Payment Arrangements jobs near me - 75 jobs

The Customer Service Representative (CSR) in the Call Center provides excellent customer service to our customers by providing support in all areas concerning their utility accounts. The individual should have excellent written and oral communication skills, a positive attitude, strong work ethic, extreme professionalism, and a passion to serve others. This includes the ability to multi-task and type while talking on the phone without being distracted by others and the ability to manage emotions in stressful situations. Multitasking and stress management skills are essential for this position. The CSR must have the ability to apply critical thinking strategies to autonomously resolve customer grievances. The CSR in the Call Center is highly involved in interacting with external and internal customers via telephone, fax, letter or email. As the first point of contact, the CSR will become familiar with the general duties and responsibilities of the New Construction, Conservation and Customer Solutions, Electric Engineering, Electric Operations, Water Engineering, Water Operations, Laboratory and Control Center teams to facilitate incoming customer inquiries and direct to the appropriate department. In addition, the Customer Service Representative in the Call Center performs basic clerical duties such as filing, organizing, printing, copying, etc. and assists in the operational duties of other areas within Customer Service as needed. The representative acts with a sense of urgency, is solution-oriented, approachable, professional and takes great pride in working with customers to deliver an experience that meets and, at times, exceeds their expectations. Part-time representatives generally work 3-4 hours per day during standard business hours (8:00 a.m. to 5:00 p.m.). Schedules may occasionally change to support staffing needs. Training requires a full-time in-office commitment from 8:00 a.m. to 5:00 p.m., Monday through Friday, and may last up to 6 months. Essential Duties & Responsibilities ADMINISTRATIVE SUPPORT · Obtains account information from customers and explains charges on utility bill while maintaining confidentiality · Conducts account searches by utilizing the Customer Information System (CIS); Northstar · Investigates, researches and resolves problems in accordance with established policy and procedures · Corrects misapplied payments, researches refunds, reverses late fees, NSF fees, processing fees, and tampering fees, if applicable · Provides meter reading and data analysis on electric and water meters using MeterSense · Offers and explains the additional services and programs available such as; auto draft, auto pay, pick your due date, budget billing, senior citizen billing and critical care. · Provides information about utility bill assistance program and the contact information for the various agencies that aid with their particular need · Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy · Serves as a peer resource and may perform general administrative support · Drafts monthly message and auto dialer calendars · Generate, review, and complete past due auto dialer campaigns using MilSoft · Provides proof of residency, customer account summaries for tax or financial assistance purposes and other requested customer account documentation · Versed in basic IT troubleshooting techniques to identify and resolve technology issues when working from home · Familiar with Microsoft suite to draft emails, compose memos and construct spreadsheets to communicate with customers, internal and external. · Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. INTERNAL AND EXTERNAL COMMUNICATION · Maintains calm composure and commitment to work during periods of heavy workload and stressful situations · Knowledgeable of NBU's rate structure, Service Conditions Policy and City of New Braunfels Code of Ordnance, Chapter 130, to effectively educate customers on the governance of their accounts · Schedules re-reads on electric and/or water meters, schedules energy or water assessments, compares electric and water usages, calculates and performs qualifiable billing adjustments, as needed. · Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations · Calculates and quotes appropriate deposit amount for location; collects deposit payments · Provides information for alternative forms of deposit other than a deposit payment i.e. guarantor, letter of credit, irrevocable letter of credit and the retention periods · Processes Applications or letters of credit received via fax or email · Processes disconnect and transfer of service requests · Verifies caller's identity via Online Utility Exchange for application or debt collection purposes · Researches CIS system to confirm if applicant has any past account balances. If outstanding balance is found, sets up payment arrangement and forwards to Collections Representative. · Understands and can demonstrate how billings are calculated to successfully educate the customers · Advise, educate, and engage customers on a variety of technological tools and resources allowing them to explore solutions to achieve their goals · Becomes familiar and understand the duties and responsibilities of other key departments to accelerate resolution to customer requests GENERAL RESPONSIBILITIES · Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines · Adhere to NBU safety guidelines and practices at all times and in all situations · Maintain a clean and safe work area, office, field site and vehicle as applicable · Develop & maintain effective customer service skills for communications with co-workers, customers and the public in general · Maintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents · Adhere to NBU policies and procedures · Exemplifies NBU Core Values of Integrity, Stewardship, Team, Culture and Safety · Participate in and support initiatives to reach annual NBU Performance Measures Other Minimum Qualifications - Utilize current versions of computer software and hardware provided by NBU to research customer accounts, perform data entry, and to create other documents that are clear, accurate and grammatically correct. - Excellent 10 Key and data entry skills - Ability to efficiently operate various standard office machines like copiers, scanners, and faxes. Other Software Knowledge Harris NorthStar (CIS system) including mCare, Customer Connect, MeterSense, and Fixed Network, ADP ez Labor (payroll), DataProse (outsourced bill mailer), Halogen (evaluations & training mgmt.), Scanner, Invoice Cloud (3rd party payment processor), Laserfiche (electronic document storage), Online Utility Exchange (Identification verification), MilSoft and Microsoft Office Suite. Experience with Machines, Tools, Equipment and Other Work Aids Personal Computer, Copier, Fax Machine, Scanner, Printer, Calculator, Telephone

