What is Service Desk?
The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.
How is Service Desk used?
Zippia reviewed thousands of resumes to understand how service desk is used in different jobs. Explore the list of common job responsibilities related to service desk below:
- Cashier Customer Service Desk Supervisor Responsible for retail inventory and stocking 7 Generated POS reports daily via proprietary software
- Respond to queries pertinent to service desk related issues including email configurations, operating systems and software installations.
- Provided exceptional customer service while efficiently and effectively completing service desk/money center operations.
- Provided telephone and face-to-face customer service/support, busy retail customer service desks.
- Provided excellent customer service via customer service desk and telephone.
- Cross-trained cashiers in service desk associate procedures
Are Service Desk skills in demand?
Yes, service desk skills are in demand today. Currently, 6,202 job openings list service desk skills as a requirement. The job descriptions that most frequently include service desk skills are customer service desk, service desk associate, and service desk specialist.
How hard is it to learn Service Desk?
Based on the average complexity level of the jobs that use service desk the most: customer service desk, service desk associate, and service desk specialist. The complexity level of these jobs is intermediate.
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What jobs can you get with Service Desk skills?
You can get a job as a customer service desk, service desk associate, and service desk specialist with service desk skills. After analyzing resumes and job postings, we identified these as the most common job titles for candidates with service desk skills.
Customer Service Desk
Job description:
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
- Service Desk
- Customer Service
- Strong Customer Service
- Front Desk
- Windows
- Sales Floor
Service Desk Associate
Job description:
A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.
- Service Desk
- Customer Service
- Sales Floor
- Front End
- Customer Calls
- Customer Care
Service Desk Specialist
Job description:
A service desk specialist is responsible for assisting the end-users' technical issues, resolving concerns usually through remote communication. Service desk specialists should have excellent knowledge of the technology industry, including system and server navigation, to identify the problem source and write resolutions for reference to avoid reoccurrence. They assist in developing strategic techniques to improve the system's performance by upgrading and updating its features. A service desk specialist records the observations of the database and develops other alternative resources to assess troubleshooting processes.
- Service Desk
- Customer Service
- Troubleshoot
- Technical Support
- ITIL
- Technical Problems
Senior Service Desk Technician
- Service Desk
- Technical Support
- Escalate
- Service Requests
- SCCM
- ITIL
Service Desk Agent
Job description:
The service desk agent is the point of contact for customers in any business or company. The service desk agent caters to all technical concerns of the customer and provides fast and effective service to inquiries. Aside from this, the service desk agent collates all customer concerns and reports every transaction to management for evaluation and improvement of its service and products. The service desk agent also caters to phone and email inquiries. The service desk agent must have good conversation skills and be able to handle the pressure.
- Customer Service
- Service Desk
- Technical Support
- Data Entry
- Troubleshoot
- Phone Calls
Service Desk Analyst
Job description:
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
- Service Desk
- Customer Service
- Troubleshoot
- Technical Support
- Phone Calls
- ITIL
Services Desk Technician
Job description:
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
- Service Desk
- Customer Service
- Troubleshoot
- Technical Support
- ITIL
- Phone Calls
Front End Supervisor/Cashier
- Service Desk
- Sales Floor
- Customer Complaints
- Bank Deposits
- Customer Service
- Cash Drawers
Front End Mechanic
Job description:
Unlike front-end specialists that have to specialize in the repair of just one system in a vehicle, front-end mechanics perform essential care and maintenance in a vehicle. Their job ranges from changing oil, checking out fluid levels, and rotating tires to fixing or replacing worn-out parts in a vehicle such as brake pads, wheel bearings, and sensors. As a front-end mechanic, you have the responsibility to perform repairs in agreement with the manufacturer and customer specifications. Also, you have to explain automotive problems and repairs to your clients.
