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Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Software Engineering Job Qualifications: Skills: Building Architecture, IT Service Management (ITSM), ServiceNow Platform Certifications: None Experience: 8 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a ServiceNow Service Portal Expert at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a ServiceNow Service Portal Expert, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements Implement and configure portal pages, themes, and branding Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency Customize workspace layouts, components, and data visualizations Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates Grow junior talent through mentoring, partnership, and technical reviews Author, review, and lead the creation of white papers and contract artifacts Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement Create estimations on effort required to produce ServiceNow functionality WHAT YOU'LL NEED TO SUCCEED Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Service Portal Expert must have: ● Education: Technical Training, Certification(s) or Degree ● Experience: 8+ years of related experience ● Required Skills: Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules Proven expertise in ServiceNow Service Portal development and custom widget creation Proven experience with the configuration and optimization of ServiceNow Workspaces Strong proficiency in JavaScript, AngularJS, HTML, and CSS Proven experience with XML data digestion and generation, and integration with external systems Strong proficiency with integration technologies like REST APIs, SOAP, and web services In-depth understanding of ITSM processes and ITIL frameworks Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment Ability to identify, understand, document, and create functionality aligning with customer value streams Ability to produce level of estimates and basic deployment plans for ServiceNow functionality Strong organizational and time management skills while working in a rapid software development environment Ability to identify and learn new technologies quickly Excellent communication skills for collaborating with both technical and non-technical stakeholders Strong analytical, problem-solving, and debugging skills ● Required Certification: Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start Active ServiceNow Certified Application Developer or ability to obtain within 30 days of start Additional ServiceNow certifications strongly preferred ● Clearance Level: Must possess and maintain an active Secret Clearance ● US Citizenship Required ● Location: Remote GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Flexibility: Full-flex work week to own your priorities at work and at home ● Community: Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. The likely salary range for this position is $153,000 - $207,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Securly is the K-12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools. Our mission is to create safer, more supportive learning environments by detecting potential harm, supporting student mental health, and empowering educators with actionable insights that help students thrive. By turning data into meaningful, actionable intelligence, Securly enables schools to identify risk earlier, reduce harmful incidents, and strengthen student support-driving measurable improvements in safety and wellbeing. We are proud to be recognized as a Top Place to Work, a Top 40 Most Used EdTech, and one of the 150 most transformational growth companies in digital learning and workforce skills, as recognized by GSV. Role Overview As a Technical Support Specialist, you are the frontline support partner for schools using Securly's platform. You support both technical and non-technical users-primarily K-12 IT administrators, educators, and school staff-via phone, chat, email, and web-based support requests. This role blends world-class customer service with technical problem-solving. You own customer issues end-to-end, from initial intake through final resolution or escalation, ensuring customers are never dropped between handoffs. You independently resolve Common and more complex issues, progressively build product expertise across assigned solutions, and escalate complex cases with clear, decision-ready documentation. Success in this role is measured by resolution quality, customer satisfaction, operational reliability, and continuous learning-not just ticket volume. Compensation: $24-$26.44/hour + full benefits Location: Remote (U.S. Only) Work Authorization: Candidates must have unrestricted U.S. work authorization. Securly does not sponsor or transfer visas (H-1B, TN, OPT, or similar) for this position Reports to: Manager of Support Services Type: Full-Time, Non-Exempt (Overtime Eligible) Schedule: Monday-Friday, 8:00am-5:00pm ET or CT What Success Looks Like Success is evaluated holistically, with consideration for product complexity, customer context, and support volume. First 90 Days - Core Execution & Product Foundations During the first 90 days, success is demonstrated by building strong fundamentals and operating reliably within established support expectations. Consistently deliver high levels of customer satisfaction, as reflected in CSAT feedback and customer interactions, through professional, empathetic, and clear communication Resolve a meaningful portion of common ticket types and escalating advanced issues, in line with established team benchmarks and support expectations Meet service level expectations (SLAs) for assigned tickets by balancing responsiveness, quality, and ownership Accurately log, categorize, and document tickets in accordance with team standards and workflows Demonstrate a working understanding of assigned core products, configurations, and common issue patterns Escalate unresolved issues appropriately, providing clear troubleshooting steps, context, and recommended next actions to enable efficient resolution First 180 Days - Proficiency & Expanded Product Coverage By six months, success is reflected in increased independence, broader product coverage, and proactive problem-solving. Sustain strong customer satisfaction and SLA adherence across support channels over time Independently resolve a broader range of issues across multiple Securly products or configurations, consistent with role expectations Reduce repeat or recurring issues through effective diagnosis, customer guidance, and root-cause awareness Contribute to internal documentation, knowledge base articles, or shared resources that improve team efficiency and consistency Demonstrate sound judgment in determining when to resolve, escalate, or collaborate with cross-functional partners First 12 Months - Mastery & Continuous Improvement At the one-year mark, success is defined by mastery, reliability, and positive team impact. Maintain a strong and consistent track record of customer satisfaction, SLA adherence, and resolution quality Demonstrate deep product fluency across multiple Securly solutions, including more complex support scenarios Resolve higher-complexity issues independently when appropriate, escalating thoughtfully and effectively when needed Serve as a trusted support resource for peers, contributing to onboarding, knowledge sharing, or informal mentorship Provide insights and recommendations that help improve workflows, documentation, tooling, or the overall customer experience What You Will Do Customer & Technical Support Serve as the first point of contact via phone, chat, email, and web-based support requests Troubleshoot and resolve common customer, technical, and product issues using internal tools and testing environments Guide non-technical users through technical steps with clarity, patience, and confidence, including live calls or screen-sharing sessions when needed Maintain ownership of issues from intake through final resolution, ensuring consistent communication and follow-through Ticket & Queue Management Actively manage the inbound queue throughout your shift, balancing real-time and asynchronous work Address tickets, calls, and voicemails in the order received while meeting SLA and quality expectations Escalate issues within SLA using complete, decision-ready documentation that enables efficient handoff Documentation & Knowledge Sharing Maintain clear, accurate ticket notes detailing symptoms, investigative steps, actions taken, and outcomes Identify recurring issues or patterns and contribute improvements to internal documentation, workflows, or knowledge base resources Collaboration & Learning Participate in daily team touchpoints (such as huddles or Slack-based discussions) to share insights, patterns, and troubleshooting strategies Partner with Product, Engineering, DevOps, and Customer Success as needed to resolve issues and improve the support experience Continuously adapt to new tools, processes, and product updates while expanding responsibility across assigned product areas What We're Looking For Technical & Domain Foundations Proficiency with software products, IT systems, and foundational networking concepts, including the ability to diagnose how issues typically present across common networking layers (device, network, and application), with working knowledge of Wi-Fi and IP fundamentals This level of proficiency is typically developed through hands-on experience in a customer-facing technical support, IT support, or similar role, often over the course of one or more years in a comparable environment, where independent troubleshooting and regular customer interaction are part of day-to-day responsibilities Experience supporting Windows, mac OS, and ChromeOS environments Ability to learn new tools, platforms, and workflows in a fast-changing environment Experience in K-12 education, EdTech, or SaaS strongly preferred Education & Certifications (Helpful, Not Required) Coursework or a degree in Computer Science, Information Technology, Networking, or a related field is beneficial but not required Industry certifications (such as CompTIA A+, Network+, ITIL, or similar) are valued but not mandatory Demonstrated, hands-on experience is considered equally or more important than formal education or certifications Why You'll Love Working at Securly Meaningful Impact: Support schools that protect and support millions of students People-First Culture: Consistently recognized as a Top Place to Work Remote-First Flexibility: Work from home with a supportive, distributed team Career Growth: Build strong technical and customer-facing foundations with room to advance Mission-Driven Work: Your work directly supports student safety and wellbeing Benefits & Perks Competitive hourly pay with overtime eligibility Medical, dental, and vision coverage 401(k) with employer match 12 weeks of fully paid parental leave Unlimited PTO, paid holidays, and a paid one-week year-end shutdown $1,000 annual professional development stipend Free mental health resources and Employee Assistance Program Equal Opportunity Employer Securly is committed to building a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, or any other legally protected characteristic. Accommodations are available throughout the hiring process. Please contact **************************. #LI-REMOTE #LI-DO1

