Service Desk 3
Cncsinfotech
Columbus, OH
We provide creative and technology services and solutions in the areas of web design, customized web applications, IT Staffing and e-commerce solutions, Mobile App development and much more services to organizations in the All over the world. With well defined and documented processes and practices, we ensure successful implementation of all our projects. Our teams are highly trained in best practices of web and application developments and are managed by certified project managers who ensure highest levels of process control and management Job Description Job Title: Service Desk 3 (SD3) Location: Columbus, OH Duration: 4 Months Mode of Interview : Interviews will be held on 2/15/17- Candidates must be available for on-site interviews on 2/15/17 Shifts: Evening Shift 2nd Shift Sunday - Thursday 3:30 pm - 12:00 am (1 Position) Monday Evening 11:30 Pm - Saturday 8:00 (1 Position) No of Position : 2 Short Description on what they will be working on, objectives, and tasks/deliverables 1. 8 total years I.T experience. 2. 4 Years SCCM or SMS like experience 3. 4 Years PowerShell scripting experience in a production environment 4. 8 years customer service experience 5. 10 Years Troubleshooting experience 6. 4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP. 7. 5 years' experience with Active Directory including tools like ADUC. 8. Contributes to continuous process improvements to increase the efficiency of section. 9. Excellent communication skills both written and oral. Certifications Preferred: A+ Microsoft Certification Additional Information All your inform ation will be kept confidential according to EEO guidelines.$27k-39k yearly est. 1d agoDesktop Support Technician
Patriot
Remote job
Patriot, LLC is looking for a Desktop Support Technician to support our client's mission in Corvallis, OR. Minimum/General Experience: This is a professional and technical position responsible for on-site desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end-user hardware and software problems. Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution. Functional Responsibilities: The following statements describe the principal functions of this job and its scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. The candidate for this position: Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD. Computers can be connected to a production network, isolated lab network, or stand-alone. Operating systems range from Windows 98, Windows 2000, Windows XP, Windows 7, Windows 10, and Windows 11 desktops/laptops/virtual workstation systems. Support is also provided for local and network printers and occasionally Macintosh systems. Schedules repairs, installs and configures workstations with approved image and additional software as approved/required. Installs after-market hardware and software to support user equipment functionality as needed. Moves IT systems and peripherals for office relocations. Sets up, initiates, and shutdowns video conferences between two or more sites. Follows approved standard operating procedures and meets all service level agreements. Maintains and submits updates to asset management for all equipment maintained. Updates the ticket tracking system as required. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Familiarity with Video Conference systems setup and preparation is desirable. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under supervision. Reports to a team leader or manager. May be required periodically to work outside of scheduled work hours. May be required to work at alternate locations. Education, Experience, Certifications Minimum education requirement - High School Diploma/ GED. Certification - A+, MCDST, and other Microsoft certifications are highly desired. The ideal candidate will have a minimum of 1 years' experience in a production networked environment supporting SCCM imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7, Windows 10 and Windows 11 workstations, network and locally attached printers / plotters. Must enjoy working with end users and must work well with other IT team members or department managers. Must have good written and oral communication skills and a customer satisfaction attitude. Experience with remote support, remote support tools, and Service Now is desired. #ZR Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law. Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. To request accommodations for the application process please contact ******************* or call ************. About Patriot LLC: Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers. In 2014, Patriot's CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve. In 2013, we received the Baltimore Business Journal's award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design. In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas. As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms. Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available. As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement. Company website: ************************** Company address: 9520 Berger Road Suite 212 Columbia MD 21046$39k-49k yearly est. Auto-Apply 47d agoSNOW Analyst
Tata Consulting Services
Columbus, OH
Must Have Technical/Functional Skills * ServiceNow Expertise o Strong knowledge of CMDB module, CI classes, and relationships. o Experience with Discovery, Service Mapping, and Integration Hub ETL. o Familiarity with ITOM and ITSM processes (Incident, Change, Problem). * ITIL Framework o Solid understanding of Configuration Management principles and ITIL v4. * Data Management o CI lifecycle management, data normalization, and duplicate elimination. o Automated discovery and reconciliation tools. * Integration & Scripting o Ability to configure integrations with SCCM, AD, and other systems. o Basic scripting (JavaScript, Glide API) for workflow customization. * Reporting & Governance o CMDB Health Dashboard, audit reports, and compliance checks Salary Range $120,000-$125,000 year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1$120k-125k yearly 6d agoCollaboration Platforms Lead
SKE Risepoint
Remote job
Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs. Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners. Role Overview The Collaboration Platforms Lead is responsible for the performance, evolution, and governance of Risepoint's collaboration and productivity ecosystem. This includes Microsoft 365, Teams, SharePoint, OneDrive, and integrated platforms such as Box. This role ensures these services are delivered as reliable, secure, and continuously improving products with defined roadmaps, SLOs, and measurable business outcomes. Acting as both strategist and practitioner, you will own the end-to-end lifecycle of our digital workplace services, from design and automation through adoption and satisfaction, working closely with IT Operations, Security, and business stakeholders to enable seamless collaboration across the enterprise Essential Functions M365 Platform Leadership: Administer, secure, and optimize Exchange Online, SharePoint, Teams, OneDrive, and related M365 services. Service Ownership & Roadmap: Define and execute service lifecycle, governance, and roadmap for collaboration platforms (M365, Box, Teams). Identity & Access Management: Manage Entra ID / Azure AD conditional access, hybrid identity, lifecycle, SSO, and PIM. Email & Mail Flow: Design and maintain secure routing (connectors, transport rules, SPF/DKIM/DMARC, hybrid mail). Governance & Compliance: Enforce retention, DLP, auditing, and classification policies aligned with security and privacy frameworks. Automation & Reliability: Build PowerShell/Graph automation for provisioning, monitoring, and patching (Intune). Integration Leadership: Oversee SharePoint ↔ Box integration, identity sync, and cross-platform governance. Migration & Modernization: Lead cloud migrations and integrate third-party productivity tools. Incident Response & Health: Monitor tenant health, resolve incidents, and drive service stability through proactive improvements. Stakeholder & Experience Management: Partner with Security, CloudOps, and People teams to align M365 strategy with business needs and improve user experience. Innovation & Continuous Improvement: Evaluate new M365 features, pilot enhancements, and automate for scale. What You'll Need for Success BS in Computer Science, Information Systems, or equivalent experience. 5+ years of hands-on experience in Microsoft 365 engineering / administration roles. Proven experience with Exchange Online (routing, connectors, transport, rules). Deep knowledge of Entra ID / Azure AD, conditional access, hybrid identity setups. Strong experience with SharePoint Online and Box (integration, governance, permissions). Proficiency in scripting / automation (PowerShell / Graph API). Understanding of Windows patching strategies and support (WSUS, Intune, SCCM). Good understanding of cloud fundamentals (IaaS, identity, networking). Familiar with compliance, security, and governance in Microsoft 365. Experience migrating on-prem or legacy systems to M365. Excellent troubleshooting and incident resolution skills. Strong written and verbal communication; ability to interface across technical and stakeholder teams. Risepoint Benefits 18 days PTO + Winter Shutdown 12 designated holidays + 1 floating holidays Medical - four options Dental Vision Life & Disability (company paid) Flexible Spending Account & Health Savings Account Retirement plan with company match Maternity / Paternity / Parental Leave (company paid) Volunteer Time Off Supplemental Benefits: Wellness program, Alternative medicine options, Pet discounts, Accident, Critical Illness and Hospital Indemnity Continuous Professional and Leadership Development Programs Tuition Reimbursement for employees and their dependents Rewards & Recognition programs Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.$64k-117k yearly est. Auto-Apply 13d agoDirector, Technology Deployment and Support
