Desktop Support Specialist
SISL Global
Valleyview, OH
Key Responsibilities: Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms). Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing. Support mobile device setup and management for sales or field teams. Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations. Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers. Escalate and track issues that require higher-level intervention or vendor support. Collaborate with network and system administrators for more complex technical issues. Maintain accurate documentation of incidents, resolutions, and asset inventories. Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons. Required Skills and Qualifications: 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment. Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration). Familiarity with Active Directory, user account provisioning, and permission management. Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting. Strong problem-solving, interpersonal, and time-management skills. Customer-service mindset with the ability to communicate clearly with both technical and non-technical users. Preferred Qualifications: Experience supporting IT in a manufacturing, distribution, or retail environment. Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation. Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.$37k-52k yearly est. 2d agoDocsis Expert
Sagemcom
Remote job
Sagemcom is a ground-breaking technology integrator in telecoms and energy. Sagemcom's teams all over the world continuously strive to innovate on their various markets and are committed to delivering made-to-measure and responsible solutions every day that meet the needs of telecoms operators and utilities. Today, our Group is: * The worldwide N°1 provider of broadband solutions (Internet boxes and the associated software services) * The leading provider of audio-video solutions (4K video hubs and the Video SoundBox™ ) * The leading European provider of smart grid solutions (smart meters, smart grids, rural electrification, IoT) Sagemcom posted €2,3 billion of revenues in 2024. The headcount of 6,500 employees works in more than 50 countries. Sagemcom strives every day to honour its commitment to societal and environmental responsibility, as part of its continual improvement policy. This is the reason why Sagemcom became a "mission-driven company" at the start of January 2022. Do you want to join us? Sagemcom is looking for job applicants in R&D, business, purchasing and support. People who are agile and like to be independent in agile organisations, who enjoy travelling and have their fair share of creativity, will achieve self-fulfilment in this industrial group that manufactures high-technology products! In order to reinforce our team in North America, Sagemcom is looking for a Docsis expert with background in CPE SW development. Responsibilities: Present Docsis technology and product roadmap to Sagemcom customers. Guide customers during the product definition phase. Participate to hardware design choices (key components, cost driven conception). Guide engineering Software developments during the design phase. Propose investments, setup and maintain the NAM Sagemcom office Docsis lab setup. Work remotely with other Sagemcom Docsis lab equipments. Build test plans to confirm functions and performance of the products. Reproduce, Investigate and resolve issues with the engineering teams, SoC vendor support and the customers. Conduct trainings to Sagemcom engineering groups involved in Docsis projects. Maintain a corporate knowledge database. Represent Sagemcom in standardization groups and interop events. Follow chip-maker roadmaps. Evaluate new chipsets and solutions. DOCSIS & CPE Expertise Deep understanding of DOCSIS standards (3.0, 3.1, and 4.0) including PHY, MULPI, OSS, LLD and SEC areas. Expert in DOCSIS provisioning (SNMP, DHCP, TFTP, TOD), configuration file structures (TLVs), PKIs and firmware upgrade mechanisms. Capable to sniff and understand MAC layer protocol captures. Experience with CPE and/or Headend (CMTS, RPD, RMD) hands-on. Solid knowledge of PacketCable specifications (PKT 1.x and 2.0), voice provisioning, and SIP-based voice services. Software Development Proven experience in software development for embedded systems. Experience with debugging tools (e.g., gdb, strace, tcpdump). Ability to work closely with hardware and firmware teams. Networking and Troubleshooting Strong knowledge of IP networking protocols (IPv4/IPv6, NAT, DNS, DHCP, SNMP, HTTP/HTTPS, etc.). Proficiency with network monitoring and debugging tools (Wireshark, spectrum analyzers, CM logs, SNMP traps). Understanding of TR-069/TR-181, USP, or other device management protocols. Knowledges on DPOE and OMCI would be a plus. Preferred Certifications Embedded Linux or networking certifications (e.g., CCNP, CompTIA Network+) SCTE DOCSIS/PacketCable Certifications would be a plus. Benefits: 401(k) Health Insurance Dental insurance Vision insurance Paid time off$50k-104k yearly est. 2d agoSenior Network Provisioner
Agility Partners
Columbus, OH
A Little About the Gig: Agility Partners is seeking a qualified Senior Network Provisioner to fill an open position with one of our banking clients. This is an exciting opportunity to own end-to-end provisioning across voice and data telecommunications while driving accuracy within a large enterprise TEM environment. You'll support major circuits, inventory integrity, invoicing workflows, and carrier relationships, playing a critical role in how the organization manages connectivity and telecom spend. This role is ideal for someone who thrives in a mix of operations, reporting, and project-based provisioning work. Responsibilities: Oversee the Telecommunications Expense Management (TEM) system, including inventory, invoicing, service management, and carrier contracts. Ensure data integrity within the TEM environment and manage invoice transmission and break/fix activities. Provide reporting, system enhancement updates, testing support, and disaster recovery documentation. Provision all voice and data telecom circuits and services with various data, voice, and mobility carriers (project work + BAU). Support merger & acquisition provisioning, including circuit transfers and account migrations. Qualifications: 7+ years of related telecom provisioning experience. Associate degree. Experience with data quality and reporting of network/telecom assets. Hands-on experience provisioning mobility, voice, and data services. Network provisioning background with a telephony service provider (preferred). Bachelor's degree (preferred) Familiarity with Telecommunications Expense Management systems (TEMs) (preferred). Reasons to Love It: Competitive compensation Gain experience at a large enterprise level Full Medical, Dental, Vision, 401k$95k-126k yearly est. 1d agoData Migration Specialist
Gentis Solutions
Columbus, OH
Highly Regulated environment, not open to third parties. Job Title: Entra Join / Autopilot Migration Specialist Work Style: Hybrid Pay Rate: $67.00 - $77.00 per hour Employment Type: Contract Start: ASAP About the Role Gentis Solutions is seeking an Entra Join / Autopilot Migration Specialist to lead a large-scale enterprise transition from Hybrid Azure AD Join to cloud-native Entra Join. This role requires deep expertise in Microsoft Autopilot, Intune, Entra ID, and Windows endpoint modernization, combined with strong project leadership capabilities. In addition to identity transformation work, this role will also guide the organization through an enterprise-wide upgrade from Windows 10 to Windows 11 and ensure seamless compatibility with GlobalProtect VPN across all provisioning workflows. This is a hands-on, senior-level technical role responsible for evaluating current-state architecture, developing a phased migration roadmap, leading implementation, and documenting and supporting all aspects of the transition. What You'll Do (Responsibilities) Enterprise Identity Transition Lead the full lifecycle migration from Hybrid Azure AD Join to Entra Join. Build and maintain a phased migration roadmap aligned with security, compliance, and operational requirements. Collaborate with infrastructure, compliance, and security teams to ensure alignment and smooth adoption. Autopilot Configuration & Deployment Design and deploy optimized Autopilot profiles for modern Entra Join environments. Integrate Autopilot with Intune and Entra ID to support zero-touch provisioning. Ensure provisioning workflows meet corporate security, configuration, and compliance standards. Windows 10 → Windows 11 Enterprise Upgrade Lead the planning and deployment of the enterprise OS upgrade to Windows 11. Validate hardware readiness and compatibility across all device types. Support testing, rollout planning, communication, and change management. GlobalProtect Integration Ensure compatibility between Entra Join, Autopilot, and GlobalProtect