NOC jobs near me - 62 jobs

Customer Escalations & Advocacy Representative Department: Networks Operations The Customer Escalations & Advocacy Representative will serve as a senior customer-facing resource responsible for managing complex and sensitive escalations across Vero Fiber's residential, small business, and enterprise segments. This role will advocate for customer needs internally, drive resolution of recurring issues, and work cross-functionally to improve customer experience and retention. RESPONSIBILITIES Act as the primary escalation point for high-impact, sensitive, or unresolved customer issues. Proactively track, document, and analyze escalation trends to identify root causes and recommend process or policy improvements. Partner with frontline customer service, billing, technical support, NOC, and engineering teams to drive timely and effective resolution of escalated cases. Serve as an internal customer advocate, ensuring customer perspectives and pain points are considered in operational and strategic decisions. Manage direct communication with customers in escalated situations, providing clear, empathetic, and solution-focused updates. Support retention efforts for high-value or at-risk accounts by collaborating with management, sales, and service support teams. Develop escalation handling processes, playbooks, and best practices to standardize and improve how Vero manages escalated customer issues. Prepare and deliver regular reports summarizing escalation volume, drivers, outcomes, and any recommendations for improvement. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS 3+ years in account management, sales, customer success, or a related customer-facing role - ideally within telecommunications, ISP, or technology sectors. Strong problem-solving skills and a solution-oriented mindset. Excellent communication, active listening, and conflict resolution skills. Proven ability to manage high-stakes or emotionally charged customer interactions with professionalism and empathy. Comfortable collaborating across teams and influencing without direct authority. Experience analyzing data and trends to recommend business process improvements. Knowledge of Sonar (or other) CRM tools preferred. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: **************** This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: You will own the quality and release lifecycle for infrastructure changes across data centers and public cloud environments. Your mandate: design a predictable release train, implement quality gates and automated validation, coordinate stakeholders (I&O, SRE/NOC, Security, Networking, Platform), and deliver safe, auditable changes with crisp communication and measurable outcomes. What You'll Do: Release management & governance Define the enterprise I&O release calendar, maintenance/blackout windows, and cutover playbooks. Support our pragmatic CAB/ECAB with risk‑based approvals and stop‑the‑line authority. Classify and streamline change types (standard/normal/emergency) with clear SLAs and readiness criteria. Quality engineering for infrastructure Establish quality gates: peer review, linting, security/policy checks, dependency/impact analysis, and rehearsed rollbacks. Drive and build pre‑ and post‑change automated validation (synthetics, health probes, config drift checks, capacity and error budgets). Standardize canary/blue‑green/ringed rollouts for infrastructure components and configurations. Automation & CI/CD Integrate infrastructure changes into pipelines (build, test, promote, release) with approvals, audit trails, and artifact versioning. Promote policy‑as‑code, secrets hygiene, and tamper‑evident change packages; champion “Everything as Code.” Change execution & readiness Orchestrate rehearsals in lower environments; verify go/no‑go criteria, back-out plans, and owner sign‑offs. Ensure observability (dashboards, logs, traces, synthetics) is in place before and after releases; tie checks to SLOs/SLIs. Risk, audit & compliance Map release controls to frameworks (e.g., SOC 2/ISO 27001); automate evidence collection (approvals, test results, diffs, timestamps). Maintain change records, CMDB/CIs linkage, and separation of duties. Communication & leadership Publish release notes, stakeholder briefings, and customer communications (internal/external status pages). Facilitate blameless post‑release reviews; drive preventative engineering and standards. What You'll Need: 8+ years in enterprise Infrastructure & Operations, with 3-5+ years leading QA and Release for infra/platform changes. Demonstrated success institutionalizing: A repeatable release train with measurable reliability. Automated validation and policy‑as‑code in CI/CD. Risk‑based CAB/ECAB and evidence‑driven compliance. Strong command of ITIL v4 change principles adapted for modern, code‑driven infrastructure. Hands‑on literacy with source control, pipeline tooling, configuration/infrastructure testing, observability, and incident management. Exceptional stakeholder management and concise, executive‑ready communication. A data‑driven mindset; comfortable defining and improving operational KPIs. Bonus Points: Experience coordinating global maintenance windows across regions and time zones. Familiarity with network, compute, storage, container platforms, and managed cloud services (at a release/quality level, not necessarily as a service owner). Exposure to resilience testing/chaos game days, capacity planning, and dependency mapping. Background with CMDB design, service catalogs, and impact analysis. #LI-Remote #LI-JC3 Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at ************************** for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $125,000 - $180,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here. Expected Close Date of Job Posting is:11-29-2025

#GetThereFirst Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization. Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure. Join Us in the Fight Against Cyber Threats! Digital Hands is a top-ranked security services leader known for delivering innovative, award-winning solutions that empower organizations to defend against the ever-evolving cyber threat landscape. Our leadership rankings and awards in the MSSP and MDR sectors are a testament to our prowess. Our consultative and custom approach to support CISOs and CIOs in assessing risk and outsourcing workload with carefully mapped outcomes set us apart from “one size fits all” competitors. We are seeking a dynamic, consultative, and results-driven Sales Account Director - Outsourcing Practice with expertise in risk advisory, outsourcing, and managed and professional services within the cybersecurity space. This high-impact role focuses on acquiring new logos and driving pipeline growth, particularly among mid-to-large-tier organizations. Leveraging strong industry relationships and experience in staff augmentation, vCISO engagements, and security outsourcing, you'll engage with CISOs, CIOs, and other key stakeholders to deliver tailored solutions. The ideal candidate thrives in a hunter role, creating custom solutions through strategic, client-focused selling. About You You're a Hunter: You're motivated by closing new business and setting achievement records. You proactively seek out new opportunities, identify key decision-makers, and convert prospects into long-term clients. You Take a Consultative Approach: You're naturally curious, creative, and open-minded - able to quickly understand a prospect's unique business challenges and design the right solutions to solve them. You're not just selling; you're problem-solving. You're Relationship-Focused: You build lasting relationships with executives and security leaders, aligning Digital Hands' solutions with their unique business needs. You're Tech-Savvy: You understand the cybersecurity landscape, including risk advisory, managed services, professional services, and/or staff augmentation space. You're fluent in the language of MDR, EDR, SIEM, and vCISO services, and can confidently discuss technical solutions with both technical and non-technical stakeholders. You're Results-Driven: You consistently exceed sales targets and grow your book of business by nurturing prospects and closing high-value deals. What You'll Do Drive New Business: Generate and close new logo opportunities, focusing on high-value outsourcing engagements aligned with our cyber capabilities. Design Solutions: Conduct strategic, consultative conversations with security and IT leaders to co-create service packages, including vCISO, SOC/NOC optimization, and more. Engage the Market: Represent the brand at industry events, CISO roundtables, and executive-level meetings to build visibility and credibility. Leverage Partnership: You'll harness established company partnerships with some of the industry's most recognized brands as a force multiplier for your success. What You Bring High Energy: You have an entrepreneurial mindset and thrive on taking a greenfield approach to building business in new and untapped territories. Proven Success: You have a strong track record of exceeding quotas and consistently closing high-value deals in complex, enterprise environments. Self-Starter: You're a driven, autonomous professional who takes full ownership of your pipeline, with the discipline to execute without needing constant direction. Well-Connected: You bring an existing book of business and trusted relationships with cybersecurity decision-makers (CISOs, CIOs, and IT leaders). Consultative Approach: You excel at asking the right questions, uncovering real challenges, and co-creating custom solutions that deliver tangible value. The Brand You'll Stand Behind Digital Hands is not just a leader in cybersecurity - we're an industry benchmark. As a member of our team, you'll represent a company that's been consistently recognized for excellence and innovation in the field. 6X TSIA Service Partner of the Year Award Winner 6X Top 250 MSSP by MSSP Alerts 2024 Editor's Choice Awards for Managed Detection & Response (MDR) and the Editor's Choice Awards for Cutting Edge MSSP by Cyber Defense Magazine 2024 Gold winner for Innovation of the Year in Cybersecurity and the Silver winner for Top Managed Security Provider (MSSP) of the Year by the Globee Awards Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at ********************************* . Digital Hands participates in the U.S. Government's E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify . This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. By submitting your application, you agree that Digital Hands may collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Digital Hands' recruitment activities. You may delete your application and/or unsubscribe from receiving notifications of career opportunities at Digital Hands at any time. For additional details on how Digital Hands uses and protects your personal information in the application process, including your rights under the California Privacy Rights Act (“CPRA”), click here to view our Privacy Notice.