Datavant
Remote job
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. Main Duties and Responsibilities Include: Lead strategic planning and execution across technology deployment, endpoint engineering, IT asset management (HAM & SAM), ITSM processes, and tooling-including full ownership of Jira Service Management workflows, configuration, and lifecycle optimization. Oversee the design, development, and optimization of desktop engineering solutions, including OS imaging, configuration management, endpoint security posture, automation capabilities, and enterprise deployment standards. Own the enterprise ITAM program, ensuring full lifecycle governance for hardware and software assets, accuracy of asset records, compliance with licensing agreements, and alignment with audit, security, and procurement requirements. Partner with the ITAM vendor to ensure high-quality delivery, compliance adherence, data accuracy, and continuous process improvement across asset lifecycle management workflows. Serve as the senior escalation point for endpoint deployment challenges, tooling issues, and asset management discrepancies, coordinating cross-functional resolution efforts and driving systemic remediation. Establish and refine ITSM processes-including incident, request, change, problem, knowledge, and configuration management-ensuring efficiency, cross-team adoption, and alignment with best practices. Develop, document, and maintain SOPs, engineering standards, deployment playbooks, and operational workflows to ensure consistency, predictability, and scalability across all technical deployment and support functions. Drive enterprise rollout of new endpoint technologies, software packages, and productivity tools, including planning, communication, change management, testing frameworks, and success measurement. Collaborate with IT, Security, Engineering, Finance, and Legal teams to ensure end-to-end alignment across deployment programs, asset lifecycle governance, configuration standards, and compliance requirements. Oversee vendor performance related to endpoint engineering, ITAM services, deployment support, and tooling platforms, including SLA governance, contract considerations, and operational reviews. Lead major technical initiatives such as OS upgrades, security hardening programs, tooling migrations, directory modernization, and automation-driven efficiency improvements. Monitor deployment metrics, asset data health, software utilization trends, configuration drift, and platform performance to identify improvement opportunities and implement durable solutions. Guide the strategic evolution of ITSM tooling, including workflow automation, integration expansion, reporting maturity, and self-service capability development. Build, mentor, and lead a high-performing team responsible for engineering, deployment, process governance, and tooling administration, fostering a culture of craftsmanship, innovation, and operational excellence. Manage budget planning, resource forecasting, tooling investments, and vendor costs to ensure responsible financial oversight and prioritization of impactful initiatives. Qualifications: 10+ years of experience in desktop engineering, endpoint management, IT asset management, ITSM process development, or enterprise technology deployment. 5+ years leading multi-disciplinary technical teams, including engineering, asset management, or ITSM platform ownership. Strong expertise in ITAM principles (both HAM and SAM), asset lifecycle governance, software licensing, audit readiness, procurement alignment, and inventory accuracy. Deep experience administering, optimizing, and governing ITSM platforms-preferably Jira Service Management-including workflow design, automation, integrations, data models, and service catalog development. Hands-on experience with endpoint engineering technologies (Intune, Jamf/Mosyle, SCCM, MDM/UEM platforms), OS lifecycle management, and automated deployment processes. Proven ability to lead major enterprise technology implementations, cross-functional deployment programs, and tooling standardization efforts. Strong understanding of security best practices, compliance frameworks, device hardening, application governance, and change control. Vendor management experience, including oversight of ITAM service providers, tooling vendors, deployment partners, and engineering service contracts. Excellent communication and stakeholder engagement skills, with the ability to influence executives, technical teams, and cross-functional partners. Analytical and problem-solving skills with demonstrated ability to interpret asset data, system telemetry, and operational metrics to drive continuous improvement. Exceptional organizational skills and ability to manage competing priorities, with a track record of delivering high-impact programs in fast-paced environments. Demonstrated leadership qualities including coaching, development, cross-team collaboration, and the ability to build strong, resilient technical organizations. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is:$160,000-$200,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.$160k-200k yearly Auto-Apply 8d agoService Desk 2/SD2 (37310)
Idealforce
Columbus, OH
IDEALFORCE has a CONTRACT position available immediately for a Service Desk 2 (SD2) to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. Hiring Manager would like to have all qualified candidates interview face to face on Tuesday, Dec 8th between 12.00pm - 3.00pm . Only LOCAL CANDIDATES are considered for this role. Job Description This position will function as a skilled Service Support Specialist with specific responsibilities that include: 1. Understanding of Desktop Support and Services. 2. Understanding of Active Directory, user authentication and authorization and identify and access management. 3. Uses creativity and innovation to automate and streamline processes and procedures. 4. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 5. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production. 6. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT 7. Ability and experience to work with SCCM version 2012. 8. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions. Qualifications 1. 2 total years I.T experience. 2. 5 years customer service experience 3. 2 Years Troubleshooting experience 4. 1 year knowledge of Networking to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP. 5. 1 year experience with Active Directory. 6. Contributes to continuous process improvements to increase the efficiency of section. 7. Excellent communication skills both written and oral. Desired Skills/Time • Certifications A+ series • Certifications in Microsoft • Powershell 3.0 scripting background. • Certifications in Microsoft tools and technologies. • Certification/classes in SCCM • ITIL Knowledge and ITSM Tools Additional Information Additional Information : - "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Most of our positions require Candidate to clear the Background check prior to commencing the assignment. THIRD PARTY CANDIDATES: Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability. Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.$42k-75k yearly est. 60d+ agoSystems Administrator
Quartz
Remote job
Come Find Your Spark at Quartz! Quartz is seeking a team-oriented, problem-solver to join our Infrastructure Team as a Systems Administrator. The Systems Administrator will provide expertise in design, administration, maintenance, and support of the infrastructure systems and processes Quartz relies on to provide world class insurance solutions to its members. This position will build solutions, implement new software and hardware, provide training and mentoring, troubleshoot and remediate anomalies, and assist in the development of overall IT strategy. This role will also collaborate with business owners, technical staff, and project teams across the business to implement and support efficient systems and processes using the ITIL and ITSM frameworks. Benefits: Ability to bring Azure infrastructure skills to Quartz to help us deliver and execute our cloud migration strategy. Apply DevOps automation experience (Terraform, Docker, etc.) and help us mature our fully-automated operations. Work with strong technical resources in a collaborative, team environment. Starting salary range is based upon skills and experience: $77,200 - $96,500 plus robust benefits package. Responsibilities Perform server and system administration tasks, including group policies, print services and queue management, event log monitoring, security permissions, drive and volume management, OS provisioning, migrations, upgrades, and performance tuning. Aid in the design, build, test, and deployment of new systems, services, and processes to meet ongoing business needs. Perform routine maintenance