What is PBX?
PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.
How is PBX used?
Zippia reviewed thousands of resumes to understand how pbx is used in different jobs. Explore the list of common job responsibilities related to pbx below:
- Ensured continues seven day-twenty-four hour coverage of PBX Switchboard Communications Department.
- Acted as backup coordinator for the PBX operators, including hiring and training of new operators, and shift scheduling.
- Added, deleted & troubleshot analog and digital phones on PBX system.
- Monitor PBX Operators and Emergencies.
- Updated PBX, installed T1, POTS lines and PRI when needed.
- Configured Five9 system for three contact centers and integretated the contact center system with the existing hosted PBX.
Are PBX skills in demand?
Yes, pbx skills are in demand today. Currently, 1,724 job openings list pbx skills as a requirement. The job descriptions that most frequently include pbx skills are telecommunications coordinator, telecommunications network analyst, and senior telecom technician.
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What jobs can you get with PBX skills?
You can get a job as a telecommunications coordinator, telecommunications network analyst, and senior telecom technician with pbx skills. After analyzing resumes and job postings, we identified these as the most common job titles for candidates with pbx skills.
Telecommunications Coordinator
- Telephone Systems
- Telecommunication
- PBX
- Data Network
- Communications Equipment
- VoIP
Community Health Agent
- Telephone Calls
- Emergency Situations
- Inbound Calls
- Outbound Calls
- PBX
- Telephone Switchboard
Telecommunicator Supervisor
- Telecommunication
- PBX
- Non-Emergency Calls
- VoIP
- LAN
- Communications Equipment
Telecommunications Consultant
- Telecommunication
- Telecommunications Systems
- PBX
- VoIP
- Avaya
- T-1
Senior Telecommunication Technician
- Technical Support
- Fiber Optic
- Avaya
- VoIP
- PBX
- Telephone Systems
Communications Operator
Job description:
A communications operator is responsible for receiving incoming calls from customers and clients and transferring them to the appropriate department for their needs and concerns. Communications operators perform administrative duties, such as organizing directory, updating customers' information on the database, and pulling-up reports. They also help agents in responding to the customers' inquiries and processing their requests. A communications operator must have excellent communication and organizational skills, especially in documenting calls for audits and references.
- Patients
- Customer Service
- Emergency Situations
- PBX
- Public Safety
- Non-Emergency Calls
Senior Telecommunications Engineer
Job description:
A senior telecommunications engineer executes coordination with the vendors during the planning and installation stages. Senior telecommunications engineers provide assistance for automated check-in/check-out implementation on the new IVR. The engineers stabilize the old IVR system to eliminate system problems. They enforce infrastructure software through solutions and enhancements for application and operating system support. Also, they provide a recommendation on internet network implementation, as well as install a platform for the prepaid calls.
- Telecommunication
- VoIP
- Avaya
- Unity
- PBX
- Technical Support
How much can you earn with PBX skills?
You can earn up to $60,377 a year with pbx skills if you become a telecommunications coordinator, the highest-paying job that requires pbx skills. Telecommunications network analysts can earn the second-highest salary among jobs that use Python, $85,784 a year.
| Job title | Average salary | Hourly rate |
|---|---|---|
| Telecommunications Coordinator | $60,377 | $29 |
| Telecommunications Network Analyst | $85,784 | $41 |
| Senior Telecom Technician | $100,129 | $48 |
| Telecom Manager | $86,535 | $42 |
| Telephone Technician | $45,477 | $22 |
Companies using PBX in 2026
The top companies that look for employees with pbx skills are ZOOM+Care, Comcast, and Sage Hospitality Group. In the millions of job postings we reviewed, these companies mention pbx skills most frequently.
| Rank | Company | % of all skills | Job openings |
|---|---|---|---|
| 1 | ZOOM+Care | 22% | 1,280 |
| 2 | Comcast | 10% | 2,051 |
| 3 | Sage Hospitality Group | 9% | 548 |
| 4 | Highgate Hotels | 8% | 1,327 |
| 5 | Marriott International | 7% | 6,818 |
Departments using PBX
| Department | Average salary |
|---|---|
| Engineering | $84,119 |
3 courses for PBX skills
1. VitalPBX Complete Training Course - Asterisk PBX Solution
This is the official VitalPBX Online Training Course. Learn all of the ins and out of VitalPBX so you can truly become a PBX expert. Show your customers a true Unified Communications PBX solution based on Asterisk with a broad set of tools for your needs. What We Will See... This course will go over every single module that VitalPBX has to offer as well as our Add-On applications and much more. Learn where every single setting is located, learn how to tackle problems and troubleshoot, and become more effective with your configurations. How We Will Learn... Throughout the course we will have various labs so you can get hands on with VitalPBX and gain real-world experience. There is no better way to learn than by doing. Luckily, you can easily deploy your VitalPBX installations, and throughout the course we will go through labs that have been designed with real-life tasks in mind, so we will cover ground based on real-life experience. Become an Expert... Become a VitalPBX Expert and show your customers they can rely on you with their communications. When you finished the course, you will be able to cover a broad set of environments, such as Call Centers, Enterprise, Carriers, Cloud PBX systems, and much more. Join us today, so you can become a communications hero...
2. FreePBX Asterisk VoIP PBX Server Administration Step by Step
Do you need a cost-effective phone system for business?Are you tired of paying the licensing costs to the proprietary phone system?Do you want to expand your business and require a phone system but legacy systems don't allow you?You are interested to learn asterisk but like to avoid the command line and Linux shell at the start?FreePBX is the world's most popular and widely adopted open-source IP telephony software. The core VoIP communication is based on Asterisk 18 - The most powerful IP telephony platform. This course is designed for the newbies, small & medium businesses that like to use the IP telephony - PBX or even the solution providers that like to gear up for telephony services to the end-users. The course starts with initial telephony concepts and terms used in the phone service industry. No prior technical knowledge about telecommunication is required to take this course. The course has a project depicting a real-world scenario. This helps the students to have activity-based learning and can apply learned knowledge to the real world. The course clearly explained the phone system features with lab practice for configurations. Proprietary systems invite a license fee for most Business-critical features and UC Features like mobility and third-party integration. To avoid the expensive add-ons go the open source way. Use a single system to manage multiple tools and platforms, thereby having "greater employee productivity, reduced costs and a means to improve customer engagement. The course covers the latest release of FreePBX 16...
3. VoIP PBX & Call Center on Asterisk 16 Issabel [Master Class]
Course Package: This course contains the best of both worlds. Asterisk is open source with GUI (Issabel) and then Asterisk from scratch (Vanilla Asterisk) using source code compilation and CLI based. UPDATED! Cover Asterisk 16 [Command Line/Web GUI] & Cloud Issabel Installation, Security WebRTC Video Conferencing & Call Center. Do you need a cost-effective phone system or full features rich Call centers for business?Are you tired of paying the licensing costs to the proprietary phone system?Do you want to expand your business and require a phone system, but legacy systems don't allow you? You are interested to learn asterisk but like to avoid the command line and Linux shell at the start?Issabel (previously known as 'ELASTIX') is the world's most popular and widely adopted open-source IP telephony software. The core VoIP communication is based on Asterisk - The most powerful IP telephony platform. This course is designed for the newbies, small & medium businesses that like to use IP telephony - PBX, or even the solution providers that like to gear up for telephony services to the end-users. The course starts with initial telephony concepts and terms used in the phone service industry-no prior technical knowledge about telecommunication is required to take this course. The course has a project depicting a real-world scenario. This helps the students to have activity-based learning and can apply learned knowledge to the real world. The course clearly explained the phone system features with lab practice for configurations. Proprietary systems invite a license fee for most Business-critical features and UC Features like mobility and third-party integration. To avoid the expensive add-ons, go the open-source way. Use a single system to manage multiple tools and platforms, thereby having "greater employee productivity, reduced costs, and a means to improve customer engagement...