ITIL jobs near me - 779 jobs

High level Consultant - 1 year minimum contract. Hybrid - 24/7 On Call if outage. Job Description: IT Service Management (ITSM) Leader The IT Service Management (ITSM) Leader is a strategic and operational role responsible for ensuring the effective delivery, governance, and continuous improvement of IT services across the organization. This leader drives excellence in incident management, service reliability, and cross-functional collaboration, with a strong focus on evolving the Major Incident process to enhance responsiveness, accountability, and long-term resilience. The ITSM Leader reports to the Service Offering Management team and works closely with clinical informatics, operations, and security/compliance teams. This role is essential to maintaining high availability of healthcare IT systems and ensuring alignment with organizational and patient care goals. Core Responsibilities • Major Incident Management & Continuous Improvement Lead the end-to-end Major Incident Management process, ensuring timely resolution and clear stakeholder communication. Establish feedback loops and post-incident reviews to identify root causes, track trends, and implement process enhancements that reduce recurrence and improve response efficiency. • Cross-Team Coordination Act as a central orchestrator across infrastructure, operations (I&O), application, and engineering teams. Promote unified ownership and eliminate ambiguity to accelerate incident resolution and maintain customer trust. • Ownership Definition & Clarity Define and communicate clear ownership boundaries for various application types . Ensure accountability is embedded in incident response and service delivery. • Data-Driven Decision Making Leverage operational data and incident analytics to inform service strategy, prioritize improvements, and drive measurable business impact. Use insights to proactively identify risks and opportunities for service optimization. Skills and Qualifications • Leadership & Collaboration Strong leadership skills with the ability to inspire cross-functional teams and build trust across stakeholders. • Technical Proficiency Deep understanding of ITSM frameworks (e.g., ITIL), incident management platforms, observability tools, and automation practices. • Continuous Improvement Mindset Experience applying continuous improvement methodologies (e.g., Lean, Six Sigma) to IT service processes, especially in incident and problem management. • Outcome-Based Metrics Skilled in defining and tracking metrics that reflect service reliability, customer satisfaction, and business impact.

*Per the client, No C2C's!* Central Point Partners is currently interviewing candidates in the Columbus, Oh area for a large client. only GC's and USC's. This position is Hybrid (4 Days onsite)! Only candidates who are local to Columbus, Oh will be considered. DataStage Lead w/ Python Note from the manager: The client is currently using DataStage as their ETL tool, but they will be eventually sunsetting DataStage and moving to Python. This will start off as primarily DataStage heavy role but will be moving towards full Python development over the next 1 to 2 years, so strong experience with both is preferred. The ideal candidate will have 8-10 years of experience with DataStage with 3-5 years of experience with Python. Position Summary: Our client's IT Corporate Finance Regulatory Reporting team is seeking a highly skilled and motivated Technical Specialist - DataStage Lead to support our enterprise data integration and regulatory reporting initiatives. This role is essential in ensuring the accuracy, efficiency, and compliance of our financial data pipelines and reporting systems. Key Responsibilities: Lead the design, development, and maintenance of ETL processes using IBM DataStage and Python. Collaborate with data architects, business analysts, and compliance teams to create and maintain technical design documents. Develop and optimize SQL queries and scripts for Snowflake and other relational databases. Write and maintain Unix shell scripts to support automation and data processing tasks. Manage and resolve incidents in a timely manner, ensuring minimal impact to business operations. Participate in change management processes, including planning, documentation, and execution of changes. Attend and contribute to project and team meetings, providing technical insights and updates. Ensure compliance with internal standards, security policies, and regulatory requirements. Mentor junior team members and provide technical leadership within the team. Required Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field. 5+ years of experience in ETL development with IBM DataStage and Python. Strong experience with Snowflake or other cloud-based data platforms. Proficiency in Unix/Linux shell scripting. Solid understanding of relational databases and SQL. Experience with incident and change management processes (ITIL framework preferred). Excellent problem-solving, analytical, and communication skills. Ability to work onsite 4 days a week in Columbus, OH Preferred Qualifications: Experience in the banking or financial services industry. Familiarity with Agile methodologies and DevOps practices. Knowledge of data governance and data quality best practices. For more information about this opportunity, please contact Bill Hart at ************ AND email your resume to **********************************!

The Support Engineer is responsible for providing technical support to customers and internal teams, resolving incidents within agreed SLAs, and ensuring high customer satisfaction. The role involves troubleshooting hardware/software or application issues, documenting solutions, and collaborating with development/infra teams for complex problems. Key Responsibilities: Respond to customer/user queries via phone, email, chat, or ticketing system. Troubleshoot and resolve technical issues related to software, hardware, network, or cloud services. Perform root-cause analysis and provide workarounds or permanent fixes. Install, configure, and support applications, systems, or devices as per company products. Monitor incidents, update tickets regularly, and ensure closure within SLAs. Escalate complex issues to L2/L3 or development teams with clear technical details and logs. Document known issues, solutions, and FAQs in knowledge base. Assist in deployments, upgrades, and basic maintenance tasks (e.g., patches, configuration changes). Communicate clearly with non-technical users and maintain a high standard of customer service. Required Skills: 4-5 years of experience in technical support / helpdesk / application support Good understanding of: Operating systems (Windows / Linux / mac OS - customize as per need) Networking basics (TCP/IP, DNS, VPN, firewalls, etc.) Databases and basic SQL (for application/support engineer roles) Experience with ticketing tools (e.g., JIRA, ServiceNow, Zendesk, Freshdesk). Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Willingness to work in shifts / on-call rotation if required. Good To Have: Experience with scripting (Shell/Python/PowerShell) for automation. Knowledge of cloud platforms (AWS/Azure/GCP) or DevOps tools (Docker, Kubernetes, CI/CD). Relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco) as per domain.