including, updates, patching, backups, snapshots, configuration management, and disaster recovery. Support internal and cloud infrastructure standards, ensuring best practices are developed and followed. Develop and maintain scripts to automate routine tasks. Administer and maintain applications required to support network, servers, and technical operations and service. Provide technical expertise on team systems and services and aid in troubleshooting, identifying root cause, and recommending and implementing solutions to remediate. Develop, implement, and maintain documentation, diagrams, and procedures for systems and processes. Work closely with teammates, vendors, project teams, and management to support projects and initiatives across the enterprise by collaborating, designing, challenging, optimizing, implementing, and enhancing deliverables through their lifecycles. Support audit and compliance activities as needed. Participate in on-call rotation. Qualifications Bachelor's degree with 2+ years of experience in systems administration role OR associate degree with 5+ years of experience in a systems administration role OR high school equivalency with 8+ years of experience in a systems administration role Experience with the following: Basic Linux administration Provisioning and managing SAN/vSAN/HCI infrastructure Managing certificate infrastructure Managing backups MFA (Multi-Factor Authentication) solutions MS Office 365 Supporting services in an ITSM framework Quoting solutions with vendors and partners Proficiency writing, supporting, and updating & writing scripts in SCCM (PowerShell) Proficiency in VMware vSphere, SRM administration Knowledge of cloud infrastructure elements and functions (Azure or AWS) Knowledge of network, web and application related protocols and infrastructure (VPNs, vlans, TCP/IP, IPsec, HTTPS, SSL/TLS, routing, switching, firewalls) Knowledge of ITIL framework Ability to effectively communicate and work with multiple vendors, managed service providers Ability to work outside of business hours as needed Must be inquisitive and seek out answers without being asked Ability to manage multiple priorities simultaneously, work independently, under pressure, and be adaptable to change Excellent interpersonal, oral, and written communication skills Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home. We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check. Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.$77.2k-96.5k yearly Auto-Apply 21d agoITSM Project Manager
Robert Half
Remote job
Robert Half is seeking an experienced ITSM Project Manager to lead a TeamDynamix ITSM implementation for a local government client. This role will own end-to-end project delivery, drive process and organizational change, and ensure alignment across IT, the Service Desk, and external vendors. Contract: Long-term contract (with potential for extension) Schedule: Monday-Friday (~30 hours weekly) Location: Eugene, Oregon based client. 100% Remote Key Responsibilities + Lead the full implementation of TeamDynamix (ITSM) within a 12-month timeline. + Own end-to-end project delivery, including workflow scoping, implementation planning, and knowledge base transformation. + Ensure system integrations (e.g., SCCM, Intune, and other supporting platforms) are fully connected and functioning as intended. + Define, configure, and optimize ITSM workflows to support end-to-end service management processes. + Scope and support new onboarding and service request processes within TeamDynamix. + Maintain a detailed and well-organized project plan, tracking milestones, dependencies, risks, and timelines. + Act as the primary bridge between IT, the Service Desk, and vendors to align priorities, deliverables, and timelines. + Partner with vendors to ensure solutions meet business needs while staying within budget constraints. + Continuously assess project progress, identify gaps or risks, and recommend corrective actions. + Drive change management efforts, supporting user adoption and stakeholder alignment across teams. Requirements + Proven experience managing ITSM projects, with direct exposure to TeamDynamix or comparable ITSM platforms. + Strong background leading system implementations involving workflows, integrations, and process change. + Demonstrated project scoping skills, including defining timelines, deliverables, and resource requirements. + Experience working cross-functionally with IT teams, Service Desk operations, and external vendors. + Ability to manage projects within defined budgets and cost constraints. Nice-to-Haves + Hands-on experience implementing or configuring TeamDynamix ITSM. + Familiarity with integrations such as SCCM and Intune. + Experience transforming or supporting a knowledge base within an ITSM platform. + Background working in complex environments with multiple integrated systems and vendors. Soft Skills + Strong change management and communication skills. + Highly organized with the ability to hold teams accountable. + Collaborative team player who is driven, patient, and effective when managing large, multi-stakeholder initiatives. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .$72k-107k yearly est. 14d agoUC Senior Implementation Engineer
New Era Technologies Inc.
Remote job
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together. New Era Technology offers: · Full Benefits · Medical · Dental · Vision · 401K match · 28 PTO Days including company holidays SUMMARY: We are seeking a skilled and experienced Cloud and On-Premises Systems Engineer to plan, implement, and provide escalation support in our client's environment. This role involves working closely with project managers, solution architects, and stakeholders to ensure successful implementation of hardware, software, and network solutions that align with business requirements and technical specifications. PRIMARY DUTIES: Configure and deploy Cisco Webex Calling solutions Implement Cisco Webex Calling solutions with a focus on Call Center Services Attend Sales, Pre Sales, and post sales strategy sessions regarding product solutions Attend internal, external and client support meetings regarding project delivery and support Attend ongoing project status calls during the duration of the project lifecycle Acclimate yourself with IT tools for both client document repository and remote access Collaborate with clients to understand current topology and document new system Tele planner Provision Webex Control Hub Provision RedSky for 911 Provision Recording Services when applicable Upgrade CUCM endpoints for MPP migration and registration into Cisco Webex Provide client training for Admins on Webex Control Hub Configure and deploy Teams Direct Routing PSTN via SBC Session Border Controller (SBC) SME in AudioCodes, Ribbon and Microsoft Certified Solutions Configuration of SBC using PowerShell cmdlets for Direct Routing Teams number management and dial plans Call flow and media administration and configuration Understanding of Media Bypass Teams Direct Routing Certificate Services Define Architectural Standards and Standard Operating Procedures in relation to solutions designed & implemented. Lead engineer for system cutovers after hours First day of business support and hyper care support with a transition to service Implement security protocols and policies to ensure compliance with the best practices and regulatory standards based on existing design standards or in concert with New Era's Governance, Risk & Compliance team's supervision. Provide on-call support as needed to resolve critical system issues. COMPENTENCY: Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues. Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools. Ability to communicate effectively and professionally with all customer contacts. Ability to provide clear written communication for ticket/project updates. Clear written communication to maintain organization and control over all information related to customer tickets and assignments. Excellent verbal skills for customer interaction. Excellent documentation skills. Dedicated to always providing exceptional customer service. Proficiency in all aspects of the core technical requirements. Strong team collaboration skills. REQUIRED EDUCATION: Bachelor's or associate degree in information technology, Computer Science, or related field EXPERIENCE: 5+ years of experience in IT system implementation or infrastructure engineering. Strong knowledge of Windows/Linux servers, virtualization (VMware/Hyper-V), networking (TCP/IP, DNS, DHCP), and enterprise storage systems. Experience with cloud platforms (e.g., Azure, AWS) and enterprise tools such as Active Directory, Microsoft 365, or SCCM. Excellent problem-solving, communication, and project coordination skills. Excellent communication and documentation skills. Ability to work independently and in a team environment, as needed. LANGUAGE SKILLS: English PREFERRED CERTIFICATIONS/Skills: Cisco CUCM Cisco Webex Calling Cisco Webex Calling Contact Center Microsoft 365 Certified: Teams Voice Engineer Expert Microsoft 365 Certified: Teams Administrator Associate WORK ENVIRONMENT: Remote EXPECTED HOURS OF WORK: M-F 8-5 S/SU (when required) M-F after hours (when required) TRAVEL: Up to 10% of travel may be required throughout the year. QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. EEO/AA Statement New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Below is the pay range of this position for considered candidates based on qualifications and experience. Pay Range $130,000-$140,000 USD New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here ********************************************* We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .$130k-140k yearly Auto-Apply 5d agoInformation Technologist 1
