Senior Strategic Account Executive
Speech Graphics
Remote job
Rapport, a Speech Graphics company, is building the future of real-time, interactive AI avatars. We are a global team with colleagues across Edinburgh, Budapest, Singapore, Austin, San Francisco, and beyond. Our platform powers natural, two‑way conversations with AI avatars that listen, respond, and move in real time-driven by Speech Graphics' industry‑leading audio‑driven facial and body animation technology. Rapport is already used by teams in learning and development, sales enablement, customer experience, and marketing to practice real‑world conversations, train for high‑stakes moments, and create engaging digital experiences. ABOUT THE ROLE We're looking for a Senior Account Executive that will be a cornerstone of our go‑to‑market organization. As a senior sales leader, you will help own the end‑to‑end revenue lifecycle, from proactively creating opportunities to closing pilots and transforming into multi‑year enterprise deals. This role is perfect for a seasoned sales professional with a track record for moving at startup speed, passion for selling innovative technology solutions, and nurturing initial deployments into enterprise adoption. This role reports to the Chief Growth Officer. THE KEY RESPONSIBILITIES: Strategic opportunity development - Proactively build your own pipeline through data‑driven outbound strategies to potential customers who would benefit from Rapport's products while managing and qualifying leads with high velocity. Full sales cycle management - Lead prospects through the entire journey, from initial touch to discovery, value alignment, product demos, negotiation, contract execution to post‑sales support to drive enterprise expansion. Demonstrate excellence in land and expand motions. Cross‑team revenue architecture - Work closely with C‑Suite, Marketing, Product, Engineering to communicate sales insights, contribute to development of foundational sales plays, outbound messaging, and internal processes to build a repeatable and scalable sales motion. Gather customer feedback and convey insights that strengthen our value proposition. Data and CRM - Maintain clear data management within our CRM (HubSpot), ensuring accurate sales forecasting and clear view of customer journey for leadership team. Product expertise - Exhibit a deep love and knowledge for Rapport's suite of AI products and ability to sell creative solutions that address customers' unique problems. Develop relationships with internal cross‑functional teams (Product, Engineering, Customer Success, Marketing, Creative) that enhance the customer experience. Strategy and storytelling - Analyze market landscapes, trends, industry dynamics, customer insights. Simplify complex product and industry data into digestible, visually compelling customer‑ready materials. Please note the above is illustrative, not exhaustive. Accordingly, there may be a requirement to undertake additional duties, consistent with the level of the post, as directed by management. Experience, skills and knowledge ✍️ 7+ years of full‑cycle selling experience working with a wide range of customers from small‑ to medium‑sized businesses to large corporations. You have experience closing new logos from large, named accounts with a technology company, demonstrating a history of top performance. You have experience using HubSpot, LinkedIn Sales Navigator, Apollo.io, and other industry standard CRM and prospecting tools. You are a pro at understanding and addressing complex business challenges and crafting solutions. You have experience in a startup environment, with demonstrable talent at selling creatively. Personal qualities & attributes💥 You've got great interpersonal skills, can engage and captivate an audience especially during face‑to‑face and Zoom meetings. You are comfortable navigating uncertainty and can keep up in fast‑paced and matrixed environments. You're creative and resourceful and can create compelling presentations by strategically combining content from a variety of sources. You're a hunter and have a strong track record in engaging senior executives through a consultative, value‑driven approach and leading successful and complex negotiations. Additional 💻 Legal right to work in the USA. Ability to communicate in English fluently. This position will join an incredibly talented and diverse workforce as part of a pioneering and visionary technology start‑up. In return, on top of a competitive salary you can expect: Compensation & Equity 💼 Total Target Earnings (OTE) $230,000 - $260,000 (Base + Commission) Commission: Uncapped structure Equity Packages: share in the company's long‑term success 401(k) plan with company contribution Paid Time Off & Flexibility 🌴 Generous PTO: 19 days paid time off (pro rata for part‑time employees) Federal holidays observed. Company wide holiday closure from December 24th to January 1st (Inclusive). 100% remote role (US‑based). Self improvement and learning 🧠 Annual L&D budget. Established Employee Forum. Chance to learn from diverse colleagues with heritage from around the world. An amazing innovative, fast growing technology start‑up environment. Positive health and wellbeing 💚 Access to Mental Health First Aiders. A supportive culture that prioritizes wellbeing, inclusion and balance. #J-18808-Ljbffr$230k-260k yearly 5d agoServiceNow Delivery Lead Manager
Accenture
Columbus, OH
We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here (************************************************************** You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. + An experienced ServiceNow developer. + You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. + You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. + You are someone that is process oriented and prefers order over chaos. + You are comfortable asking for help from peers and Subject Matter Experts + Strong background working with Enterprise Software companies and/or Consulting companies. The Work: + Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. + Manage all aspects of project delivery and solution delivery + Lead and manage the implementation project team + Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports + Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress + Drive the continuous improvements of our implementation methodology and service offerings based on client experiences + Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments + Strong background working with Enterprise Software companies and/or Consulting companies + Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems + As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Basic Qualifications + Minimum 5 Years' knowledge and experience working with or implementing ServiceNow + Minimum 3 Years' experience in JavaScript or related application development + Completed Certification - ServiceNow Certified System Administrator (CSA) + Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have + PMP or CSM certification + Strong interpersonal skills, customer centric attitude + Proven team player and team builder + Strong organizational and analytical skills + Familiarity with SaaS deployments and its supporting architecture + A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management + ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements + Proven ability to build, manage and foster a team-oriented environment + Proven ability to work creatively and analytically in a problem-solving environment + Desire to work in an information systems environment. + Excellent communication (written and oral) and interpersonal skills. + Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.$100.5k-245k yearly 6d agoCustomer Engagement Advocate II
Lumen
Columbus, OH
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The primary responsibility of the Customer Engagement Advocate II is to provide sales and sales support for complex communications product solutions (data, voice, IP, etc.) for Public Sector. The Customer Engagement Advocate is a key member of a Sales team, who is responsible for customer life cycle management and retention. As a primary interface with both internal and external customers, the Customer Engagement Advocate II service and skills make a positive contribution to the strength of Lumen's relationship within our accounts **The Main Responsibilities** Become the Single Point of Contact (SPOC) for all post sale activities once the customer's services are up and running + Interact effectively as a team member within the Public Sector Account Team organization to support achievement of sales objectives and deliver Lumen's Spirit of Service. + Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition. + Revenue Forecasting - understand the base they support, forecast disconnects, recompete impacts and utilize Salesforce to accomplish these tasks. + Leverage Gainsight to work through tasks like renewals, first bill reviews. + Partner with Sales, Service and Support personnel to strategically support accounts. + Make accurate and timely decisions based on customer needs and business requirements. + Develop, maintain, and manage customer relationships from the operational to executive levels throughout the organization. + Ability to effectively represent Lumen to multiple departments and levels within the Account, by understanding how Lumen's products meet their goals. + Project Management of the activities of multiple Lumen departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of Lumen Customer to install new service, or to coordinate moves, adds or changes to existing service. + Portal On boarding/process training. Onboard customers in partnership with SME organization. Review Customer Information Guides with Customer, update when necessary. Liaise with internal departments and customer to ensure all needs are addressed related to onboarding. **What We Look For in a Candidate** + Minimum 3 years' experience in a telecommunications customer -facing environment supporting Enterprise Customers. + Experience in developing long-term business relationships with key decision makers within organizations, with a proven knowledge of the sales cycle. + An ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf. + Drive balanced communication with tact and diplomacy, while juggling competing customer & company priorities. + Extensive knowledge of new technologies and selling points which includes enhancing expertise in the company's product application technologies. + Strong understanding of IP Products and Services. + Experience in teaming effectively with others across different disciplines, functions, and organizations. + Strong written, oral communication skills to include presentation skills, interpersonal skills, and a professional business image. + Ability to multitask and meet multiple timelines. + The ability to travel to customer sites. + Working knowledge of the applicable tools & techniques of customer support within telecommunications. + Working knowledge of MS Office suite. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $54,579 - $72,765 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $57,309 - $76,409 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $60,039 - $80,042 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote Requisition #: 341112 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.$21k-29k yearly est. 8d agoField Education Specialist, Ultrasound
Antech Diagnostics
Remote job
