Data Migration Specialist
Gentis Solutions
Columbus, OH
Highly Regulated environment, not open to third parties. Job Title: Entra Join / Autopilot Migration Specialist Work Style: Hybrid Pay Rate: $67.00 - $77.00 per hour Employment Type: Contract Start: ASAP About the Role Gentis Solutions is seeking an Entra Join / Autopilot Migration Specialist to lead a large-scale enterprise transition from Hybrid Azure AD Join to cloud-native Entra Join. This role requires deep expertise in Microsoft Autopilot, Intune, Entra ID, and Windows endpoint modernization, combined with strong project leadership capabilities. In addition to identity transformation work, this role will also guide the organization through an enterprise-wide upgrade from Windows 10 to Windows 11 and ensure seamless compatibility with GlobalProtect VPN across all provisioning workflows. This is a hands-on, senior-level technical role responsible for evaluating current-state architecture, developing a phased migration roadmap, leading implementation, and documenting and supporting all aspects of the transition. What You'll Do (Responsibilities) Enterprise Identity Transition Lead the full lifecycle migration from Hybrid Azure AD Join to Entra Join. Build and maintain a phased migration roadmap aligned with security, compliance, and operational requirements. Collaborate with infrastructure, compliance, and security teams to ensure alignment and smooth adoption. Autopilot Configuration & Deployment Design and deploy optimized Autopilot profiles for modern Entra Join environments. Integrate Autopilot with Intune and Entra ID to support zero-touch provisioning. Ensure provisioning workflows meet corporate security, configuration, and compliance standards. Windows 10 → Windows 11 Enterprise Upgrade Lead the planning and deployment of the enterprise OS upgrade to Windows 11. Validate hardware readiness and compatibility across all device types. Support testing, rollout planning, communication, and change management. GlobalProtect Integration Ensure compatibility between Entra Join, Autopilot, and GlobalProtect VPN. Work with network/security teams to validate policies, configurations, and access controls. Troubleshoot and resolve VPN-related connectivity issues during and after migration. Project Leadership Define scope, requirements, milestones, and deliverables in partnership with Program Management. Provide technical leadership throughout planning, pilot, rollout, and stabilization phases. Communicate proactive updates, risks, and mitigation strategies to stakeholders. Documentation & Change Management Create detailed documentation for Entra Join, Autopilot, and Windows 11 upgrade processes. Build training materials for IT teams, service desks, and end users. Track issues, risks, outcomes, and lessons learned for continuous optimization. Post-Deployment Support Monitor and optimize Entra Join, Autopilot, and Windows 11 environments. Troubleshoot device identity, provisioning, enrollment, and VPN issues. Stay up-to-date on Microsoft identity modernization best practices and updates. What We're Looking For (Requirements) Proven, hands-on experience with Microsoft Autopilot, Intune, and Entra ID (Azure AD). Deep understanding of Hybrid Azure AD Join vs. Entra Join identity models. Experience with Windows 10/11 provisioning, OS upgrades, lifecycle management, and device readiness validation. Familiarity with GlobalProtect VPN configuration, testing, and troubleshooting. Strong PowerShell scripting skills for automation, reporting, and configuration. Solid understanding of enterprise security, compliance, and identity governance standards. Ability to assess and map current infrastructure and recommend modernization strategies. Strong communication and documentation capabilities, including training and technical writing. Nice to Have Experience leading large-scale Azure AD/Entra ID modernization or device management migrations. Background refining enterprise identity, OS, and endpoint management strategies. Familiarity with broader security frameworks, compliance controls, and IT governance models.$67-77 hourly 5d agoProduct Manager
Ringside Talent
Columbus, OH
We are looking for a Product Manager to work for our client located in Columbus. The ideal candidate will play a key role in driving product strategy, managing cross-functional teams, and delivering innovative solutions that align with business objectives. Responsibilities: Define and execute product roadmaps, ensuring alignment with organizational goals and customer needs. Collaborate with engineering, design, and business teams to deliver high-quality products on time and within scope. Conduct market research and competitive analysis to inform product decisions. Gather and prioritize requirements, translating them into actionable plans for development teams. Oversee CRM platform enhancements and integrations to improve customer experience and operational efficiency. Monitor product performance and implement improvements based on data-driven insights. Communicate product vision and updates to stakeholders across all levels. Qualifications: 5+ years of experience in product management within technology-driven environments. Hands-on experience with CRM platforms (Salesforce, HubSpot, or similar). Strong understanding of Agile methodologies and product lifecycle management. Excellent analytical, communication, and leadership skills. Experience with tools such as JIRA, Confluence, and product analytics platforms. What Our Client Offers: Competitive salary and benefits package. Opportunity to lead impactful projects in a dynamic, growth-oriented organization. Collaborative culture with a focus on innovation and continuous improvement. Professional development and career advancement opportunities.$73k-101k yearly est. 1d agoSenior AI Engineer
Neudesic, An IBM Company
Remote job
AI Engineer About Neudesic Passion for technology drives us, but it's innovation that defines us . From design to development and support to management, Neudesic offers decades of experience, proven frameworks and a disciplined approach to quickly deliver reliable, quality solutions that help our customers go to market faster. Neudesic, an IBM Company, is a trusted technology partner in business innovation, delivering impactful business results to clients through digital modernization and evolution. We specialize in providing services and solutions that drive digital transformation, leveraging our expertise in cloud, data, and AI technologies. What sets us apart from the rest, is an amazing collection of people who live and lead with our core values. We believe that everyone should be Passionate about what they do, disciplined to the core, innovative by nature, committed to a Team and conduct themselves with Integrity. If these attributes mean something to you - we'd like to hear from you. Position Overview: We are seeking a Mid-Level Modern AI Engineer to join our growing App Innovation practice. This role involves designing, developing, and deploying AI solutions using Microsoft Azure technologies, with a focus on generative AI, agentic AI, large language models (LLMs), and Retrieval-Augmented Generation (RAG) architectures. The ideal candidate will have a strong foundation in AI/ML, experience with Azure AI services, and the ability to work collaboratively in a consulting environment. Key Responsibilities: AI Solution Development & Deployment: Design and implement AI models and algorithms using Azure AI services, including Azure Machine Learning, Cognitive Services, and Azure OpenAI. Develop and deploy machine learning models, particularly focusing on NLP and LLMs, utilizing frameworks such as LangChain or Semantic Kernel. Implement RAG architectures using Azure AI Search to enhance the performance and accuracy of generative AI applications. Project Delivery & Client Engagement: Lead and contribute to the delivery of AI projects, ensuring solutions are scalable, secure, and aligned with client objectives. Work in both project-based and staff augmentation roles, adapting to various client environments and requirements. Provide technical expertise and guidance to clients, ensuring successful adoption and integration of AI solutions. Model Validation & Quality Assurance: Conduct thorough testing and validation of AI models to ensure accuracy, reliability, and performance. Optimize and fine-tune models, addressing issues related to data quality, bias, and fairness. Stay current with industry trends and best practices in AI technology, incorporating them into solution development. Preferred Consulting Experience: Collaborate with sales and delivery teams to design AI solutions that meet client needs. Develop estimates and proposals for AI projects, articulating the value and feasibility of proposed solutions. Conduct technical presentations and demonstrations to clients and stakeholders. Education & Experience: Bachelor's Degree in Computer Science, Data Science or similar (relevant work experience is acceptable) 3+ years of experience in AI/ML development, with a focus on OpenAI Services, NLP and LLMs. Experience in a consulting environment, engaging with clients and delivering tailored solutions. Technical Skills: Proficiency in programming languages such as Python or C#. Experience with Azure AI services, including Azure Machine Learning, Cognitive Services, and Azure OpenAI. Familiarity with RAG architectures and tools like LangChain, Semantic Kernel, or LlamaIndex. Model selection, validation, and workload optimization. Knowledge of data processing and pipeline development using Azure Data Factory or similar tools. Understanding of MLOps practices and tools for model lifecycle management. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and collaboration skills. Ability to work independently and as part of a team in a dynamic, fast-paced environment. Preferred Qualifications: Microsoft Certified: Azure AI Engineer Associate or similar certifications. Experience with containerization and deployment tools such as Docker and Kubernetes. Familiarity with responsible AI principles and practices. Why Join Neudesic? Opportunity to work on cutting-edge AI projects across various industries. Collaborative and inclusive work environment that values innovation and continuous learning. Access to professional development resources and training programs. Competitive compensation and benefits package. For Colorado, the expected salary range for this position is between $100,000 and $165,000. The salary range may be different if the successful employee is in a different state. This position is also eligible for performance bonuses. The actual compensation will be determined based on experience and other factors permitted by law. Accommodations currently remain in effect for Neudesic employees to work remotely, provided that remote work is consistent with the work patterns and requirements of their team's management and client obligations. Subject to business needs, employees may be required to perform work or attend meetings on-site at a client or Neudesic location. Please be aware of phishing scams involving fraudulent career recruiting and fictitious job postings; visit our Phishing Scams page to learn more. Neudesic is an Equal Employment Opportunity Employer Neudesic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ***************************************************$100k-165k yearly 3d agoBusiness Analyst, Service Now EA Workspace