The Director of Cyber Recovery will oversee and manage Disaster Recovery related to the Information Technology (IT) organization's technology services to all customers working closely with the Network Operating Center (NOC) and Enterprise Business Continuity Management (EBCM) Team. This role is primarily responsible for Cyber Recovery activities supporting the overall Business Continuity Management process, by ensuring that the required technical and services facilities (including computer systems, networks applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales. The functions covered are: 1. Development, 2. PMO, 3. Testing, 4. Maintenance, 5. Service Training, 6. Awareness & Communications. This role includes leading a matrixed team that delivers Cyber Recovery to all employees. Knowledge/Skills/Abilities Strong knowledge of IT technologies, application architecture, and business workflows. Skilled in process automation with PowerShell, Ansible, and Terraform. Experience and familiarity with AI tools to enhance efficiency and handle repetitive tasks. Solid understanding of networking, Active Directory, IAM, security controls, firewalls, and encryption. Expert in Azure Cloud services such as VMs, storage, databases, AKS, Data Factory, and App Services. Proficient in data analysis and report generation. Experienced with performance and simulation tools like JMeter, Load Runner, Observability, and Splunk. Effective at managing technical teams for optimal performance. Capable of communicating clearly with executives and technology staff. Experienced in project management to meet deadlines and budget targets. Able to deliver formal training on Cyber Recovery Program to stakeholders. Essential Job Responsibilities: Maintain, manage, and oversee the architecture of the Cyber Recovery Environment to support the Cyber Recovery and Chaos Engineering Programs. Conduct annual validation of all Tier 0 through Tier 2 Applications for recoverability and functionality within the Cyber Recovery Environment, utilizing automation tools and technologies. Execute Tier 1 applications in the Chaos Engineering Program to analyze application performance, business processes, dependencies, potential failure points, thresholds, monitoring systems, and automated failover opportunities. Coordinate with IT resources to perform recovery tests in the Cyber Recovery Environment. Compile and deliver weekly status reports summarizing test results, enhancement recommendations, completed activities, and planned actions. Develop test plans, exercise reports, and after-action item reports for each conducted exercise. Ensure completion of IT Runbooks, Technical Diagrams, Business Process Flow Diagrams, and Gap Analysis Reports for each Cyber Recovery and Chaos Engineering Test. Organize and facilitate Cyber Recovery Tabletop Exercises as required. Verify IT Teams receive appropriate training and certification on Cyber Incident Recovery Processes and Protocols. Confirm that all Tier 1 third-party partners have effective Cyber Recovery Response Plans and participate in Molina Cyber Recovery Testing when needed. Integrate new components, technologies, processes, and procedures related to Tier 0 or Tier 1 applications and critical business processes into Cyber and Chaos Engineering Test Programs. Work collaboratively with IT and Business Teams to collect requirements, review processes, and gather input for development and validation of recovery solutions. Monitor and resolve open after-action items in a timely manner. Record meeting minutes for sessions involving IT Teams, vendors, and partners. Assist IT Teams in developing automation and orchestration scripts to improve and streamline recovery and validation processes. Collaborate with IT Vendors to understand new technologies implemented within environments or those that could enhance resiliency capabilities. Partner with Incident Response Teams to align IT Cyber Recovery processes with overall operational requirements. Provide documentation and responses for audit requirements as necessary. Ensure recovery components deployed during testing are removed promptly following the test. Create diagrams, presentations, process descriptions, and procedures as needed. Present technical solutions, ideas, and concepts to both IT Teams and Business Leaders. Job Qualifications Required Education Bachelor's degree in the field of computer science or engineering or equivalent experience required. Required Experience 5-7 years managing IT Operations in Azure Cloud, disaster recovery, business continuity, team leadership, and project management. Strong knowledge of application, network, and security architecture and deployment in Azure using IaaS, containers, PaaS, and automation tools (DevOps, Terraform, Ansible, PowerShell). Experience with Microsoft Azure technologies such as SQL/Postgres databases, Azure Site Recovery, NetApp Files, Kubernetes Services, Data Factory, Logic Apps, backup solutions, Data Bricks, and Kafka. Proficiency with ServiceNow, Microsoft Office, and business continuity apps. Skilled in preparing technical diagrams and presentations. Solid understanding of project management and handling multiple projects. Ability to align technology solutions with business needs and demonstrate sound business acumen. Demonstrated business acumen and the ability to apply technology solutions to solve business problems. Strong interpersonal, oral, and written communication skills. Ability to quickly build rapport and gain the respect and cooperation of both technology and business leaders. Ability to deal with ambiguity and make quality decisions in a dynamic, fast paced environment. Action oriented and driven to achieve results in a positive manner, displaying ethical behavior, integrity, and building trust. Excellent leadership skills required, as well as the ability to lead and work as part of a team. Strong teamwork and interpersonal skills; ability to communicate and persuade at all management levels and thrive in a cross-functional matrix environment. Ability to motivate in a team-oriented, collaborative environment. Ability to articulate ideas to both technical and non-technical addressees. Able to work independently, plan workloads and deliver on commitments. Superior analytical, evaluative, and problem-solving abilities. Proven project management, time management, and conflict resolution/management skills. Ability to set priorities and objectives, then plan and organize the team to meet them. Proven ability to build rapport, lead teams, and collaborate across functions. Comfortable making decisions in fast-paced, ambiguous environments with integrity. Strong analytical, organizational, and problem-solving capabilities. Preferred Experience 10 years + of IT Data Center Operations, Project Management, Cyber Recovery, Business Continuity Planning. PREFERRED LICENSE, CERTIFICATION, ASSOCIATION: CBCP or MBCP ITIL Certification Agile Certifications PMP Certification or equivalent. Security Certification. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

is open to candidates in the Greater Amarillo and Lubbock metroplex The Fiber Maintenance Technician will serve as the single point of contact for all OSP Maintenance activities across Texas. This includes responding to and managing all outages and coordinating resources to ensure FiberLight's assets are restored safely, efficiently and effectively. Essential Job Functions Manage and maintain fiber network to achieve company and customer satisfaction Lead all outage / maintenance activities within assigned Work Zone On-Call rotation requirements Track all maintenance activities and associated costs within the assigned Work Zone Provide back-office support by utilizing 3GIS / FMS to pinpoint outages based on ISP, NOC, or Customer-provided OTDR readings Requirements 5 years of Telecom OSP Construction. Fiber Splicing: testing & isolation. Proficient w/PCs, Microsoft Office Applications (Word, Excel, Project, etc) Current valid driver's license. Travel throughout Texas Other Skills/Abilities Ability to understand mapping programs and key identifiers in a fiber optic network, read and utilize GPS units and record network positioning Strong negotiations skills as we continue to streamline our OSP vendor list Knowledge of “Call Before You Dig” rules and regulations as they apply to a network utility provider Knowledge of OSHA safety rules and regulations as they apply to locating and providing repair and maintenance within a fiber optic network Physical Requirements Must be able to sit, stand, walk, kneel and reach Must be able to speak, write, read, and understand English Must have visual acuity Must be able to lift 0-25 pounds