Sr. IT Manager - Digital Banking COMPENSATION: $195,000 base salary + 20% bonus + $20k stock BENEFITS: Annual Bonus, Medical, Dental, Vision, PTO, 401(k), Health Savings Account, Disability & Life Insurance, Tuition Assistance, Parental Leave, LTI Plan, Employee Wellness EMPLOYMENT TERMS: Direct-Hire/Permanent SUMMARY & OVERVIEW: We are seeking a "Sr. IT Manager - Digital Banking" to lead the technical delivery of a major digital banking platform migration from our current system to Q2 Digital Banking. This senior leadership role will oversee engineers, analysts, testers, and cross-functional teams to ensure successful execution of this strategic transformation initiative. KEY RESPONSIBILITIES: Leadership & Program Delivery: Drive large-scale digital transformation initiatives, ensuring timely delivery and effective risk management. Develop and execute comprehensive project plans, track KPIs, and remove delivery impediments. Build and retain high-performing technical teams through recruitment, training, and mentorship. Digital Banking Migration: Lead migration from legacy digital banking platforms to Q2 Digital Banking or similar systems. Ensure data integrity during platform conversions through robust validation and compliance checks. Oversee data mapping processes from legacy systems to new platforms, ensuring accuracy and regulatory adherence. Risk, Compliance & Budget: Incorporate regulatory requirements (CFPB, OCC, FRB) into technical delivery plans. Implement safety procedures, disaster recovery plans, and security controls to mitigate risk. Prepare and manage annual budgets, business cases, and operating plans for large IT programs. ITIL, Incident Management & Cross Functional Collaboration: Apply ITIL/ITSM practices, including incident, problem, and change management. Coordinate with middleware, security, IAM/CIAM, and infrastructure teams during migration projects. REQUIRED QUALIFICATIONS: Technical Delivery Expertise: Minimum 7+ years in IT technical leadership roles, including prior leadership experience. Managing technology teams delivering complex products/services. KPI tracking, data analysis, and reporting for continuous improvement. Domains, Frameworks & Standards: Financial Services/Banking (intermediate level). Regulatory compliance (CFPB, OCC, FRB). ITIL / ITSM (incident, problem, change management). Education: Bachelor's degree in a related field. PREFERRED QUALIFICATIONS: Digital transformation programs, including core and digital banking conversions (Fiserv, FIS, NCR, Q2 Digital Banking). Proven ability to ensure smooth adoption of new platforms by end-users. Ideal Candidate Profile: Strong program delivery leader with experience in digital banking migrations. Skilled in ITIL processes, risk management, and compliance. Adept at managing cross-functional teams and large-scale projects. Familiarity with Q2 Digital Banking or similar platforms. Comfortable with data migration and mapping strategies. Demonstrated ability to manage budgets and track KPIs for success. Compensation: $195,000 per year base salary Exact compensation may vary based on several factors, including skills, experience, and education. Benefits include: -Annual bonus -Comprehensive medical, dental, vision, life insurance, and disability benefits -401(k) program -Health savings account -Tuition assistance program -LTI Plan -Employee wellness program

