Jobs that use itil the most include senior infrastructure analyst, information technology asset manager, and service desk supervisor.
| Rank | Job title | Salary | % of all skills | Job openings |
|---|---|---|---|---|
| 1 | Senior Infrastructure Analyst | $104,706 | 14% | 55,880 |
| 2 | Information Technology Asset Manager | $84,147 | 9% | 96,219 |
| 3 | Service Desk Supervisor | $60,516 | 9% | 45,802 |
| 4 | Program Management Office Director | $135,536 | 8% | 171,019 |
| 5 | Service Desk Manager | $101,229 | 8% | 69,990 |
| 6 | Service Desk Team Lead | $50,627 | 8% | 74,305 |
| 7 | Managing Owner | $111,101 | 8% | 57,461 |
| 8 | Asset Management Specialist | $75,109 | 8% | 113,205 |
| 9 | Incident Manager | $87,053 | 7% | 22,181 |
| 10 | Information Technology Technical Services Manager | $114,021 | 7% | 209,334 |
What jobs use ITIL the most?
1. Senior Infrastructure Analyst
How senior infrastructure analyst uses ITIL:
- Install, configure and manage various flavors of Linux.
- Implement and manage SAN at numerous HNA factories to support VMware infrastructure.
- Manage Citrix for Philadelphia regional team.
Most common skills for senior infrastructure analyst:
- ITIL
- RCA
- Switches
- Network Infrastructure
- VDI
- SCCM
2. Information Technology Asset Manager
How information technology asset manager uses ITIL:
- Manage operational and escalation/incidents of core services including connectivity, applications and services host in both cloud and legacy bare-metal environments.
- Develop and publish policies and procedures in accordance with ITIL and SDLC principals.
- Work closely with all groups within DoITT to ensure compliance with ITIL procedures.
Most common skills for information technology asset manager:
- ITIL
- ITAM
- CMDB
- Software Asset
- Lifecycle Management
- Cycle Management
3. Service Desk Supervisor
How service desk supervisor uses ITIL:
- Manage the support and integration of SharePoint site with other technologies.
- Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
- Used SCCM to push updates and software as needed.
Most common skills for service desk supervisor:
- ITIL
- Operational Procedures
- Technical Support
- Level Agreements
- Front End
- SLA
4. Program Management Office Director
How program management office director uses ITIL:
- Identify and manage departmental goals and performance metrics (KPIs . )
- Handle intake process, obtain insurance authorizations, supervise utilization and management of Medicaid behavioral health manage care services.
- Provide oversight for all projects relate to overall program, which includes multiple business strategy and technology initiatives.
Most common skills for program management office director:
- Customer Satisfaction
- Cloud
- ITIL
- Oversight
- Continuous Improvement
- Risk Management
5. Service Desk Manager
How service desk manager uses ITIL:
- Manage key financial relationships, working with VIP reps in various institutions.
- Ensure efficient allocation of resources and skills to achieve contractual KPIs within financial constraints.
- Deploy and manage environmental controls, backup strategies, ITSM software, and monitoring systems.
Most common skills for service desk manager:
- Customer Service
- ITIL
- ITSM
- Infrastructure
- Technical Support
- Service Delivery
6. Service Desk Team Lead
How service desk team lead uses ITIL:
- Best-Inform administrator managing application from UNIX server.
- Create base OS images for all new hardware.
- Provide support for VPN connection issues and remote access.
Most common skills for service desk team lead:
- Technical Support
- ITIL
- Infrastructure
- Level Agreements
- ITSM
- Incident Management
7. Managing Owner
How managing owner uses ITIL:
- Develop, implement and manage content marketing, SEO and social strategies.
- Create quarterly operations budgets, manage company finances and payroll.
- Manage end to end business operations including hiring, scheduling visits, conducting customer consultations and performing pet visits.
Most common skills for managing owner:
- Lifecycle Management
- Customer Service
- Management Process
- ITIL
- Payroll
- Financial Statements
8. Asset Management Specialist
How asset management specialist uses ITIL:
- Manage assets information through the remedy database.
- Conduct daily safety audits and MSDS training to comply with OSHA.
- Monitored/tracked assets in the AHB CMDB from inception to the end of lifecycle.
Most common skills for asset management specialist:
- Asset Management
- SharePoint
- ITIL
- Data Integrity
- Portfolio
- Management System
9. Incident Manager
How incident manager uses ITIL:
- Open, manage, rout and close remedy tickets.
- Manage entire B2B production portfolio, without any issues.
- Manage UAT testing which are comprised of thirty plus team members.
Most common skills for incident manager:
- Incident Response
- Infrastructure
- ITIL
- Metrics
- Problem Management
- Service Management
10. Information Technology Technical Services Manager
How information technology technical services manager uses ITIL:
- Lead SCCM client rollout to all servers.
