AirBNB Customer Service Representatives-Work from Home
Arsenault
Remote job
As a Customer Service Representative, youll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. This is the job for you if: You excel at handling customer inquiries of varying types You are an active listener and can leverage probing question skills You have a proven track record for hitting sales targets You can manage and overcome objections for subscribers cancellation and suspend requests to assist in reducing churn You bring an enthusiastic personality What we offer: Competitive pay rate: $15.00 - $20.00/hr An 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST) All technical equipment needed to be successful to work remotely Medical, dental and vision benefits Paid training & PTO Advancement opportunities 80% of our frontline leaders have been promoted from within Additional pay incentives as well as monthly rewards & recognition programs Employee Discounts EAP & Health and Wellness programs including a personal trainer dedicated to Arsenault Qualifications Qualified applicants will posses: Excellent verbal and written communication skills, strong multitasking abilities Driven by solving problems and meeting goals Familiarity with Microsoft Office tools Experience in customer service and sales High school diploma or equivalent Requirements to work from home: A quiet and distraction-free, secure place to work. Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better! In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. Wireless and/or satellite Internet Service Providers are not compatible with our systems. A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications. Additional Information About us: As a digital transformation company, Arsenault rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.$15-20 hourly 60d+ agoAssociate Customer Success Manager
Factor Systems, Inc.
Remote job
The Associate Customer Success Manager's primary responsibility is to engage with customers and build the relationship into a mutually beneficial and profitable partnership, with a focus on driving customer satisfaction. The Associate CSM will work with customers and internal stakeholders making sure that customer inquiries and needs are addressed in a timely and satisfactory manner. What You'll Do: Work directly with a portfolio of customers to define success and drive adoption and value Help our customers identify, frame and realize value out of using Billtrust Develop a deep understanding of customer needs, use cases, and objectives to ensure that the Billtrust platform is properly leveraged to achieve them Assist customers in driving user adoption and change management within their organization Build and maintain strong relationships with all key customer stakeholders Monitor and report on the overall well-being of customers, tracking key health and usage indicators Serve as a point of escalation for key customer issues and ensure swift resolution Drive customer advocacy through case studies and references Ensure high customer satisfaction and retention Evangelize the capabilities of the Billtrust platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells Work with the services teams to facilitate the onboarding of new customers What You'll Bring: 0-1+ years experience in management consulting and/or value selling (could have been working in internal strategy/consulting departments) Experience working with C-Level executives in supporting and providing them advice and presenting analysis to sustain your advice Understanding of key Financial Services and technology trends Understanding and hands on experience working in large/complex opportunities or working at/with large and complex companies (where it was required to manage multiple agendas and stakeholders) Ability to understand complex scenarios and business operations using limited information and able to extrapolate recommendations on path forward and key set of initiatives for executives to consider Preferably experience working in roles that had a strong technology component (that at least required an understanding of the impact technology can have) Ability to show value to our customers by presenting periodic business reviews. It is critical to be proactive and have a collaborative attitude We work in a fast pace and dynamic environment, so you need to make things happen Able to influence and drive others when working in a virtual team environment The expected base salary range for this position is $70,000- $80,000 annually. Compensation may vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for! What You'll Get: Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide! A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day. Flexible Working Hours: We support your lifestyle- the results are what count. Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge. Sabbatical: A paid leave to reward longevity and commitment to Billtrust. Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace. Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow. Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved. Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done. Who We Are: Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote$70k-80k yearly Auto-Apply 9d agoSales Development Representative 2 - Columbus, OH
Teksystems
Dublin, OH
and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. Benefits of Joining Our Team: * Growth potential within the organization including a defined career path for sales professionals * Thorough sales training within the IT Talent Solutions and Services industry that includes working closely with an assigned Account Manager Lead as a Mentor * Dynamic and diverse culture within a strong team environment * Opportunities for continued education and education assistance * Unlimited earning potential, including a competitive base salary and uncapped commission structure Responsibilities Essential Functions: The Sales Development Rep-2 (SDR-2) is responsible for executing on initial steps associated with the sales process. After successful completion of an extensive 10- week hands on training that includes online learning, business role plays and real time sales scenarios, the SDR will: * Research and build call sheets of targeted customers in the market by leveraging tools like Linked In and resources including Candidates and current Consultants• Document, track and research all leads coming in from Recruiter Lead Program• Build overall customer profiles based on information learned and talk tracks for each customer by using tools like Seismic and Gong • Perform outreach to targeted customer list and document weekly activity• Partner with Director of Business Operations on using the Inward Lens tool to identify lost customers in order to build call sheets to generate new meetings. Success in the SDR-2 Role will lead to promotion to Account Manager where additional responsibilities will include: • Develop and manage new and existing customer relationships by leveraging resources including but not limited to Salesforce and Hoovers• Increase sales and market share through assigned and newly generated accounts• Contact and meet with prospective customers to establish customer needs, hiring cycles, and build a customer intimate relationship• Prepare and present sales information and effective proposals for customers• Partner with Delivery team in identifying top IT Talent to fulfill client needs Qualifications Educational & Experience Requirements: * Bachelor's Degree OR Military experience OR Associates Degree with 3 years of professional experience OR 4 years of professional experience * Minimum of 1 year of Sales Experience OR Degree in Sales OR Sales Internship Experience OR Active membership in a Collegiate Sales Club/ Organization * A strong desire for a career in B2B Sales * Excellent written and oral communication skills which can be leveraged in areas of negotiations * A sense of urgency, excellent presentation skills and a high standard of professionalism and character are musts * The ability to overcome obstacles without becoming discouraged and readily collaborate with others to accomplish goals * A strong propensity to learn is necessary Salary: $60,000 + weekly commission + performance-based bonuses (quarterly and annually). Once promoted to an Account Manager, you will be eligible for monthly car and cell phone allowance. 10-week training compensation: $21 per hour and eligible for overtime Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below ********************************************** We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.$60k yearly Auto-Apply 23d agoProduct Documentation Specialist
Billingplatform
Remote job
Job DescriptionSalary: Product Documentation Specialist BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers. Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloittes Technology Fast 500 list of fastest-growing technology companies and ranked on the Inc 5000 list for six years running. Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner Magic Quadrant for Recurring Billing Applications, and being recognized as the Leader in Forrester Researchs The Forrester Wave: SaaS Recurring Billing Solutions. To learn more about us, visit billingplatform.com. Description Technical writers plan, create, and maintain educational content as an important part of our B2B SaaS/PaaS product. The content is typically in the form of documentation made available through our knowledge base and online product docs, but may also take the form of UI text, illustrations, sample product configurations, videos, or other educational material. Regardless of the medium, technical writers are expected to explain complex topics in a way that helps users to understand the product and, most importantly, helps them to achieve their business goals and tasks with the product. We are looking for someone with strong domain knowledge in billing, A/R management, or technical accounting. Responsibilities Design, write, and maintain product documentation related to the BillingPlatform SaaS application for customers and internal stakeholders Produce, edit, and curate instructive (how-to) content that will help customers to better understand the platform and to accomplish complex tasks with it Proofread documents written by others Validate your documentation by using it to achieve tasks in the software Collaborate with fellow technical writers, product managers, engineers, designers, implementation engineers, customer success staff, and other internal stakeholders in order to learn product functionality and ensure that documentation accurately and completely communicates to our customers how and why to use the product. Audit existing docs for accuracy vs. actual product functionality and make updates as necessary Qualifications Degree or professional certification in accounting, finance, or a related field Must have 2-5 years of experience in billing, A/R management, or technical accounting Fluent English speaker, reading, and writing. Strong writing and organizational skills, and the ability to clearly communicate complex technical information to readers in a helpful and informative manner Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams in a software company Self-motivated problem solver capable of working independently to complete tasks on schedule, reaching out for help when necessary Knowledge of agile development methodologies and experience working with engineering teams to deliver software documentation on time within that process is a plus, as is experience with common tool sets related to technical writing. Benefits Be part of one of the fastest-growing companies in the United States Receive competitive compensation that includes a robust benefits packagemedical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers Medical insurance coverage is effective on the first day of employment 401(k) match that is 100% immediately vested Discretionary and charitable time off program Home office setup allowance, if fully remote The base salary range for this position is $75,000 - $85,000 plus bonus per year, depending on job-related knowledge, skills, experience, and market location. Salary information is provided in accordance with U.S. pay transparency laws. BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.$75k-85k yearly 25d agoGTM Strategy & Operations Manager - Analytics & Intelligence
Zenleads
Remote job
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. About the Role Apollo is seeking a GTM Strategy & Operations Manager to join our Revenue Operations Strategy & Operations team. This role sits at the center of our Go-To-Market organization and is responsible for ensuring our data, forecasting, and GTM performance metrics are accurate, trusted, and accessible across the business. You will work closely with BI/Analytics, Sales Ops, CS Ops, Finance, and GTM leadership to build a reliable source of truth across our ARR waterfall, define core revenue and customer metrics, and deliver insights that inform GTM strategy and execution. This is a highly cross-functional, high-impact role for someone who enjoys combining deep analytics with operational problem solving. What You'll Do Build and maintain source-of-truth reporting across the ARR waterfall, including key dimensionality, and GTM Scorecard metrics. Partner with BI/Analytics to develop scalable data models and dashboards that ensure data confidence and consistency for GTM stakeholders and analytics communities. Define, document, and operationalize core GTM metrics, including logo definitions, ARR growth and accounting logic, funnel metrics, retention, and expansion. Develop and maintain advanced SQL-based analyses to support forecasting, pipeline health, performance tracking, and strategic decision-making. Deliver clear, actionable insights to GTM and RevOps leadership to support planning, prioritization, and execution. Support operational analytics initiatives such as source attribution, channel and partner performance, and funnel optimization across Sales and Customer Success. Ensure Salesforce data is well understood, modeled correctly, and effectively leveraged in reporting and analysis. Qualifications and Experience Expert-level SQL skills, with the ability to build complex, performant queries and data models. Strong experience working with Salesforce data and architecture. Advanced proficiency in data visualization and storytelling using tools such as Tableau, Looker, or similar. Experience in Revenue Operations, GTM analytics, or Strategy & Operations, preferably across Sales and Customer Success. Strong understanding of B2B SaaS GTM motions, including acquisition funnels, retention, and expansion. Ability to translate ambiguous business questions into structured analyses and insights. Excellent communication skills and comfort working cross-functionally with technical and non-technical stakeholders. 5+ years of experience in Sales Operations, Revenue Operations, or a related role. Experience working in fast-paced, product-led, high-growth SaaS companies. Exceptional skills in cross-functional collaboration, data analysis, and operational problem solving. The listed Pay Range reflects base salary range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Annual Pay Range$155,000-$185,000 USDWe are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You'll Love Working at Apollo At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core-we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you. Learn more here!$54k-97k yearly est. Auto-Apply 18d agoAdministrative Assistant (Level III)
Collabera
Westerville, OH
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description: Monday to Friday; 8:30am - 5:30pm • Responsible for post-close analysis of regulatory flood insurance requirements, setup of insurance ticklers based on requirements, timely processing/resolution of insurance ticklers, and monitoring system of record for upcoming expirations of insurance policies, acting to obtain renewals of the items prior to their expiration. • Maintains ticklers on systems of record for these items. • Acts to resolve exceptions related to regulatory flood insurance requirements. • Receive/Review incoming insurance policies for compliance with bank and federal guidelines • Contact client/agent/broker to resolve items out of compliance • Serves as a subject matter expert to internal and external teams of Wholesale Credit Operations. • Maintain systems of record for continued monitoring of insurance • Upload insurance documentation to repository • Process insurance verification received by mail • Calculate/determine/pay cost of force placement coverage for items that have expired or lapsed. Job Requirements: • Good technical aptitude (desktop and mainframe applications) and experience with Microsoft Office Products (Excel, Word). • Efficient organizational, writing and client/customer communications skills • Strong analytical and problem solving skills • Effective prioritization of multiple tasks, balancing quality and productivity • Effective time management • Detail orientated and be able to work independently as well as in a team environment • Ability to identify issues and potential solutions/alternatives given existing policies and procedures, including the need to escalate Desired Skills: • Experience with Insurance policies, forms and guidelines • Knowledge of systems of record. (AFS, GPA, Virtual Vault, ACBS, CTS, ECF, CREB EF, ECRIS) • Experience with FEMA rules and regulations • Minimum 2 years commercial insurance processing • Experience reviewing/processing collateral documents • Insurance License Qualifications Minimum 2 years commercial insurance processing Knowledge of systems of record. (AFS, GPA, Virtual Vault, ACBS, CTS, ECF, CREB EF, ECRIS) Experience with FEMA rules and regulations Additional Information To know more on this position or to schedule an interview please contact: Marjoram Claricia **************$44k-64k yearly est. 1d agoSenior Project Manager
E2 Optics
Columbus, OH
Why E2 Optics? 🚀 Join Our Team and Shape the Future of Connectivity! We're Hiring: Senior Project Manager at E2 Optics 🚀 Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry-powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow. At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA-we believe in lifting each other up, mentoring with purpose, and celebrating every win. If you're looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America's largest and fastest-growing tech integrators and help us shape what's next. What You'll Do The role of the Senior Project Manager is to serve as an ambassador for E2 Optics and is responsible for overseeing all aspects of assigned projects from initiation to closing. The Senior Project Manager supervises and directs project resources to deliver value effectively and consistently to the customer. Responsible and accountable for strategic alignment and the execution of corporate operational processes to drive the timely delivery of safely completed project work that exceeds quality expectations and is compliant with contract documents, schedule, and budget. Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures Promote company Core Values to foster and safeguard family-centric culture. Align business objectives, strategically plan, and proactively allocate appropriate resources to partner with and support the customer within a holistic risk and safety management program. Promote and foster a culture of employee empowerment to proactively prevent hazards in the workplace and enable coworkers to perform their duties in a safe and efficient manner. Manage assigned projects in accordance with schedule that supports favorable performance indexing that meets or exceeds the expectations of the project plan. Effectively manage subcontractor / vendor performance to ensure compliant project delivery. Manage installation strategies to ensure the most effective industry best practices and means and methods are leveraged to complete the project on schedule and within budget. Travel: This position is generally expected to require overnight travel. The individual in this role should be able and willing to travel as required by E2. What We Are Looking For BS in Project Management or Construction Management. Relevant experience may be considered in lieu of degree Minimum 7-10 years' experience managing structured cabling and integrated systems projects Experienced in the management of multiple contractual types and vehicles-lump sum, cost plus / GMP, unit price, design-build / design-assist, time, and material BICSI RCDD, BICSI RTPM, or PMP preferred. Other BICSI Certifications are a plus(Installer, Technician, etc.) Ability to identify change events and implement change management best practices. Knowledge of various construction technology platforms, quality, and safety standards What We Offer Competitive pay Opportunities for professional development and career growth BICSI-certified training facilities A supportive and inclusive work environment Health, dental, and vision insurance Paid time off and holidays Work Environment and Physical Demands The standard work environment for this position is an indoors business office and construction environment. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit, talk or hear, use hands, stoop, kneel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 25 pounds. The employee must regularly carry and climb ladders to 20 feet. Must be able to operate equipment such as scissor lifts, telehandlers, boom lifts, and UTVs (buggies) if required to do so. The employee may also be required to work in tight, confined spaces. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.$88k-122k yearly est. Auto-Apply 7d agoSoftware Engineer, Observability
