Top 20 companies that use Problem Resolution

2. Planet Fitness

Most common skills for Planet Fitness:

• Front Desk
• Cleanliness
• Customer Service
• Membership Sales
• POS
• Telephone Switchboard

3. Marriott International

How Marriott International uses Problem Resolution:

• Provided training and technical guidance to senior staff, where appropriate, and serving as point-of-contact for problem resolution.
• Gained experience in accurate recordkeeping and complex problem resolution.

Most common skills for Marriott International:

• Marriott
• Guest Satisfaction
• Customer Service
• Front Desk
• Reservations
• Inbound Calls

4. Big Lots

How Big Lots uses Problem Resolution:

• Resolved customers complaints or directed customers to appropriate department for problem resolution.

Most common skills for Big Lots:

• Customer Service
• Sales Floor
• Stock Shelves
• PLC
• POS
• Customer Issues

5. U.S. Department of the Treasury

How U.S. Department of the Treasury uses Problem Resolution:

• Balance due customers are also assisted with payment arrangements and internal referrals for problem resolution.
• Trained employees with communication skills, listening skills, problem resolution and technical procedures.

Most common skills for U.S. Department of the Treasury:

• Treasury
• IRS
• SharePoint
• PowerPoint
• Subpoenas
• Tax Issues

6. Old Dominion Freight Line

Most common skills for Old Dominion Freight Line:

• AS400
• Customer Service
• LTL
• Hazmat
• Landing Gear
• Load Trucks

7. Cardinal Health

How Cardinal Health uses Problem Resolution:

• Coordinate problem resolution with alternate sources.
• Provided tier II telephone support to assist clients with problem resolution.
• Initiated and implemented standard operating procedures for department to increase quality, productivity, problem resolution and lead times.

Most common skills for Cardinal Health:

• FDA
• GMP
• Lean Six Sigma
• Process Improvement
• Customer Service
• Inventory Control

8. Houston Methodist

Most common skills for Houston Methodist:

• Patients
• Patient Care
• CPR
• ICU
• Vital Signs
• SEM

9. The PNC Financial Services Group

Most common skills for The PNC Financial Services Group:

• Anti-Money Laundering
• Customer Service
• Risk Management
• Project Management
• Switches
• HR

10. PNC

How PNC uses Problem Resolution:

• Received and responded to complex service inquiries from both internal and external service partners providing problem resolutions.

Most common skills for PNC:

• FHA
• Bank Statements
• Strong Analytical
• Customer Service
• Production Process
• Customer Satisfaction

11. Sedgwick LLP

How Sedgwick LLP uses Problem Resolution:

• Provide problem resolution and guidance to field office colleagues including Program Managers and Auditors.

Most common skills for Sedgwick LLP:

• FMLA
• Claims Handling
• Customer Service
• Management System
• Litigation
• EDI

12. Northrop Grumman

How Northrop Grumman uses Problem Resolution:

• Provided critical system outage coordination and escalation to ensure timely problem resolution and recovery.
• Document and distribute problem resolution and software install instructions to desktop support team.
• Coordinate problem resolution dialog with Cypress Software Inc.

Most common skills for Northrop Grumman:

• DOD
• CAD
• Linux
• Process Improvement
• Troubleshoot
• Technical Support

13. FedEx

How FedEx uses Problem Resolution:

• Direct client/carrier contact - Daily, quotation, customer satisfaction, problem resolution contracting, status updates, negotiate pricing.
• Provide quality customer service and problem resolution by analyzing situations and determine and execute appropriate action to fulfill customer expectations.
• Provide accurate information and assistance to customers, which include responding to inquiries, problem resolution and selling of company services.

Most common skills for FedEx:

• FedEx
• Customer Service
• Hazardous Materials
• Customer Orders
• Delivery Truck
• Customer Satisfaction

14. Prime Therapeutics

Most common skills for Prime Therapeutics:

• SAS
• Hippa
• End-To-End Testing
• Medicare
• HIPAA
• Outbound Calls

15. TD Bank

Most common skills for TD Bank:

• Bank Secrecy Act
• Customer Issues
• Customer Service
• Criminal Justice
• Loan Applications
• Bank Policies

16. Humana

Most common skills for Humana:

• CMS
• Medicare
• Customer Service
• Outbound Calls
• Medicaid
• HIPAA

17. Kaiser Permanente

How Kaiser Permanente uses Problem Resolution:

• Hire and manage a new team of individuals to work directly with providers and support problem resolution efforts.
• Perform customer service problem resolution with both internal and external customers.

Most common skills for Kaiser Permanente:

• Patients
• Customer Service
• Patient Care
• HIPAA
• Process Improvement
• HR

18. M&T Bank

How M&T Bank uses Problem Resolution:

• Directed customer service function for office including new accounts, problem resolution, and account management.
• Determined success or failure of programs and acted as the first level of problem resolution.
• Account Openings and Loan Sales Cash Handling (Vault and Teller Line) Experience with simple and complex problem resolution

Most common skills for M&T Bank:

• Securities
• Customer Service
• Outbound Calls
• Loan Payments
• Origination
• Customer Issues

19. US Foods

Most common skills for US Foods:

• Food Products
• Maintenance Services
• Pallets
• Safety Procedures
• Pallet Jack
• Inventory Control

20. Robert Half

How Robert Half uses Problem Resolution:

• Collaborate with team members on problem resolutions and error condition modeling via test environment.
• Manage vendor field service representatives for problem resolution to supported sites including the corporate office.

Most common skills for Robert Half:

• Customer Service
• Expense Reports
• Payroll
• Journal Entries
• Data Entry
• QuickBooks