To comply with U.S. federal government requirements, U.S. citizenship is required for this position. Who we are... ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT - where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale. We're accelerating digital transformation through the power of automation, AI, and analytics - giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence. What we're looking for… We are looking for a Senior or Principal Site Reliability Engineer who is well versed in building cloud technologies in a secure manner, has an automation mindset, and is an ardent follower of the SRE discipline. If this sounds like you, then our team will benefit from your skillset! What you'll be doing… Lead design reviews and buildout of secure systems for delivering new Artificial Intelligence Product in SaaS, aiming for 99.99% uptime. Design, automate, test, and monitor the use of cloud native technologies as a foundation for a service platform. Spend 75% of your time on forward looking priorities designing and building SaaS systems while remaining on supporting the Operations and Maintenance of the current SaaS infrastructure. Investigate and resolve customer and operational issues with the mentality of fixing and not just mitigating issues. Identify and automate measurement of operations SLAs and SLOs Triage incident response, document SOPs, Runbooks, and train NOC team members Writing automation can be easily supported and extended by others. Collaborate across the organization to design, build and operationalize SaaS services conforming to various security standards like FedRAMP, SOC2, ISO etc. Participate in the on-call rotation as assigned. Take full responsibility for the availability and performance of the platform. Work on special projects as assigned. Qualities you possess… 8-12 years of site reliability engineering, cloud operations or equivalent experience Proven experience in managing complex Kubernetes environments in multiple Production systems. Working with Cloud Automation tools like CloudFormation, Terraform, aws-cli/CDK, Cloudformation Scripting languages like Python, Bash, Perl etc. Exposure to Linux administration skills. Proven track record of operating production SaaS environments within security standards like FedRAMP, SOC2, ISO, PCI. Skilled at problem solving, algorithms, and data structures conforming to the modern SaaS security requirements. Building tools and scripting frameworks from scratch. Familiarity with basic networking, security and cloud engineering concepts Highly collaborative with effective written and verbal communication skills Ability to work against tight deadlines and occasionally after-hours, part of on-call scheduling. Occasionally work during off-hours and participate in weekly on-call schedule. Take full responsibility for the availability and performance of the platform. Bachelors or Master's degree in Computer Science, Information Systems or similar field. Benefits & Perks A remote flexible workplace. Comprehensive medical, dental and vision plans. 401(k) plan with employer match. Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize. Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization. 5-year Service Milestone Sabbatical. Paid parental leave. Generous employee referral bonus program. Pet insurance. HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays. Regular virtual company-wide events, including cooking classes, yoga, meditation and more. The opportunity to learn and develop from some of the best and brightest minds in the industry! Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying About ScienceLogic ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation. ******************** All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies. #LI-Remote

**Job Title:** IT NOC Offering Lead **Cayuse Company:** Cayuse Commercial Operations **Department:** Business Development/IT **Salary:** $160,000.00 - $220,000.00 **Travel:** Less than 25% **The Work** The IT NOC Offering Lead is a dynamic, entrepreneurial leader responsible for building, launching, and scaling a high-growth NOC line of business. This is a hybrid role that combines the rapid innovation cycle and agility of a tech startup with operational excellence and revenue generation targets. The leader will drive business development from lead generation to deal closure, manage hybrid global operations (onshore/offshore), and champion the creation of new, market-disrupting service offerings. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** **Key Responsibilities** + **Startup & New Offering Development** + Product Innovation: Define the vision and roadmap for new NOC service offerings (e.g., AIOps, predictive analytics, specialized cloud monitoring services), from ideation and MVP (Minimum Viable Product) development to full market launch. + Market Validation: Conduct market research, competitive analysis, and client feedback loops to ensure product-market fit for all new and existing services. + Agile Development: Lead agile development cycles for new service features and operational enhancements, embracing rapid iteration and a "fail fast, learn faster" mindset. + Proof of Concept (POC) Management: Manage and execute POCs with lighthouse customers to validate new offerings and refine the service delivery model before general availability. + Tech Stack Selection: Drive the selection and implementation of new, cutting-edge monitoring and automation technologies to support innovative offerings and enhance efficiency. + **Sales & Business Development** + Revenue Generation: Drive the growth of the NOC as a distinct line of business by achieving assigned sales targets and increasing the annual recurring revenue (ARR) of NOC services. + Sales Pipeline & Lead Generation: Proactively identify and generate new leads for existing and new NOC service offerings. Build and manage a robust sales pipeline in collaboration with the core sales and marketing teams. + RFP Management: Lead the technical and operational response to Requests for Proposal (RFPs), ensuring compelling, accurate, and competitive proposals are submitted. + Deal Closure: Provide expert technical support during the sales cycle, conducting client presentations, demonstrating service capabilities, and leading technical negotiations to successfully close deals. + **Leadership & Team Management** + Lead, mentor, and develop high-performing, agile teams (onshore/offshore) capable of both stable operations and rapid innovation. + Define and execute a strategy for building and leveraging both onshore and offshore teams, optimizing for cost efficiency, 24/7 coverage, and specialized skill sets within a lean operational model. + **Network Operations & Service Delivery** + Oversee daily NOC operations within a fast-paced environment, ensuring scope, schedule, and quality adherence and alignment with SLAs. + Ensure continuous monitoring, lead incident response efforts during critical outages, and manage end-to-end service delivery for a diverse client base. + **Other duties as assigned.** **Qualifications** **Qualifications - Here's What You Need** + Education: Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent work experience. MBA is a plus. + 7+ years of experience in network operations or managed services, with at least 3 years in a leadership role. + Proven track record in B2B sales, business development, or pre-sales engineering related to IT services or managed services is essential. + Experience managing global or geographically dispersed teams (onshore/offshore). + Experience in a startup, greenfield project, or new product launch environment is highly desirable. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately + Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. + Strong understanding of network protocols, infrastructure (LAN/WAN), security concepts, and monitoring tools. + Familiarity with emerging technologies like AIOps, cloud monitoring, and automation scripting. + Exceptional leadership, entrepreneurial spirit, and a proactive, "owner" mindset. + Superior communication, presentation, negotiation, and client-facing skills. + Ability to thrive in ambiguity and drive clarity in a fast-paced, high-pressure environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Senior Managing Director** **Working Conditions** + Professional remote office environment. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.** **Pay Range** USD $160,000.00 - USD $220,000.00 /Yr. Submit a Referral (********************************************************************************************************************************* **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103676_ **Category** _Business Development_ **Position Type** _Full-Time Salary Exempt_ **Remote** _Yes_ **Clearance Required** _None_

The Network & Data Center Practice Lead is responsible for owning and scaling a core technical service line within the organization. This leader defines practice strategy, builds market-ready services, drives pre-sales excellence, and oversees delivery governance to ensure high performance, consistent quality, and exceptional customer satisfaction. The ideal candidate brings deep hands-on expertise in enterprise and hyperscale data center architecture-including switching, routing, optical transport, compute, storage, automation, and physical infrastructure. They understand how global networks and data center ecosystems are engineered, operated, scaled, and optimized. This role collaborates closely with Sales, Solutions Architecture, Delivery, PMO, Talent Acquisition, and Executive Leadership to accelerate growth across regions and clients. Key ResponsibilitiesService Line Ownership & Strategy Own the long-term strategy, roadmap, and vision for Network & Data Center services. Develop scalable service offerings (NOC, DC Operations, Network Deployment, Smart Hands, Monitoring, SDN, RAN/Wireless, etc.). Perform market and competitive research to stay ahead of technology trends (AI Ops, automation, optical, hyperscale DC frameworks). Build pricing models, delivery frameworks, and cost structures. Define success metrics, SLAs/SLOs, KPIs, and performance standards. Partner with leadership on P&L management, margin optimization, and growth strategies. Identify and evaluate strategic technology partners, platforms, and tools. Solutions & Pre-Sales Support Act as the primary SME for Networking & Data Center solutions. Support RFP/RFI/RFQ processes with architecture inputs, SOW creation, and LOE estimates. Lead customer discovery workshops and technical deep dives. Validate proposed solutions for scalability, security, cost efficiency, and operational readiness. Collaborate with Sales and Service Delivery Managers to shape account strategies and technical roadmaps. Present complex solutions to executive stakeholders in clear business terms. Define talent profiles, skill matrices, and resource plans to support new service opportunities. Delivery Governance & Quality Create and maintain delivery playbooks, SOPs, runbooks, escalation matrices, and operational workflows. Partner with Delivery leaders to drive operational excellence across all engagements. Ensure strict adherence to SLA/SLI commitments, MTTR/MTTA targets, and QoS metrics. Oversee technical escalations; guide teams through RCA and service improvement initiatives. Champion continuous improvement, automation, and tooling enhancements. Standardize best practices across global regions (Americas, APAC, EMEA). Participate in QBRs/MORs to provide technical oversight and future-state guidance for strategic customers. Required Technical Expertise 10+ years designing, deploying, and supporting enterprise or hyperscale data centers. Deep understanding of global network architecture: routing, switching, firewalls, optical transport, load balancing, wireless, and site interconnect. Experience with data center physical infrastructure (rack/stack, structured cabling, power/cooling, IDF/MDF layouts, fiber plants). Familiarity with AI/ML monitoring tools, observability platforms, automation frameworks, CMDB, and ITSM processes. Strong knowledge of NOC operations: incident lifecycle, SLO/SLA management, MTTA/MTTR optimization, noise reduction, and escalation models. Experience with multisite, globally distributed network design and operations. Cloud network integration (AWS, GCP, Azure) experience is a plus. Preferred certifications: CCNP/CCIE, Data Center Specialist, CDCP/CDCS, or equivalent hyperscale experience. Leadership & Business Skills Proven experience leading a technical practice or large service line. Strong pre-sales, client-facing, and executive communication skills. Ability to guide cross-functional teams across architecture, delivery, PMO, and operations. Expertise in developing structured processes, documentation, and operational playbooks. Strong business and financial acumen: margin management, labor models, utilization, and resource planning. Ability to coach and mentor technical teams; build capability and career pathways. Minimum Qualifications Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). 10-15 years in Networking, Data Center Engineering, or technical operations. 5+ years in a leadership, practice lead, service owner, or similar role within an MSP, ISP, CSP, or hyperscale environment. Salary Range $132,240.00 - $208,800.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Company: Qualcomm Technologies, Inc. Job Area: Engineering Group, Engineering Group > Software Engineering As a Senior Engineer in the Product Debug team, you will contribute to ensuring software stability on Qualcomm SoCs. This role spans the product lifecycle-from pre-silicon validation to commercialization-requiring strong Linux fundamentals, embedded systems knowledge, and a passion for debugging complex issues. Key Responsibilities: Debug & Stability Analysis: * Assist in investigating and resolving system/software stability issues across multi-processor, Linux/multi-RTOS environments. * Support analysis of timing issues in RTOS and Linux applications and contribute to performance optimization. * Collaborate with cross-functional teams (hardware, software, test, customer engineering) for issue triage. Advanced Debug Techniques: * Learn and apply tools such as JTAG, ETM, Trace32, GDB, and oscilloscopes for low-level debugging. * Perform code inspection, instrumentation, and log analysis under guidance to identify root causes. Cross-Team Collaboration: * Participate in chip bring-up, stability scrums, and feature design discussions. * Contribute to improvements in debug processes through automation scripts and documentation. Knowledge Development: * Build understanding of Qualcomm SoC architecture, CPUSS architecture, DSP subsystems, and interconnects. * Gain expertise in Qualcomm DSP debugging and profiling techniques. * Develop knowledge of Qualcomm Neural Network (QNN) model execution on DSPs, including performance optimization and troubleshooting. * Stay current on Linux kernel internals, device drivers, and embedded system trends. Minimum Qualifications: * Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. * 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Preferred Qualifications: * B.Tech/M.Tech in Electronics, Computer Science, or related field. * 1-4 years in semiconductor or embedded systems domain (internship or academic projects in Linux kernel development or debugging preferred). * Strong analytical and problem-solving skills with ability to learn and adapt quickly. * Proficiency in C/C++ programming; familiarity with Assembly is a plus. * Solid understanding of Linux internals (kernel, device drivers, memory management) and RTOS fundamentals (scheduling, synchronization). * Awareness of debugging tools (Trace32, GDB) and hardware/software interaction. * Ability to work collaboratively in a fast-paced environment * Familiarity with ARM/Cortex/Hexagon architectures and bus systems (AHB, NoC). * Exposure to scripting languages (Python, Perl, Shell) for automation. * Hands-on experience with Linux device drivers, kernel modules, or system-level debugging is a strong plus Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. Pay range and Other Compensation & Benefits: $111,300.00 - $166,900.00 The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link. If you would like more information about this role, please contact Qualcomm Careers.