Airtable
Remote job
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Observability team at Airtable ensures that our engineers have the tools they need to measure performance, monitor reliability, and debug issues in real time. Our mission is to provide actionable insights into errors and crashes, fueling a better and more reliable experience for millions of users. We build logging, metrics, and tracing systems that are leveraged by nearly every engineering team at Airtable. We also work on LLM observability for AI-powered features. We provide visibility into prompts, model calls, and RAG components, with a focus on latency, reliability, cost, safety signals, and evaluation quality. If you're excited about building resilient systems at scale, empowering engineers with best-in-class observability, and shaping the future of Airtable's infrastructure, we'd love to hear from you. What You'll Do: Architect and scale core observability Lead the design and evolution of logging, metrics, and tracing pipelines to handle massive data volumes Evaluate and integrate new technologies (e.g., OpenTelemetry, ClickHouse, ELK stack) that enhance Airtable's observability posture Guide and mentor a growing team of infrastructure engineers; share best practices in distributed tracing, monitoring, and logging Define and uphold coding standards and operational excellence across the org Partner with Deploy Infrastructure, Service Orchestration, and Product teams to embed observability throughout the development lifecycle Align infrastructure decisions with business goals to detect issues before they impact customers Own end-to-end reliability for observability tools and establish SLAs, SLOs, and error budgets Optimize performance and cost of large-scale data pipelines and storage Shape the observability roadmap, prioritizing initiatives like improved tracing coverage, advanced monitoring dashboards, and next-gen logging pipelines Continuously explore emerging trends to keep Airtable's monitoring capabilities at the cutting edge Extend observability to LLM and AI features Instrument prompts, model calls, and RAG pipelines to capture latency, reliability, cost, and safety signals Design online and offline evaluation loops for LLM quality, including canary analysis and drift detection Build dashboards and alerts for token usage, error rates, guardrail triggers, and model performance; connect these signals to tracing for prompt lineage Partner with AI and Product teams to define SLOs for AI features and close the feedback loop from incidents to model and prompt improvements Who You Are: 6+ years of software engineering experience, with 3+ years focused on observability, or infrastructure at scale. Demonstrated success implementing and running production-grade logging, metrics, or tracing systems. Proficiency in distributed systems concepts, data streaming pipelines, and container orchestration (Kubernetes). Deep hands-on knowledge of tools such as Prometheus, Grafana, Datadog, OpenTelemetry, ELK Stack, Loki, or ClickHouse. Comfort with at least one programming language (e.g., Go, Python, Java) to build and maintain observability tooling. Experience mentoring engineers and collaborating across multiple teams. Strong communication skills to effectively present technical trade-offs and architectural plans. Eagerness to own high-impact initiatives from design through production and maintenance. Proven ability to balance short-term fixes with long-term strategic vision. A passion for enabling all of Airtable's engineering organization through reliable, intuitive observability tools. Commitment to measuring success by the velocity and confidence with which product teams can ship. Why Join Us? High Impact Lead the modernization of Airtable's observability stack, influencing how every engineer monitors and debugs mission-critical systems. Room to Innovate Define and execute on a multi-year roadmap, introducing advanced logging, tracing, and metrics solutions that shape the entire developer experience. Career Growth As a Sr Software engineer, you'll drive major projects across engineering organization to build platform and services for solving observability problems Collaborative Culture Work alongside talented platform engineers, product teams, and leadership to make data-driven decisions and ensure platform reliability. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$196,000-$270,000 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.$196k-270k yearly Auto-Apply 7d agoAssociate - Mindshare
Intermountain Health
Remote job
This position is part of the Mindshare Institute ("MSI"), which was created by Intermountain Health to sustainably benefit patients and society by boldly endeavoring to solve some of healthcare's biggest problems. Mindshare is comprised of a team of innovators, academics, entrepreneurs, as well as healthcare and investing professionals who leverage the principles of collaborative disruption and innovation to tackle large market failures through the use of novel business structures. Mindshare's investment process is anchored in our core principles: mission-driven impact, a long-term perspective, teamwork, and collaborative disruption. These principles drive how we conduct our research, convene like-minded organizations, launch and support the development of new businesses, and ultimately, benefit the patients whose lives we aim to improve. _Preferred candidates will be located in, or willing to relocate, to Utah. May consider other locations._ **Role Overview** We are seeking a highly analytical and mission-oriented Associate to join our team. The ideal candidate will have a unique combination of financial, operating, and healthcare industry experience and skills to be leveraged across the team's various needs. This role requires the ability to develop sophisticated financial models, communicate complex investment theses, produce thoughtful and thorough investment memoranda, assist in the development or multi-organizational development syndicates, support the convening of multiple partner organizations, and produce other reports for key stakeholders throughout the entire opportunity development cycle. The ideal candidate thrives in a fast-paced entrepreneurial environment and consistently produces high-quality work within tight timeframes. They possess deep intellectual curiosity, strong executive communication skills, and a commitment to achieving success through personal excellence. **Responsibilities** + Project Analysis & Underwriting: Efficiently analyze business opportunities. Build and operate detailed pro Formas in Excel, incorporating various market, company, demographic, supply and demand, risks and mitigants, and sensitivity analysis. + Market Research: Utilize multiple information sources to collect and analyze data relevant to business opportunity development, including market trends, economic indicators, and sector-specific data. + Investment & Financing Memos: Develop and create comprehensive investment memos, financing memos, and external debt fundraising materials, ensuring that all information is accurate and effectively communicates the investment thesis to stakeholders. + Asset Management: Work with MSI's vertically integrated team to ensure efficient business creation and perform analysis and make recommendations when changes are required. + Executive Communication: Consistently demonstrate the ability to communicate succinctly and effectively with executive-level audiences. Prepare and present reports, memos, research findings, and analyses to senior management, stakeholders, and investors, ensuring clarity and precision in all types of communication. + Team Collaboration & Mentorship: Work collaboratively within a team-oriented environment. + The Mindshare Institute Associate will contribute to Intermountain Health's mission and vision by supporting the overall investment sourcing, incubation, and launch of novel businesses. + This position will report to the Managing Partner and Director of the Mindshare Institute and have indirect reporting to the VP of Convening & Development. **Minimum Requirements** + 3+ years' experience in healthcare management consulting, investing, strategy, or similar + Reliability, and the ability to balance multiple projects and priorities + Demonstrated ability to move quickly in a fast-paced environment + Demonstrated decision-making ability and business judgment + Demonstrated technical and analytical skills + Demonstrated communication skills **Preferred Qualifications** The Mindshare Institute aims to establish a team with diverse expertise. The Associate is a crucial part of MSI and working closely with the leadership team and others across the health system ecosystem. The Associate is involved in all phases of sourcing, incubation, transaction execution, and HCU investment management. + Technical Skills: 1) Advanced proficiency in Excel for financial modeling, 2) Proficiency in PowerPoint for creating high-quality investment materials, 3) Familiarity with data sources and tools for market research and analysis. + Analytical Abilities: Strong analytical skills with the ability to interpret complex data and translate it into actionable insights. Experience in conducting valuation and sensitivity analysis, and other key investment analyses. + · Communication Skills: Excellent written and verbal communication skills, with the ability to present complex information in a clear and compelling manner to executives both internally and externally. + · Teamwork: Demonstrated ability to work effectively within a team environment, with a collaborative mindset. **Compensation and Additional Information** + Competitive base salary determined based on relevant experience ($110,000-125,000 base salary) and annual discretionary bonus opportunity. + Comprehensive benefits package, including health insurance, retirement plan, and professional development opportunities. + This position can be performed remotely with business travel as-needed. Intermountain Health maintains employment registration in Utah, Idaho, Nevada, Colorado, Montana, and Wyoming. Candidates in other locations may be considered. Currently, we are not hiring remote workers in the following states: CA, CT, HI, IL, NY, RI, VT, and WA. **Location:** Transformation Center **Work City:** Murray **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $7.25 - $999.99 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.$27k-32k yearly est. 37d agoNetwork Analytics Strategy Lead
