Jobs that use remedy the most include production support manager, help desk operator, and pc deployment technician.
| Rank | Job title | Salary | % of all skills | Job openings |
|---|---|---|---|---|
| 1 | Production Support Manager | $126,223 | 19% | 119,351 |
| 2 | Help Desk Operator | $33,280 | 7% | 72,734 |
| 3 | PC Deployment Technician | $46,198 | 7% | 68,614 |
| 4 | NOC Operator | $44,605 | 7% | 27,149 |
| 5 | Network Control Operator | $79,719 | 6% | 78,617 |
| 6 | Desktop Lead Technician | $80,452 | 6% | 37,870 |
| 7 | Client Systems Technician | $86,582 | 6% | 119,643 |
| 8 | Help Desk Leader | $56,781 | 6% | 67,740 |
| 9 | Computer Systems Operator | $94,444 | 6% | 100,854 |
| 10 | Team Leader/Senior Technician | $106,642 | 5% | 126,882 |
What jobs use Remedy the most?
1. Production Support Manager
How production support manager uses Remedy:
- Lead project to implement cross-platform scheduling between CA7 and AutoSys.
- Manage the SharePoint development projects, as well as, administration of the servers.
- Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
Most common skills for production support manager:
- HR
- Client Facing
- Remedy
- Infrastructure
- Service Delivery
- Java
2. Help Desk Operator
How help desk operator uses Remedy:
- Manage cases utilizing the remedy action request system
- Configure remote firewall/routers and network printers using TCP/IP.
- Provide support for remote VPN connections and assign WIFI access through DHCP.
Most common skills for help desk operator:
- Technical Support
- Phone Calls
- Remedy
- Help Desk
- Customer Support
- Troubleshoot
3. PC Deployment Technician
How pc deployment technician uses Remedy:
- Manage a team of 8 to 15 technicians on conversion day; troubleshoot hardware and software issues.
- Used SCCM to perform the imaging process and distribution of applications to workstations.
- Have a good understanding of TCP/IP.
Most common skills for pc deployment technician:
- Desktop Support
- Windows XP
- Asset Management
- Remedy
- New PC
- Troubleshoot
4. NOC Operator
How noc operator uses Remedy:
- Manage core-network including all Cisco infrastructure elements including firewalls and perimeter routers.
- Create trouble tickets via remedy.
- Call in trouble tickets to the help desk thru remedy.
Most common skills for noc operator:
- Escalate
- Remedy
- Network Operations
- Switches
- Trouble Tickets
- Linux
5. Network Control Operator
How network control operator uses Remedy:
- Maintain a high level manage network for DISA with minimum down time.
- Manage and coordinate troubleshooting and restorative efforts and all networks to include SONET connectivity issues.
- Manage complex resolution of provisioning issues for installation and maintenance.Responsible for issuing T1 circuit ASR's to LEC/ILEC.
Most common skills for network control operator:
- Troubleshoot
- Switches
- DOD
- Juniper
- Remedy
- Disa
6. Desktop Lead Technician
How desktop lead technician uses Remedy:
- Help accomplish the business unit's SLA goals, which lead to higher bonuses.
- Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
- Transfer all user data, applications, and software to new PC and ensure capability.
Most common skills for desktop lead technician:
- PC
- Workstations
- Remedy
- Asset Management
- Remote Desktop
- OS
7. Client Systems Technician
How client systems technician uses Remedy:
- Manage computer inventory and setup workstations for various personnel.
- Develop Java base IAM system components to manage security and authorizations.
- Configure and support users for Cisco VPN access.
Most common skills for client systems technician:
- Client Systems
- Troubleshoot
- Computer System
- Trouble Tickets
- Remedy
- Customer Service
8. Help Desk Leader
How help desk leader uses Remedy:
- Lead a support team in the global transition of a new VPN remote access tool.
- Develop within SharePoint and manage the SharePoint environment.
- Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Most common skills for help desk leader:
- Technical Support
- Troubleshoot
- Remedy
- Help Desk
- Desk Support
- Customer Satisfaction
9. Computer Systems Operator
How computer systems operator uses Remedy:
- Lead successful domain migration including implementation of domain controller with DNS.
- Prepare test environments and manage configurations for multiple servers and databases in VMware.
- Manage the storage infrastructure for virtualization, high availability systems and data consolidation.
Most common skills for computer systems operator:
- Switches
- Customer Service
- Unix
- Troubleshoot
- Remedy
- DOD
10. Team Leader/Senior Technician
How team leader/senior technician uses Remedy:
- Manage all the aspects of SDLC including task assignment, performance monitoring and project risks.
- Participate in and lead development discussions with business users, project managers, QA engineers and other peers.
- Initiate and lead server migration off of Compaq SAN to EMC SAN which result in a consolidation of storage platforms.
Most common skills for team leader/senior technician:
- Java
- Remedy
- Cloud Computing
- Client Facing
- ITIL
- R
11. Help Desk Team Lead
How help desk team lead uses Remedy:
- Lead testing of pilot VPN software; configure technologies to aid in managing Windows/mainframe accounts.
- Assist in managing SQL database ensuring network connectivity, integrity of data and schedule tasks are complete.
- Manage the wireless accounts for all user's providing replacements and troubleshoot cell phone issues and billing questions.
Most common skills for help desk team lead:
- Technical Support
- Desk Support
- Help Desk
- Remedy
- SLA
- ITIL
12. Technical Support Coordinator
How technical support coordinator uses Remedy:
- Manage organizations ticketing queue and assign tickets as per establish SLA guidelines.
- Support IBM base PCs and MacIntosh systems.
- Monitor and maintain office network, servers and client PCs.
Most common skills for technical support coordinator:
- Customer Service
- Phone Calls
- Excellent Interpersonal
- Remedy
- Customer Satisfaction
- Problem Resolution
13. Network Operations Analyst
How network operations analyst uses Remedy:
- Coordinate and manage all vendor quotes per SLA to meet business needs.
- Manage site to site VPN connectivity and configuration as well as DMZ configuration.
- Manage technicians to perform circuit upgrades on Cisco routers and upgrades to voice over IP (VOIP).
Most common skills for network operations analyst:
- Network Operations
- Troubleshoot
- Switches
- Linux
- Remedy
- Routers
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Updated December 28, 2023