Incident Management jobs near me - 576 jobs

We're building the creative layer for modern communication. Every month, over a billion people make presentations - but the tools they use to make them haven't evolved in decades. We're changing that, using AI to disrupt a massive market. 📈 Millions of people rely on Gamma to create, teach, and persuade, creating more than 1 million gammas every day. 💻 We see Gamma as the next great workplace tool, combining viral B2C love with a massive B2B opportunity. We believe AI can be a true creative partner: one that understands context, clarity, and taste. 💸 We've reached a $2.1B valuation, crossed $100M in annual recurring revenue, and have been profitable since 2023. 💙 We're an imaginative, passionate team who takes our work seriously, but not ourselves. Our culture is warm, a little quirky, and fueled by curiosity. About the role Gamma's infrastructure needs to be rock-solid for millions of daily users while enabling our engineering teams to ship fast. You'll own the operational health of our full backend platform, building automation and tooling that improves reliability and partnering with engineering to design systems that are observable, resilient, and easy to operate. Your work directly impacts every Gamma user's experience. This is a high-impact role where you'll balance reliability with velocity, knowing when to move fast and when to prioritize stability. You'll lead incident response, drive systemic improvements, and help shape how Gamma scales to serve its next 100 million users. Our team has a strong in-office culture and works in person 4-5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most. What you'll do Own reliability, availability, and performance of Gamma's production systems across primarily AWS infrastructure Build observability infrastructure with metrics, logging, tracing, and alerting that provide deep visibility into system health Design automation to reduce toil, improve deployment safety, and accelerate incident resolution Lead incident response, conduct blameless post-mortems, and drive systemic improvements to prevent recurring issues Partner with engineering teams on architecture reviews, SLOs/SLIs, and reliability best practices Manage and optimize our infrastructure including compute, networking, databases, and managed services What you'll bring 5+ years in Site Reliability Engineering, DevOps, or systems engineering roles with deep AWS expertise Strong programming skills (Python, Go, or TypeScript/Node.js) for building tools and automation Experience with infrastructure-as-code (Terraform, CloudFormation) and comprehensive observability solutions Track record improving system reliability through automation, monitoring, and architectural improvements Solid understanding of networking, distributed systems, containerization (Docker, Kubernetes), and database performance Strong incident management and debugging skills for complex production issues (Nice to have) Experience scaling SaaS applications to millions of users (Nice to have) Background with real-time collaborative systems, Kafka, chaos engineering, or service mesh technologies (Nice to have) AWS certifications or experience with security/compliance requirements (SOC 2, ISO 27001) Compensation range Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above. If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people. We're building on a full Typescript stack centered around some of the most modern and popular technologies. We use our own custom, open-source AI prompting framework, AIJSX. We have a lot of custom tools built in-house, but also new ones like Vercel AI SDK. Our tiny team operates at massive scale: 1M+ 70M users around the world 6M+ AI images generated daily 1 trillion LLM tokens processed per month Life at Gamma You get energy from small teams doing big things. You love when design, code, and storytelling overlap. You default to action, even when the answer isn't clear yet. You value details, but know when to ship and move on. You bring both the spreadsheets and the sparkle, equal parts workhorse and unicorn. You believe AI should amplify creativity, not replace it. You know kindness and intensity are not opposites. You like working with people who care deeply: about their craft, their teammates, and the users on the other side of the screen. Who we are Gamma is full of imaginative, passionate people who take their work seriously but not themselves. The culture is warm, a little quirky, and fueled by curiosity. It's the kind of place where you'll debate a pixel on Monday, laugh over someone's keyboard setup on Tuesday, and ship something remarkable by Friday. We care about craft, move with intention, and don't mind getting a little scrappy. It's fast, creative, and occasionally chaotic - but that's what makes it interesting. Here's a bit about what it's like to work here, from people on the inside: “quirky, inspiring, fun, a little wild in the best way” “You can have an idea and just run with it.” “Everyone's talented and humble - the mix keeps you sharp.” “We ship cool stuff, learn a ton, and laugh a lot doing it.” Meet the team We're a team of dreamers and doers building in beautiful San Francisco 🌉 We're kabbadi enthusiasts, pickleballers, dog herders, woodworkers, keyboard nerds, potters, and more - and we can't wait to meet you! #J-18808-Ljbffr

Key Responsibilities: 1. Team Management: - Lead and manage a diverse, round-the-clock team of engineers, including SAP BASIS Administrators, Hana DBAs, Linux/Windows Administrators, and Cloud Engineers. - Foster a collaborative and high-performing team culture. - Conduct regular performance evaluations and provide constructive feedback to team members. 2. Customer Engagement: - Attend customer calls to address and resolve escalations, including P1, P2, and P3 incidents, ensuring timely resolution in a 24x7 operational environment. - Build and maintain strong relationships with customers to ensure satisfaction and retention. - Participate in customer onboarding processes and meetings to understand their requirements and expectations. 3. Performance Evaluation: - Perform regular performance evaluations for team members, setting clear goals and development plans. - Identify and address any performance issues promptly and effectively. - Recognize and reward high-performing team members. 4. Hiring and Onboarding: - Manage the recruitment process to attract and hire top talent for the team. - Oversee the onboarding process to ensure new hires are integrated smoothly and effectively into the team. 5. KPI and QBR Preparation: - Prepare and present key performance indicators (KPIs) and Quarterly Business Reviews (QBRs) to internal stakeholders and customers. - Analyze data to identify trends and areas for improvement, implementing necessary changes. 6. Customer Onboarding and Meetings: - Take an active role in customer onboarding, ensuring a seamless transition and understanding of the service offerings. - Regularly meet with customers to discuss their needs, provide updates, and gather feedback. 7. Deliverable Management: - Ensure that all deliverables are met within the agreed timelines and quality standards, maintaining high service levels in a 24x7 operational environment. - Monitor project progress and address any issues that may impact delivery. 8. RFP/RFI Development: - Participate in the development and response to Requests for Proposals (RFPs) and Requests for Information (RFIs). - Collaborate with cross-functional teams to create compelling proposals that meet customer requirements. 9. Team Development: - Invest in the continuous development of the team through training, mentorship, and career development opportunities. - Encourage innovation and the adoption of best practices within the team. 10. 24x7 Operational Oversight: - Ensure continuous monitoring and support of cloud environments to maintain high availability and performance. - Implement robust incident management and escalation processes to address issues promptly, minimizing downtime. - Coordinate with global teams to ensure seamless 24x7 operations and handovers. 11. Growth in Commercial Space: - Develop and execute strategies to expand the organization's presence in the commercial sector. - Identify new business opportunities, forge partnerships, and drive revenue growth in the commercial market. - Collaborate with the Sales and Marketing teams to develop targeted campaigns and offerings for commercial customers. 12. Framework Development: - Develop and implement a comprehensive framework for the Managed Cloud Delivery business. - Establish standard operating procedures, best practices, and governance models to ensure consistent and high-quality service delivery. - Continuously improve the framework based on industry trends, customer feedback, and internal assessments. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred. - Extensive experience in managing teams in a Managed Cloud Delivery environment, including 24x7 operations. - Strong understanding of SAP BASIS, HANA, Linux/Windows administration, and cloud engineering. - Proven track record of successfully handling customer escalations and delivering exceptional customer service. - Excellent leadership, communication, and interpersonal skills. - Ability to analyze data, prepare reports, and present findings to stakeholders. - Experience in the recruitment and onboarding of technical staff. - Strong organizational and project management skills. - Ability to work effectively under pressure and manage multiple priorities. - Experience with 24x7 operational support and incident management. - Demonstrated ability to grow business in the commercial space. - Experience in developing and implementing business frameworks and standard operating procedures. - AWS Cloud Certifications(Architect/Professional) - Azure/GCP Certification is a plus - DOD Clearance

