Top 20 companies that use Outbound Calls

2. Bank of America

How Bank of America uses Outbound Calls:

• Accept inbound and make outbound calls to customers with loans in default, or with circumstances that could lead to default.
• Engage in daily outbound calls and emails by inviting preferred customers into the Financial Center for an appointment.
• Manage a constant stream of inbound and outbound calls, including bilingual calls.

Most common skills for Bank of America:

• Customer Service
• SharePoint
• Credit Card
• Process Improvement
• FHA
• Sigma

3. VCA Animal Hospitals

How VCA Animal Hospitals uses Outbound Calls:

• Use skip-tracing programs to locate accurate contact for debtor and conducting outbound calls to verify address/phone number changes using my interpersonal.

Most common skills for VCA Animal Hospitals:

• PET
• Patients
• Exam Rooms
• Client Communication
• Patient Care
• Catheter

4. Sedgwick LLP

How Sedgwick LLP uses Outbound Calls:

• Assist with Spanish and English incoming calls and completed outbound calls to/from claimants, providers, clients, attorneys, etc.

Most common skills for Sedgwick LLP:

• FMLA
• Claims Handling
• Customer Service
• Management System
• Litigation
• EDI

5. ASTON FRANCE

Most common skills for ASTON FRANCE:

• Industrial Trucks
• LLC
• Project Management
• Softball
• Financial Data
• Sales Process

6. Wells Fargo

How Wells Fargo uses Outbound Calls:

• Corresponded with 250 customers via outbound calls through phone and dialer system, while documenting the interactions following regulations and procedures.
• Visited prospective businesses in the community, made outbound calls to customers and conducted educational seminars in the community.
• Organized and managed route accounts of vehicle loans late on payments, making outbound calls and accepting inbound escalation calls.

Most common skills for Wells Fargo:

• Customer Service
• FHA
• Outbound Calls
• Loan Applications
• Bank Products
• Financial Products

7. G.A.F. Seelig

Most common skills for G.A.F. Seelig:

• SR
• Pallet Jack

8. UnitedHealth Group

How UnitedHealth Group uses Outbound Calls:

• Assist with properly directing inbound and outbound calls to main time overflow.
• Place and documented outbound calls to initiate billing and enrollment resolutions.
• Handled inbound and outbound calls from providers and members in a call center environment.

Most common skills for UnitedHealth Group:

• HIPAA
• Medicaid
• Elasticsearch
• Customer Service
• SAS
• Process Improvement

9. Humana

How Humana uses Outbound Calls:

• Provided outbound calls to our members informing the member if their enrollment issue was resolved or unresolved.
• Initiate outbound calls to members.
• Advance experience in outbound calls to provide support and pertinent information to designated persons i.e.

Most common skills for Humana:

• CMS
• Medicare
• Customer Service
• Outbound Calls
• Medicaid
• HIPAA

10. Signify Health

11. CVS Health

How CVS Health uses Outbound Calls:

• Make outbound calls to customers to verify enrollment information and answer any questions asked.
• Answered inbound and made outbound calls routing them to the appropriate departments.
• Placed outbound calls to Caremark participants encouraging enrollment in the Accordant Care Health Management Program.

Most common skills for CVS Health:

• Customer Service
• Patients
• CVS
• Inventory Management
• HIPAA
• Computer System

12. Rollins

Most common skills for Rollins:

• Security Systems
• Diesel Engines
• DOT
• Payroll
• CRM
• Financial Reports

13. Windstream

How Windstream uses Outbound Calls:

• Make outbound calls to delinquent customers, collecting past due balances to ensure company revenue.
• Received incoming telephone calls and made outbound calls on delinquent accounts for all lines of telecommunications services.

Most common skills for Windstream:

• Ethernet
• Service Calls
• Customer Service
• Provisioning
• Trouble Tickets
• Inbound Calls

14. Orkin

Most common skills for Orkin:

• Pest Control
• Customer Service
• Customer Accounts
• Customer Complaints
• Customer Retention
• Commercial Buildings

15. Jackson Hewitt

How Jackson Hewitt uses Outbound Calls:

• Placed outbound calls to customers to collect on past due accounts.
• Handled inbound and outbound calls.-Provided customers with various tax information.-Answered tax questions and scheduling appointments.

Most common skills for Jackson Hewitt:

• Tax Returns
• Customer Service
• IRS
• Customer Complaints
• Bank Deposits
• Due Diligence

16. Goodman Manufacturing

Most common skills for Goodman Manufacturing:

• Assembly Line
• HVAC
• Strategic Sourcing
• AC
• TPM
• FMEA

17. Concentrix

How Concentrix uses Outbound Calls:

• Communicate via outbound calls to rental branch locations alternative solutions.
• Make outbound calls to new customers to verify their order information, and advise customers about the process for their installation.
• Handle high volume incoming and outbound calls Analyze customers' accounts and rectify any discrepancies after proper investigation.

Most common skills for Concentrix:

• Apple
• Inbound Calls
• Customer Service
• Customer Interaction
• Billing Inquiries
• Customer Support

18. Disabled Veterans National Foundation

Most common skills for Disabled Veterans National Foundation:

• Community Services

19. Randstad North America, Inc.

Most common skills for Randstad North America, Inc.:

• PeopleSoft
• ERISA
• Data Entry
• Open Positions
• Business Development
• Production Floor

20. Robert Half

How Robert Half uses Outbound Calls:

• Follow up - outbound calls to follow up on deficient packages as well as return customer calls.
• Make some outbound calls based on web based inquiries.
• Complete outbound calls to home care workers to schedule trainings.

Most common skills for Robert Half:

• Customer Service
• Expense Reports
• Payroll
• Journal Entries
• Data Entry
• QuickBooks