Tier I Service Desk Analyst - Cincinnati, OH Belcan is seeking qualified, creative, and customer-focused Tier I Service Desk Analyst support our Honeywell client under the Honeywell FMT contract. The Tier 1 Analyst provides support for preparedness, and maintaining organizational computer systems, desktops, and peripherals. Each Tier 1 Analyst provides technical support that includes but is not limited to installing, diagnosing, repairing, maintaining, and upgrading organizational hardware and equipment while ensuring optimal workstation performance. The Tier 1 Analyst will also troubleshoot problem areas via phone, email, webticket, or chat in a timely and accurate fashion, and provide IT assistance to federal and contract employees in a Windows environment where required. We are seeking candidates that have strong communication skills, are customer service focused, and who can work in a fast-paced environment under minimal supervision. The position is 100% remote work, candidate will need to have their own reliable internet. Job Duties: Key Responsibilities: Be aware of & adhere to all current company and client policies. Deliver excellent customer service and professionalism with every interaction. Document all interactions in detail in the assigned ticketing tool, including all troubleshooting steps taken. Be ready to handle calls or offline as directed by the leadership team. Process offline work efficiently, minimizing unproductive time. Make a best effort to first contact resolve every issue or request by using all provided policy & troubleshooting resources during each interaction. Successfully resolve common hardware (e.g. laptop, desktop, printer, VoIP telephony, etc.) & software problems (e.g. Microsoft Office, Win11, VPN, Active Directory, customer specific software applications, etc.) the majority of the time. Triage issues that cannot be resolved at the Service Desk & escalate to the correct support teams. · Work well as a team and with co-workers. Stay informed about changes made in the clients organization & knowing how those changes impact job duties. Using ITIL best practices, correctly assign urgency and impact to Incidents. Adapt to a rapidly changing environment. Help to maintain the in-house knowledgebase. Ability to work independently & effectively while maintaining good team interactions. Partner with team members to ensure phones are covered during breaks, lunches, etc. Perform related tasks as needed or assigned. Be available to cover holidays as needed (typically 1-3 holidays per year). Required Qualifications: Required Experience/Skills: · Must have at least one of the following: 2 years technical support experience w/ demonstrated tech support experience. Associates degree or higher in a Technology field Additional experience/skills · Minimum 1 year of customer service experience. Must be able to pass a full background check Experienced working with & supporting Microsoft Desktop Applications, such as MS Office. Ability/willingness to do company travel to obtain necessary tools. Typically 1 trip. Proficient troubleshooting skills and ability to resolve issues efficiently and effectively while minimizing the downtime to end users. Able to professionally and effectively communicate with a dynamic customer base Identify, troubleshoot, and resolve any hardware, software or other technical issues. Follows instructions and pre-established guidelines to perform the functions of the job. Works independently and under immediate supervision. Team-oriented and skilled in working within a collaborative environment and has a keen attention to detail. Good written, oral, and interpersonal communication skills Customer service oriented with a high ability to effectively prioritize and execute tasks in a high-pressure environment Must be a U.S. Citizen Preferred Qualifications & Skills: Previous contact center experience handling phone calls and/or offline interactions. · Related HDI and/or ITIL certifications. CompTiA A+ Certification Experience with ServiceNow ITSM system. Physical Requirements Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force to lift, carry, push, pull or otherwise move objects, including the human body. Position involves sitting most of the time. Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $18.00 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. ************** Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Role: Project Controller Columbus, OH Qualifications: "5+ years experience in role with: Experience with project management across IT and business functions. •Experience managing large complex projects that consist of a combination of internal/external and labor/non-labor cost components •Experience with project cost management and resource capacity planning •Strong Business Process Analysis and Mapping skills •Familiarity with the Energy Industry is a plus •Project management certification (PMP) •Agile certification such as PSM (Professional Scrum Master) and Professional Scrum Product Owner (PSPO) a plus •ITIL v3 or v4 a plus". Superior troubleshooting problem-solving skills. Knowledge worker who is driven and can think and act in a fast-paced environment. Ability to operate in a metrics-based management environment with a continuous improvement mindset Responsibilities: "A Project Controller will: •Set up and maintain on-going updates to Project Resource and Cost Plans (Based on directions from Project Leadership) in ServiceNow •Develop Present Estimates (Based on Resource and Cost Plans) •Manage monthly Present Estimate process •Reconcile Budget to Actuals •Assist in creation of project change requests (PCRs) and associated reporting •Create vendor Purchase Orders (PO) based on statement of work (SOW) details •Track costs to ensure they align to IT Capital Policy •Track vendor contracts (SOWs), PO's, Invoices and accruals •Track project related accruals (services, software and related costs) •Reconcile resource plans to timecards for internal resources •Reconcile resource plans to timecards to vendor Invoices for external resources •Approve vendor invoices based on SOW and time reporting reconciliation"

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Title: Release Manager - Salesforce & .NET (Azure DevOps) Location: Remote is okay - Richmond, VA (travel onsite if required) Duration: 6 months contract Hourly Pay Rate: $70/hr. - Negotiable Inviting applications for the role of Release Manager - Salesforce & .NET (Azure DevOps) We are seeking a seasoned Release Manager & DevOps Practitioner with experience to architect, optimize, and manage release pipelines and change control processes across complex enterprise environments. This role demands expertise in modern DevOps practices, automation, CI/CD, and governance for effective and risk-controlled software delivery. Responsibilities • Architect, implement, and manage robust release management strategies for multi-tier applications across environments. • Design and optimize CI/CD pipelines using Azure DevOps for Salesforce and .NET applications. • Manage Salesforce deployments using Gearset, ensuring proper version control, metadata handling, and rollback strategies. • Coordinate releases for .NET applications leveraging Azure DevOps pipelines and related automation tools. • Implement sandbox management strategies, including data seeding and refresh cycles for Salesforce environments. • Own and enforce change control processes, ensuring compliance with regulatory and audit requirements. • Collaborate with development, QA, operations, and security teams to ensure smooth, high-quality deployments with minimal risk. • Automate manual software delivery and environment provisioning tasks for efficiency and reliability. • Execute release readiness reviews, coordinate deployment schedules, and manage post-change support and incident triage. • Lead and document enterprise Change Advisory Board (CAB) meetings, facilitating risk assessment and communications. • Track, measure, and report on deployment frequency, change failure, lead time, and rollback metrics; drive continual service improvement. • Mentor and coach engineers on DevOps and change control best practices, process adherence, and tool usage. • Lead root cause analysis for failed changes and drive permanent improvement. Minimum Qualifications • Bachelor's/Master's degree in Computer Science, Engineering, or related field. • 7+ Years experience in Software Engineering, Release Management, DevOps Engineering, and Change/Configuration Management roles. • Hands-on experience with Gearset for Salesforce release management. • Proven track record managing releases for Salesforce and .NET applications in enterprise environments. • Deep understanding of ITIL change management processes and release governance frameworks. • Experience with risk, compliance, audit, and regulatory reporting in a large IT environment. • Strong communicator, with experience coordinating cross-functional teams and Change Approval Boards. Preferred Qualifications/ Skills • Experience with Salesforce DX, git, and source-driven development. • Familiarity with Azure DevOps Boards, Confluence for work item tracking and release planning. Regards, Prashant Singh Sr. Account Manager - Enterprise Business Net2Source Inc. ************ Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873 LinkedIn: ***************************************************