Cardinal Health
Columbus, OH
**_What IT Infrastructure & System Administration contributes to Cardinal Health_** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Infrastructure & System Administration develops, implements and governs standard IT policies and procedures and oversees the enterprise infrastructure. This job family assesses system health, manages system resources, and provides operational support for the organization's databases. IT Infrastructure & System Administration also manages the organization's server and storage environments and operations, including selecting and managing virtual and physical vendors. We are seeking a highly skilled **Business Analyst** with expertise in **ServiceNow Enterprise Architecture Workspace** and **Configuration Management Database (CMDB)** . In this role, you will act as a bridge between business stakeholders and technical teams, ensuring accurate configuration data and enabling enterprise architecture insights that drive IT service excellence. **Key Responsibilities** **Project & Stakeholder Management** + Develop and maintain project plans, track progress, and communicate updates to stakeholders. + Manage expectations and align deliverables with IT policies, resource constraints, and best practices. **Requirements Gathering & Analysis** + Collaborate with stakeholders to gather and analyze business requirements for EA Workspace and CMDB. + Create process flows, data models, and wireframes to document requirements clearly. + Translate business needs into functional specifications and user stories. **ServiceNow Expertise** + Configure and optimize CMDB data models to ensure data integrity and compliance with enterprise architecture standards. + Support CI lifecycle management and maintain accurate CI relationships. + Work closely with ServiceNow developers and architects to implement solutions. + Conduct surveys, gap analysis and recommend improvements to existing ServiceNow processes. **Testing, Documentation and Training** + Create and execute test cases; manage UAT and obtain user acceptance sign-off. + Maintain documentation including workflows, data dictionaries, and training materials. + Leverage business knowledge to drive process improvements and enhance system usability. + Provide trainings to stakeholders **_Qualifications_** + 4-8 years of experience, preferred as a Business Analyst in ITSM environments. + Bachelor's degree in related field, or equivalent work experience, preferred + Minimum 2 years hands-on experience with **ServiceNow EA Workspace (Application Portfolio Management)** , **CSDM** , and **CMDB** modules. + ServiceNow certifications (CSA, CIS for CMDB/APM). + ITIL v3/V4 Foundation certification. + Experience implementing systems using Agile methodology. + Strong analytical, problem-solving, and communication skills. + Proficiency in tools such as Lucid charts, MS Word, MS Excel, and collaborative platforms like Google Drive. **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $80,900 - $127,050 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/31/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************$80.9k-127.1k yearly 33d agoSales Operations Specialist
Precisely Us Jobs
Remote job
Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators. Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely! Overview: We are seeking a motivated and detail-oriented Deal Desk Representative to join our seasoned team. In this role, you will support our Sales, Legal, Services and Finance teams by assisting with deal structuring, pricing, contract management, and ensuring compliance with company policies. You will play a key role in streamlining the sales process, enabling our teams to close deals efficiently while maintaining accuracy and adherence to standards. What you will do: Support the sales team in preparing quotes and proposals for our SaaS and cloud solutions. Assist with gathering finance and legal approval of sales deals, including but not limited to deal structure, pricing discounts, and contract terms Enforce global deal policies to ensure compliance with revenue recognition (e.g., ASC 606) rules, contracting standard, and corporate standards. Maintain accurate records of deals, approvals, and related documentation in CRM and deal management systems Help identify process improvements to increase deal desk efficiency and effectiveness. Provide timely responses to internal stakeholders regarding deal status and requirements. Participate in training sessions to understand product offerings, pricing models, and deal desk procedures Interact with internal stakeholders, including but not limited to Legal, Sales Operations, Sales Finance, Revenue Assurance, Business Units, Order Management, Credit and other functions. Regularly communicate with your sales teams to ensure consistent application of process and policy. What we are looking for: 3-5 years of relevant experience in deal desk, finance, or sales operations roles Strong attention to detail and organizational skills. Excellent written and verbal communication abilities. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Experience with CRM (e.g. Salesforce), CPQ tools (e.g. Salesforce CPQ) and contract lifecycle management systems are required. Experience in structuring multi-element contracts including subscriptions, licenses, services and support. Ability to work independently in a fast-paced environment. Willingness to learn and adapt to evolving processes and technologies Bachelor's degree in Business, Finance, or related field; equivalent experience is a plus This position is 100% remote anywhere in the US #LI-DR1 #LI-Remote The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice$77k-125k yearly est. Auto-Apply 8d agoSenior Legal Operations Manager - Title Experience Required
Stewart Enterprises
Remote job
At Stewart, we know that success begins with great people. As a Stewart employee, you'll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all. You will be part of an inclusive work environment that reflects the customers we serve. You'll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company. Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle Job Description Job Summary The Senior Legal Operations Manager is responsible for optimizing the efficiency, effectiveness, and performance of a major practice group within the Legal Department, such as Claims or Underwriting. The successful candidate for this role will be a key advisor to the practice group lead. This position involves oversight for operational process, gathering and interpreting operational reports, and working with the broader Legal Operations team to align practice group operations with the department as a whole. This position reports to the Legal Operations Director. Job Responsibilities: Ensures successful delivery of operational process in line with practice group and department strategy Ensures work environment fosters success by providing effective leadership, coaching, and work assignments Develop and implement best practices to streamline workflows, align process across multiple stakeholder groups, and measure operational performance. Establish and improve processes for legal service delivery, ensuring alignment with business objectives. Implement key performance indicators (KPIs) to measure legal department efficiency and effectiveness. Drive continuous improvement initiatives within the legal team to enhance productivity and compliance. Participate in the selection, implementation, and maintenance of legal technology solutions (e.g., contract lifecycle management, e-billing, matter management, document management systems). Identify opportunities to automate legal processes and integrate technology to enhance efficiency. Ensure compliance with data privacy, security, and records retention policies. May manage outside counsel and legal vendor spend program, including maintaining effective outside counsel billing guidelines, law firm performance metrics, and optimizing legal spend. Develop strategies to optimize costs to deliver legal services while maintaining quality customer experience. Lead and support cross-functional initiatives involving legal, compliance, finance, HR, and other business units. Act as a strategic partner to the practice group lead and Legal Operations Director on strategy and planning. Identifies and solves complex, operational, and organizational problems leveraging resources withing or outside the department. Education: Bachelor's degree in business administration, legal studies, finance, or a related field; MBA preferred Experience: 7+ years of related work experience, preferably in the insurance industry Strong understanding of legal technology or related solutions. Excellent project management skills with the ability to handle multiple priorities. Strong analytical, problem-solving, and communication skills. Ability to collaborate with senior executives and cross-functional teams. Equal Employment Opportunity Employer Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at *******************. Benefits Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.$100k-137k yearly est. Auto-Apply 51d agoCore Business Operations Senior Consultant, Value Creation
Sales Director, Onevista In Remote
Remote job
We are seeking an experienced back-office operator or consultant with deep exposure to B2B SaaS workflows-particularly in deal desk enablement, lead-to-cash (L2C) transformation, and contract lifecycle management to join Vista's Value Creation Team (VCT) in the Core Business Operations (CBO) Practice. Vista's Core Business Operations Team serves as a trusted advisor to portfolio company leaders to drive execution across strategic initiatives focused on back-office excellence, particularly in renewal process optimization, contract lifecycle improvements, and deal desk enablement. A significant focus is accelerating AI adoption in the back office including tooling research and evaluations, use case ideation, and sharing lessons learned across the portfolio. You will contribute to both pre-investment business diligence (assessing market-leading software businesses) and post-investment transformation (working directly with portfolio leaders to unlock enterprise value). This role is based in Austin, TX or remote locations and is available for an immediate start. Responsibilities As a Senior Consultant on the team, you will: Work closely with VCT colleagues, investment team members, and portfolio company executives to build and execute on value creation plans, including implementation of Vista's CBO best practices. Support Vista's investment teams in conducting business diligence. Develop insights and recommendations on Revenue Quality maturity, efficiency, and improvement opportunities. Evaluate and implement deal desk policies in Salesforce or other CRM systems. Conduct contract analysis using AI tools and translate findings into renewal, pricing, and risk strategies. Manage workstreams, coordinate stakeholders, and ensure timely, high-quality deliverables. Contribute to continuous improvement of Vista's value creation methodologies and best practices. Qualifications 4-6 years of professional experience in management consulting or B2B SaaS environments-ideally in RevOps, LegalOps, or L2C-related operations. Experience with commercial due diligence a plus (but not required). Demonstrates the ability to foster teamwork while working on projects and ability to work independently with little supervision when needed. Strong analytical skills, with the ability to interpret data and translate insights into clear, actionable strategies. Demonstrated ability to execute in a fast-paced, dynamic environment with multiple engagements and shifting priorities. Exceptional communication and interpersonal skills, capable of influencing and building consensus among diverse stakeholders. Business acumen and familiarity with B2B SaaS lead to cash and back-office processes. High emotional intelligence, adaptability, and intellectual curiosity. Experience with Salesforce or CLM tools strongly preferred. Familiarity with AI tools (e.g., ChatGPT, Claude). Willingness to travel up to 25% of time. The annualized base pay range for this role is expected to be between $130,000 - $150,000. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other components may include an annual cash bonus and a comprehensive benefits package. Company Overview Vista is a leading global investment firm that invests exclusively in enterprise software, data and technology-enabled organizations across private equity, credit, public equity and permanent capital strategies. The firm brings an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors, companies, customers and employees. The focus of Vista's Value Creation Team is to accelerate the corporate maturity of its companies - building software businesses that excel in product superiority and operational efficiency. Their collective counsel and resources allow companies to unlock opportunity, scale their business and grow sustainably to deliver value to all stakeholders. Further information is available at vistaequitypartners.com. Follow Vista on LinkedIn @Vista Equity Partners or X @Vista_Equity.$130k-150k yearly Auto-Apply 30d agoSenior Customer Success Representative
GTT Communications
Remote job
About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit ************ Role Summary: The Senior Customer Success Representative - Lost Logo Retention is a critical role focused on extending customer relationships and maximizing lifetime value, even as customers transition away from GTT. This role is responsible for proactive outreach, retention efforts, and support for customers who are in the process of disconnecting services. The ideal candidate will be a strategic communicator, a customer advocate, and a team leader who can guide both customers and internal teams through complex transitions. Duties and Responsibilities: Supporting customers who are leaving GTT, with a goal of nurturing relationships and identifying opportunities to retain or extend services. Provide support across billing, order management, and lost revenue recovery. Drive daily, weekly, and monthly outreach strategies to maintain engagement with at-risk customers. Support price increase communications and order processing during the transition period. Collaborate with cross-functional teams to ensure seamless customer experience and issue resolution. Escalate and track customer concerns, ensuring timely and effective resolution. Develop and implement retention strategies for services approaching renewal. Guide customers through the offboarding process while identifying opportunities for re-engagement or future business. Serve as a mentor and escalation point for the Customer Success teams. Required Experience/Qualifications: Bachelor's degree and 5-7 years of professional experience, Proven experience supporting enterprise customers and managing customer success initiatives. Strong communication, negotiation, and presentation skills. Ability to manage multiple priorities and drive performance. · Experience in customer lifecycle management, including renewals, health checks, and QBRs. Familiarity with order and billing systems, and ability to advocate for customer needs internally. Desirable Experience/Qualifications: Experience in telecom or technology services. Process-oriented with strong problem-solving skills. Ability to translate complex ideas for technical and non-technical audiences. Analytical mindset with a focus on customer outcomes and retention metrics. Hours/Travel/Shift: Standard business hours (Monday-Friday). No travel required. Primarily computer-based work. Reasonable accommodation available. Client Relationship Management Physical Job Requirements: The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to be independently mobile The employee is also required to interact with a computer and communicate with peers and co-workers Extended periods of time doing computer-based work While performing the duties of this job, the employee is regularly required to be independently mobile Core Competencies: Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team. Performance Management: Knowledge of successful performance management techniques; ability to apply organization's performance management system, practices, and tools to develop and improve individual and organizational performance. Client Relationship Management: Knowledge of client relationships; ability to address critical issues to meet client needs and maintain engaged, partnering relationship with business partners and clients. Universal Competencies: Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends. EEO Statement (Americas Only): GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT's employees to perform their job duties may result in discipline up to and including discharge. #LI-CH1 #LI-Remote$27k-37k yearly est. Auto-Apply 15d agoGlobal Head of Middle Office
Kraken
Remote job
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team As Global Head of Middle Office, you will lead Kraken's institutional trading and lending operations, overseeing post-trade processes across settlement, reconciliation, and inventory management. You'll work closely with Institutional Sales, Trading, Risk, Treasury, Product, and Finance to ensure seamless operational execution and scalable infrastructure. This is a critical leadership role that bridges front-office strategy and operational excellence, ensuring institutional-grade standards across all trading and lending activities. The opportunity Lead and Scale Kraken's Institutional Middle Office - Own the design, implementation, and optimization of middle-office processes supporting Kraken Prime, OTC and lending activities. Lead a global team responsible for trade capture, settlement, reconciliation, and reporting. Build the operational backbone that enables Kraken to scale securely and efficiently the institutional flows. Ensure Operational Integrity and Process Excellence - Develop and enforce standard operating procedures (SOPs), control frameworks, and escalation protocols. Ensure all trade and settlement flows are executed accurately and efficiently - minimizing breaks, managing exceptions, and maintaining high data integrity across systems. Drive Inventory Optimization and Balance Management - Oversee digital asset and fiat inventory management across counterparties, venues, and wallets. Collaborate with Treasury and Trading to optimize balance allocation, collateral utilization, and settlement efficiency. Leverage data to improve capital velocity and reduce idle inventory. Cross-Functional Partnership - Partner with front-office, finance, and technology teams to enhance systems, automate workflows, and strengthen controls. Align operational strategy with institutional client needs, regulatory readiness, and Kraken's broader growth roadmap. Institutional-Grade Standards -Build an operational environment that meets the expectations of top-tier institutional counterparties. Drive continuous improvement, risk awareness, and accountability across the middle-office function. Skills you should HODL Middle Office & Post-Trade Expertise - 5+ years of experience in middle office, trading operations, or settlements within a trading firm, OTC desk, or traditional financial institution. Deep understanding of trade lifecycle management, settlement flows, and reconciliations. Operational Leadership & Process Design - Proven ability to design and scale operational processes in fast-paced financial environments. Experience establishing SOPs, risk controls, and automation frameworks. Settlement & Reconciliation Acumen - Strong grasp of counterparty settlement processes, custody flows, and reconciliation tools across digital assets and traditional markets. Able to diagnose and resolve operational breaks quickly and accurately. Inventory & Balance Optimization - Experience managing digital asset or securities inventories across multiple venues and custodians. Skilled in optimizing liquidity, minimizing funding costs, and supporting balance sheet efficiency. Cross-Functional Collaboration - Ability to align Trading, Risk, Treasury, Product, and Engineering functions to build scalable, low-friction infrastructure. Exceptional communication and stakeholder management skills. Institutional & Risk Mindset - Comfortable operating at the intersection of front-office innovation and risk management. Deep understanding of the controls and governance required to serve institutional clients. Crypto-Native with TradFi Discipline - Comfortable navigating both digital asset ecosystems and traditional financial frameworks. Brings operational rigor with a forward-looking mindset toward crypto innovation. Nice to haves Experience working with OTC crypto trading desks, custody platforms, or digital asset settlement networks. Exposure to prime brokerage, collateral management, or repo financing. Familiarity with digital asset custody, wallet infrastructure, and blockchain settlement. Understanding of post-trade automation and data reconciliation technologies. This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice$80k-187k yearly est. Auto-Apply 15d agoMultiple U.S. Locations - Data Center Commissioning Project Manager - All Levels
Apollo Mission Critical Engineering
Remote job