Want to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology? Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an agile manner within a dynamic product organization. This is your chance to thrive in a collaborative environment, grow through upskilling and continuous development, and play a direct role in shaping the path for our industry. Ready to make a Tech impact? Pernod Ricard is looking for a Global Service Management Lead to define, implement and govern world-class ITIL-based service management processes, ensuring excellent delivery and continuous improvement across global Tech services. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will: * Lead the implementation, evolution, and governance of ITIL-aligned processes (incident, request, change, problem, service catalog, etc.) across Pernod Ricard's global Tech ecosystem. * Oversee the performance of service management rituals and tools (e.g., ServiceNow, Power BI, JIRA), ensuring data-driven insights and continuous service improvement. * Act as a key escalation point for major incidents and service disruptions, leading global crisis cells and driving swift resolution and communication. * Guide the effective integration of service management with agile product teams, aligning ITSM processes with product delivery models. * Lead a team of Service Managers and Coordinators, ensuring capability development and high-quality service governance across internal and external partners. If you recognize yourself in the description below, don't wait to apply! * You bring deep expertise in IT Service Management, with strong working knowledge of ITIL (certification preferred) and experience in managing enterprise-level ITSM processes. * You are familiar with service management platforms like ServiceNow, reporting tools like Power BI, and complementary tools (JIRA, Confluence…). * You have experience managing global teams and working with external service providers in a complex, federated IT environment. * You possess strong communication and stakeholder management skills, especially when interfacing with senior Tech leadership and business units. * You are comfortable working in a fast-paced environment, with a continuous improvement mindset and a proactive approach to risk and incident management. * Experience in SAP landscapes, cybersecurity, and agile/product operating models is a plus. Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2026-04-01 Target End Date:

> Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/> Dir EA Infra & Compliance - 90399170 - Remote Company: Amtrak Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. Job Summary Work Environment: Remote The Director Enterprise Architecture Infrastructure & Compliance will direct the alignment of technology investments with architectural guidelines and business strategy. Utilize education, guidance, and governance processes to optimize ROI, minimize operational costs, and expedite time to capability. Act as a liaison between business and technology, overseeing all aspects of systems solutions across various domains within the portfolio. Offer guidance on technology deployment, including architecture optimization and capital strategies, integrating cross portfolio technologies. Essential Functions * Collaborate with Service and Business owners to develop architecture and technology plans supporting IT Services, ensuring alignment with Service Offering objectives. * Work with peers and service owners to maintain consistency in process and alignment with Service Offering goals. * Lead technical and functional solution design throughout delivery phases, addressing challenges and decisions. * Ensure design leverages product capabilities to meet business strategic requirements, utilizing a wide range of approved and patterned technologies, including SaaS offerings, cloud solutions, analytics and industry best practices. * Enterprise level knowledsge of Government Risk and Compliance, PCI, and HIPPA Minimum Qualifications * Bachelor's Degree or equivalent combination of education, training and/or relevant experience. * Plus 11 years of relevant work experience. * Work is performed Remotely. Preferred Qualifications * Bachelor's Degree or equivalent combination of education, training and/or relevant experience. * Plus 13 years of relevant work experience. Knowledge, Skills, and Abilities * Proficient in diverse business and technical processes, potentially requiring ITIL or equivalent certifications * Expertise in managing architecture teams and influencing executive management and stakeholders * Capable of handling multiple architecture engagements efficiently and effectively * Strong communication and interpersonal skills, with a collaborative and self-motivated nature The salary/hourly range is $163,000.00 - $211,140.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here. Requisition ID:165368 Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. Relocation Offered:No Travel Requirements:Up to 25% You power our progress through your performance. We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions. In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law. > Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/>

Job Title: Senior Disaster Recovery Technical Analyst Duration: 01/27/2025 - 1/26/2026 (Contract to Hire) Rate: $50 - $58.50/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Service: The Senior Disaster Recovery Technical Analyst will be responsible for supporting and enhancing the disaster recovery (DR) program to ensure business continuity in the event of a disaster. The role includes planning, designing, implementing, and testing disaster recovery solutions to safeguard critical systems. The Analyst will assess the current infrastructure, recommend improvements, and manage testing exercises to ensure efficient recovery of IT systems. In addition, the role will involve providing expert guidance on disaster recovery methodologies, maintaining accurate documentation, and contributing to continuous improvement initiatives to strengthen DR processes and solutions. Role, Responsibilities & Deliverables: • Responsible for managing all activities related to disaster recovery program, to ensure that Client is able to recover their systems in the event of a disaster and perform DR testing exercises both on-premises and CoLo facilities • Planning, design, documentation and testing of disaster recovery solutions to meet business or technology requirements. • Evaluation of existing technology solutions to determine fit for purpose for the new business or technology requirements. Recommendation of technology alternatives. • Provide technical guidance and expertise in disaster recovery methodologies, including backup and recovery solutions, data replication, failover/failback procedures, and recovery testing. • Lead the planning, execution, and delivery of IT disaster recovery projects, including risk assessments, impact analyses, and recovery plan development. • Maintain accurate documentation of disaster recovery plans, procedures, and test results. Prepare and present reports to senior management and stakeholders on the status of disaster recovery initiatives. • Drive continuous improvement initiatives to enhance the effectiveness and efficiency of IT disaster recovery processes and technologies. Required Qualifications: • 5-7 years' experience in infrastructure services or infrastructure analysis, deployment and support • Thorough understanding of disaster recovery methodologies, including backup and recovery solutions, data replication, failover/failback procedures, and recovery testing. • Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager • Expert-level knowledge of IT infrastructure components, trends and best practices • Knowledge of ITIL processes and metrics