Quest Analytics
Remote job
Your Quest: Help make a big difference in healthcare access At Quest Analytics our team members can fulfill their quest to work in an innovative, collaborative, challenging, and flexible environment supportive of personal growth every day. The team is driven to make healthcare more accessible for all Americans. The Network Analytics Lead is responsible for aligning, directing, and overseeing the delivery of data, analytics, and insights that support Quest's strategic objectives and the network analytics needs of its clients. This role owns the deployment of performance insights that drive both strategic and operational decision-making for Health Plans and other healthcare stakeholders.This is a key leadership position that partners cross-functionally to ensure analytics solutions are delivered in a timely, accurate, consistent, and high-quality manner. The Network Analytics Lead serves as a primary liaison between clients and internal teams, translating complex analytical findings into clear, actionable insights.What you'll do: Primary point of contact to decipher and gather analytic needs of clients, market feedback, and internal stakeholder data needs Manage & maintain stakeholder relationship in a cross functional environment. Work with leaders and analysts at different levels, pull together a coherent analytics strategy and communicate effectively to department leaderships. Set expectations and standards to high quality analytics, data visualization, dashboards, and other insights that will be leveraged by clients for decision-making, such that the data are simple, easy to interpret, actionable, and elegant. Develop a rigorous process for quality assurance. Listen to market needs, keep ears to the ground and understand drivers of client needs, articulate the needs into digestible bites and translate into analytic methodology terms. Actively participate in client conversations, internal planning meetings and present work pertaining to strategic and business planning. Collaborate with appropriate leadership to develop and manage requirements for data accessibility and decision-making needs. Maintain an active knowledge and understanding of changing healthcare environments and use that knowledge to produce and implement data solutions. Ensure data integrity, quality, availability, and consistency while providing consultation and support to data users and other key stakeholders across the organization. Proactively identify data quality issues and risks as well as opportunities for enhancement. Provides leadership to data analysts through connecting initiatives with data required to move the organization forward. Create and present executive level PowerPoint summaries of key analyses and projects to various stakeholders including senior leadership within and client community. Manage key customer requests ensuring that the most impactful work is prioritized and that the level of effort expended is aligned with the organizational goals. What you will need: Master's degree in information systems, public health, business, or a healthcare field preferred 7+ years of progressive experience working, preferably in a healthcare SaaS environment. Excellent organizational, analytical, interpersonal, management and verbal and written communication skills that enable effective communication to non-technical audiences. Ability to fully understand business goals and metrics and translate requirements into actionable analysis. Detail-oriented and results driven with a passion for producing high-quality deliverables. Data management, business intelligence platform or information system experience required. Expert level knowledge of payer business, health plans and network management Experience with payer and provider data, provider performance measures. Comprehensive understanding of clinical, operational, and financial data in healthcare Strong knowledge of the healthcare industry, payer-provider contracting process and nuances Experience in effectively displaying data and information and developing analytics and reporting tools to address specific healthcare business problems. Exceptionally strong analytic skills and diligence Customer service focus with flexibility to adjust style and approach to the situation and/or project. Strong oral and written presentation skills Ability to work with and communicate effectively with a wide range of people including strategy leaders, network management group at payers, internal analytic teams, senior management and individuals at all levels. Excellent interpersonal and communication skills and ability to manage sensitive situations with exceptional judgment and discretion. Ability to plan and manage multiple projects at the same time, effectively prioritize, and set timeline expectations with all parties involved. High level understanding of information systems, cloud environments, software configuration issues and databases. Experience with business intelligence platforms. What you'll appreciate:•Workplace flexibility - you choose between remote, hybrid or in-office•Company paid employee medical, dental and vision•Competitive salary and success sharing bonus•Flexible vacation with no cap, plus sick time and holidays•An entrepreneurial culture that won't limit you to a job description•Being listened to, valued, appreciated -- and having your contributions rewarded•Enjoying your work each day with a great group of people Apply TODAY!careers.questanalytics.com About Quest AnalyticsFor more than 20 years, we've been improving provider network management one groundbreaking innovation at a time. 90% of America's health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here. Visa sponsorship is not available at this time. Preferred work locations are within one of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois (outside of Chicago proper), Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, or Wyoming. Quest Analytics provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence ********************* NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. We are not currently working with additional outside agencies at this time. Any job posting displayed on websites other than questanalytics.com or jobs.lever.co/questanalytics/ may be out of date, inaccurate and unavailable$84k-118k yearly est. Auto-Apply 2d agoSr. Director/Executive Director, Advertising and Promotion
Bridgebio
Remote job
Mavericks Wanted When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible. Together we define white space, push boundaries and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'll ask "why not?" and help reengineer the future of biopharma. What You'll Do#LI-TC1 The Senior Director/Executive Director, Regulatory Affairs Advertising and Promotion, will serve as the strategic and operational leader providing regulatory oversight, review, and direction for pharmaceutical product advertising and promotion. This person is responsible for compliance with regulatory requirements while meeting the Company's strategic promotional objectives. This role partners closely with cross-functional teams, including Affiliates, Commercial, Legal, Medical Affairs, and Corporate Communications. Responsibilities Strategic Leadership Lead the development and implementation of regulatory advertising and promotion strategies for preapproval and marketed products across therapeutic areas Serve as the primary reviewer, or provide oversight of the primary Regulatory Affairs representative(s) on promotional Medical/Legal/Review (MLR) committees, ensuring clear guidance and timely feedback to internal stakeholders Partner with senior Commercial and Legal leaders to align promotional initiatives with evolving FDA and OPDP requirements Ensure a strategic lens is leveraged in regulatory reviews to balance the business needs Regulatory Review & Compliance Provide interpretation of FDA regulations, guidance documents, and enforcement actions related to promotional labeling, advertising, and digital communications Oversee the review and approval of promotional materials, ensuring scientific accuracy, fair balance, and alignment with approved labeling Provide training initiatives on regulatory promotional compliance and regulatory principles Establish work instructions and SOPs for regulatory advertising and promotion Agency and Health Authority Interactions Serve as the regulatory point of contact for FDA's Office of Prescription Drug Promotion (OPDP) Prepare and lead responses to FDA requests or inquiries on advertising and promotional matters Monitor enforcement trends and emerging regulations, proactively adjusting company strategies and SOPs as needed Leadership & Talent Development Hire, coach, and mentor regulatory professionals supporting advertising and promotion activities Where You'll Work This is a hybrid role based either in San Francisco, Washington, D.C., Remote will also be considered. Who You Are Advanced degree in a scientific discipline (PharmD, PhD, or MD) required 15+ years of progressive regulatory experience in the biopharmaceutical industry, with at least 10 years focused on pharmaceutical advertising and promotion Demonstrated expertise in using regulatory systems (e.g., Veeva Vault, RIM) and developing process governance frameworks (SOPs, WIs, desk procedures) Track record of leading or enabling digital transformation or AI integration within regulatory or adjacent functions Exceptional leadership, communication, and influencing skills, with the ability to operate effectively in a matrixed, fast-paced environment Rewarding Those Who Make the Mission Possible We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return. Financial Benefits: Market leading compensation 401K with 100% employer match on first 3% & 50% on the next 2% Employee stock purchase program Pre-tax commuter benefits Referral program with $2,500 award for hired referrals Health & Wellbeing: Comprehensive health care with 100% premiums covered - no cost to you and dependents Mental health support via Spring Health (6 therapy sessions & 6 coaching sessions) Hybrid work model - employees have the autonomy in where and how they do their work Unlimited flexible paid time off - take the time that you need Paid parental leave - 4 months for birthing parents & 2 months for non-birthing parents Flex spending accounts & company-provided group term life & disability Subsidized lunch via Forkable on days worked from our office Skill Development & Career Paths: People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, Spring Health & BetterUp Coaching We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities At BridgeBio, we strive to provide a market-competitive total rewards package, including base pay, an annual performance bonus, company equity, and generous health benefits. Below is the anticipated salary range for candidates for this role who will work in California. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience within the industry, educational background, location of residence and performance during the interview process. BridgeBio is a multi-state employer, and this salary range may not reflect positions based in other states. Salary$270,000-$350,000 USD$96k-174k yearly est. Auto-Apply 24d agoPortfolio Manager - Cash Flow Lending
Northwest Bank
Remote job
The Portfolio Manager, Cash Flow Lending role is responsible for the ongoing monitoring process for the Bank's commercial loans within the Cash Flow Lending vertical to ensure timely portfolio monitoring, accurate risk ratings, and compliance with credit policy, loan agreements, and applicable banking regulations. This individual contributor position interacts closely with and supports Commercial Banking Relationship Managers, as well as other internal personnel, on commercial credit portfolio monitoring, working under limited supervision. Essential Functions Monitor credit performance of individual commercial borrowers ensuring timely escalation or remediation, as appropriate Responsible for the timeliness and accurate aggregated reporting of the Cash Flow Lending portfolio monitoring activities and adherence to credit policies, procedures and thresholds related to financial statement collection, covenant testing, collateral valuation, annual reviews, and delinquencies. Evaluation of risk associated with non-compliance Engage with customers to gain a thorough understanding of the borrowers' business model, financial performance, and industry trends to effectively evaluate sources of repayment and accurately assign risk ratings Collect and review all pertinent credit and financial information, including but not limited to financial statements, tax returns, due diligence reports, credit bureaus, appraisals, internal credit information, industry research and peer data. Determine the need for more thorough investigation or additional information Spread financial statements and prepare financial models designed to assess probability of default and loss given default. Document historic and proforma cash flows, covenant calculations, sensitivity analysis, guarantor statement review, and collateral valuation as appropriate. Analyze financial information and related materials to ensure prudent ongoing credit monitoring for the Bank's commercial loan portfolio. Analyses to include an independent credit quality assessment with well-supported risk rating rationale, identification of credit risks and mitigants, industry concerns, market trends, financial trends, and other pertinent credit issues. Identify emerging risks or material changes in customers financial position, including evaluation of compliance with loan agreements Assist in completion of annual reviews, renewals, interim update memos, covenant calculations and criticized asset reviews. Monitor early warning indicators and other forms of credit surveillance Present analysis or address questions during credit discussions or presentations Document and track key risk indicators associated with monitoring and control procedures and any applicable thresholds, including industry concentrations and leveraged finance exposure Coordinate and conduct quarterly portfolio reviews to assess the overall performance and risk profile of the cash flow lending portfolio including leveraged lending exposure and distribution, asset quality metrics and trends, industry concentrations, top exposures, maturity profile, and pipeline. Ensure compliance with Northwest's policies and procedures and applicable regulations Complete other related duties as assigned in support of Credit Management's support function Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Education and Experience preferred Bachelor's degree Accounting, Finance, Economics, or related degree 3-5 years of Commercial underwriting, public accounting, financial analysis, or credit risk management This position can be performed remotely, unless you live within 40 miles of one of our Hub locations which are listed below. If you live within 40 miles of one of the locations listed below, you must be onsite Monday - Thursday with Friday as an optional work from home day. INDEPENDENCE, OH 6480 Rockside Woods Blvd S Suite 345 Independence, OH 44131 COLUMBUS, OH HQ 3 Easton Oval Columbus, OH 43219 BUFFALO, NY 375 Essjay Road Suite 100 Buffalo, NY 14221 MOUNT JOY, PA 101 East Main Street Mount Joy, PA 17552 WARREN, PA 100 Liberty Street Warren, PA 16365 ERIE, PA 800 State Street Erie, PA 16501 PITTSBURGH, PA Bellevue 532 Lincoln Avenue Bellevue, PA 15202 FISHERS, IN 11 Municipal Drive Suite 150 Fishers, IN 46037 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.$102k-194k yearly est. Auto-Apply 60d+ agoConsulting Cloud Architect (Remote, US)
Fortinet
Remote job
Fortinet is seeking a Cloud Architect supporting Public Cloud with a focus on AWS. As a part of the Public Cloud team, this role will support the technical alliance relationship with AWS to develop additional feature integration, novel use cases, and overall improved value of Fortinet on AWS. The position will also support customer engagements and evangelism of Fortinet's cloud-enabled portfolio. The position will work closely with Product Management and Development, Field Sales teams, and customers to deliver lightweight service enhancements leveraging core Public Cloud capabilities. Public Clouds services include IaaS, SaaS. Candidates should have in-depth understanding of cloud security services, such as SCA, DAST, CWP, CSPP, CASB and other SaaS solutions. This role is a hands-on engineering and architecture position that requires development and/or DevOps abilities. Responsibilities: Create organizational workflow enhancements to deliver public cloud-sourced services, such hands-on labs, customer POCs, tool integration, data enrichment and other uses Provide technical guidance on Public Cloud matters to internal stakeholders Develop simple to complex scripts leveraging Cloud Service Provider (CSP) capabilities Document and maintain script and application libraries or repositories Provide technical guidance on Public Cloud integration and development, ex. the use of CSP APIs and how they can be leveraged Translate business requirements to programmatic logic Conduct proof of concepts Support Professional Services activities Develop customer-facing documentation Lead training activities for internal and external partners and customers Create reference designs and code that applies CSP best practices Advise Product and field Engineering on solution options, feature requirements, and reference designs. Requirements: 5+ years of development and/or scripting experience with a major language. Strong capabilities in one or more of Python, Node.js, C#, C++, C, Ruby, Perl Understanding of database services such as DynamoDB, PostgreSQL, etc. Familiarity with CI/CD tools such as git, jenkins Ability to use data structures such as yaml, XML, JSON Cloud development experience highly desired with 2-3 using any of AWS, Azure, Oracle OCI, or Google GCP, Alibaba Cloud Familiarity with orchestration tools (ex. Terraform, Ansible, Chef, puppet, Lambda) 2 -3 years of experience in the design and implementation of Public Cloud services 5+ years of experience using cloud tools (ex. Git, AWS Dev tools) Experience in network security highly desired, including VPN, Proxies, Authentication, etc. Technical writing and network documentation skills highly desired Kubernetes and Docker experience highly desired Education: Bachelor's degree in CompSci or similar and/or equivalent experience required Master's preferred Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $228,100 - $253,400 per year. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, and this position is also eligible for commissions based on the terms of the Sales Compensation Plan$228.1k-253.4k yearly Auto-Apply 60d+ agoEmployee Experience - Analytics Solutions Manager
Jpmorgan Chase & Co
Columbus, OH