Dasstateoh
Columbus, OH
Information Technologist 1 (260000EV) Organization: Budget and ManagementAgency Contact Name and Information: Derek C TalibUnposting Date: Jan 21, 2026, 4:59:00 AMWork Location: James A Rhodes Office Tower 35 30 East Broad Street 35th Floor Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $25.77-$33.52Schedule: Full-time Work Hours: 7:30 A.M to 4:00 P.MClassified Indicator: ClassifiedUnion: OCSEA Primary Job Skill: Information TechnologyTechnical Skills: Customer ServiceProfessional Skills: Consultation, Critical Thinking, Interpreting DataPrimary Technology: Network Hardware Agency Overview:What we do: The Ohio Office of Budget and Management (OBM) is the fiscal backbone of the State of Ohio enterprise. OBM works with the Governor and every state agency in providing policy analysis, fiscal research, and financial management services. We help state agencies shape Ohio's future by ensuring the proper and responsible use of state resources!Job DescriptionWhat you'll do: OBM wants you to join our team as an Information Technologist 1. This role is a unique blend of information technology, customer service and problem solving. If this sounds interesting to you, apply to join our team at OBM.In this role, you'll provide maintenance and documentation support to IT specialists, while generating enhancements for existing infrastructure, software or database systems in compliance with OBM and State of Ohio standards.As an Information Technologist 1, you'll also perform these key tasks:Provide Tier 1 customer support for user connectivity issues (passwords, Cisco DUO, Global Protect, network).Provide Tier 1 customer support for Microsoft M365 applications (Teams, Outlook, Excel, Word, PP, SharePoint, OneDrive).Provide Tier 1 customer support for 3rd party applications (Adobe, SnagIt, PDF, etc.).Provide Tier 1 customer support for hardware issues (laptops, monitors, docking stations, printers).Use ServiceNow to manage customer support tickets and track inventory.Laptop imaging (SCCM), deployment, and inventory. Document processes and create job aids.As your knowledge base grows you will move into more Tier 2 customer support as well If you want to work in a creative problem-solving environment with a hands-on approach, while serving the state of Ohio and its customers, this opportunity may be right for you! We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today for the next step in your career and an opportunity to contribute to shaping Ohio's future![placeholder]Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications6 mos. combined work experience in any combination of the following: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support. -Or 2 courses in computer science or information systems. -Or equivalent of minimum class qualifications for employment noted above. Job Skills: Information TechnologySupplemental InformationWhen completing your application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. If you require reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made. The Director of OBM, or their designee, will interview all final candidates for this position. The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. Positions requiring drug test only: The final applicant selected for this position will be required to submit to urinalysis prior to appointment to test for illegal drug use. An applicant with a positive test will not be offered employment.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.$25.8-33.5 hourly Auto-Apply 8h agoVirtual Chief Information Officer
Ntiva Is Now Hiring
Remote job
Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As vCIO you will provide executive level guidance for Information Technology (IT) and act as an extension of the client's organization. You will be responsible for developing, managing, and supporting the client's long-term IT Vision and Strategies. The vCIO works closely with Account Managers Solution Architects and IT Advisors at Ntiva and advises the client on technology, infrastructure, management, security and productivity as they relate to their information technology capabilities. Location and Work Expectations This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS). What you will be doing Serve as the client's trusted strategic technology advisor providing strategic technical leadership and consulting to the client's departments and staff Understand and learn the client's industry and business to provide valuable insights around operational process improvements Develop, manage and support the company's strategic IT vision, initiatives, polices, assets, training, dashboard/metrics, and more. Develop and manage a three-to-five-year strategic technology roadmap to align technology solutions with business goals and objectives Responsible for preparing and presenting a comprehensive IT Budget⯠Establish and manage IT vendor relationships Meet regularly with stakeholders to ensure satisfaction with current work and plan for future growth Manage client-wide IT communication and presentations⯠Complete various short-term client projects based off of vCIO recommendation Participate with and Support Account Managers, Solution Architects and IT Advisors on strategic guidance to better serve their assigned clients⯠You'll be successful in this role if you have 7+ Years of experience in successfully designing, implementing and IT Consulting Security familiarity with CIS Controls, ISO 27001, SOC 2, HITRUST. Proficiency in establishing IT services framework and IT security policies Experience with performing Security Risk Assessments, Reviewing Pen-Test and Vulnerability scan results and distilling those results into actionable remediation plans. Experience with project management and budget management Aptitude for customer engagement analysis Ability to establish partnerships with service providers and vendors Experience in due diligence when assessing a company's IT environment Ability to monitor and understand technology trends and tap the knowledge of technology experts Strong writing, organized documentation/reporting skills and attention to detail Ability to connect with diverse personalities and build strong relationships with executives, leaders, and team members. This role involves extended periods of sitting or standing and regular use of computers and office equipment Experience with project management Experience with budget management Aptitude for customer engagement analysis Attention to detail Desire to do what is right and best for the client Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for Highly skilled in working autonomously as well in cross-functional environments Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable Certifications including Microsoft Role Based Certifications, Azure, M365, Cisco CCNA/CCNP, VMware VCP, ITIL, etc. Understanding of CMMC 2.0 Level 1 & 2 (and Level 3 when applicable), NIST SP 800-171, and DFARS ************ requirements. Grasp of Controlled Unclassified Information (CUI) handling requirements and DoD cybersecurity mandates. Familiarity with System Security Plan (SSP) and Plan of Action & Milestones (POA&M) development, maintenance, and audit preparation. Familiarity with related frameworks: NIST 800-53 Rev 5, FISMA baselines, CIS Controls, ISO 27001, SOC 2, HITRUST. Experience with ConnectWise (Manage, Automate, Control), SCCM, or similar service management system Subject matter expert for specific technologies (e.g., Microsoft, VMware, Citrix, Cisco, etc.) Experience in an MSP Environment Benefits and Perks Medical, Dental and Vision coverage for employee and family 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Employee Assistance Program Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays Education Reimbursement Program Generous Employee Referral Program - cash bonus for successful referrals! Dynamic Recognition and Rewards Clear Promotion and Advancement Tracks Work with Industry-Leading Talent The base pay range for this position is expected to be between $100,000.00 and $130,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 1/30/26.$100k-130k yearly 33d agoDesktop/Workstation Design Engineer
Contact Government Services, LLC
Remote job