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Global Automation engineer providing expert level service and support to the Regional Units primarily for problem management and for more complex incident management of issues escalated by the Regional Support Organization (RSO). This role will also focus on reducing global service costs for automation products and overall product support improvements. Managing and tracking service escalations to determine if they are non-conformance to ensure the proper process is used for solution generation. Creating and presenting data or information in a way that can drive a business decision to enhance or resolve a product problem identified through the complaint process. Conducting technical meetings by hosting global conference calls, which may include presenting webinars to technical experts via remote conferencing. Creating / reviewing Product Support Troubleshooting Documentation (internal and external) Efficiently troubleshooting system level issues, including hardware, software, Firmware, motor control (Drives) / pneumatics system, CAN / TCIP and control panels. Working directly with in-house R&D and OEM service to ensure the solution will meet the service or end user's needs Using proactive tools or data sets to target accounts for remedial action and work cross functionally to formulate an action plan that is implemented by the local support organizations. Other responsibilities as required. Required Knowledge/Skills, Education, and Experience Minimum 2-year degree in a technical discipline, Engineering preferred. Project Management experience is a plus. +5 years of experience is required in Engineering / Support discipline. Healthcare Diagnostics is preferred. Experience with automation systems is a plus 10-30 % travel may be required depending on skill level. Strong data analytics from a presentation and troubleshooting perspective. Proficient with Microsoft Excel / PowerPoint / Notepad++ / SQL / graphing / pivot tables. Team participation / leadership skills Strong customer service skills Strong written and communication skills Able to multitask and prioritize a variety of concurrent activities. Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The base pay range for this position is: $107,060 - $147,213 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at *****************************************************. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Want to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology? Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an agile manner within a dynamic product organization. This is your chance to thrive in a collaborative environment, grow through upskilling and continuous development, and play a direct role in shaping the path for our industry. Ready to make a Tech impact? Pernod Ricard is looking for a Global Service Management Lead to define, implement and govern world-class ITIL-based service management processes, ensuring excellent delivery and continuous improvement across global Tech services. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will: * Lead the implementation, evolution, and governance of ITIL-aligned processes (incident, request, change, problem, service catalog, etc.) across Pernod Ricard's global Tech ecosystem. * Oversee the performance of service management rituals and tools (e.g., ServiceNow, Power BI, JIRA), ensuring data-driven insights and continuous service improvement. * Act as a key escalation point for major incidents and service disruptions, leading global crisis cells and driving swift resolution and communication. * Guide the effective integration of service management with agile product teams, aligning ITSM processes with product delivery models. * Lead a team of Service Managers and Coordinators, ensuring capability development and high-quality service governance across internal and external partners. If you recognize yourself in the description below, don't wait to apply! * You bring deep expertise in IT Service Management, with strong working knowledge of ITIL (certification preferred) and experience in managing enterprise-level ITSM processes. * You are familiar with service management platforms like ServiceNow, reporting tools like Power BI, and complementary tools (JIRA, Confluence…). * You have experience managing global teams and working with external service providers in a complex, federated IT environment. * You possess strong communication and stakeholder management skills, especially when interfacing with senior Tech leadership and business units. * You are comfortable working in a fast-paced environment, with a continuous improvement mindset and a proactive approach to risk and incident management. * Experience in SAP landscapes, cybersecurity, and agile/product operating models is a plus. Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2026-04-01 Target End Date:

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset. Responsibilities: Provide technical support to clients via phone, email, or in-person. Identify, troubleshoot, and resolve IT-related issues. Document and track all support requests and resolutions in the ticketing system. Perform remote or on-site installations, upgrades, and repairs of hardware and software. Assist with user account management, password resets, and access permissions. Collaborate with other IT team members to resolve complex issues. Provide training and guidance to end-users on using technology and software. Stay up to date with the latest technology trends, software updates, and security protocols. Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: Proven experience as an IT Helpdesk Support or similar role Excellent communication and customer service skills Strong technical knowledge of computer hardware, software, operating systems, and networking Experience with ticketing systems, remote desktop tools, and diagnostic utilities Familiarity with ITSM best practices, such as ITIL Ability to work independently and as part of a team. Strong problem-solving and analytical skills Ability to multitask and prioritize tasks in a fast-paced environment. Bachelor's degree in computer science, Information Technology, or a related field is preferred, but not required. Compensation: As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour. American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

We are seeking a Director of Cloud Operations & DevOps to lead our cloud infrastructure and DevOps functions across AWS and Azure in a regulated Life Sciences environment. This role owns the reliability, security, scalability, and cost optimization of our cloud platforms while leading teams responsible for cloud administration, DevOps, and platform engineering. This leader will ensure production stability and compliance while enabling engineering teams through modern DevOps and automation practices. Key Responsibilities Cloud Operations & Infrastructure Own and operate AWS and Azure cloud environments, ensuring high availability, performance, and security. Lead cloud administration including incident management, monitoring, patching, and system health. Establish and enforce cloud governance, IAM, security controls, logging, and audit readiness. Drive disaster recovery and business continuity planning and execution. Cost Management Own cloud cost management, forecasting, and optimization. Partner with Finance to manage cloud budgets and implement best practices. DevOps & Platform Engineering Lead DevOps and platform teams supporting CI/CD pipelines, Infrastructure-as-Code, and automation. Champion DevOps best practices to improve deployment speed, reliability, and operational efficiency. Partner with Engineering to enable self-service and developer productivity. Security, Compliance & Identity Support SOC 1&2, ISO 27001, GDPR, and other compliance requirements. Collaborate with Security on IAM, SSO, encryption, monitoring, and incident response. Leadership & Vendor Management Lead and develop a high-performing, globally distributed team. Manage relationships with AWS, Azure, and key vendors/MSPs. Communicate cloud strategy, risks, and progress to executive leadership. Qualifications 10+ years of experience in Cloud Infrastructure, Operations, or DevOps, with leadership experience. Hands-on experience managing AWS and Azure production environments. Strong background in cloud operations and administration, not just architecture. Experience leading Cloud Ops, DevOps, or Platform Engineering teams. Expertise with Terraform (or similar IaC) and CI/CD tools (Azure DevOps, GitHub, Jenkins). Experience with containers (Docker/Kubernetes), and scripting (Python/Bash). Strong communication skills What we provide: Merit-based compensation - Competitive base salary plus bonus Work from anywhere - Roles are open to candidates located anywhere in the US (United States) Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave 401k+ Match Comprehensive health, dental, and vision insurance Paid Parental Leave Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development Working Conditions/Physical Demands: This position is fully remote, with limited travel that may be required for occasional team meetings, training sessions, or business events. Work is performed primarily in a home-office environment using standard office equipment such as a computer, keyboard, mouse, and phone. Employees are expected to maintain a safe, ergonomic, and confidential workspace with reliable high-speed internet access suitable for professional remote work. The role generally requires extended periods of sitting, viewing a computer screen, and communicating through written and verbal means. Occasional light physical activity (e.g., lifting materials or equipment up to 20 pounds) may be necessary. Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) and other applicable laws to enable qualified individuals with disabilities to perform the essential functions of the job. Employees working remotely must ensure their workspace meets company standards for safety, ergonomics, and data security as outlined in organizational policy. Disclaimer: This job description identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned. Notice for all applicants: we are seeking a permanent full-time employee, this is not a contractor position. Notice for Colorado applicants as required by sb19-085 (8-5-20).: Annual salary of $160,000-$190,000+Benefits+bonus Medispend is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Type: Part Time Employee or Independent Contractor (as needed / project based) Overtime Exempt: No Reports To: ARMADA HQ Security Clearance Required: None Benefits: None Duties & Responsibilities Overview: ARMADA Ltd. is seeking resumes from experienced professionals to support various Risk Assessment (RA) projects. This announcement is in anticipation of ARMADA's increased market share working with Private Sector clients. Compensation and level of effort will be defined on a statement of work basis. As part of a larger team, Senior Associates will assist ARMADA with completing Risk Assessments at various locations around the country (healthcare, higher education, utility, warehouse / manufacturing, special event / stadiums, etc.). In addition to completing RAs, Associates will assist the ARMADA Team with developing Security Master Plans and potentially support of future work. Duties & Responsibilities: Potential Senior Associates should have experience in the vast majority of the tasks below. This list of duties and responsibilities is subject to change and other duties may be assigned. Assessment of Crime Prevention Through Environmental Design (CPTED), perimeter and buffer zone protection Assessment of access control systems, video surveillance, intrusion detection, mass notification, incident database, and other applicable security technologies Assessment of Security Operation Center functions Assessment of safety and security policies and procedures Assessment of security / law enforcement staffing plans Assessment of vehicle, pedestrian, visitor, contractor, and employee traffic protocols Assessment of security officer and security technology contracts Assessment of delivery and mail procedures Assist with the development of 3-5-year Security Master Plans Review of emergency management and response procedures and protocols Assist with enhancement, implementation and training of emergency response plans Provide training to employees, contractors, managers, senior leadership and security staff members on a variety of security and emergency response related topics Interact with client security personnel and vendors who safeguard the organization's assets, the physical safety of employees, visitors and contractors Assist with the development and implementation of global security policy, standards, guidelines and procedures to ensure ongoing maintenance of security Assist with physical protection protocols such as asset protection, workplace violence prevention, behavioral intervention teams and general personal safety Assist with VIP protection protocols Assist with developing internal control protocols, as well as investigation procedures (theft, fraud, violence, etc.) Assist Client with building and maintaining relationships with local, state and federal law enforcement and other related government agencies Work with outside consultants as appropriate for independent security audits Complete other duties as assigned Knowledge, Skills, and Abilities (KSAs): Strong understanding and knowledge of common computer operations and programs Extremely proficient, knowledgeable and experienced with security technologies and integration (CCTV, Access Control, Alarm Systems, Photo ID Systems, Mass Notification, Incident Database Management, Code Blue, CBRNE, Buffer Zone Wedge Barriers, etc.) Incident Management System Knowledge / Certifications (HSEEP, ICS 100, 200, 400, 700, etc.) Must have a valid Driver's License Ability to communicate effectively both verbally and in writing Able to interact with an organization's senior leadership Comfortable in front of large groups and proficient in presenting security material in a training environment Experience and knowledge of corporate security, healthcare settings, university safety and law enforcement policies and procedures, crime prevention, investigations and life safety programs Intelligent, articulate, and persuasive leader who can serve as an effective member of a team and who is able to communicate security-related concepts to a broad range of technical and non-technical staff Strong working knowledge of pertinent law and the law enforcement community Intermediate level of understanding of information technology and information security Minimum Experience / Education: Bachelor's Degree. Criminal Justice, Criminology or a related field preferred Minimum of at least four years of experience in completing Risk Assessments Disclaimer: The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at ****************** ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.

Rockstar is recruiting on behalf of a venture-funded startup that is a market leader in intelligent incident management. This client offers a platform that unites the entire enterprise throughout the lifecycle of an incident, addressing incident response as a business challenge beyond just security. Their solution helps organizations prepare, respond, and recover smarter by providing a trusted source of intelligence and a comprehensive audit trail for cyber incidents. The client is seeking an exceptional technical resource for a remote, critical early hire within their Revenue organization. The role, titled Technical Account Manager (TAM), supports all post-sales activities and reports directly to the VP of Customer Success. The company is the first intelligent incident management platform that brings together the entire enterprise through the life of an incident. Incident Response (IR) is a business problem, not just a security problem. In fact, 70% of the cost of an incident comes from outside of Security. The company serves as the backbone for modern incident management programs by dynamically guiding teams end-to-end through the life of an incident. It is the safe haven and trusted source of intelligence that teams rely on when the business deals with crisis situations. With this platform, CISOs, CLOs, CPOs, and their teams can “play the tape back” and hand over a complete audit trail to demonstrate their diligence and show that every cyber incident was handled responsibly. It's a smarter way for organizations to prepare, respond, and recover. The ideal candidate has the ability to learn and adapt quickly in a fast-paced, deadline, and detail-oriented environment. This position requires 5+ years in a Technical Account Manager, Solutions Architect, or similar customer-facing technical role within the SaaS industry supporting large 6-figure deals and Fortune 500 customers or a practitioner role performing incident response. Experience working with multiple cross-functional key stakeholders and personas is a must. The candidate must have a strong understanding of cybersecurity principles and incident response processes and exceptional communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders. The candidate must demonstrate a high degree of aptitude, adaptability and a proactive mindset, a strong familiarity with tools such as CRM systems, ticketing platforms, and customer success software. This is an extraordinary opportunity to join a small team, make a huge impact, and get in on the ground floor of a venture-funded startup experiencing explosive 500% YoY growth. The Opportunity - Thrive in a startup environment where you can make a huge impact. - Work closely with the Sales team, Founders, and Executive team to help configure and implement customer accounts. - Work closely with the Customer Success Manager and the Product team to evolve the platform's products to better serve customers. - Help create “land & expand” opportunities within existing customer accounts. What Success Looks Like - Become the product SME by developing a complete and thorough understanding of the platform and clearly articulate the value customers obtain by using it. - Serve as the primary post-sales technical liaison for assigned enterprise accounts, understanding their unique needs and ensuring successful implementation and training of solutions. - Collaborate with Sales and Solutions Architecture teams regarding new inbound customers to ensure a seamless transition to post-sale implementation and support. - Be the technical resource for the Customer Success team as they partner with security teams, incident response leaders, and crisis managers, by understanding every aspect of incident response, and helping to explain how the platform supports those needs. - Leverage excellent communication and presentation skills to effectively share technical updates, bug fixes and product enhancements. - Assist the Customer Success Manager by clearly articulating technical differentiation, and help drive customer success engagement. - Act as the voice of the customer, conveying feedback to internal teams to inform product development and enhancements. - Assist in the development of customer-facing documentation, including FAQs, user guides, and knowledge base articles. - Support customers post-sale with technical questions and assisted exercises. About You - Your persistence is unparalleled. - Exceptional interpersonal and communication skills. - A quick learner, self-directed, highly energetic, professional and flexible. - Previous experience in an operating role on an IR team or as a technical resource that supports cybersecurity teams strongly preferred. - A creative, assertive problem-solver; you are curious, prepared, team-oriented, and a self-starter. - Extremely well organized and detail-oriented with incredible follow-through. You are highly accountable, positive, have a sense of humor and are fun to work with. - Comfortable with ambiguity, you're willing to roll up your sleeves and figure things out. - You can multitask effectively, with an ability to not only balance, but effectively manage competing priorities, and multiple projects/deals at the same time. - Precise attention to detail and strong problem-solving skills. Exceptional written and verbal communication skills. - College degree or equivalent experience required. What We Offer Great people make great teams. The client believes in building highly functional, energetic, and engaging teams to serve customers. They are committed to building a high-performing, highly functional, world-class team with an amazing culture filled with curious and humble impact players who do the job that needs to get done, not just the job they have. Backed by SYN Ventures, the #1 cybersecurity VC firm in the United States, they offer the following: - Equity - Unlimited PTO - Remote work flexibility - Competitive compensation - Medical, dental, & vision insurance - 401K

