What is Phone Calls?
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
How is Phone Calls used?
Zippia reviewed thousands of resumes to understand how phone calls is used in different jobs. Explore the list of common job responsibilities related to phone calls below:
- Conducted follow-up telephone calls/e-mails and answered routine customer questions.
- Handled daily correspondence with agencies throughout the United States through phone calls, live chat, and emails.
- Responded to inbound telephone calls from agents regarding policy, product and financial information.
- Handled a high volume of incoming and outgoing phone calls through a call center.
- Answer telephone calls, accept check, cash and credit/debit card payments.
- Assist representatives with responses to difficult letters and telephone calls.
Are Phone Calls skills in demand?
Yes, phone calls skills are in demand today. Currently, 33,515 job openings list phone calls skills as a requirement. The job descriptions that most frequently include phone calls skills are agency service representative, parts counterperson, and lead coach.
How hard is it to learn Phone Calls?
Based on the average complexity level of the jobs that use phone calls the most: agency service representative, parts counterperson, and lead coach. The complexity level of these jobs is basic.
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What jobs can you get with Phone Calls skills?
You can get a job as a agency service representative, parts counterperson, and lead coach with phone calls skills. After analyzing resumes and job postings, we identified these as the most common job titles for candidates with phone calls skills.
Agency Service Representative
- Phone Calls
- Health Insurance
- Customer Support
- Data Entry
- Medicare
- Telephone Calls
Parts Counterperson
- Phone Calls
- Parts Counter
- Parts Sales
- Body Shop
- Parts Inventory
- Inventory Control
Lead Coach
Job description:
Lead Coaches are responsible for training athletes in the fundamentals of a sport and managing subordinates coaches. Their duties include conducting tryouts, recruiting new players, designing training programs, developing game strategies, and scheduling roster training. They facilitate logistical arrangements of equipment, uniforms, and transportation. They also act as a referee for sports matches and employ sporting techniques in their training program.
- Phone Calls
- Professional Development
- Direct Reports
- Customer Issues
- Leadership
- Training Programs
Major Sales Associate
- Customer Satisfaction
- Phone Calls
- Sales Process
- Product Knowledge
- Customer Service
- Donor Database
Summer Clerk
- Phone Calls
- Legal Research
- Telephone Calls
- Legal Issues
- Legal Memoranda
- Real Estate Law
Relay Operator
- Phone Calls
- Customer Service
- Speech Patterns
- Deaf Community
- Inbound Calls
- Outbound Calls
Customer Contact Representative
- Phone Calls
- Customer Satisfaction
- Inbound Calls
- Technical Support
- Outbound Calls
- Customer Inquiries
Front Desk Associate
Job description:
Front-Desk Associates are the face of a hotel. Their duties are focused on assisting guests and attaining customer satisfaction. Aside from great communication skills, Front-Desk Associates must also have a pleasing personality and great presence of mind as guests will come to them first should there be any issues on the services provided. Moreover, among the duties of Front-Desk Associates include performing room check-ins and check-outs, accepting and arranging reservations, assigning rooms, maintain booking and payments, and communicate with the entire hotel staff to ensure quality service.
- Phone Calls
- Math
- Customer Service
- Basic Math
- Strong Customer Service
- Cash Handling
Outreach Assistant
Job description:
An outreach assistant is an administrative support person who works under the direction of an outreach manager to create awareness and visibility to a brand among selected stakeholders. You will be responsible for the implementation of an outreach strategy by creating a good rapport with a chosen audience and educating them about the outreach program. Outreach assistants are communications and marketing specialists who support the marketing activities and public relations campaigns, including training and supervising volunteers.
- Phone Calls
- Customer Service
- Patients
- Lead Generation
- Program Materials
- PowerPoint
Information Service Specialist
- Phone Calls
- Data Entry
- Financial Aid
- Desktop Support
- Computer Equipment
- CMS
Property Coordinator
Job description:
Typically, a property coordinator maintains several properties for different owners. Property coordinators assist the property managers in the preparation of increased operating costs. They help the managers in the processing of insurance, rent, lease, tax, and any other billings to the tenants. It6 is part of their job to prepare and update reports concerning property management. Also, they take responsibility for the oversight, leadership, and standards of care of the properties.