Remote, - 2026-01-13 We seek a Service Account Manager to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family. SERVICE ACCOUNT MANAGERS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES: * Own the overall customer service delivery relationship, orchestrating the customer experience in our largest and most strategic accounts * Responsible for service delivery of: inventory management, best practice guidance, support engagements, and customer training opportunities * Communicate service updates regarding support escalations, incident tracking, problem identification, root cause analyses, and issue resolution * Serve as customer advocate and effective conduit into various internal teams, including sales, support, engineering, product management, legal, finance, and executive leadership * Use executive-level communication skills to effectively manage stakeholder relationships * Establish yourself as a trusted advisor and subject matter expert through regular operational and strategic management reviews, including proactive risk analysis, deployments, migrations, capacity planning, and expansions * Accelerate customer's business priorities and operational objectives through analyses of environment, roadmap, and IT initiatives * Craft and deliver strategic customer experiences that increases customer contract value, customer satisfaction, and brand loyalty * Collaborate with internal account teams to identify new, customer-inspired opportunities and business solutions * Manage and coordinate Pure implementations within prescribed change control windows * Develop and maintain a deep understanding and knowledge of Pure's products and services * Participate in sales and services growth planning, technical and support escalation sessions, root cause analysis delivery, and customer training opportunities * Conduct quarterly on-site review and roadmap discussions THE IDEAL PERSON FOR THIS ROLE WILL HAVE EXPERIENCE SUCH AS: * Experience in a customer satisfaction/success-focused environment * Ability to influence cross-functionally and in a matrixed environment * Excellent collaboration, organization, project management, presentation, and problem-solving skills * Outstanding writing and verbal communication skills; including the ability to clearly articulate technical issues to technical/non-technical audiences, and explain business impact through reports and presentations to customer and Pure leadership * Demonstrated ability to handle critical issues, drive discussions, and present internal and customer issues at the executive level * Ability to manage multiple customers, projects, and tasks, with effective time management capabilities * Bachelor's degree and/or equivalent work experience is required * 5 + years experience in customer success, professional services, or similar roles preferred * Prior experience and knowledge of the storage or adjacent industry * ITIL, PMP, PMI, or Six Sigma certifications are a plus * Previous Salesforce/ServiceNow experience is a bonus ADDITIONAL INFORMATION ABOUT THIS ROLE: * Location: remote * Pay grade: 29 * View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits * Candidates must be authorized to work in the United States WE ARE TSP TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada. We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don't manufacture devices or sell software - our product is our people. TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Back to Latest Job Openings

Responsibilities and Qualifications RESPONSIBILITIES Platform Strategy & Architecture Define and maintain the overall ServiceNow platform roadmap in alignment with agency strategic objectives. Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). Establish and enforce technical standards, patterns, and best practices for ServiceNow configuration and customization. Ensure platform designs meet federal security, compliance, and performance requirements. Team Leadership - Development & Administration Lead, mentor, and manage a cross-functional ServiceNow development and administration team (developers, admins, O&M staff). Assign and prioritize work across platform administration, configuration, custom application development, and sustainment. Conduct regular backlog reviews, performance check-ins, and skills development planning for team members. Foster a culture of quality, accountability, and continuous improvement within the ServiceNow team. Platform Administration & Operations Oversee day-to-day administration of the ServiceNow platform, including user and role management, configuration, and instance health. Ensure adherence to change management, configuration management, and release management processes. Coordinate and approve platform upgrades, patches, and hotfixes, including regression testing and communication. Monitor platform performance, availability, and capacity; drive remediation and optimization activities. Custom Application Development & O&M Lead the full application lifecycle for custom ServiceNow applications, from concept and design through development, testing, deployment, and O&M. Ensure custom applications follow coding standards, security guidelines, and platform best practices. Oversee defect management, enhancements, and technical debt remediation for custom apps. Coordinate with business owners to prioritize enhancements, manage releases, and ensure ongoing application support and maintainability. Project & Program Management Lead ServiceNow implementation and enhancement projects from initiation through close-out. Develop and manage project plans, schedules, scope, budget, risks, and dependencies. Coordinate cross-functional teams (developers, administrators, security, network, data, business owners). Prepare and deliver status reports, briefings, and dashboards for leadership and stakeholders. Manage vendors and integrators; oversee contract deliverables, milestones, and SLAs. Requirements & Stakeholder Management Engage with business and technical stakeholders to gather, analyze, and prioritize requirements. Translate business needs into clear user stories, acceptance criteria, and technical designs for both platform capabilities and custom applications. Facilitate workshops, design sessions, and backlog grooming with agency stakeholders. Serve as the primary point of contact for ServiceNow-related inquiries and decision-making. Governance, Compliance & Security Ensure ServiceNow solutions adhere to federal security and privacy controls (e.g., FISMA, FedRAMP, NIST 800-53). Support ATO-related documentation, assessments, and continuous monitoring activities. Implement and enforce data governance, role-based access control (RBAC), and segregation of duties. Support policy, process, and SOP development for platform usage and change management. Delivery & Quality Assurance Oversee solution design reviews, code reviews, and configuration reviews for both out-of-the-box and custom solutions. Ensure adherence to ITIL/ITSM processes and agency-specific governance frameworks. Establish and monitor KPIs, SLAs, and OLAs for platform performance, support, and application health. Drive continuous improvement, backlog prioritization, and release planning. Operations & Platform Management Coordinate upgrade planning, regression testing, and release management for the ServiceNow platform. Work closely with operations teams to ensure platform stability, availability, and scalability. Troubleshoot complex platform issues, facilitating root cause analysis and long-term fixes. Maintain documentation including architecture diagrams, data flows, and configuration standards. REQUIRED QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). 10+ years of experience in IT project management and/or solution delivery. 6+ years of hands-on experience working with ServiceNow in an enterprise environment. 4+ years in a technical architecture or lead role on the ServiceNow platform. 4+ years of experience leading development and/or administration teams supporting ServiceNow or similar platforms. Technical Skills Strong understanding of ServiceNow architecture, data model, and core platform capabilities. Experience with major ServiceNow modules (e.g., ITSM plus at least one of ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). Proficiency in ServiceNow configuration, workflows, business rules, catalog items, and integrations (REST/SOAP, MID Server). Experience managing custom ServiceNow application development and O&M, including scripting (e.g., JavaScript, Glide). Experience with CI/CD pipelines, update sets, and ServiceNow release management. Familiarity with modern integration patterns (APIs, web services, message queues) and common federal infrastructure environments. Project Management & Methodologies Demonstrated experience leading medium-to-large IT projects or programs in a structured PM environment. Working knowledge of Agile (Scrum/Kanban) and hybrid delivery models. Experience defining scope, managing risks/issues, and delivering within schedule and budget constraints. Federal & Compliance Experience working in a U.S. federal government or public sector environment. Familiarity with federal security frameworks and controls (e.g., FISMA, FedRAMP, NIST 800-53). Ability to work within change control, configuration management, and governance board PREFERRED QUALIFICATIONS Certifications - ServiceNow & Technical ServiceNow Certified System Administrator (CSA). One or more advanced ServiceNow certifications, such as: Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD, CSM, SecOps, or IRM. Certified Technical Architect or equivalent advanced certifications. ITIL Foundation or higher (ITIL 4 preferred). PMP, PRINCE2, or Agile certifications (e.g., Scrum Master, SAFe). Deeper Federal & Security Experience Experience supporting systems through the federal ATO process. Familiarity with CMMC, TIC, Zero Trust architectures, and other federal cybersecurity initiatives. Experience in multi-tenant or shared services environments serving multiple bureaus/offices. Advanced Platform & Integration Skills Experience with ServiceNow CMDB strategy and discovery in complex, distributed environments. Background in implementing Event Management, Service Mapping, and/or Automation (Orchestration/Flow Designer). Experience with reporting/dashboards, performance analytics, and data visualization for leadership. Exposure to related technologies (e.g., Splunk, AWS/Azure, identity and access management tools). Leadership & Business Experience leading cross-functional teams including federal staff, contractors, and vendor resources. Background in business case development, ROI analysis, and roadmap prioritization. Prior experience standing up or maturing a ServiceNow Center of Excellence (CoE) or platform governance body. Overview We are seeking a highly motivated and experienced ServiceNow Team Project Manager/Architect to join our team supporting the NOAA SBITS Contract in Silver Spring, MD. Through the SBITS contract, TekSynap provides a Service Desk, Infrastructure Management, Security Support Services, IT Inventory Services, SharePoint Support, Service Now Development and United Messaging Services. The ServiceNow Platform Project Manager / Architect is responsible for leading the planning, design, delivery, and governance of the ServiceNow platform in a federal environment. This role combines hands-on technical architecture with end-to-end project/program management and team leadership. The manager will lead a blended development and administration team, responsible for administering the platform and delivering full lifecycle development, operations, and maintenance (O&M) for custom ServiceNow applications. The position ensures that ServiceNow solutions are secure, compliant, scalable, and aligned with federal agency mission and IT strategy. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Candidates must reside in one of our approved hiring states within the United States. Type of environment: Remote Noise level: (Low, Medium, High) Work schedule: Schedule is day shift Monday - Friday. Candidate must work EST hours. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship NOAA Public Trust Eligible WAGE INFORMATION Target salary range: $103,000-$135,000 yearly . The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.remote #telework #linkedin #LI-Remote (turn font to white)