JobID: 210689107 JobSchedule: Full time JobShift: Base Pay/Salary: Jersey City,NJ $175,750.00-$260,000.00; New York,NY $175,750.00-$260,000.00 Join JPMorgan Chase as a Executive Director on the Workforce Resiliency Team to develop and implement unified processes, governance, and playbooks to employees during crises and critical events. As the Workforce Resiliency Lead - Executive Director within JPMorgan Chase, you will promote the development and implementation of unified processes, governance, and playbooks to ensure a best-in-class, timely response to employees during crises and critical events. This team will coordinate and align incident response and employee support efforts across multiple groups, including HR, Global Security, Communications, Firmwide Resiliency, Supplier Services, and Location/Country Leads. The successful candidate will drive the development and implementation of unified processes, governance, and playbooks to ensure a best-in-class, timely response to employees during crises and critical events. Job Responsibilities * Lead the review and alignment of incident response processes and playbooks across all key teams. * Establish a common workflow, governance structure, and oversight routines for incident management and employee support. * Develop detailed playbooks for a range of scenarios, including natural disasters, geopolitical events, active shooter situations, cyber/network incidents, and data privacy events. * Design and conduct simulations and training exercises for all event types to ensure teams are prepared to respond effectively during actual incidents. * Continuously assess and improve response strategies based on lessons learned from real events and exercises. * Partner across key groups like Global Security, Firmwide Resiliency, Communications, HR, Supplier Services, and Location/Country Leads to ensure seamless execution on crisis/incident events (e.g. Natural Disasters). * Implement and maintain governance routines to ensure consistency, efficiency, and accountability in incident response and employee support across all teams. * Monitor and report on the effectiveness of processes, playbooks, and support offerings, recommending improvements as needed. * Develop and execute on employee support services by partnering with location/country leads. * Manage and lead a global team across the HR and workforce resiliency space. Required qualifications, capabilities and skills * Strong proven leader with 10+ years of experience * Proven experience in crisis management, business resiliency, strategy or transformation within a large, complex organization. * Strong leadership, project management skills background with the ability to drive cross-functional alignment and collaboration. * Execution focus and change management. * Excellent communication, stakeholder management and influencing skills. * Experience developing and implementing processes, playbooks, and governance structures. * Ability to manage multiple priorities under pressure and adapt to rapidly changing situations.

Provides training and educational programs for external customer groups and for internal staff continuing education. Provides guidance and support to employees and dependents by assessing their personal needs to facilitate problem resolution. Assists with Critical Incident Stress debriefings, health fairs, and orientations as needed. Performs other duties as assigned. Job Responsibilities Assesses and implements internal staff continuing education and professional development. Provides coordination of Critical Stress Incident Management to meet customer needs. Provides on-site events for client companies by responding to their requests to deliver expected programs and presentations and creating opportunities to increase utilization. Provides guidance and support to employees and dependents by assessing their personal needs to facilitate problem resolution. Minimum Required Master's degree in mental health, counseling, social work, or addiction related field. Preferred/Desired Mental health education. Licensure Description Minimum Required Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW)

Who We Are Looking For Crisis24 is seeking a highly experienced Security Operations Center Subject Matter Expert (SME) to lead and enhance our global security operations initiatives. This role is pivotal in designing, optimizing, and supporting 24/7 security operations with corporate clients, ensuring the protection of people, assets, infrastructure, and sensitive operations globally. The ideal candidate will bring a strong background in physical security, GSOC operations, incident management, project delivery, and a baseline knowledge of IT/cybersecurity concepts. This position will also support executive protection (EP), intelligence analysis, travel risk management, and other core security functions within enterprise corporations. This job will sometimes require travel to client sites for extended periods of time depending on business needs. Key Responsibilities: Serve as a SME for GSOC operations, advising on best practices, KPIs, SOP development, and global scalability. Develop, review, and refine operational procedures, escalation protocols, and intelligence integration processes. Drive projects related to GSOC setup, upgrades, expansion, or vendor transitions-including needs assessments, gap analysis, and roadmap development. Collaborate with stakeholders across Physical Security, Executive Protection, Facilities, HR, IT, Cybersecurity, and Business Continuity teams. Ensure seamless coordination and response to real-time incidents, crises, and emergencies, while maintaining situational awareness across global operations. Evaluate and advise on technologies including video management systems, access control, alarms, and mass communication tools. Support the buildout and auditing of security intelligence, travel risk, geopolitical events, and threats to executives or key assets. Liaise with third-party GSOC vendors and integrators; provide quality assurance and performance oversight. Mentor and train GSOC personnel; design and deliver training content and certification paths as needed. Integrate physical and logical security risk management to support convergence between physical and cyber domains. Support key business initiatives, product launches, events, and high-risk travel through coordinated GSOC support. Maintain existing client relationships with key global clients and partners to ensure customer centricity remains at the heart of Crisis24. Anticipate client needs and industry trends to exceed client expectations through tailored operational delivery. Understand, meet, and exceed business development goals and objectives through programmatic development. Attend security conferences and maintain relationships with external security groups. Leverage benchmarking sessions internally and externally. Effectively retain existing customer accounts and develop long-term customer relationships. Achieve customer retention targets on a regular basis. Develop and maintain a strong working knowledge of the Crisis24 service delivery and products. Accurately forecast both retention and upsell business for your customer base. Frequent engagement with client reps in your customer base. Accurately maintain all customer activity within CRM (Salesforce). This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice Required Qualifications Bachelor's degree in one of the following: Criminal Justice, Cyber Security, Security Management, Homeland Security, International Affairs, Political Science, Emergency Management, or a related field. Minimum 5 years of experience in GSOC operations, with a minimum of 3 years in leadership, consulting, or SME role. Demonstrated experience managing or advising on global physical security programs, crisis response, and executive protection support. Knowledge of security technologies (CCTV, VMS, access control, threat monitoring platforms, incident management tools) Familiarity with cybersecurity/IT security principles, such as data protection, network monitoring basics, and SOC coordination-though not a primary focus. Proven project management experience, including rollout of new technology, facilities, or operational models. Strong understanding of incident response, risk analysis, continuity planning, and protective intelligence. Excellent communication and stakeholder engagement skills-able to brief executive leadership and cross-functional partners effectively. Must be a competent user of Microsoft Suite and Google Suite. Must be willing to sign an NDA and maintain strict confidentiality. Must be able to communicate effectively, both verbally and in writing. Ability to maintain a professional demeanor during stressful situations. Must be able to quickly adapt and excel in dynamic situations. Demonstrated organizational and time management skills. Successful client management experience. A demonstrated history of effective conflict resolution skills. Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations. Ability to attend training events and mandatory meetings that fall outside normal work hours. Preferred Qualifications Master's degree in a relevant discipline (e.g., Security Studies, Business Administration, Emergency Management). Industry-recognized certifications such as: ASIS CPP, PSP, PCI Certified Security Project Manager (CSPM) PMI PMP or CAPM Experience working in high-risk industries such as tech, finance, energy, logistics, or global NGOs. Familiarity with international risk environments and multi-site GSOC support for EMEA, APAC, or LATAM regions. Work Environment With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: Undergoing and meet company standards for background and reference checks, and drug tests if required. Exposure to sensitive and confidential information. Regular computer usage. Ability to handle multiple tasks concurrently. Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment. Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling. Must be flexible with the ability to work evenings, odd hours, and weekends with little notice. Frequent sitting and/or standing.