- Phone Calls
- Tenant Relations
- Data Entry
- Maintenance Services
- Vendor Invoices
- Yardi
Sales Person
Job description:
A salesperson is in charge of ensuring that the products, goods, or services of the company get sold to customers. They are trained to market the products well, understand what the customer needs, and find the product that best fits the customer's needs. As such, the salesperson should be familiar with all of the company's products and should be able to explain the features of each. They should know how to approach customers and to close out sales. Salespersons are expected to have good communication, interpersonal, and persuasion skills.
- Basic Math
- Phone Calls
- POS
- Cleanliness
- Math
- Customer Service
Student Receptionist
- Scheduling Appointments
- Phone Calls
- Telephone Calls
- Customer Service
- Front Desk
- Financial Aid
Business Center Manager
Job description:
A business center manager oversees the daily operations of business centers, ensuring everything runs smoothly and efficiently. Their duties consist of setting objectives, establishing guidelines and timelines, and implementing the ideal practices to optimize company operations. They also manage and supervise staff, liaise with internal and external parties, and negotiate with suppliers and key clients, building positive relationships in the process. Moreover, they are in charge of monitoring operations to swiftly resolve complicated issues and concerns to ensure business growth and client satisfaction.
- Employee Engagement
- Phone Calls
- Direct Reports
- Human Resources
- Business Development
- Quality Customer Service
Will Call Clerk
- Phone Calls
- Customer Service
- Patients
- Scheduling Appointments
- Customer Calls
- HIPAA
Floor Staff
Job description:
The duties of floor staff depend on their line of work or industry of employment. In restaurants and similar establishments, floor staff is in charge of performing support tasks for the wait staff. They typically serve food to patrons, clean and set tables, help in processing payments, monitor the supplies, and maintain the cleanliness of different areas. They may also assist customers by escorting them to their tables, answering inquiries, and delivering their bills. Furthermore, should there be any problems, the floor staff must report to the manager right away.
- POS
- Phone Calls
- Cleanliness
- Math
- Emergency Situations
- Crowd Control
Parts Sales Person
- Customer Service
- Phone Calls
- Cycle Counts
- Parts Counter
- Customer Orders
- Parts Inventory
Desk Assistant
Job description:
A desk assistant is primarily responsible for providing customer service support through calls or desk appointments, ensuring client satisfaction. Typically, they are responsible for answering inquiries and correspondence, addressing issues and concerns, troubleshooting, and providing corrective measures or advice when necessary. Should the problems be challenging to handle, one can elevate the matter to a supervising manager. Moreover, a desk assistant may have clerical duties such as processing paperwork, maintaining documentation and a database, managing schedules, and updating systems.
- Customer Service
- Residential Life
- Phone Calls
- Front Desk Coverage
- Administrative Tasks
- Emergency Situations
Collections Associate
Job description:
A collections associate is an individual who acts as a liaison between creditors and customers to collect outstanding payments and negotiates debt payments. Collections associates must contact debtors through telephone to negotiate debt recovery and prevent recurring delinquency. They must enact debt recovery plans and collaborate with other departments on debt collection strategies. They are required to research publicly-available resources such as loan documents and background checks to track down defaulters. They must also initiate legal proceedings when debt recovery fails and send statements of delinquency to the credit bureau.
- Phone Calls
- Customer Service
- UPC
- Time Card
- Retail Store
- Patients
How much can you earn with Phone Calls skills?
You can earn up to $34,475 a year with phone calls skills if you become a agency service representative, the highest-paying job that requires phone calls skills. Parts counterpeople can earn the second-highest salary among jobs that use Python, $39,738 a year.
Job Title | Average Salary | Hourly Rate |
---|---|---|
Agency Service Representative | $34,475 | $17 |
Parts Counterperson | $39,738 | $19 |
Lead Coach | $53,811 | $26 |
Major Sales Associate | $38,538 | $19 |
Summer Clerk | $32,441 | $16 |
Companies using Phone Calls in 2025
The top companies that look for employees with phone calls skills are Advance Auto Parts, Massage Envy, and The Joint Chiropractic. In the millions of job postings we reviewed, these companies mention phone calls skills most frequently.