VPN. Work with network/security teams to validate policies, configurations, and access controls. Troubleshoot and resolve VPN-related connectivity issues during and after migration. Project Leadership Define scope, requirements, milestones, and deliverables in partnership with Program Management. Provide technical leadership throughout planning, pilot, rollout, and stabilization phases. Communicate proactive updates, risks, and mitigation strategies to stakeholders. Documentation & Change Management Create detailed documentation for Entra Join, Autopilot, and Windows 11 upgrade processes. Build training materials for IT teams, service desks, and end users. Track issues, risks, outcomes, and lessons learned for continuous optimization. Post-Deployment Support Monitor and optimize Entra Join, Autopilot, and Windows 11 environments. Troubleshoot device identity, provisioning, enrollment, and VPN issues. Stay up-to-date on Microsoft identity modernization best practices and updates. What We're Looking For (Requirements) Proven, hands-on experience with Microsoft Autopilot, Intune, and Entra ID (Azure AD). Deep understanding of Hybrid Azure AD Join vs. Entra Join identity models. Experience with Windows 10/11 provisioning, OS upgrades, lifecycle management, and device readiness validation. Familiarity with GlobalProtect VPN configuration, testing, and troubleshooting. Strong PowerShell scripting skills for automation, reporting, and configuration. Solid understanding of enterprise security, compliance, and identity governance standards. Ability to assess and map current infrastructure and recommend modernization strategies. Strong communication and documentation capabilities, including training and technical writing. Nice to Have Experience leading large-scale Azure AD/Entra ID modernization or device management migrations. Background refining enterprise identity, OS, and endpoint management strategies. Familiarity with broader security frameworks, compliance controls, and IT governance models.$67-77 hourly 5d agoNetwork Solution Design Specialist
Integrated Computer Solutions
Columbus, OH
THE COMPANY Integrated Computer Solutions (ICS), a wholly owned subsidiary of The One23 Group, is an IT service provider that supports the federal government, along with several state agencies and municipalities. Our employees are skilled professionals who are integral to the success of our customers' missions. We are trusted advisors whose professional lives are governed by our Core Values of Integrity, Excellence, Grit, Selfless Service, and Getting Stuff Done. THE POSITION The Network Solution Design Specialist will focus on customer service for the DISN Consolidated Provisioning effort at the Columbus, Ohio location. This role covers the entire provisioning process, from order entry and preparation to solution design and circuit activation. The Solution Design Specialist will also participate in customer outreach, Quality of Service (QoS) configuration, commercial leasing activities, and facilities network solution development. They will be responsible for ensuring the DISN network infrastructure is functional, efficient, and available to meet operational needs for mission partners. COMPENSATION AND BENEFITS We offer a premium base salary with compensation commensurate with experience. We provide a robust benefits package including Tuition Reimbursement, 401K Match, BCBS Health Coverage, and Paid Time Off EVEN YOUR BIRTHDAY! RESPONSIBILITIES: * Lead and direct the planning, investigation, design, and implementation of communications solutions impacting the entire network, ensuring alignment with DISA programs and systems. * Apply knowledge of DISA processes to integrate solutions across both classified and non-classified networks, focusing on system development and network optimization. * Collaborate with team members, customers, and vendors to define and address communication needs (voice, data, image) by providing solutions that include software, hardware, and network support. * Prepare and recommend workprints, schematics, and design tools to illustrate network structures and solutions for communications projects. * Evaluate customer network usage and provide media solutions, optimize network servers, and ensure network configurations meet performance goals. * Work effectively with a diverse team of government and contractor technicians to manage and maintain network equipment, configurations, and privilege sets. * Communicate clearly, both verbally and in writing, to prepare documentation, technical specifications, and ensure proper order fulfillment processes across teams. * Contribute to marketing proposals and studies by providing costing models, reports, and technical solutions for network projects. * Influence product modifications with vendors, using design and tracking tools to evaluate network usage and provide technical and cost solutions. * Use DISA processes to recommend and implement new network administrative systems for accurate inventory and timely network management. * Apply technical skills and judgment to develop methods for obtaining results, improving processes, and overseeing system upgrades. * Ensure compliance with all safety, security policies, training requirements, certifications, and other assigned duties. ADDITIONAL INFORMATION * On-site in Columbus, OH. * Day shift with flexibility to work an alternate or swing shift, as business needs dictate.$75k-100k yearly est. 6d agoData Analyst - Enterprise Solutions
Quartz
Remote job
Do you have a passion for problem solving and a desire to drive meaningful change in the industry? If so, we invite you to join our dynamic Enterprise Data Warehouse Team as a Data Analyst - Enterprise Solutions at Quartz, a provider-sponsored health plan dedicated to improving the health and well-being of our communities. The Data Analyst - Enterprise Solutions will partner with business resources to evaluate data needs and translate into deliverables for internal users and analytics applications as well as external entities including third party data feeds, regulatory, and governmental data needs. The Data Analyst - Enterprise Solutions will use the following skills: Source to target documentation Intermediate knowledge of SQL and analytical software Apply data warehousing principles to load a data warehouse or provision data to third parties Apply healthcare domain knowledge when partnering with business resources to determine data needs Benefits: Work in new cloud-based data architecture leveraging snowflake and Azure environment. Work directly with internal and third-party business users to develop data solutions for the organization's growing analytic needs. Starting salary range based upon skills and experience: $77,200 - $90,000 plus total rewards package Responsibilities Collaborate with business users, external vendors and/or government entities to obtain data requirements for new analytics applications and data feeds or enhancement of existing products. Uncover appropriate sources of data for proposed application or data warehousing extension profiling data to ensure fitness for business purpose. Coordinate business requirements for the data and provide consultation to internal stakeholders to support their data needs. Understand source and target data structures, using standard data tools to review required data and fully profile the data to analyze its ability to meet the business needs. Complete impact assessments and ad hoc analyses to ensure that production issues and other reported deficiencies are adequately understood and resolved by updating requirements. Translate requirements into technical requirement specifications, appropriately documenting the solution via Report Specifications, Data Flow Diagrams, and Source to Target (STT) documents. Qualifications Bachelor's Degree with 2+ years of relevant work experience OR associate degree with 5+ years of relevant work experience OR high school equivalency with 8+ years of relevance work experience Strong communication skills with a passion for bridging the gap between business and technical users Data analysis experience with an emphasis on loading a data warehouse or provisioning the data to third parties Experience with source to target documentation Excellent documentation and written communication skills Domain knowledge (healthcare, EHS, managed care, Medicare, etc.) Intermediate knowledge of SQL, analytical software, query tools Intermediate knowledge of data warehousing principles including provenance, lineage, etc. and applies best practices Ability to manage multiple projects simultaneously, work independently, under pressure, and be adaptable to change Must be inquisitive and seek answers to complex questions without being prompted Create strong relationships and provide positive experiences for internal partners Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home. We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check. Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability. #LI-DNI We can recommend jobs specifically for you! Click here to get started.$77.2k-90k yearly Auto-Apply 1d agoStaff Product Manager, Card Experience