This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst. NO THIRD PARTIES! CANDIDATES MUST BE LOCAL TO COLUMBUS, OHIO The key experience interests are: IT Business Analyst - Requirement gathering (Certifications in CBAP would be a plus) Tracing requirements to test cases Leading meetings in a very organized manner Critical thinking / problem skills Customer relationship experience and vendor relationship experience. IT Analyst - Customer relationship building Managing service partners to application support SLAs Reporting to customers status of portfolio Number of apps Incident status Health of environment Roadmap collaboration Critical thinking / problem skills Required Qualifications for Position: Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts 3 - 4 years' experience in application, services or application analysis, deployment and support Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills Willing to travel as needed Client business operations knowledge 2+ year's experience working with support vendors and a software support environment Knowledge of ITIL processes and metrics The Role: The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments. Principal Duties and Responsibilities: Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories. Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions. Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs). Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption. Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends. Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points. Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction. Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques: Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions. Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts. Use templates, tools and (internal) processes consistently, helping evolve all as required. Participates in vendor reviews, discussion of products, contribute in the writing of RFI's and RFP's. Reviews proposed designs and solutions for usability and to assure requirements are satisfied Observes various business processes and identifies and recommends opportunities for improvement. Other duties as assigned by management

Want to join a fast-moving company, work among convivial teams, and take part in shaping the future of the Wine & Spirits industry with cutting-edge technology? Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an agile manner within a dynamic product organization. This is your chance to thrive in a collaborative environment, grow through upskilling and continuous development, and play a direct role in shaping the path for our industry. Ready to make a Tech impact? Pernod Ricard is looking for a Global Service Management Lead to define, implement and govern world-class ITIL-based service management processes, ensuring excellent delivery and continuous improvement across global Tech services. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will: * Lead the implementation, evolution, and governance of ITIL-aligned processes (incident, request, change, problem, service catalog, etc.) across Pernod Ricard's global Tech ecosystem. * Oversee the performance of service management rituals and tools (e.g., ServiceNow, Power BI, JIRA), ensuring data-driven insights and continuous service improvement. * Act as a key escalation point for major incidents and service disruptions, leading global crisis cells and driving swift resolution and communication. * Guide the effective integration of service management with agile product teams, aligning ITSM processes with product delivery models. * Lead a team of Service Managers and Coordinators, ensuring capability development and high-quality service governance across internal and external partners. If you recognize yourself in the description below, don't wait to apply! * You bring deep expertise in IT Service Management, with strong working knowledge of ITIL (certification preferred) and experience in managing enterprise-level ITSM processes. * You are familiar with service management platforms like ServiceNow, reporting tools like Power BI, and complementary tools (JIRA, Confluence…). * You have experience managing global teams and working with external service providers in a complex, federated IT environment. * You possess strong communication and stakeholder management skills, especially when interfacing with senior Tech leadership and business units. * You are comfortable working in a fast-paced environment, with a continuous improvement mindset and a proactive approach to risk and incident management. * Experience in SAP landscapes, cybersecurity, and agile/product operating models is a plus. Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2026-04-01 Target End Date:

**_What IT Infrastructure & System Administration contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Infrastructure & System Administration develops, implements and governs standard IT policies and procedures and oversees the enterprise infrastructure. This job family assesses system health, manages system resources, and provides operational support for the organization's databases. IT Infrastructure & System Administration also manages the organization's server and storage environments and operations, including selecting and managing virtual and physical vendors. We are seeking a highly skilled **Business Analyst** with expertise in **ServiceNow Enterprise Architecture Workspace** and **Configuration Management Database (CMDB)** . In this role, you will act as a bridge between business stakeholders and technical teams, ensuring accurate configuration data and enabling enterprise architecture insights that drive IT service excellence. **Key Responsibilities** **Project & Stakeholder Management** + Develop and maintain project plans, track progress, and communicate updates to stakeholders. + Manage expectations and align deliverables with IT policies, resource constraints, and best practices. **Requirements Gathering & Analysis** + Collaborate with stakeholders to gather and analyze business requirements for EA Workspace and CMDB. + Create process flows, data models, and wireframes to document requirements clearly. + Translate business needs into functional specifications and user stories. **ServiceNow Expertise** + Configure and optimize CMDB data models to ensure data integrity and compliance with enterprise architecture standards. + Support CI lifecycle management and maintain accurate CI relationships. + Work closely with ServiceNow developers and architects to implement solutions. + Conduct surveys, gap analysis and recommend improvements to existing ServiceNow processes. **Testing, Documentation and Training** + Create and execute test cases; manage UAT and obtain user acceptance sign-off. + Maintain documentation including workflows, data dictionaries, and training materials. + Leverage business knowledge to drive process improvements and enhance system usability. + Provide trainings to stakeholders **_Qualifications_** + 4-8 years of experience, preferred as a Business Analyst in ITSM environments. + Bachelor's degree in related field, or equivalent work experience, preferred + Minimum 2 years hands-on experience with **ServiceNow EA Workspace (Application Portfolio Management)** , **CSDM** , and **CMDB** modules. + ServiceNow certifications (CSA, CIS for CMDB/APM). + ITIL v3/V4 Foundation certification. + Experience implementing systems using Agile methodology. + Strong analytical, problem-solving, and communication skills. + Proficiency in tools such as Lucid charts, MS Word, MS Excel, and collaborative platforms like Google Drive. **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $80,900 - $127,050 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/31/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