About Us Apollo is a Mission-Critical Infrastructure Engineering, Construction, Commissioning, and Operations Support Services Company. We serve mission-critical industries globally with commissioning, emergency response, operations support, and owner's representative services. Apollo is currently executing projects in multiple states in the United States, in Canada and Brazil. Since our inception, we have built a commissioning firm based on trust, one relationship at a time. We hire the best people who can handle critical systems, love challenges, and thrive in a dynamic environment. We focus on understanding each client's needs and are relentless in meeting them. Location Multiple U.S. Locations - Atlanta, GA; Ashburn, VA; Chicago, IL; Phoenix, AZ; Columbus, OH; Portland, OR; Jackson, MS Job Description We are seeking skilled and motivated professionals of all experience levels to join our team as Project Managers. Apollo Project Managers support all aspects of the project lifecycle. They work as part of the project team and interact closely with our commissioning engineers, other PMs, client representatives, contractors, and other stakeholders on hyperscale data center projects. Project Managers receive limited direction on day-to-day work and general instruction on new projects or assignments. They assist project team leaders and members on projects of routine scope. They are expected to work independently or under limited supervision while providing communication on project progress, issues, or needs. This is an onsite, client-facing role that may require approximately 90% or more travel to various client locations. Education Bachelor's degree in engineering, construction management. a related discipline or one year of project management experience in a related field. Key Responsibilities Assist with pre-commissioning activities including project initiation, kickoff, RFIs and submittals. Coordinate and support resource and material forecasting. Develop, manage, and monitor schedule of project deliverables and tasks ensuring they are completed on time. Participate in, schedule or lead project meetings. Coordinate / perform testing, QA / QC planning to ensure timely completion of tasks in accordance with the project scope. Oversee / coordinate Apollo personnel and Apollo subcontractor activities. Assist in cost and time schedules for proposed work with team leaders. Assign and schedule duties to project team members. Coordinate or oversee start-up or testing activities and project closeout Drive the resolution of project issues, needs and concerns Manage personnel and project hours using company tools. Ensure compliance with project contract obligations Prepare, forecast, and monitor project budgets, profitability, margins, bill rates and utilization and maintain overall responsibility for the profitability of the project. Coordinate with Business Operations team when additional fees / change orders are required. Identify potential project risks and develop / implement strategies to minimize impact and control deviations from estimated costs and project deadlines. Support and development of cost schedules / schedules of value for client progress billing. Maintain client relationships to ensure an ongoing positive relationship to build positive long-term relationships. Ensure client satisfaction through active communication and participation in project work. Coordinate and assist the Program Management and Marketing teams in the preparation of proposals, presentations, and the overall marketing efforts of the company. Provide project / progress reporting to the Executive Management Team. Perform other Related Duties as Assigned Physical Demands The following physical demands must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions: Frequently manipulating, moving, or grasping small parts, devices, or tools. Frequently required to remain in a stationary position. Frequently moving through office areas, critical facilities and other environments, including tight and confined spaces. Exposure to low/high temperatures and outdoor elements such as precipitation and wind. Working and walking on different types of terrain on active construction sites (e.g., concrete flooring, gravel, unpaved roads). Frequently ascending and descending stairs and ladders to access equipment. Occasionally positioning oneself under or over equipment. Occasionally moving equipment weighing up to 50 pounds. Qualifications Knowledge of industry trends, project management and construction procedures and best practices in hyperscale data center environments. Knowledge of business management with planning, resource allocation, leadership, and coordination of people and resources Knowledge of materials, methods and the tools involved in the construction of mission critical facilities and other client facilities. MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams) Exceptional organizational skills Use of construction management software such as Procore Ability to follow company and site safety requirements. Analyze and prepare documents and reports accurately with attention to detail. Ability to communicate effectively in both oral and written form (technical and non-technical information), with internal and external clients. Ability to work successfully as a member of a team and independently with moderate supervision, including on-site and remote working conditions. Analyze complex information and develop plans to address issues or concerns. Experience Levels Entry-Level: 0-2 years of project management experience, preferably in mission-critical or construction environments. Mid-Level: 3-5 years of experience managing project scopes, schedules, and budgets independently, with knowledge of mission-critical systems. Experienced-Level: 6+ years of experience leading complex projects in mission-critical environments, with expertise in lifecycle management and client relations. Prerequisites for Employment Successful background check, including pre-employment drug screening US citizens, permanent residents or any candidate with eligibility to work in the US What We Offer Apollo offers its employees a full benefits package, including: Health and wellness plans (medical, dental, vision, life, disability) Flexible spending accounts Paid time off, holidays, and more Paid parental leave 401K plan with immediate match benefits Employee assistance programs Tuition reimbursement programs Employee discount programs Apollo challenges the brightest, most talented, and driven individuals in the industry by providing an environment that embraces initiative, diversity, and achievement. We are an Equal Employment Opportunity, Affirmative Action employer supporting women, minorities, veterans and people with disabilities. We participate in the Department of Homeland Security E-Verify program.$109k-169k yearly est. 60d+ agoTechnical Lead Network Engineer, Physical Infrastructure
Dropbox
Remote job
Role Description As a Tech Lead for Physical Infrastructure, you will drive the technical strategy and architecture behind Dropbox's global datacenter, network, hardware, and automation systems. You will play a crucial role in areas such as network engineering and automation, datacenter architecture, infrastructure reliability, and large-scale systems design. In this role, you will define the next generation of Dropbox's physical infrastructure-ensuring it is scalable, automated, cost-efficient, and ready to support storage, compute, and AI workloads. You will influence multi-year roadmaps, lead complex cross-team initiatives, and partner closely with senior engineering, operations, and product leaders across the company. This is a high-visibility technical leadership position where you will guide architectural decisions, mentor engineers, and improve the operational resilience of the systems powering hundreds of millions of users. You'll gain substantial senior leadership exposure, influence Dropbox's long-range infrastructure strategy, and help shape one of the most critical parts of our platform. Responsibilities Lead technical strategy and architecture across network engineering, network automation, datacenter engineering, hardware engineering, and physical operations. Design and drive large-scale infrastructure automation systems that improve reliability, reduce manual work, and streamline configuration, deployment, and telemetry pipelines. Guide multi-quarter, cross-functional initiatives spanning cloud infrastructure, datacenter buildouts, and network modernization efforts. Serve as the senior technical escalation point for complex infrastructure challenges, including large-scale design decisions and high-severity production incidents. Partner with Infra SWE, SRE, Capacity Planning, Security, and Operations to ensure Dropbox infrastructure remains reliable, scalable, and cost-efficient. Mentor engineers across multiple disciplines, raising the technical bar through design reviews, architectural frameworks, and best practices. Drive continuous improvement in operational resilience, system reliability, and infrastructure efficiency. Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying. Requirements 12+ years of experience in large-scale infrastructure engineering, including network engineering, distributed systems, or network automation. Proven experience designing and operating production networks (datacenter fabric, backbone routing, traffic engineering, reliability architecture). Strong technical background in infrastructure automation (configuration management, deployment pipelines, orchestration frameworks, telemetry systems). Demonstrated ability to lead multi-team technical initiatives, influencing architectural direction and driving cross-functional alignment. Experience diagnosing and resolving complex infrastructure issues, including participation in high-severity incident management. Effective communication and collaboration skills, with experience working across engineering, operations, and leadership teams. Ability to mentor engineers, drive technical standards, and improve engineering quality across multiple domains. Preferred Qualifications Experience designing or operating datacenter mechanical, electrical, or capacity systems. Background in hardware lifecycle management, server/switch qualification, or vendor evaluation. Experience developing backend or distributed systems supporting infrastructure automation or orchestration. Prior leadership in multi-region infrastructure buildouts or modernization programs. Advanced expertise in network architecture (underlay/overlay fabrics, BGP/EVPN, routing policy, failure domain design). Compensation US Zone 1 This role is not available in Zone 1 US Zone 2$212,700-$287,700 USDUS Zone 3$189,000-$255,800 USD$212.7k-287.7k yearly Auto-Apply 2d agoUnmanned Systems Expert (Defense Advisory / Taiwan Project)
Culmen International
Remote job
About the Role Culmen is looking for an Unmanned Systems Expert (Defense Advisory /Project) to support a team in providing Unmanned Systems (UxS) and capability-based planning to assist the Partner Nation in the development and operationalization of a national-level Special Operations Forces (SOF) Concept. This project is anticipated to have a start date of December 15, 2025, with an estimated level of effort of 280 hours through March 2026 with potential follow on through September 2026. Remote work with limited travel (January 2026 and March 2026). What You'll Do in Your New Role The SME will contribute to workshops and advisory sessions designed to help SOF: Identify trends, strategic guidance, and operational challenges within a joint and whole-of-government framework. Develop the SOF approach, central ideas, and required capabilities-including UxS Capability Areas and DOTMLPF-P considerations. Explore operational challenges in littoral, stay-behind, and contested electromagnetic environments. Define and refine UxS Capability Areas, supporting capabilities, and performance measures. Support institutional development of a sustainable SOF UxS program aligned with national defense priorities. Required Qualifications Demonstrated experience in Unmanned Systems (UxS) development, operations, and policy formulation. Proven ability to support partner-nation advisory efforts and capability-based planning. Knowledge of lifecycle management, sustainment, and asset visibility for UxS. Experience conducting joint concept development, TTXs, and doctrine/policy formulation. Eligibility to obtain a U.S. security clearance. Desired Qualifications Bachelor's degree in engineering, computer science, or related technical field (e.g., aerospace, mechanical, electrical, or robotics). Remote Pilot Certificate or equivalent professional certification. Practical experience in real-world UxS operations with strong problem-solving and analytical skills. Prior experience operating in high-threat environments. Familiarity with Counter-UxS systems, associated doctrine, and lessons learned. Experience integrating conventional and special operations to optimize campaign effectiveness. About the Company Culmen International is committed to enhancing international safety and security, strengthening homeland defense, advancing humanitarian missions, and optimizing government operations. With experience in over 150 countries, Culmen supports our clients to accomplish critical missions in challenging environments. To learn more about Culmen International, please visit ************** At Culmen International, we are committed to creating and sustaining a workplace that upholds the principles of Equal Employment Opportunity (EEO). We believe in the importance of fair treatment and equal access to opportunities for all employees and applicants. Our commitment to these principles is unwavering across all our operations worldwide.$108k-169k yearly est. Auto-Apply 6d agoSpecialist, Cisco Services and Renewals -REMOTE