JobID: 210701619 JobSchedule: Full time JobShift: : Are you passionate about turning data into decisive action that improves how employees experience work? As an Analytics Solutions Manager for Employee Experience (EX) team, you'll design, deliver, and scale analytics solutions that inform the product roadmap and measure product success. You'll transform complex EX data into clear strategies that elevate performance and efficiency, collaborating across HR, IT, Product, UX, and Engineering to build innovative, scalable solutions that shape the future of EX. Job Responsibilities : * Develop and operationalize product success metrics, translating data into clear, actionable insights for product owners and business leaders. * Conduct deep-dive analyses to uncover trends, identify opportunities, and address challenges within internal products and processes. * Create and manage sophisticated, data-driven dashboards and presentations to be leveraged by stakeholders and other key partners, including senior management * Integrate and harmonize data from multiple sources to support robust analytics and reporting. * Streamline and automate data workflows to improve accuracy, efficiency, and scalability of analytics solutions. * Ensure data accuracy, integrity, and confidentiality in all analytics and reporting activities. * Proactively identify areas for innovation, resolve friction points, and share best practices across teams. * Present complex analyses and recommendations to senior stakeholders in a clear, compelling, and actionable manner. Required qualifications, capabilities, and skills : * Bachelor's degree in Business Analytics, Data Science, Information Systems, Statistics, or a related field * 7+ years of progressive experience in digital analytics, business intelligence, or advanced analytics within a product-focused environment. * Hands-on experience with Tableau, Qlik, Sigma Computing, Alteryx, Databricks, and Adobe Analytics. * Strong understanding of modern data stack architectures and web/mobile product development. * Advanced project management skills, with experience in agile methodologies and product lifecycle management. * Proven ability to define, deliver, and communicate product success metrics and performance narratives to executive audiences. * Exceptional analytical, problem-solving, and critical thinking abilities with attention to detail. * Excellent written and verbal communication skills, with a customer-centric and collaborative approach. * Knowledge of data privacy, confidentiality, security, and compliance requirements. Preferred qualifications, capabilities and skills : * Master's degree preferred. * Experience integrating and harmonizing large, complex, and external data sources to generate deeper business insights. * Mastery of Tableau, Sigma Computing, Alteryx, Databricks, and other modern analytics platforms, including building scalable, automated solutions. * Proven track record of automating manual processes, optimizing data pipelines, and improving analytics efficiency and accuracy. * Ability to translate complex data findings into actionable business recommendations that support EX objectives. * Strong stakeholder management skills, tailoring communication to audiences ranging from entry-level to senior management * Ability to prioritize and manage time efficiently with a control-oriented mindset - must handle sensitive content with confidentiality and sensitivity$107k-134k yearly est. Auto-Apply 12d agoIT Business Relationship Manager Intern - Remote
CSAA Insurance Group
Remote job
External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title IT Business Relationship Manager Intern - Remote Requisition Number R7488 IT Business Relationship Manager Intern - Remote (Open) Location Glendale, Arizona Additional Locations Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. Internship Summary: We are actively hiring for an IT Business Relationship Management Intern (BRM)! This summer, we are looking for motivated individuals looking to begin a career in our IT Core Insurance Systems and Solutions department to support our Business Relationship Management team. The IBRM role is critical for ensuring that the organization's applications and platforms are effectively leveraged to drive business success and enhance efficiency. They act as a tactical partner, bridging the gap between the business and IT to maximize the value derived from these essential technology investments. CSAA Internship Program: As an intern, you will participate in an 11-week summer internship experience with an emphasis on hands-on learning and real-world immersion into our business. Our interns participate in professional development and job-specific training and plenty of networking opportunities to gain deep understanding of their role and department while also broadening their knowledge of CSAA's business. We offer an Intern Innovation Challenge, executive meet and greets, community service opportunities, and social bonding activities to help you stay connected. Internship Details: The anticipated dates of our 2026 summer internship will be May 26, 2026 - August 7, 2026. This role is remote. The anticipated hourly rate for this role is $27.00 Essential responsibilities Collaborate with project managers and IT teams on projects related to the implementation, upgrade, or enhancement of applications and platforms. Assist in gathering business requirements from stakeholders, including Business Relationship Manager and Business Systems Analyst, and document them in a clear and concise manner. Ensure that business requirements are accurately translated into technical specifications and that projects deliver the expected business outcomes. Maintain accurate and up-to-date documentation, including technical requirements, design, and user stories. Track and report on the value realized, including improvements in efficiency, decision-making, and user satisfaction. Ideal Qualifications Current undergraduate student pursuing a degree in Management Information Systems or other relevant business or technical majors Rising juniors and seniors ideally graduating within 1-2 semesters such as December 2026 or May 2027. Practical knowledge in IT applications and platforms Understanding of software development life cycle (SDLC) and project management methodologies. Ability to analyze and interpret data to support business decisions. Experience with data extraction and analysis using SQL, and data visualization techniques Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders. Ability to explain complex technical concepts in simple terms. Why Choose CSAA IG? At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive. An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market. Let's work together Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, contact ************************* If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). CSAA Insurance Group is an equal opportunity employer.$27 hourly Auto-Apply 2d agoSenior Manager, Learning
Affirm
Remote job
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're looking for a passionate innovator to lead our Manager and Leadership Development practice and take our strategy to the next level. In this highly dynamic and visible role you'll be equal parts program manager, learning experience designer, facilitator, and coach as you focus on elevating leadership capabilities for all people leaders at Affirm. Collaboration is your middle name; however, you're still able to roll up your sleeves and be an independent self-starter when needed. It's on us! You are excited to evolve leadership development experiences for Affirmers in a remote first work environment, and are eager to create a “beyond best practice” leadership development strategy. No fine print here. If you're as excited as we are, please READ ON! What You'll Do Lead and evolve our Leadership Development practice to ensure we're providing “the right learning at the right time” for our different levels of leadership, elevating capabilities that drive high performance teams. You will be the driving force, in partnership with the Director of Learning + Development, in crafting a leadership development strategy for new and experienced managers and leaders, in addition to broad-stroke learning programming for all employees. Evolve our manager development programming in our remote first environment, recognizing people come first. You'll analyze the current program scope and design, perform an ongoing needs assessment to help guide the evolution, and be the lead curriculum designer and facilitator. Partner cross-functionally across the People Team, and ultimately the entire organization to drive future programming and learning opportunities. This includes collaborating with subject matter experts across Affirm in crafting new content and curriculum. You'll facilitate and/or co-facilitate instructor-led training when appropriate. Write communications, plans, and draft other internal content related to leader learning. Define, measure, and communicate out leadership development success metrics. Own and evolve the People Leader Hub, our one stop shop for learning and development for all people leaders. What We Look For You've designed and delivered Leadership Development experiences and programs that support a growing global workforce for 2000+ employees. You've scaled Executive Coaching programs and worked with vendors to measure its effectiveness. You've built multiyear roadmaps for the moments that matter to leaders. You have demonstrated experience in human-centered design, and can build learning experiences based on what you've learned from each phase of the process (Empathize, Define, Ideate, Prototype). 8+ years of experience highlighting a combination of leadership development program design and management, experience design and facilitation. You've developed and delivered curriculum and learning programs from scratch, have partnered with subject matter specialists to do the same, and coached team members on developing those very same skills. Strong analytical and problem-solving abilities, with a data-driven and evidence-based approach to decision-making and influencing. Excellent communication skills, with an appetite for distilling sophisticated information to what matters most. Simpler is better. Preferred Qualifications: Ideally, you have a coaching certification from ICF, or another accredited organization. A track record of program development that delivers business impact and positive ROI for the organization. Strong relationship-building skills to work collaboratively with partners across the organization. A “how can we make this better?” mentality. You recognize that “perfect” is not an end state, and continually drive for improvement. You've built multiyear roadmaps for the moments that matter to leaders. You've leveraged learning technologies (including but not limited to a Learning Management System and/or Learning Experience Platform) to help it all scale. Base Pay Grade - M Equity Grade - 9 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $180,000 - $230,000 USA base pay range (all other U.S. states) per year: $160,000 - $210,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.$180k-230k yearly Auto-Apply 2d agoCall Center Rep-Work From Home
KPH Healthcare Services, Inc.