- Lead the redesign of systems to meet PCI and encryption compliance goals.
- Manage the implementation of a global Unix environment in support of product development.
Most common skills for information technology technical services manager:
- Project Management
- ITIL
- Service Management
- Customer Service
- ITSM
- Process Improvement
11. Desktop Support Manager
How desktop support manager uses ITIL:
- Manage all the static internal/external IP addresses in the network.
- Manage the roll-out of software updates and OS patches via SCCM.
- Perform notifications and status of all incidents to high level internal leadership and client while managing SLA's.
Most common skills for desktop support manager:
- PC
- ITIL
- OS
- Mac
- Level Agreements
- SLA
12. Network Operations Center Manager
How network operations center manager uses ITIL:
- Racked new server / SAN hardware including stacking, wiring, managing cables and labeling devices.
- Implement storage management practice - this lead to proactive analysis of mainframe and mid range storage systems.
- Manage Unix system administrator team responsible for NOCC alarm applications and infrastructure.
Most common skills for network operations center manager:
- Windows
- ITIL
- Incident Management
- Switches
- Network Infrastructure
- Linux
13. Technical Infrastructure Manager
How technical infrastructure manager uses ITIL:
- Manage upgrades of ERP, VoIP, and storage systems.
- Manage vendor relationships to include outsource contracted services, contractors and maintain established SLA's.
- Manage multiple vendor relationships, including contract negotiations, finance oversight, technology and operation requirements and ongoing service level agreements.
Most common skills for technical infrastructure manager:
- Cloud
- Disaster Recovery
- ITIL
- Infrastructure Management
- VMware
- Technical Infrastructure
14. Information Technology Operations Manager
How information technology operations manager uses ITIL:
- Lead all technology upgrades and infrastructure improvements while managing desktop and SharePoint support staff.
- Negotiate contracts, and manage external service providers such as, CDN, hosting, telecom, and SAAS.
- Manage staff within assign area, desktop, server, database, network, VoIP, file transfer and implementation.
Most common skills for information technology operations manager:
- Customer Service
- Project Management
- ITIL
- Cloud
- Network Infrastructure
- Azure
15. Director Of Service And Operations
How director of service and operations uses ITIL:
- Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
- Head management responsible for building all distribution and logistics for NantHealth develop and distribute products.
- Collaborate with non-profit organizations across the country, consulting on logistics and feasibility of incorporating PHS business model.
Most common skills for director of service and operations:
- Continuous Improvement
- Oversight
- ITIL
- Customer Support
- Executive Management
- Regulatory Compliance
16. Information Technology Operations Leader
How information technology operations leader uses ITIL:
- Direct database development team and manage SQL servers.
- Manage CIO infrastructure engagements wing-to-wing from design to delivery.
- Perform desktop PC hardware troubleshooting and warranty repair as well as network printers.
Most common skills for information technology operations leader:
- Project Management
- Windows
- Cloud
- ITIL
- Lifecycle Management
- Governance
17. Information Services Vice President
How information services vice president uses ITIL:
- Promote efficient, cost effective uses of advance cloud base storage technologies and manage migration to next-generation smart technologies.
- Institute policies and procedures require to become HIPAA compliant.
- Migrate all new corporate acquisitions onto the new ERP system.
Most common skills for information services vice president:
- Strategic Plan
- Business Intelligence
- Project Management
- ITIL
- Management System
- Application Support
18. Information Management Senior Specialist
How information management senior specialist uses ITIL:
- Lead in-house and consultant team in large-scale Linux server upgrade for multinational consulting firm, which significantly enhance system performance.
- Provide SharePoint and GBS on-site training to field office staff.
- Maintain system standards; loads and initializes PC software (operating system, networking software, applications software, etc . )
Most common skills for information management senior specialist:
- SR
- Customer Service
- SharePoint
- Business Processes
- ITIL
- Transcription
19. Technical Services Coordinator
How technical services coordinator uses ITIL:
- Design and manage studies for alternative API qualification for commercial products.
- Maintain and improve project portfolio on SharePoint.
- Repair and maintain HVAC units and refrigeration systems.
Most common skills for technical services coordinator:
- Customer Service
- Technical Support
- Customer Satisfaction
- Windows
- ITIL
- Desktop
20. Senior Application Support Analyst
How senior application support analyst uses ITIL:
- Contribute to the engineering efforts to automate processes, monitor systems and improve software management on both Microsoft and Unix platforms.
- Manage SharePoint site implementation and migration activities.
- Manage daily schedule and expedite changes to mainframe production system, supporting several systems and development clients.
Most common skills for senior application support analyst:
- Application Support
- Java
- ITIL
- Application Development
- Linux
- SLA
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Updated December 28, 2023