Affirm
Remote job
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Affirm Card is at a massive inflection point. We have reached millions of cardholders inside our network, but we are just scratching the surface of a 150M+ external TAM. We are looking for a Staff Product Manager to own the critical "Pre-Swipe" Experience - the defining moments between a user saying "yes" to the card and making their first purchase. This is not just an optimization role; it is a 0->1 strategic ownership role. You will be responsible for the Activation Journey, New User Experience (NUX), and the Checkout experience. Your mandate is to make the onboarding process "butter smooth" in an industry known for friction, turning complex financial compliance into a magical, instant consumer experience. You will lead the vision for how we welcome millions of new users, creating the fastest, most delightful path to share of wallet. You will build the bets that change how people think about cards, spend and pay over time for many years to come. What you'll do Own the "Pre-Swipe" Vision: Define the long-term strategy for Card Activation and New User Experience. You will own the roadmap for taking a user from "Interested" to "Ready to Transact," bridging the gap between digital provisioning and physical card unboxing. Build 0->1 Growth Bets: Identify and launch net-new features that drive activation. Whether it's gamified onboarding, instant wallet provisioning (Apple/Google Pay), or novel "first-use" incentives, you will lead the charge on innovation. Obsess Over the Funnel: Manage the end-to-end checkout and activation funnel. You will ruthlessly eliminate friction, optimizing for speed, clarity, and delight, ensuring our drop-off rates are industry-leading lows. Cross-Functional Leadership: As a Staff PM, you will act as the conductor for a complex group of stakeholders. You will partner deeply with Engineering to decouple growth from platform debt, and work with Design to ensure our UX is world-class. Navigate Complexity: You will work hand-in-glove with Risk, Legal, and Compliance to invent new ways to onboard users safely without sacrificing speed. You will turn regulatory requirements into seamless product experiences. Drive Activation Economics: Own the metrics that matter. You are responsible for Time-to-First-Transaction, 30-Day Activation Rates, and Wallet Provisioning penetration. What we look for 7+ years of Product Management experience, with a clear track record in consumer mobile apps, fintech, or neobanks. Experience Owning Critical Funnels: You have deep experience optimizing high-stakes conversion flows (e.g., checkouts, sign-ups, KYC) and understand the psychology of user activation. 0->1 Builder Mentality: You aren't just an optimizer; you have a history of launching new products or features from scratch that fundamentally changed user behavior. Technical & Design Fluency: You can speak the language of engineering (API constraints, latency) and have an incredibly high bar for UI/UX design. You know what "butter smooth" feels like and won't settle for clunky interactions. Strategic Influence: You have experience leading without authority, capable of aligning senior stakeholders and guiding embedded engineering/design pods through ambiguity. Data-Driven Intuition: You are fluent in SQL/Amplitude and use data to find the bottleneck, but use product intuition to solve it. This position requires either equivalent practical experience or a Bachelor's degree in a related field Pay Grade - P Equity Grade - 13 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $225,000 - $275,000 USA base pay range (all other U.S. states) per year: $200,000 - $250,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.$225k-275k yearly Auto-Apply 22h agoIntern - Broadband Support
National Information Solutions Cooperative
Remote job
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. Primary Responsibilities: This position reports to a Support Team Lead or to the Support Manager. This will be an internship in our Member Support division and is an entry level role working with our Broadband solutions. This position has a moderate level of customer interaction and works closely with other support teams as well as software engineers in resolving issues. Strong communication skills both internally and externally with proper documentation are key to this position. This position will report to our Mandan, North Dakota, office. We are unable to consider remote work for this role. **Current applications will be under consideration for Summer 2026 internships Essential Functions: Provides superior customer support to internal and external customers in all encounters Create and route support cases Assist with maintaining and organizing electronic documents Assist with upgrade requests Assist with iVUE Connect Marketing new form updates Assist with building cases for funding issues Assist with maintenance of Provisioning audit exceptions Leverage AI tools to assist with prolem-solving within the role Utilizes all support tools as directed Desired Job Experience Strong customer orientation. Excellent research and problem-solving skills with a strong attention to detail. Strong verbal and written, interpersonal, and communication skills. Ability to work independently, as well as in a team environment. Ability to effectively adapt to change. Strong PC skills. Ability to organize and prioritize. Ability to interact in a positive manner with internal and external contacts. Ability to convey technical solutions to both technical and non-technical users. Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality. Commitment to NISC's Statement of Shared Values. Desired Education and/or Certification(s): Candidates must be in school and working towards the completion of an Associate or Bachelor's degree in a computer/business related field.$31k-39k yearly est. Auto-Apply 22d agoSoftware Sales Representative
Atia
Remote job
ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: * Enterprise Resource Planning (ERP), * Customer Relationship Management System (CRM), * Learning Management System (LMS), * Document Management System (DMS), * Service Desk Plus (SDP), * Service Management Systems (SMS), * Business Continuity Management Systems (BCMS), * Information Security Management Systems (ISMS), * Provisioning systems, Billing systems, Business Support Systems, Operating Support Systems, Decision Support Systems, etc. Job Description Required work activities: * Creating of strategy for the sales of information systems and applications of ATIA Ltd, * Creating of strategy for the marketing of informations systems and applications of ATIA Ltd, * The discovery of new potential customers, * Creating of new offers for the existing or for new customers, * Constant communication with the management of ATIA Ltd company. Advantages of work: * Permanent salary + bonuses for new projects (Up to 20,000), * Work from home, * Frequent trips, * Continuous education with professional accredited certificates, * Rapid advancement through the company. Qualifications Qualifications: * Minimum 5 years of working experience, * Minimum 2 year of working experience in sales activities, * Good knowledge of informations systems including: ERP, CRM, LMS, DMS, SDP, etc. * Previous work in ICT industry is an advantage, * BSc or MSc diploma from ICT is an advantage. Additional Information All your information will be kept confidential according to EEO guidelines.$62k-94k yearly est. 8h agoSecOps Engineer - Identity Operations Tech Lead
Eli Lilly and Company
Remote job
