Jobs that use outbound calls the most include telephone surveyor, telesales specialist, and inside sales coordinator.
| Rank | Job title | Salary | % of all skills | Job openings |
|---|---|---|---|---|
| 1 | Telephone Surveyor | $59,484 | 30% | 3,061 |
| 2 | Telesales Specialist | $36,414 | 26% | 28,411 |
| 3 | Inside Sales Coordinator | $43,352 | 22% | 167,616 |
| 4 | Debt Counselor | $37,932 | 20% | 27,258 |
| 5 | Telephone Representative | $48,039 | 20% | 229,797 |
| 6 | Telephone Sales Representative | $28,512 | 18% | 214,765 |
| 7 | Customer Contact Specialist | $35,056 | 18% | 205,402 |
| 8 | Outbound Associate | $39,187 | 17% | 4,594 |
| 9 | Banking Services Clerk | $31,635 | 16% | 137,955 |
| 10 | Telemarketer Supervisor | $30,854 | 15% | 2,622 |
What jobs use Outbound Calls the most?
1. Telephone Surveyor
How telephone surveyor uses Outbound Calls:
- Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
- Experience in working with difficult-to-survey populations such as physicians, Medicaid populations, retirees, and people suffering from chronic disease conditions
- Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Most common skills for telephone surveyor:
- Outbound Calls
- Customer Service
- Conduct Surveys
- Data Collection
- Telephone Surveys
- Survey Data
2. Telesales Specialist
How telesales specialist uses Outbound Calls:
- Administer and maintain leads within SalesForce.com.
- Generate and close sales lead via outbound telesales campaigns.
- Prospect for new accounts through telesales and networking with approval from manager.
Most common skills for telesales specialist:
- Outbound Calls
- Customer Service
- Inbound Calls
- Health Insurance
- Outbound Sales
- Insurance Products
3. Inside Sales Coordinator
How inside sales coordinator uses Outbound Calls:
- Manage payroll and ensure accurate, timely and efficient distribution of salaries.
- Arrange regional sales functions, reporting and tracking expenses, including hiring adequate staff and vendors to accomplish target ROI.
- Service existing doors and windows.
Most common skills for inside sales coordinator:
- Customer Service
- Outbound Calls
- Order Entry
- Counter Sales
- Phone Calls
- CRM
4. Debt Counselor
How debt counselor uses Outbound Calls:
- Manage patient focuse reports, collection modules, provider/facility A/R, collections, patient discharge letters.
- Comply with all of the FDCPA guidelines.
- Perform numerous acts of repossession and litigation on a daily basis.
Most common skills for debt counselor:
- Outbound Calls
- Inbound Calls
- Customer Service
- Delinquent Accounts
- Payment Arrangements
- Credit Reports
5. Telephone Representative
How telephone representative uses Outbound Calls:
- Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
- Demonstrate superb organizational and multitasking abilities
- Verify credit information for Comcast customers.
Most common skills for telephone representative:
- Outbound Calls
- Inbound Calls
- Customer Inquiries
- Telephone Calls
- Credit Card Payments
- Customer Interaction
6. Telephone Sales Representative
How telephone sales representative uses Outbound Calls:
- Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
- Maintain HIPAA regulations and standards.
- Build, setup, troubleshoot and maintain computer hardware and software needs as necessary.
Most common skills for telephone sales representative:
- Outbound Calls
- Telephone Sales
- Life Insurance
- Product Knowledge
- Customer Service
- Inbound Calls
7. Customer Contact Specialist
How customer contact specialist uses Outbound Calls:
- Collaborate with clinical pharmacists and administrative benefits specialists to research, review and process clinical and administrative appeals respectively.
- Interact extensively with residential customers to support account needs, while upselling on additional service offerings by identifying personal needs.
Most common skills for customer contact specialist:
- Outbound Calls
- Inbound Calls
- PowerPoint
- Strong Customer Service
- Customer Inquiries
- Customer Satisfaction
8. Outbound Associate
How outbound associate uses Outbound Calls:
- Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
- Used inventory gun scanner to process/palletize totes/cases for end-of-line order shipment with FIFO basis.
- Place products on pallets using proper lifting/safety technique.
Most common skills for outbound associate:
- Outbound Calls
- Processing Transactions
- Risk Management
- COB
- Medical Review
- Pallet Jack
9. Banking Services Clerk
How banking services clerk uses Outbound Calls:
- Manage cash drawer, cash shipments, and ATM cash storage in a safe and secure manner.
- Prove Internet banking entries daily, deal with all aspects of the ATM and electronic banking departments.
- Maximize revenue opportunities by cross-selling products and services, including training operations personnel on how to identify potential add on situations.