**Compensation Data** This position offers a base salary typically between $200,000 and $316,000. The position may be eligible for a role specific variable or performance based bonus and or other compensation elements. For an overview of our benefits please click here. (***************************************************************** **Description** As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The Director, Healthcare Quality is responsible for developing and executing our quality infrastructure known as the Boehringer Ingelheim U.S. Quality-of-Care Program (Q-O-C Program) to advance quality of patient care and the value of Boehringer portfolio. The incumbent is representing Boehringer by engaging key leading stakeholders such as CMS and national/regional quality organizations in developing, validating and endorsing healthcare quality and value levers (including measurement) and advancing the Boehringer Q-O-C program. These activities are to be conducted in alignment with the Boehringer priorities, HEOR strategy, and within company guidelines, policies and directive. The Q-O-C Program's goal is to support the integration of quality and patient centricity into how we approach evidence generation, education, and the communication of our products' value to payors, health systems, policy makers, and other stakeholders. The Q-O-C Program helps to demonstrate the value of our products, differentiate ourselves in the marketplace, and facilitate engagement with key customers and stakeholders. **Duties & Responsibilities** + Orchestrate the Q-O-C Program to support the success of our corporate priorities + Lead therapeutic (TA) specific or across TAs Q-O-C Program Working Groups + Work in close collaboration with HEOR VDT leads and other x-functional stakeholders to align Q-O-C Working + Groups priorities with broader Boehringer strategy + Encourage uptake of Q-O-C Program developed processes and resources (Quality Insights) for internal education, strategic planning & customer engagement + Heighten understanding of value-based care (including monetary and non-monetary incentives) for pipeline and inline products and associated TAs + Foster internal Q-O-C Quality Champions + Develop and implement Quality internal and customer-facing activities & resources + Implement & oversee HEOR-led Quality Initiatives + Develop new novel resources + Revise content to reflect pertinent marketplace changes + Continuously update educational resources such as Quality insights and Quality Happenings for internal & external stakeholders + Identify and act upon customer insights brought forth by Q-O-C Working Group Members + Lead innovation with select external national, regional and state quality leadership Represent Boehringer through active external engagement to advance Boehringer Q-C program including, but not limited to quality standards and measurements + Establish new and maintain collaborative engagements with key leaders + Serve as the resident expert of quality and value levers impacting the delivery of patient care, outcomes achieved, and cost of care including: + Measurement and measurement science + Clinical Guidelines and Evidence \ Standards + Value-based Payment Arrangements/Programs + Quality Improvement Initiatives/Programs + Administrative Coding + Risk Adjustment + Clinical Pathways + Improvement Activities + Clinical/Claims Registries + Accreditation, Certification & Recognition + Centers of Excellence + Optimizing Outcomes for All + Health Information Technology + Evolving our structure and process to anticipate marketplace changes, etc. + Coordinate and oversee the four phases (Discovery, Assessment, Synthesis & Planning/Implementation) of the standardized internally developed Q-O-C Program process called the Quality Strategy Development Process for select pipeline and inline products + Conduct & disseminate results of TA-specific environmental scans + Identify gaps and opportunities + Create recommendations for the Quality Strategy Action Plan **Requirements** + Bachelors' degree required/Masters preferred with a clinical license/ certification as a professional in healthcare quality (CPHQ) preferred + 7+ years experience with a proven track record of success in health care quality, population health and value-based care (i.e., VA, CMS, Quality Organizations, Payors, Health Systems) or in the pharmaceutical industry working with those entities). + Background and experience in Quality, Population Health, Value-based Care/Programs & Optimizing Outcomes for All. + Deep knowledge of national public and private quality strategic priorities and processes + In-depth understanding of quality/value levers including, but not limited to measures, measurement science and implementation science + Knowledge of CMS structure, strategy and programs and CMS Centers such as the Center for Clinical Standards and Quality and the Innovation Center. + Understanding of Quality stakeholders and influencers landscape (including regional quality collaborators), track record of engagement with national and regional quality leaders and organizations, other C-suite stakeholders in the Healthcare Quality area + Exhibit a strong suite of interpersonal skills to effectively communicate and engage with others + Senior level influence and credibility - ability to engage senior executives both in the company and in external organizations. + Strong business acumen, with basic understanding of HEOR and public policy. + Practical experience in the following care settings as it relates to quality, value and population health: ambulatory care, acute/post-acute care and payer + Knowledgeable about how value evidence is used by Health System and/or Health Plan decision makers to inform adoption and diffusion decisions. Ability to translate data driven evidence into decisions and actions (preferred). + Knowledge of current trends in data science in healthcare (preferred). + Excellent problem-solving abilities. + Thorough understanding of promotional and non-promotional customer communication regulations. + Excellent project management, communicational skills. + Functional in all Microsoft Office platform components + Ability to travel a minimum of 30% of the time. **Eligibility Requirements:** + Must be legally authorized to work in the United States without restriction. + Must be willing to take a drug test and post-offer physical (if required) + Must be 18 years of age or older All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us. Job DescriptionThe Account Executive position is an individual who is responsible for the collection of debts owed to a company or organization. The primary role of an Account Executive is to contact individuals or businesses who have outstanding debts and work towards recovering the owed funds. Position Responsibilities: Responsibilities may include, but are not limited to:· Initiate contact with consumers via phone calls, emails, or text messages to negotiate payment plans and collect outstanding debts.· Maintain accurate and up-to-date records of all communication and collection activities.· Review and analyze consumer accounts to determine appropriate collection strategies and prioritize collection efforts· Negotiate payment arrangements, settlements, or alternative options with debtors, considering their financial circumstances.· Handle and resolve consumer inquiries, disputes, and/or complaints in a professional and efficient manner.· Maintain confidentiality of sensitive consumer information and adhere to data protection guidelines.· Complete skip-tracing tactics to gather appropriate contact information for consumers.· Achieve CCMR3's monthly targeted growth performance objectives.· Meet daily, weekly, and monthly goals set by management of CCMR3· Adherence to all CCMR3 policies/procedures Required Qualifications:· Previous experience in collections or a related field is preferred· Customer service, negotiation, and finance skills· Strong communication skills· Familiarity with relevant laws and regulations governing debt collection practices is preferred· Must be detail oriented and organized· Adherence to ethical standards In joining our team at CCMR3, you'll have the chance to make a real difference in people's lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and continuous education, and opportunities for professional growth. If you're ready to join a company that values integrity, teamwork, and results-driven performance, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges.

