What is SLA?
SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.
How is SLA used?
Zippia reviewed thousands of resumes to understand how sla is used in different jobs. Explore the list of common job responsibilities related to sla below:
- Escalate to support teams as per SLA's and Documented Procedures.
- Reported job anomalies or failures to higher level resources according to established escalation standards ensuring adherence to SLA.
- Communicate with vendors, system support teams, use change management to meet SLA s, update hardware, troubleshoot issues.
- Teamed with development group to design, test and roll out proprietary CRM software and SLA tracking dashboard to ensure functionality.
- Work with in house ticket system to respond to, work, and close tickets to contractual SLO and SLA requirements.
- Establish a comprehensive response time for SLA's which help guide resolution goals.
Are SLA skills in demand?
Yes, sla skills are in demand today. Currently, 6,545 job openings list sla skills as a requirement. The job descriptions that most frequently include sla skills are data center operations supervisor, account delivery manager, and regional information technology director.
How hard is it to learn SLA?
Based on the average complexity level of the jobs that use sla the most: data center operations supervisor, account delivery manager, and regional information technology director. The complexity level of these jobs is challenging.
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What jobs can you get with SLA skills?
You can get a job as a data center operations supervisor, account delivery manager, and regional information technology director with sla skills. After analyzing resumes and job postings, we identified these as the most common job titles for candidates with sla skills.
Data Center Operations Supervisor
- SLA
- Customer Service
- Network Hardware
- HVAC
- Mainframe
- Level Agreements
Account Delivery Manager
- Service Delivery
- Customer Satisfaction
- SLA
- Client Relationships
- Cloud
- Escalation Management
Regional Information Technology Director
- Customer Service
- Project Management
- SLA
- Desktop Support
- PMO
- ITIL
Will-Call Coordinator
- Customer Service
- Delivery Schedules
- Inbound Calls
- SLA
- Escalate
- Pullers
Technology Leader/Manager Information Technology
- Architecture
- Customer Service
- Java
- CSS
- SLA
- PHP
Manager, Vendor Relations
- Vendor Management
- Vendor Relations
- Vendor Performance
- Customer Service
- SLA
- Vendor Compliance
Project Manager Networking
Job description:
Project management assistants are hired and trained to assist project managers in implementing and coordinating various aspects of a project within a specified budget and time by liaising with project stakeholders to determine project needs and goals. Their working experience which includes progress monitoring, following up with stakeholders about the completion or delay of project phases, scheduling meetings, maintenance and reporting, and the skills they develop such as excellent verbal and written communication skills, may qualify them to become future project managers.
- Project Management
- PowerPoint
- Network Infrastructure
- Broadband
- SLA
- Network Project
How much can you earn with SLA skills?
You can earn up to $63,521 a year with sla skills if you become a data center operations supervisor, the highest-paying job that requires sla skills. Account delivery managers can earn the second-highest salary among jobs that use Python, $121,018 a year.
| Job title | Average salary | Hourly rate |
|---|---|---|
| Data Center Operations Supervisor | $63,521 | $31 |
| Account Delivery Manager | $121,018 | $58 |
| Regional Information Technology Director | $130,049 | $63 |
| Will-Call Coordinator | $34,284 | $16 |
| Technology Leader/Manager Information Technology | $105,587 | $51 |
Companies using SLA in 2026
The top companies that look for employees with sla skills are HCL Technologies, Deloitte, and Macy's. In the millions of job postings we reviewed, these companies mention sla skills most frequently.
| Rank | Company | % of all skills | Job openings |
|---|---|---|---|
| 1 | HCL Technologies | 24% | 190 |
| 2 | Deloitte | 15% | 25,107 |
| 3 | Macy's | 7% | 2,108 |
| 4 | CCI Systems | 6% | 252 |
| 5 | Accenture | 5% | 11,899 |
2 courses for SLA skills
1. Master Microsoft Dynamics 365 Queues, Entitlements & SLAs
Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Queues, Entitlements and Service Level Agreements (SLAs)?If yes, then this course is for you. WHY TAKE THIS COURSE? Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business? Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365. If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365. So, go ahead, enroll in this course to become an expert. Wish you all the very best...
2. TESOL Teacher Training: Second Language Acquisition (SLA)
This course will expose you to prominent learning theories in the field of education today. Since there is no one correct learning theory, you will learn the basics of what these theories say, where problems lie in application, and how to use them in your classroom management, lesson planning, and lesson delivery. This course has been carefully crafted so that participants with no formal education background can easily partake in the course. Likewise, the course has been designed for new educators with no experience, educators with years of experience, and everyone in between. Anyone can take this course! The dreaded theory course has been made fun and useful for all participants. With the use of engaging whiteboard videos, useful worksheets, and presentation videos, the course is designed to challenge your mind while being captivating at the same time. The course is guided by an instructional design framework created by the author, which is based off several prominent learning theories. So this course is just not a mishmash of activities to fill time, but a carefully sculpted program to guide the participant through a learning experience. Most educators learn how to teach by methodologies, but now, I am here to show you how to start teaching by learning theory to truly see results in your classroom...