The Assistant Chief Information Officer (ACIO) provides strategic leadership and operational oversight for Michigan State University's information technology services, ensuring alignment with academic, administrative, and research priorities. The ACIO supports the CIO in developing and executing the IT strategic plan, managing enterprise systems, and fostering a culture of innovation, security, and service excellence. Key Responsibilities Strategic Leadership & IT Governance Assist the CIO in developing and executing the IT strategic plan, prioritizing stewardship & sustainability by utilizing lean business practices, and ensuring alignment with institutional goals. Oversee IT governance frameworks, ensuring transparent decision-making and stakeholder engagement. Represent IT in institutional committees, collaborating with academic, research, and administrative leaders. Operational & Service Excellence Lead IT's operational excellence program, ensuring reliable and efficient service delivery. Oversee the Federated IT program, IT Finance, IT Workforce & Talent Management, IT Portfolio & Project Management, and Enterprise Architecture, as well as metrics and key performance indicators. Lead IT service management (ITSM) improvements to enhance efficiency, resilience, and user satisfaction. Ensure business continuity, disaster recovery, and cybersecurity policies meet institutional and regulatory requirements. Technology Innovation & Digital Transformation Identify and implement emerging technologies that enhance teaching, learning, research, and administrative functions. Oversee the technology leadership with IT Executive Directors for all services across the organization, including but not limited to: digital transformation initiatives that improve information technology experiences, information security, cloud computing, enterprise data management, and modernization efforts. Financial & Resource Management Assist in IT budget planning, ensuring cost-effective investments in technology and services. Oversee IT procurement, vendor management, and contract negotiations to maximize value. Optimize resource allocation across IT functions to align with institutional priorities. Leadership, Talent Development & Diversity Manage and mentor IT leadership teams, fostering professional growth and succession planning. Promote a culture of diversity, equity, and inclusion within IT. Implement staff training and development programs to ensure a skilled and adaptable workforce. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Degree Masters -Information Technology, Computer Science, Business Administration, or a related field Minimum Requirements Minimum 10 years of progressive IT leadership experience Leadership: Demonstrated experience managing IT teams, budgets, and strategic initiatives. Technical Expertise: Broad knowledge of enterprise IT systems, cybersecurity, cloud computing, ITSM, and digital transformation. Collaboration: Strong ability to engage with faculty, researchers, administrators, and external partners. Communication: Excellent verbal, written, and presentation skills. Desired Qualifications Higher Education Experience: Understanding of the unique IT needs in academic, research, and administrative environments. Certifications: ITIL, PMP, CISSP, or other relevant professional certifications. Experience with Research Cyberinfrastructure: Supporting high-performance computing and data-intensive research initiatives. Required Application Materials CV and 3 letters of reference knowledgeable of your work Review of Applications Begins On 06/23/2025 Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. Website https://tech.msu.edu Department Statement MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU's mission of providing education, conducting research, and advancing engagement. MSU Statement Michigan State University has been advancing the common good with uncommon will for more than 160 years. One of the top research universities in the world, MSU pushes the boundaries of discovery and forges enduring partnerships to solve the most pressing global challenges while providing life-changing opportunities to a diverse and inclusive academic community through more than 200 programs of study in 17 degree-granting colleges.

Insight Global is looking for a Service Desk Specialist to support a large University system in Atlanta, GA. This candidate will be joining the Service Desk team as an Analyst with an Account. The team is responsible for handling all major incidents throughout the university. The candidate in this role will be handling support via phone, chat, and tickets. Password resets, unlocking accounts, and dealing with phone issues are some of the most common issues they will be resolving. This team escalates any major issues to the Tier 2 Support Team. The candidate responds to service requests and incidents over the phone, via ticketing system, chat, Zoom and maintains a strong understanding of OIT IT (Information Technology) functions, requirements, policies, procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) colleagues This position creates Major Incident Notifications (MINs/SIAs) to resolve issues and assign tickets to IT resources. They recognize patterns of issues and proposes solutions to prevent issue recurrence and improve efficiencies. This position alerts SD management and staff resources to provide rapid responses to incidents, problems and outages. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Must be LOCAL to the state of Georgia - 3+ years in a service desk/ IT customer service support role - Experience handling major incidents over the phone, chat, and working through tickets - Password resets, unlocking accounts, phone issues - Customer Service skills (phone presence, friendly personality, etc.) - Escalating major issues to Tier 2 - ServiceNow experience - ITIL - Working for a university environment