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: This position provides face-to-face interaction with patients and/or their families regarding point-of-service collections, financial assistance programs, Medicaid eligibility and qualifications. This position is face-to-face for patient direct inquiries/concerns regarding account balances, financial assistance, insurance information, payment arrangements and any other non-clinical related questions. Responsibilities And Duties: 40% Interviews patients face to face for financial assistance programs, eligibility and qualifications to ensure OhioHealth's charity policy and procedures are followed and appropriately offered to all patients, regardless of their ability to pay. Maintains the integrity of all patients requesting assistance. Works with State of Ohio County Case Workers to apply, qualify, and verify eligibility of Medicaid participants. 20% Visits face to face with patients for collection opportunities of Medicare deductible and inpatient commercial copays, which directly affects the overall financial results of OhioHealth. 20% Calls and requests collections of med pay on all auto accidents. Provides all necessary detail and documentation to carrier to ensure foremost and prompt payment of any and all available benefits to OhioHealth. 10% On site lead to handle all face to face direct patient inquiries for non-clinical related issues, including irate and/or complaints. 5% Works directly with outside eligibility vendor and is responsible to quality review their work. 5% Provides cost information to patients. Minimum Qualifications: High School or GED (Required) Additional Job Description: 3 to 5 years of equivalent Experience . Work requires the analytical skills to read and understand instructions, and strong decision making skills. Work requires good organizational skills and ability to prioritize tasks. Work requires ability to visit patient rooms and walk 1 hour per day. Work requires communication skills (verbal written. telephone) necessary to explain policies or procedures, relay patients needs to appropriate personnel, or otherwise communicate with others in situations requiring sensitivity and tact. Work requires basic computer typing skills. Work requires the ability to follow the work of other staff members. Work requires understanding of basic office machines (photocopies, fax, phone) Work Shift: Day Scheduled Weekly Hours : 40 Department Financial Counselors Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if the candidate resides within a commutable distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Business Change Director is responsible for working with management to identify and implement varied projects, programs and plans that support achievement of business unit and enterprise goals. How you will make an impact: * May specialize in one area of organization effectiveness (planning, or project portfolio) or be assigned to directly support a business unit and ensures activities are aligned with corporate strategy. * Identifies potential issues, project change, and scope data. * Leads efforts to identify best practices. * Identifies impacted parties, business partners, and resources required. * Develops and designs processes and systems that support business needs. * Designs methods for integrating functions and processes. * Conducts cost/benefit analyses. * Builds support for business change throughout the business unit. * Provides process, project, and change management methodology coaching/consulting support to both local and enterprise wide initiatives. * Leads the project prioritization and scheduling activities for the business unit. * Provides expertise to the business areas in culture/change management activities. * Provides expertise in process planning and portfolio management activities. * Develops strategic objectives and aligns project planning with long-term business goals to facilitate company growth and competitive advantage. Minimum Qualifications: * Requires a BA/BS in a related field and minimum of 10 years managing mid to large-scale change/project initiatives; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: * Previous network development and/or commercial payment arrangements experience is preferred. * Knowledge of planning models and methodology, project management and change management experience (strategic and execution) strongly preferred. * Master's degree preferred. * Six Sigma Black Belt preferred. * Consulting background, market research, market insights experience. * Leadership of high priority, large-sized enterprise projects - Strong execution skills and business consulting acumen. * Strong critical and conceptual thinking skills: Ability to identify, collect and synthesize performance data to deliver meaningful findings and action plans to leadership. * Relationship management at all levels within the organization and cross functionally. * Excellent communication skills - Strong situational leadership. * Advanced decision making through data driven analysis. * Quick and continuous learning style. For candidates working in person or virtually in the below locations, the salary* range for this specific position is $112,080 to $201,744. Location(s): Chicago, IL, Mendota Heights, MN, District of Columbia (aka Washington, DC) Columbus, OH, and New York City, NY In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Job Level: Director Equivalent Workshift: Job Family: BSP > Business Support Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra's solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. This position is accountable for the timely & compliant billing of customer orders to patients. When insurance coverage is available, this position is responsible for reviewing patient balances and ensuring accurate billing for services after federal, state and commercial insurance plans have processed their claims. This position will also establish payment arrangements with patients and collect on balances, following KMTS policies and procedures, while minimizing bad debt and continuous improvement of cash flow. This position will work side-by-side with the Director of Collections in improving the overall patient collection process, as well as collaborate with the various customer support teams across the organization to ensure an overall positive customer experience consistent with Kestra core values. ESSENTIAL DUTIES Ensure patients statements are generating appropriately, reconciling patient balances identified in the revenue cycle management (RCM) system with both the insurance explanation of benefits (EOB) and our statement system. Supports call center operations by receiving patient inbound calls, assisting patients with any questions or clarifications regarding their billing statement. Works with the patient to establish payment terms consistent with Kestra policies and procedures, including but not limited to establishing payment plans, assisting the patient in applying for CareCredit or Financial Assistance, and/or negotiating discounts. Utilize the various RCM systems to assist patients with making credit card and bank account payments, set up payment plans and initiate billing/statement holds. Research and resolve patient billing concerns, escalating issues as appropriate to leadership. Identify if specific receivables are to be qualified as refunds, adjustments or write-offs, initiating the appropriate transaction with the RCM system to resolve open accounts receivable (AR). Initiate patient outbound calls to drive patient cash collections. Identify and communicate issues leading to patient complaints to supervisor, enabling continuous process improvement and a positive customer experience. Review and complete daily /weekly tasks to achieve patient collection goals. Assist in the development of training materials that will be shared across functions. COMPETENCIES Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous improvement. Integrity: Commitment, accountability, and dedication to the highest ethical standards. Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. Action/Results: High energy, decisive planning, timely execution. Innovation: Generation of new ideas from original thinking. Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations. Requirements QUALIFICATIONS Education/Experience Required: 5 years of experience in the healthcare billing and/or collection environment 3 years of experience in healthcare customer service environment Proficiency with Microsoft Office Word, Excel, and PowerPoint Preferred: 1 year in DME/HME environment Experience with Bonafide and/or CollectPlus Experience with Salesforce Supervisory Responsibilities None Work ENVIRONMENT Fast-paced, remote-based role Minimal noise volume typical to an office environment Extended hours when needed Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer. PHYSICAL DEMANDS Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage Frequent stationary position, often standing or sitting for prolonged periods of time Frequent computer use Frequent phone and other business machine use Occasional lifting required, up to 25 pounds TRAVEL Occasional travel, domestic and international, may be required, less than 5% Benefits Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc. Pay equity is an important part of Kestra's Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted. Salary: Annualized between $66,000 and $76,000. Depending on experience and location. Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law. We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S. Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.