We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. Work Type: Field Based/ Remote The Target Pay Range for this position is $71,000 - $89,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget. Job Purpose/Overview The role of the Field Education Specialist, Ultrasound is to enhance the customer education experience by providing a high level of customer service and educational opportunities on including but not limited to: post sale onsite installation and education through applications training and veterinary scanning techniques; attend industry wet labs, tradeshows and complete product demonstrations in collaboration with the Sales Team; Serve as a lab instructor at Sound's Academy of Veterinary Imaging to supplement and enhance the didactic portion of introductory education courses through hands on training. This team of ultrasound educators provide an essential and comprehensive ultrasound education to Veterinarians, Veterinary Technicians and Sonographers who in turn implement learned techniques within their own practices. Essential Duties and Responsibilities Schedule ultrasound applications training process with customer Design onsite apps training specific to customer needs Deliver comprehensive applications training for entry level Ultrasound products offered by Sound. Drive communication with Account Manager and DR Field Applications Specialist pre and post training Connect ultrasound equipment to customers PACS, HIS and Telemedicine services Customize entry level Ultrasound products to suit customer needs (presets, annotations, measurements) Instruct on basic ultrasound physics and scanning techniques (probe handling, scanning planes, image orientation) Instruct on veterinary imaging techniques for completing an abdominal ultrasound exam Discuss uses for ultrasound in patient evaluation and treatment plan Instruct on basic measurements necessary for obtaining diagnostic information Provide applications (knobology) training for entry level Ultrasound products offered by Sound. Optimize entry level Ultrasound products to suit student needs in lab environment Set up for and clean up following labs Handle laboratory animals (walking, feeding, transporting) Ongoing educational feedback, as need on advanced system uses Manage required reports, expenses, travel arrangements, and clerical reporting of tasks Perform other duties as assigned Education and Experience RDMS/RVT/RCMS, LVT, licensure strongly encouraged BS/BA degree in related field or equivalent experience Abdominal and Cardiac veterinary sonographer Comprehensive knowledge of entry level Sound Imaging Ultrasound systems Ability to provide clear instructions in an educational format; written and didactic. Must possess good interpersonal skills with a customer service-oriented attitude Intermediate computer skills required, including but not limited to: Knowledge of basic computer networks and components required Knowledge of all Microsoft office applications required Knowledge of Medical image/video formats and storage methods Knowledge of video conferencing applications Knowledge, Skills and Abilities Must have strong planning & organizational skills with good attention to detail Ability to handle many tasks at once including heavy phone and email volume Knowledge of veterinary anatomy and ultrasound uses in patient treatment and evaluation Knowledge of ultrasound physics and ability to explain Ability to follow through and resolve issues Ability to work independently with minimal supervision Previous veterinary medicine background preferred Prior customer service, ultrasound applications, teaching/education experiences a plus Travel Will there be notable travel in this position? Yes Percent of time: 90% Working Conditions The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. About Antech Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. All Full-time associates are eligible for the following benefits and more: Paid Time Off & Holidays Medical, Dental, Vision (Multiple Plans Available) Basic Life (Company Paid) & Supplemental Life Short and Long Term Disability (Company Paid) Flexible Spending Accounts/Health Savings Accounts Paid Parental Leave 401(k) with company match Tuition/Continuing Education Reimbursement Life Assistance Program Pet Care Discounts We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers. Note to Search Firms/Agencies Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.$71k-89k yearly Auto-Apply 60d+ agoCustomer Service Ambassador - Receptionist/Cashier
Drive Direct
Columbus, OH
We are looking for a Receptionist/Cashier who enjoys working with the public and has a friendly, outgoing personality. As a team-oriented company, we seek an individual who can be flexible with work hours . The ideal candidate is dedicated to providing exceptional customer service and displays a positive attitude when interacting with customers and employees. APPLY NOW and make going to work fun again! Employee Benefits Package: TOP Level Compensation HSA / FSA Health Plan Dental / Vision Plan Short / Long Term Disability Life Insurance Company Match Retirement Paid Time Off Employee Purchase program The Performance ImpactExceptional · Team · Passion · CommunityRemember...a smile changes the delivery of everything.If you're ready for a new and exciting change in your career, take the first step and reach out to us today! Requirements As a Performance team member, you will: Make Customer Satisfaction your number one priority Answer incoming calls Direct calls to appropriate department/personnel Log call results from salespeople Post sales/service appointments Greet customers upon arrival to our dealership Count money and balance cash drawer at end of workday Balance credit card transactions File paperwork Skills, Experience and Educational Qualifications: Have one year or more of experience in customer service Possess basic computer literacy Be knowledgeable of scanner, fax, and photocopy machines Able to multi-task Available to work evenings and weekend hours Have a good driving record Must pass a drug screen to ensure we build safe and winning teams$22k-29k yearly est. 60d+ agoTechnical Account Manager (Remote - USA)
Commvault
Remote job
Recruitment Fraud Alert We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at ****************************** About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Join our Enterprise Success Team as a Technical Account Manager (TAM)! As a TAM, you'll serve as a trusted advisor to our Enterprise customers and internal stakeholders, guiding successful post‑sale relationships and ensuring strong value realization. You will act as the central GS1 point of contact for customers, championing their success within Commvault and focusing on technical outcomes, customer success, renewals, and expansions. Success in this role requires teamwork, collaboration, critical thinking, and the ability to adapt to shifting business demands while effectively prioritizing tasks. We're seeking a TAM who is passionate about helping customers achieve their cyber‑resiliency goals. In this role, you'll build and manage customer relationships, reduce churn, drive expansion, and elevate the customer experience through thoughtful success plans. You will deliver on business challenges, consult on architecture and infrastructure, and enable IT teams to achieve meaningful outcomes with Commvault solutions. The ideal candidate is highly strategic and works closely with customers to ensure they fully leverage Commvault's capabilities. This role directly influences and is accountable for achieving strong Gross Retention Rate (GRR) and Net Revenue Retention (NRR). Key Responsibilities: Customer Relationship Management: Build and maintain strong strategic relationships with key stakeholders in customer organizations within your assigned book of business. Serve as the main contact, aligning customer goals with our cyber resiliency solutions. Regularly meet with customers to review progress, assess needs, and offer tailored cyber resilience guidance. Drive customer outcomes and demonstrate the return on investment of Commvault's technologies. Work closely with the wider account team to ensure positive customer outcomes. Cyber Resiliency Strategy: Serve as a reliable technical advisor, assisting customers in the sustained implementation and utilization of effective cyber resiliency strategies to safeguard their business. Ensure customer business objectives are aligned with their technical solutions. Maintain awareness of industry trends, cyber threats, and emerging technologies to offer pertinent insights and recommendations to customers. Facilitate technical discussions with customer teams to guarantee smooth integration and adoption of solutions that address their sophisticated requirements. Customer Experience & Advocacy: Provide exceptional customer experiences through proactive, personalized approach that fosters trust and loyalty. Serve as an advocate for customers within the company, ensuring their feedback and needs are accurately represented in product development and service enhancements. Enhance customer advocacy by transforming satisfied customers into case studies, references, and advocates of our solutions. Act as a liaison between the customer and the broader Commvault ecosystem, including Customer Support, Product Management, Development, Marketing, and Leadership. Establish relationships with partners and other vendors within the customer ecosystem. Revenue and Sentiment Management: Maintain high GRR by fostering strong customer relationships and delivering exceptional results. Increase NRR through customer expansion efforts, promoting new products and driving revenue. Monitor strategies with data and metrics, adjusting as needed to achieve retention and growth goals. Excel at working with customers within a consumption model, ensuring successful onboarding and ongoing success. Required Skills, Experience and Qualities: Passion for Customer Success: A commitment to assisting customers in achieving their goals and utilizing Commvault's solutions to their fullest extent. Team Player: Ability to work collaboratively with internal teams and external partners to support customer success. Outstanding Collaboration Skills: Strong communication and interpersonal skills to build and maintain relationships with both customers and colleagues. Critical and Lateral Thinking: The ability to analyze complex situations, think creatively, and develop effective solutions. Adaptability: Flexibility to handle changing business priorities and the ability to prioritize tasks efficiently. Project Management: Highly organized with strong project management skills, particularly in a fast-paced and evolving product landscape. Communication Skills: Ability to communicate effectively in both written and verbal forms in the required language for the role. Critically the ability to understand and translate technical details into business requirements. Exceptional Presentation Skills: Able to communicate effectively with technical teams and executives, adapting content to suit different audiences. Experience: 5 or more years of experience in Technical Account and Relationship Management and management of Enterprise-level customers. Security: Knowledgeable in Cyber Resiliency, Data Management, and Security solutions and principles. Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and Data Center Technologies, including storage, networking, virtualization, operating systems, and enterprise data systems. Technical Knowledge: Strong understanding of various aspects of Information Technology: Hardware platforms (HP, HDS, EMC, IBM, Dell, etc.); WAN technologies and TCP/IP networking; Windows/Unix/Netware/Linux OS Platforms; Fiber-Channel (SAN) design methodology; business continuity, disaster recovery, and design methodology; backup and storage management products (Symantec, EMC, IBM); tape libraries and VTL Enterprise applications (Exchange, Oracle, SQL, etc.); virtualization and clustering. UNIX and Scripting platform would be a plus. Travel Requirements: The role requires periodic travel within the designated region, which may include overnight stays. Preferred Certifications: Azure AZ900, AWS, GCP, relevant cloud vendor certification Virtualization certification (Broadcom, Microsoft, OpenShift) Security certification (Security+, CompTIA) Previous Commvault certifications You'll Love Working Here Because: Continuous professional development, product training, and career pathing. An inclusive company culture, with the opportunity to join our Employee Resource Groups (ERGs). Generous benefits supporting your health, financial security, and work-life balance. Employee Stock Purchase Plan (ESPP) and competitive total rewards. #LI-PK1 #LI-Remote Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience. Pay Range $72,250 - $140,300 USD Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to ******************************. Commvault's Privacy Policy$72.3k-140.3k yearly Auto-Apply 5d agoCustomer Success Manager [Remote]