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Are you eager to make a significant impact in the cybersecurity field? We are seeking a Technical Lead role to infuse our team with innovative ideas and daring solutions. In this position, you will play a crucial role in delivering how our organization ensures secure, appropriate, and timely access to enterprise resources, while also supporting the capabilities that help us achieve and sustain our Identity and Access Management strategy. What You'll Be Doing The SecOps Engineer- Identity Operations Tech Lead role of Identity and Access Management (IAM) is a technical leadership role responsible for the delivery and support for the company's 24/7 identity platforms and services. This role plays a critical part in ensuring the secure and efficient support of identity and access services within our organization. The responsibilities will encompass day-to-day operations, incident management, change management, and problem resolution related to IAM focusing on Authentication services. This role will also collaborate with cross-functional teams to maintain compliance, address risks, and enhance our IAM program. This includes working closely with the Operation Manager, the Service Leads and other Technical leads to ensure alignment of priorities, allocating resources effectively, and driving operational excellence. What You'll Bring: Team and Technical Leadership: Recruit, hire and develop a high-performing identity operation engineers. Provide coaching, career development, performance management and professional growth opportunities. Foster a culture focused on innovation, continuous learning, and operational discipline. Cultivate a diverse and inclusive team fostering different perspectives and backgrounds. Keep abreast of the latest developments in IAM technologies, security threats, and regulatory changes. Drive the adoption of innovative and creative solutions to address complex, global IAM problems. Serve as technical lead and an escalation point for team members. Operational Excellence: Provide technical leadership in the execution and processes for escalations, incident management, change management, problem resolution and continuous improvement that enable the support of 24/7 services. Continuously monitor IAM systems performance and health to ensure optimal operation. Perform regular maintenance tasks to prevent issues. Respond promptly to system alerts and incidents, troubleshoot issues, and implement solutions to restore services as quickly as possible. Manage and maintain all components of IAM systems. Ensure that all systems are up-to-date with the latest patches and security updates. Analyze system performance metrics and make recommendations for improvements. Implement changes to enhance system efficiency and reduce downtime. Maintain detailed documentation of system configurations, procedures, and incident reports. Provide regular status updates and reports to management. Work closely with other IT teams, developers, and stakeholders to ensure seamless operation of services. Communicate effectively to resolve issues and implement changes. Assess current system capacity and plan for future growth. Ensure that resources are allocated efficiently to meet demand. Provide technical support to users as it pertains to issues and requests on Identity services. Support response to audit and compliance requests pertaining to Identity services. Develop and implement solutions to resolve identified problems. Ensure that solutions are tested and validated before deployment. Perform detailed root cause analysis and document findings. Develop and implement corrective actions to prevent recurrence. Proactively identify opportunities for process improvements and implement best practices to enhance problem management processes. Your Basic Qualifications: Bachelor's degree in Computer Science, Engineering or related technical field. 5+ years of proven experience in supporting, delivering and securing Identity and Access Management services. 5+ years technical experience with Entra ID and/or Active Directory. 5+ years of experience with authentication and authorization technologies and federated identity standards and protocols (multifactor authentication, certificate-based authentication, LDAP Kerberos, OAuth, SAML, OpenID Connect). Additional Preferences: Experience in privileged access management including CyberArk. Experience with encryption, secrets management. internal certificate authority, public certificate provisioning, enabling certificate management, and/or digital signatures. Experience with Microsoft Identity Manager. Experience with IT service management (ITIL). Effective collaboration with other technical counterparts, Leaders and Stakeholders, to deliver and support IAM solutions. Ability to work with a distributed and virtual team. Critical thinking, analytical skills, and thought leadership. Excellent communication and presentation skills, and ability to adapt messaging for diverse audiences. An understanding of common services used in cloud-based architecture, with experience in AWS and/or Azure, and awareness of cloud platform security and controls. Relevant certifications such as CISSP, CISM, or similar. Additional Information: Remote or Hybrid Onsite if in Indianapolis, IN Expected Shift Hours: 9:00 am - 6:00 pm US Eastern Standard Time (EST) Participate in weekend on-call once per month Travel 10-15 % Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $63,750 - $198,000 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly$63.8k-198k yearly Auto-Apply 26d agoOracle ERP Security & Controls Senior Associate
RSM
Columbus, OH
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. RSM's ERP Risk and Automation practice is seeking an experienced Oracle Fusion Oracle ERP Cloud security & controls specialist with a strong background in functional security to join our team. The ideal candidate will have experience scoping and executing ERP security assessments, security role designs, Oracle ERP focused GRC implementations, and operationalizing Oracle user access management, and executing managed security services. This is an exciting opportunity to help grow our Charlotte market. The ERP and Automation Risk Consulting practice, assists with various consulting, internal, and external audit clients by bringing in-depth ERP security and controls, automation, and data analytics skills where needed. The practice performs security and controls designs/assessments, complex data analytics, GRC automation/implementation, security role design, security managed services, segregation of duties assessments, as well as ERP implementation risk reviews. Basic Qualifications: * Degree required * 2-3 years' experience in the Oracle security risk & controls experience with Oracle implementations designing Oracle security or serving as an Oracle security analyst * Exposure to Oracle functional automated controls * Technical exposure in the Oracle suite of applications including Oracle Cloud ERP, CRM, HCM, Procurement, SCM, and Oracle EBS. * Understanding of Oracle Cloud Functional Modules. Knowledge of various functional modules within Oracle Cloud, including Financials, Procurement, Human Resources, and Supply Chain Management. * Experience with Oracle Identity Management (OIM): Knowledge of Oracle Identity Management solutions, including user provisioning, identity governance, and access management * Experience in performing IT audits or recipient of an audit (ITGCs, Security, Controls) * Clear and concise communication skills. Ability to understand what to communicate to difference audiences * Highly organized with the ability to monitor engagement time and expenses * Ability to provide client status updates, review deliverables, maintain updates with the engagement supervisor timely and communicate client opportunities * Ability to put forth additional effort to meet deadlines when necessary Preferred Qualifications: * Demonstrated knowledge of using Oracle GRC tools, such as Oracle GRC, or Fastpath * Experience with data analytics tools (such as ACL or MS Access) performing complex queries * Team member of at least one Oracle implementation. * Experience with other ERP security would be nice to have. * Demonstrated knowledge of auditing Oracle automated business controls * 2 - 3 years of professional experience in public accounting or relevant compliance industry experience relating to Sarbanes Oxley (SOX) compliance or other COBIT/NIST/ISO frameworks * Experience with using and configuring Oracle Risk Management Cloud GRC solution (RMC). Proficiency in using and configuring Oracle Risk Management Cloud applications, including modules such as Financial Reporting Compliance, Advanced Financial Controls, and Access Certification. * Oracle-specific technical certifications (i.e. Oracle Risk Management Cloud Certified or other) Standards of Performance: * The successful candidate will have a high level of energy analytical, organized, and innovative problem solver * Ability to communicate effectively with a broad audience ranging from technical to non-technical * Excellent organizational skills and the ability to prioritize multiple tasks, projects and assignments * Possess strong business ethics and willingness to adhere At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $85,100 - $161,700 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.$85.1k-161.7k yearly Easy Apply 40d agoSupply Chain Specialist I (Future Opening)
GCI Communication Corp
Remote job