- Front End
- Service Desk
- JavaScript
- Groceries
- HTML
- GIT
Check Out Supervisor
- Customer Service
- Service Desk
- Front End Operations
- Customer Complaints
- Sales Floor
- Cash Drawers
Cashier/Customer Service And Supervisor
- Customer Service
- Service Desk
- Customer Complaints
- Customer Satisfaction
- Cash Drawers
- Sales Floor
Cashier/Service Clerk
- Groceries
- Customer Service
- Front End
- Service Desk
- Customer Complaints
- POS
Technical Services Team Leader
- Technical Support
- Customer Satisfaction
- Java
- Service Desk
- Customer Support
- Performance Reviews
Front End Specialist
Job description:
As a front-end specialist, you must be skilled in repairing at least one of the systems or components on a vehicle, such as the brakes, suspension, or radiator. Note that your duties as a front-end specialist are not restricted to the repairs of automobiles alone. They also encompass maintaining, servicing, adjusting, and testing machines and moving parts.
- Customer Issues
- Store Opening
- Front End Operations
- Service Desk
- Phone Calls
- Customer Complaints
How much can you earn with Service Desk skills?
You can earn up to $34,599 a year with service desk skills if you become a customer service desk, the highest-paying job that requires service desk skills. Service desk associates can earn the second-highest salary among jobs that use Python, $40,699 a year.
| Job title | Average salary | Hourly rate |
|---|---|---|
| Customer Service Desk | $34,599 | $17 |
| Service Desk Associate | $40,699 | $20 |
| Service Desk Specialist | $48,332 | $23 |
| Senior Service Desk Technician | $49,263 | $24 |
| Service Desk Agent | $24,629 | $12 |
Companies using Service Desk in 2025
The top companies that look for employees with service desk skills are U.S. Department of the Treasury, Menards, and Hannaford Supermarkets. In the millions of job postings we reviewed, these companies mention service desk skills most frequently.
| Rank | Company | % of all skills | Job openings |
|---|---|---|---|
| 1 | U.S. Department of the Treasury | 28% | 15 |
| 2 | Menards | 8% | 1,047 |
| 3 | Hannaford Supermarkets | 6% | 977 |
| 4 | TEKsystems | 6% | 1,936 |
| 5 | Freshdesk | 5% | 102 |
Departments using Service Desk
| Department | Average salary |
|---|---|
| IT | $79,087 |
| Retail | $39,794 |
8 courses for Service Desk skills
1. IT service operations and Service Desk management
The course material is based on the ITSM best practices, MOF(r), and also my on 15 years experience as an ITSM consultant. In this course You learn a lot of tips & tricks to make Service Desk performance better. You learn Incident and Request classification, specific features of performing major Incident resolving. You learn and practice on creating Incident and Request models for certain types of user calls. While Monitoring/Event management studies You learn the best practices of building-in monitoring tools in an IT service, types of events, and management of them. Problem management is mostly an expert area. At the course students learn and practice best practices of expert analysis such as mind maps, Kepner Tregoe analysis, Five Whys, and others. Students will carefully examine different types of Service desk, and best practices of their implementation based on a company and its IT department characteristics. You learn how define 5x8, 24x7 and other work regimes, and develop a Service desk structure. You learn and try the MoSCoW prioritizing matrix to define requirements for a Service desk and supporting software systems. During the course You practice in assignments, which are supported by the ITIL Expert trainer. And after you learn all the previous items you become better prepared for professional ITSM intermediate level certifications...
2. Service Desk and ITIL Fundamentals
The course material is based on the ITILv3 and Service Desk best practices, Service Desk Departments within the organization, and also my 20 years of experience as an IT professional. In this course You learn a lot of details to understand and make any Service Desk/Helpdesk performance better. You learn Incident and Request classification, specific features of performing major Incident resolving. While Monitoring/Event management studies You learn the best practices of building-in monitoring tools in an IT service, types of events, and management of them. Problem management is mostly an expert area. Students will carefully examine different types of Service desk, and best practices of their implementation based on a company and its IT department characteristics. You learn how define SLA's, 5x8, 24x7 and other work regimes, and develop a Service desk structure immediately. You learn to define requirements for a Service desk and supporting software systems...
