
- Medical Treatment
- Customer Issues
5. Directory Assistance Operator
How directory assistance operator uses Inbound Calls:
- Operate private branch exchange (PBX) systems for businesses and organizations.
- Plugged in headphones on switchboard, and push switch keys to make connections.
- Operate switch keys to relay calls on the PBX switchboard to appropriate departments.
Most common skills for directory assistance operator:
- Customer Service
- Inbound Calls
- Emergency Calls
- Customer Calls
- Emergency Situations
- Customer Inquiries
6. Student Loan Correspondent
How student loan correspondent uses Inbound Calls:
- Develop Facebook strategy, execute launch and manage content.
- Proofread and edit correspondence for accuracy and quality standards.
- Interview prospective lenders to for additional services; significantly expand company lender sources in both purchase and refinance markets.
Most common skills for student loan correspondent:
- Customer Service
- Inbound Calls
- Outbound Calls
- Student Loan Debt
- Payment Arrangements
- Credit Card
7. Call Out Operator
How call out operator uses Inbound Calls:
- Manage patient's records and make sure they are protected under the HIPPA laws.
- Maintain updated patients' records-document patient details including the treatments, demographics and personal facts while scheduling appointments.
- Access databases containing sensitive information while following HIPPA policies and procedures.
Most common skills for call out operator:
- Customer Service
- Inbound Calls
- Emergency Calls
- Telephone Calls
- Outbound Calls
- Customer Calls
8. Consumer Relations Representative
How consumer relations representative uses Inbound Calls:
- Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
- Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
- Provide information about Cabela's products from company website.
Most common skills for consumer relations representative:
- Inbound Calls
- Customer Complaints
- Quality Customer Service
- Conflict Resolution
- Consumer Contacts
- Customer Issues
9. Call Director
How call director uses Inbound Calls:
- Accomplish Medicare standards with qualitative and quantitative measures.
- Credit for minimizing errors and losses through implementation of QA processes that generate significant incremental revenues with minimal increase in risk.
- Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements.
Most common skills for call director:
- Customer Service
- Inbound Calls
- Product Knowledge
- Technical Support Calls
- Direct Calls
- Apple Devices
10. Home Agent
How home agent uses Inbound Calls:
- Manage customer transactions in POS system.
- Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
- Used many integrate systems to troubleshoot customer issues in a timely and efficient manner
Most common skills for home agent:
- Customer Service
- Inbound Calls
- Windows
- Outbound Calls
- Troubleshoot
- Customer Inquiries
11. Customer Service-Call Center Manager
How customer service-call center manager uses Inbound Calls:
- Enroll approve recipients with a Medicaid manage care program.
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Create spreadsheets, word documents and PowerPoint presentations as needed.
Most common skills for customer service-call center manager:
- Inbound Calls
- Data Entry
- Customer Care
- Customer Service
- Computer System
- Credit Card Payments
12. Debt Counselor
How debt counselor uses Inbound Calls:
- Manage patient focuse reports, collection modules, provider/facility A/R, collections, patient discharge letters.
- Comply with all of the FDCPA guidelines.
- Perform numerous acts of repossession and litigation on a daily basis.
Most common skills for debt counselor:
- Outbound Calls
- Inbound Calls
- Customer Service
- Delinquent Accounts
- Payment Arrangements
- Credit Reports
13. Customer Support Professional
How customer support professional uses Inbound Calls:
- Manage high volume weekly consultant payroll using PeopleSoft.
- Collaborate with customers by phones and onsite to troubleshoot applications and document solutions for development of complex system requirements.
- Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.
Most common skills for customer support professional:
- Customer Calls
- Inbound Calls
- Chat Support
- Computer Software
- Customer Inquiries
- Desk Support
14. Claim Agent
How claim agent uses Inbound Calls:
- Assist in the streamlining of EDI process to manage workflow of EDI claims.
- Work with Medicaid insurance patients to renew and approve medical equipment and supplies.
- Enforce safety/security measures to protect sensitive zones, ensure FAA, ADA company and airport regulations/policies/procedures are follow.
Most common skills for claim agent:
- Customer Service
- Inbound Calls
- Property Damage
- Insurance Policy
- Outbound Calls
- Medical Claims
15. Customer Contact Representative
How customer contact representative uses Inbound Calls:
- Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
- Demonstrate superb organizational and multitasking abilities
- Provide provider customer service for the providers enroll in the SC DHHS dental Medicaid program.
Most common skills for customer contact representative:
- Phone Calls
- Customer Satisfaction
- Inbound Calls
- Technical Support
- Outbound Calls
- Customer Inquiries
16. Customer Service Reprensentative
How customer service reprensentative uses Inbound Calls:
- Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
- Answer incoming phone calls on a multi-line phone while providing great customer service to schedule/cancel appointments for members and new clients.
- Demonstrate superb organizational and multitasking abilities
Most common skills for customer service reprensentative:
- Inbound Calls
- Customer Interaction
- Computer System
- Service Problems
- Billing Complaints
- Credit Card
17. Dialer
How dialer uses Inbound Calls:
- Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
- Train and knowledgeable on HIPPA privacy laws.
- Maintain FDCPA compliance with all dialer operations and dialing programs.
Most common skills for dialer:
- Inbound Calls
- Outbound Calls
- Operations Management
- IVR
- FDCPA
- Debt Repayment
18. Personal Advocate
How personal advocate uses Inbound Calls:
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Change bed linens, run errands, direct visitors and answer telephones.
- Maintain the safety and security of shelter, and the cleanliness of facility.
Most common skills for personal advocate:
- Mental Health
- Inbound Calls
- Social Work
- Crisis Intervention
- Substance Abuse
- Safety Planning
19. Transfer Agent
How transfer agent uses Inbound Calls:
- Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
- Adhere to FDCPA regulations, federal, state and local law provisions.
- Research inquiries and provide appropriate feedback including company policies, IRS regulations and compliance requirements.
Most common skills for transfer agent:
- Customer Service
- Inbound Calls
- Outbound Calls
- TA
- Debt Collection
- Transferring Calls
20. Consumer Advocate
How consumer advocate uses Inbound Calls:
- Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
- Assist with beta testing on new CRM tools within Salesforce and customize consumer management interfaces.
- Used Salesforce as an inter-departmental communications and troubleshooting tool.
Most common skills for consumer advocate:
- Inbound Calls
- Technical Troubleshooting
- Consumer Issues
- Strong Work Ethic
- Product Knowledge
- Customer Inquiries
Other skills
- I-9 career
- IAM career
- ICU career
- IDS career
- IEP career
- IEPs career
- III career
- ILS career
- IP career
- IPC career
- IRB career
- IRS career
- ISR career
- ITIL career
- IV career
- In-Home career
- In-Room career
- Inbound Calls career
- Incident Management career
- Incident Reports career
- Incident Response career
- Income Tax Returns career
- Independent Living career
- Individual Tax Returns career
- Individual Therapy career
- Individual Training career
- Industrial Cleaning career
- Industrial Design career
- Industrial Maintenance career
- Infection Control career
- Infection Prevention career
- Infectious Disease career
- Informed Consent career
- Infrastructure career
- Inspection Reports career
- Inspection Results career
- Instagram career
- Instructional Design career
- Instructional Materials career
- Instructional Program career
- Instructional Strategies career
- Instructional Support career
- Insurance Benefits career
- Insurance Carriers career
- Insurance Claims career
- Insurance Coverage career
- Insurance Eligibility career
- Insurance Fraud career
- Insurance Policies career
- Insurance Products career
- Insurance Sales career
- Insurance Verification career
Updated December 28, 2023