Presidio
Remote job
Presidio, Where Teamwork and Innovation Shape the Future Atâ¯Presidio, we're at the forefront of a global technology revolution, transforming industries throughâ¯cutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role As a Cisco Specialist, Services and Subscription Management, your primary role is to drive revenue growth in Cisco service contract renewals through retaining existing clients, upselling to strategic premium offerings, expanding within existing customer base, and assisting in uncovering white space opportunities. This role is responsible for supporting Presidio's federal customer base through the lifecycle of an agreement including creating renewal quotes/proposals, participating in driving Services EA opportunities and true forwards, managing the data throughout the term, and processing renewal orders. The Cisco Specialist works directly with Account Executives, clients, and Cisco, as well as cooperatively with internal cross functional teams to ensure success of the renewals practice. Responsibilities include: Proactively manage customer Cisco renewals and timeline for assigned account base Review renewals for upsell opportunities, position new offers, create and present quotes/proposals Participate in joint Presidio/OEM strategy meetings relating to renewal (multi-year, transition to Enterprise Agreements and additional strategic programs) Participate in customer facing meetings to present offerings, address questions, and drive opportunities to closure Assist in the Services EA sales cycle by helping identify qualified target customers, building standard renewal comparison quotes as needed, working in EAMP to scope the CX proposal install base Work in tandem with EA Client Success Managers to prepare customers for Services EA True Forwards, validate inventory adds/removals, assist with budgetary estimates, and work with Cisco asset management teams as needed Maintain and reconcile end-user's Cisco contract inventory and proactively manage this process quarterly, annually, etc. Triage all Cisco services related questions and issues both internally and externally Work with regional management, account executives and cross functional teams to promote and develop the Cisco service practice with the goal of increasing attach rate, renewal rate, and Services EA adoption. Accurately forecast renewals pipeline in conjunction with Account Executives Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting Periodically review contracts within account base for accuracy - maintaining clean, consolidated contracts and managing customer access Prepare and process orders utilizing internal tools Track orders to completion, escalate as required, and ensure accurate booking Prepare and deliver Quarterly Business Reviews to clients as required Required Skills and Professional Experience Proficient in Microsoft Excel and MS applications Strong written and verbal communication skills Ability to work independently and in a cross functional team environment Strong knowledge of Cisco services, contracts, and Enterprise Agreements Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP) Knowledge of service lifecycle management and subscription models Preferred Skills and Professional Experience 3+ years' experience in a support agreement renewal role Experience with Cisco service contracts and CX EA's (renewals, subscriptions, Enterprise Agreements) Experience supporting federal government programs, contracts, or stakeholders preferred Direct customer-facing experience (presentations, QBRs, consultative selling) Ability to provide revenue growth through renewals and upsells Contract and order management experience (tracking, reconciliation, processing) Your future at Presidio Joiningâ¯Presidioâ¯means stepping into aâ¯culture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inâ¯AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here,â¯your impact is real.â¯Whether you're harnessing the power ofâ¯Generative AI, architecting resilientâ¯digital ecosystems, or drivingâ¯data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit ***************** ***** Applications will be accepted on a rolling basis. Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances. To read more about discrimination protections under Federal Law, please visit: ************************************************************************************************ If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to ************************ for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to ************************ . Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. #LM$44k-65k yearly est. 6d agoUS Manager, Digital Revenue
Henry Schein
Remote job
Don't just work somewhere, join Brasseler and be a valued team member of a world-class health care organization! Our Culture: Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge. Our Philosophy: Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA's strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA. Explore our career opportunities below to learn more. JOB OVERVIEW: This position is responsible for driving digital revenue growth through strategic management of the company's digital marketing channels and platforms. This role requires a deep understanding of digital analytics, website optimization, conversion rate optimization (CRO), paid and organic marketing strategies, and customer engagement across digital platforms. This role will oversee web content strategy, social media, email marketing, SEO, SEM, and overall digital brand presence to optimize online revenue generation. KEY RESPONSIBILITIES: Develop and execute a comprehensive digital revenue strategy aligning digital marketing initiatives with overarching business and revenue objectives. Analyze, interpret, and report on digital campaign performance, providing actionable insights and recommendations to stakeholders and executive leadership. Implement sophisticated digital analytics and tracking tools (e.g., Google Analytics, Adobe Analytics) to measure performance, user engagement, conversion metrics, and revenue attribution. Foster strong cross-functional collaboration with Sales, Product Management, and Marketing teams to enhance digital content effectiveness and support integrated marketing campaigns. Oversee content strategy development and production, ensuring alignment with branding, sales initiatives, and customer lifecycle management across digital platforms. Manage and optimize the company's digital ecosystem, including websites, social media platforms, email campaigns, SEO strategies, and paid digital marketing channels. Monitor digital market trends, competitor strategies, and consumer insights to identify revenue growth opportunities and optimize existing digital marketing efforts. Lead continuous website improvement projects focusing on user experience (UX), conversion optimization, landing page development, and site architecture enhancements. Coordinate paid digital marketing campaigns (PPC, social media advertising, programmatic display) focusing on ROI optimization and revenue growth. Act as the digital marketing SME (Subject Matter Expert) within the company, guiding teams on best practices, emerging trends, and innovative revenue-driving strategies. SPECIFIC KNOWLEDGE & SKILLS: Extensive experience in product management, with a distinguished track record of successful product launches and management. Experience in strategic planning, cross-functional team leadership, and driving product innovation in a competitive market. Expert-level knowledge of digital marketing strategies including SEO, SEM, CRO, email marketing, social media marketing, and content marketing. Proficient with web analytics and marketing platforms (Google Analytics, HubSpot, Marketo, Salesforce Marketing Cloud, Adobe Experience Cloud). Strong technical skills in HTML, CSS, web content management systems (WordPress, Drupal), and familiarity with web authoring and digital graphic design tools (Adobe Creative Suite). Proven ability to create and implement data-driven, revenue-focused digital campaigns. Experience working in both PC and Mac environments, with strong proficiency across diverse digital technologies. GENERAL SKILLS & COMPETENCIES: Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance Outstanding verbal and written communication skills and ability to resolve disputes effectively Excellent presentation and public speaking skills Excellent independent decision making, analysis and problem solving skills Understand and act on financial information that contributes to business profitability Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility Lead team(s) to achieve company goals in creative and effective ways Excellent planning and organizational skills and techniques Communicate effectively with senior management Good negotiating skills and ability to effectively manage outsourced relationships Ability to influence, build relationships, understand organizational complexities and manage conflict Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures Ability to lead virtual teams MINIMUM WORK EXPERIENCE: Typically 10 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 1 or more years of management experience. PREFERRED EDUCATION: Typically a Bachelor's Degree or global equivalent Business, Marketing, or in a related discipline. Master's degree or global equivalent a plus. TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment. No special physical demands required. Benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. *Benefits may vary by location or status. Henry Schein is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is ******************* . Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.$97k-122k yearly est. Auto-Apply 1d agoDC Engineer Specialist
Hexaware Technologies
Remote job