Notabene
Remote job
Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene's products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if… You've directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: Prior working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Nice to Have Experience in Crypto, Fintech or Regtech is a big bonus but isn't required. Spanish speaking preferred Benefits Flexible Remote Work: Work from anywhere! $1000 WFH Stipend: Use within your first year of employment. MacBook Pro: Procured by you and your manager to find a model that meets your needs. Unlimited PTO: We trust you to take as much holiday as you need. Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record. Apply Today! If you strongly believe this role is for you, please apply. Notabene considers a broad array of candidates, including those without blockchain experience. Whether you're returning to work after a gap in employment, or taking the next step in your career path, we will be glad to have you on our radar. Notabene is proud to be an equal employment workplace and an affirmative action employer. By valuing inclusion and diversity of all forms, we strictly prohibit and do not discriminate based on race, color, religion, national origin, gender, gender identity, gender expression, age, ancestry, citizenship, sexual orientation, status as a protected veteran, or any other legally protected characteristic.$73k-116k yearly est. Auto-Apply 60d+ agoProduct Enablement Specialist (Remote)
Dev
Remote job
Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description We are currently looking for a Product Enablement Specialist to join our Global Operations team. In this role, you will be responsible for strengthening the foundation of our long-term product enablement strategy and ensuring our employees are productive and educated to drive business outcomes. Furthermore, you will be the core driver of our technical and product enablement initiatives across all levels of the Go-To-Marketing organization. What You'll Deliver: Coordinate and drive the delivery of internal enablement for our Quarterly Product releases. Work with our Product & Product Marketing team to ensure we translate the impact of our product enhancements into usable talk tracks for our selling teams. Empower teams in their interactions with clients, making them more consistent and effective at every stage. Partner with our CS Ops Program Manager, VP Success, and VP of Services to build skill development tracks and coordinate quarterly enablement calendar for all post-sales roles. Build and manage certification programs for Post Sales new hires. Drive effective internal communication to make sure stakeholders know where to find the content when they need it in real-time. Play an instrumental role in our content management strategy and administration of current and future tooling. Qualifications A minimum of 3 years of experience in a technical enablement role or technically centered role (Sales Engineer, Solution Consultant, CSM, Proserv, Product Management, etc) that is accustomed to ongoing development and training programs Proven track record of being a “doer” and enjoys getting things done Care deeply about seeing others grow and succeed Ability to thrive in the unknown and show a capacity to balance multiple priorities at once Analytical and data-driven - can define critical metrics and measure progress/success for your initiatives Passionate about modern approaches to learning. Experience with virtual training, micro learning, personalized learning journeys, learning reinforcement are a major plus. Technology enthusiast who enjoys working with systems, learning about APIs, configuring platforms, etc. Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.$50k-97k yearly est. 60d+ agoRegional Diagnostic Technical Specialist
Zoetis
Remote job
States considered: Chicago based preferred. Role Description: The Regional Diagnostics Technical Specialist (RDTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. The specialist will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products. Anticipated travel within assigned territory as required (up to 60%-70%). Responsibilities: Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products. Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products. Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings. Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations. Provides post sale product installation and validation, applications and operations training. Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information. Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through. Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes. Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments. Works closely with the Area Business Manager (ABMs), Diagnostic Technical Specialist (DTSs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach. Works with the ABM, DTS, and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers. Ability to safely lift and move 60 lbs. Knowledge, Skills, Ability Requirements: Basic computer skills (i.e. Microsoft Office, Excel, Adobe) At least one year of experience working in a clinical setting. Basic knowledge of animal disease states preferred. Knowledge of diagnostic products, instrumentation, and clinic processes Candidate must possess an analytical mindset and demonstrable critical thinking skills Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests. This position requires travel to multiple locations within the US. Typically works standard business hours, Monday through Friday. May be required to travel on a Sunday to be at a customer location Monday morning. Qualifications (Training, Education, & Prior Experience): Position requires an associate degree with a bachelor's degree preferred or equivalent experience. A degree from a Veterinary Technology Program preferred. Credentialed Veterinary Technician preferred. The US base salary range for this full-time position is $72,000 - $118,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.$72k-118k yearly Auto-Apply 10d agoEndoscopy Associate Clinical Specialist (Kansas City, Missouri)
Job Listingsfujifilm
Remote job
The Associate Clinical Specialist independently provides customer support of Fujifilm's ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment. This position provides on-site, hands-on client support for Fujifilm Endoscopy's entire product catalog for assigned customers. It serves as the primary clinical resource for the Company and its sales team regionally and handles all related inquiries and issues. The ACS partners with and provides training to all members of the customer's staff, including physicians, reprocessing department, technicians, and nurses to independently manage and maintain customers' Fujifilm equipment. Furthermore, it provides service to additional customers within the zone as required. This position reports directly to the Zone Sales Director or Regional Manager. Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: *************************************************** Job Description Duties and Responsibilities: Serve as the primary resource by providing continuous training and education of Fujifilm's equipment and/or services for our regional based customers. Deliver post sale, face-to-face client support which includes performing all associated responsibilities based upon the agreement with the account system which generally includes: Set up and support Fujifilm video tower / system. Inspect, troubleshoot, and maintain all Fujifilm equipment. Monitor, report, and support repair transactions. Provide Case observation, continuous staff training on Fujifilm technologies, and overall Fujifilm customer and technology support. Provide daily maintenance and independent management of the client's Fujifilm equipment. Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement. Serve as primary point of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages. Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage progress/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making. Analyze and present data-driven insights to monitor installation and usage progress, ensuring optimal staff training and identifying trends that influence strategic planning. Provide and maintain customer data for integration into a future database application. Attend local, regional, and national trade shows as requested. Adhere to all safety policies and procedures. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. Qualifications: High School Diploma or equivalent is required. Bachelor's degree in business, marketing or related quantitative disciplines preferred. Minimum of 2 years of field sales or clinical experience desired. Knowledge of and experience in GI/pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred. Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications. Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels. Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues. Strong time management skills. Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers to effectively utilize the technology. Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and our customers. Ability to analyze data to present data driven insights. Ability to multi-task and work on several projects simultaneously. Ability to prioritize customer requirements. Ability to present information in front of small groups of people. Ability to understand basic mathematical requirements for discount calculation. Physical requirements: The ability to use hands and fingers to feel and manipulate items, including keyboards. The ability to stand, talk, and hear. The ability to lift and carry up to 25-50 lbs. Close Vision: The ability to see clearly at twenty inches or less. Travel: Travel requirements 50% of the time. Full territory for this position includes Kansas City, Missouri. Travel to and service of the entire region is required and expected as part of the job responsibilities. Salary and Benefits: $59,000.00, $8,000 KPI, Company Car Medical, Dental, Vision Life Insurance 401k Paid Time Off * #LI-Remote In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************.$59k yearly Auto-Apply 1d agoUC Senior Implementation Engineer
New Era Technologies Inc.