Remote job
Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner. Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources. Responsibilities Job Duties: Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members. Understand, master and gain efficiency in systems leveraged by the Help Desk. Provide Help Desk resolution of customer service issues to insure complete client satisfaction. Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction. Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions. Assist with on-site client orientation, health fairs and business conferences as needed. Assist with on-site resolution of customer service issues to clients as needed. Performs office duties as needed (includes copying, collating, mailings, filing, credit cards) Responsible for completing all mandatory and regulatory training programs Perform other duties as assigned Qualifications Attendance Requirements: Must be available, and on time for scheduled work shifts. Educational Requirements: Preferred: High School Diploma or GED, or equivalent experience Experience: Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service. Special Conditions of Employment: Drug test Initial and continuous exclusion and sanction/disciplinary monitoring Any and all additional eligibility requirements based on the specific positio Required Training: HIPAA Privacy Course HIPAA Security Course Job Skill Requirements: Exceptional phone and listening skills. Exceptional written and verbal communication skills Preferred PC skills including Microsoft Office Compensation $15.00-15.58 per hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements. Not ready to apply? Connect with us for general consideration.$15-15.6 hourly Auto-Apply 8d agoStrategic Alliance Manager
Omada Health
Remote job
Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. To achieve and accelerate our mission, we are partnering with a Strategic Alliance ecosystem that consists of health plans, PBMs, and health service providers to help us grow and scale. We are looking for a seasoned professional who will drive the activation and success of our Strategic Alliances. S/he/they will set the strategic direction for the partnerships, build best in class relationships with external and internal stakeholders, and quarterback day-to-day execution to successfully manage and grow the partnership. The Strategic Alliance Manager will report to the Director, Strategic Alliances, and will be part of a broader team of other Strategic Alliance Managers and Senior Strategic Alliances Managers. The ideal candidate for this role can be located anywhere across the U.S. Omada is a remote-first environment that allows for both remote work and in-office collaboration, when needed. Specific responsibilities will include: Take overall ownership and accountability for Omada's relationship with ~3-10 Strategic Alliance partners, setting a strategic vision and goals, and managing progress toward those Lead external relationships with the Alliance partners, including by mapping key Omada and partner stakeholders to drive alignment and success and by conducting regular business reviews with the Alliances to assess progress and deepen partnership Provide Alliances with an exceptional Omada experience, delivered efficiently and enabled by internal Omada teams Collaborate with the Alliance Delivery Lead (your operational/technical counterpart) to bring new expansion opportunities to life; serve as a point of escalation to resolve operational issues Develop and execute measurable activation plans to meet both organizations' goals with the partnerships, including growth and expansion Manage and help grow the sales pipeline through the partner channels, with responsibility for revenue growth Partner with internal cross-functional Executives and teams (across Sales, Customer Success, Member Support, Marketing, Product, Clinical…) to deliver on both strategy and day-to-day operations On behalf of your Alliances, collaborate with Omada teams to progress thinking and innovation on products and services About you: The successful candidate for this role is likely to have: 3+ years experience in managing external business relationships with health plan and/or PBM partners or clients (account management, channel management, customer success management, consulting) Thrive in a dynamic, ambiguous fast-paced environment -- has the bias-for-action and resourcefulness to find a way to get stuff done Ability to both think long-term/strategic, and excellent attention to detail to quarterback day-to-day operations Strong accountability and organizational skills -- can drive and follow-through on complex, cross-functional workstreams to deliver high-quality results on-time Honor Omada's values: Start with Trust, Seek Context, Act Boldly, Deliver Results, Succeed Together, Remember Why We're Here. Internal Candidates Only: Have worked at Omada for 12+ months Your impact: This is a high impact role that is revenue-generating and can have a meaningful influence on the trajectory of our business. It is an opportunity to take end-to-end ownership of several partnerships, requiring wearing different hats and focusing on a wide range of issues - no day is the same! Done well, this role will: Make a significant impact on Omada's future by driving enrollments and sales. Serve as an internal advocate for your Alliance partners, influencing decisions and strategic direction of the business Bonus Points for: Experience in digital health or high-growth, mid-stage company environments Experience working with clinically-complex solutions and earning the trust of large, complex customers Management consulting experience Benefits: Competitive salary with generous annual cash bonus Equity grants Remote first work from home culture Flexible Time Off to help you rest, recharge, and connect with loved ones Generous parental leave Health, dental, and vision insurance (and above market employer contributions) 401k retirement savings plan Lifestyle Spending Account (LSA) Mental Health Support Solutions ...and more! It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada! Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other. Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road. Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers. Deliver Results. We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work. Succeed Together. We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together. Remember Why We're Here. We push through the challenges of changing health care because we know the destination is worth it. About Omada Health: Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada's multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada's approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit: **************************** Omada is thrilled to share that we've been certified as a Great Place to Work! Please click here for more information. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Below is a summary of compensation ranges for this role in the following geographies: California, New York State and Washington State Ranges: $174,504 - $208,100, Colorado Compensation Ranges: $168,656 - $200,800. Range is indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets. Base salary is approximately 74% - 81% of total compensation range. This role is also eligible for equity grants. The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations. Please click here for more information on our Candidate Privacy Notice.$174.5k-208.1k yearly Auto-Apply 3d agoSenior Principal Information System Architect
UKG
Columbus, OH
**Why UKG** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Role** We are seeking a strategic and visionary Enterprise Architect-Data to join our Enterprise Architecture team, reporting to the VP of Enterprise Architecture. This role is a critical partner to our Business and Application architects, responsible for defining and executing the enterprise-wide data strategy, particularly in the context of a dynamic, M&A-driven environment. The successful candidate will design a scalable, secure, and resilient data ecosystem that transforms data into a trusted enterprise asset. You will be responsible for aligning the company's data architecture with its overall business strategy, ensuring that data is leveraged effectively to drive analytics, insights, and power AI-driven outcomes. **Responsibilities** - Lead the architectural design and strategy to ensure all enterprise data is treated as a unified asset. This involves creating a seamless consolidation and rationalization strategy that applies to all major data-centric initiatives, whether they are driven by M&A or by the development of new internal applications and services. - Partner with application development teams to provide data-centric design insights into core business applications, ensuring the data layers are designed for scalability, quality, and analytical use from the outset. - Analyze and document the current-state data landscape, including data sources, lineage, storage, and consumption patterns to identify gaps, redundancies, and modernization opportunities. - Develop and maintain the enterprise data architecture, including conceptual, logical, and physical data models, data flow diagrams, and integration patterns in alignment with industry standards. - Collaborate with business leaders, data scientists, and engineering teams to define strategic goals and translate them into data, analytics, and AI requirements. - Design and govern the target-state enterprise data architecture, incorporating modern patterns such as Medallion Architecture and principles of Data Mesh. This includes standards for the data warehouse, data lake, streaming platforms, master data management (MDM), and the platforms and patterns that support our AI/ML initiatives. - Develop and govern the enterprise API strategy for data, defining standards for REST APIs and managing data access for internal and external applications through an API Gateway. - Design and govern 'Reverse ETL' patterns that deliver analytics and AI-driven insights back into operational systems (e.g., Salesforce, Eloqua, D365). - Incorporate FinOps principles into all data architecture designs, ensuring solutions are optimized for cost-effectiveness by leveraging BigQuery best practices (e.g., partitioning, clustering), appropriate storage