Role: Communication Engineer Job Responsibilities: • Provide technical leadership and hands-on support for the integration, configuration, testing, and maintenance of Land Mobile Radio (LMR) systems, including Motorola, L3Harris, and Kenwood platforms. • Collaborate with internal teams and vendor partners to plan and execute system integration activities, ensuring seamless interoperability between disparate radio systems. • Perform detailed system analysis, coverage assessments, and troubleshooting of RF and LMR infrastructure components, including base stations, repeaters, antennas, combiners, and network interfaces. • Support acceptance testing, validation, and certification of LMR systems for operational deployment within transit and public safety environments. • Develop and execute test plans, document test results, and provide recommendations for system optimizations and issue resolution. • Interface with software engineers, network engineers, and field technicians to resolve complex system integration challenges. • Conduct root cause analysis of system faults and develop effective mitigation strategies to ensure system reliability and availability. • Maintain accurate documentation of system configurations, design changes, test reports, and integration procedures. • Provide ongoing technical support, preventive maintenance, and system upgrades as part of the LMR system lifecycle management.$78k-106k yearly est. Auto-Apply 7d agoExecutive Director, Safety Science, Global DSPV
Ultragenyx Pharmaceutical
Remote job
Why Join Us? Be a hero for our rare disease patients At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won't go - challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them. Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth - so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work. If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team . Position Summary: Responsible for leading global safety surveillance, benefit risk strategy and life-cycle management for a portfolio of Ultragenyx products, ensuring compliance with international pharmacovigilance regulations. The experienced individual must have management experience with advanced benefit-risk/safety data analyses experience, good written and verbal communication skills, as well as hands-on PV experience with a proven track record of major accomplishments. ultrainnovative - Tackle rare and dynamic challenges Work Model: Remote: Officially documented as working full-time from home, with travel to Ultragenyx's offices or other locations on occasion as needed. Responsibilities: Provides DSPV leadership in support of the development, registration, and life-cycle management for assigned Ultragenyx portfolio of products Guides, coaches, managers assigned Safety Science professionals to ensure their professional development and advancement Lead/contribute to the safety aspect of interactions with Regulatory authorities worldwide (FDA, EMA etc.) at type C, B, pre-BLA/MAA/NDS meetings, Scientific Advice, Advisory Committee meetings, or other scientific advice forums for portfolio products Provide DSPV leadership to support Ultragenyx Commercial organization global launch activities for portfolio products Manages pre- and post-marketing safety surveillance activities in compliance with ICH guidelines, Good Pharmacovigilance Practices (GVP), & all applicable global health authority regulations, guidance and best practices Builds partnerships with key senior stakeholders from other functions to ensure strategic and operational business goals are met through the sharing of knowledge, expertise and the provision of appropriate resources Liaises and negotiates with global regulatory authorities as needed for all aspects pertaining to drug safety, including resolution of key regulatory-safety issues and to expedite approvals of products Maintains awareness of global regulatory environment, facilitates interpretation of PV regulations, and assesses impact of changes on business and PV system Proactively manages critical and urgent safety issues, taking leadership for the DSPV contribution for portfolio products Develop and implement department policies, processes and SOPs Support inspection readiness activities, internal audits, and external inspections for Safety Science Contribute to the generation and maintenance of Pharmacovigilance Agreements (PVAs) Requirements: MD required Minimum of 12 years in a senior/advanced PV Science role within the pharmaceutical/biotechnology industry, with at least 5 years in supervisory capacity Rare disease experience in all phases of biologic, small molecule, mRNA and gene therapy drug development preferred including IND/CTA, NDA/BLA/MAA experience with success interacting with Regulatory authorities, Advisory Committees, or other scientific advice forums Strong people management skills, willingness to develop team and help others succeed Extensive working knowledge of global PV/safety regulatory environment including ICH, international regulations, guidelines, standards of Good Pharmacovigilance Practices (GVP) including best practices and implementation Working knowledge of industry standard safety databases (ARGUS), Regulatory databases, and other electronic data capture systems Strong medical science analytical reasoning skills with experience in the principles and techniques of data analysis, proficient in data analysis software and data presentation; interpretation and clinical relevance Excellent interpersonal communication, and influencing skills (up and down); success influencing executives and senior level scientific management as well as external representation of company MedDRA trained and working knowledge of MedDRA and WHO Drug dictionaries Real-world supporting PV audits and health authority inspections Domestic / international travel may be required #LI-CS1 #LI-Remote The typical annual salary range for this full-time position is listed below. This range reflects the characteristics of the job, such as required skills and qualifications and is based on the office location noted in this job posting. The range may also be adjusted based on applicant's geographic location. This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment. Pay Range$324,000-$400,300 USD Full Time employees across the globe enjoy a range of benefits, including, but not limited to: · Generous vacation time and public holidays observed by the company · Volunteer days · Long term incentive and Employee stock purchase plans or equivalent offerings · Employee wellbeing benefits · Fitness reimbursement · Tuition sponsoring · Professional development plans * Benefits vary by region and country Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at ********************************. See our CCPA Employee and Applicant Privacy Notice . See our Privacy Policy . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed to : ******************************** .$96k-174k yearly est. Auto-Apply 9d agoProgram Manager, Business Practices
Stripe
Remote job
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Global Business Services' (GBS) Business Practices team establishes and manages policies and processes for the GTM motion, including deal policy, approval and revenue contracting processes, and other deal related operations (e.g. misbilling, deal support models, etc). The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS's priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations. This role sits within Global Business Practices' Business Practices team, responsible for establishing, managing, and improving policies and processes to improve deal quality and velocity for Stripe. What you'll do Our Business Practices Program Managers are focused on solving GTM's deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs, with multi-layered stakeholder management and significant cross-functional team engagement. The ideal candidate will: (1) has deal policy and process background working at a hypergrowth technology/GTM org, (2) has superior communication skills to work across senior stakeholders across different functions, and (3) thrives when solving complex problems with limited oversight & incomplete data. Responsibilities Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end (e.g. Misbilling or revenue contracting related improvements), and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals Manage directly (or coordinate) the ‘full-stack' of change management activities across stakeholder engagement and creating champions, messaging/communication planning, support and enablement Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions Work cross-functionally to identify deal lifecycle improvement opportunities for the GTM teams spanning strategy, people, policy, process, and/or technology Develop program standards (center of excellence), providing guidance, consulting, and coaching to peers and others on partner teams Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision Make exec level recommendations and drive decisions, where necessary Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A strong track record of delivering global, complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing, ambiguous environment end-to-end Experience with deal management processes, deal process related root cause analysis, and commercial agreements 7+ years of experience in program management, business operations, management consulting or a related discipline Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment The ability to diagnose, simplify and structure problems and solutions while having command of “the details” Enthusiastic “roll up your sleeves” mentality Excellent analytical, presentation, and communication experience, influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness. Preferred qualifications Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change Deep problem solving and analysis experience (solving business problems - commercial, operational, financial) in a sales-oriented environment A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself, and those around you) You demonstrate leadership qualities throughout your work - taking ownership of challenges, selflessly supporting your colleagues, and setting the standard for quality in your deliverables Prior experience with Salesforce, CPQ, Deal Approval, Contract Lifecycle Management tools Prior experience with payments and/or SaaS Comfort with SQL and/or Google Sheet for analyzing large datasets$84k-125k yearly est. Auto-Apply 1d agoCGI Momentum Subject Matter Expert - Financial Management Business Transformation - Dept of Veterans Affairs
Aptive
Remote job