Remote job
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together. New Era Technology offers: · Full Benefits · Medical · Dental · Vision · 401K match · 28 PTO Days including company holidays SUMMARY: We are seeking a skilled and experienced Cloud and On-Premises Systems Engineer to plan, implement, and provide escalation support in our client's environment. This role involves working closely with project managers, solution architects, and stakeholders to ensure successful implementation of hardware, software, and network solutions that align with business requirements and technical specifications. PRIMARY DUTIES: Configure and deploy Cisco Webex Calling solutions Implement Cisco Webex Calling solutions with a focus on Call Center Services Attend Sales, Pre Sales, and post sales strategy sessions regarding product solutions Attend internal, external and client support meetings regarding project delivery and support Attend ongoing project status calls during the duration of the project lifecycle Acclimate yourself with IT tools for both client document repository and remote access Collaborate with clients to understand current topology and document new system Tele planner Provision Webex Control Hub Provision RedSky for 911 Provision Recording Services when applicable Upgrade CUCM endpoints for MPP migration and registration into Cisco Webex Provide client training for Admins on Webex Control Hub Configure and deploy Teams Direct Routing PSTN via SBC Session Border Controller (SBC) SME in AudioCodes, Ribbon and Microsoft Certified Solutions Configuration of SBC using PowerShell cmdlets for Direct Routing Teams number management and dial plans Call flow and media administration and configuration Understanding of Media Bypass Teams Direct Routing Certificate Services Define Architectural Standards and Standard Operating Procedures in relation to solutions designed & implemented. Lead engineer for system cutovers after hours First day of business support and hyper care support with a transition to service Implement security protocols and policies to ensure compliance with the best practices and regulatory standards based on existing design standards or in concert with New Era's Governance, Risk & Compliance team's supervision. Provide on-call support as needed to resolve critical system issues. COMPENTENCY: Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues. Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools. Ability to communicate effectively and professionally with all customer contacts. Ability to provide clear written communication for ticket/project updates. Clear written communication to maintain organization and control over all information related to customer tickets and assignments. Excellent verbal skills for customer interaction. Excellent documentation skills. Dedicated to always providing exceptional customer service. Proficiency in all aspects of the core technical requirements. Strong team collaboration skills. REQUIRED EDUCATION: Bachelor's or associate degree in information technology, Computer Science, or related field EXPERIENCE: 5+ years of experience in IT system implementation or infrastructure engineering. Strong knowledge of Windows/Linux servers, virtualization (VMware/Hyper-V), networking (TCP/IP, DNS, DHCP), and enterprise storage systems. Experience with cloud platforms (e.g., Azure, AWS) and enterprise tools such as Active Directory, Microsoft 365, or SCCM. Excellent problem-solving, communication, and project coordination skills. Excellent communication and documentation skills. Ability to work independently and in a team environment, as needed. LANGUAGE SKILLS: English PREFERRED CERTIFICATIONS/Skills: Cisco CUCM Cisco Webex Calling Cisco Webex Calling Contact Center Microsoft 365 Certified: Teams Voice Engineer Expert Microsoft 365 Certified: Teams Administrator Associate WORK ENVIRONMENT: Remote EXPECTED HOURS OF WORK: M-F 8-5 S/SU (when required) M-F after hours (when required) TRAVEL: Up to 10% of travel may be required throughout the year. QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. EEO/AA Statement New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Below is the pay range of this position for considered candidates based on qualifications and experience. Pay Range $130,000-$140,000 USD New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here ********************************************* We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .$130k-140k yearly Auto-Apply 5d agoPrincipal Solutions Consultant
Responsive
Remote job
Responsive (formerly RFPIO) is the category leader in Strategic Response Management, helping global enterprises automate and orchestrate responses to RFPs, RFIs, security questionnaires, and due‑diligence requests. Our Agentic AI capabilities accelerate how revenue teams discover information, craft technical answers, and prove value to buyers. About the Role We're hiring a Principal Solutions Consultant to act as a senior player‑coach for Customer Expansion. You will combine master‑level storytelling, MEDDPICC discipline, and value selling with deep AI/Agentic AI expertise to unlock expansion across an installed base, drive value realization, and uplevel the SC team on AI. You'll coach a pod of ~3-4 SCs while carrying your own IC coverage-leading adoption discovery, expansion plays, demos, and technically credible pilots/POCs that deliver measurable outcomes. What You'll Do Win & Orchestrate Expansion Plays Own the technical motion for expansion opportunities (adoption discovery → value hypothesis → demo/pilot/POC → close) in partnership with AMs/CS; apply MEDDPICC to multi‑thread and build mutual close plans. Quantify and communicate business outcomes tied to expansion modules and AI capabilities (revenue lift, risk reduction, operating efficiency). AI & Agentic AI Leadership (Team Uplevel) Act as regional AI/LLM authority for expansions: identify in‑account AI use cases, design architectures (prompting, RAG, agent/tool orchestration), and ensure guardrails (privacy, safety, governance) meet customer standards. Run AI coaching for your pod and the broader SC org; build a customer‑proof asset library (playbooks, demos, “leaves”) that scales expansion motions. Partner with Demo Engineering/Programs to productize AI demo/pilot assets; instrument reuse and reliability to lower cycle time. Business Flow Mapping → AI Value (As‑Is → To‑Be) Map the customer's as‑is processes and user journeys; design the to‑be state that embeds AI at high‑leverage points with clear KPIs and ROI. Create value realization plans and success criteria aligned with executive sponsors and operations leaders; track adoption and outcomes post‑sale. Demo, Pilot & POC Excellence (Time‑to‑Value) Tailor demos to the account context; run pilots/POCs with success metrics, time‑boxes, and change‑management plans to accelerate time‑to‑value and expansion conversion. Coordinate Cloud/Infra, GTM Infosec, and Customer Success to navigate security reviews and deployment constraints. Program & Content Stewardship Curate high‑impact expansion narratives and objection handling; maintain proof libraries with quantified outcomes and references. Channel expansion feedback to Product/PMM for roadmap influence (especially on AI features, telemetry, governance). Player‑Coach Responsibilities Mentor a pod of ~3-4 SCs focused on expansion: call prep/debriefs, asset reviews, joint demos/pilots/POCs, competency certifications, and career coaching-while maintaining your own IC impact on priority accounts. Operate to Metrics Improve time‑to‑qualified demo and expansion conversion %; increase demo/pilot reuse rate; raise pilot/POC→close; drive NRR/GRR; maintain accurate technical stages/risks in forecast; certify your pod in AI competencies. What We're Looking For Required Master storyteller and value seller with strong command of MEDDPICC; aligns executive priorities with technical proof and quantified ROI. Extensive presales experience (typically 10+ years) driving enterprise SaaS expansion with AM/CS partnerships; credible with C‑suite and operations leaders. Deep Generative AI & Agentic AI expertise: prompting strategies, RAG patterns, agent/tool orchestration (function calling, tools), evaluation frameworks, and safeguards for privacy/safety/governance. Fluency with model platforms and trade‑offs (e.g., OpenAI, Anthropic, Vertex AI, Bedrock), embeddings/vector stores (e.g., Pinecone, Qdrant, FAISS), and cost/performance tuning. Proven demo/pilot/POC leadership with acceptance criteria, success metrics, and time‑boxes; able to accelerate time‑to‑value and expansion conversion. Comfort guiding cloud/infra and enterprise security conversations (AWS/Azure/GCP, data residency, SOC 2/ISO 27001, GDPR). Demonstrated player‑coach capability: coaching 3-4 SCs while personally leading marquee expansion plays. Preferred Hands‑on with LLM frameworks and tooling (e.g., LangChain, LlamaIndex), eval harnesses, and prompt/agent testing workflows. Experience with demo automation/analytics (e.g., Consensus) and conversational intelligence (e.g., Gong/Chorus). Background in Strategic Response Management, content/knowledge AI, or proposal/RFP automation. STEM degree or equivalent experience; publications/talks on AI/LLM topics are a plus. Additional Information: Responsive follows a market‑based compensation philosophy. Actual OTE depends on role scope, skills, experience, and location, and will fall in the range of $220,000-$270,000. We also offer flexible remote work, retirement plan with company match, generous paid time off, professional development, sabbatical eligibility, wellness resources, and comprehensive health benefits. This U.S.‑based role is remote; visa sponsorship is not available for this position$63k-79k yearly est. 49d agoVP, Customer Success ~ Financial Services
Seismic
Remote job