GCI's Supply Chain Specialist I provides key support for multiple functions in Supply Chain, including procurement, inventory control, provisioning, logistics, requisitions, and distribution. Maintain supply chain channels to reduce time and maintain optimal inventory levels. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Provisioning & Technical + Create, modify, and add services to accounts based on customer specification and internal direction. + Provision hardware, test, validate, and verify proper working order on a variety of devices including complex routers, cloud-voice equipment, prepaid products, rural broadband products, and more. Ensures that account or order status is accurately recorded in order systems. + Maintain asset management databases and control procedures. + Perform quality control inspections, status classifications and repair of returned inventory. + Maintain set top boxes, modems, wireless devices and Embedded Multimedia Adapters (EMTAs). + Assist in device troubleshooting. + Perform system health checks, burn in, testing, and configuration of all assets. + Monitor, research and correct integration issues between NC and Oracle systems. Logistics, Distribution, Requisitions and Asset Management + Maintain, process, and mail company inventory to new and existing customers. + Coordinate logistics to ensure satisfactory and timely asset replenishment. + Provide management and departments with asset and inventory management statistics. + Process returns and exchanges for warranty repair. + Facilitate statewide asset & inventory management programs. + Perform inventory counts and reconciliations. + Provide financial analysis of inventory, revenues, expenses, and costs of goods sold. + Develop and coordinate business cases. + Develop and maintain rolling forecasts for device ordering needs and capital asset management. + Complete administrative functions to ensure accurate and timely daily, quarterly, and as-needed reports and forms. + Provide management and departments with analytics and documentation regarding asset & inventory management. + Query system reports, making necessary changes to maintain the integrity of the system(s). + Assist in courier duties. + Assist warehouse with shipping and logistics to ensure optimal cost savings. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. + BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. + COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. + Ability to work in a potentially stressful environment where timeframes are significantly shortened. + COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. + Demonstrated ability to work and communicate well with others in a team environment. + Strong verbal, written, and telephone communication skills. + Ability to explain technical information to a broad customer base. + COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. + CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. + RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. + RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. + Demonstrated basic understanding and working knowledge of provisioning and support functions. + Familiarity with telecommunications or other technical products. + Ability to multi-task with a high degree of accuracy and a strong degree of problem-solving skills. + Ability to exercise sound decision and critical thinking skills. + SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. + Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Additional Job Requirements: At an entry level within the supply chain field, must have the ability to understand, comprehend, and resolve basic issues. Works under close supervision and supports peers and management. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis + High School diploma or equivalent. + Minimum of one (1) year of general work experience. * Preferred: + Associate degree in Logistics, Supply Chain, Business, Computer Science, or related field. + Some demonstrated proficiency in supply chain, logistics, warehouse, or procurement. + Prior experience in a technical customer service environment. + Telecommunications experience. + Other telecom industry or job specific certifications. Required at ALL Levels DRIVING REQUIREMENTS: + This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: All assignments: + Work requires daily routine computer usage. + Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. + Ability to accurately communicate information and ideas to others effectively. + Physical agility and effort sufficient to perform job duties safely and effectively. + Ability to make valid judgments and decisions. + Available to work additional time on weekends, holidays, before or after normal work hours when necessary. + Must work well in a team environment and be able to work with a diverse group of people and customers. Additional requirements if assigned work from home: + Work is primarily sedentary, requiring daily routine computer usage. + Virtual workers must comply with remote work policies and agreements. Additional requirements if assigned work from GCI Warehouse: + Most activities are conducted inside under pleasant climatic conditions in a warehouse environment. + Ability to safely move, transport, position, install, remove, and maneuver equipment and supplies of up to 50-pounds. + Occasional travel to other company facilities may be required. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.$42k-51k yearly est. 60d+ agoSage Intacct Customer Support Senior Associate
Bakertilly
Remote job
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Are you interested in joining one of the fastest growing professional services firms in the nation? Are you excited to connect the world of finance and accounting with technology? If yes, consider joining Baker Tilly US, LLP (BT) as a Sage Intacct Customer Support Senior Specialist! At BT your main responsibilities will include working directly with project customers, providing support for end users, and working directly with customers, internal consultants, and external vendors for solutions. The position will involve diagnosis, troubleshooting, provisioning, and escalation for issue resolution in the Sage Intacct environment. As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development. (This position is REMOTE.) Does this describe you? You want to work for a leading professional services firm whose owners have both their clients' and employees' best interests in mind and are transparent in their decisions You want to grow professionally and develop your client service and technical skills to build a career with endless opportunities now, for tomorrow What you will do: Be a trusted member of the engagement team and responsible for: Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed Determining a course of action upon review of case tickets Testing possible solutions in demonstration environments Adding internal comments to variations of potential solutions and contact customers with possible solutions Escalating issues without immediate resolution to internal management or Sage Intacct's customer support and/or engineering Following up regularly on outstanding tickets Delegating certain issues to the implementation or technical services team for highly configured instances of the software Corresponding throughout issue resolution process in a timely manner Other duties as assigned Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals Enjoy friendships, social activities and team outings that encourage a work-life balance Qualifications A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience Three (3)+ years' experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving Strong leadership, project management, organizational and analytical skills, initiative, adaptability Microsoft Suite skills Eligibility to work in the U.S. without sponsorship The compensation range for this role is $67,060 to $127,120. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.$67.1k-127.1k yearly Auto-Apply 24d agoTrader Analyst - Crypto
Career Renew
Remote job
Job DescriptionCareer Renew is recruiting for one of its clients a Trader Analyst - Crypto - this is a fully remote role and candidates can be based globally, but must be able to work PST hours. Salary range: 75-100K USD yearly plus benefits. We are a stealth, on-chain Solana-focused low-cap market maker. A private, tight-knit team obsessed with performance, precision, innovation and absolute excellence. We operate fast, stay quiet, and execute aggressively. If you thrive in an elite environment where growth is earned, not given - you'll fit in. Role Overview We are looking for a Trader Analyst who can balance client-facing communication with hands-on trading execution. You will: Speak directly with clients, taking an analyst-style role in relationship management, BD, and CRM. Trade post-launch assets with our in-house tooling - primarily memecoins and fair-launch tokens. Manage liquidity provision, market structure, and treasury decisions with a focus on chart optics, growth momentum, and disciplined profit-building. Analyse tokens, monitor catalysts, narrative rotation, social sentiment, and market flows to optimise trading strategies. Make fast, high-conviction decisions and communicate clear plans to the team and clients. You will operate at the intersection of execution trading, liquidity strategy, and client advisory. Key Responsibilities Execute post-launch trading strategies using proprietary tools (swing trading + Liquidity