Job Title: Tier 2 IT Onsite & Service Desk Specialist Location: Grand County, CO area (role requires onsite customer visits; reliable transportation required) Who We Are: Executech is a well-established IT consulting firm. We're seeking a Tier 2 IT Onsite & Service Desk Specialist to deliver advanced technical support remotely, with regular onsite visits. In this role, you'll troubleshoot complex issues, mentor Tier 1 team members, and partner with internal teams to provide an excellent client experience. Why Work Here: * Broad exposure: Support diverse clients, tools, and environments-learn in one year what might take five elsewhere. * Growth culture: Mentorship, certifications, and advancement opportunities. * Strong team: Collaborative, friendly, and focused on great client outcomes. * What You'll Do * As a Tier 2 Onsite & Service Desk Specialist, you will deliver high-quality support across remote and onsite work: What You'll Do: * Travel to client locations to perform onsite support for computer and network hardware/software (approximately 50% of your week). * Manage tickets, chats, emails, and calls while meeting SLAs and providing clear, timely updates. * Diagnose and resolve issues related to networking (Layer 2/3 fundamentals, VLANs, VPNs, DHCP/DNS), endpoint management, printers, and line-of-business applications. * Administer and support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), identity/access, and basic security configurations. * Perform user lifecycle tasks (provisioning, offboarding, permissions, Group Policy and/or Intune configuration). * Use RMM and ITSM tools for monitoring, remote support, patching, and scripting to deliver consistent, repeatable outcomes. * Document solutions, create and maintain knowledge base articles, and contribute to root cause analysis and problem management. * Recommend upgrades or improvements to the client Professional Services Engineer (PSE) to enhance network/system performance and overall client experience. * Coordinate with vendors and internal teams on escalations and project work as needed. What We're Looking For * Experience: 2-4 years in a help desk/service desk or MSP environment, with proven Tier 2 troubleshooting capability. Technical skills: * Endpoints: Windows 10/11, mac OS, imaging, profiles, and application deployment. * Microsoft 365: Administration in Exchange Online, SharePoint, and Teams (basic PowerShell a plus). * Identity: Azure AD / Entra ID, MFA, and conditional access fundamentals. * Networking: TCP/IP, DNS, DHCP, VPNs, VLANs, Wi‑Fi; basic understanding of firewall rules. * Servers: Fundamentals of Active Directory, file/print services, permissions; backup/restore basics. * Tools: RMM, ticketing/ITSM, documentation, and remote support tools. Professional skills: * Strong communication, empathy, and client service mindset. * Responsive, organized, and able to manage multiple priorities with urgency. * Strong problem-solving skills and a continuous improvement approach. * Nice to Have * MSP experience with SLAs, multi-tenant tooling, and PSA platforms. * Certifications (CompTIA A+/Network+/Security+, Microsoft 365 Fundamentals/Administrator, ITIL Foundation). * PowerShell scripting, Intune/MDM experience. * Exposure to security tools (EDR) and backup solutions. What You'll Get * Technology: Company-issued computer. * Benefits: Competitive medical, dental, and vision coverage. * Financial: 401(k) retirement plan. * Time Off: Generous PTO. * Flexibility: Remote work with regular onsite client visits in the Grand County area. Hours of Work * Full-time * Monday-Friday, 8:00 a.m.-5:00 p.m. Important Note This role may require certification and fingerprint-based background checks through the Colorado Bureau of Investigation (CBI) to meet state and federal compliance requirements related to access and handling of sensitive or secured data. Join Us If you're ready to apply your Tier 2 skills in a fast-paced, client-focused environment, we'd love to hear from you. Please submit your resume-we're excited to learn what you'll bring to Executech.

ATIA Holding is a group of two companies: ATIA Ltd and ATIA Consulting . Website: ****************** LinkedIn: ********************************************** ATIA Ltd Website: *********** ATIA Ltd is multinational company which has 2 main sectors: -First sector: ISO Standards - which includes: 1. ISO Implementation 2. ISO Consultation 3. ISO Certification -Second sector: Software Development 1.Developing applications for all technologies and platforms 2.Enterprise Resource Planning (ERP), 3.Customer Relationship Management System (CRM), 4.Learning Management System (LMS), 5.Document Management System (DMS), 6. Service Desk Plus (SDP), 7.Service Management Systems (SMS), 8.Business Continuity Management Systems (BCMS), 9.Information Security Management Systems (ISMS), ATIA Consulting Website: ************************** The areas of operation for ATIA Consulting company are: 1. Design and implementation of information systems which include Service Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems 2. Certification from the 'Best Management Practises' for IT Service Management frameworks which include: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security, including: ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001 4. Education from different frameworks and standards for the management of the organization, services and management systems: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV, ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001, CobiT, eTOM, TOGAF etc. Job Description We are looking for students who are willing to work as FB Administrators, with possibility to get full time position. Students will work from home, and they will be responsible for promoting and collecting likes for our Facebook page ( facebook.com/usinside ) and for our website ( usa-inside.com ). Students will be paid based on their results. Qualifications English Language Facebook Administration Social Networking Needs to be admin of at least one FB page Additional Information All your information will be kept confidential according to EEO guidelines. For more information, please visit our websites: ****************** ****************** ***********

About The Job This position is pivotal in executing Northwestern Mutual's Technology Success strategy by leading a team that provides day-to-day technology support to NM's national network of financial advisors. Additionally, this role involves partnering with the Home Office (Corporate HQ) on critical technology initiatives to ensure the Field Technology Operations team is well-equipped to foster a positive technology-enabled client experience (CX) and field experience (FX). By representing the field's voice of customer (VoC), the Assistant Director ensures that product development, deployment, and change plans effectively address pain points and meet the unique needs of the field. What You'll Do Lead and coach a geographically distributed team of technology specialists (TS) to successfully enable effective and efficient technology support. Develop and maintain relationships with Network and District office leadership to understand and address resource and programmatic needs by office. Lead working teams in the strategic design, implementation, and execution of departmental priorities that drive NM's transformation agenda, while also minimizing technology-related business issues. Collaborate with digital products, technology, and business teams on key technology initiatives, providing field VOC and proactively influencing the direction of adoption and support plans. Partner and consistently deliver with peers across Field Technology Operations to establish and sustain best practices for program operations and delivery standards. Continuously assess team performance via quantitative and qualitative measures as appropriate; taking corrective action where needed to improve capabilities, reduce inefficiencies, and enhance customer experience. Oversee team support strategies ensuring high-quality, value-added touchpoints to enable high customer satisfaction. Lead the strategic engagement of major technology integrations and moves with Network Office leadership. Ensuring Technology Specialist are fully supported to execute locally. Partner with 3rd party vendors in the active sourcing and onboarding of technology specialists and consultants. What We're Looking For Degree in Information Technology, Computer Science, Business Administration, or a related field. Bachelor's degree preferred. Minimum of 5-7 years of experience in technology support or a related field, with at least 3 years in a lead, leadership, or managerial role. Proven track record of managing or leading technology support teams. Understanding of IT infrastructure, software applications, and network systems. Proficiency in troubleshooting and resolving technical issues. Experience with technology support tools and platforms such as ServiceNow or similar. Demonstrated ability to lead, motivate, and develop high-performing teams. Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously. Experience in strategic planning and execution of organizational goals. Exceptional verbal and written communication skills. Ability to collaborate effectively with cross-functional teams and stakeholders. Strong presentation skills, with the ability to convey technical information to non-technical audiences. Strong commitment to customer service and satisfaction. Ability to understand and address the unique needs and challenges of end-users. Strong analytical and problem-solving skills. Ability to identify root causes of issues and develop effective solutions. Ability to adapt to rapidly changing technology and business environments. Proactive approach to learning and implementing new technologies and best practices. Ability to align technology support strategies with broader organizational goals. Experience in driving process improvements and operational efficiencies. Relevant certifications such as ITIL, PMP, or similar are preferred. Experience managing budgets and financial planning for technology support operations. Demonstrated commitment to ethical practices and maintaining confidentiality. Skills You'll Have Adaptive Communication: Formulates strategies to be used to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non-technical audiences. Analytical Thinking: Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues using quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes. Customer Centricity: Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success. Digital Products: Demonstrates expertise and knowledge of digital devices, communication applications, and networks to access and manage information. Escalation Management: Addresses and resolves incidents where customer wants to communicate with leadership or higher authorities regarding their problems. Empathizes, understands, and interacts with the customer to mitigate their issues using domain expertise and adaptive communication techniques. Field Advocacy: Serves as an advocate and liaison of the field to produce meaningful interactions with the field that increase awareness and satisfaction with products and services; brings a field-centric mindset to value creation, prioritization, sequencing, and/or design of digital product enhancements, to maximize value to the field and increase the effectiveness of adoption. Operational Excellence: Focuses on lowering operational risks, running costs, and increasing revenues by identifying, designing, and implementing efficient and effective operational processes and systems that drive performance improvement and achieve business goals. Performance Management & Reporting: Monitors and measures performance of the team and/or field and uses metrics to continuously track and compare the actual versus expected performance, and determines corrective actions as needed. These qualifications will ensure that the Assistant Director of Technology Support is well-equipped to lead the team effectively, drive technological advancements, and support the organization's overall success. Compensation Range: Pay Range - Start: $104,090.00 Pay Range - End: $193,310.00 Geographic Specific Pay Structure: Structure 110: $114,520.00 USD - $212,680.00 USD Structure 115: $119,700.00 USD - $222,300.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