Contract Attorney (potential for expanded engagement) Experience Required: 5+ years in business litigation Focus Areas: Commercial Disputes, Contract Conflicts, Pre-litigation Resolution Industry: Modern Businesses, Startups, Digital Companies About KARRA KARRA Law PLLC is a forward-thinking law firm based in New York City, built for today's digital economy. We serve innovative technology companies and high-growth businesses with sophisticated legal needs. From startup to scale-up, we provide strategic legal solutions that help ambitious companies grow with confidence. By leveraging technology and modern practice management, we provide our team with the autonomy and flexibility that experienced attorneys deserve, while maintaining the sophistication of work typically found in leading law firms. We combine deep legal expertise with technological innovation to deliver efficient, business-focused solutions. Visit us at **************** Position Overview We're seeking an experienced Business Litigation Attorney licensed in New York to join our team on a contract basis. The role focuses on handling a range of commercial disputes for our diverse client base, from pre-litigation resolution strategies to formal court proceedings when necessary. This position will provide strategic counsel to our clients facing business conflicts, with an emphasis on efficient and effective dispute resolution that aligns with their business objectives. Key Responsibilities Draft and review demand letters and other pre-litigation correspondence Analyze contractual disputes and develop strategic resolution approaches Negotiate settlements and payment arrangements with opposing parties Prepare and file litigation documents when necessary Develop preventative strategies to minimize future disputes Provide guidance on contract enforcement and breach remedies Advise on commercial collection matters Handle business-to-business dispute resolution Develop risk mitigation strategies for our operations Provide counsel on matters involving independent contractors and service agreements Requirements Juris Doctor (JD) from an accredited law school Active attorney license in New York 5+ years of business litigation experience Experience with contract disputes and commercial conflicts Strong negotiation and settlement skills Excellent written and verbal communication abilities Experience working with small to medium-sized businesses Understanding of the startup and tech industry preferred but not required Technical Experience Demand letter drafting and pre-litigation correspondence Contract dispute analysis and resolution Settlement negotiation and documentation Litigation document preparation Commercial collections processes Service agreement enforcement Risk assessment and mitigation What We Offer Competitive hourly or per-project compensation Flexibility: Fully remote work with flexible hours Autonomy: Direct client interaction and project ownership Innovation: Work with cutting-edge companies Freedom: Focus on practical legal solutions without bureaucracy Independent Contractor Relationship Position structured as independent project-based engagement Freedom to maintain other clients and practice areas Flexibility to accept or decline matters based on availability Autonomy to manage your own schedule and workflow Ability to work from your own location Professional independence in performing services Solo Practitioners Welcome We specifically encourage solo practitioners to apply. We understand the value that experienced independent attorneys bring to the table and appreciate the personalized attention and flexibility that solo practitioners can offer. This engagement is designed to complement your existing practice while providing you with interesting and challenging work. Working Place: New York, New York, United States

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function A Specialty Collections Consultant is a collector who is responsible for collections on selected portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy. Principal Duties List of required duties below. Distinguish on-site duties with a *. Receive and review loan information. Contact borrowers to cure delinquency, set up payment arrangements and/or settle accounts through the use of manual calls and an automated dialer. Manual dialing specifically calling Active cells that do not reach the dialer as well as additional allowed attempts to landlines and permission granted cells. Identify and recommend optimal workout strategies based on individual borrower. Understands Current and 30 DPD rolls and how to read manual dialing reports. Understands Legal/Warning statuses on manual dialing reports. Work with designated clients taking inbounds and making outbounds for those clients only. Effectively and efficiently corresponds via email with dedicated clients. Use the DA tool and work with client matrices regarding workout strategies including deferments and repayment plans. Effectively notate RFD and the entire conversation with the customer for the clients to view notes and make determinations on actions. Utilize our skip tracing tools when confronted with an account that has no phone number. Identify and recommend assistance strategies, as necessary. Increase frequency of borrower contact by using scoring model. Performs related duties as assigned by management. De-escalating calls and logging complaints Knowledgeable of FDCPA guidelines Updating contact preferences for homeowners when provided consent. Updating the system with updated preferred language changes. Assist in sending emails to borrowers which consists of pulling files, attaching documents, or mailing as well as follow-ups in regard to previous emails sent. Reaching out to consumers regarding past due accounts, taxes, liens, and insurance. Submit necessary tasks to have account updated in reference to the current issue on the account. Give in-depth reviews of escrow analysis to ensure the consumer is aware or any changes made to the account. Provide top notch care to our consumers by answering questions about the payments, taxes, insurance, etc., Ensure that each account is accurately documented as well as capturing complaints when necessary. Aid consumers to help cure the delinquency status by offering RPPs, or deferments if eligible. Meet monthly departmental goals by maintaining 100 payments per month or the team average as well as meet EVPH goals by ensuring that promises are captured on each call. Provide one call resolution. Prior to seeking approval, check deferments and repayment plans for accuracy. Ensure the correct clients' requests are submitted via the delegated authority tool. Performs related duties as assigned by management. *These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily. Education and Experience Requirements High school diploma or equivalent, required. Bachelor's degree, preferred. 0-2 years, loss mitigation, collections, or related mortgage-servicing experience. Knowledge, Skill, and Ability Requirements Must pass written exam to determine comprehension of situations and proper writing style. English fluency required, Spanish fluency a plus. Outstanding telephone and written communication skills. Familiarity with Internet-based search techniques (including the use of skip-tracing solutions). The ability to maintain professional conduct when dealing with people of any mood or personality type. Familiarity with lending-related terminology and processes, especially related to mortgage delinquency. Excellent reasoning and research skills; the ability to see the “big picture” and manage the details. The ability to safeguard confidential customer and company information. A solid work ethic, high integrity, a positive attitude, and strong attention to detail. The ability to follow instructions but work with minimal direct supervision. Excellent keyboarding skills. Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.). The ability to remain stationary (mostly in a sitting position) for long periods of time. Physical Demands/Work Environment/Disclaimer Must be able to remain in a stationary position for long periods of time. Must be able to effectively access/operate and interpret information on computer screens, documents, and reports. Must be able to effectively communicate with all homeowners. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Additional Information: While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection

This job manages the development and execution of short-term and long-term objectives to standardize business practices and enhance system applications. Actively participates in and leads projects. Develops and implements appropriate controls and processing methods and manage adherence to. Manages staff responsible for addressing daily system and process issues. Provides leadership in the development, implementation, management and accurate maintenance of all contractually-based producer arrangements. Establishes and maintain all operational and system processes across the organization to support producer arrangements. **This role can be remote or hybrid - If you are within 50 miles of an office you are required to be onsite 3 days a week - T, W, Th.** **ESSENTIAL RESPONSIBILITIES** + Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority. + Lead the delivery and execution of projects by: analyzing, identifying and problem solving business and systems issues; presenting recommendations to senior management; managing development of requirements, standard operating procedures, functional roles and responsibilities, process flow and user guides. Serve in consulting/training role to direct reports to develop and execute comprehensive test scripts decreasing likelihood of defects to be corrected after implementation. + Identify, research, determine, implement and validate solutions, fostering an environment of continuous improvement across the organization. Oversee ongoing analysis and implementation of procedures and systems. Contribute to operational readiness, organizational change management, solution capability, packaging and estimating, planning and delivery management. + Lead the development and implementation of contractually-based producer arrangements by: interpreting and translating requests for enhanced business considerations; identifying operational capabilities and/or limitations in delivering requested enhanced business considerations; presenting and working through recommendations with senior management; defining operational process and necessary system development to implement and maintain agreed-to enhanced business communications. Communicate enhanced business considerations and operational processes across the organization. Establish and manage audit controls to ensure enhanced considerations are consistently and accurately adhered to. + Manages employees in the following analytical functions: 1) Analysis and approval of retroactive Producer changes, exception or advance payments, non-standard commissions, and requests for refunds from Producers; 2) Determination/ set-up of payment arrangements, data transfer, and licensure / appointment procedures for business partners; 3) Maintenance/dissemination of state requirements for producer appointment and licensing; 4) Production of complex reports for Sales, Producers, Business Partners, Regulators and other business areas and external parties; 5) Monitoring and internal auditing of various business partners relative to payment and producer of record accuracy, appointment compliance and other controls; 6) Maintenance of workflow procedures, form communications, and messaging. + Maintains master Producer contract forms, coordinates amendments and re-distribution of contracts, and works with the legal department on complex contractual issues and special language requests. + Acts as custodian/business owner of the payment processes and functional project manager of commission cycle. + Coordinates/approves payment system enhancements, relevant system requirements for corporate projects and business partner implementations.Works with other business areas to resolve complex system issues and payment problems. + Other duties as assigned or requested. **EDUCATION** **Required** + Bachelor's degree **Substitutions** + 6 years related and progressive experience in lieu of Bachelor's Degree **Preferred** + Master's Degree **EXPERIENCE** **Required** + 5 years in Healthcare, Technology or Project Management + 3 years in a leadership or management role **Preferred** + 5 years performing or managing administrative and compliance processes related to Producer Relationships **LICENSES or CERTIFICATIONS** **Required** + None **Preferred** + None **SKILLS** + Customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development + Knowledge of Producer agreements, commission payment calculation and how it interfaces with company financial systems. + Demonstrated competency in project execution and management of organizational units + Excellent written and verbal communication skills + Excellent leadership and interpersonal skills + Proven ability to build and sustain internal and external customer relationships + Experience evaluating and implementing technology + Presentation experience + Strong strategic development capabilities with creative problem-solving skills **Language (Other than English):** None **Travel Requirement:** 0% - 25% **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** **Position Type** Office-based Teaches / trains others regularly Constantly Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._ **_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._ _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._ _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._ **Pay Range Minimum:** $78,900.00 **Pay Range Maximum:** $147,500.00 _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._ Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at ***************************** California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J273519

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Manages, coordinates, and supervises the daily operations of enterprise scheduling and financial pre-services including insurance verification, calculating and communicating patient financial responsibility, and coordinating payment arrangements and screenings. This department ensures seamless patient access by coordinating appointment scheduling, verifying insurance, completing preregistration, and securing financial clearance prior to service. It plays a critical role in patient experience and in revenue cycle. Additionally, this position directs the development and attainment of departmental goals and objectives as it relates to the organizational strategic mission and initiatives. Ensures that all employee needs are met through coordination of team within the enterprise revenue cycle. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Bachelor's degree in healthcare administration or related field and five (5) years' experience in multi-site scheduling, ambulatory operations management across diverse locations, or high-volume contact center environments. OR 2. High School Diploma and ten (10) years' experience in multi-site scheduling, ambulatory operations management across diverse locations, or high-volume contact center environments. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Masters degree in healthcare administration, health informatics, or related. 2. Certified Revenue Cycle Representative (CRCR) through HFMA. 3. Seven or more years experience in multi-site scheduling, ambulatory operations management across diverse locations, or high-volume contact center environments. EXPERIENCE: 1. Five (5) years of experience in healthcare scheduling. Preference for Epic certification Experience in registration, insurance verification, and estimate delivery. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Manage centralized scheduling for outpatient, inpatient, and ancillary services across all facilities. 2. Coordinate with clinical departments to optimize provider availability and appointment slots. Maximize schedule utilization 3. Ensure accurate documentation of appointment types, locations, and required preparations. 4. Partner with IT to optimize scheduling templates to allow for patient self-scheduling. 5. Evaluate and implement new technologies for scheduling. 6. Manage preregistration processes including insurance eligibility and benefit collection, calculation and communication of patient financial responsibility via estimates, and coordinating financial processes for payment plans and charity care screenings. 7. Monitor KPIs including scheduling lead time, scheduling utilization, preregistration completion, insurance accuracy, estimate accuracy, and patient financial conversations. 8. Sets solid analytical goals and directs team to achieve those goals using specific, targeted, data driven tactics. 9. Manages department personnel to ensure qualified work force. Ensure regular communication with team to ensure that employee needs are met and that the productivity and engagement of staff is maintained. 10. Works within budgeted expenses and participate in development and management of departmental budget. 12. Organizes and executes daily tasks in appropriate priority to achieve optimal productivity and efficiency, adjusting daily schedule as required to perform urgent assignments or special projects as assigned. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Ability to sit for long periods of time. 2. Ability to lift, push or pull 10-15 pounds. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Standard office environment SKILLS AND ABILITIES: 1. Financial, technical and professional skills. 2. Oral and written communication ability to effectively represent the department and Hospital in interactions with third party payers, patients, physicians and other departments. 3. Analytical and problem solving skills as well as the ability to work and communicate effectively with other departments. 4. Knowledge of local, State and Federal regulations pertaining to Hospital billing and collections. 5. Ability to perform a variety of duties, ranging from direct involvement in various projects to coordination and supervision of the activities of co-workers. 6. Knowledge of spreadsheet, word processing and office software applications. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: SYSTEM West Virginia University Health System Cost Center: 535 SYSTEM Centralized Clearance Center