Desktop/Workstation Design EngineerEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Acts as the Subject Matter Expert for the development and implementation of the Desktop Operating System (OS) Images. - The candidate engineers' robust solutions for large-scale deployment of software using OS deployment technologies such as Microsoft Endpoint Configuration Manager (MECM) and the Microsoft Deployment Toolkit (MDT). - Develops tests and implements software distribution packages, to include updates to software applications to be applied to desktops, laptops, tablets, and servers used within the enterprise. - Provides information and recommendations to meet various user-based software requirements. - Strong familiarity with scripting languages such as Powershell and VB script. - Implements server OS deployment methodologies to include automated server build processes. - Provides support for an OS patching infrastructure such as HCL BigFix or Windows Update/MECM that applies mandatory security updates to enterprise systems. - Analyzes, evaluates, and recommends desktop, laptop, tablet, and server hardware. - Performs security related tasks which include, documentation, vulnerability scan review, assessment support, patch management, and auditing as required. Qualifications:- The ideal candidate for this position will possess experience with integrating and upgrading desktops and laptops from the Windows 7 operating system to Windows 10 operating system, upgrading Microsoft and 3rd party applications, and have experience with litigating software such as Ipro and Concordance. - The ability to work independently with only minor guidance is a must. Our team is engineering a Windows 10 image on an Intel based system which will be integrated with Microsoft Exchange 2013, Microsoft Office 2013, and various 3rd party applications. · Windows OS engineering experience· Understanding of the application of security controls on the image· Microsoft Office engineering experience· Integrating anti-virus applications in an image· VPN/Remote access (Cisco Secure Access with RSA a plus)· Windows Scripting experience· Good writing skills Ideally, you will also have:- VB and/or VBA coding experience a plus· VDI/Citrix experience· SMS/SCCM experience a plus· Understanding of PKI· VMWare experience· Litigating software such as Ipro and Concordance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:**************************************** more information about CGS please visit: ************************** or contact:Email: ******************* #CJ$66k-89k yearly est. Auto-Apply 60d+ agoITSM Configuration Management II - ServiceNow (Remote)
Vcu Health
Remote job
Remote role preferably within commuting distance of Richmond City VA, with other viable states including AL, AR, FL, GA, KS, KY, MD, MI, MO, NC, OH, SC, TN, TX, VA, WV. This is an exciting opportunity for a motivated, proactive, detail-oriented professional with solid experience in IT Configuration Management Systems (CMS/CMDB), ready to take ownership and drive maturity across all aspects of the CMDB. Working in the IT Service Management Office and reporting to the ITSM Manager, the ITSM Configuration Management II is responsible for the governance and management of the Information Technology Infrastructure Library (ITIL) Configuration Management in ServiceNow, performing work associated with ITSM process analysis, design, improvement, build, test, training, quality, metrics, strategic roadmap and documentation of the IT department's standards. They will define and own the ITSM ITIL Configuration Management (CMS, CMDB & CSDM) process lifecycles, applying expertise with a broad knowledge of ITIL disciplines and methodologies, leading, supporting and/or coordinating business and department projects, to develop new, or enhance existing services, lifecycles, processes, procedures and standards. This role is essential in maintaining a reliable source of truth for IT services and their relationships, supporting all IT Service Management processes, and enabling informed decision-making. 1. 3+ years of experience in ITSM ITIL Configuration Management (CMS/CMDB) process lifecycles. 2. Experience in ServiceNow or similar ITSM system, with a working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications. 3. Experience in ServiceNow Common Service Data Model (CSDM), Service Mapping, Discovery, automated execution and ITAM. 4. Experience with dashboards, reporting, trend analysis and metrics. 5. Experience in large IT environments, with a technical background or previous Healthcare experience advantageous. 6. ITIL v3/v4 Foundation or higher. Essential Job Statements Configuration Management: Define, manage and govern the IT Configuration Management System (CMS), CMDB, and CSDM ITIL Configuration Management (CM) process lifecycles in ServiceNow, ensuring architectural alignment through best-practice service design, governance, strategy, roadmaps, development, testing, training, reporting, metrics, and Continual Service Improvement. Operational Support: Facilitate and deliver day-to-day work queues for Configuration Management (CM) updates, roadmaps, and projects. Project Management: Develop and lead medium> sized customer or partner engagements and deliveries, for new or existing processes, services or solutions through to completion with limited guidance or supervision. Team Support: Manage CM development, CM upgrade activities, and the review of new IT services, ensuring compliance. Process: Define, document, and maintain a Configuration Management Plan (CMP) and associated CM policies, processes, procedures and standards, facilitating audits and tracking compliance. Metrics & Reporting: Define dashboards and reports, presenting metrics and insights related to process quality, efficiency, and effectiveness. Ensure responsibility and visible commitment of diversity equity and inclusion programs/initiatives through collaboration and implementation of initiatives across the health. Patient Population : N/A Employment Qualifications Required Education: Associate's degree in Information Technology, Business, or related; or, equivalent combination of related education and experience. Preferred Education: Bachelor's degree in IT or relevant higher-level education Licensing/ Certification Licensure/Certification Required: N/A Licensure/Certification Preferred: ITIL v3/v4 Foundation or higher. ServiceNow certifications. CMDB/Asset Management certifications. SDLC, Project, BA, Process & Change Methodologies. Minimum Qualifications Years and Type of Required Experience: 3+ years of experience in Configuration Management Systems (CMS) and CMDB ITIL Configuration Management process lifecycles or an equivalent combination of related education and experience. Experience in IT Service Management (ITSM) and ITIL, including business process analysis, design, implementation, support, training and Continual Service Improvement. Experience in ServiceNow or similar ITSM system, with a working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications. Experience in ServiceNow Common Service Data Model (CSDM), Service Mapping, Discovery, automated execution and ITAM. Experience with dashboards, reporting, trend analysis and metrics. Developed and lead medium> sized customer or partner engagements and deliveries, for new or existing processes, services, or solutions. Experience in large IT environments, with a technical background or Healthcare experience advantageous. Other Knowledge, Skills and Abilities Required: Mentors the organization on Configuration Management concepts, policies, procedures and standards. Experience in adult education theories, concepts, and delivery techniques for product and process training. Other Knowledge, Skills and Abilities Preferred: 4 + years of relevant experience. Experience with SDLC, Agile and other delivery methodologies. Working knowledge of SCCM, SCOM, Okta, Epic and Workday advantageous. Combination of education and experience in lieu of a degree. Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. Required to car travel to off-site locations, occasionally in adverse weather conditions. May have periods of constant interruptions. Prolonged periods of working alone. Physical Requirements Physical Demands: Lifting/ Carrying (0-50 lbs.), Stoop, Kneel, Squat, Crawling Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Manual dexterity (eye/hand coordination), Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity - far, Acuity - near Hazards: Depth perception Mental/Sensory - Emotional Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.$78k-113k yearly est. Auto-Apply 36d agoIT Support Manager
Central Insurance
Dublin, OH
Location: Van Wert, OH; Dublin, OHWork Model: Hybrid Position type: Full time - salary We're a team of employees passionate about delivering best-in-class customer service and driving innovation in IT support. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! By joining the team as an IT Support Manager, you'll lead a talented group dedicated to elevating the Help Desk experience, implementing smart technology solutions, and fostering a culture of continuous improvement. You'll collaborate across departments, empower users with self-service tools, and ensure seamless support for end users and audio-visual systems. If you're ready to make a measurable impact and help shape the future of IT support, we want to hear from you!Key Responsibilities of the Role Management and Leadership Develop and enforce user experience standards for Help Desk interactions, ensuring consistency and satisfaction. Integrate and leverage self-service tools, knowledge bases, and automation (e.g., Copilot agents, Jira, Confluence) to empower users and reduce support demand. Drive continuous improvement by leading targeted initiatives that analyze ticket drivers and root causes, eliminate recurring issues, and redesign workflows and user interfaces. Foster a culture of innovation and accountability through mentorship, technical skill development, and professional growth, ensuring the team proactively identifies opportunities for operational excellence and implements sustainable solutions. Implement and maintain standardized triage protocols to ensure tickets are routed and resolved appropriately, including AI-assisted routing and classification of support tickets Collaborate with cross-functional teams to align