Who We Are: Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations. Who You Are: Versar Global Solutions is seeking a Security Architect (SIEM & SOAR) to support the DHS' Homeland Security Enterprise Network (HSEN) within the Office of the Chief Information Officer (OCIO), IT Operations, Enterprise Engineering Division (EED). This resource will be a member of a high functioning team of network and security engineers, data center specialists, and stakeholder groups, such as the DHS Network Operations Security Center - Cyber (NOSC-Cyber), ISSOs, and industry vendors, working to continually strengthen and secure HSEN and its data. The candidate's primary responsibility is to maintain and mature the existing DHS Security Information and Event Management (SIEM) and Security Orchestration, Automation, and Response (SOAR) solutions, and lead the analysis, integration, and testing of this and new security tools and technologies. What You'll Do: Designing, implementing, and maintaining SIEM and SOAR solutions by collaborating effectively with NOSC-Cyber and other key stakeholder groups. Work in partnership with network and security engineers and cloud development teams to drive improvements to security requirements. Research the latest capabilities of SIEM, SOAR platforms and IT technologies (e.g. firewalls, operating systems, networks, storage, virtualization, AD, IPS, Proxies etc.) and be able to present findings to management. Optimize SIEM, SOAR and NOSC-Cyber architecture to improve efficiency and effectiveness of the platforms and processes. Design and implement threat detection, automate incident response processes, integration of various security tools with SIEM and SOAR platforms via APIs. Maintain SIEM applications to collect and aggregate IDS and IPS data from network sensors, raw data from collection agents, firewalls, proxy servers, DLP, antivirus, vulnerability scanner elements, and other security‐relevant devices. Design and document existing production Swimlane environment to include Visio diagrams. What You'll Bring: BA or BS (Cyber Security, Computer Science, Information Systems, Software Engineering, Computer Engineering, or related field); relevant experience may be a substitute for education. At least six (6) years of professional experience cybersecurity, NOC/SOC environments, and IT Services environment, providing incident response. Demonstrated experience with SIEM and SOAR tool suites, with an emphasis on Swinlane and Splunk. Demonstrated experience endpoint security, network security (Firewalls, IPS/IDS, DNS, Proxy, etc.), data and application security, cloud security and technologies. Must be resourceful in learning a very complex and dynamically changing network. Must be a self-starter, able to work independently, and able to manage time effectively. Working knowledge of cloud platforms such as AWS, Azure. Desired certifications: Certification involving cybersecurity, CompTIA Security+, Splunk, CISSP, CCNP Security, CCIE Security. Desired software/hardware: Splunk, Swimlane, knowledge of at least one programming or scripting language (ex. Python, PowerShell, PHP, Perl), Windows/Linux experience. Ability to communicate effectively with all levels of an organization from engineering, operations, and management. Be authorized to work in the US or will be authorized by the successful candidate's start date to be eligible for a DHS EOD is required. Must be proficient in English, both written and verbal, to ensure effective communication and collaboration. Successful results of preemployment screenings, including federal background check, MVR, and drug screen. Comply with company drug and alcohol policy. Location Requirements The position will primarily work remote; however, preference will be given to those who reside locally to the MD/DC/VA areas. Compensation Expected Salary: $120,000 - $132,000 per year Versar Global Solutions is providing the compensation range and general description of other compensation and benefits that the Company in good faith believes it might pay and/or offer for this position based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law. EEO Commitment Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated. #LI-FH1

PROJECT MANAGER Department: Operations The Project Manager role is responsible for managing the end-to-end delivery of large-scale fiber optic construction projects across multiple markets. The position will oversee project timelines, budgets, permitting, vendor coordination, and customer communications to ensure successful fiber deployments that meet operational and financial targets. The ideal candidate brings experience in OSP fiber construction, organizational and communication skills, and the ability to manage complex projects with minimal oversight in a fast-paced, multi-stakeholder environment. RESPONSIBILITIES Identification of candidate OSP engineering/construction firms, managing bid/vendor selection process and contract negotiation Tactical project management, including managing project schedules, running regular project calls and performing support project functions (such as securing bonds, internal signatures for permits, etc.) Providing build cost estimates for sales team Performing service delivery functions, including providing regular customer updates (written and/or oral), coordinating site access, and close out package preparation Performing site walks with customers and vendors Working with local/state/federal permitting agencies to secure timely permit approvals Providing direction and coordination of project environmental requirements, tasks, and activities Managing environmental engineering vendors and related subcontractors as they secure related permitting Documenting splicing requirements and maintaining fiber engineering documentation Specifying and procuring optics components for contractor installation Maintaining up-to-date network maps in Vero's proprietary geospatial project management platform, including in-flight design changes and final as-built routes Providing accurate network maps to state 811 agencies and Vero Networks NOC Managing network maintenance and relocation projects (including emergency maintenance) REQUIRED QUALIFICATIONS 2+ years of experience in project management, fiber network engineering, or telecom infrastructure deployment Ability to develop and manage detailed project schedules, budgets, and scopes of work Analytical and organizational skills, with attention to detail and ability to manage multiple projects simultaneously Vendor management and communication skills Proficiency in Microsoft Office and Google Workspace PREFERRED QUALIFICATIONS Bachelor's degree in Construction Management, Engineering, Telecommunications, or a related field Thorough understanding of fiber network cost structure and ability to identify and achieve costs savings during project execution Understanding of fiber engineering and documentation standards and principles Proficiency using mapping tools (e.g., Google Earth or similar GIS platforms) Familiarity with environmental permitting processes and regulations Experience using or managing data in proprietary geospatial or project management platforms Working knowledge of fiber optic equipment, network architecture, and splicing documentation Experience supporting state 811 programs, NOC coordination, and network maintenance or relocation efforts JOB DETAILS AND PHYSICAL REQUIREMENTS This role requires occasional travel up to 10% of the time for activities such as out-of-town meetings, training, or outreach activities. Must be authorized to work in the United States. This is a staff position. This is an Exempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. COMPENSATION AND BENEFITS Base pay is paid at an annual salary rate. The range for this position is $80,000 to $110,000 depending on experience. Target annual bonus for this role is 10%. Paid life insurance, short-term disability insurance, paid medical plans, PTO, holidays. Dental and vision options. 401(k) with match. ABOUT VERO Vero was founded in 2017 with a focus on bridging the digital divide by serving schools and libraries in unserved and underserved areas. We have also established a fiber to the premises business that directly serves residential and small business customers in underserved regions. In addition, we now serve a small subset of large business and wholesale customers - which we typically use as a springboard for our consumer focused services for underserved communities. Our management team brings decades of experience in building and operating fiber networks for various customer segments, including residential, business, and wholesale clients. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: **************** This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required.