Job DescriptionMust be US-Based. No Visa Sponsorship available. What You'll Be Responsible For You'll be part of a truly amazing team working directly with customers of all sizes around the world, helping them utilize the full potential of Circle while delivering an outstanding customer experience with every interaction. Daily activities range from resolving general inquiries to troubleshooting complex technical issues within defined service levels and timescales. You'll work closely with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 global support operation. What You'll Work On Engage with customers to resolve issues submitted as support tickets Craft well-written, tailored communications to help customers resolve their issues Partner with Partner Managers, Business Development, Compliance, Product, and Engineering teams to diagnose and solve problems Serve as a trusted advisor with an open, caring, and approachable working style Establish, document, and refine operational processes with a focus on continuous improvement and cross-training opportunities Validate and complete escalation requests Participate in Incident Management to communicate customer impact Proactively identify opportunities to develop solutions that help the team achieve its goals Develop and maintain operational processes through documentation updates and cross-training Provide coverage through on-call shifts as needed to support a global support model Actively participate in and contribute to department OKRs Meet defined Service Level Agreements (SLAs), Objectives, and Key Results (OKRs) What You'll Bring to Circle 2+ years of experience working on a fast-paced, global support team Strong writing skills and the ability to communicate complex problems clearly A deep care for customer experience and a commitment to refining skills continuously High motivation, a caring mindset, and a passion for learning A core belief in sharing knowledge and helping others do their best work Enjoyment of solving open-ended problems within defined timelines Working knowledge of ticketing systems such as Zendesk and HubSpot Experience providing live chat support and/or social media support preferred Experience with data analytics tools for troubleshooting preferred Experience in financial services or payments businesses Experience mentoring other team members preferred Experience contributing to departmental processes and procedures Multilingual skills preferred Familiarity with Slack, Apple mac OS, and Google Workspace Availability to work weekends and holidays on a semi-regular basis We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

**Responsibilities & Qualifications** **RESPONSIBILITIES** + Under general supervision, assist in the design, configuration, and troubleshooting of the VTC collaboration infrastructure + Provide engineering support for design, configuration, installation and sustainment of all software and hardware infrastructure including patch and vulnerability management + Work on VTC tasks/projects as designated by the Team Lead and/or PM + Coordinate with the Vendor PM, Government PMO, and government user representatives to ensure accurate solutions and user satisfaction on technical matters + Develop required specifications for simple to moderately complex troubleshooting + Provide technical escalation support for all VTC, Streaming Video and IPTV/Digital Signage trouble- tickets that cannot be resolved by the VOC Technical Admins + Provide coordination with Data Center Managers requesting rack space, power, and connections to infrastructure devices + Provide coordination requesting subnet and VLAN be created for the VTC, IP/TV DS infrastructure when deploying new installs + Perform CODEC updates and other technical administrative duties as assigned + Assist the team in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management + Support the team in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure + Create, update, and manage trouble tickets in the DLA Service Now ticketing system + Maintain and update the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network + Perform proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software + Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives + Provide software and configuration updates as required by DOD IA directives + Provide over-the-shoulder training and/or familiarization to required personnel on all VOC activities including, infrastructure configuration, deployment, architecture and engineering, when required + Create and update documentation, including CONOPS, SOPs, and troubleshooting guides + Must, at times, be able to perform above or below acting position to fulfill duties of VTC Administrators or VTC Leads **REQUIRED QUALIFICATIONS** + DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following): + CCNA Security + CySA+ GICSP + GSEC + Security+ SSCP + Computing Environment Certifications: + 200-301 Cisco Certified Network Associate (CCNA) AND (one of the following within 6 months of start date): + 100-150 Cisco Certified Support Technician (CCST) Networking + 100-160 Cisco Certified Support Technician (CCST) Cybersecurity + Clearance: + Must possess Secret Clearance with IT-I Sensitivity + Experience: + Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing and/or Networking field, including deployment, trouble shooting, and supporting VTCs in a dynamic environment. Experience with IPTV, Digital Signage, and Streaming preferred but not required. **Overview** We are seeking a Telecom Network Engineer to join our team supporting DLA's Video Operations Center (VOC) in Columbus, OH. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP"As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Columbus, OH (on-site) + Type of environment: Office + Noise level: Medium + Work schedule: Schedule is first shift (0800-1600) Monday - Friday. May be requested to work eveningsand weekends to meet program and contract needs. + Amount of Travel: Less than 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** US Citizen Secret clearance with IT-I sensitivity required **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. **Job Locations** _US-OH-Columbus_ **ID** _2025-8037_ **Category** _Network Administrator/Engineer/Architecture_ **Type** _Regular Full-Time_

We're a team of friends bound together by a mission to preserve our planet for future generations through innovative energy solutions and modern infrastructure. In December 2025, Google announced an agreement to acquire Intersect, to enable more data center and generation capacity to come online faster while accelerating energy development and innovation. After close, we'll continue doing exactly what we were built to do - develop, construct, and operate the most ambitious power and data infrastructure in the country. Intersect's operations will remain separate from Alphabet and Google under the Intersect brand. We're on an aggressive growth trajectory and looking for people hungry to tackle the largest energy challenges on the planet. Location & Team GatheringsIntersect has been a fully flexible workplace since its founding in 2016. We've been very intentional about the way we do things. We are not work-from-home, hybrid, or in-office - we are any and all of those options! Deepening social connections and offering shared experiences is a cornerstone of the way we work. We connect as a team at our Team Week experiences four times a year and at our recently established Hub locations - SF Bay Area, NYC Metro Area, NY; Denver, CO; Houston, TX; Calgary, AB; and Toronto, ON. We are currently looking for candidates located within 60 miles of any of the listed hubs to foster more in-person connections while maintaining our flexible remote culture. About This Role We are seeking a Principal, Environmental Health and Safety (EHS) Leader who will be responsible for leading the development, implementation and oversight of a comprehensive safety program for Intersect Power to ensure best in class EHS performance for personnel, contractors and interested parties affectedby our projects, operations, and activities. Lead a best-in-class EHS program across renewable energy construction and operations that implements and maintains systems that proactively identify,control, and manage safety and environmental risks across complex, multi-site infrastructure projects. Partner with executive leadership, project teams, and external stakeholders to embed a strong safety culture aligned with Intersect's long-run values. This position will report to the Head of Operations, and will support cross-functional partners in Development, Engineering, Construction, Procurement, Legal, and Operations. The successful candidate must be an experienced multi-tasker with the ability to work on multiple projects simultaneously. Our ideal candidate is team-oriented, proactive, and comfortable with a deadline driven environment. What You'll Do General • Support the organization in the best practices coordination and integration of EHS matters, with the aim to ensure the compliance with local laws, regulatory agencies, company environmental, health, and safety policies, and practices. • Lead EHS strategic and operational planning to achieve business goals by fostering innovation, prioritizing HSE initiatives, and coordinating the evaluation, deployment, and management of current and future HSE programs and systems across the Organization. • Participate in strategic and operational governance processes of the businessorganization regarding EHS topics. • Provide leadership during the definition of EHS targets, KPIs, policies andprocedures ensuring their implementation and application. • Develop, track, and control the EHS annual operating and capital budgets. To elaborate business case justifications and cost/benefit analyses for HSE programs, spending and initiatives, supporting other relevant units with the relevant budget development. Development and Construction Phase• Design and apply assessment tools to measure program/training effectiveness.Maintain updated curriculum database and training records.