Help Desk processes with broader business optimization goals. Lead training and communication initiatives to ensure team members and end-users understand new processes and standards. Responsible for managing team workloads through capacity planning, process improvement, and staffing. Evaluates performance of team members following Central's performance management process. Holds employees accountable to annual goals and standards. Audit team performance through the development of SLAs and OKRs. Analyze and report out on relevant data against these metrics on a regular basis as required, ensuring accountability for data-driven decision making and continuous improvement. Design incident management reactions and responses. Execute response when necessary. Technology Support Manages the activities of a team who is responsible for IT Technology Support operations and projects Direct strategies to drive the shifting of incidents and requests to more efficient and faster resolution through process improvements, routing and classification of support tickets Direct strategies around technology equipment negotiation, procurement, and inventory management. Manage assigned vendor relationships and assist with budget and contracts where applicable. Provide input on refresh strategies to leadership Develop and maintain the incident and service request processes, procedures, and knowledge base content, ensuring procedures are followed, including reviews and problem analysis Ensure that standards, documentation, and tools needed for effective execution of IT Technology Support responsibilities are in place and being used appropriately; identifies gaps and implements proposed improvements Keep up to date with industry developments, driving innovation and effective change Collaborate with leadership to build and execute Help Desk strategy and priorities, set expectations & hold team accountable to achieve desired results Work closely across all IT and business groups to ensure that impact of technological changes is understood and communicated to all affected parties Develop customer feedback strategy to evaluate the level of customer satisfaction delivered by Helpdesk Audio-Visual Support Oversee support for audio-visual (AV) systems, including setup, troubleshooting, and maintenance of AV equipment for meetings, presentations, and events Ensure a seamless, consistent and standardized AV experience across all conference rooms and regions by implementing uniform procedures, technology standards, and user training. Maintain up-to-date knowledge of AV technologies and best practices Collaborate with stakeholders to ensure AV needs are met for internal and external events Train team members and end-users on effective use of AV equipment and software Required Qualifications Bachelor's degree in related field and 4 years related experience Or 6 years related experience Preferred Qualifications Prior experience supervising others, including performance evaluation Knowledge in audio-visual (AV) support, including AV system setup, troubleshooting, and maintenance A proven technical background working in Information Technology Proficiency with technical tools such as Confluence, Jira, and Copilot agents Proficient with technical support requirements of end user devices including, Microsoft Windows, Apple MacBooks, and mobile devices, as well as the corresponding management platforms (Intune, Jamf, SCCM) Knowledge, Skills, and Abilities Strong leadership skills, including coaching, team building, and conflict resolution Strong project management skills including time and risk management, resource prioritization, and project structuring Strong analytical and problem-solving skills Ability to recognize the relationships between various processes and identify ways to streamline the workflow Ability to effectively work with various customers to gather requirements for projects and propose solutions to meet needs in a cost-effective manner Strong verbal and written communication skills, including negotiation, presentation, and influence skills Extensive knowledge of applications and technologies Strong multi-tasking and prioritization skills Work schedule flexibility to support off-hour work as needed Great understanding of Central Insurance's policies and processes Total Rewards Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees' financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits$91k-110k yearly est. 60d+ agoGxP Endpoint Engineer
Moderna Theraputics
Remote job
The Role The GxP Endpoint Engineer will serve as the primary owner of the SCCM environment supporting Moderna's GxP operations, ensuring all configurations, deployments, and processes align with Quality Assurance (QA) guidance and compliance requirements. This role is responsible for building and maintaining a validated, audit-ready SCCM infrastructure that supports operating system deployments, in-place upgrades, patching, and application distribution. The engineer will define and document GxP configuration standards, implement quality-controlled deployment practices, and ensure every change follows approved validation and change control processes. In collaboration with Endpoint Engineering, GxP Support, QA, Cloud, Identity, and Lab Engineering teams, this individual will drive consistent, compliant endpoint management practices. The position also includes building knowledge base (KB) documentation for support teams, engaging with application owners to ensure deployment success, and managing escalations tied to GxP device operations. Here's What You'll Do * Own and manage the SCCM GxP environment, ensuring all configurations, task sequences, and deployments comply with QA guidance and validation standards. * Design, document, and maintain standard operating procedures (SOPs) and configuration baselines specific to GxP systems. * Implement and monitor strict QC processes for all deployments, including peer review, QA validation, and change control sign-off prior to production release. * Oversee all operating system deployments and in-place upgrades (IPU) for validated systems, ensuring consistent execution under GxP change control. * Manage patching cycles, including Microsoft and third-party updates, coordinating with QA, GxP Support, and Application Owners to plan, validate, and document each phase. * Create and maintain deployment and compliance reports, providing transparency to QA and management on patch and configuration status across the GxP fleet. * Collaborate with Application Owners and GxP Support teams to coordinate deployments, validate installations, and resolve environment-specific issues. * Develop and publish Knowledge Base (KB) articles and operational guides for support teams and end users related to SCCM processes, patching, and imaging. * Serve as the escalation point for packaging, deployment, and compliance failures impacting GxP systems. * Partner with QA to participate in audits, provide system validation evidence, and ensure documentation accuracy across all controlled activities. * Contribute to the ongoing evolution of how SCCM operates in Moderna's validated environment, helping to design scalable, compliant frameworks for automation and reporting. Here's What You'll Need (Basic Qualifications) * 6+ + years of experience in SCCM/MECM administration, including task sequences, OSD, collections, compliance baselines, and application deployments. * Proven experience managing systems in regulated (GxP, GMP, or validated) environments, adhering to QA and change control processes. * Strong understanding of QA, QC, and validation principles within endpoint management. * Experience performing in-place upgrades (IPUs), PXE imaging, and patch management in controlled environments. * Hands-on experience with third-party patching tools and their integration with SCCM. * Familiarity with ServiceNow for change control, approval workflows, and incident tracking. * Ability to produce comprehensive documentation, SOPs, and KBs aligned with GxP validation standards. * Strong collaboration skills to engage with QA, Application Owners, and Support teams on validation, testing, and incident management. * Here's What You'll Bring to the Table (Preferred Qualifications) * Analytical mindset and attention to detail to ensure every configuration and deployment meets compliance and performance expectations. * Bachelor's degree in Information Technology, Computer Science, or a related technical discipline. * Experience with co-managed SCCM + Intune environments in validated systems. * Familiarity with JAMF Pro for cross-platform GxP compliance awareness. * Knowledge of GAMP 5 validation principles or equivalent regulated system frameworks. * Prior experience generating QA audit documentation or participating in validation testing for endpoint systems. * Understanding of Windows OS lifecycle management and modern endpoint management best practices. * Certifications such as Microsoft Endpoint Manager, ITIL, or CompTIA Security+. * A proactive, methodical approach to process improvement and compliance-driven automation. Pay & Benefits At Moderna, we believe that when you feel your best, you can do your best work. That's why our US benefits and global well-being resources are designed to support you-at work, at home, and everywhere in between. * Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs * A holistic approach to well-being, with access to fitness, mindfulness, and mental health support * Family planning benefits, including fertility, adoption, and surrogacy support * Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown * Savings and investment opportunities to help you plan for the future * Location-specific perks and extras The salary range for this role is $130,800.00 - $209,400.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance. About Moderna Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. Our Working Model As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. Moderna is a smoke-free, alcohol-free, and drug-free work environment. Equal Opportunities Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. Accommodations We're focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com. Export Control Notice This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant's ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license. #LI-CK1 *$130.8k-209.4k yearly Auto-Apply 56d agoAsset Management Program Manager- Remote