As VP of Customer Success, you will lead strategic initiatives across Seismic's Customer Success organization, shaping the vision, strategy, and execution for your segment to ensure our customers achieve maximum value from our platform. This high‑impact leadership role spans customer segments from Commercial to Enterprise - including a significant focus on our Financial Services business, one of Seismic's largest and most strategically important verticals. You will partner closely with our SVP of Customer Success to scale and develop a world‑class Customer Success organization, foster strong customer partnerships, and ensure our customers - particularly those in Banking, Wealth & Asset Management, Insurance, and Capital Markets - realize the full benefits of Seismic's platform. You will work cross‑functionally across Services, Sales, Product, and Marketing to define and implement customer strategy and serve as the voice of the customer, championing their success at the highest levels of the company. Who you are: 12+ years of experience leading high‑performing Customer Success or post‑sales organizations in a SaaS environment, with proven success at scale. Experience supporting or leading Customer Success teams within Financial Services (Banking, Wealth, Insurance, or Capital Markets) is strongly preferred. 5+ years of direct client management experience with enterprise‑level customers, ideally including large FS institutions. Demonstrated ability to design, build, and scale CS organizations and processes. Track record of owning retention, growth, and customer satisfaction metrics across a large customer base. Proven leadership and decision‑making capabilities with strong operational rigor. Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage externally with C‑level executives. Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics. Experience working cross‑functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes. Strong technical and product acumen, with the ability to translate customer needs - including FS‑specific regulatory and workflow requirements - into product strategy. Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities. Proven track record of defining and optimizing customer success processes to drive scale and impact. What you'll be doing: Drive Customer Value & Growth Ensure every customer experiences a consistent, high‑quality engagement throughout their lifecycle, with tailored strategies for the unique needs of Financial Services customers. Partner across CS, Sales, Product, Marketing, and Services leadership to drive adoption, retention, and expansion across the customer base, with a focus on accelerating growth within the FS segment. Provide executive sponsorship and serve as a trusted advisor to C‑level stakeholders across major Financial Services institutions. Cultivate Deep Product Expertise Develop and maintain deep knowledge of our platform and its integrations within customer environments, including the specialized workflows, compliance considerations, and distribution models unique to Financial Services. Ensure the CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption across FS sub‑verticals. Champion both product and industry expertise as differentiators for our team, reinforcing credibility and trust with customers at every level. Foster a High-Performance Culture Hire, coach, and develop top talent within your CSM team, including leaders and CSMs dedicated to the Financial Services segment. Set and uphold high performance and engagement standards, balancing accountability with empathy. Cultivate a culture that embodies our mission, vision, and values. Collaborate Cross-Functionally Partner with Product leadership to channel customer insights - especially those tied to FS regulatory, compliance, and workflow needs - into product strategy and innovation. Work with Marketing and Sales to align customer advocacy, reference‑ability, and expansion opportunities within the FS vertical. Collaborate with Operations and Analytics to ensure data‑driven decision‑making across the CSM function, including FS‑specific health metrics, adoption patterns, and risk indicators. Lead & Scale the Organization Build and inspire a Customer Success organization that sets the standard for excellence and drives outcomes across all segments, with a scalable model that supports the growth and complexity of Financial Services customers. Build and optimize scalable processes, tools, and metrics that drive efficiency, consistency, and predictable outcomes across the broader CS organization and within the FS vertical. What we have for you: At Seismic, we're committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. We are committed to fair and equitable compensation practices. Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range. Seismic's salary range for this position is: USD $187,100.00/Yr. - USD $256,900.00/Yr. This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan. #LI-SM1$187.1k-256.9k yearly Auto-Apply 5d agoArea Marketing Partnerships Sales Representative
Tanger Management
Remote job
About the Company At Tanger, our mission is to create shopping destinations that entertain, inspire, and bring our communities together. Guided by our vision to lead the evolution of shopping, we've spent over four decades innovating the retail experience as a premier owner and operator of outlet and open-air centers. We live our values every day: we lead with integrity, foster inclusion, and embrace innovation to drive meaningful change. These principles come to life through our actions-we build trust, challenge the status quo, win together, and continuously push boundaries to deliver exceptional value and experiences to make it happen. Tanger team members are our most important asset, and we're proud to offer an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Our emphasis on relationships, employee growth, and exciting career opportunities sets us apart. And our spirit of innovation, expertise, and relentless pursuit of excellence brings us together. About the Role In our continued mission to create shopping destinations that entertain, inspire, and bring communities together, Tanger is seeking a Area Marketing Partnerships Sales Representative This role offers the opportunity to work both independently and collaboratively, supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies. About the Tanger Perks: Competitive salary Generous Suite of Medical, Dental, and Vision Benefits 401(k) match Paid PTO and Holidays Paid Volunteer Hours Team Member Paid Leave Programs Tuition Reimbursement Wellness Incentives Group Life and Disability Insurance Voluntary Benefits Team Member Discounts And more… How can you contribute to what we do? ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Serve as the primary Business Development representative for the assigned group of centers accountable for prospecting, canvassing, and closing media, sponsorship, and non-transactional revenue deals in alignment with annual revenue goals established by the Regional Manager, Marketing Partnerships, while collaborating closely with the Regional Manager to ensure consistency with broader initiatives and cross-property opportunities. Achieve or exceed assigned revenue goals for each location within the area. Analyze sales data to inform decision-making and adjust strategies as needed. Work directly with brands, agencies, and local businesses to deliver customized solutions to leverage the unique assets of each property. Work cohesively with each center management team to identify, create, and sell revenue opportunities through strategic positioning of mall assets and programming. Flawlessly execute all national, regional, and local Marketing Partnership programs. Monitor and maintain budget, with ownership fluency in variances to adjust plan and budget in response to real time business climate. Complete monthly financial forecasts managing real time revenue and expense positions, providing frequent updates to GM and Regional Managers. Maintain a robust pipeline of prospects and regularly update CRM system with activity and progress Develop positive working relationships with area brands and media buyers. Establish active involvement in area organizations that would benefit center's revenue. objectives. Manage the local sales process from beginning to end, including establishing a pipeline, refining sales targets and pitches, and cultivating relationships with brand‐appropriate partners in pursuit of center deals. Conduct property tours and presentations to showcase advertising opportunities and effectively communicate the benefit of Tanger through marketing and advertising solutions to clients. Significant regional travel required. Assigned properties: TBD COMPETENCIES: This list is illustrative only and not a comprehensive listing of all functions and tasks performed by incumbents of this class. Demonstrates the ability to successfully execute the full sales cycle-including prospecting, presenting, negotiating, closing, and post‑sale support-across a defined group of properties. Is able to consistently achieve revenue goals and shows a proven track record of delivering successful sales outcomes in business‑to‑business environments. Ability to deliver compelling, well‑structured sales presentations tailored to client needs. Ability to communicate complex property and media offerings clearly and persuasively, translating features into measurable business value for partners. Effectively uses CRM platforms, prospecting tools, market data systems, and sales enablement resources to manage pipelines, prepare proposals, and increase close rates. Can use data and insights to identify high‑potential prospects and inform sales strategies. Ability to identify new potential partnerships to increase revenue opportunities. Must be a strategic thinker that can execute and drive business results. Strong understanding of sales processes, including pipeline management and negotiation techniques. Ability to analyze the impact of sponsors, partnerships and/or media involvement for center promotions. Ability to read, write, and speak effectively in English before