• Coordinate the aggregation and reporting of periodic (e.g. monthly) EHS reports, including EPC and vendor reports.• Sets and collaborates on loss prevention goals. • Conduct site visits to all sites under construction to ensure best in class execution.• Conduct quarterly meetings with counterparts at EPC and vendor partners.• Perform pre-qualification prior to awarding bids to assess Contractors' EHS Programs, Performance, and Culture. Operations Phase• Provide visibility on EHS progress, performance, successes and challenges to Operational Leadership Teams.• Maintain, execute and monitor effectiveness on all actions identified on compliance matrix for site under operations.• Develop, communicate, and post 300HSE metrics including internal and external stakeholder reporting.• Obtain and maintain EHS records and required documents as required by law and other interested parties. What You'll Bring • Bachelor's degree in Occupational Safety Management, Industrial Hygiene, Environmental Management, Engineering, Construction Management, or Business.• 15+ years experience working in energy construction (oil, gas, solar, wind, chemical plants).• 10+ years' experience managing and/or directing an HSE operation, with a focus on strategic planning and execution.• Professional certifications, such as CSP, ASP, CIH, PMP, CHST, SMS preferred or willing to obtain within 12 months.• Experience at large construction sites and/or major industrial facilities (e.g. chemical plants). • Able to lead root cause analysis safety reviews to identify corrective actions, including experience with significant safety incidents• Ability to complete upon hire the latest IS-100, IS-200, IS-700, and IS-800 National Incident Management System training.• Demonstrated experience with management systems including 9001, 45001 and 14001.• In-depth knowledge of applicable laws, regulations, and practices as they relate to safety and environment.• Strong understanding of Human Resource management principles, practices, and procedures.Total RewardsAt Intersect, we care about your well-being, growth, and balance. Here's how we support you: Total Compensation: $221,000 - $260,000 (total compensation includes base salary + bonus in USD) Health & Wellness: 100% premium coverage for you and your dependents on medical, dental, and vision Time to Recharge: Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year) Family Support: Up to 12 weeks of fully paid parental leave, plus 6 additional weeks for birth parents; access to family planning support via Carrot and MavenMental Health: Free access to Spring Health which includes 5 free Therapy & psychiatry sessions, plus a Headspace account for mindfulness and meditation through our physical health vendor, Wellhub+Retirement: 3% non-elective employer contribution to your 401k or RRSP, ensuring your financial future is on the right track Perks & Extras: $150 monthly food stipend, $150 monthly reimbursement for cell phone/ internet, pet insurance allowance, full home office setup and free access to UrbanSitter with $625 in quarterly paid company credits, ActiveHero, and One Medical Intersect maintains a work environment free from discrimination, one where all employees are treated with dignity and respect. All employees share in the responsibility for fulfilling Intersect's commitment to equal employment opportunity. Intersect does not discriminate against any employee or applicant on the basis of age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by and consistent with applicable local laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. PagerDuty is seeking a Senior Director of Product Management, AI and Automation, to lead the industry's transformation toward fully automated operations. Our vision: a world where empowered developers build and ship applications 10x faster with AI, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues-so human teams can focus on innovation, not firefighting. In this pivotal role, you'll own both our current AI and Automation portfolio and its seamless integration into PagerDuty Operations Cloud. Your work will accelerate incident detection, triage, diagnosis, and remediation-plus enable proactive, planned operations. The result? Our customers' teams spend less time on operational toil and more time building what's next. This is a unique opportunity for a strategic, hands-on leader who thrives at the intersection of vision, execution, and team leadership. You'll report directly to the SVP of Product Management, set the strategic direction with your peers leading Incident Management and AIOps, and inspire a high-performing team to deliver breakthrough value for our customers-and drive PagerDuty's growth. Key Responsibilities Develop a compelling product strategy and roadmap for PagerDuty's AI assistant, AI agent platform, and (workflow and runbook) automation offerings. Allocate resources strategically between innovation and sustaining existing products to optimize business outcomes. Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on our data and integrate them into our interfaces and workflows. Empower PagerDuty product and professional services teams to build, deploy, and continuously improve generative AI features and agents by evolving our data and agent platforms. Expand our AI ecosystem through partnerships and integrations across communications platforms, cloud storage, and infrastructure, embracing emerging standards like MCP and A2A. Set and achieve product engagement targets as a leading indicator of success in our transition to usage-based packaging and pricing models. Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and financial impact measured by win rates, retention, and ARR. Foster a high-performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability. Collaborate closely with Product, Engineering, Design, Product-led Growth, Enterprise GTM, Pricing, and Finance to maximize your products' market and business impact. Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader. Basic Qualifications Minimum 12 years in product management, with significant experience in SaaS, AI, and/or automation. Understanding of workflow platforms (triggers, variables, conditions, and actions) and no code, low code, and procode authoring modalities. Experience with and deep interest in building experiences powered by generative and agentic AI. Strong technical acumen and experience leading and developing high-performing product management teams. Proven track record of taking products from concept to market success in a startup or agile innovation environment with a rapid experimentation mindset. Self-motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount. Preferred Qualifications Experience building and delivering business results from AI/ML, observability, or incident management products. Experience scaling product ecosystems through technical integration, commercial partnerships, and go to market programs. MBA degree is beneficial, but not required. Exceptional analytical, strategic thinking, and problem-solving abilities. Excellent communication and interpersonal skills, comfortable presenting to executives, customers, and industry analysts. The base salary range for this position is 200,000 - 337,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Job Category: Administrative & Clerical Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. ETL Architect is a high-level business intelligence professional that is a key part of the Data and Analytics Team and will be generally responsible for the dimensional model design, end to end ETL architecture design, ETL development, and implementation of data models and development of the Data Migration and Data Warehousing solutions. The ETL Architect is also responsible for requirements analysis, source data profiling, identifying data quality issues, designing transformation logic to address data