The ESM ITAM architect will provide strategic and operational leadership across the IT Asset Management process during SAM Pro implementation. This role ensures that SAM processes, data models, governance and integrations align with organization's end-to-end ITAM and ESM frameworks. The role will bridge business stakeholder's expectations, SAM Architect, developers, procurement, finance and ServiceNow operations. Key responsibilities: Fine tune existing ITAM processes across full asset lifecycle inline to SAM implementation project. Ensure SAM capabilities fit into larger ITAM governance models, including CMB, discovery, HAM, reclamation and procurement workflows. Leads workshops (process and SW discovery) to capture business, operations and compliance requirements. Review current state SAM processes and design to-be state processes. Define user stories, acceptance criteria and process flows for SAM Pro capabilities. Define and create templates for gathering procurement and contract related information. Support SAM reconciliation by ensuring accuracy of ITAM classes and normalization logics. Guide mapping of entitlements to SW models, products, SW discovery maps leveraging content library and SW Service Catalog workflows. Act as the liaison between ITAM operations, procurement, finance, security and platform teams Provide subject matter expert direction to project managers and business stakeholders. Collaborate with ESM Architect to review solution design and blueprint. ITAM data quality assessment and remediation plan on resolving conflicts between HAM and SAM process interdependencies. 8+ years of ITAM/SAM experience with enterprise-wide organizations. Strong understanding of ServiceNow SAM and HAM Pro, CMDB and discovery capabilities ITIL foundation and ServiceNow CIS-SAM Pro ServiceNow CIS-CMDB certification Knowledge of Microsoft, Adobe, IBM, Oracle, VMware, and SaaS products. Exp level needed (years): 8+ years of ITAM/SAM experience with enterprise-wide organizations. Strong understanding of ServiceNow SAM and HAM Pro, CMDB and discovery capabilities ITIL foundation and ServiceNow CIS-SAM Pro ServiceNow CIS-CMDB certification Knowledge of Microsoft, Adobe, IBM, Oracle, VMware, and SaaS products. Nice-to-have skills: ServiceNow CIS-CMDB certification Knowledge of Microsoft, Adobe, IBM, Oracle, VMware, and SaaS products.

Work Schedule: This is a full time, remote position. The typical work week will be Monday-Friday, with the core hours of 8am-5pm. The remote position will not require any onsite work. Be part of something remarkable Join the #1 hospital in Wisconsin! Why UW Health? Be part of a culture that prioritizes technological innovation as a catalyst for better patient care. Join a team of high-level professionals dedicated to making a real-world difference in healthcare. Thrive in a supportive environment that fosters both professional and personal growth. We are seeking a Software Engineer II - ServiceNow to: Design and develop ServiceNow solutions, leveraging a range of platform capabilities, including Employee Center Pro, ITSM, SPM, ITOM, App Engine, and beyond. Build integrations between ServiceNow and other enterprise systems. Participate in creating ServiceNow development standards, using best practices in coding, security, and architecture within the platform. Collaborate with your team members on the ServiceNow development team, contributing to an environment of shared learning, technical growth, and continuous improvement. Work with stakeholders to create scalable and sustainable ServiceNow solutions. Troubleshoot and resolve technical issues, focusing on enhancing application performance security. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement. The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions. Qualifications Bachelor's Degree in Software Engineering, Computer Science, or related field Required Four (4) years of relevant experience may be considered in lieu of degree Master's Degree or Doctorate Degree in Software Engineering, Computer Science, or related field Preferred Work Experience Demonstrated success experience writing software in a modern high-level programming language Required Demonstrated success developing applications within the ServiceNow platform that use client and server scripting Required Demonstrated success designing software using modern application development technologies, methodologies, and frameworks Required Demonstrated success utilizing professional software engineering practices such as coding standards, code reviews, and source control management Required Demonstrated success using DevOps capabilities such as automated build, testing, continuous integration, and continuous deployment processes Required 3 years Three (3) years of professional software engineering experience including design, development, testing, and release Preferred Experience creating solutions using inbound and/or outbound REST integrations Preferred Experience developing custom sites, pages, and widgets for the Service Portal and/or Employee Center Preferred Experience developing and implementing custom Flow Designer actions and subflows Preferred Experience creating Performance Analytics collectors, indicators, sources, and dashboards Preferred Experience implementing secure application architecture Preferred Experience developing software within the healthcare industry Preferred Experience developing, deploying, and supporting applications in a 24x7x365 environment Preferred Experience performing web development workflows, implementation processes, and best practices for managing websites and other interactive media Preferred Licenses & Certifications ServiceNow Administrator, Developer, or related certifications Preferred Professional Scrum Master, Developer, Product Owner, or related certifications Preferred Microsoft Azure or AWS Administrator, Developer, Architect, or related certifications Preferred Epic certifications Preferred ITIL Foundation or related certifications Preferred PMP Preferred Our Commitment to Social Impact and BelongingUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.View Full Job Description UW Hospital and Clinics benefits