groups such as customers, retailers, employees Ability to multi‐task in a high‐volume setting Ability to work independently and fully execute assigned projects Ability to work flexible schedule to accommodate business needs, including holidays Ability to demonstrate a high level of Tanger's Core Values: Innovation Integrity Inclusion REQUIRED EDUCATION AND EXPERIENCE: College degree in business or sales with 2-3 years experience in sales or strategic marketing or equivalent combination of education and work experience 2-3 years previous experience in sponsorship, event management, and budgeting in a sales environment 3-5 years successful track record in a B2B sales environment PREFERRED EDUCATION AND EXPERIENCE: 3-5 years in Advertising sales in OOH or Venues TRAVEL: This position requires up to 50% travel. Must be able to travel via commercial airlines. Must maintain a valid driver's license and can operate own vehicle or rental car in a safe manner. HIRING RANGE DISCLAIMER: The base salary range represents the low and high end of the hiring range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Tanger's total compensation package for employees. Hiring Range: $61,000- $92,000 per year #INDSJ Experience the difference and be a part of our extraordinary team! EEO and E-verify Tanger values diverse perspectives, backgrounds, and unique contributions and is committed to fostering an environment where everyone is valued and respected. Our talent management approach, which includes policy development, training, goals, and targets, is aimed at fostering a fair, inclusive, collaborative, and innovative culture. Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need. Accessibility Note: If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, or if you are unable to use the online application, please request accommodation or ask for an alternative method of applying by emailing: **********************. All recruitment is managed internally; unsolicited agency submissions from recruiters or staffing agencies will not be considered. E-Verify is a registered trademark of the U.S. Department of Homeland Security EOE. Drug Free Workplace. A background check will be conducted for this position. Tanger Management, LLC participates in E-Verify.$61k-92k yearly Auto-Apply 14d agoPost Sales Systems Engineer - AV
EOS Technologies
Remote job
OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: As an Audio Visual Post Sales Systems, you will provide technical oversight from project award through final commissioning. You'll ensure successful delivery by identifying specific needs or processes, including tooling, test documentation, and resource planning. This role supports project managers, field teams, and sales, ensuring technical excellence and customer satisfaction. This role requires up to 70% travel to client sites. KEY RESPONSIBILITIES: Provide technical support to Project Managers, Field Implementation Teams, and Sales. Assist with product testing and remote commissioning. Review and refine project Scope of Works (SOW) to ensure optimal operation and customer satisfaction. Approve support documentation for project deployment. Stay current with system technologies via manufacturer training and partner relationships. Review and approve technical documents (schematics, rack drawings, layout drawings, IP system details). Provide feedback on technical aspects to improve project processes and deployments. Approve final as-built drawing sets for project close-out. Collaborate on change orders and scope modifications. ESSENTIAL CRITERIA: 8+ years of AV industry design experience. Degree in a technical discipline or 10+ years of professional AV experience in implementation/system support. Expertise in key technologies: Control: Crestron, AMX, Extron Audio: BIAMP, QSC, Polycom Video: Cisco, Polycom, QSC, Crestron, Lightware, Teams, Zoom AVoIP Design and Deployment CTS certification or higher. Experience managing large projects (Project or Field). Strong written and verbal communication skills. Proficiency in: Audio systems design (conferencing, digital sound, public address, event spaces) Video systems (large format displays, projection, video wall processing) Control systems (touchscreen, automation, smart building tech) Video conferencing integration and deployment AV infrastructure design and planning Flexibility to work across time zones and travel internationally as needed. Valid driver's license. DESIRABLE CRITERIA: CTS-D, CTS-I certifications Formal engineering degree Experience with AutoCAD, BIM software Proficiency in Microsoft Excel, PowerPoint, Visio Familiarity with Ease Software Certifications in Shure, QSC, Lightware Strong technical writing skills The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. Pay Range$120,000-$130,000 USD$120k-130k yearly Auto-Apply 1d agoSr. Manager GSA Execution Manager
Vertiv
Westerville, OH
As a Global Strategic Account Execution Manager at Vertiv, you will play a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs for a specific key account. This dynamic and customer-facing position demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services. You will have end-to-end responsibility for managing most aspects of the account, from product delivery to post-sales support, and you will serve as the single point of contact, globally, across all end-to-end support functions - technical development, R&D, operations, customer service, product delivery, on-site project management, and post sales service and support. This role will be a key partner to the GSA Account Director and will act as a global customer advocate managing execution and engagement to ensure a seamless global customer experience. RESPONSIBILITIES Client Engagement Management: Build and maintain strong relationships with the key client stakeholders. Act as the primary point of contact for the client along with GSA Account Director, ensuring effective communication and understanding of their needs and expectations. Collaborate with the sales account manager to align on customer expectations and drive successful execution. Coordinate and manage early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations. Project and Program Management: Lead end-to-end project and program management activities, including planning, execution, monitoring, and delivery. Oversee product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements. Manage all aspects of customer engagement, including program strategy, milestones, and deliverables. Monitor the financial performance of projects and work with offering management if pricing needs to be adjusted. Manage the scope, budget, and deadline with project managers to ensure we are meeting the expectations of our customers on their projects. Team Leadership and Collaboration: Leads team of direct reports in setting and achieving objectives in line with corporate values and goals. Act as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach. Provide leadership and guidance to cross-functional teams involved in the client's projects and programs. Coordinate and lead across various internal support functions (managing with and executing through) throughout the product and project lifecycle. Risk Management: Identify potential risks and proactively implement mitigation strategies to ensure project and program success. Monitor project progress and address issues promptly to minimize disruptions. Assemble cross functional teams to address issues (quality, safety, manufacturing etc…) to ensure program or project issues are resolved in a timely manner. Post-Sales Support: Oversee post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly. Act as liaison and escalation point for Service business and CSMs for the Account Continuously seek opportunities to enhance the client's experience and value from our products and services. MINIMUM QUALIFICATIONS 8-10 years' experience in program and project management, preferably in a customer-facing role. Strong leadership skills with the ability to lead and motivate cross-functional teams. Prior experience directly managing and developing a team. Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders. Strategic thinking and problem-solving abilities. Proficiency in project management tools and methodologies. Excellent organizational skills and attention to detail. Ability to thrive in a fast-paced, dynamic environment. Prior experience in Data Center industry and knowledge of Power and Thermal products. EDUCATION AND CERTIFICATIONS Bachelor's degree in engineering, operations, or a related technical field required. MBA preferred. PHYSICAL REQUIREMENTS No Special Physical Requirements ENVIRONMENTAL DEMANDS Standard office environment Working in office full time is required. TRAVEL TIME REQUIRED 5-10% At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************** No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.$26k-33k yearly est. Auto-Apply 14d agoSenior Solutions Architect Engineer - GridBeats
GE Vernova
Remote job