provisioning). Monitor market structure, volatility, social indicators, liquidity and behavioural flows. Track and interpret catalysts, social events, influencers, volume surges and sentiment swings. Build and maintain strong client relationships with clear communication and reporting. Create strategy briefs, token analyses, and real-time updates for clients and internal use. PnL / positional accounting and reporting. Manage treasury movements, position sizing, LP allocation, and profit recycling. Operate in a fast-paced, 7-day market environment, keeping up with rapid cycles. Work closely with traders and developers to refine strategies and tooling. What We're Looking For 1+ years experience in trading, market making, Web3 research, or early-stage crypto. Deep knowledge of memecoins, Solana, narrative rotation, and liquidity drivers. Strong fundamental + behavioural market intuition: what brings volume, what kills momentum, how liquidity moves. Comfort working in extreme speed environments - high intensity, high adaptability, high output. Able to grasp complex information quickly and present it clearly to clients and teammates. Analytical, self-critical, and constantly seeking improvement. Familiarity with on-chain systems / data and explorers. Someone who genuinely enjoys the grind - markets, data, charts, sentiment, and winning. Culture We are a group of hyper-focused, intelligent degenerates building the most competitive and results-driven on-chain market maker on Solana. High standards, high pace, no ego. Extreme ownership, blunt feedback, zero-politics environment. Fail fast, learn fast, iterate fast - everything is growth. Open innovation: if you can build/ ideate it, ship it. Unlimited room for personal progression as we scale. We operate with the ambition to compete with - and eventually surpass - top-tier firms like Wintermute. If you want to be surrounded by people who work harder than anyone, push you to level up, and treat the market like a battleground - this is the place. Compensation Bonus upside 50%+ based on performance Fully remote, PST-timezone-aligned workflow Work with elite operators in a high-autonomy environment$63k-105k yearly est. 9d agoTechnical Support Engineer
BWE
Columbus, OH
The Support Engineer plays a critical role in delivering Tier two and three level support and mentoring junior staff within a nationally distributed financial services organization. This role serves as the escalation point for complex technical issues and contributes to strategic initiatives that improve support operations, user experience, and technology adoption. The ideal candidate is a seasoned IT professional with strong technical acumen, leadership capabilities, and a passion for service excellence. Responsibilities: Resolve escalated hardware, software, and network issues with precision and speed. Perform root cause analysis and implement long-term solutions. Guide IT Support Specialists through complex troubleshooting, share best practices, and lead cross-training initiatives across platforms like Salesforce, Workday, and Microsoft 365. Analyze support ticket trends and recommend improvements to reduce volume and enhance resolution times. Implement automation and AI-assisted workflows where applicable. Lead projects to improve device provisioning, support processes, and end-user experience, with focus on automation and self-service enablement. Maintain and optimize asset tracking, license management, and endpoint lifecycle systems with automated reporting. Collaborate with Systems Engineering and other IT teams to resolve advanced issues and strengthen infrastructure reliability. Lead or support technology rollouts, including new applications, endpoint imaging, and security enhancements. Ensure onboarding processes are efficient and consistent, overseeing IT provisioning for new employees. Refresh and expand the internal knowledge base, incorporating AI-powered search and self-service capabilities. Provide clear documentation, training resources, and quick-start guides for citizen developer and automation scenarios. Establish baseline support metrics (ticket volume, resolution time, satisfaction) and deliver weekly reporting on team performance. Maintain and refresh internal knowledge base articles, troubleshooting guides, and citizen developer quick-start documentation. Key Deliverables: Implement and measure impact of one AI-powered enhancement (such as automated ticket triage or AI-assisted troubleshooting workflows) to improve response speed or user satisfaction, with documented success metrics and team training plan. Design and deliver cross-training schedule for IT Support specialists in Salesforce, Workday, and Microsoft 365, including competency assessments and certification pathways. Lead comprehensive refresh of BWE's internal knowledge base, ensuring it reflects current systems and processes while incorporating AI-powered search and self-service capabilities. Create citizen developer support documentation and quick-start guides for common IT automation scenarios, with clear governance boundaries. Analyze support ticket patterns over 90 days and provide formal recommendations for reducing volume or improving resolution times, including specific process improvements. Establish baseline support metrics (ticket volume, resolution times, user satisfaction) and implement weekly reporting to track team performance and identify automation opportunities. Minimum Qualifications: 3+ years of IT support experience with demonstrated success resolving complex technical issues. Strong proficiency with mac OS, Windows, and mobile device environments. Experience in financial services or other regulated industries preferred. ITIL Foundations Certification (preferred at hire, required within 6 months). Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proficiency in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools. Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities. Familiarity with network protocols, endpoint security, and remote support tools. Excellent communication and documentation skills for non-technical audiences. Preferred Qualifications: Experience implementing AI-powered support tools and automation strategies. Familiarity with Salesforce, Workday, SharePoint, and other enterprise platforms. Ability to lead small technical projects and mentor junior staff. Exposure to project management and cross-functional IT initiatives.$59k-85k yearly est. 2d agoDirector IT Operations
Vori Health
Remote job
Who We Are: Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life. What You'll Do: Vori Health is seeking a highly skilled Director of IT Operations to lead and scale our technology operations in support of our mission to provide integrated, whole-person musculoskeletal (MSK) care. This role oversees the performance, reliability, and security of our cloud environments, end-user computing, IT service desk, and device lifecycle management. The Director will also play a key role in supporting the CISO with security certifications (including HIPAA and HITRUST), ongoing security initiatives, and internal and external compliance audits. This is a hands-on leadership role ideal for an operationally-driven, detail-oriented IT leader who thrives in a fast-paced, digital-first healthcare environment. Essential Functions: IT Operations Leadership Lead day-to-day IT operations across cloud infrastructure, IT service desk, and end-user technology. Establish operational processes, service-level expectations, and performance metrics to ensure reliable, responsive support. Develop and maintain documentation, runbooks, and IT policies to support operational consistency and scalability. Oversee IT asset management, including procurement, inventory tracking, and lifecycle planning. Cloud Infrastructure & Systems Management Manage Vori Health's cloud-based environments ( AWS, Azure) in partnership with engineering and security teams. Ensure cloud performance, reliability, availability, and cost optimization. Oversee configuration management, access controls, and cloud resource provisioning. Support disaster recovery/business continuity planning and periodic testing. IT Service Desk & End-User Support Lead the IT service desk team to deliver world-class support for internal employees and clinicians. Oversee laptop provisioning, onboarding/offboarding workflows, device deployment, hardware troubleshooting, and end-user training. Continuously improve help desk processes, request routing, ticket volume analysis, and automation opportunities. Ensure timely resolution of incidents and root-cause analysis for recurring issues. Security & Compliance Support Work closely with the CISO to support Vori Health's security certification and compliance initiatives, including HIPAA and HITRUST readiness and maintenance. Participate in risk assessments, vulnerability remediation, policy updates, and security awareness efforts. Collect and prepare evidence for internal and external audits, including SOC 2 (if applicable), HIPAA audits, and HITRUST assessments. Ensure IT operational controls are implemented, monitored, and documented. Vendor & Technology Management Manage IT vendors, SaaS platforms, MSP partners, and hardware providers to ensure strong service delivery and contract performance. Evaluate new tools and technologies that enhance IT operations, security, and employee productivity. Oversee licensing management, renewals, and cost optimization across IT services. Leadership & Collaboration Build, mentor, and lead a high-performing IT operations team. Collaborate cross-functionally with Engineering, Product, Clinical Operations, People Ops, and Security teams. Communicate operational status, risks, and initiatives to leadership in a clear and actionable manner. Champion a culture of reliability, security, continuous improvement, and exceptional internal customer service. Supervisory Responsibilities Leading team of support Specialist and cloud engineers, Dev Ops engineers Perform other projects and duties as assigned Who You Are: Required: Bachelor's degree in Information Technology, Computer Science, or related field-or equivalent experience. 