Top 20 companies that use Incident Management

2. U.S. Department of the Treasury

Most common skills for U.S. Department of the Treasury:

• Treasury
• IRS
• SharePoint
• PowerPoint
• Subpoenas
• Tax Issues

3. Meta

Most common skills for Meta:

• Facebook
• Visualization
• POS
• API
• Twitter
• Java

4. Highmark

Most common skills for Highmark:

• Strong Analytical
• Customer Service
• Medicare
• PL/SQL
• Process Improvement
• Test Cases

5. KPMG LLP

Most common skills for KPMG LLP:

• SOX
• Project Management
• Business Development
• PowerPoint
• Audit Engagements
• Financial Statements

6. NCR

Most common skills for NCR:

• POS
• Customer Satisfaction
• ATM
• Unix
• Technical Support
• SLA

7. Intel

How Intel uses Incident Management:

• Direct the incident management data quality standards & audit process while achieving a success rate of greater than 95%.
• Facilitated weekly operations reviews, including incident management performance and quarterly reviews of problem management performance.

Most common skills for Intel:

• Linux
• Perl
• Debugging
• Windows
• RTL
• Python

8. Deloitte

Most common skills for Deloitte:

• Project Management
• Java
• Business Development
• Process Improvement
• Business Process
• Financial Statements

9. HCL Technologies

Most common skills for HCL Technologies:

• R
• Unix
• Linux
• HTML
• Java
• Jenkins

10. Capital One

How Capital One uses Incident Management:

• Work with GIM (Global Incident Management) & Application SMEs both during routine deployment and outages.
• Provided network end-user support, including problem/incident management, help desk/technical on-site operations, and network security/business continuity planning.
• Worked with System Monitoring to establish early detection conditions requiring incident management services.

Most common skills for Capital One:

• Customer Service
• Process Improvement
• Credit Card
• Customer Inquiries
• Java
• Inbound Calls

11. Ensono

Most common skills for Ensono:

• Technical Support
• Content Creation
• Dashboards
• PowerPoint

12. Jacobs Enterprises

How Jacobs Enterprises uses Incident Management:

• Served as ITSM after-hours incident manager and maintained responsibility for ensuring proper incident management procedures were followed.

Most common skills for Jacobs Enterprises:

• DOD
• Data Analysis
• Data Collection
• PowerPoint
• Management System
• SharePoint

13. Leidos

How Leidos uses Incident Management:

• Documented work notes and incident status using BMC Remedy incident management software tools.

Most common skills for Leidos:

• Cell-Based Assays
• DOD
• Project Management
• RF
• Subject Matter Experts
• SharePoint

14. Cengage Learning

Most common skills for Cengage Learning:

• Content Marketing
• Product Development
• Market Research
• Subject Matter Experts
• XML
• User Experience

15. Pearson

How Pearson uses Incident Management:

• Direct Quality, Release, Change, Configuration, Problem and Incident management leadership and expertise.

Most common skills for Pearson:

• PHP
• Product Development
• Customer Service
• XML
• QA
• VPN

16. Guidehouse

17. Rocket Software

Most common skills for Rocket Software:

• Cloud
• Digital Marketing
• Product Development
• Distributors
• ROI
• Feature Development

18. Ford Motor

Most common skills for Ford Motor:

• Assembly Line
• Sigma
• Lean Manufacturing
• Customer Service
• Process Improvement
• ISO

19. The Chemours Company

Most common skills for The Chemours Company:

• Routine Maintenance
• Data Collection
• PPE
• EPA
• Control Room
• DCS

20. Humana

How Humana uses Incident Management:

• Analyzed new Applications as well included them in our monitoring scope with the help of Incident Management and Change Management Teams.

Most common skills for Humana:

• CMS
• Medicare
• Customer Service
• Outbound Calls
• Medicaid
• HIPAA