SummaryUnder the general direction of the GE Vernova (GEV) NAM Commercial Operations Director, the Senior System Architect in the energy sector leads the pre and post sales design, development, and implementation of complex innovative solutions, in the advanced electrification business, using key offerings - including Distribution Automation, Process Bus Digital Substations, Cyber security, Top-Down Engineering Solutions. This individual will work alongside the business development and sales teams to analyze business needs, translate them into technical specifications, and ensure alignment with the company's overall technology strategy. Daily interaction often involves interfacing with cross-functional teams, guiding technology roadmaps, and staying abreast of industry trends and emerging technologies, bridging the collaboration between the tendering and sales functions. Design innovative customer or project specific applications to meet each system need and achieve the goals and objectives for successful power system operation. This role is customer facing, from field engineering level to the company vice president, and must possess experience interfacing as a trusted technical advisor at every phase. This position will require experience with presenting, demonstrating, and supporting proof of concepts. This is a seasoned senior level system (solutions) architect engineer.Job Description Essential Responsibilities Interface with internal and external customers, identify customer needs Contribute to qualifying assigned opportunities, actively contribute to pursuit of the strategy Lead the team in the overall systems solution offered to Grid Automation customers Design comprehensive scalable, and interoperable solutions to meet customer needs, including integrated digital substations, centralized and distributed architectures incorporating hardware, software, and communication interfaces Design solutions which are cyber-resilience, customer compliant, and budget optimized Develop, standardize and maintain solution architecture designs and drawings Create unique solution differentiators aligned with market needs and addressing customer pain points Demonstrate value propositions through technical performance, total cost of ownership (TCO), and system wide benefits Initiate proof-of-concept (PoC), Demos, Workshops and pilot project initiatives to showcase solution feasibility and benefits Lead deal structure development and maximize business product pull-through as well as support cross selling of the broader GE Vernova portfolio Work closely with the North America sales teams as a key partner in the strategy development to create winning proposals which drive to meet or exceed the region's orders plan Support market level pricing indicators and pricing strategy Support the proposal process improvement and proposal quality metrics Support defining project materials and obtain vendor quotations as needed Identify technical risks including new product development needs in conjunction with tendering team to secure necessary business commitments to mitigate any risks Follow all GEV Corporate and local policies and procedures including but not limited to Integrity, Diversity, Proprietary Information, Conflict of Interest, QMS and EHS Perform other related duties as required for success of this position Lead or participate in customer workshops, solution co-creation sessions, and deep-dive technical discussions Lead and/or support customer negotiations as required Travel in U.S. and Canada is required to support the Sales, Business Development and Proposal teams Required Qualifications Bachelor's degree in electrical engineering or related field from an accredited college or university with a minimum of 10 years of experience in similar role or senior project engineering role OR knowledge level is comparable to equivalent of 15-20 years of experience in electrical engineering field for utilities and industrials This role requires significant experience in the Electrical Engineering/Technology & Systems (Solutions) Architecture and Design Desired Characteristics Skilled exposure to the Protection & Control and/or Electrical Engineering industries with extended experience designing complete innovative solutions with Software Solutions, e.g. EnergyAPM, Device Management (DvM) Experience in one or more of the following areas: Electric Power Distribution Automation, Process Bus, Substation Digitization, Monitoring & Diagnostics, Asset Performance Management (APM), Device Management (DvM), Cybersecurity Management Direct experience integrating Advanced Automation applications for electric power systems, including real-time control systems, PLC's and SCADA A demonstratable understanding in any or all the following areas of the electric power systems; transmission, utility and industrial MV & LV distribution, generation, renewables, energy storage, protection, control, automation, communications, and cybersecurity High proficiency in Outlook, Word, Excel, PowerPoint, and Visio, Microsoft Office applications Ability to influence and lead cross functional teams Experience in developing complex power system proposals focused on reliability and resiliency. Strong oral and written communication and presentation skills Strong interpersonal and leadership skills Familiarity with the use and function of Salesforce (SFDC) tools Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and can construct and provide recommendations Cultivate strong customer relationships staying ahead of emerging growth opportunities across relevant market segments Communicates difficult concepts and may influence others' options on specific topics. May guide others to consider a different point of view **For candidates applying to a Canadian-based position, the pay range for this position is between $139,200.00 and 208,800.00 CAD Annual . The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. Bonus eligibility: Annual variable incentive bonus. This posting is for a new vacancy. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: January 26, 2026For candidates applying to a U.S. based position, the pay range for this position is between $131,700.00 and $219,300.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on January 05, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.$131.7k-219.3k yearly Auto-Apply 17d agoMicrosoft Field CIO, Strategic Partnerships
Tanium
Remote job
The Basics At Tanium, our Field Chief Information Officer (CIO), Strategic Partnerships fulfills a necessary role in our organization to serve internal and external customers, as well as partners, by delivering technical strategy leadership in order to meet Tanium business outcomes. The Field CIO will have a high impact role in working with the broad internal and external community, providing thought leadership, supporting strategic customer and partner engagements, and actively providing real world feedback to product teams to enhance the product, driving new features before they are released, and helping educate the sales organization on key developments, along with value messaging. The role expects dynamic and engaging communications and presentation skills, plus the ability to engage and relate to a broad audience. The Field CIO will function as the primary liaison between the Customer Org and Product/Engineering teams with respect to the strategic partnership (Microsoft). Additionally, the Field CIO will collaborate with the Research & Development (GTO), Product Management, Partner Management, Strategy, Sales, Marketing, and Enablement teams. The Field CIO will serve as the field leader in the specific technology partner integrations, balancing both subject matter expertise and sales acumen to ensure the successful ongoing execution aligned with Tanium goals: sales, customer, and partner success. As Field CIO, you will be responsible for functioning in a dynamic global environment, communicating with a wide variety of internal and external stakeholders - from IT and cybersecurity professional to C-level executive roles. You will engage with global opportunities to position the partner integration strategy in individual customers, prospects, and partners. This may include demonstrations, strategy presentations, roadmap discussions, architecture & design workshops, and more. The Field CIO will be the public face of the strategic partnership, delivering marketing events and participating in industry conferences. What you'll do Manage strategic partnership initiative by: Function as the field technical leader for partner integrations (Microsoft). Analyzing vendor solutions and roadmap to identify opportunities for future integration investments. Engage with strategic partner field representatives for education, enablement, and opportunity identification. Lead enablement efforts for Sales to ensure consistent, relevant value messaging. Lead enablement efforts for the Customer Org to ensure technical expertise, demonstration qualification, opportunity identification, and value messaging to assist with sales opportunities. Develop demonstration scripts, technology solution recordings, and field enablement plans. Assist marketing with appropriate collateral development and messaging, as well as event planning & staffing. Serve as lead presenter at marketing events and industry conferences. Improve partner experience by: Education and training of Tanium partners regarding technical solution details, as well as cross-vendor solution design. Assistance with opportunity identification. Driving sales results by: Creating Executive perspective on key business drivers, market trends and industry insights. Participating in C level executive calls with leadership and customers to collect input turning them into challenges and objectives for the sales cycle. Thought leadership and holistic sales advisory support. Assisting with technical pre-sales opportunities as a subject matter expert. Consult and develop presentations to show distinct relationships between key business drivers, objectives and measurable outcomes. Working directly with our world-class sales team from initial discovery to deal close to shorten sales cycles and improve closing rates. Architecting complex technical solutions fulfilling business requirements across IT Operations, Security, and Risk teams. Assisting sales in identifying opportunities to solve customer business challenges through combined technology integration solutions, positioning Tanium and Microsoft to effectively solve those challenges. Functioning as a high-level technical subject matter expert throughout sales engagements, ensuring that tactical motions in the pre-sales and POV processes line up with strategic account goals. Participating in, or leading, marketing events. Support existing customers by: Help our customer org establish and understand value realization of existing investments. Support EBR and QBR activities for existing clients with advisory, thought leadership, and executive alignment. Help strategize ELA opportunities and deliver ELA presentations as a strategic layer. Support R&D and Product by: Help design architecture, participate in product planning calls. Bring new technology trends and market insights to product and R&D teams from the field at executive level. Test and collect feedback from customers, partners on new integrations, and capabilities of Tanium. Support Enablement by: Help create/test technical competency courses for integrations. Help with sales enablement materials and advise on improvements. Lead workshops, pre and post sales awareness discussions, and SKO/TKO activities (on stage). Lead blackbelt programs, measuring success and building strong competency across the org. We're looking for someone with Education Bachelor's degree or equivalent experience CS Degree preferred Experience: In-depth Tanium knowledge across the platform. In-depth Microsoft knowledge (10+ years). 