will be fully remote and can be hired anywhere in the continental U.S. The Cyber Operations Manager over Threat Detection & Response is responsible to ensure early and accurate detection, response, and containment for threats directed against our clients. As a technical management role, the ideal candidate possesses deep security knowledge/expertise, previous experience as a security practitioner, systems management and administration experience, proven service management skills, and the ability to attract and retain talent in a challenging market. The position is closely involved in helping to mentor, develop and evaluate employee performance as well as helping with the development and continuous improvement of the Security Operations services. How you'll make an impact * Lead 24x7 Threat Detection and Response Analysts providing operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources as well managing the day-to-day operations. * Work closely with customers on reporting, stewardship calls, and in the case of escalations. * Enforce all policies and procedures, including those for security, disaster recovery, standards, and service provision. * Drive continuous refinement and improvement of detection and response and incident response processes. * Oversee the security of Client systems via Advanced Fusion Center (AFC) service. * Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in the Clients environment. * Collaborate and consult with other Managers on the overall advancement of the Security Operations organization and Optiv in general. * Direct and drive process and documentation improvement. * Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. * Develop and maintain an educational environment where the knowledge and performance of the group are constantly advancing. * Perform staff performance appraisals. * Ensure timely reporting of security control gaps and vulnerabilities to the customer. * Prepare reporting of metrics and trending of SLA & KPIs to the customer and client support staff. * Stay abreast of evolving risks, new developments in the security industry, and industry best practices in risk management, threat analysis, and threat response techniques. * Attend info security-related events and network with industry peers to inform engineering and operations processes of effective risk mitigation strategies for attacks. * Oversee team's production of threat intelligence reports that communicate the results of the analyses to the respective audience. * Responsible for the joint team effort to normalize data from vulnerability assessment, penetration test, incident response, and application security project deliverables. * Establish and maintain regular written and in-person communications with the organization's executives, other group heads regarding pertinent activities. * Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation. * Supervisory Responsibilities: Cyber Operations Manager will report to the Director of Security Operations. Qualifications for success: * 12+ years professional IT and Information Security experience * 5+ years leading technical Threat Detection and Response teams * 5+ years professional experience in cyber operations centers * 3+ years professional experience in managed services * One or more certifications in Security/Networking including Security+, GSEC, GCIA, GCIH, CISSP, CISM, CISA, or other security-specific vendors/product certifications * Proven ability to make decisions and perform complex problem-solving activities under pressure. Advanced business acumen required. * Sharp analytical abilities and the ability to make sound decisions quickly are required. * Deep understanding of SIEM vendors, solutions, and architecture such as LogRhythm, QRadar, Splunk, Exabeam, etc. * Deep understanding of EDR vendors, solutions, and architecture such as Crowdstrike, Cylance, Carbon Black, Microsoft ATP. * Deep understanding of regulatory compliance such as NIST, SOX, HIPPA, NERC CIP, PCI, etc. and their differentiators across global regions * Deep understanding of laws pertaining to cybersecurity and their differentiators across global regions * Understanding of Security Orchestration, Automation, and Response concepts. * Experience working with ticketing and knowledge management systems such as Service Now. * Experience with ITIL concepts and practices. * Experience with security analytics platforms such as Kibana. * Experience with reporting platforms such as DOMO and PowerBI #LI-TW1 #LI-Remote What you can expect from Optiv * A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. * Work/life balance * Professional training resources * Creative problem-solving and the ability to tackle unique, complex projects * Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities. * The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Cellular SME - Cradlepoint 5 days onsite in Columbus, OH or Jersey City, NJ 12 months contract will extend after that We're looking for a Senior Cellular Network Engineer with deep expertise in Cradlepoint and enterprise LTE/5G WAN solutions. This role serves as the Cradlepoint SME for design, deployment, optimization, and escalated support, while also contributing to broader network initiatives (Arista, SD-WAN, Juniper Wi-Fi, NAC). Responsibilities Assign in the deployment and optimization of Cradlepoint LTE/5G and NetCloud environments Act as Tier III escalation for cellular and Cradlepoint issues Identify automation opportunities (Python, Ansible, APIs) Develop dashboards and reporting for cellular performance, uptime, usage, and device health Support cross-platform integrations with Arista (VXLAN/EVPN), Versa/Fortinet SD-WAN, Juniper Wi-Fi, and Forescout NAC Qualifications 7-10+ years of network engineering experience Hands-on proficiency with Cradlepoint, LTE/5G modems, WAN routing, VPNs, ZBFW, and cellular failover Strong troubleshooting and communication skills Automation or scripting exposure preferred (Python/Ansible). Preferred Certifications JNCIP/JNCIE, Arista ACE, or SD-WAN certification (Versa/Fortinet) ITIL a plus Cradlepoint certifications (CBCP, CPCNA) highly preferred