tiers, and efficient compute. - Partner with product managers, solution architects, and business architects to ensure data solutions are designed for scalability, performance, and security while meeting business needs. - Define and enforce enterprise-wide data governance standards, including data quality, metadata management, data security, and data privacy in partnership with the Enterprise Data and Analytics Office (EDAO). - Evaluate data-related requirements to assist in selecting the right data technologies, platforms, and tools that support a scalable, future-ready data ecosystem. - Contribute to enterprise transformation initiatives by providing data-architecture-driven insights and strategic guidance on how to best leverage data assets. - Facilitate workshops and working sessions with stakeholders to align on data definitions, standards, and architectural principles. - Utilize predefined frameworks and templates effectively, ensuring all data architecture artifacts are maintained and regularly updated. **About You** **Basic Qualifications** - 15-20 years of experience in data architecture, data engineering, data management, or a related senior-level role. - Proven, hands-on experience leading data platform consolidation and integration initiatives following corporate mergers and acquisitions (M&A). - Deep, hands-on expertise with the Google Cloud data stack is essential, including extensive experience with BigQuery, Cloud Composer, Vertex AI, Pub/Sub, and Cloud Run. - Demonstrated experience designing data integration and Reverse ETL patterns for major enterprise SaaS platforms, specifically Salesforce.com, Microsoft Dynamics 365 (D365), and Oracle Eloqua. - Hands-on experience with both traditional enterprise ETL tools (e.g., Informatica, Talend) and modern data engineering languages and libraries (e.g., Python, Spark). - Hands-on experience with API design and management, including designing REST APIs and using API Gateways (e.g., Google Apigee, Kong) to secure and manage data access for both internal and external applications. - Deep understanding of both modern data architecture patterns (e.g., Medallion Architecture, Data Mesh) and traditional dimensional modeling techniques (e.g., Kimball, Star Schema). - Proven experience designing data architectures that support and enable advanced AI applications, including machine learning pipelines and integrations for Agentic AI. - Experience designing, contributing to, or implementing an enterprise Data Marketplace or Data Catalog. - Demonstrated experience designing and implementing robust data quality frameworks (e.g., setting up DQ monitoring, defining validation rules) and data security controls (e.g., data encryption, PII masking, column-level security) within a cloud data platform. - Excellent and proven communication, facilitation, and stakeholder management skills. **Preferred Qualifications:** - You love working on data systems and are obsessed with quality, consistency, and scale. - You enjoy solving complex problems and have a deep-thinking, analytical mindset. - You think of 'data as a product' and have experience designing data services and APIs for consumption by a wide range of applications and users. - You gain gratification from seeing your ideas take shape and become real-world solutions used by a large number of users. - You are proactive, detail-oriented, and motivated by impact at scale. - You thrive in collaborative environments and enjoy bridging business and technology perspectives. - You are an individual contributor who enjoys taking ownership and adding tangible value to the organization. - You are a seasoned professional who can work independently with minimal guidance and assistance, while still driving outcomes effectively. **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . The pay range for this position is $145,600.00 to $209,300.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.$145.6k-209.3k yearly 9d agoDirector, Payer Relations (Revenue Cycle Management)
Cardinal Health
Remote job
What Payer Relations & Revenue Cycle Management (RCM) contributes to Cardinal Health Revenue Cycle Management enables Cardinal Health's patient-facing HME/DME businesses to deliver financially sustainable care by ensuring accurate payer compliance, clean claims submission, denial prevention, and timely cash collection. Within RCM, Payer Relations / Payer Governance leads enterprise-wide payer engagement and issue resolution to reduce reimbursement disruption caused by payer policy variability, complex authorization and documentation requirements, and inconsistent claim adjudication outcomes. This function owns high-impact payer escalations, denial trend remediation, and payer rule governance to ensure payer requirements and contractual terms are accurately operationalized in systems and workflows-protecting revenue, reducing avoidable denials, and improving cash performance across Medicare, Medicaid, Managed Medicaid, Medicare Advantage, and Commercial payers. The Director, Payer Relations (RCM) establishes a centralized leader responsible for leading enterprise-wide payer escalation, denial prevention, and payer rule governance efforts to address systemic payer dysfunction impacting reimbursement, denial trends, and cash performance. This role provides strategic and operational oversight of the Payer Advisors, Senior Analysts (Global Denials / Denials Prevention Task Force), and Payer Rules Advisors, and serves as the senior point of accountability for resolving high-dollar payer issues, preventing repeat denials, and ensuring payer requirements are fully operationalized across the revenue cycle. This Director also serves as the senior escalation authority for complex payer issues and is accountable for ensuring payer contract terms and requirements are accurately executed within systems, workflows, and operational processes to minimize reimbursement risk. Location - Fully remote, open to candidates nationwide (with preference towards individuals willing and able to travel up to 25%) Responsibilities * Provide strategic and operational leadership across the Payer Advisors, Senior Analysts (Global Denials), and Payer Rules Advisors, ensuring alignment between payer escalations, denial prevention efforts, and payer rule execution across ADSG (Advanced Diabetes Supply Group), US MED, and Edgepark. * Own the enterprise payer escalation and denial prevention strategy, including prioritization of high-risk payer issues, standardized escalation frameworks, and executive-level engagement with health plan Provider Relations and payer leadership. * Build and maintain strong, executive-level relationships with health plan Provider Relations leadership and key payer stakeholders to proactively resolve systemic issues and reduce downstream reimbursement risk. * Serve as the final escalation point for complex, unresolved payer issues originating from claims, billing, contracting, or AR teams, mediating disputes and driving resolution in alignment with contractual, regulatory, and compliance requirements. * Oversee the stand-up and execution of the Denials Prevention Task Force, ensuring enhanced ATB and enterprise analytics are leveraged to identify upstream risk, quantify financial exposure, and drive systemic remediation. * Lead fact-based payer engagement, negotiation, and settlement efforts by leveraging enterprise data and analytics to resolve reimbursement delays and recover material dollars at risk. * Partner closely with AR Directors to ensure all receivables impacted by payer escalations, disputes, and settlements are accurately identified, flagged, tracked, and actively managed within AR. * Collaborate with Market Access, Legal, Compliance, Finance, and Operations teams to ensure payer contract terms, conditions, and requirements are accurately operationalized within billing systems, workflows, and payer configurations to prevent avoidable denials. * Provide strategic input and analytical support to payer contract negotiations by identifying historical denial patterns, operational risks, and reimbursement impacts to ensure negotiated terms are executable and aligned with financial objectives. * Establish governance, reporting, and key performance indicators (KPIs) across payer issues, denial prevention, and payer rule execution to ensure transparency, accountability, and sustained improvement. * Serve as the executive liaison across Revenue Cycle, IT/Data, Finance, and external payers to ensure payer outcomes are translated into operational and financial results. * Bring direct, hands-on experience leading escalations with health plan leadership and navigating regulatory and legal escalation pathways, including engagement with CMS and other oversight agencies, to resolve systemic payer issues and enforce payer field accountability. Qualifications * Ideally targeting individuals who bring 10+ years of experience in payer relations, managed care, revenue cycle, healthcare finance, or regulatory affairs (with demonstrated success resolving high-dollar payer issues), strongly preferred. * Prior leadership experience overseeing payer relations, revenue cycle, or policy governance teams, strongly preferred. * Direct experience leading escalations with health plan Provider Relations leadership and engaging regulatory bodies (e.g., CMS) to resolve reimbursement and compliance disputes, strongly preferred. * Strong working knowledge of payer contracts, CMS regulations, and escalation mechanisms. * Proven ability to lead cross-functional teams and influence executive stakeholders in a complex, multi-entity environment. * Highly analytical, with experience leveraging data to support payer negotiations, denial prevention, and performance improvement. #LI-LP #LI-Remote Anticipated Salary Range $105,600 - $178,750 USD Bonus Eligible - Yes Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. * Medical, dental and vision coverage * Paid time off plan * Health savings account (HSA) * 401k savings plan * Access to wages before pay day with my FlexPay * Flexible spending accounts (FSAs) * Short- and long-term disability coverage * Work-Life resources * Paid parental leave * Healthy lifestyle programs Application window anticipated to close: 02/15/2026 * if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.$105.6k-178.8k yearly Auto-Apply 2d ago
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