Top 20 companies that use SLA

2. Deloitte

How Deloitte uses SLA:

• Worked with the R2R team to develop Auto Accounting and SLA rules to account for the Project Cost and Billing transactions.

Most common skills for Deloitte:

• Project Management
• Java
• Business Development
• Process Improvement
• Business Process
• Financial Statements

3. Macy's

Most common skills for Macy's:

• Sales Floor
• Customer Service
• Product Knowledge
• Sales Associates
• POS
• Stock Room

4. CCI Systems

Most common skills for CCI Systems:

• Network Systems
• Traffic Control
• Infrastructure
• Customer Service
• Test Equipment
• SMT

5. Accenture

How Accenture uses SLA:

• Key contributor in contract creation, negotiation, and SLA conformity to Accenture service standards on new business.
• Adhered to SLA specified by the clients and completing within the targets.
• Ensured SIR or (Defects) are closed in a timely manner and in accordance with the AESM SLA agreements.

Most common skills for Accenture:

• Java
• Project Management
• Architecture
• HR
• QA
• SharePoint

6. Oracle

How Oracle uses SLA:

• Act as the primary escalation manager during service interruption to ensure the service is restored according to SLA terms.
• Modified SLA configurations to ensure that journal entries that get generated meet client's requirements.
• Implemented MOAC (Multi-Org Access Control), and AP/AR Netting functions Worked on SLA (Sub Ledger Accounting).

Most common skills for Oracle:

• Java
• Cloud
• CRM
• UI
• ERP
• HTML

7. Meta

Most common skills for Meta:

• Facebook
• Visualization
• POS
• API
• Twitter
• Java

8. Lumina Foundation

9. CBRE Group

Most common skills for CBRE Group:

• Direct Calls
• HVAC
• Real Estate
• Project Management
• Plumbing
• Customer Service

10. Paychex

How Paychex uses SLA:

• Managed a team of 8 software support research specialists in an extremely challenging environment while maintaining SLA specific goals.
• Tested Volume intensive transactions with peak data loads/user loads and tuned the response times to meets SLA's.

Most common skills for Paychex:

• Payroll
• Linkedin
• Tax Returns
• Java
• Tax Laws
• IRS

11. Amazon

How Amazon uses SLA:

• Involved in Streamlining MCB issues thus making month end closure process on-time with-in defined SLA's.
• Be the focal point for any issues within the network cluster and drive SLA improvements to all AWS Services.
• Perform first level trouble-shooting for facility and rack level events while maintaining SLA and root cause analysis of equipment failures.

Most common skills for Amazon:

• Customer Orders
• Pallets
• Inventory Control
• Pallet Jack
• RF Scanner
• Problem Solve

12. Randstad North America, Inc.

Most common skills for Randstad North America, Inc.:

• PeopleSoft
• ERISA
• Data Entry
• Open Positions
• Business Development
• Production Floor

13. Xerox

How Xerox uses SLA:

• Improved SLA performance by 10-15% within first year.
• Managed Xerox's biggest client's (100,000+ employees) service requests/escalations and established processes to meet the SLA.
• Worked on critical tickets, meeting the response SLA of fifteen minutes and the disposition SLA of one day.

Most common skills for Xerox:

• Customer Satisfaction
• Customer Service
• Computer System
• Customer Issues
• Medicaid
• Troubleshoot

14. Robert Half

How Robert Half uses SLA:

• Learned priority management SLA times, and procedures.
• Manage all helpdesk operations and optimize performance to meet SLA.
• Attended SLA & OLFM Configuration, business contract booking & modification training classes.

Most common skills for Robert Half:

• Customer Service
• Expense Reports
• Payroll
• Journal Entries
• Data Entry
• QuickBooks

15. Prime Therapeutics

Most common skills for Prime Therapeutics:

• SAS
• Hippa
• End-To-End Testing
• Medicare
• HIPAA
• Outbound Calls

16. Ensono

Most common skills for Ensono:

• Technical Support
• Content Creation
• Dashboards
• PowerPoint

17. Humana

How Humana uses SLA:

• Created and monitored SLA alerts.
• Updated SharePoint with new or existing provider request for SLA and compliance.

Most common skills for Humana:

• CMS
• Medicare
• Customer Service
• Outbound Calls
• Medicaid
• HIPAA

18. Highmark

Most common skills for Highmark:

• Strong Analytical
• Customer Service
• Medicare
• PL/SQL
• Process Improvement
• Test Cases

19. Verint

How Verint uses SLA:

• Improved SLA's, reporting and metrics by selecting and implementing Web Help Desk as our global help desk software platform.
• Engage with customers within established SLA's as well as communicate with Product House on an as-needed basis.

Most common skills for Verint:

• Saas
• Customer Support
• Rest API
• Application Support
• Facebook
• VPN

20. defi SOLUTIONS

Most common skills for defi SOLUTIONS:

• Quality Standards