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Are you eager to make a significant impact in the cybersecurity field? We are seeking a Technical Lead role to infuse our team with innovative ideas and daring solutions. In this position, you will play a crucial role in delivering how our organization ensures secure, appropriate, and timely access to enterprise resources, while also supporting the capabilities that help us achieve and sustain our Identity and Access Management strategy. What You'll Be Doing The SecOps Engineer- Identity Operations Tech Lead role of Identity and Access Management (IAM) is a technical leadership role responsible for the delivery and support for the company's 24/7 identity platforms and services. This role plays a critical part in ensuring the secure and efficient support of identity and access services within our organization. The responsibilities will encompass day-to-day operations, incident management, change management, and problem resolution related to IAM focusing on Authentication services. This role will also collaborate with cross-functional teams to maintain compliance, address risks, and enhance our IAM program. This includes working closely with the Operation Manager, the Service Leads and other Technical leads to ensure alignment of priorities, allocating resources effectively, and driving operational excellence. What You'll Bring: Team and Technical Leadership: Recruit, hire and develop a high-performing identity operation engineers. Provide coaching, career development, performance management and professional growth opportunities. Foster a culture focused on innovation, continuous learning, and operational discipline. Cultivate a diverse and inclusive team fostering different perspectives and backgrounds. Keep abreast of the latest developments in IAM technologies, security threats, and regulatory changes. Drive the adoption of innovative and creative solutions to address complex, global IAM problems. Serve as technical lead and an escalation point for team members. Operational Excellence: Provide technical leadership in the execution and processes for escalations, incident management, change management, problem resolution and continuous improvement that enable the support of 24/7 services. Continuously monitor IAM systems performance and health to ensure optimal operation. Perform regular maintenance tasks to prevent issues. Respond promptly to system alerts and incidents, troubleshoot issues, and implement solutions to restore services as quickly as possible. Manage and maintain all components of IAM systems. Ensure that all systems are up-to-date with the latest patches and security updates. Analyze system performance metrics and make recommendations for improvements. Implement changes to enhance system efficiency and reduce downtime. Maintain detailed documentation of system configurations, procedures, and incident reports. Provide regular status updates and reports to management. Work closely with other IT teams, developers, and stakeholders to ensure seamless operation of services. Communicate effectively to resolve issues and implement changes. Assess current system capacity and plan for future growth. Ensure that resources are allocated efficiently to meet demand. Provide technical support to users as it pertains to issues and requests on Identity services. Support response to audit and compliance requests pertaining to Identity services. Develop and implement solutions to resolve identified problems. Ensure that solutions are tested and validated before deployment. Perform detailed root cause analysis and document findings. Develop and implement corrective actions to prevent recurrence. Proactively identify opportunities for process improvements and implement best practices to enhance problem management processes. Your Basic Qualifications: Bachelor's degree in Computer Science, Engineering or related technical field. 5+ years of proven experience in supporting, delivering and securing Identity and Access Management services. 5+ years technical experience with Entra ID and/or Active Directory. 5+ years of experience with authentication and authorization technologies and federated identity standards and protocols (multifactor authentication, certificate-based authentication, LDAP Kerberos, OAuth, SAML, OpenID Connect). Additional Preferences: Experience in privileged access management including CyberArk. Experience with encryption, secrets management. internal certificate authority, public certificate provisioning, enabling certificate management, and/or digital signatures. Experience with Microsoft Identity Manager. Experience with IT service management (ITIL). Effective collaboration with other technical counterparts, Leaders and Stakeholders, to deliver and support IAM solutions. Ability to work with a distributed and virtual team. Critical thinking, analytical skills, and thought leadership. Excellent communication and presentation skills, and ability to adapt messaging for diverse audiences. An understanding of common services used in cloud-based architecture, with experience in AWS and/or Azure, and awareness of cloud platform security and controls. Relevant certifications such as CISSP, CISM, or similar. Additional Information: Remote or Hybrid Onsite if in Indianapolis, IN Expected Shift Hours: 9:00 am - 6:00 pm US Eastern Standard Time (EST) Participate in weekend on-call once per month Travel 10-15 % Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $63,750 - $198,000 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly

The Customer Success Manager is responsible for responsible for ensuring client success post-onboarding. This role involves managing and nurturing client relationships, ensuring contract profitability, client retention and driving increased wallet share. Tasks will involve a combination of pre-scheduled and ad hoc consulting in support of the client's business strategy. Success of this role is measured by managing to acceptable financial targets and customer satisfaction thresholds made part of key KPIs. ESSENTIAL FUNCTIONS: Develop and maintain business relationships with clients' key decision makers and act as a direct point of contact. Understand client's business strategy (including goals, objectives, and challenges) and proactively provide solutions and recommendations to drive their success. Conduct regular technical and operational meetings with clients to assess their satisfaction and identify areas of improvement. Assist clients with getting the most out of investing in Marco's services. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Participate in client technology steering meetings, acting as a trusted advisor providing guidance and insights on industry trends, best practices, and product enhancements. Internally knowledge share client strategies, initiatives, changes and assure documentation in internal tools is updated in a timely manner. Deliver Client Business Reviews to maintain a multi-year technology roadmap with a now, near, far execution strategy. Identify upsell and cross-sell opportunities to maximize client value and maximize revenue growth, including subscription and contract renewals. Participate in Marco project meetings regarding client projects in process. Assist in resolution of client issues and concerns in a timely and effective manner, escalating as necessary. Manage the required non-traditional work hours to meet job duties and responsibilities. Act in accordance with Marco policies and procedures as set forth in the employee handbook. Uphold Marco's business ethics by supporting Marco's vision, mission, and values. Exemplify the Gold Standard Experience through every interaction. Attend required company and departmental meetings. QUALIFICATIONS: Bachelor's degree; or equivalent combination of education and experience. Experience with service management concepts, systems testing, and evaluation methods (e.g. ITIL v4). REQUIRED SKILLS: Natural aptitude for outcome-based reasoning. Demonstrate excellent verbal and written communication skills with internal and external clients. Self-starter, ability to plan and implement sales strategy with limited supervision. Ability to thrive in a competitive, goal-driven environment. Excellent organizational skills with the ability to maintain accurate and detailed records of sales activity. Ability to prioritize responsibilities and to operate with changing priorities. Demonstrate ability to work effectively and professional with all types of people and situations. Demonstrates a strong attention to detail to ensure accuracy and quality. Strong desire to collaborate and help others achieve sales success, anticipate their needs and take initiative to ensure positive sales outcomes. Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $51,962 - $80,541 annually + quarterly incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Qualifications Master's degree in business, information systems, related discipline, or equivalent and extensive related project experience in health care is preferred. Overall, 12 or more years' relevant experience, a minimum of 8 years of experience in at least 5 IT solutions development disciplines, including technical or infrastructure architecture, network management, application development, middleware or database management Minimum of 2 to 3 years in cloud implementations focusing on data & enterprise analytics or AI/ML Exposure to multiple, diverse technologies, platforms, and processing environments Good understanding of strategic and emerging technology trends and the practical application of existing and emerging technologies to new and evolving business and operating models Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact, and risks, taking account of technical and architectural debt Experience working in a relevant industry is helpful but not required Experience developing architecture blueprints, strategies, and roadmaps Experience delivering presentations to senior-level executives and technical audiences Organizationally savvy, with the ability to navigate organizational politics Skilled at influencing, guiding, and facilitating decision-making with stakeholders and peers Ability to articulate new ideas and concepts to technical and non-technical audiences Ability to understand situations' long-term ( "big picture ") and short-term perspectives Ability to translate future-state business capabilities and requirements into solution architecture requirements Ability to propose and estimate the financial impact of solution architecture alternatives SKILLS Knowledge of various backend development languages like Java, ASP.Net, and Python Knowledge of various database technologies like MySQL, MongoDB, Microsoft, and Oracle Knowledge of various front-end web development languages like JavaScript, HTML, CSS, and web content sites. Knowledge of various aspects of technology architecture like cloud, integration, network, and security Knowledge of financial models and budgeting Understanding and knowledge of system development life cycle methodologies (such as waterfall, spiral, agile software development, rapid prototyping, incremental, synchronize and stabilize, and DevOps) Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL) Knowledge of different modeling languages (such as UML and ArchiMate) Understanding of IT standards and controls Excellent understanding of application development methodologies and infrastructure and network architecture Excellent analytical, planning, organizational, and technical skills

ATIA Holding is a group of two companies: ATIA Ltd and ATIA Consulting. Website: ****************** LinkedIn: ********************************************** ATIA Ltd Website: *********** ATIA Ltd is multinational company which has 2 main sectors: -First sector: ISO Standards - which includes: 1. ISO Implementation 2. ISO Consultation 3. ISO Certification -Second sector: Software Development 1.Developing applications for all technologies and platforms 2.Enterprise Resource Planning (ERP), 3.Customer Relationship Management System (CRM), 4.Learning Management System (LMS), 5.Document Management System (DMS), 6. Service Desk Plus (SDP), 7.Service Management Systems (SMS), 8.Business Continuity Management Systems (BCMS), 9.Information Security Management Systems (ISMS), ATIA Consulting Website: ************************** The areas of operation for ATIA Consulting company are: 1. Design and implementation of information systems which include Service Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems 2. Certification from the 'Best Management Practises' for IT Service Management frameworks which include: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security, including: ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001 4. Education from different frameworks and standards for the management of the organization, services and management systems: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV, ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001, CobiT, eTOM, TOGAF etc. Job Description We are looking for students who are willing to work as FB Administrators, with possibility to get full time position. Students will work from home, and they will be responsible for promoting and collecting likes for our Facebook page (facebook.com/usinside) and for our website (usa-inside.com). Students will be paid based on their results. Qualifications English Language Facebook Administration Social Networking Needs to be admin of at least one FB page Additional Information All your information will be kept confidential according to EEO guidelines. For more information, please visit our websites: ****************** ****************** ***********

Job Title: Senior Disaster Recovery Technical Analyst Duration: 01/27/2025 - 1/26/2026 (Contract to Hire) Rate: $50 - $58.50/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Service: The Senior Disaster Recovery Technical Analyst will be responsible for supporting and enhancing the disaster recovery (DR) program to ensure business continuity in the event of a disaster. The role includes planning, designing, implementing, and testing disaster recovery solutions to safeguard critical systems. The Analyst will assess the current infrastructure, recommend improvements, and manage testing exercises to ensure efficient recovery of IT systems. In addition, the role will involve providing expert guidance on disaster recovery methodologies, maintaining accurate documentation, and contributing to continuous improvement initiatives to strengthen DR processes and solutions. Role, Responsibilities & Deliverables: • Responsible for managing all activities related to disaster recovery program, to ensure that Client is able to recover their systems in the event of a disaster and perform DR testing exercises both on-premises and CoLo facilities • Planning, design, documentation and testing of disaster recovery solutions to meet business or technology requirements. • Evaluation of existing technology solutions to determine fit for purpose for the new business or technology requirements. Recommendation of technology alternatives. • Provide technical guidance and expertise in disaster recovery methodologies, including backup and recovery solutions, data replication, failover/failback procedures, and recovery testing. • Lead the planning, execution, and delivery of IT disaster recovery projects, including risk assessments, impact analyses, and recovery plan development. • Maintain accurate documentation of disaster recovery plans, procedures, and test results. Prepare and present reports to senior management and stakeholders on the status of disaster recovery initiatives. • Drive continuous improvement initiatives to enhance the effectiveness and efficiency of IT disaster recovery processes and technologies. Required Qualifications: • 5-7 years' experience in infrastructure services or infrastructure analysis, deployment and support • Thorough understanding of disaster recovery methodologies, including backup and recovery solutions, data replication, failover/failback procedures, and recovery testing. • Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager • Expert-level knowledge of IT infrastructure components, trends and best practices • Knowledge of ITIL processes and metrics