Why work at Nebius Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field. Where we work Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team. The Role The Data Center Site Manager owns end‑to‑end reliability, safety, capacity, and performance for one of our flagship U.S. sites. You'll lead a high‑performing, multi‑disciplinary operations team and partner tightly with Design, Build, Network, Security, Capacity Planning, and the DC orgs to deliver world‑class availability and cost efficiency. Your responsibilities will include: * Own the site 24/7: deliver continuous availability across power, cooling, structured cabling, network, security, and DCIM-meeting or beating global SLAs. * Build and lead the team: hire, mentor, and develop managers/technicians; run staffing models, shift coverage, and on‑call rotations that scale. * Be the incident commander: lead major events end‑to‑end-triage, communications, executive briefings, RCA, and durable corrective actions. * Drive reliability engineering: implement RCM, predictive maintenance, QA/QC, 5S, and Lean/continuous improvement to cut MTTR and raise MTBF. * Deliver capacity on time: plan and execute expansions/retrofits; commission MEP systems with Design/Construction; achieve flawless change control (MOP/SOP/EOP). * Scale tooling & automation: mature DCIM/BMS/EPMS, monitoring/alerting, work management (Jira/ServiceNow), knowledge base (Confluence), and light scripting/SQL for telemetry and workflow automation. * Run a metrics‑first operation: publish dashboards and KPIs (availability, PUE, MTBF/MTTR, work compliance, safety) and use them to drive decisions. * Partner across functions: work with Cloud/Compute, Network, Security, and Capacity Planning to optimize performance, cost, and resiliency across the fleet. * Manage vendors & colos: own contracts, SLAs, and execution for rack deliveries, PDUs, fiber/copper, and lifecycle PMs; validate colo topology and compliance. * Raise the safety bar: enforce a zero‑injury EHS culture; conduct drills/audits for life safety, physical security, and data protection. * Forecast and budget: build data‑backed plans for power, spares, headcount, and projects; track OpEx/CapEx with rigor. We expect you to have: * Associate's degree or trade certification in Electrical/Mechanical/Industrial Engineering (or equivalent experience). * 10+ years in electrical/mechanical/HVAC/controls within industrial/commercial settings, 5+ years specifically in data center or mission‑critical facilities. * Team leadership experience in 24/7 sites (managing leads/techs, vendors, and on‑call operations). * Deep, hands‑on knowledge of UPS/generators/switchgear, chillers/CRAC/CRAH, fire detection/suppression, BMS/EPMS/DCIM, and structured cabling (copper & fiber). * Proven strength in incident management, RCA/Corrective Actions, change management, and vendor/contract oversight. * Data‑driven mindset with the ability to forecast resources and make analytics‑backed decisions (Excel; SQL/scripting a plus). * Excellent written/verbal communication with comfort presenting to executives and guiding field teams during live events. * Ability to travel up to ~25% and support after‑hours escalations when needed. It would be an added bonus if you have: * Bachelor's degree in Electrical/Mechanical/Industrial Engineering, Engineering Management, or Reliability Engineering. * Hyperscale/colo experience with reliability‑centered maintenance, predictive analytics, and Lean/Six Sigma practices. * Familiarity with Linux fundamentals, network equipment installation/troubleshooting, and fiber optics testing. * Experience with Jira, Confluence, ServiceNow (or similar); strong SOP/MOP/EOP authorship. * Certifications such as CDCP, DCM, PMP, OSHA‑30, ITIL, or Uptime‑aligned credentials. Key employee benefits: * Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. * 401(k) plan: up to 4% company match with immediate vesting. * Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. * Remote work reimbursement: up to $85/month for mobile and internet. * Disability & life insurance: company-paid short-term, long-term and life insurance coverage. Compensation We offer competitive salaries, ranging from $90k- $140k base + quarterly performance bonuses. Join Nebius Today! What we offer * Competitive salary and comprehensive benefits package. * Opportunities for professional growth within Nebius. * Flexible working arrangements. * A dynamic and collaborative work environment that values initiative and innovation. We're growing and expanding our products every day. If you're up to the challenge and are excited about AI and ML as much as we are, join us!

Responsibilities The Customer Experience Specialist (CES) is responsible for ensuring an exceptional end-to-end client experience across all managed IT services. This role serves as the primary advocate for the customer, bridging communication between clients and technical teams while proactively managing satisfaction, expectations, and service outcomes. Serve as a primary point of contact for assigned managed services clients Monitor client satisfaction across service desk interactions, projects, and ongoing support Proactively communicate service status, escalations, and resolutions Coordinate with Service Desk, NOC, Engineering, and Project teams to ensure seamless service delivery Track and manage SLAs, response times, and resolution metrics Identify recurring issues, trends, and improvement opportunities Conduct regular client check-ins, QBRs, and service reviews Ensure accurate documentation of client interactions, feedback, and action items in CRM/PSA tools Advocate for client needs internally while aligning expectations with contractual scope Support onboarding of new managed services clients Assist in renewal readiness by identifying risks and opportunities for service enhancement Qualifications / Education What You Need for this Position MSP or IT services industry experience ITIL Foundation knowledge Experience conducting QBRs and customer health assessments Familiarity with SLA and KPI reporting Skills 2+ years experience in customer experience, customer success, or account coordination (IT or MSP preferred) Strong understanding of managed IT services (service desk, networking, cloud, security, backups, etc.) Exceptional written and verbal communication skills Strong organizational and follow-up abilities Ability to translate technical concepts into customer-friendly language Experience with PSA, CRM, or ticketing systems (ConnectWise, Autotask, ServiceNow, etc.) Calm, professional demeanor when handling escalations Customer-first mindset with a proactive approach to problem-solving Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification Division Red8 Not ready to apply? Connect with us for general consideration and updates on future opportunities.

We are seeking a highly organized and technically capable Asset Management Specialist to manage the full lifecycle of IT hardware assets across our global organization. This role is central to maintaining accurate inventory, planning procurement based on business needs, and ensuring proper chain-of-custody for devices under legal or compliance requirements. The ideal candidate combines strong attention to detail with technical competence and sound judgment. They thrive in a dynamic environment, balancing planning, logistics, and hands-on technical work to support smooth IT operations and compliance readiness. This role is based in Oakland, CA and must be in the office 5-days a week. The Impact You'll Have Oversee the end-to-end lifecycle of IT hardware assets - from procurement and deployment through retirement and disposal. Maintain accurate and up-to-date inventory across all global locations using the organization's asset management systems (e.g., Jira, ServiceNow, or equivalent). Partner with HR and IT Support to forecast device needs for new hires, refresh cycles, and break/fix replacements. Plan and coordinate purchase orders for laptops, peripherals, and other IT assets in alignment with budget and lead times. Manage hardware logistics - receiving, imaging, asset tagging, shipping, and returns. Track and manage software provisioning and procurement as needed. Ensure compliance with legal and security standards, including secure handling and documentation for systems placed on legal hold. Perform forensic data preservation and system backups in coordination with Legal and Information Security teams, maintaining strict chain-of-custody documentation. Collaborate with IT Support and Engineering to define standards for hardware models, accessories, and configuration baselines. Continuously improve asset management processes, automating tracking and reporting where possible via planning, documentation, and optimization Who You Are 3+ years of experience in IT asset management, logistics, or operations, ideally within a global or multi-site organization. Highly detail-oriented with a process-driven mindset. Strong understanding of hardware lifecycle management and inventory best practices. Experience working with asset tracking tools (e.g., Jira, ServiceNow, Oomnitza, Lansweeper, or similar). Familiarity with forensic data preservation tools and imaging processes (e.g., EnCase, FTK, or open-source equivalents). Ability to handle sensitive and confidential data with discretion and precision. Excellent planning, organizational, and communication skills. Proficiency with spreadsheets and reporting tools for tracking and forecasting inventory. Ability to lift and transport equipment as needed (typically Demonstrated ability to work both independently and collaboratively with distributed teams. Strong sense of ownership and accountability. Nice-To-Haves Technical background or certification (e.g., CompTIA A+, ITIL, JAMF, or similar). Experience in the Financial Services sector supporting legal, InfoSec, or compliance functions. Familiarity with device imaging, encryption, and data sanitization standards. Knowledge of hardware logistics, software license management and maintaining budgets. Typical Process Application Submission Recruiter video call Hiring manager video call Virtual “Onsite” consisting of four 45-60 min video calls Offer! Compensation and Benefits When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is $92,900 - $116,100. We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. Along with monetary compensation, Marqeta offers Multiple health insurance options Flexible time off - take what you need Retirement savings program with company contribution and after tax contributions Equity in a publicly-traded company and an Employee Stock Purchase Program Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave Free therapy sessions, financial and professional coaching, and legal advice Monthly stipend to support our remote work model Annual “development dollars” to support our people growth and development Through Flex First, the freedom to live and work wherever you and your family thrive