If you are driven by precision in tax compliance and the strategic challenges of the collections field, this position offers an ideal fit! As an Unemployment Compensation (UC) Tax Agent in the Office of Unemployment Compensation Tax Services, you will be responsible for collecting delinquent reports, contributions, interest penalties, and other amounts due from employers with outstanding liabilities. Join our team to use your motivation and outstanding interpersonal abilities to make a real difference in tax compliance. DESCRIPTION OF WORK As a UC Tax Agent for the Collections Support Unit of the Audit and Compliance Division, you will have an opportunity to utilize your strong communications skills as you will be in regular contact with employers to discuss payment arrangements and financial circumstances. You will also be responsible for representing the department at hearings and presenting information gathered during the examination of employer records, which may involve criminal complaints. Additionally, you may be tasked with conducting special investigations to determine the financial status of employers and making recommendations on whether to accept or reject applications for agreements to compromise. Furthermore, you can expect to perform auditing work, specifically examining the books and records of medium and large employers. Your responsibilities will involve a combination of traveling, teleworking, and working on-site. Each case assignment is unique and offers a wealth of fresh insights and learning experiences. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment, 37.5 hours per week Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Schedule may vary based on operational needs. An alternate work schedule (AWS) is available. Travel throughout Pennsylvania is required periodically. Travel expenses will be paid. Telework: You may have the opportunity to work from home (telework) part-time upon successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: The starting salary is non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: A bachelor's degree which includes or is supplemented by 18 college credits in finance and accounting, of which at least 6 college credits are in accounting; or An equivalent combination of experience and training which includes 18 college credits in finance and accounting, of which at least 6 college credits are in accounting. Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credits. Other Requirements: This particular position also requires possession of an active Pennsylvania driver's license which is not under suspension. You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirement: This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

Job Title: Healthcare Collections Specialist Schedule: M-F 8am to 9pm EST Role Description: The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables Roles & Responsibilities * Efficiently navigate multiple software systems while documenting current and confidential account information * Maintain a confidential and organized remote work environment * Assist in acquiring and updating debtors' contact information within client systems. * Handle inbound calls from patients seeking assistance with payment on their outstanding medical/healthcare accounts, offering suggestions for resource acquisition or negotiating payment arrangements compliant with the healthcare provider's guidelines * Initiate outbound calls to patients who have yet to establish payment or payment arrangements for resolving outstanding medical/healthcare bills, providing assistance and guidance on payment options * Collaborate effectively in a virtual team environment to meet daily and monthly productivity goals, focusing on call volume and collection targets * Operate within a virtual work setting, participating in weekly contests and incentives to maintain high motivation and engagement with patients to collect outstanding amounts Commit to staying up-to-date with collection laws and company compliance requirements, ensuring adherence to the Fair Debt Collection Practices Act (FDCPA) while assisting patients * Comply with federal laws governing collection practices * Adhere to the company's established policies and procedures, as detailed in the Employee Handbook and the Employee Code of Conduct * Demonstrate an understanding of and active participation in the Corporate Compliance Program * Assist with additional projects as directed by management Preferred Educational Qualifications * High school diploma or equivalent is required Preferred Work Experience * Collection's experience is preferred * 6 months customer service experience Competencies & Skills * Proficiency in engaging and communicating with patients, colleagues, and management, whether in physical or remote virtual chat settings * Consistent demonstration of a courteous and professional demeanor * Self-discipline to remain focused on tasks, even with minimal supervision * Proactive and innovative approach to fulfilling job responsibilities * Skillful prioritization of multiple tasks through effective time management and organizational abilities * Strong PC proficiency, with a typing speed ranging from 30-40 words per minute About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Fenwick is seeking a Client Accounting Specialist who will be responsible for all financial aspects of managing the assigned partners' portfolio of clients which are performed in accordance with departmental standards. The Client Accounting Specialist will work closely with the finance management team and integrate best practices while delivering best in class service internally to our partners and externally to our clients. Job Description: Review Client and Matter set up (including rates, discounts, invoice formats and deferrals, etc.) to ensure adherence to engagement letters, billing guidelines, manage to attorney preferences and address any differences timely to provide accurate billing. Maintain documentation of all non-standard billing requirements. Update the Client and Matter Billing Instructions in Aderant, CET data base to ensure they remain current. Monitor work in progress to ensure all matters are billed per approved agreement and schedule, ensure necessary billing systems reflect current status. Produce, review and distribute prebills on a monthly basis and as needed for review by attorneys, coordinate with secretarial team to obtain prebills by monthly due date. Perform various billing functions as required to produce client invoices (edits, write downs, transfers, discounts, etc.). Audit all edits once pushed into Aderant (narrative and mathematical calculations), ensure calculations are correct and in accordance with special billing requirements prior to posting. Ensure client invoices are mailed or delivered timely in accordance with firm guidelines as well as any client guidelines. Manage attorney and client deadlines; estimate due dates as required for monthly accruals and/or closings and monthly billing due dates. Meet with billing attorneys on a regular basis to discuss new clients and matters, any special billing arrangements, aged WIP and aged Accounts Receivable or issues/disputes that require action. Actively monitor accounts receivable balances while upholding and maintaining the firm's collection policies and procedures; escalate significant or delinquent balances to the attention of billing attorneys and management in timely manner, actively suggest collection strategies and monitor as necessary, maintain ARCS categories to reflect current client status. Maintain regular client contact to follow-up on aged billings, payments and/or promise to pay. Research and resolve client disputes timely. Engage attorney's assistance as necessary to resolve issues promptly. To minimize financial risk exposure on aged accounts, develop and maintain collection strategies, negotiate payment arrangements and/or propose payment schedules as necessary with partner consent. Effectively utilize Aderant, ARCS, EIS, and other reports to assist with the collections process and reporting (including the Intranet). Work with Cash Receipts staff to research and resolve misapplied payments, unapplied cash/trust balances are kept to a minimum. Prepare write-off/write-down requests as necessary; ensure all proper approvals are received prior to processing adjustments. Assist attorneys, secretaries and clients with all billing and collections related questions and/or requests. Maintain client files and correspondence (iManage). Monitor billing hotline and time correction DTE alias on a rotational basis. Share system process enhancement ideas. Propose client support enhancement ideas to attorney/management (streamline efficiencies). Utilize LinkedIn Learning for increased growth in skills, software and/or industry. Perform other related duties as assigned. Desired Skills & Qualifications Ability to handle complex accounts with limited assistance. Strong attention to detail, accuracy and organizational skills. Strong analytical and troubleshooting skills. Ability to use judgment to assess various courses of action and potential impact. Communicate effectively; both verbal and written with attorneys, staff professionals and clients. Supportive of business changes within the workplace. Ability to prioritize multiple tasks efficiently in a fast-paced, deadline-driven environment. Strong teamwork skills. Proficient in Microsoft Office (Excel, Word, Outlook). Reporting to the Client Accounting Manager, the ideal candidate will have 5+ years of legal billing experience with automated billing systems and an understanding of legal industry's standard billing requirements. Experience with Aderant expert (previously CMS) and/or automated accounting systems required. Bachelor's degree required. Benefits and Compensation Details: At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing. The anticipated range for this position is: $60,800 - $86,000 Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. A discretionary bonus for eligible employees may also be available based on performance. Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.