The Momentum Technical Subject Matter Expert (SME) will serve as a key technical authority supporting the implementation, modernization, and optimization of CGI Momentum for a Cabinet-level federal agency. This role provides deep subject-matter expertise in Momentum's financial, acquisition, and technical architecture components, offering guidance across requirements development, system configuration, and solution design. The SME will help shape system enhancements, ensure architectural alignment with federal IT standards, and advise on improvements across domains such as security, networking, automation, and software lifecycle management. The ideal candidate has extensive experience leading Momentum implementations, collaborating with both functional and technical teams, and delivering innovative system improvements that enable scalable, compliant, and efficient federal operations. Primary Responsibilities Serve as the technical SME for CGI Momentum financial and acquisition modules. Provide expert technical guidance during requirements analysis, system design, configuration, and implementation. Lead evaluations of system architecture, integrations, interfaces, and data structures. Recommend system improvements across architecture, networking, automation, security, and communications. Support development and documentation of technical specifications, design decisions, and system artifacts. Advise program leadership on modernization strategies, emerging technologies, and best practices. Coordinate with functional, development, and operations teams to ensure technical alignment. Participate in technical reviews, solution walkthroughs, and governance discussions. Troubleshoot complex system issues and guide root-cause analysis efforts. Promote adherence to software lifecycle management, configuration management, and federal IT standards. Minimum Qualifications Demonstrated experience implementing a financial or acquisition management system for a Cabinet-level federal agency. Hands-on experience with CGI Momentum configuration, customization, and integration. Proven ability to lead technical analysis, requirements development, and system implementation activities. Strong knowledge of information systems architecture, networking principles, security controls, and automation technologies. Experience providing technical or managerial direction in IT system development or modernization projects. Familiarity with federal financial management processes, acquisition lifecycle requirements, and compliance frameworks. Excellent communication skills for interfacing with technical teams, functional stakeholders, and senior leadership. Desired Qualifications Experience with large-scale Momentum implementations across both financial and acquisition domains. Knowledge of federal system modernization initiatives, cloud strategies, and emerging architectures. Experience with modeling and simulation tools used to evaluate system performance or architecture alternatives. Background supporting federal agencies with FFMIA, FISMA, FITARA, or other compliance-driven programs. Experience integrating Momentum with enterprise data systems, reporting platforms, or shared services. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012 Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.$83k-124k yearly est. Auto-Apply 8d agoDocument Assembly Optimizer
Vineskills
Remote job
This is a new opportunity for you to use your legal background, and focus it on technology.About Vineskills Vineskills is an employee-owned team of 60+ legal tech experts focused on helping law firms get the most out of Filevine. We specialize in implementation, optimization, data migration, and workflow design, applying best practices learned from hundreds of firms. Our optimizers act as “insourced” team members for firms that need deep, dedicated expertise. Whether launching a new Filevine build or improving an existing one, we combine legal-tech know-how with white-glove service to drive operational excellence and business results. We also support connected tools like Lead Docket, QuickBooks, Domo, Filevine AI, FVDA, and Outlaw. Filevine Document Assembly (FVDA) Optimizer Focus You'll work with firms that are already live in Filevine and/or FVDA, consulting them on best practices, finding long-term solutions, helping them optimize document templates, and making meaningful legal process and workflow improvements within Filevine. Responsibilities include: Act as the firm's in-house expert and consultant, building long-term relationships and establishing trust. Host regular check-in calls to identify priorities and screen share solutions. Enhance workflow efficiency by leveraging template configuration best practices to address evolving needs. Educating clients on new features, upgrades, and best practices. Obtain and maintain Filevine and FVDA certification. This role is for you if you: Have experience using the backend of Filevine, including advanced permissions and custom editor. Have document template skills, contract lifecycle management (CLM) skills, experience with merge docs Love technology and legal processes and combining the two and the future of legal work! Have experience working in a law firm (case manager, paralegal, attorney, law clerk, IT role, etc.), and love solving problems through tech. Prefer working on the business rather than in it - designing systems, not managing individual cases. Enjoy designing and improving business processes, asking smart questions, thinking creatively, and translating ideas into technical builds. Thrive in being client-facing and building long-lasting relationships. Are eager to keep learning about Filevine and the ever-evolving technology landscape. Why Work with Vineskills? Salary Range: $74,400 - $150,000+ per year based on experience and qualifications. Bonus: Opportunity to earn a monthly bonus based on the amount of client work you decide to take on. When you get better and faster at your job, you can increase your pay. Employee Ownership: As part of our Employee Stock Ownership Plan (ESOP), employees receive company shares at no cost, building equity in the business over time. Recent contributions have ranged from 30% to 35% of an employee's annual salary. 401k plan offered through Empower Health & Wellness: Medical, dental, and vision benefits are offered through various plans, and the employer covers 70% of the cost. This includes up to full family coverage with HSA and FSA options. Vineskills covers short-term disability coverage. Paid Time Off: Three weeks of PTO and three days of sick leave, expanding to four weeks of PTO in year four. 12 paid holidays and a growing tradition of a holiday slowdown between Christmas and New Years. A new Mac or Windows laptop is yours to keep on your first Vineskills' anniversary. 100% remote position with flexible work hours. Opportunity to grow your legal-finance-tech career in a fast-growing company.$31k-40k yearly est. Auto-Apply 25d agoOperating Systems / Network Analyst 2
Southern Oregon University
Remote job
Date application must be received for priority consideration by: November 20, 2025 Closing Date or if blank, Open Until Filled: Job Family Group: Support Staff Support Staff Classification Title: Operating Systems/Network Analyst 2 Division/Department: Finance and Administration/Information Technology Compensation Range (commensurate with experience): Salary Range 32I-2, $28.94-$36.06 per hour, $5,017-$6,250 monthly FLSA Status: Non Exempt Appointment Basis: 12-month Time Type: Full-time Benefits Eligible: Yes Renewable/Non-renewable/Grants/Limited Duration: Renewable This position must possess and maintain a current, valid Driver License: Yes This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes Remote Work Type: On Campus Work Hours: M-F 8-5 Flexible schedule when required. SPECIAL INSTRUCTIONS TO APPLICANT: Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration. For inquiries and additional information, please contact Human Resource Services via email at *********** or by phone at *************. To view SOU's very generous benefits and pension programs available to eligible positions, please visit *************************************************************************************************************** Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, ****************************************** demonstrates our value and commitment to our employees. POSITION DESCRIPTION: Information Technology provides information resources and technology services to the entire campus community, in support of the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus information technology, media, and telecommunications infrastructure, including: desktop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote on-line services, open-access and program specific computer labs, consulting, training, and user support. Information Technology provides assistance to University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness. The ability to interact with a diverse population is essential. This position is responsible for the maintenance and administration of server, infrastructure, and application systems that service the SOU Campus Network. This includes configuring enterprise solutions to meet customer expectations and requirements, align with the mission and goals of the University, and comply with Information Technology department standards, policies, and procedures. The position shares system administration responsibilities with the other members of the Infrastructure Services Team. Duties performed include: Setup and provisioning of enterprise applications. Setup and provisioning of new servers, including virtual servers. Developing specifications and project plans for operating systems and enterprise software deployments. Collaborating with the other system and network administrators to design, monitor, and support the university's infrastructure, including physical, logical, security, and disaster recovery. Monitoring and patching servers for security and operating system updates. Cooperating with the other members of the Infrastructure Services Team to design, maintain, and update the university's enterprise directory. Supervising student employees involved in server systems activities. Working closely with User Services staff. Supporting escalated technical issues. Installing operating system upgrades. Maintaining electronic logs and other records for periodic review. Performing regularly scheduled maintenance. Configuring and maintaining network printing operations. Maintaining a test environment for research and development on new operating systems and other system software. Performing system backups and file restores. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. This job requires a flexible work schedule, as server and systems maintenance often must happen after normal business hours and on weekends. Minimum Requirements This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience. SOU interprets these minimums as a Bachelor's degree in Computer Science, Information Systems, or other related field, and four (4) years experience OR equivalent combination of education, technical training and experience totaling eight (8) years and demonstrated experience administering and supporting enterprise server environments (e.g., Windows Server, Red Hat/Ubuntu Linux) and virtualization technologies (e.g., VMware, Hyper-V). Typical skills for each core function are cited below. Operating Systems Analysis Knowledge of internal operating system technology, computer operations and hardware, and network communications theory; Ability to use operating system languages as defined by the campus and ability to perform systems-level programming in a distributed, networked environment; Ability to use performance monitoring software and interpret results; Ability to perform preventative and remedial maintenance to operating system(s); Ability to interface/integrate campus defined operating system(s) with software and other systems; Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications; Knowledge of applications programming techniques and procedures; Understanding of job control and production procedures with an ability to troubleshoot and isolate production problems and application code; Ability to research and survey new products and/or releases, such as productivity tools; Ability to establish and document operations procedures; Knowledge of network operating