The Manager, Epic Revenue Cycle Applications reports to the Director, Business Applications as part of the MUSC Associate CIO Applications team supporting MUSC's clinical, research, and academic missions. This role provides oversight and leadership of the Business applications team and for the implementation, monitoring, and maintenance of all applications within the portfolio. This role manages the people, process, and technology components of designated Business applications including but not limited to the following: Epic Resolute Hospital Billing and Claims, Epic Resolute Professional Billing and claims, as well as the Epic Health Information Management. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC005304 SYS - IS Revenue Cycle & Epic HIM Pay Rate Type Salary Pay Grade Health-32 Scheduled Weekly Hours 40 Work Shift The Manager, Epic Revenue Cycle Applications reports to the Director, Business Applications as part of the MUSC Associate CIO Applications team supporting MUSC's clinical, research, and academic missions. This role provides oversight and leadership of the Business applications team and for the implementation, monitoring, and maintenance of all applications within the portfolio. This role manages the people, process, and technology components of designated Business applications including but not limited to the following: Epic Resolute Hospital Billing and Claims, Epic Resolute Professional Billing and claims, as well as the Epic Health Information Management. Additional Job Description Required Education/Skills/Work Experience: A bachelor's degree in a technical discipline, business or healthcare administration, or related field required; master's preferred. Ten (10) years of experience supporting clinical information systems may be considered in lieu of a bachelor's degree. A minimum of five (5) years' direct experience delivering and supporting healthcare systems/applications. Required experience/skills: Strong interpersonal and leadership skills; Proven experience building stakeholder relations and customer service; Ability to research and develop a strategy to grow teams and manage applications; Strong communication and presentation and communication (written/verbal) skills. Demonstrated expertise implementing and/or upgrading an integrated electronic health record (EHR) Preferred experience/skills: Experience with Epic with at least one Epic certification; Other related certifications to include PMP, ITIL, Six Sigma, Informatics; Patient engagement experience. Physical Requirements Mobility & Posture Standing: Continuous Sitting: Continuous Walking: Continuous Climbing stairs: Infrequent Working indoors: Continuous Working outdoors (temperature extremes): Infrequent Working from elevated areas: Frequent Working in confined/cramped spaces: Frequent Kneeling: Infrequent Bending at the waist: Continuous Twisting at the waist: Frequent Squatting: Frequent Manual Dexterity & Strength Pinching operations: Frequent Gross motor use (fingers/hands): Continuous Firm grasping (fingers/hands): Continuous Fine manipulation (fingers/hands): Continuous Reaching overhead: Frequent Reaching in all directions: Continuous Repetitive motion (hands/wrists/elbows/shoulders): Continuous Full use of both legs: Continuous Balance & coordination (lower extremities): Frequent Lifting & Force Requirements Lift/carry 50 lbs. unassisted: Infrequent Lift/lower 50 lbs. from floor to 36”: Infrequent Lift up to 25 lbs. overhead: Infrequent Exert up to 50 lbs. of force: Frequent Examples: Transfer 100 lb. non-ambulatory patient = 50 lbs. force Push 400 lb. patient in wheelchair on carpet = 20 lbs. force Push patient stretcher one-handed = 25 lbs. force Vision & Sensory Maintain corrected vision 20/40 (one or both eyes): Continuous Recognize objects (near/far): Continuous Color discrimination: Continuous Depth perception: Continuous Peripheral vision: Continuous Hearing acuity (with correction): Continuous Tactile sensory function: Continuous Gross motor with fine motor coordination: Continuous Selected Positions: Olfactory (smell) function: Continuous Respirator use qualification: Continuous Work Environment & Conditions Effective stress management: Continuous Rotating shifts: Frequent Overtime as required: Frequent Latex-safe environment: Continuous If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************

TECHNICAL SOLUTIONS ARCHITECT (REMOTE US BASED) ARC Group has an immediate opportunity for a Technical Solutions Architect for a US-based remote position to help with the technical implementation of Ivalua, ensuring successful integration with existing systems, including ERP, 3rd Party Risk Management, and catalog systems. W2 Contract Only No 1099/No C2C 100% REMOTE! Reference # 16889-1 Candidates must have permanent work authorization and work for any employer without sponsorship now or in the future. Third party candidates are not eligible for this role. Job Description Lead the technical implementation of Ivalua, ensuring successful integration with existing systems, including ERP, 3rd Party Risk Management, and catalog systems. Collaborate with business stakeholders to gather requirements, design, and develop solutions that meet business needs. Collaborate with PM to develop and execute a detailed project plan, including timelines, milestones, and resource allocation. Manage a team of IT professionals, including developers, analysts, and testers, to ensure successful project delivery. Ensure data migration, data quality, and data governance are properly addressed during the implementation. Develop and maintain technical documentation, including system design, architecture, and configuration. Collaborate with the Ivalua vendor team to ensure successful implementation, including coordination of vendor resources, and resolution of technical issues. Develop and execute testing plans, including unit testing, integration testing, and user acceptance testing (UAT). Ensure compliance with enterprise IT standards, security policies, and regulatory requirements. Provide technical support and training to end-users, including procurement teams, and other stakeholders. Develop and manage project budgets, resource allocation, and vendor contracts. Communicate project status, risks, and issues to stakeholders, including project sponsors, business leaders, and IT management. **Requirements:** Bachelor's degree in Computer Science, Information Technology, or a related field. At least 8 years of experience in IT, with a minimum of 5 years in a leadership role, leading large-scale IT projects. Proven experience with implementing cloud-based procurement or spend management systems, preferably Ivalua. Strong technical knowledge of ERP systems (Peoplesoft, Oracle, and SAP), 3rd Party Risk Management systems (Archer), and catalog systems. Excellent project management skills, with experience in Agile methodologies and IT service management frameworks (e.g., ITIL). Strong leadership and team management skills, with experience in managing cross-functional teams. Excellent communication and interpersonal skills, with ability to communicate technical information to non-technical stakeholders. Strong analytical and problem-solving skills, with ability to troubleshoot complex technical issues. Experience with data migration, data quality, and data governance. Experience in analytics, including data visualization, reporting, and business intelligence, using Microsoft tools such as Power BI, SSRS, and SSAS. Experience in code development using Microsoft stack, including.NET, C#, ASP.NET, and SQL Server. **Nice to Have:** Experience with Ivalua implementation and configuration. Knowledge of procurement processes and spend management best practices. Experience with DevOps practices and tools (e.g., Jenkins, Docker). Certification in cloud security (e.g., CCSK) or compliance (e.g., CISA). Experience with Microsoft Azure, including Azure Functions, Azure Data Factory, and Azure Data Lake Required Experience: 5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development 5-8 years of work experience designing systems/applications architecture on progressively complex IT projects. Required Education: Related Bachelor's degree in an IT related field or relevant work experience Would you like to know more about our new opportunity? For immediate consideration, please apply online and view all our open positions at ******************* ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed. ARC Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Position offered by No Fee agency.