Premise Health Systems
Remote job
Premise Health is Different on Purpose Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs. Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit *************************** The IT Asset Management Program Manager role is a detail-oriented and strategic position overseeing the lifecycle of IT assets across the organization. This role is responsible for managing hardware inventories, ensuring compliance with associated agreements, optimizing asset utilization, and supporting procurement and disposal processes. The ideal candidate will bring a strong understanding of IT asset management (ITAM) frameworks, vendor management, and cross-functional collaboration. This is a Full Time, remote, Asset Management Program Manager role. What You'll Do * Track and manage the full lifecycle of IT assets from procurement through retirement, ensuring accurate inventory and documentation. * Serve as the single source of truth, ensuring compliance with contracts, regulations, and internal policies. Develop and refine ITAM processes, including asset tagging, audits, reconciliation, and reporting. Implement best practices to improve efficiency and reduce risk. * Drive initiatives that modernize tools, processes, and integrations across the enterprise. Collaborate with Procurement and Legal teams to manage vendor relationships, contracts, renewals, and service-level agreements (SLAs). * Work closely with IT, Finance, Security, and Facilities teams to align asset management strategies with organizational goals and initiatives. * Generate regular reports on asset utilization, depreciation, compliance status, and cost optimization opportunities for leadership and stakeholders. What You'll Bring * Bachelor degree or equivalent work experience. * ITAM or ITIL certifications are a plus. * 5+ years of experience in IT asset management or a related IT operations role. * Experience with ITIL or ISO 19770 standards is a plus. * Experience with forecasting and budgeting for IT assets. * Strong knowledge of ITAM tools (e.g., ServiceNow, Lansweeper, Flexera, JAMF, SCCM). * Familiarity with hardware lifecycle practices. * Excellent organizational, analytical, and communication skills. * Knowledge of procurement and contract negotiation processes. Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: **************************************** Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. Premise provides its reasonable and genuinely expected range of compensation for this job of $80,000.00 - $99,500.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors. For individuals living in Washington or Colorado: Premise offers the following paid time off benefits. Employees will be included in the company's Open Time Off plan and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above. This posting is anticipated to close within 90 days of 12/15/2025. Should you have questions regarding this job posting, please contact ***********************.$80k-99.5k yearly Auto-Apply 2d agoIT Desktop Lead
Attain Finance
Remote job
The IT Desktop Technician provides advanced technical support for end-user computing devices, software platforms, and enterprise IT services. This role is responsible for maintaining productivity by resolving hardware, software, and configuration issues, managing IT assets, and ensuring the integrity of endpoint standards and inventory. The ideal candidate brings strong technical expertise, excellent communication skills, and a proactive approach to supporting technology needs across the organization. While all qualified applicants will be considered, preference may be given to candidates located near our office in Greenville, SC to support in-person training and collaboration. Responsibilities We are seeking a highly skilled Desktop Services Lead to oversee the design, deployment, and management of enterprise desktop solutions across Windows and mac OS environments. This role will lead a team responsible for ensuring secure, efficient, and user-friendly endpoint experiences. Expertise in Microsoft Intune and Jamf Pro is essential for managing modern device management strategies. Key Responsibilities Lead the Desktop Services team in delivering endpoint management solutions for Windows and mac OS devices. Design and implement policies for Microsoft Intune (Windows) and Jamf Pro (mac OS) to ensure compliance, security, and optimal performance. Oversee application packaging, deployment, and lifecycle management. Manage OS imaging, updates, and patching strategies for all endpoints. Collaborate with Security and Network teams to enforce device compliance and conditional access policies. Develop and maintain automation scripts (PowerShell, Bash) to streamline operations. Provide technical leadership for troubleshooting complex desktop issues and escalations. Monitor and report on endpoint health, compliance, and user experience metrics. Drive continuous improvement initiatives and adoption of modern management practices. Mentor and guide junior team members. Qualifications Education & Experience 5+ years of experience in desktop engineering or endpoint management. MD-102 Endpoint Administrator Associate Certification Jamf Pro certification. Experience with Intune, Entra, Defender, SCCM, Active Directory, Jamf and enterprise mobility solutions. Proven expertise in Microsoft Intune (Windows 10/11) and Jamf Pro (mac OS). Strong knowledge of Windows Autopilot, Apple ADE, and MDM principles. Experience with scripting languages (PowerShell, Bash, or Python). Familiarity with Azure AD, conditional access, and security baselines. Excellent problem-solving and leadership skills. Preferred Qualifications Knowledge of Zero Trust security models. ITIL or similar process framework experience. Relevant certifications (e.g., Microsoft Azure Administrator, Jamf 300/400). Soft Skills Proven ability to mentor team members and lead people effectively to achieve shared goals. Strong communication and collaboration abilities. Ability to manage multiple priorities in a fast-paced environment. Passion for innovation and continuous improvement. While all qualified applicants will be considered, preference may be given to candidates located near our office in Greenville, SC to support in-person training and collaboration. #AttainFinance Base Salary: $70,000 - $80,000 USD The base salary range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience. All full-time salaried employees are eligible for the following benefits, starting on day one: Flexible Paid Time Off Program, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our 401k program, starting on the first of the month following 30 days of employment with a company match. This employer participates in E-Verify for US-based hires. EEO Statement Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money , LendDirect , Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works. Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end ********************, @curo.com, @first-heritage.com, @heightsfinance.com, *****************.$70k-80k yearly Auto-Apply 13d agoWindows Engineer - Associate
Hexaware Technologies
Remote job