At PayNearMe, we're on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind-designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We're a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that's shaping the future of payments-one experience at a time. Job Description We're expanding our support capabilities with a new Technical Support Engineer position. This role is crucial for enhancing our 24x7 support in partnership with our outsourced team and on-call rotation. As part of the Customer Success organization, this role helps manage both the product and customer experience through quality support efforts. Schedule Requirements Participation in a rotating 24/7 week-long on-call coverage schedule Primary schedule example: Monday - Friday 8:00 AM - 5:00 PM PST Responsibilities Provide product support, focusing on enhancing customer experience through effective troubleshooting, including portal usage, API, web services, bulk data processing, and reporting Efficiently manage the support queue, including handling escalations, identifying defects, suggesting enhancements, and enriching the knowledge base Utilize the Zendesk ticketing system as the primary support platform, managing incoming requests primarily via email and extending support through phone handoffs, meetings, and occasional chat interactions. Handle a moderate volume of approximately 500 tickets per month, ranging from simple alerts to complex escalations Collaborate with internal stakeholders and external partners across Account Management, Client Services, Product Engineering, SysOps, Finance, Compliance, and Legal to resolve issues with minimal customer disruption Participate in an on-call rotation for after-hours incidents, addressing critical issues as they arise Qualifications 3+ years in technical product support or equivalent education, with a strong service ethic and a commitment to excellence Technical proficiency with software platforms, web/mobile applications, and data/API interfaces, paired with excellent analytical and problem-solving skills Exceptional communication, organizational, and teamwork skills, capable of managing incident escalations and working closely with both internal and outsourced support teams A customer-first attitude, able to empathize and advocate for users, with the agility to navigate a fast-paced, dynamic environment Ability to perform under pressure while managing a high volume of tickets, incidents, and complex projects, maintaining focus on quality and timely resolution Preferred Qualifications Past experience in the online gaming industry is a plus. (Sports Betting, Casino/Poker, Fantasy Sports Horse Racing) Familiarity with cloud based (SaaS) business systems or Independent Software Vendors (ISV) Basic understanding of HTML, XML, JSON, JavaScript, and APIs at a technical level or SFTP / batch systems Financial / banking processes such as settlement, reconciliation, payment files, NACHA, chargebacks, disputes, etc Support systems (especially Zendesk usage or administration), business processes, training, and knowledge content administration Debit, Credit, Apple Pay, Google Pay, PayPal, Venmo, Square Cash app, disbursements, ACH, and related networks and processors Cash at retail POS, back-end payment systems, and gift card networks Product / project management, reporting, and data analytics Compliance concepts such as: BSA, AML, OFAC, and UDAAP Any applicable Support contributor or leadership roles such as: Technical Support Analyst or Support Engineer Customer Success Specialist Team Lead, Technical Support Technical Account Manager Support Engineer API Support Specialist Data Analysis Support Engineer Technical Operations Specialist Support Data Analyst Implementation Manager Systems Operations Specialist Network Operations Center (NOC) Analyst Professional Services Consultant IT Support or Systems Administrator Additional Information Location: Flexible/Remote (within the US) Great compensation package plus extensive benefits, including: 100% Remote (must be in US) Base salary per year (paid semi-monthly) Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays 2x / year in-person team meet-ups (2-3 days, company paid) Salary Range: $90,000 - $110,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We're in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. - Candidate information will be treated in accordance with our job applicant privacy notice found at: ************************************************************** Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Why LeoLabs?At LeoLabs, we're building the living map of activity in space. Through our proprietary global radar network and AI-enabled analytics platform, we collect millions of measurements daily on more than 24,000 objects in low Earth orbit (LEO). Our radar-powered intelligence protects billions in assets, monitors adversarial behavior, and ensures safe operations for commercial and government missions. We're not just building technology, we are redefining global security, safety, and transparency in space. As orbital activity accelerates and threats grow more complex, LeoLabs is a trusted partner for Space Domain Awareness, Space Traffic Management, and Satellite Operations for top-tier space operators and allied defense organizations. If you're looking to work on mission-critical challenges at the forefront of aerospace, national security, and AI, your impact starts here. As a Radar Operations Engineer, you'll play a mission-critical role at the heart of this system-monitoring next-generation radars, supporting real-time operations, and contributing to the safety and sustainability of space. This is an opportunity for someone who thrives in fast-paced operational environments and wants to make a tangible impact on space infrastructure, defense, and global commercial spaceflight. What You'll DoAs a key member of our Radar Operations Center (ROC), you will: · Monitor and support the LeoLabs global radar network, ensuring radar availability, high-quality sensor data, and real-time situational awareness.· Take restorative action when anomalies arise and escalate issues quickly and accurately.· Detect and respond to potential physical and cyber threats affecting radar operations.· Help build the future of the ROC, including designing processes, developing playbooks, defining critical monitoring points, and identifying opportunities for automation and growth.· Support special operational events (e.g., LEOP) and assist with remote support for maintenance activities.· Collaborate closely with cross-functional teams across engineering, software, and global radar operations. We're looking for someone who is proactive, curious, and excited to help shape a growing operations capability in a rapidly expanding space-tech environment. Qualifications Required · B.S. or M.S. in a STEM field (or equivalent hands-on experience)· Experience in an operational environment such as a Network Operations Center (NOC), mission control, or similar· Background in incident management, with the ability to triage and escalate anomalous activity· Experience documenting and logging daily and off-nominal events· Ability to perform metric analysis and correlate data to system behavior· Experience creating or maintaining operations processes and procedures· Ability to read/understand Python scripts and work confidently in a command-line interface· General understanding of RF principles and modulation· Willingness to work a flexible and variable schedule (24/7 operations) Qualifications Preferred · Experience with servers, networking, and general IT infrastructure· Familiarity with software development concepts· Experience with AWS or cloud computing· Basic knowledge of Linux systems· Experience with Agile methodologies Within 1 Month · Complete onboarding and gain a deep understanding of LeoLabs' mission, technology, and operational environment· Learn how the ROC fits into the broader engineering and radar organization· Begin monitoring radar systems and reporting anomalies with guidance Within 3 Months · Confidently operate and monitor the LeoLabs radar network· Independently identify and document off-nominal activity Within 6 Months · Become a core contributor to ROC operations· Collaborate with international radar operations teams· Create new processes and procedures to improve performance· Contribute to automation and software improvements for radar operations Within 12 Months · Help train and mentor new ROC team members· Play a key role in the continued development and maturity of the Radar Operations Center Perks and Benefits · Global workforce: flexible remote/hybrid opportunities· Work on complex, meaningful missions with real-world impact· Unlimited paid time off for most roles· Competitive salary and equity packages· Comprehensive health, dental, and vision coverage· Access to the forefront of commercial space operations and defense innovation All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or status as a protected veteran.