3. Service Desk Analyst Crash course for beginners.
Do you want to start your career in the IT world? Then You are in the right place! I just wanted to tell you guys first, I have only added those important videos in this course that will help you with Given JOB Roles. Service Desk Analyst IT Help Desk Professional L1 IT Support Global Service Desk (GSD). This course is designed to help you crack the Service Desk Analyst/ IT Support/IT Service Desk interview. When you want to become an IT specialist, you have to start from the basics, how they work, how to install operating systems and software, how they communicate, how to manage them, and of course, troubleshooting all that. The instructors' experiences sum up to more than 9 years in total in this field, so you will get all the necessary information which helps you to start your career in the IT world. We structured the course from the most basic knowledge required, Installing Windows 10 OS and basic software installation. This is completely job-based training, we have covered all the topics in this course which help you to Crack the interview, but yes you should need to have the basic knowledge of the computer to start this course. As more than 70% of the course contents are practical demonstrations, we highly encourage you to have a test PC to apply and practice to maximize your learning experience outcomes. please let me know if you want me to upload more videos that you think should be part of this course, I will happy to upload them. also, if you want to have Windows 10 machine for the practice you can let me know I will arrange it for you online. Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let's begin the journey. All the best! Join now! and please please provide your feedback that really matters for us...
4. JIRA Service Desk 4 small business and beyond
In this course you are going to learn how to setup, configure and use a JIRA Service Desk. Mastering basic knowledge about JIRA Service Desk, you'll be able to create and adapt your Service Desk or Help Desk needs: in other words, your first support line. At the end of this path you'll have more than one Service Desk ready to use. In the last section, we'll give you a big example covering all the concepts introduced during the lectures. Our target cover both IT and non-IT department, like Legal, HR or Governance. In our experience, not only IT department may benefit from Service Desk. For example, HR department can manage their main processes like recruiting, switch of duties, dismissal or retirement, etc. Don't worry if you are not familiar with software installations, you can start with the cloud solution!...
5. IT Support /Desktop Support/Service desk/ interview Prep
Are you looking for IT support Tier one job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course. here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios These questions and answer suitable for job hunter and people who stuck in technical interview. I have divided this course as below: ITIL and Ticketing system: ITIL, service request , incident , problem , Workaround , SLA and Ticketing System including Real life scenario Active Directory: Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool.... ectNetwork: IP address , DNS, DHCP, Proxy server , NAT router , switch , Firewall , Antivirus , VPN , Network printer , OSI model , ports number , TCP/IP.... etc. Outlook and backup: How to configure outlook , OST file , PST file , Archiving and outlook tool... etcTroubleshooting: Strategies to Troubleshoot issue , Network issue , hardware issue , software issue , security issue... ect...
6. IT Support and Service Desk jobs -Crash Course for Beginners
This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days! This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst. You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills. Here is what you can expect: Real service desk tools: Jira Service Desk and ConfluenceRemote support tools and communication tools (Microsoft Exchange account)High level overview of hardware and softwareIntroduction to Microsoft Office 365Basic ITIL termsTips from IT and HR specialist... and more... I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist. Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there. There is part 2 of this course covering more advanced topics (cloud, virtualization, monitoring, and more). Join now and see what you need to know to work as an IT Service Desk Specialist! Join now!...
7. Insight into IT Support / Helpdesks / NOC / Service Desks
Getting your first IT Support role can be hard but possible! It is very important you secure your first role as soon as possible in order to kick start your career and develop. There are lots of people out there all applying for the same role and I have created this presentation to give you guidance on how you can stand out and secure your first role. At the end of this presentation you should have a good understanding of how Helpdesks / Service Desks / NOC's operate as well as a whole host of other information including interview techniques. I do hope you find this presentation helpful and please do leave feedback once you completed. Thank you and good luck!...
8. IT Support and Service Desk - Part 2 - More Advanced Topics
This is Part 2 of my course dedicated to IT Service Desk. Learn more about Service Desk tools, virtualization, cloud software, web applications, and monitoring of IT resources. This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days! This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst. This is part 2 of my course dedicated to IT Service DeskYou have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills and have a good understanding of things I have covered in Part 1 (e. g. SLA, DHCP, Bitlocker). Here is what you can expect in this course: Real service desk tools: Zoho Service DeskOverview of virtualization (Hyper-V and Virtual Box)Web application - learn how to host your own website! Monitoring (PRTG, Nagios)Eneterprise Password Managers (Thycotic, PPS)Security concepts (DNS filtering, cloud backups, overview of certificates)TrueNAS as a virtual machineIT Procedures (KPIs, goals, SMART, advancing your career)A lot of tips and tricks... and more... I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist. Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there. Join now!...