quality issues, experienced with the concepts and/or implementation of metadata data capture, data lineage, master data management and reference data management. The ETL architect designs for data warehouse/data mart solutions should include appropriate staging databases to handle change data capture on the source data, error handling and audit balance control mechanisms. The ETL Architect will have extensive interaction with operational team members and leadership, and will be tasked with analysis of business data and analytics requirements, and the transformation of those requirements into analytics solutions. Working with customers and Management to determine priorities as well mentoring of other team members on ETL concepts and strategies is also an integral role of the position. Working with Infrastructure and DBA team members, ETL Architect is also responsible for keeping the ETL Environments updated periodically to the latest version of the ETL software. Minimum Job Qualifications Licensure or other certifications: Epic Revenue or Clinical Data Model or Cogito Project Manager Certificate required (must be obtained within 6 months of date of hire). Educational Requirements: Bachelors Degree in Computer Science or related field. In lieu of Bachelor's Degree related experience in the field, 11 years progressively responsible, professional job specific work experience and an equivalent combination of education and training that provides the required knowledge, skills and abilities, combined with demonstrated professional growth and achievement. Minimum Experience: A minimum of seven (7) years experience as a various BI and other analytic reporting software applications with strong preference for EPIC, SQL, and Crystal Report Writing. Prior experience providing production level support and/or development in business intelligence (BI)/enterprise data warehouse (EDW) environments. Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: Preferred Experience: Experience in database development and management tasks such as creating indexes, functions, stored procedures, creating databases, file groups, users, configuring permissions and assigning roles to users. Working knowledge of data warehouse concepts, enterprise data management, modeling techniques and ability to create solutions, participate in strategy discussions and review them with customer as well as project stakeholders. Other: Job Specific and Unique Knowledge, Skills and Abilities Strong analytical and interpersonal skills; demonstrated ability to work with management and customers; proven ability to work independently or as a team member; strong problem solving and troubleshooting skills; initiative in enhancing system productivity, functionality, and performance. Advanced understanding of Data Migration/Data Warehousing/Data Mart delivery life cycle, from requirements definition to creating source to target mapping documents with transformation rules, Error handling design, data quality, design audit Balance control mechanisms to be able to automate jobs, notify proactively failures, write test cases and create templates to document all aspects of the projects throughout the lifecycle. Strong experience with concepts of data profiling, identifying and measuring data quality issues, advanced experience with Master data and reference data management techniques to eliminate hard coding within the ETL processes/jobs. Excellent communication (written, verbal and presentation) and people-facing skills, Proven ability to maintain positive peer, customer relationships, interacting positively and productively with teams across organizational lines. Demonstrates skills in leadership, critical thinking, and consensus and relationship building. Ability to review, re-engineer and/or tune legacy SQL queries and/or ETL jobs/processes to make them run efficiently and within a load window. Must be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrently. Responsibilities may require evening and weekend work in response to needs of the systems supported. Experience in estimation, specification gathering, review code/designs, general planning for execution, monitoring and control. Hands-on with ability to design, re-design (schemas, data models, entity relationships etc.), and probe and guide developers. Possess a solid understanding of data warehousing concepts, including relational and multidimensional modeling. Experience in designing, building, testing, executing and performance tuning of ETL and reporting applications, including automation of ETL jobs for recurring imports; fluent in Microsoft SQL. Experience in designing and developing database objects, tables, stored procedures, views, and triggers. Essential Tasks and Responsibilities Designs end to end ETL architecture for Data Migration, Data Warehousing or Data Mart Solutions using Microsoft SSIS tool. Ensure all ETL Jobs have adequate error handling and audit balance control mechanisms implemented to enable automation. Stands up a DW/ETL Center of Excellence to document and enforce best practices, standards, naming conventions etc. Creates a checklist to review all solutions developed to ensure adherence to the CoE standards. Mentors and trains staff to hold periodic CoE meetings. Implement a reference data management system using tools like Microsoft Master Data Management Services to eliminate hardcoding in ETL jobs. Maintains a service oriented approach with customers, providing follow up and responding to issues/ concerns in a timely manner. Answer staff and client questions in person, via email and via phone. Provide after-hours on-call support on a scheduled basis. Responsible for ensuring service level agreement adherence. Works with staff to adhere to department/organization policies and procedures, compliance and regulatory agency requirements. Works with leaders in IT as well as operations to identify data from other source systems to form richer data sets, including the capture of derived data to address gaps in source system repositories. Promotes and utilizes the data request and development process, including the development of an understanding of a data request, assessment of the appropriate tool to be used to provide the data, creation of a requirements document in partnership with the operational stakeholder and application analyst, development of the data extract and validation of the extract by the operational stakeholder to ensure quality, timeliness and accountability. Participates in and contributes to the data governance program - specifically, validating data lineage, capturing metadata for all existing and any newly developed assets (ETL Jobs), profile various data sources and address data quality issues, work with source system owners to reduce upstream data entry errors. Assists with all upgrade, update or enhancement efforts associated with the ETL tool. In partnership with the Manager of Business Intelligence and Analytics, serves as a mentor and advisor to the BI technical resources and other analysts and provides general project management skills to produce BI views that address customer's needs. Builds and maintains SQL scripts, indexes and complex queries for data analysis and extraction. Troubleshoots problems regarding the databases, applications, and development tools. Assists with the development and implementation of new data sources into the data warehouse or determine ways to be able to utilize data in other systems to support data and analytics for the organization. Conducts or coordinate tests to ensure that intelligence is consistent with defined needs. Responsible for data collection/extraction and developing methods for database design and validation reports. Prepares and maintains key documents and technical specifications for new and existing solutions. Documents specifications for business intelligence or information technology (IT) reports, dashboards, or other outputs. In collaboration with other team members and leadership, supports the evaluation, adoption and implementation of new methods, tools and technologies in order to meet current gaps in the organization-wide data and analytics infrastructure. Works closely with end-users to identify and explain data and reporting discrepancies. Prepares and maintains key documents and technical specifications for new and existing solutions. Provides solution design, perform reviews and participate strategic discussions. Provides application analysis and data modeling design to collect data or to extract data from various disparate systems. Monitors incident management queue. Efficiently troubleshoot, resolve, report and close active issues. Works on additional assignments as delegated by management. Physical Demands Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time Weight Carried: Up to 20 lbs, Occasionally 0-30% of time Vision: Moderate, Frequently 31-65% of time Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Frequently 31-65% Pushing/Pulling: Occasionally 0-30% Intensity