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9 jobs that use SLA the most

Jobs that use sla the most include data center operations supervisor, account delivery manager, and regional information technology director.

What jobs use SLA the most?

1. Data Center Operations Supervisor

How data center operations supervisor uses SLA:

  • Manage the entire project including researching/procuring the hardware, installing require infrastructure, and establishing backup policy/rotation for the entire company.
  • Create AGM server baseline templates in VMware to persistently meet compliance standards with every virtual server install.
  • Supervise rack mounting of servers, network switches, routers, and storage arrays in data center.

Most common skills for data center operations supervisor:

  • SLA
  • Customer Service
  • Network Hardware
  • HVAC
  • Mainframe
  • Level Agreements

2. Account Delivery Manager

How account delivery manager uses SLA:

  • Create reporting model and processes and manage team performance toward achieving SLA.
  • Deliver account planning and manage end-to-end support delivery for large healthcare account.
  • Manage product deployments, data migration and transformation, infrastructure (network connectivity, storage requirements, processing requirements).

Most common skills for account delivery manager:

  • Service Delivery
  • Customer Satisfaction
  • SLA
  • Client Relationships
  • Cloud
  • Escalation Management

3. Regional Information Technology Director

How regional information technology director uses SLA:

  • Manage Avaya VoIP systems in Los Angeles and Irwindale.
  • Manage all facets of infrastructure, ERP and telephony systems.
  • Manage the SLA requirements for technical staff to comply regarding users expectations.

Most common skills for regional information technology director:

  • Customer Service
  • Project Management
  • SLA
  • Desktop Support
  • PMO
  • ITIL

4. Will-Call Coordinator

How will-call coordinator uses SLA:

  • Utilize TMS to actively manage on-time performance and automation objectives
  • Provide assistance to patients how to place order for meals and explain dietary restrictions if need.
  • Coordinate communication between patients, family members, medical and administrative staff, or regulatory agencies.

Most common skills for will-call coordinator:

  • Customer Service
  • Delivery Schedules
  • Inbound Calls
  • SLA
  • Escalate
  • Pullers

5. Technology Leader/Manager Information Technology

How technology leader/manager information technology uses SLA:

  • Lead global team in implementing interfaces that connect ERP system with external manufacturers.
  • Design and manage integration of finance functionality from ERP to new web platform running on Hybris.
  • Manage and adapt forecasting tools to effectively monitor inventory, consolidate financial and operational KPI's (SharePoint).

Most common skills for technology leader/manager information technology:

  • Architecture
  • Customer Service
  • Java
  • CSS
  • SLA
  • PHP

6. NOC Manager

How noc manager uses SLA:

  • Manage execution of rollouts, operational changes, and routine maintenance procedures across business lines within strict maintenance windows.
  • Ensure peak network reliability through managing network performance metrics.
  • Manage core-network including all Cisco infrastructure elements including firewalls and perimeter routers.

Most common skills for noc manager:

  • Metrics
  • Network Operations
  • Windows
  • SLA
  • Customer Satisfaction
  • ITIL

7. Manager, Vendor Relations

How manager, vendor relations uses SLA:

  • Manage lead generation: website, Google AdWords and SalesForce.
  • Develop and manage value-based pricing strategy that maximize profitability and marketability of limited-inventory advertising portfolio.
  • Issue request for proposals (RFP's) and request for information (RFI's) for assign commodities.

Most common skills for manager, vendor relations:

  • Vendor Management
  • Vendor Relations
  • Vendor Performance
  • Customer Service
  • SLA
  • Vendor Compliance

8. Help Desk Team Lead

How help desk team lead uses SLA:

  • Lead testing of pilot VPN software; configure technologies to aid in managing Windows/mainframe accounts.
  • Assist in managing SQL database ensuring network connectivity, integrity of data and schedule tasks are complete.
  • Manage the wireless accounts for all user's providing replacements and troubleshoot cell phone issues and billing questions.

Most common skills for help desk team lead:

  • Technical Support
  • Desk Support
  • Help Desk
  • Remedy
  • SLA
  • ITIL

9. Project Manager Networking

How project manager networking uses SLA:

  • Lead the PMO sponsor global Infonet infrastructure network closure.
  • Manage fiber and broadband network deployments at corporate data centers.
  • Manage network of VMS and Unix systems on an ethernet-base network.

Most common skills for project manager networking:

  • Project Management
  • PowerPoint
  • Network Infrastructure
  • Broadband
  • SLA
  • Network Project

Other skills