10+ years of progressive IT operations experience, including managing cloud environments and IT support functions along with 5 years of leadership experience. Strong experience with IT service desk leadership, device provisioning (Mac/Windows), and SaaS administration. Experience supporting healthcare privacy and security frameworks (HIPAA ; HITRUST strongly preferred). Proven experience gathering and preparing documentation for security and compliance audits. Strong knowledge of identity & access management, endpoint management (e.g., Jamf, Intune), and security best practices. Excellent communication, stakeholder engagement, and project leadership skills. Nice-to-Haves: Experience in a digital health or telehealth environment. Familiarity with HITRUST CSF certification processes. Certifications such as ITIL, CISSP, CISM, CompTIA Security+, or HCISPP. Experience with scripting/automation for IT operations (e.g., PowerShell, Bash, Python). Work authorization/security clearance requirements: Authorized or able to provide required documents to work in United States or Canada.⯠Physical Requirements/Work Environment: Remote work environment.⯠While performing the duties of this job, the employee may be regularly to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.⯠Specific vision abilities required by this job include close vision requirements due to computer work.⯠Company Benefits At Vori Health, we believe in fostering a supportive and rewarding work environment for our team members. We offer a comprehensive benefits package designed to support your overall well-being, growth, and work-life balance: Competitive Salary: We offer competitive pay based on experience, skillset and the value you bring to the team. Equity Options: As part of our commitment to long-term success, we offer equity options, giving you the opportunity to share in the growth of the company. Health & Wellness: Our health benefits include medical, dental, and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally. Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind. Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to recharge and maintain a healthy work-life balance. Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle. Professional Development: We encourage continuous learning and growth with access to training resources and Professional Development stipend for further education. Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family. Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs. We're committed to creating a workplace where you can grow, succeed, and achieve your best. Come join our team and enjoy the benefits of a company that values its team members we call Vorriors! EEO Statement: Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.$96k-143k yearly est. 4d agoManager, Deal Desk
Alteryx
Remote job
We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. Reporting to the Senior Manager, Deal Desk, as the Manager of Deal Desk you will lead the Deal Desk Team supporting a high-paced, high-performing sales team. You will manage the Quote-to-Order cycle, with a focus on customer and business outcomes, while applying strong business and commercial acumen, problem-solving skills and creativity in driving deal structures that maximize revenue KPIs and adhere to established policies. Establishing strong cross-functional relationships and collaboration with the Sales, Revenue Operations, Finance, Legal and Order Management teams is essential for this role. Our ideal candidate enjoys leadership but isn't afraid to roll up their sleeves and get their hands dirty with their team as this will be a player-coach role. Responsibilities: Responsible for supervision and oversight of the Deal Desk team in supported region Act as primary point of escalation to Sales for supported region on all deal related matters, advising on alternative contract options and/or deal structures and value positioning to help drive deal closure, and approves exceptions as necessary Develops and drives initiatives to improve productivity, company operational policies (including maintaining Deal Desk playbook and Sharepoint site) and process improvement/automation Manages team to ensure consistent achievement of Deal Desk KPIs/SLAs Holds regular 1:1s with 2nd/3rd Line Sales Managers in supported region to proactively identify and prioritize complex and/or strategic deals in the pipeline and help to ensure accuracy of Bookings forecast Represents Deal Desk in Regional Leadership QBRs Partners with Product Operations, Licensing, Enablement and broader GTM teams on strategic product initiatives, and provide enablement and training to Deal Desk, Order Management and Revenue Recognition teams Partners with Revenue Operations, Order Management, Revenue Recognition, Legal and Enterprise Applications teams on process/system improvement initiatives related to Quote to Cash Requirements: Minimum 6 years demonstrated success in Deal Desk role in Enterprise Software/SaaS B2B Industry required; experience in Direct and Channel sales model highly preferred Experience with Salesforce CPQ or similar CPQ tool required Experience with DocuSign CLM or similar Contract Management tool highly preferred Strong business acumen, analytical and problem-solving skills, and demonstrated ability to partner with upstream GTM teams and other cross-functional departments Highly organized, customer-focused and strong attention to detail Ability to multi-task and prioritize at times of high volume, schedule flexibility during End of Month and End of Quarter Excellent communication skills and open to feedback Ability to manage and motivate a remote organization Strong understanding of revenue recognition rules, sales contracts, SOX; ability to recognize risk in deal terms and/or structure Strong understanding of software licensing and SaaS provisioning process If you find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences. Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. The salary range for this role in California is between $140,000 - $160,000. In addition, you may be eligible for additional compensation, such as bonus and stock grants. Employees may also be eligible for a wide range of other benefits (subject to eligibility), including medical, retirement, financial, wellness, time off, employee discounts, and others Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences. Benefits & Perks: Alteryx has amazing benefits for all Associates which can be viewed here. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records. This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.$140k-160k yearly Auto-Apply 24d agoSales Support Specialist
Agilent Technologies
Remote job
Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, provide in-depth technical business support for systems (Salesforce CRM, CPQ), and commercial operations owned sales tools or customized reporting within SLA to support their business initiatives or goals and tool-related processes. Additionally, they deliver new hire and refresher training for the Sales team on enterprise systems and some sales tools. This role is embedded within the Commercial Operations organization and focuses on driving business support, operational excellence, and alignment with global strategies. Key responsibilities Provide timely technical support and issue resolution for systems (Salesforce CRM, CPQ), sales, and partner tools within SLA.. Use internal reporting systems to provide WW data analytics, prepare complex / customized data for the Sales and Marketing organization to support required business strategies, initiatives, and goals. Create requirements, perform functional/ system testing of any new tool/enhancements. Administrators of some Sales tools in the Mendix platform and configure the tools to facilitate business approval workflows or implement other necessary changes, including management of user access. Supports activities such as troubleshooting Sales and Marketing users' issues, performing mass updates of Master and Transactional data. Create and fix validation rules, assignment rules, and Territory management-related issues. Collaborate with cross-functional teams such as IT, Analytics, Territory Management, Tools, and Technology team to provide exceptional user experience. Keen learner and enthusiastic to look for process improvement opportunities. Responsible for user access provisioning of different Sales and Marketing tools. Participate in the project as a subject matter expert. Qualifications Bachelor's or master's degree in any field. More than 3 years of experience in operations, program/process management, depending on the job level. Strong knowledge of Salesforce CRM, SAP - CPQ and other Sales and Marketing Tools. Excellent verbal and written communication and presentation skills. Salesforce Administration certification preferred. Experience working with regional and global teams; multilingual capabilities are a plus. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least November 7, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $70,720.00 - $132,600.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: OccasionalShift: DayDuration: No End DateJob Function: Administration$70.7k-132.6k yearly Auto-Apply 48d agoCustomer Lifecycle Marketing Manager
Fusion Connect
Remote job
At Fusion Connect, we're not just offering jobs - we're building careers that empower, inspire, and grow with you. If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you're in the right place. We're thrilled you're exploring this opportunity with us - take a look, imagine the possibilities, and let's shape the future of connectivity together. Summary: As our Customer Lifecycle Marketing Manager, you will design and execute proactive marketing programs that drive adoption and retention across our full-stack product portfolio. Your mission is to ensure every customer realizes the full value of Fusion Connect services-starting from day one, whether they begin with a single product or a specific business need, and continuing through renewal and expansion. The Customer Lifecycle Marketing Manager plays a key role in driving targeted marketing initiatives that support account engagement and pipeline growth. This position focuses on executing account-based marketing (ABM) strategies, conducts market research and informs campaign development leveraging digital channels. The specialist collaborates closely with sales and product teams to align go-to-market efforts and uses data-driven insights, marketing automation tools, and CRM systems to deliver personalized campaigns that nurture prospects, improve customer engagement and increase customer lifetime value. Job Description: Essential Duties and Responsibilities include the following (other duties may be assigned): Develop and execute ABM programs tailored to enterprise and mid-market telecom accounts. Work with Sales to ensure expansion strategy, campaigns and programs integrate cleanly into account development workflows. Conduct market research to identify target demographics, analyze competitor offerings, and inform campaign development for digital, social media, and email channels. Utilize research and analysis to define market segments and develop targeted messaging. Collaborate with Customer Experience, Sales and Product Marketing to identify high-value accounts and create customized campaigns Create lifecycle-based cross-sell motions for extra products, add-on features or adjacent services, and expansion to other areas of a customer's business. Manage marketing automation workflows and CRM data (e.g., Salesforce, HubSpot) to ensure accurate segmentation and reporting. Build segmentation rules and triggers that identify accounts for product expansion based on service mix, industry profile, lifecycle stage, and usage behavior. Create and distribute content for email, social media, and digital campaigns that highlight telecom solutions and services. Assist with the development of marketing materials, promotions and multi-channel campaigns that encourage customers to adopt core features. Build targeted renewal campaigns using usage data, health scores, service uptime metrics, and NPS insights. Monitor marketing KPIs such as activation rate, time-to-value, feature adoption, renewal probability, and net retention to track campaign performance and provide insights for optimization. Collaborate with stakeholders to ensure product design, marketing strategy, and organizational goals are aligned and create dashboards and scorecards that inform program decisions May develop or lead consumer surveys to improve and refine understanding of customer behavior and preferences. Support webinars, virtual events, and industry-specific campaigns aimed at driving engagement with target accounts. Partner with Product to understand roadmaps, upcoming releases, and new capabilities requiring customer education. Success Metrics Increased successful activations (example: UCaaS seats, broadband installs, SD-WAN deployments). Higher usage of core features across the Fusion Connect portfolio. Improved customer success scores and reduced support friction. Higher renewal rates and lower churn in key segments. Increased expansion revenue driven by lifecycle-triggered cross-sell plays. Knowledge, Skills and Abilities Requirements: Strong understanding of account-based marketing and demand generation strategies in a B2B telecom environment. Excellent research and analytical skills for market segmentation and campaign development. Ability to analyze campaign data and translate insights into actionable improvements. Strong communication and collaboration skills for cross-functional teamwork with the ability to coordinate across technical and customer-facing teams Understanding of provisioning, porting, installation, and service activation processes common in SaaS and broadband deployments. Organizational skills and attention to detail in managing multiple campaigns. Education and/or Experience Requirements: Bachelor's degree in Marketing, Business Administration, or related field. Five (5) or more years of experience in customer marketing, lifecycle marketing, retention marketing, or customer success programs-preferably in telecom, managed services, unified communications, or SaaS. Hands-on proficiency in marketing automation platforms (e.g., HubSpot, ABM (e.g., 6Sense)) and CRM systems (e.g., Salesforce). Familiarity with telecom industry trends, customer acquisition challenges, and competitive landscape.$75k-109k yearly est. Auto-Apply 9d agoSenior Developer Support Engineer-West Coast
Airtable
Remote job
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Join Airtable as a Senior Developer Support Engineer and play a pivotal role in supporting our most technical customers and partners. You'll independently resolve complex, high-impact cases involving APIs, authentication, and integrations, while serving as an escalation point for advanced issues. This is a unique opportunity to collaborate closely with Product and Engineering, drive improvements to our support experience, and shape the future of developer and admin support at scale. What you'll do Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations Serve as an escalation point for advanced developer and admin support issues Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features Contribute to internal tooling, automation, and technical content such as scripts, documentation, and community resources Meet or exceed case volume and CSAT targets, including solving 35 cases per week and maintaining a CSAT score of at least 4.7 Identify and drive process improvements to enhance scalability and the overall support experience Who you are 3+ years in advanced technical or developer support roles with strong experience in APIs, integrations, and enterprise authentication workflows Proven ability to troubleshoot complex systems and communicate clearly with both technical and non-technical audiences Deep experience with REST APIs, JavaScript, SSO/SAML/OAuth, and modern web debugging tools Experience with SCIM provisioning, enterprise governance workflows, or advanced Airtable admin/developer surfaces Strong technical troubleshooting skills and the ability to independently resolve high-complexity issues in ambiguous environments Background contributing to internal tooling, automation, or technical content such as scripts, documentation, or community resources Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$119,000-$155,000 USDFor all other work locations (including remote), the base salary range for this role is:$107,000-$139,600 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.$119k-155k yearly Auto-Apply 9d ago