systems and network architecture, configuration, and protocols; Knowledge of client-server technologies. Operating Systems Administration Familiarity with scripting languages (PowerShell, Python, or Bash) for automation. Knowledge of system management and security/control procedures; Knowledge of database design, structure development, features, operations, programming, and data access principles; Knowledge of data communication network architecture, configuration, protocols, and interfaces; Knowledge of operating systems and storage capacity, including ability to perform capacity planning; Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems; Ability to develop and execute disaster recovery plans; Ability to establish data security standards and procedures; Ability to tune database systems and maintain database software. Strong understanding of Active Directory or LDAP directory services. Network Planning and Implementation Knowledge of network activities, configuration, protocols, and interconnectivity requirements for internal/external information transmission; Computer/video skills on specific applicable hardware and software; understanding of system functionality and components; Specialized vendor training or licensing to meet a specified departmental need; Ability to interpret data on system usage and develop engineering specifications to support changing service levels; Ability to interpret and apply broad regulatory standards and technical specifications to assignments; Ability to monitor and manage vendor relationships to ensure responsiveness and quality. Identity & Access Management: Demonstrated experience with IAM platforms such as Okta, AWS IAM, or similar enterprise identity management solutions Authentication Protocols: Working knowledge of SAML 2.0, including configuration and troubleshooting of SAML-based SSO integrations Network Services: Proficiency in DNS administration (zone configuration, record types, troubleshooting) and DHCP management (scope creation, reservations, lease management) Knowledge of essential network and system security concepts Working understanding of firewalls and network ACLs Understanding of file system and application permissions (e.g., Read, Write, Execute; inheritance) Knowledge of encryption basics (e.g., symmetrical vs. asymmetrical encryption, AES, RSA, cipher suites) Certificate and PKI basics (e.g., digital signatures, certificate authentication, certificate authorities, certificate lifecycle management) Preferred Requirements Industry certifications such as Microsoft Certified Systems Engineer (MCSE), Red Hat Certified Engineer (RHCE), VMWare Certified Professional (VCP), Okta Certified, Box Certified. COMPTIA certified. Experience with the account management in systems such as , Okta, Active Directory, or Workday. Experience with Workday Experience with the Box Enterprise file storage system Experience with database systems (Oracle, MS SQL Server, MySQL) Experience with high-availability clustering (MS, Novell, SQL Server). Experience with enterprise directories (Active Directory, eDirectory, LDAP). Experience with enterprise data backup systems (Veeam, Backup Exec, Syncsort). Experience with enterprise storage systems (iSCSI, SANs, NAS) Experience with virtualization technologies (VMWare, MS HyperV, Xen, KVM). Experience with router and switch configuration. Experience with Network Security Appliances (Palo Alto, SonicWALL, Sourcefire). Experience with configuration management software (Puppet, Chef, SaltStack). Experience with infrastructure monitoring software (Zenoss, Nagios, Zabbix, Icinga). Management, Microsoft Fore Front Identity Manager). Experience working within enterprise Information Security frameworks to protect data and secure systems. Essential Functions Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive: (80%) Shared Network and System Administration Work includes evaluation of technical options; consultation with systems engineers, user support teams, users, and management to determine specifications; creation of design documents, determining configuration standards; with consideration given to reliability, usability and ease of ongoing maintenance. Design and implement network support systems -- Responsibilities include; performing evaluation of technical options; consultation with systems engineers, management, vendors, and end users to determine system specifications; creation of detailed design, and configuration plans that consider fault tolerance, reliability, upgradeability; development of implementation strategies which ensure rapid deployment, ease of conversion, and integration with other network systems. The following duties are shared with the Infrastructure Services Manager and other team members: Installation, upgrade, and maintenance of server hardware and operating systems. Installation, upgrade, and maintenance of network security hardware and software. Installation, upgrade, and maintenance of enterprise software. Installation, upgrade, and maintenance of network storage. Installation, upgrade, and maintenance of desktop hardware, operating systems, and applicationssoftware. Planning and coordinating the deployment of new application software/systems, and the upgrade of existing application software/systems, including support for distributed campus enterprise applications. General enterprise-level administration of all of the resources listed above, including monitoring and security. Documentation of the setup, configuration, and associated procedures for the systems administered by and/or within the purview of this position. Maintain system documentation, including network diagrams, procedures, and configuration details Responsible for designing and managing account creation and deletion processes. Configure and manage Single-Sign-On (SSO)integrations across multiple applications and services utilizing SAML and OAuth/OIDC. Administer and maintain enterprise identity and access management (IAM) systems, including Okta and AWS IAM in cloud platforms such as AWS, GCP, and Entra/Azure. Identity management administration. Oversee DNS and DHCP services, including zone management, record maintenance, and IP address allocation (5%) Network Printing Configure and maintain a network printing environment for the campus network. Assist User Services staff with the creation of network printers. Maintain print accounting and management software. (5%) Data Backup and Recovery Maintain a schedule of backup jobs for university systems. Perform media rotation, and media lifecycle tasks. Restore data as needed. Maintain disaster recovery systems and associated procedures. (10%) Technical Support Troubleshoot network and enterprise application system problems. Ensure system reliability and 7×24 operation of the network and other enterprise systems. Informs Help Desk personnel of system outages, actions undertaken to remedy system problems or failures, and estimated time of resolution for a given system outage. Ensure that systems problems have been efficiently and effectively remedied. Assist User Services with user account configuration issues as necessary ensuring that SOU account administration procedures and guidelines are followed. Plan and submit projects to Change Management for projects which may impact users, or the campus community. Skills, Knowledge, and Abilities Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations. Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations. Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems. Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy. Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters Demonstrated ability to work with a high level of productivity and accuracy/attention to detail. Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions. Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email. Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies. Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures. Demonstrated ability to provide training and direction to student assistants. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. Knowledge of internal operating system technology, computer operations and hardware, and network communications theory Ability to use performance monitoring software and interpret results. Ability to perform preventative and remedial maintenance to operating system(s). Ability to interface/integrate campus defined operating system(s) with software and other systems. Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications. Ability to establish and document operations procedures. Knowledge of network operating system and network architecture, configuration, and protocols. Knowledge of client server technologies. Knowledge of data communication network architecture, configuration, protocols, and interfaces. Knowledge of operating systems and storage capacity, including ability to perform capacity planning. Ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems. Ability to develop and execute disaster recovery plans. Ability to establish data security standards and procedures. Ability to tune database systems and maintain database software. Knowledge of communication transmission technologies (e.g., circuit and packet switching, satellite uplink, etc.). Knowledge of network traffic and performance parameters to interpret variance and service impact to users. Ability to analyze network/systems problems using appropriate test structures and related diagnostics (e.g., protocol analyzer, T-bert analyzer, spectrum analyzer, etc.). Understanding of connectivity, system integration, and traffic issues. General knowledge of telecommunication network design, topology system interface, and protocols to meet support requirements. Understanding of telephone switching technology support, data/video communications, and transmissions media and their performance capabilities. Knowledge of telecommunications and video industry standards. Ability to install network subsystems and to modify local, customized software programs/features (e.g., voice mail, electronic mail, and telecom features). Physical Demands The position spends the majority of time in meetings, sitting, or working at a computer. Occasional lifting of network servers, and other computer equipment. Travel to technical training may occasionally be required. Special Conditions Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. Must be able to successfully pass a pre-employment background check. This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA). The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services. _________________________ SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources. Diversity Statement: Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community. SOU Land Acknowledgement We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (******************* and the Confederated Tribes of Siletz Indians (**************** are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people. Notice to Prospective Employees Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention. An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: ****************************************************** A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call ************, or email ************************.$28.9-36.1 hourly Auto-Apply 40d ago
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