The Pre-registration Specialist is responsible for ensuring accurate and timely pre-registration of patients for scheduled services. This role includes generating estimates, communicating with patients regarding their financial obligations, securing pre-service payments or establishing payment arrangements, and ensuring all demographic and insurance information is accurate. The Pre-registration Representative/Specialist plays a critical part in optimizing financial outcomes and enhancing patient experience through effective communication and financial counseling. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Pre-registration & Verification - Complete pre-registration for scheduled services, ensuring all required information is obtained and accurately entered into the system. - Verify patient insurance coverage and eligibility prior to scheduled services. - Ensure all demographic and insurance information is accurate and up to date. Financial Analytics & Patient Interaction - Generate accurate cost estimates for scheduled services based on payer contracts and patient insurance coverage. - Communicate with patients regarding their financial obligations, including co-pays, deductibles, and out-of-pocket costs. - Secure pre-service payments or establish payment arrangements prior to the date of service. - Provide clear and empathetic financial counseling to patients, ensuring understanding and satisfaction. - Interact with patients to address any questions or concerns related to their financial responsibilities. Documentation & Compliance - Maintain accurate and up-to-date records of all pre-registration activities in the electronic health record (Epic) and patient accounting systems. - Ensure compliance with HIPAA, payer guidelines, and internal policies. - Participate in audits and quality improvement initiatives as needed. QUALIFICATIONS: Education & Experience - High school diploma or equivalent required, associate or bachelor's degree in healthcare administration, finance, or related field preferred. - Minimum 2 years of experience in patient access, pre-registration, or revenue cycle operations, preferably in a healthcare setting. Skills & Competencies - Strong understanding of healthcare finance, insurance verification, and pre-registration processes. - Proficiency in generating cost estimates and communicating financial obligations. - Excellent analytical, problem-solving, and communication skills. - Ability to work independently and collaboratively in a fast-paced environment. - Experience with EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite. Pay Range: $19.03-$31.39 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Remote-Rhode Island - N/A Providence, Rhode Island 02901 Work Type: Mon-Fri Work Shift: Day Daily Hours: 8 hours Driving Required: No

Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us. Job DescriptionThe Account Executive position is an individual who is responsible for the collection of debts owed to a company or organization. The primary role of an Account Executive is to contact individuals or businesses who have outstanding debts and work towards recovering the owed funds. Position Responsibilities: Responsibilities may include, but are not limited to:· Initiate contact with consumers via phone calls, emails, or text messages to negotiate payment plans and collect outstanding debts.· Maintain accurate and up-to-date records of all communication and collection activities.· Review and analyze consumer accounts to determine appropriate collection strategies and prioritize collection efforts· Negotiate payment arrangements, settlements, or alternative options with debtors, considering their financial circumstances.· Handle and resolve consumer inquiries, disputes, and/or complaints in a professional and efficient manner.· Maintain confidentiality of sensitive consumer information and adhere to data protection guidelines.· Complete skip-tracing tactics to gather appropriate contact information for consumers.· Achieve CCMR3's monthly targeted growth performance objectives.· Meet daily, weekly, and monthly goals set by management of CCMR3· Adherence to all CCMR3 policies/procedures Required Qualifications:· Previous experience in collections or a related field is preferred· Customer service, negotiation, and finance skills· Strong communication skills· Familiarity with relevant laws and regulations governing debt collection practices is preferred· Must be detail oriented and organized· Adherence to ethical standards

Please Note: Applications for this position are accepted on an ongoing basis, even when no current openings exist. All submissions are reviewed regularly, and qualified candidates will be contacted when a position becomes available. Job Title: Statutory Process Specialist Location: Remote - Work from Home Department: Statutory Process Reports to: Director, Collections & Statutory Process Operations Job Type: Full-time The Statutory Process Specialist is responsible for preparing FDCPA (Fair Debt Collection Practices Act) Notices, Statutory Notices, and Liens, requiring strong skills in account reconciliation-including posting charges, credits, payments, and periodically updating account balances. Strong mathematical abilities are essential. The ideal candidate will be who brings a high level of accuracy, attention to detail, and a solid understanding of collections processes. Key Responsibilities: Include but are not limited to: Statutory Process Account Management: Serve as primary liaison for client and property management inquiries related to individual collection accounts, providing timely and accurate responses. Proactively manage assigned collection files, ensuring timely action and compliance with procedures and legal requirements. File and maintain valid liens; ensure statutory notices are prepared, sent accurately, and on schedule. Conduct thorough research of property ownership through deed and public records searches. Reconcile ledgers and account statements to ensure accuracy and consistency in financial records. Maintain detailed file documentation and provide comprehensive monthly status updates through written case notes and reports. Compliance & Legal Adherence: Ensure all collection activities comply with applicable federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA) and HOA assessment collection laws. Adhere to company policies and procedures in all collection activities. Stay informed on any changes in collection laws and best practices, ensuring compliance in all statutory notices. Teamwork & Results: Work with cross-functional teams ensure alignment and efficient execution of processes. Meet or exceed individual performance metrics, including recovery rates, call volume, and successful payment arrangements. Work with team members to provide backup and support, ensuring good service delivery and meeting service level agreements (SLAs). Meet or exceed individual performance metrics, including SLAs and email management. Participate in team meetings to review best practices, provide feedback, and contribute to continuous process improvements. Other Duties Special projects as assigned. Qualifications Education & Experience Bachelor's degree in in office administration, business, or a related field preferred. Minimum of 5 years of experience in statutory processing, collections, or a related field. Experience with property management and community associations is a plus. Skills & Competencies: Strong understanding of statutory regulations and compliance requirements, especially within association collections. Strong organizational and multitasking abilities, with a focus on timely and accurate task completion. Ability to manage performance, set goals, and track progress effectively. Excellent problem-solving skills and the ability to address operational challenges in real time. Proficient with software tools such as Collectronic, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office equipment. Strong communication and interpersonal skills, with the ability to collaborate across departments and with external clients. Knowledgeable about relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA). Able to work independently and as part of a team. Working Conditions: Location: Remote - Work from home. Occasional travel may be required, depending on job demands. Virtual collaborative, team-oriented environment Physical Requirements: Physical demands include the ability to lift up to 30 lbs. The employee is required to work at a computer for extended periods of time as well as talking on the phone for extended periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are seeking a skilled and detail-oriented professionals with 2 + years of collections or call center experience