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. This position will join the Global IP Network (GIN) team at NTT. NTT's Global IP Network is one of the world's largest Tier 1 global IP backbones, spanning the Americas, Europe, Asia and Oceania on a single autonomous system number AS2914. As a top wholesale IP provider globally, our network has received many international recognitions, including Best Global Wholesale Carrier, Best North American Wholesale Carrier and Wholesale Operator of the Year, among others. The Director of Sales will be directly responsible for leading and managing a team of Global IP Network (GIN) Sales Representatives across North America, comprising Global Client Managers (GCM) and Strategic Client Managers (SCM), as part of GIN's Strategic Sales organization, reporting to the VP of Strategic Sales. The Director of Sales will lead their team to generate new incremental monthly recurring revenue (NIMRR) by selling GIN services to new logo customers and select strategic accounts. The Director of Sales will be expected to work with other members of the Sales Management Team as well as across other departments such as Finance, Product Management, IP Engineering, IP Operations, the NOC, and Customer Engineering to help with or lead specific projects pertaining to GIN revenue generation and revenue retention. In this role you will: Develop, coach and manage a sales organization with both direct and indirect collaboration, working within a target market focused on IP Transit customers with requirements for high bandwidth services. Provide deal support for sales opportunities for both new and select existing customers, including pricing approval and overall deal and strategy management. Interface closely with Product Management, Sales Management, IP Operations, and other groups within the GIN organization to provide feedback on market trends, business development opportunities, competitive issues, and client needs. As a part of the GIN Sales Management Team, the Director of Sales will be providing regular updates regarding assigned team sales activities in addition to weekly and monthly reporting against key performance metrics. Track progress and analyze trends of ongoing sales opportunities for their team, and ultimately responsible for reporting on this activity to the VP of Strategic Sales. Work with Product Development and Marketing teams to leverage necessary tools and resources to promote the success of the Sales Team. Required flexibility to work outside of standard 9am-5pm hours. Enforces performance standards and addresses problems/issues in a timely fashion. Responsible for ensuring staff participates and successfully completes all companywide mandated training in a timely manner. Complies with Corporate Equal Employment Opportunity and Affirmative Action Standards. Complies with all Ethics and professional standards. Complies with all corporate and organizational security policies and guidelines. Good knowledge of all Microsoft Office and Salesforce applications. Ability to travel nationally and international between up to 30% of the time. This role is perfect for you, if you: A bachelor's degree in business, Marketing, Computer Science, Engineering or a related field is preferred. 8+ years of sales and/or business development experience, including experience in developing complex multi-component business solutions. 5+ years of experience specifically within the Telecom or IP industries. Must have direct experience selling IP solutions. Skills and Core Competencies: Has previously managed an international, national or regional team of professional sales executives in North America - specifically prospecting and onboarding of New Logos. Must have a working knowledge of Peering agreements, the provision of IP Transit and the network implications surrounding these different types of relationships. Excellent communication abilities in both verbal and written genres. Well-honed teamwork skills including the ability to work with executive level prospects and customers. Proven track record of success in meeting or exceeding a team sales quota. Proven experience in developing, delivering and implementing an effective sales process and tactical coaching to a sales team. Proven ability to analyse a customer's need and develop and recommend alternative solutions to meet that need. Being a seasoned negotiator with solid conflict resolution skills. High technical aptitude with ability to accurately articulate the underlying technologies and applications of the Internet. Experience working within wholesale telecommunications; ideally focused on high bandwidth IP transit sales. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please contact us .

We are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delivery. We are leaders in providing additional custom IT Services with a proficient approach towards development of emerging mobile-based applications and web based application development. We are emerging as one of the largest private talent sourcing and management firms in the US. Our client- one of the leading ICT for development - ICT4D - organization, providing low cost solutions using ICT to tackle poverty and to overcome disadvantage, working closely with local communities seeks an accomplished IT Security Leader. Job Description: Work in a DevOps model to define, develop, maintain and support products Define and conform to continuous deployment and continuous integration Interprets internal/external business issues and recommends complete solutions based on best practices and proven technologies Monitor reporting/alarming tools, KPIs, look for issues, errors, inconsistencies, anomalies, etc. to ensure nominal system health Support outages during business/non-business hours, work with NOC teams to identify issue Experience performing daily day defect triage and reviewing defects with multiple teams and managing the defect through its life cycle Attend Scrum meetings, sprint planning sessions, follow Agile methodologies Keep documentation up to date, including M&Ps, design documents, wiki documents Demonstrate excellent written and verbal skills and ability to clearly articulate ideas, analysis, issues to team, stakeholders, and management Solves complex problems. Takes a broad perspective to identify innovative solutions. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance Skills - Configuration Management, Devops, CI -CD, .Net Qualifications Skills - Configuration Management, Devops, CI -CD, .Net Additional Information I would love to talk to you if you think this position suits your interest. If you are looking for rewarding employment and a company that puts its employees first, we would like to work with you. We also offer group health insurance. NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening”

We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies. Job Description Required Qualifications 3-7 years of hands-on enterprise network operations experience. Strong experience with: Cisco Viptela SD-WAN (vManage, vSmart, vBond, Edge Devices) BGP, OSPF, EIGRP IPSec, VPN, QoS, NAT, ACLs WAN technologies: MPLS, DIA, Broadband, LTE/5G Certifications: CCNA - Required CCNP Enterprise or SD-WAN - Preferred Key Responsibilities SD-WAN Implementation & Support Deploy and maintain Cisco Viptela SD-WAN environments using vManage, vSmart, and vBond . Configure WAN edge routers, tunnels, VPNs, routing policies, and traffic steering rules . Perform site turn-ups, migrations, and ISP circuit integrations (MPLS, DIA, Broadband, LTE). (Preferred) Support Fortinet SD-WAN using FortiGate appliances. Operations & Troubleshooting Monitor SD-WAN health, application performance, tunnels, and control connections. Troubleshoot issues related to: IPSec, BFD, routing, latency, packet loss, and jitter ISP outages and circuit failovers Perform root cause analysis and support escalations from NOC or Service Desk. Participate in change management, maintenance windows, and patch upgrades. Cloud & Data Center Connectivity Support connectivity between branch sites, data centers, and cloud environments (AWS, Azure). Troubleshoot hybrid SD-WAN connectivity issues. Documentation & Team Support Maintain accurate network documentation, circuit inventories, and configuration standards . Provide knowledge transfer to operations and support teams. Support audits and reporting as needed. Regards, Mohammed ilyas, PH - ************ or Text - ************ or You can share the updated resume at Mohammed@vtekis. com Additional Information All your information will be kept confidential according to EEO guidelines.