Most common skills for banking services clerk:
- Outbound Calls
- Bank Policies
- Bank Products
- Cross-Sell
- Cross-Selling
- Quality Customer Service
10. Telemarketer Supervisor
How telemarketer supervisor uses Outbound Calls:
- Manage telemarketing staff and develop motivational contests
- Increase each rep's sales quota and KPI attainment.
- Conduct sales training classes for sales reps to increase sales quota and KPI attainment.
Most common skills for telemarketer supervisor:
- Telemarketing
- Outbound Calls
- Product Knowledge
- Payroll
- Inbound Calls
- Telemarketers
11. Enrollment Counselor
How enrollment counselor uses Outbound Calls:
- Utilize Salesforce to manage advertising programs for business owners.
- Handle personnel and other administrative hearings and supervise all litigation arising on the campus.
- Review documents and correspondence for HIPAA compliance.
Most common skills for enrollment counselor:
- Enrollment Process
- Outbound Calls
- Inbound Calls
- PowerPoint
- Enrollment Services
- Admissions Process
12. Telemarketing Representative
How telemarketing representative uses Outbound Calls:
- Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
- Complete numerous telemarketing calls for political campaigns and credit card companies, consistently hitting call and donation quotas.
- Monitor telemarketing representatives telephone conversations with customers.
Most common skills for telemarketing representative:
- Customer Service
- Telephone Calls
- Outbound Calls
- Telemarketing
- Cold Calls
- Credit Card
13. Associate Customer Service Representative
How associate customer service representative uses Outbound Calls:
- Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
- Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
- Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Most common skills for associate customer service representative:
- Patients
- Outbound Calls
- Customer Inquiries
- Customer Complaints
- Inbound Calls
- Customer Service
14. Dialer
How dialer uses Outbound Calls:
- Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
- Train and knowledgeable on HIPPA privacy laws.
- Maintain FDCPA compliance with all dialer operations and dialing programs.
Most common skills for dialer:
- Inbound Calls
- Outbound Calls
- Operations Management
- IVR
- FDCPA
- Debt Repayment
15. Bilingual Sales Representative
How bilingual sales representative uses Outbound Calls:
- Manage call center productivity levels by maintaining CSR schedule adherence.
- Operate a pos system to process customers payments.
- Enroll eligible individuals in the company's medicare products.
Most common skills for bilingual sales representative:
- Broadband
- Outbound Calls
- Customer Service
- Excellent Interpersonal
- Medicare
- Product Knowledge
16. Student Loan Correspondent
How student loan correspondent uses Outbound Calls:
- Develop Facebook strategy, execute launch and manage content.
- Proofread and edit correspondence for accuracy and quality standards.
- Interview prospective lenders to for additional services; significantly expand company lender sources in both purchase and refinance markets.
Most common skills for student loan correspondent:
- Customer Service
- Inbound Calls
- Outbound Calls
- Student Loan Debt
- Payment Arrangements
- Credit Card
17. Consumer Sales Associate
How consumer sales associate uses Outbound Calls:
- Manage call center productivity levels by maintaining CSR schedule adherence.
- Require multitasking, responding appropriately to customer questions and concerns, and negotiating sales for additional products and services.
- Recognize opportunities to up-sell and often take the opportunity to do so to create a better Marriott experience and event.
Most common skills for consumer sales associate:
- Product Knowledge
- Customer Service
- Outbound Calls
- Sales Floor
- Inbound Calls
- Technical Support
18. Phone Representative
How phone representative uses Outbound Calls:
- Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
- Provide status of medical claims and explain EOB's.
- Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Most common skills for phone representative:
- Customer Service
- Outbound Calls
- Telephone Calls
- Inbound Phone Calls
- Troubleshoot
- Computer System
19. Transfer Agent
How transfer agent uses Outbound Calls:
- Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
- Adhere to FDCPA regulations, federal, state and local law provisions.
- Research inquiries and provide appropriate feedback including company policies, IRS regulations and compliance requirements.
Most common skills for transfer agent:
- Customer Service
- Inbound Calls
- Outbound Calls
- TA
- Debt Collection
- Transferring Calls
20. Account Resolution Specialist
How account resolution specialist uses Outbound Calls:
- Manage accounts for healthcare clients, review detailed patient information for payment resolution while abiding HIPPA privacy and security regulations.
- Research and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines.
- Resolve outstanding patient accounts by an integrate team dynamic with office administrators, insurance companies and patients.
Most common skills for account resolution specialist:
- Account Resolution
- Outbound Calls
- Inbound Calls
- Account Balances
- Patients
- Federal Regulations
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Updated December 28, 2023