10+ years in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming. 10+ years of experience in customer-facing positions. 5+ years in sales and/or strategy focused roles (consulting, saas, global companies). Experience managing strategic pre-sales opportunities. Prior experience and breadth of knowledge needed to lead customers and internal teams. Has mastered many new concepts and technologies; continually striving to master the Tanium platform and modules. Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others. Good Judgement; takes self-governed, consistent, action to prioritize and weigh cost and value in order to determine the action most appropriately aligned with the Tanium and our mission. Independent; can work on the most complex problems; should be able to complete tasks that are not well documented; participate in projects specific to their current skills and follow established technical support procedures only requiring help on more complex initiatives or issues. Communication; have mastered executive communication and demonstrate emotional intelligence, and patience, in all forms of communication. Influencing; demonstrate strong and consistent influence skills, working effectively with the extended team and strategic customers, to present logical and compelling arguments to enhance innovation and efficiencies. Leadership; constructively lead in recognizing when conditions have changed and the team needs to adapt. This requires an attitude and drive that also leads the team in spotting emerging trends and patterns quickly, solving hard problems, and generating creative solutions. Work Requirements Travel Requirements: 50% of time expected to travel to engage with customers, partners and prospects in person, as well as participation in events. About Tanium Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit ************** and follow us on LinkedIn and X. On a mission. Together. At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. What you'll get The annual base salary range for this full-time position is $130,000 to $390,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits. For more information on how Tanium processes your personal data, please see our Privacy Policy.$120k-188k yearly est. Auto-Apply 21d agoSr Sales Support Specialist
General Datatech, LP
Remote job
Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results. Job Summary: GDT Sr Sales Support Specialist works closely with Account Executives to build and maintain a successful and continued relationship with GDT's client base with the goal of increasing client satisfaction and contributing to the growth of the business. In this role, you will provide the essential day-to-day facilitation of post sales activities. Your ability to deliver exceptional customer service and work proactively in a fast-paced environment will be the key to your success in this role. Key Responsibilities: · Provide support for assigned Account Executives for all post sales functions including: · Building quote configurations in the Cisco Configuration Tool and preparing the POs in SAP · Communicating with partners, vendors, and suppliers to confirm pricing and availability of product. · Coordinating with GDT's logistics and purchasing teams to provide tracking information to the customer and implementation teams. · Assist with RFQ entry and RFP documentation. · Create and submit expense reports, return material processing and tracking, aging and commission reports. · Return material processing and tracking. Knowledge, Skills, and Abilities: · Strong customer service orientation including excellent telephone etiquette, including appropriately handling calls from clients. · Microsoft Office required, and SAP preferred. · Organized and demonstrated initiative - must be able to handle and prioritize multiple tasks simultaneously in a fast paced, high-pressure environment. · Team oriented, flexible and adaptable; Positive attitude and strong work ethic · Highly polished and professional in demeanor GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.$52k-75k yearly est. Auto-Apply 58d agoField Applications Specialist III (Scientist) - Remote, Seattle
Cytek Biosciences
Remote job
Cytek Biosciences is a leading cell analysis solutions company dedicated to advancing scientific discovery and improving life through innovative technologies. Leveraging its patented Full Spectrum Profiling™ (FSP™) technology, Cytek delivers high‑resolution, high‑content, and high‑sensitivity flow cytometry solutions that empower researchers worldwide to generate deep biological insights and accelerate breakthroughs in areas such as immunology, oncology, cellular therapy, and infectious disease research. Cytek's comprehensive platform includes instruments like the Cytek Aurora™, Northern Lights™, and Aurora CS systems, along with reagents, software, and services that support cutting‑edge research across academia and industry. The company is headquartered in Fremont, California, with global offices and distribution channels. The Field Applications Specialist (Level III) at Cytek plays a critical role in supporting both internal teams and external customers by delivering expert‑level training and application assistance for Cytek instrumentation. Location: Field-based, Seattle, WA | Travel: Up to 50% | Competitive Salary, Commission, and Benefits plan Key Responsibilities: Training & Education Provide comprehensive theoretical and hands‑on training for Cytek analyzers, sorters, and applications, contributing to the creation and enhancement of training materials. Develop and present advanced application training modules for customers. Train and mentor junior FAS team members as needed. Technical Application Support Independently design complex multicolor panels and assays; offer guidance to less experienced FAS staff. Troubleshoot high‑complexity assays and provide expert support to customers. Clearly communicate technical information to customers and internal teams. Documentation & Reporting Accurately document all application support interactions and activities in a timely manner. Presentations & Demonstrations Create and deliver technical presentations that align with business goals, both pre‑ and post‑sales. Conduct instrument demonstrations with the Sales team for key opinion leaders (KOLs) and priority customers. Support local and international sales and marketing events, including trade shows and user group meetings. Collaboration & Escalations Work with the Service organization to resolve customer site issues and lead resolution of complex escalations at the local/regional level. Capture and communicate customer feedback and Requests for Change (RFCs) to appropriate internal teams and assist with product feature improvement discussions. Research & Content Development Independently design and conduct experiments to generate internal data for R&D and marketing initiatives. Contribute to white papers, publications, and technical content for both internal use and external events. Support the creation of educational and marketing content such as webinars and technical documents, collaborating with senior FAS and Technical Leads. Customer Engagement Help organize and support customer‑focused events, including user group meetings and data clinics. Participate in onboarding of new FAS team members and support internal training programs. Additional Responsibilities: Maintain a thorough and current understanding of both new and legacy products, reagents, software, and applications. Support leadership with team planning and professional development initiatives. Promote workplace safety by reporting hazards and unsafe conditions. Qualifications: Education Bachelor's degree in Life Sciences, Biology, Immunology, Cell Biology, Medical Technology, or related field required. Master's degree or PhD preferred. Experience 8-12 years of academic experience or more than 5 years of industry experience in flow cytometry, or a combination of academic and industry experience totaling over 10 years (experience in both settings preferred). Skills & Competencies Strong foundational knowledge in cell biology with deep expertise in flow cytometry and related applications. Extensive familiarity with flow cytometry instruments, reagents, software, and competitive technologies. Excellent analytical and problem‑solving abilities. Proven technical and scientific writing skills. Experience in customer‑facing technical support, with preference for those who have supported sales and marketing efforts. Strong interpersonal, verbal, and written communication skills. Effective time management, organization, and planning capabilities. Ability to work independently and strategically to meet goals. Physical Requirements & Work Environment Willingness and ability to travel (approximately 50%) via commercial airlines, trains, or rental vehicles. Ability to lift up to 25 lbs and stand for extended periods when required. Cytek is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.$72k-107k yearly est. Auto-Apply 31d ago
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