Rank | Company | % Of All Skills | Job Openings |
---|---|---|---|
1 | Advance Auto Parts | 24% | 2,593 |
2 | Massage Envy | 10% | 4,222 |
3 | The Joint Chiropractic | 7% | 1,185 |
4 | Tractor Supply | 6% | 9,946 |
5 | Robert Half | 6% | 10,312 |
Departments using Phone Calls
The departments that use phone calls the most are marketing, sales, and retail.
Department | Average Salary |
---|---|
Marketing | $67,706 |
Sales | $43,095 |
Retail | $40,081 |
Administrative | $35,193 |
Hospitality/Service | $34,231 |
3 courses for Phone Calls skills
1. Cold Calling Guide: Master Selling on the Phone
Are you struggling to make sales over the phone? Are you an entrepreneur looking to sell your products or services? Are you a sales professional looking to improve your skills and increase your results? Then you've come to the right place. In this course, I'm going to take you from cold calling beginner to sales master in no time. You will learn how to convey emotion when speaking with your customers over the phone so they trust you and become more confident that they need what you're selling. You will also gain an in-depth understanding of how to come across professionally when cold calling to gain more respect from your customers. If that's not enough, I am also going to teach you some psychological tricks top cold calling professionals use to close sales over the phone. To top it all off, I'm going to teach you the same sales techniques which are being taught at Fortune 500 companies to top performing cold calling professionals. After completing this course, you will have a plethora of easily implementable information about cold calling that you can use to improve your closing percentage and become a sales master. So what are you waiting for? Get started now! Tareq Hajj is an online educator with over 1,000,000 students in over 140 countries. As a highly influential digital marketing expert, he has firmly established himself as the go-to-guy for all digital marketing related information. His company, T-Money Marketing, has helped thousands of customers around the world with a wide variety of digital marketing issues, including online reputation management, SEO, and advertising. His skills can be seen by how successfully he has marketed his online education company T-Money Education to customers around the world. With such a strong track record, rest assured you are in good hands when you enroll in one of Tareq Hajj's courses...
2. Cold Calling Guide: Be Confident Selling Over the Phone
Are you not getting the results you want when you cold call potential customers? Are you finding yourself too intimidated to even pick up the phone to start cold calling? Then you've come to the right place. In this course, I'm going to take you from scared cold calling novice, to master cold calling specialist. You will learn about how to make a strong and convincing first impression when speaking to potential customers over the phone. You will also gain an in-depth understanding of cold calling psychology so you can make your customers quickly trust you when speaking on the phone. Additionally, I'm also going to teach you phone sales techniques you can use to significantly increase your odds of getting what you want during cold calls. If that's not enough, I'm also going to teach you how to leave professional and concise voicemail messages which will make anyone want to call you back. To top it all off, I'm going to teach you cold calling secrets which are currently being taught to sales professionals at the highest level at Fortune 500 companies. After completing this course, you will not only be more than confident while cold calling, but you will be encouraged to pick up the phone and start cold calling as soon as possible. So what are you waiting for? Get started now! Tareq Hajj is an online educator with over 1,000,000 students in over 140 countries. As a highly influential digital marketing expert, he has firmly established himself as the go-to-guy for all digital marketing related information. His company, T-Money Marketing, has helped thousands of customers around the world with a wide variety of digital marketing issues, including online reputation management, SEO, and advertising. His skills can be seen by how successfully he has marketed his online education company T-Money Education to customers around the world. With such a strong track record, rest assured you are in good hands when you enroll in one of Tareq Hajj's courses...
3. Cold Calling for B2B Sales: How to Prospect over the Phone
>> The fastest-growing Sales Training Series on Udemy! Learn directly from an actual Sales Director of Training for a Fortune 500 Company! The material inside is currently being taught at the highest level in the Fortune 500 sales space. You can't afford to miss this!...