What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware's commitment towards creating smiles. “At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.” We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion-the driving force that makes one smile and innovate, create, and make a difference every day. The Hexaware Advantage: Your Workplace Benefits · Excellent Health benefits with low-cost employee premium. · Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage · Unlimited training and upskilling opportunities through Udemy and Hexavarsity Who we are? At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services. At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology. We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow. Role :: Windows Admin. Location :: Plano TX- (5 Days onsite & 24x7 Rotational) Shift :- Rotational (Shift 1 (8 AM - 5 PM), Shift 2 (4 PM - 1 AM), Shift 3 (12 AM - 9 AM)) Skills Needed - Production Support Exp., Windows Server, VM Ware, SCCM Job Duties:: Provides windows server systems architecture, administration, installation, optimization, problem isolation and resolution Managed User Accounts on Windows and UNIX Platform (Creation, Deletion, Permissions, and VPN Access). Created and maintained email addresses and distribution lists in MS Exchange. Compiled data to assist technical writers with IT new hire manuals and prepared data to report to testers for system enhancements. Performed AD Consolidation projects for multiple global clients. Administered DNS, DHCP and WINS. Transitioned users from multiple legacy domains into a consolidated IT Infrastructure configuration. Worked closely with Microsoft to identify risks and perform remediation involving domain health and future strategy (ADRaaS) Must have excellent scripting knowledge on PowerShell, Batch and VBScript. Promotion and Demotion of domain controllers Configuring a new DNS zones and forwarders in AD Making changes to Domain Level GPO's Creating Site, linking Subnets and configuring costs Troubleshooting Replication and name resolution issues Enterprise and Schema Administration Scope management in DHCP Creating and removing Forest and Domain Trust relationship Addition and removal of domains Review and approve changes to group policies What you'll get from us: Insert US/employee benefits here e.g.: • Competitive Salary • Company Pension Scheme • Comprehensive Health Insurance • Flexible Work Hours and Hybrid Work Options • XX days paid annual holidays + public holidays. • Professional Development and Training Opportunities • Employee Assistance Program (EAP) • Diversity, Equity, and Inclusion Initiatives • Company Events and Team-Building Activities Equal Opportunities Employer: Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.$74k-96k yearly est. Auto-Apply 8d agoSenior Tanium Engineer (R-00067)
True Zero Technologies
Remote job
True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that said outcomes begin and end with our people, and that is what we have built, a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top tier services to our customers. In 2023, True Zero was recognized as a “Best Places to Work” in two categories ("Prosperous and Thriving" ($5MM - $50MM in gross revenue) and "Mid-Atlantic Region" (DC, DE, MD, NC, VA, WV)) and in 2022, was recognized as one of Inc. Magazine's Top 5000 Fastest Growing Companies. As the Sr. Tanium Engineer, you will possess solid industry experience, with proven experience designing, configuring, deploying, operationalizing, administering, and optimizing Tanium in a distributed and complex enterprise. Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support, Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.Ability to solve complex technical issues independently or within a team environment. Qualified candidates will provide services for various customers in public and private spaces, performing architect, administration, and engineering engagements on the Tanium platform. The Tanium Engineer will also be involved in customer advisement regarding Tanium best practices and how to get added value out of their Tanium deployments.Qualification Requirements U.S. Citizenship is required as most work will be for U.S. Government clients. Must hold active Yankee Clearance Minimum 7 years of IT experience Minimum 3-5 years of Tanium Experience Tanium certifications preferred Hands-on experience deploying Tanium in enterprise environments Understanding of engineering life cycle management Knowledge and experience in utility scripting (Python, Bash, PowerShell, VBScript) Hands-on experience with system automation and integration Operational experience in software deployment and vulnerability management tools Valued Skills Tanium TCO and/or TCA Certification Yankee Clearance Exposure and/or experience with any of the following tools: Splunk, Crowdstrike, ZScaler, CRIBL, Tenable, Rapid 7, Microsoft Defender ATP (or MDE), InTune, SCCM. We're actively searching for talented security and technology practitioners who are ready to experience the True Zero difference. As a True Zero team member, you'll enjoy: - Competitive salary, paid twice per month- Best in class medical coverage- 100% of medical premiums covered by True Zero- Company wide new business incentive programs- Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)- 3 weeks of PTO starting + 11 Paid Holidays Annually- 401k Program with 100% company match on the first 4%- Monthly reimbursement of Cell Phone and Home Internet costs- Paternity/Maternity Leave- Investment in training and certifications to broaden and deepen your technical skills$93k-126k yearly est. Auto-Apply 60d+ agoCyber Information Assurance Analyst SME
Chickasaw Nation Industries
Remote job
The Cyber Information Assurance Analyst SME provides IT support services for the Marine Corps Logistics Base by independently conducting complex security analyses of classified and unclassified systems for compliance with security requirements. Performs Command Cyber Readiness Inspections, vulnerability evaluations, and utilizing various security technologies and tools to assess the security posture of intricate computer systems and networks. Responsibilities include conducting vulnerability and risk analyses, participation in penetration studies, and defining security requirements for a range of computing systems. Recommends solutions to enhance security, gathers technical information to align with organizational goals, and offers technical analysis and advice to client executive management on system improvements, focusing on areas like information systems architecture, networking, and communication protocols. This position is on-site in the Albany, GA area. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays. As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act. ESSENTIAL REQUIREMENTS Secret Clearance is required and must be maintained for employment. Must be eligible for an IT-II upon assignment. Tenable Certified NESSUS Auditor required and must maintain CSSP Auditor Certification. IAM III and IAT II level certification is required. Proven proficiency performing CCRI / vulnerability assessment / penetration testing on networks, databases, computer applications and IT frameworks Seven (7) years IT experience Five (5) years IA experience Two (2) years of experience with DOD Vulnerability Management System Command Cyber Readiness Inspection certification in at least one of the following areas: Retina scan analysis o Operating Systems (Windows, Unix) Boundary defense (network policy, router, firewall) Internal defense (L2 switch, L3 switch) DNS (policy, BIND/Windows) HBSS (remote console, AV, ABM, PA, HIPS, ePO) Traditional security (Common, Basic, NCV, SCV) Wireless communications (BES, handhelds) Strong analytical and problem solving skills for resolving security issues Strong skills implementing and configuring networks and network components Knowledge and understanding of DOD security regulations, DISA Security Technical Implementation Guides Understanding of SCAP Knowledge of and proficiency with: VULNERATOR; USCYBERCOM CTO Compliance Program; Wireless vulnerability assessment; Web Services (IIS, Apache, Proxy); Database (SQL Server, Oracle); Email Services (Exchange); Vulnerability Scans (NESSUS, SCCM); Knowledge of Phishing exercises; USB Detect; Physical Security. Nice to have: DISA FSO certified CCRI Team Lead and have a certification in penetration testing, such as: Licensed Penetration Tester (LPT); Certified Expert Penetration Tester (CEPT); Certified Ethical Hacker (CEH); Global Information Assurance Certification Penetration Tester (GPEN); Familiarity with AUTOCHECKLIST Tool. KEY DUTIES AND RESPONSIBILITIES Essential Duties and responsibilities include the following. Other duties may be assigned. Independently performs complex security analysis of classified and unclassified applications, systems and enclaves for compliance with security requirements. Performs Command Cyber Readiness Inspections and cybersecurity vulnerability evaluations. Uses a variety of security techniques, technologies, and tools to evaluate security posture in highly complex computer systems and networks. Performs vulnerability and risk analysis, and participate in a variety of computer security penetration studies. Analyzes and defines security requirements for computer and networking systems, to include mainframes, workstations, and personal computers. Recommends solutions to meet security requirements. Gathers and organizes technical information about an organization's mission goals and needs, and makes recommendations to improve existing security posture. Provide enterprise-wide technical analysis and direction for problem definition, analysis and remediation for complex systems and enclaves. Provides workable recommendations and advice to client executive management on system improvements, optimization and maintenance in the following areas: Information Systems Architecture, Automation, Telecommunications, Networking, Communication Protocols, Application Software, Electronic Email, VOIP and VTC. Competent to work at the highest level of all phases of information systems auditing. EDUCATION AND EXPERIENCE Seven (7) years of experience, or an equivalent combination of education/experience. PHYSICAL DEMANDS Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. EOE including Disability/Vet CNI offers a comprehensive benefits package that includes: Medical Dental Vision 401(k) Family Planning/Fertility Assistance STD/LTD/Basic Life/AD&D Legal-Aid Program Employee Assistance Program (EAP) Paid Time Off (PTO) - (11) Federal Holidays Training and Development Opportunities Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).$48k-74k yearly est. Auto-Apply 1d ago
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