to join our dynamic team. is a flat rate of $22.00/Hr. Fluent Spanish Bilingual Candidates: Differential paid pending completion of bilingual assessment Remote: We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS Training: Remote Training Offered 5 Weeks (9am-6pm EST) The Mortgage Servicing Loan Counselor I is responsible for managing delinquent mortgage accounts, engaging borrowers to resolve past-due payments, and ensuring compliance with all applicable policies and regulations. This role requires strong communication and listening skills, attention to detail, and a customer-focused approach to collections. Responsibilities • Contact borrowers via phone, email, and written correspondence to resolve delinquent mortgage accounts. • Negotiate payment arrangements, repayment plans, and offer loss mitigation options in accordance with company policies and investor guidelines. • Maintain accurate and detailed records of borrower interactions and account status. • Monitor and manage assigned portfolio to meet performance goals and minimize losses. • Collaborate with internal departments such as Customer Service, Loss Mitigation, and Foreclosure to ensure seamless servicing for the customer. • Ensure compliance with federal, state, and investor regulations including FDCPA, TCPA, RESPA, and CFPB guidelines. • Identify and escalate high-risk accounts or potential fraud cases. • Participate in ongoing training and development to stay current with industry changes and best practices. • Ability to work in a fast-paced, structured environment with an emphasis on quality and productivity. • Complete other duties and projects as assigned by your supervisor. • All other duties as assigned. Qualifications Required Skills and Qualifications • High School Diploma or equivalent required. • 2+ years of experience in the mortgage servicing industry, collections, and/or call center environment. • General knowledge of mortgage loan products, servicing systems, and regulatory requirements. • Strong work ethic including adherence to daily work schedule. • Excellent verbal and written communication skills. • Strong negotiation and problem-solving skills. • Proficiency in Microsoft Office and mortgage servicing platforms (e.g., MSP, Fiserv, etc.). • Ability to work independently and in a team-oriented environment. • Flexible and open to adapting to change as needed. • Must be able to work nights and weekends as necessary Desired Skills and Qualifications • Associate's or Bachelor's degree in Business Administration, Finance or related field. • Bilingual (Spanish/English) • Experience with FHA, VA, and Conventional Loan Servicing • Familiarity with skip tracing tools and techniques. • Basic understanding of FDCPA, TCPA, Regulation X, Regulation Z, Regulation V, Regulation E, and SCRA. Total Rewards LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Time Off: Paid holidays, vacation, and sick leave Retirement & Investment: Matching 401(k) plan and employee stock purchase plan Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $22.00 per hour. Build Your Future with LoanCare At LoanCare, we don't just service mortgage loans-we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you'll find: A culture that helps you thrive, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to make a real impact in an industry that touches millions of lives If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a highspeed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. ESSENTIAL FUNCTIONS Basic job duties an employee must be able to perform with, or without, reasonable accommodation. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking - Talking to others to convey information effectively. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening - Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing - Teaching others how to do something. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management - Managing one's own time and the time of others. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision - The ability to see details at close range (within a few feet of the observer). Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Recognition - The ability to identify and understand the speech of another person. Speech Clarity - The ability to speak clearly so others can understand you. WORK CONDITIONS Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. PHYSICAL DEMANDS Sitting up to 90% of time Walking and standing up to 10% of time Occasional lifting, stooping, kneeling, crouching, and reaching. EQUAL EMPLOYMENT OPPORTUNITY LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We Are LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.

**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. ** Summary:** This position provides face-to-face interaction with patients and/or their families regarding point-of-service collections, financial assistance programs, Medicaid eligibility and qualifications. This position is face-to-face for patient direct inquiries/concerns regarding account balances, financial assistance, insurance information, payment arrangements and any other non-clinical related questions. **Responsibilities And Duties:** 40% Interviews patients face to face for financial assistance programs, eligibility and qualifications to ensure OhioHealth's charity policy and procedures are followed and appropriately offered to all patients, regardless of their ability to pay. Maintains the integrity of all patients requesting assistance. Works with State of Ohio County Case Workers to apply, qualify, and verify eligibility of Medicaid participants. 20% Visits face to face with patients for collection opportunities of Medicare deductible and inpatient commercial copays, which directly affects the overall financial results of OhioHealth. 20% Calls and requests collections of med pay on all auto accidents. Provides all necessary detail and documentation to carrier to ensure foremost and prompt payment of any and all available benefits to OhioHealth. 10% On site lead to handle all face to face direct patient inquiries for non-clinical related issues, including irate and/or complaints. 5% Works directly with outside eligibility vendor and is responsible to quality review their work. 5% Provides cost information to patients. **Minimum Qualifications:** High School or GED (Required) **Additional Job Description:** 3 to 5 years of equivalent Experience . Work requires the analytical skills to read and understand instructions, and strong decision making skills. Work requires good organizational skills and ability to prioritize tasks. Work requires ability to visit patient rooms and walk 1 hour per day. Work requires communication skills (verbal written. telephone) necessary to explain policies or procedures, relay patients needs to appropriate personnel, or otherwise communicate with others in situations requiring sensitivity and tact. Work requires basic computer typing skills. Work requires the ability to follow the work of other staff members. Work requires understanding of basic office machines (photocopies, fax, phone) **Work Shift:** Day **Scheduled Weekly Hours :** 40 **Department** Financial Counselors Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Job DescriptionDescriptionGreet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed. Schedule: What you will be doing Greet and check in patients in a friendly, courteous, and professional manner. Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs. Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration. Prepares paperwork for patient visits. Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution. Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes. Acts as a liaison between patients, guests, back office staff and providers. Reconciles cash against daily charge and cash reports. Schedule and confirm patient appointments as needed. Create, distribute, and file new patient charts/medical records. Perform clerical tasks such as copying, sorting, scanning, and faxing. Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc. Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook. Perform any other duties as assigned What you know Required High school diploma or GED Strong verbal and written communication skills Desire Telephone operator or high call volume experience Entry Level BSM Consulting : New Employee Orientation 1st Health Compliance Training (as required) What you will receive Competitive wages Robust benefit package including medical, dental, life and disability (short- and long-term) insurance Generous paid time off (PTO) program Seven (7) company paid holidays 401(k) retirement plan with company match An organization focused on People, Passion, Purpose and Progress Inspirational culture