The Support Engineer plays a critical role in delivering Tier two and three level support and mentoring junior staff within a nationally distributed financial services organization. This role serves as the escalation point for complex technical issues and contributes to strategic initiatives that improve support operations, user experience, and technology adoption. The ideal candidate is a seasoned IT professional with strong technical acumen, leadership capabilities, and a passion for service excellence. Responsibilities: Resolve escalated hardware, software, and network issues with precision and speed. Perform root cause analysis and implement long-term solutions. Guide IT Support Specialists through complex troubleshooting, share best practices, and lead cross-training initiatives across platforms like Salesforce, Workday, and Microsoft 365. Analyze support ticket trends and recommend improvements to reduce volume and enhance resolution times. Implement automation and AI-assisted workflows where applicable. Lead projects to improve device provisioning, support processes, and end-user experience, with focus on automation and self-service enablement. Maintain and optimize asset tracking, license management, and endpoint lifecycle systems with automated reporting. Collaborate with Systems Engineering and other IT teams to resolve advanced issues and strengthen infrastructure reliability. Lead or support technology rollouts, including new applications, endpoint imaging, and security enhancements. Ensure onboarding processes are efficient and consistent, overseeing IT provisioning for new employees. Refresh and expand the internal knowledge base, incorporating AI-powered search and self-service capabilities. Provide clear documentation, training resources, and quick-start guides for citizen developer and automation scenarios. Establish baseline support metrics (ticket volume, resolution time, satisfaction) and deliver weekly reporting on team performance. Maintain and refresh internal knowledge base articles, troubleshooting guides, and citizen developer quick-start documentation. Key Deliverables: Implement and measure impact of one AI-powered enhancement (such as automated ticket triage or AI-assisted troubleshooting workflows) to improve response speed or user satisfaction, with documented success metrics and team training plan. Design and deliver cross-training schedule for IT Support specialists in Salesforce, Workday, and Microsoft 365, including competency assessments and certification pathways. Lead comprehensive refresh of BWE's internal knowledge base, ensuring it reflects current systems and processes while incorporating AI-powered search and self-service capabilities. Create citizen developer support documentation and quick-start guides for common IT automation scenarios, with clear governance boundaries. Analyze support ticket patterns over 90 days and provide formal recommendations for reducing volume or improving resolution times, including specific process improvements. Establish baseline support metrics (ticket volume, resolution times, user satisfaction) and implement weekly reporting to track team performance and identify automation opportunities. Minimum Qualifications: 3+ years of IT support experience with demonstrated success resolving complex technical issues. Strong proficiency with mac OS, Windows, and mobile device environments. Experience in financial services or other regulated industries preferred. ITIL Foundations Certification (preferred at hire, required within 6 months). Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proficiency in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools. Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities. Familiarity with network protocols, endpoint security, and remote support tools. Excellent communication and documentation skills for non-technical audiences. Preferred Qualifications: Experience implementing AI-powered support tools and automation strategies. Familiarity with Salesforce, Workday, SharePoint, and other enterprise platforms. Ability to lead small technical projects and mentor junior staff. Exposure to project management and cross-functional IT initiatives.

RYZ Labs is hiring for a Data Center Manager to oversee day-to-day operations, ensuring high availability and consistent performance. Experience with power, cooling (HVAC), and physical security preferred. Day/night shifts and on-call available! Responsibilities:Lead daily data center operations to meet uptime, capacity, and SLA targets.Manage staff schedules, training, performance; coordinate vendors/contractors.Own site budget, purchasing, and cost controls.Plan capacity and execute efficiency and reliability improvements.Monitor facility health and KPIs (DCIM/BMS); report and act on trends.Ensure safety, security, and regulatory compliance; manage audits and SOPs.Drive incident/change management and root-cause remediation.Oversee preventive/corrective maintenance and installation activities. Qualifications:Bachelor's in Engineering/IT or equivalent experience.5+ years in critical facilities or data center operations.Strong knowledge of UPS, generators, power distribution, CRAC/CRAH, and cabling.Experience with DCIM/BMS and ITSM/ticketing; ITIL a plus.Proven leadership, vendor and budget management; willing to work shifts/on-call.Certifications a plus: CDCP/CDCS, ITIL Foundation. If you are interested in this opportunity, please take the following short initial interview to start our process: About RYZ Labs:RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world. Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge technologies in cloud computing to create applications that are scalable and resilient. We aim to provide diverse product solutions for different industries, planning to build a large number of startups in the upcoming years. At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion, and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists. Our values and what to expect:- Customer First Mentality - every decision we make should be made through the lens of the customer.- Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated.- Ownership - step up if you see an opportunity to help, even if not your core responsibility. Humility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect.- Frugality - being frugal and cost-conscious helps us do more with less.- Deliver Impact - get things done in the most efficient way. - Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.