of Work: Occasionally 0-30% Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Why work at Nebius Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field. Where we work Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team. The Role The Data Center Site Manager owns end‑to‑end reliability, safety, capacity, and performance for one of our flagship U.S. sites. You'll lead a high‑performing, multi‑disciplinary operations team and partner tightly with Design, Build, Network, Security, Capacity Planning, and the DC orgs to deliver world‑class availability and cost efficiency. Your responsibilities will include: * Own the site 24/7: deliver continuous availability across power, cooling, structured cabling, network, security, and DCIM-meeting or beating global SLAs. * Build and lead the team: hire, mentor, and develop managers/technicians; run staffing models, shift coverage, and on‑call rotations that scale. * Be the incident commander: lead major events end‑to‑end-triage, communications, executive briefings, RCA, and durable corrective actions. * Drive reliability engineering: implement RCM, predictive maintenance, QA/QC, 5S, and Lean/continuous improvement to cut MTTR and raise MTBF. * Deliver capacity on time: plan and execute expansions/retrofits; commission MEP systems with Design/Construction; achieve flawless change control (MOP/SOP/EOP). * Scale tooling & automation: mature DCIM/BMS/EPMS, monitoring/alerting, work management (Jira/ServiceNow), knowledge base (Confluence), and light scripting/SQL for telemetry and workflow automation. * Run a metrics‑first operation: publish dashboards and KPIs (availability, PUE, MTBF/MTTR, work compliance, safety) and use them to drive decisions. * Partner across functions: work with Cloud/Compute, Network, Security, and Capacity Planning to optimize performance, cost, and resiliency across the fleet. * Manage vendors & colos: own contracts, SLAs, and execution for rack deliveries, PDUs, fiber/copper, and lifecycle PMs; validate colo topology and compliance. * Raise the safety bar: enforce a zero‑injury EHS culture; conduct drills/audits for life safety, physical security, and data protection. * Forecast and budget: build data‑backed plans for power, spares, headcount, and projects; track OpEx/CapEx with rigor. We expect you to have: * Associate's degree or trade certification in Electrical/Mechanical/Industrial Engineering (or equivalent experience). * 10+ years in electrical/mechanical/HVAC/controls within industrial/commercial settings, 5+ years specifically in data center or mission‑critical facilities. * Team leadership experience in 24/7 sites (managing leads/techs, vendors, and on‑call operations). * Deep, hands‑on knowledge of UPS/generators/switchgear, chillers/CRAC/CRAH, fire detection/suppression, BMS/EPMS/DCIM, and structured cabling (copper & fiber). * Proven strength in incident management, RCA/Corrective Actions, change management, and vendor/contract oversight. * Data‑driven mindset with the ability to forecast resources and make analytics‑backed decisions (Excel; SQL/scripting a plus). * Excellent written/verbal communication with comfort presenting to executives and guiding field teams during live events. * Ability to travel up to ~25% and support after‑hours escalations when needed. It would be an added bonus if you have: * Bachelor's degree in Electrical/Mechanical/Industrial Engineering, Engineering Management, or Reliability Engineering. * Hyperscale/colo experience with reliability‑centered maintenance, predictive analytics, and Lean/Six Sigma practices. * Familiarity with Linux fundamentals, network equipment installation/troubleshooting, and fiber optics testing. * Experience with Jira, Confluence, ServiceNow (or similar); strong SOP/MOP/EOP authorship. * Certifications such as CDCP, DCM, PMP, OSHA‑30, ITIL, or Uptime‑aligned credentials. Key employee benefits: * Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. * 401(k) plan: up to 4% company match with immediate vesting. * Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. * Remote work reimbursement: up to $85/month for mobile and internet. * Disability & life insurance: company-paid short-term, long-term and life insurance coverage. Compensation We offer competitive salaries, ranging from $90k- $140k base + quarterly performance bonuses. Join Nebius Today! What we offer * Competitive salary and comprehensive benefits package. * Opportunities for professional growth within Nebius. * Flexible working arrangements. * A dynamic and collaborative work environment that values initiative and innovation. We're growing and expanding our products every day. If you're up to the challenge and are excited about AI and ML as much as we are, join us!

Are you energetic and excited to deliver excellent customer service in a fast-paced tech support environment? Then you've found the perfect position-resolve incidents quickly, collaborate across teams, communicate clearly, and keep risk top of mind. As a Transactions Specialist III in the Integrated Monitoring and Control Center (IMCC) Team, your primary responsibilities will include playing a crucial role in managing incidents and providing L1 Technology support for the Fulfillment Archive Service Product. You will act as a liaison between support groups and the line of business, ensuring timely resolution of operational issues. Job responsibilities Manage IMCC incidents to ensure timely resolution and appropriate comments and escalation. Provide L1 Technology support for the Cash and Check Management Product. Analyze details and research utilizing multiple systems to resolve problems. Maintain strict adherence to established risk procedures and on-going risk education. Escalate concerns to appropriate production area and/or owner partners when necessary. Assist other team members with problem resolution to create a team synergy focused on the customer concern. Communicate clearly with a variety of internal/external clients including senior management. Participate in site projects as SME for service enhancements of system and processes. Lead and/or provide support of all Continuous Improvement activities. Required qualifications, capabilities, and skills Oral & written communication skills, problem-solving skills, and strong organizational skills. Advanced MS Office skills. Attention to detail and ability to work and make decisions with minimal supervision. Flexibility to adapt to changing business needs. Preferred qualifications, capabilities, and skills Technical qualification/skills. SQL Knowledge. Prior Level 1 incident management experience. Ability to effectively communicate across all levels of leadership. Ability to maintain confidentiality and multitask. Work Schedule: Tuesday-Saturday 1:30pm-10:00 pm EST Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

The SME - Health Systems Analyst serves as the clinical and operational authority for quality, patient safety, workflow validation, and clinical oversight across Project SWIFT deployments. This role ensures safe, effective clinical operations during Pre-Deployment, Go-Live, and Stabilization and provides leadership across ATE support and clinical backfill activities. Primary Responsibilities Oversee clinical quality, patient safety alignment, and workflow validation across sites Coordinate with VA clinical leadership, service-line SMEs, and clinical informaticists Provide oversight and guidance to specialty support teams during surge operations Identify and mitigate clinical risk during go-live and stabilization periods Ensure adherence to clinical best practices and VA policy requirements Contribute clinical insight to readiness assessments, incident management, and lessons learned Minimum Qualifications Either: Nurse Practitioner (NP) with: Bachelor of Science in Nursing (BSN) Completion of an NP-focused graduate master's or doctoral program Active NP board certification Or: Internal Medicine Physician with: MD or DO from an accredited U.S. or Canadian institution Current, active, full, unrestricted physician license Client Information Project SWIFT (Scaled Workforce for Implementation and Facility Throughput) provides surge staffing, command-and-control, and operational stabilization support to VA medical facilities during Federal Electronic Health Record (EHR) deployments. The program is designed to maintain access to care, protect patient safety, and stabilize clinical and administrative operations before, during, and after EHR go-live events. Through a centralized Command and Control Center (C4) and coordinated onsite support teams, Project SWIFT delivers readiness planning, at-the-elbow (ATE) assistance, clinical and operational backfill, and post-deployment stabilization across concurrent VA facility activations. The program supports Pre-Deployment, Go-Live, and Stabilization phases, enabling facilities to recover throughput, reduce disruption, and achieve steady-state operations while capturing lessons learned to continuously improve future deployments.