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. This position is a management role for the NTT DATA Global IP Network (GIN AS-2914), responsible for the management of the NOC (Network Operations Center) as a whole. This is a seasoned people management role that ensures excellent customer service and experience, as well as sound operational practices. The NOC is the heart of network operations for GIN. It is a crossroads for communication between internal groups within GIN as well as external groups such as customers, peers, vendors, carriers, and facilities. It bears the responsibility of ensuring the smooth operation and performance of the production network and its connections to external networks. The NOC monitors the Global IP Network, and conducts or oversees additions/modifications/deletions within it. This role works towards the professional development of the individuals within their team, whilst fostering cohesiveness within the team whilst fostering a collaborative and innovative team culture focused on operational excellence. Key Responsibilities: * Works with relevant NOC managers to manage the Global IP Network Operations Center. * Manages NOC technicians' Realtime and non-Realtime responsibilities. * Ensures training and growth of NOC technicians. * Ensures maintenance and upkeep of the NOC work environment. * Works with relevant NOC managers on assigned projects to ensure and enhance the NOC's capabilities. * Ensures customer service quality and experience are maintained to the highest standard. * Ensures operational excellence, both of individual technicians and the NOC as a whole. * Takes escalations and works with related internal groups or external parties as needed to achieve resolution. * Develops improvements of process, procedure, practice, and the documentation and implementation of such. * Facilitates communication and cooperation within the NOC, and between the NOC and other groups. * Interfaces with groups outside of the NOC, which includes teleconferences, travel for face-to-face meetings, etc. * Manages NOC scheduling, payroll, and other HR related items. * Works with the business area head to determine hardware, software, and budgetary requirements for the NOC. * Sets goals for employees and help employees to achieve them. * Responsible for ensuring that immediate teams participate and successfully completes all companywide mandates/training in a timely manner. Qualifications (Knowledge/Skills/Abilities) Core Competencies * Excellent written and verbal communication skills, including the ability to communicate with both internal and external parties * Excellent planning, analytical, and troubleshooting skills * Ability to make critical decisions in a fast-paced environment * Ability to work and lead effectively during high pressure situations * Ability to assess a situation and develop solutions to problems at hand and drive the implementation of those solutions * Possesses a strong sense of self-direction * Demonstrates a mutual acceptance and respect of all co-workers * Familiarity with Service Provider networks and large scale IP networking * Awareness of the technical, service, and business aspects of the Service Provider space * Ability to travel as needed. Education and Experience: * 10 years of experience and excellence in network operations * 5 years of experience in large scale IP * 5 years of experience configuring and troubleshooting Cisco and Juniper routers * 5 years of project management experience * Bachelor's degree in computer science or equivalent experience preferred Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from *************** email address. If you suspect any fraudulent activity, please contact us.

Job description IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution.1+ years of experience working for a Managed Service Provider, MSP or remotely supporting multiple external clients required Job Profile IT Help Desk - provide first and second level technical support through phone and email Support Windows and MAC desktop and laptop computers General access and connectivity issues Desktop application issues Basic administration of user accounts and groups Take ownership of trouble tickets, working and tracking issues to resolution Record detailed information into Service Desk ticketing system Support for mobile devices such as iPhones and Android phones Occasionally act as a liaison between Partners/Clients and NOC team in India Candidate Profile 2 plus years of experience in a Service or Help Desk Desk/Inbound Support Center environment Windows and Apple operating systems Office 365 Mail and Email clients (Microsoft Outlook) Proficient in Active Directory Knowledge of network basics Knowledge of VPN basics Excellent communication, written and verbal are vital Excellent customer service skills are vital College or Technical Institute degree in Information Technology or other related discipline required. CompTIA Network+/Security+/A+, or MS365 role-based certifications an asset Customer service, especially with inbound phone contact Job Types: Full-time, Permanent Benefits: Paid time off Work from home Schedule: 8 hour shift Experience: IT Help desk: 2 years (required) Office 365: 1 year (required) Work Location: Remote

The Network Escalation Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide remote technical support, troubleshooting, and administration to Marco clients focused on the technology category of network infrastructure. ESSENTIAL FUNCTIONS: Provide technical support, remote help desk services, and consultative recommendations to billable and non-billable Marco clients focused on the following networking technologies: firewalls; routers; switches; access points. Troubleshoot networks to correct malfunctions and other operational problems. Act as a mentor and technical support advisor for team by assisting with escalated issues. Provide troubleshooting, coaching, and training for team members to enhance their ability to handle similar situations in the future. Perform network maintenance tasks such as firmware and code upgrades, as well as reconfigurations of network devices to align with best practices. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Accurately maintain documentation and comply with service administrative procedures, ticket updates, time entries and timesheets. Perform network assessments. Make recommendations on the configurations of network management software and the software platforms administered through the managed services NOC. Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. Function collaboratively as part of a fast-paced, client-oriented team. Maintain support desk expectations of time entry details and communication standards. Participate after hours work as required. Attend required company and department meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelor's degree and four years of relevant experience; or equivalent combination of education and experience. Previous MSP experience preferred. Current high level industry recognized certifications including one or more of the following: CCNA, CCNP. REQUIRED SKILLS: Solid understanding of network technologies and the OSI model. Proven experience in effective network troubleshooting. Proficiency with network diagnostic, management, and diagram tools. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - This is needed to see a project or task from start to finish. Showing that you are a hard worker and committed to your job and improving yourself shows you can take something on and finish it. Initiative - Being able to demonstrate that you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can't solve it yourself, go find someone who can. Confidence - When you are assured of your own ability, it shows. You may however need assistance for the tough situations that can arise. Teamwork - The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome. Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines. Enthusiasm - You need to be able to motivate yourself. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Pay Range: $38.08 - $59.03 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI