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  • Automation Engineer

    STAQ Pharma 3.7company rating

    Columbus, OH

    We seek an intermediate level Process Automation Engineer who will take ownership of the technical aspects of manufacturing facility automation/monitoring. The Automation engineer will bring expertise in process optimization, troubleshooting operational issues, supporting operations/manufacturing, facility technologies, and new projects.The Automation Engineer will apply fundamental engineering principles to the design and execution of system modifications, experiments, and new projects. As a key technical resource, the Automation Engineer will collaborate closely with IT, Maintenance, Operations, Quality to solve engineering Controls and Data Systems problems and drive process improvements in a cGMP environment Responsibilities: Collaborate with IT to procure and install hardware and software to meet Operations and Quality requirements. Accountable for the set-up and maintenance of SCADA systems. Program a variety of PLC software platforms. Program a variety of HMI software platforms. Accountable for commissioning and verification of all PLC, HMI, and serialization systems. Responsible for implementing, troubleshooting, and maintaining BAS, FMS, Filling, Packaging, Labelling, and vision/inspection systems. Install sensor-based systems as necessary to collect production data and monitor changes in production status. Work with IT for connectivity and maintain cyber security standards. Responsible for support of FAT/ SAT/ Validation activities and processes on a global basis. Responsible for training other departments on all aspects of automated equipment. Provide expedient and 24-hour technical support for troubleshooting and maintaining equipment at all facilities as required. Travel to vendor facilities to support FAT/SAT processes. Occasionally work outside normal business hours. Maintain comprehensive documentation of SCADA system configurations, network diagrams, and operational procedures. Interface with other departments as necessary Learn and train on new systems as required Perform other duties as assigned by Manager/Supervisor Required Skills/Abilities: (examples) Must be a team player and effectively collaborate with internal departments. Excellent attention to detail. Experience in a regulated manufacturing industry. Demonstrates ability to handle multiple responsibilities at any given time. Must possess or attain a Passport and are able to travel domestically 30% and internationally up to 10% of the year Must be able to be employed in the US Education and Experience: 3-5 years of experience being responsible for a medium size SCADA system. Bachelor's degree in Computer Science, Electrical Engineering, Mechanical Engineering, Chemical Engineering, or other relevant engineering discipline. (degree requirement can be satisfied with industry standard certifications or experience) Fundamental knowledge of cybersecurity best practices for automation and control systems, especially in regulated environments. Strong project management skills with proven ability to handle complex tasks Excellent verbal and written communication, presentation, and technical writing skills Excellent problem-solving and troubleshooting skills Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.
    $67k-86k yearly est. 4d ago
  • Project Engineer

    LRT Restoration Technologies

    Columbus, OH

    We are seeking a motivated and detail-oriented Project Engineer to join our dynamic team. The ideal candidate will play a pivotal role in overseeing various construction projects from inception to completion, ensuring that all aspects are executed efficiently and effectively. This position requires strong project management skills, proficiency in construction management software, and a solid understanding of engineering principles. Your responsibilities in this role: Maintain contract documents, posting and distribution of addenda, field orders, RFI's and Requests for Proposal Control shop drawings and submittals to review for contract compliance and establish a routing process to ensure that all involved in the work are kept informed Lead the project QC including all deviation reports, pre-pour inspections, completion lists, testing reports, etc. and actively update the Project Manager and Superintendent Coordinate Requests for Information to and from architectural engineer, owner and other contractors and subcontractors Assist in assembling proposals and prepare owner change order requests Maintain “As-Built” drawings; prepare final close out sets Secure operations manuals guarantee and warranties; assist in project close-out What you need to qualify: 1-3 years of relative job experience in commercial construction highly preferred BS degree in Construction Management or Engineering Thorough understanding of industry practices and standards Strong foundation in database management (ex. Excel) and related industry software (ex. Bluebeam) Highly collaborative work style with excellent communication skills Join us as we build innovative solutions in the construction industry! LRT is proud to be an Equal Opportunity Employer and member of the Drug Free Safety Program.
    $63k-85k yearly est. 5d ago
  • Head of Marketing

    1St. Place Spiritwear

    Remote job

    We are looking for a Head of Marketing who breaks the mold of what “marketing people” have become. If you are an exceptional marketer who has always felt a little out of place in today's marketing culture, I'd like you to seriously consider this role. We are a family-owned business based in a suburb of Cleveland, Ohio, that operates two growing brands: 1st Day School Supplies and 1st Place Spiritwear. We sell school supplies and spirit wear to real families, real schools, and real communities. We are not chasing fads, politics, or social agendas. We are focused on serving schools, parents and kids at a very high level. The truth is, a lot of marketers want remote work, side gigs, and maximum flexibility. They are more interested in their personal lifestyle than building something lasting with a team. That is not who we are, and not who we are looking for. We are looking for the rare marketer who: Takes pride in coming to work, in person, five days a week Still believes in traditional family values and a strong work ethic Wants to be on a winning team that actually shows up Is frustrated that many marketers push agendas more than products Wants to build a department, not just fill a role From a skills standpoint, here is what we need: 7+ years of experience in marketing, growth, or ecommerce Experience managing campaigns, calendars, and budgets Strong understanding of ecommerce fundamentals; apparel experience is a plus Comfort working with outside agencies for growth marketing and branding The ability to lead, develop, and hold a small team accountable Strong project management and follow-through This is an in-office role based in Hinckley, Ohio. If you need or prefer remote or hybrid work, this will not be a fit. We believe great work is done together, in the same building, working side by side. We offer a competitive salary, performance-based bonus opportunities, and a comprehensive benefits package. In this role you will: Lead the overall marketing efforts for 1st Day School Supplies and 1st Place Spiritwear Manage and develop two brand managers (one focused on school supplies, one on spirit wear) Oversee our relationships with our growth and branding agencies Drive coordinated campaigns across email, digital, social, and product launches Work closely with ownership, sales, and operations to grow the business Help build an in-office marketing culture based on results, loyalty, and hard work If you are the kind of marketer who has strong skills but has never quite felt at home in a culture that rewards agendas over products, comfort over effort, and lifestyle over loyalty, this may be the opportunity you've been waiting for. To apply, please send your resume and a compelling letter explaining why this role and this type of culture appeal to you.
    $111k-167k yearly est. 2d ago
  • Customer Executive Food Service CMC

    Bimbo Canada

    Remote job

    Have you ever enjoyed Arnold, Brownberry or Oroweat bread? A Thomas' English muffin or bagel? Or perhaps snacked on a Sara Lee, Entenmann's or Marinela cake or donut? If the answer is yes, then you know Bimbo Bakeries USA! More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves. #LI-VB1 Come join the largest baking company in the world and our family of 20,000 associates nationwide! Top Reasons to Work at Bimbo Bakeries USA: Salary Range: $102,000 - $142,800 Annual Bonus Eligibility Comprehensive Benefits Package Paid Time Off 401k & Company Match Position Summary: The Bimbo Bakehouse Customer Executive Non-Comm will lead, develop, and support National Non-Commercial Food Service accounts (Sodexo, Aramark, Compass/Foodbuy, Premier, etc..). In this role, you will be responsible for leading our team within the assigned accounts, identifying new prospects and opportunities as well as monitoring current sales and assuring profitability. You will collaborate with internal teams, including Regional and Broker sales training and launches, R&D, Marketing, Supply Chain, Customer Service, Operations and Consumer Insights. This is a remote position and can be based anywhere in the US. Key Job Responsibilities: * Principal accountabilities include: * Develop mutually beneficial long-term partnerships with customers * Establish relationships with key buying influencers at multiple levels including senior leaders and management. * Understand customer dynamics + initiatives and develop customer strategies to grow. * Align sales activities with internal business strategies and objectives: profitability, market analysis, growth, and capacity utilization. * Manage communication to all functional teams regarding account news and information. * Cultivate customer relationships by developing new business. * Consistently monitor sales performance with existing business, and identify new opportunities. * Field operational calls as needed, and handle service-related issues that may arise. * Stay current with competitive and innovative developments in the marketplace. * Report and present updates and results on a regular basis. * Align with Business unit strategies and objectives: profitability, market defense, growth, and capacity utilization. * Reach corporate revenue and profit goals when aligning specific customer strategies. * Organize and maintain contract and pricing programs with each account. * Effectively communicate (written and oral) and present to external and internal customers as required. * Engage with customer culinary leads to present new and existing products + capabilities. * Share best practices, ideas, and creative ways to enhance and improve internal processes. * Must be able and willing to travel. Key Behavioral Competencies: * Must have excellent organizational, communication (written and oral), and interpersonal skills. * Financial and business analysis experience preferred. * Strong project management skills are required. Leadership Competencies: * Adapts approach and attitude in real time, according to the changing demands of different situations. * Creates a climate where people are motivated to do their best to help the organization achieve its objectives. * Holds self and others accountable to meet commitments. * Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Education and Work History: * BA/BS in Business or related field is preferred. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted. * Minimum of 5 years of experience performing in a sales or account management role. * Must have prior experience directly managing non-commercial customers. * Proficient in Microsoft Excel, Power Point, Word, and Outlook. The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job. Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $35k-69k yearly est. 32d ago
  • Sr. Audit Manager- Treasury/Finance

    City National Bank 4.9company rating

    Remote job

    WHAT IS THE OPPORTUNITY? Responsible for managing complex audits and supervising auditors assigned to the audit in one of the following areas:The bank's financial and operational audits to assess the adequacy of the banks accounting and operating control environment. Wealth management and fiduciary audits in corporate, employee benefit, and personal trust relationships, propriety mutual funds, investment management, broker/dealer and security sales and trading activities. IT audits including network, databases, operating systems, information security applications, security administration and business continuity planning. Compliance audits assessing the bank's compliance program to ensure processes are adequately designed and functioning effectively to meet regulatory requirements. Data Analytics supporting the continuous improvement of audit methodologies, audit approach and related practices with particular emphasis towards collaboration with key partners, leveraging the use of information analytics, business intelligence, data mining and other enabling approaches, technologies and tools. What you will do Assists with the development of audit budget estimates for respective area of focus. Assists with the development of the annual risk assessment and audit plan Leads and performs continuous monitoring activities periodically for the area assigned Maintains ongoing relationships with management of auditable units Tracks and manages audit resources to meet the audit budget and audit plan mandates. Complies fully with all Bank policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Completes all required training. Acts as a role model/mentor to lower level Auditors Enhances and maintains morale of the audit staff Performs on-the-job training of lower level auditors Evaluates and provides performance feedback to lower level auditors Reviews work of others and provides technical training as necessary to enhance lower level auditors' performance Participates in interviews and evaluations of new applicants. Keeps informed of new services, products and events that have a significant business and technology affect. Keeps abreast of changes in the business, regulatory, and accounting and control environments in which City National Bank operates, especially for audit areas assigned. Must-Have Bachelor's Degree or equivalent Minimum of 7 years of audit experience CPA - Certified Public Accountant CPA, CIA, CISA, or CFA Skills and Knowledge Must possess strong managerial, organizational, and verbal and written communication skills. 6 + years of required experience in the Treasury space with Liquidity and/or IRRBB risk management coverage within a financial institution Experience in a bank regulatory environment, handling regulatory issues (MRIAs/MRAs) and/or regulatory expectations Experienced in managing and mentoring staff Excellent writing and communication skills Strong project management skills Compensation Starting base salary: $99,000 - $176,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks . ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami. In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves. City National Bank does business in Miami and the state of Florida as CN Bank. For more information about City National, visit . EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at . These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
    $99k-176k yearly 3h ago
  • Consumer Bank Marketing Engagement & Communication Associate

    Jpmorgan Chase 4.8company rating

    Columbus, OH

    Join our Consumer Bank Marketing Engagement & Communication team as an Associate within the Branch Engagement pillar, where you will have the opportunity to develop and manage key retail marketing initiatives. This role offers a chance to contribute to campaigns that increase retention, financial health, and digital adoption across the Consumer Bank, as part of a rewarding and dynamic work environment. As an Associate in our Branch Engagement & Communication team, you will thrive in a creative environment and enjoy managing the end-to-end creative. You will lead the execution of engagement marketing programs supporting our 5,000 retail branches, partnering closely with our marketing strategy team. Initiatives will span multiple channels and will support our banking leadership pillars of advice, security, and convenience, with an emphasis on digital. You will have the chance to demonstrate strong project management skills, work collaboratively with many business partners, and thrive in a fast-paced, always-changing work environment. **Job Responsibilities** + Manage the end-to-end creative development and execution of branch-based marketing campaigns ensuring initiatives are on-strategy, on time and within budget parameters + Collaborate with marketing strategy partners to define scope, strengthen campaign strategy, oversee the development and delivery of targeted and local marketing programs to drive awareness, build loyalty, and connect with the community Effectively and efficiently work within multiple systems and processes throughout creative development to ensure the proper approvals and controls required for a successful launch are completed + Contribute innovative and creative ideas as well as channel best practices + Think critically and make recommendations to optimize campaigns to improve results, efficiencies and reduce costs + Contribute to ongoing improvement of internal processes to drive operational efficiencies, and speed to market across projects + Manage deliverable expectations and deadlines + Work across multi-functional teams, including Brand, Operations, Controls, and Legal/Regulatory **Required qualifications, capabilities and skills:** + 3+ years experience in a marketing campaign execution role + Ability to manage multiple initiatives simultaneously, working well under pressure with tight deadlines + Proactive mindset when problem solving and creating new solutions + Strong relationship development and negotiating skills; ability to earn respect and trust among internal and external business partners and team members + Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities + Creative and innovative mindset with a focus on constant improvement + Excellent written and oral communication skills **Preferred qualifications, capabilities and skills:** + 4-year college degree Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
    $56k-78k yearly est. 25d ago
  • Nonqualified Deferred Compensation Plan Communications Consultant

    Ascensus 4.3company rating

    Remote job

    Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive. Section 1: Position Summary As a Nonqualified Deferred Compensation Communications Consultant, you are passionate about educating and clearly communicating the benefits of nonqualified retirement plans. You thrive on communicating complex and challenging information in a simple to understand, straightforward manner. You write to inspire positive retirement plan behavior (enrolling, saving more, etc.) that leads to plan understanding, appreciation, and engagement. In this position, you will be responsible for creating and executing customized, targeted communication campaigns that enhance the overall participant experience and achieve measurable business objectives. Objectives may include enhancing plan knowledge and appreciation, increasing participation and contribution rates, clarifying NQDC distribution rules and strategies, and product rollouts. The NQDC Communication Consultant works to support all NQ plans, including Newport and institutional partners. Section 2: Job Functions, Essential Duties and Responsibilities Research, design, write, and edit NQDC communications programs, using a multi-media approach, i.e., email, print, digital, face-to-face, etc. Partner with Marketing to create global education materials used by NQDC plans. Support our NQ institutional partners in terms of participant communications including core educational materials, client-specific requests, and special projects/request. Create customized targeted communication campaigns for clients based upon their goals and objectives. This includes identifying measurable goals and results for each campaign. Engage with the product and compliance teams to ensure materials are accurate and approved for use with participants. Proactively recommend new communication initiatives based on marketplace observations, participant, and client needs. Travel: Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always . They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day. Supervision None Section 3: Experience, Skills, Knowledge Requirements Bachelor's degree in Communications, English, Business Administration, Marketing or related field. At least seven (7) years experience in the retirement plan (preferably NQDC) or benefits consulting marketplace, with demonstrated expertise across various marketing disciplines including participant communications programs. Strong attention to detail and experience proofreading and editing. Strong PC skills, including MS Suite (advanced PowerPoint), Adobe, Illustrator, and Brainshark. Excellent writing and creative skills. Knowledge of graphic identity standards. Problem solving skills: Must be proactive and resourceful and able to exercise sound judgment. Interpersonal skills: Works well with others; able to work as a team member and interact effectively with all levels of employees including senior executives. Strong project management skills: Able to develop and execute project plans. Manage multiple assignments at a time and work well under pressure. Knowledge of current issues and marketplace trends. High degree of personal initiative, dedication, and commitment to making the client's initiative successful and of the highest quality. Must have the ability to accept responsibility for every aspect of assigned work. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. We are proud to be an Equal Opportunity Employer Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
    $98k-139k yearly est. Auto-Apply 48d ago
  • Senior Sales Operations Specialist

    Fleetworthy 4.0company rating

    Remote job

    We Speak Safety and Efficiency: In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand. Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money. With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant. Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology. At Fleetworthy, you're in the driver's seat! About the Role We're looking for a highly motivated, analytical Sales Operations Specialist to join our growing team. This role sits within Revenue Operations and partners closely with Sales, Sales Enablement, Marketing, IT, Finance, and Customer Experience to improve operational efficiency, strengthen data integrity, and scale our revenue systems. You'll be a hands-on Salesforce power user/admin who also loves connecting systems, improving processes, and applying automation/AI to help teams sell smarter. This is an ideal role for someone who is detail-oriented, curious, and eager to build best-in-class workflows and reporting across a modern GTM tech stack. What You'll Do Lead CRM Data Hygiene & Governance Drive ongoing data hygiene efforts including de-duplication, enrichment, lifecycle management, and compliance. Establish and maintain data standards, field definitions, and operational guardrails in partnership with cross-functional teams. Ensure pricing, products, and contract-related records are accurate and accessible for leadership. Drive CRM, Automation, and AI Improvements that Move the Needle Support Salesforce workflows, automations, and user experiences that increase seller productivity and data quality. Identify high-impact opportunities for AI-enabled enhancements (e.g., routing, enrichment, activity capture, pipeline hygiene, forecasting support). Partner with stakeholders to translate business needs into scalable system solutions. Support integration troubleshooting, monitoring, and documentation to ensure reliable data flow and clean handoffs between systems. Build Reporting, Insights, and Operational Confidence Create and enhance Salesforce reports and dashboards to support pipeline visibility, activity tracking, funnel performance, and operational KPIs. Support BI workflows and stakeholder reporting needs (e.g., Power BI). Collaborate with data teams on data transformations/queries as needed (SQL-heavy environment). Project & Change Management + Enablement Partnership Drive planning, prioritization, and delivery of RevOps system projects and enhancements. Partner with Sales Enablement to monitor adoption, launch improvements, and deliver training and communications. Build and maintain process documentation, tool training materials, and integration documentation. Support user onboarding/offboarding across the revenue tech stack and maintain internal knowledge articles. Additional Revenue Operations Support Maintain pricing and contract records in Salesforce and systems like LinkSquares (and/or DocuSign). Perform other Revenue Operations and data-related tasks as needed. What You'll Bring (Requirements) 3+ years in a Revenue Operations / Sales Operations function with a focus on systems, process, and business operations. Salesforce Administrator experience (3+ years) including configuration, customization, automations/flows, reports, dashboards, and security/access fundamentals. Strong working knowledge of Salesforce Sales Cloud (bonus for Revenue Cloud and/or Service Cloud). Strong working knowledge of SQL (comfort writing queries to validate, troubleshoot, and analyze GTM data). Strong proficiency with Excel (advanced formulas, pivot tables, data visualization). Experience supporting and/or owning system integrations (APIs, middleware concepts, data mapping, sync behavior, error handling). Experience with BI and reporting tools such as Power BI (or equivalent). Strong project management skills: scoping, prioritization, documentation, stakeholder alignment, and execution. Excellent interpersonal and communication skills, able to explain technical concepts to non-technical stakeholders. Ability to thrive in a fast-paced environment with multiple priorities and evolving requirements. A builder mindset: curiosity, strong ownership, and a passion for learning new technologies. Preferred Qualifications (Nice-to-Have) Experience with Databricks (or modern data platforms/warehouses). Experience with SOQL tooling and admin accelerators (e.g., Salesforce Inspector, Workbench, AppExchange tools). Familiarity with data enrichment and routing best practices. What Success Looks Like Salesforce is trusted: cleaner data, fewer duplicates, consistent definitions, and better governance. The revenue tech stack “just works”: integrations are stable, documented, and easy to troubleshoot. Sellers and leaders have clear visibility: dashboards and reporting are adopted and actionable. What Drives Us to Work Every Day: We pride ourselves on making a difference, for our employees, clients, and their businesses. We accept team members for who they are and what they bring to the table. We are proud to build all our relationships based on transparency and trust. We are a team of energetic and curious individuals passionate about the work we do every day! Our Core Values - We are 1TEAM People 1st - People 1st! We win as a team by collaborating, having each other's backs, and bringing out the best in each other. We always treat others as they would like to be treated. Trust - We inspire trust by delivering on our promises, owning outcomes, being transparent in our communications, and acting with integrity. Every Trip Matters - Because every trip that our customers take is important to them, it's important to us. Whether it is a load being hauled across the country or a service vehicle traveling on a toll road, our customers count on us to deliver the right expertise, software, and data to make every trip safe, efficient, and productive. Always Innovating - We solve for the customer and focus on outcomes. We are nimble in our approach. When we fail, we fail fast and learn from it. We are here to disrupt, not to fit in. Mindset - We are committed to a growth mindset. Our efforts and attitudes are what determine our abilities. We embrace good criticism. We seek new challenges. We never stop learning. About Bestpass: Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all sizes. Bestpass saves fleets time and money by consolidating payments and providing insight into cost per vehicle. Bestpass, founded in 2001, covers 100% of major toll roads across the U.S., supports more than 30,000 customers, and processes over $1.5 billion in toll transactions annually. Bestpass offers a range of toll coverage options for owner-operators, regional fleets, and national fleets, as well as customized solutions for specific needs. About Fleetworthy Solutions: Fleetworthy Solutions, Inc. provides DOT safety and regulatory compliance services to commercial fleets that take them Beyond Compliant. Fleetworthy combines exceptional client service, advanced technologies, and more than 40 years of transportation industry expertise to make sure that drivers and assets are truly fleetworthy. The company helps private fleets, for-hire carriers and third-party logistics companies of all sizes surpass compliance of federal, state, and local regulations and streamline processes to reduce costs and mitigate risks. Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations
    $54k-88k yearly est. Auto-Apply 4d ago
  • Program Manager, People Programs

    Stitch Fix 4.5company rating

    Remote job

    , Inc. Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco. About the Role The Program Manager, People Programs will oversee the execution of key P&C initiatives that bring our People strategy to life. This role is hands-on, managing detailed project plans, tracking progress, and ensuring deliverables are met on time and within scope. You'll partner closely with the People Leadership Team (PLT) and cross-functional teams to align on priorities, remove roadblocks, and drive operational excellence. This high visibility role requires strong organization, communication, and problem-solving skills to turn strategy into action and ensure smooth execution across multiple HR work streams. This is an individual contributor role reporting to the Chief People Officer. You're excited about this opportunity because you will… You'll build clarity, drive collaboration, and turn strategy into action. You'll connect work across the People & Culture functions (Talent, Total Rewards, Talent Development, Business Partners, DEI, and Shared Services) building structures, managing timelines, and ensuring cross functional projects deliver measurable impact. You'll develop and manage day-to-day execution of P&C initiatives and rhythms of the business, ensuring alignment and timely delivery. Build and maintain project plans, track progress, and communicate updates to stakeholders Streamline processes and embed tailored AI solutions to increase efficiency and consistency in program delivery. Track outcomes and report progress on key milestones and success metrics. We're excited about you because… 5-8 years of broad experience across HR and project managements and bring core understanding of programs across Talent, Total Rewards, Talent Development and Management, DEI, and People Operations. Strong Project Management Skills Highly organized with the ability to manage multiple timelines, deliverables, and stakeholders simultaneously. Skilled in building clear project plans, tracking milestones, and driving accountability Excellent Strategic Execution and Cross-Functional Collaboration Connects day-to-day project work to broader HR and business strategy. Anticipates roadblocks, problem-solves proactively, and ensures smooth delivery of cross functional initiatives Works effectively across all HR functions (e.g., Talent, Total Rewards, L&D, BP, DEI, Operations). Builds trust and alignment with diverse stakeholders, balancing priorities and perspectives. Clear Communication Communicates complex updates simply and clearly to a variety of audiences, including executives. Keeps stakeholders informed through concise reporting, summaries, and dashboards. Brings Change Agility that is Results Oriented Adapts quickly to shifting priorities and evolving business needs.Thrives in ambiguity and can turn ideas into structured plans. Focused on driving measurable outcomes and ensuring follow-through on commitments. Why you'll love working at Stitch Fix... We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You'll bring these characteristics to life in everything you do at Stitch Fix. We cultivate a community of diverse perspectives- all voices are heard and valued. We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. We win as a team, commit to our work, and celebrate grit together because we value strong relationships. We boldly create the future while keeping equity and sustainability at the center of all that we do. We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact. We offer comprehensive compensation packages and inclusive health and wellness benefits. Compensation and Benefits This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, location, and performance. This position is eligible for an annual bonus, and new hire and ongoing grants of restricted stock units, depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site. Salary Range$98,300-$164,000 USD This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: **************************************************************** Recruiting Fraud Alert: To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at ************************************** or ************************************** Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email *********************. You can read more about Recruiting Scam Awareness on our FAQ page here: ***************************************************************************************
    $98.3k-164k yearly Auto-Apply 49d ago
  • Meeting & Event Planner, Attendee Recruitment & Engagement

    Cardinal Health 4.4company rating

    Columbus, OH

    _This position is remote and can be based anywhere within the United States. Candidates must be able to work EST or CST business hours._ **_What Meetings and Events contributes to Cardinal Health_** Meetings and Events is responsible for the development, planning and implementation of internal and external meetings, events, and trade shows aligned with strategic business and brand objectives. **_Job Summary_** The **Meeting & Event Planner, Attendee Recruitment & Engagement** will work closely with Meeting Managers, Pharmaceutical clients and Healthcare Professional partners, assisting in the successful execution of both promotional and consulting activities, and is particularly responsible for working with our database and project managers to create invitation lists and manage outreach to our applicable audience for each event as well as maintaining tracking spreadsheets and providing status reports. This position will serve as the attendee recruitment lead for Meetings and Events. **_Responsibilities_** + Create attendee recruiting strategy for assigned projects + Manages recruiting efforts per guidelines identified by the project manager and client. + Work with senior team members to generate applicable invitation lists for each event. + Adherence to compliance regulations, i.e. debarment rules, repeat rules, etc. + Participate in internal and external meetings on a weekly basis + Work in CVENT to track incoming registrations and manage the registrant approval process + Work in CVENT to run registration reports and disseminate to the appropriate distribution list. + Assist in onsite attendee support at assigned events. + Work with meeting managers on collection and tracking of contracts and W9s and monitoring compliance to all guidelines. **_Qualifications:_** + Bachelors degree in a related field, or equivalent work experience, preferred + 3+ years' experience in related field, preferred + Previous experience working with HCPs preferably with and oncology and/or rheumatology focus + Experience in event marketing, event planning, or audience recruitment, preferably in the healthcare or life sciences industry, highly preferred + Experience working with event management systems (CVENT) and with CRM systems + Strong Excel experience preferred (Vlookups, etc highly preferred) + Strong project management and organizational skills + Strong written and verbal skills + Ability to work in a fast-paced, demanding environment + Ability to travel up to 35% (approx 1x per month for a few days) **_What is expected of you for success in your role:_** + Manages invitation process for assigned events. + Attends internal planning and strategy calls and provides regular registration updates. + Demonstrates strong interpersonal skills and serves as a strategic advisor to invitees. + Utilizes software to track registrations, responses and other information for meetings & events. + Translates the goals and objectives of customers into an applicable target invitation list. + Adheres to and communicates established compliance guidelines for all attendees. **Anticipated salary range:** $67,500 - $90,000 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close: 12/29/2025** *if interested in opportunity, please submit application as soon as possible. _**The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $67.5k-90k yearly 6d ago
  • Customer Onboarding Specialist - FinOps

    Together for Talent

    Remote job

    Headquartered in Austin TX with remote teams across the nation, we are a booming software company with a unique cloud cost optimization platform! Due to growth and demand for our services, we are urgently looking for an Onboarding Specialist with FinOps experience to join our diverse and growing team. You will guide new customers through a seamless onboarding journey, leveraging FinOps expertise to ensure fast time-to-value. You'll simplify cloud cost optimization into actionable steps, manage technical setups, and collaborate with Sales, Customer Success, and Product teams to refine processes. WHAT YOU'LL DO Own end-to-end onboarding for a positive customer experience. Support cloud-specific technical configurations and integrations. Partner with teams to ensure smooth handoffs and process improvements. Standardize and enhance onboarding playbooks for scalability. WHO YOU ARE Cloud cost optimization practitioner experience with AWS, Azure, and/or GCP. Excellent communication, translating technical concepts for business audiences. Organized, detail-oriented, with strong project management skills. Proactive problem-solver, comfortable with financial/usage data and spreadsheets. Thrives in a fast-paced, startup environment. WHAT WE OFFER Competitive base salary ($90-130k DOE) Comprehensive benefits package Long-term incentive program 401k Fully remote opportunity Remarkable career growth opportunity Fun and professional culture in a profitable and growing start-up So, if you have a unique combination of FinOps practitioner knowledge and a customer-first mindset, please apply today!
    $31k-57k yearly est. 60d+ ago
  • SaaS Implementation Coordinator

    Brado

    Remote job

    Job Description About us: Brado is a consumer engagement firm. Our mission is to become the best in the world at empowering brands and organizations to engage with people on their most important life journeys. Across marketing, communications, innovation and consumer engagement technology, we provide transformative results for our clients. Brado offers market research and strategy services, digital marketing services as well as an integrated consumer engagement technology solution. Our Values: At Brado, we value the individual. We believe work and life can be synergistic and should not be at odds. The joy and renewal you get from each source must fuel the other. We have and will continue to cultivate a team who celebrates our diversity of thoughts, beliefs, backgrounds, and lifestyles. We are driven by our passion to do great work with great clients that are truly changing lives. The Role: Position Summary The Delivery Coordinator (SaaS Implementation Coordinator) serves as the operational hub for client onboarding and implementation of our conversational AI platform. You'll manage timelines, drive alignment across internal teams, and ensure a smooth, successful implementation experience. This role requires strong project management skills, attention to detail, and a proactive mindset. You'll work closely with the Client Success Lead to ensure delivery is not just on time and on spec but also aligned to client goals and long-term success. Ideal candidates for this role live in the St. Louis metro area. Quite a few members of our Delivery team live in St. Louis and are in our office 2 or 3 days each week to collaborate and meet in person. Key Areas of Responsibility Project Management & Coordination Own the end-to-end delivery timeline, from kickoff through launch, and into ongoing optimizations. Facilitate project planning, status updates, and progress tracking across all workstreams (strategy, studio, digital marketing, analytics, configuration, engineering, Q/A) Ensure task clarity, on-time execution, and proactive risk management Collaboration with Client Success Lead Act as the operational counterpart to the Client Success Lead, focusing on execution while they focus on client alignment and relationship growth Partner with Client Success Lead to translate client goals into delivery plans and track how implementation decisions support those plans Keep the Client Success Lead informed of delivery progress, blockers, and dependencies so they can manage expectations and proactively engage the client Collaborate on client-facing communications, ensuring clarity around timelines, deliverables, and status updates Client Engagement & Communication Support key client touchpoints, such as onboarding sessions and milestone reviews Coordinate feedback loops and ensure client input is captured, documented, and actioned Build trust through clear, reliable communication and attention to detail Quality Control & Launch Readiness Oversee testing, QA, and final launch prep Ensure all platform elements are accurately configured, aligned to scope, and approved by key stakeholders Support post-launch support and performance monitoring work streams Process & Documentation Maintain detailed documentation of timelines, tasks, decisions, and meeting outcomes Identify opportunities to improve implementation process, checklists, and workflows Requirements Bachelor's degree in Marketing, Communications, Business or equivalent experience. Aligns with our values: People, Commitment, Aspiration, Trustworthiness & Impact 3+ years of experience in project coordination or delivery management, ideally in digital health, SaaS, or healthcare technology Excellent organizational and multitasking skills with a bias for action Proven ability to coordinate across cross-functional teams and manage complex timelines Strong written and verbal communication skills Experience with project management tools Familiarity with conversational AI or healthcare is a plus Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home
    $69k-106k yearly est. 2d ago
  • Remote Manufacturing Operations- Project Manager (Spanish Preferred)

    Amphenol Corporation 4.5company rating

    Remote job

    Amphenol is one of the world's largest providers of high-technology interconnect, sensor and antenna solutions. Our products Enable the Electronics Revolution across virtually every end market including Automotive, Broadband Communications, Commercial Aerospace, Defense, Industrial, Information Technology and Data Communications, Mobile Devices and Mobile Networks. Power Solutions Group, a business unit of Amphenol, is the market leader for power electrical connectors and cables for the Telecom/Datacom Market serving (Storage, Servers, Networks, etc.). We are currently seeking an Operations Project Manager to join our team . RESPONSIBILITIES: As Operations Project Manager, you will be responsible for overall profitable capacity management including productivity, supply chain, lead-time, cost reduction and quality assurance through the implementation of effective strategies, methods, practices and adaptability. You need to manage the big picture and identify potential problems and points of friction and find solutions to maximize efficiency and revenue. The key to the role is to drive with a continuous improvement mindset and skills to best align and optimize financial/operational objectives against customer/market expectations (management of cost/price/profitability), In this role, you will work across many functional teams and stakeholders such as engineering, product management, finance, purchasing, product marketing, sales and our customers. You will partner closely with Site Operations Leaders, Program Managers and Engineering Teams to drive solutions and deliver against demanding customer requirements including schedules, ramp and scale. You will also lead efforts to proactively address quality issues in collaboration with internal teams and suppliers to uphold high standards across operations. A critical part of your responsibilities will include managing customer audit-overseeing preparation and execution to ensure full compliance with documentation and process standards. Additionally, you will coordinate and execute geo-diversity and product transfer projects, working to minimize disruption and maintain operational continuity across global sites. The role will require to travel across the US, Mexico, China and India on a frequent basis working with different Amphenol manufacturing locations, suppliers, and customers. (up to 50% of time) QUALIFICATIONS: BS or equivalent degree in Operations Management or a related/equivalent technical discipline 5+ years' experience in a manufacturing environment in operations management, capacity management, supply chain planning and cost and budget control, preferably in the interconnect industry Manufacturing Process Knowledge: Able to analyze manufacturing processes toward optimization using continuous process improvement tools (i.e., Six Sigma and Lean) Creativity, adaptability, and strong project management to in a rapidly changing, multi-tasking environment. Solid presentation, interpersonal and communication skills, with the ability to interact well with customers Financial and Analytical Aptitude: Ability to interpret and analyze data, information and financial statements, understand costing methodologies and various methods of cost/benefit analysis. Frequent Travel to Asia/Mexico - Fluent Spanish speaker with regular travel to Mexicali, Mexico, contributing to operational expansion and strategic growth." Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, can positively impact the business. Amphenol is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origins. For additional company information please visit our website at ****************************
    $100k-121k yearly est. 11d ago
  • Service Partner Management Consultant

    Ciena 4.9company rating

    Remote job

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute Reporting to the Senior Director Service Partner Management, this role is pivotal in leading and evolving Ciena's strategic and global service partner ecosystem, ensuring alignment with our services business objectives. Collaborate with cross-functional teams to select strategic service partners, ensuring competitive pricing and fostering dedication. Build and maintain strong relationships with service partners, driving collaboration and mutual growth. Support contract negotiations to enhance strategic engagements, delivering cost reduction and rebate programs. Assist in developing and executing service partner agreements, coordinating with Ciena Legal and contract specialists. Oversee onboarding processes for new service partners, ensuring smooth transitions to operational delivery. Coordinate training and skills enablement programs to elevate partner capabilities. Develop cost models, conduct cost analysis, and optimize partner costs to improve financial performance. The Must Haves Minimum 3-5 years of industry experience in project management, program management, customer service, commercial, and contract negotiation. Proven expertise in cultivating strong relationships with service partners. Solid understanding of telecom services delivery functions, including EF&I, maintenance, and managed services. Exceptional negotiation and communication skills, including formal presentations. Proficiency in performance metrics development, data analysis, and crafting metrics reports. Strong project management skills to ensure timely delivery and stakeholder engagement. Advanced proficiency in desktop applications such as Excel, Word, PowerPoint, and project planning tools. Demonstrated success in exceeding agreed-upon metrics and financial management, including P&L analysis. Nice to Haves Experience in contract management and negotiation. Familiarity with AI tools for data analysis and performance metrics development. Proficiency in crafting metrics reports and data management. Expertise in financial management, particularly P&L analysis. Multilingual capabilities are a plus. Pay Range The annual pay range for this position in US is $94700 - $151300. The annual pay range for this position in Canada is C$72400 - C$115600. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
    $94.7k-151.3k yearly Auto-Apply 14d ago
  • Associate Client Advocate - Midwest Region

    WTW

    Columbus, OH

    ** WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at **wtwco.com** . **Description** The Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal delivery activities. The ACA is responsible for supporting client relationships, strategy development, and execution at the insurance program level. This role works in conjunction with a Producer and Client Advocate within our Retail & Distribution Industry Vertical Division (IVD). The Associate Client Advocate (ACA) owns client service activities and client engagement in those activities through daily coordination with an assigned Client Specialist in our Global Service Delivery (GSD) Team. The ACA is the primary point of contact for providing all service, escalation, and placement to meet the client's insurance and risk management needs. The ACA has a strong connection to the client's business with a fundamental understanding of its industry and aids in opportunities to maximize the profitability of existing clients by supporting new business efforts. The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement and retention of that business. This includes engaging with sales and broking to understand marketplace changes, design and deliver client presentations/proposals, assist and respond to defensive RFPs, and attend oral presentations where required. As an ACA you are expected to have: + Basic negotiation skills and demonstrated experience + Basic account management skills and demonstrated experience + Basic project management skills and demonstrated experience + Strong presentation skills + Ability to adapt to change + Solid organization skills + Ability to mentor a Client Specialist colleague As an ACA you have the potential to serve as a mentor to other ACAs, a partner/ team member for others within your IVD, or an ACA Leader. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. **The Role** + Retains existing book of business, develops, and strengthens client relationships + Identifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience + Provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. + Recommend appropriate solutions throughout the policy term (including acquisition due diligence) + Maximizes the profitability of the client account & drives retention of that business + In collaboration with the Client Advocate, actively expands existing client relationships and supports new business prospecting + Collaborates with client teams during Internal and External Strategy Meetings + Engages with sales and broking to understand marketplace changes + Supports the fee/compensation agreement and overall client invoicing processes + Supports defensive RFP responses + Aids in the design and delivery of full client presentations/proposals, client advocacy reports, client service plans and schedules + Coordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources and industry groups to develop and deliver renewal to clients + Ensures all policy requirements (legal, regulatory & compliance) are met + Client-level coordination & management of all service delivery (GSD) + Engage Service Liaisons (Subject Matter Expert or Client Operations Specialist) on escalations + Gather and receive all client information working in collaboration with the Client Specialist + Responsible for coordination of all service delivery activities such as audits, completing second pair of eyes review on policies, resolving all accounting issues, managing aged receivables and bad debt, surplus lines affidavits, issuance of client invoicing and certificates of insurance and auto identification cards **Qualifications** **The Requirements** + Targeted 5+ years of commercial Property & Casualty insurance knowledge/experience in a client-facing role, or demonstrated capabilities to complete role responsibilities + Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation + Depending on the complexity of accountability to understand, interpret, analyze, and/or present analytical models + Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs + Negotiation skills - the ability to drive conflict resolution and secure concessions without damaging relationships. + Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace + Knowledge of commercial insurance renewal end-to-end process, steps and owners + Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations + Daily management of work assignments, mentoring, and collaboration with a Client Specialist + Receptive to feedback; critical thinking and problem-solving skills, high adaptability + Supports Client Advocate (CA) in advocating for change. Provides encouragement, takes control of client deliverables, and team projects, leads key delivery areas, collaborates with internal/external stakeholders, and provides clear guidance to ensure others fulfill roles effectively + Strong project management skills: Support the CA in end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects + Proficient Microsoft Office skills and familiarity with other relevant online tools + Must achieve and maintain an active insurance broker's P&C license, and complete various continuing education activities as needed + Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM) This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. **Compensation and Benefits** Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation. **Compensation** The base salary compensation range being offered for this role is $90,000-$120,000 USD per year. This role is also eligible for an annual short-term incentive bonus. **Company Benefits** WTW provides a competitive benefit package which includes the following (eligibility requirements apply): + **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) + **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (*********************************************************************************************************** ( _Washington State only_ ) + **Retirement Benefits:** Contributory Pension Plan and Savings Plan (401k). Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more. **EOE, including disability/vets**
    $90k-120k yearly 60d+ ago
  • Clinical Documentation Specialist, Professional Fee (Remote)

    Uhhospitals

    Remote job

    Clinical Documentation Specialist, Professional Fee (Remote) - (25000B65) Description A Brief OverviewThe Professional Fee Clinical Documentation Specialist (CDS) will serve as an advisor and expert resource for providers to improve the accuracy of clinical documentation to support patient complexity, risk profiles and appropriate E/M levels thereby supporting the provider's efforts and their professional fee billing. The CDS primarily assist providers in identifying clinically relevant information and capturing the clinical documentation needed to accurately reflect patient acuity. The Professional Fee CDS will focus on the recapture and identification of chronic conditions reflected in Hierarchical Condition Categories (HCCs), which directly impact the patient risk adjusted profile (RAF score) calculated by the associated risk plans. They will also assist with highlighting opportunities based on the provider's medical decision making to appropriately reflect the level of service provided for patient care. The Professional Fee CDS will be responsible for completing pre-visit and post-claim reviews as well as providing clear communication and education to providers on their documentation, coding and billing practices, in adherence to compliance standards set by governing entities such as CMS, AHA, etc. • Pre-visit reviews are intended to identify documentation opportunities for the provider to recapture previously documented HCCs diagnoses, or new suspect conditions not previously captured that are identified by the CDS's comprehensive chart reviews. These efforts assist in establishing accurate risk profiles and related health care costs• Post-claim reviews focus on E/M encounters and highlight opportunities based on a provider's medical decision making and the patient's acuity to support appropriate and accurate E/M level assignments as well as any HCCs identified• The Professional Fee CDS will also coordinate with colleagues from the CDI Program or other members of the organization regarding education and training geared towards improving clinical documentation based on findings from pre-visit and post-claim reviews What You Will DoCoordination with Professional Fee CDI Program leadership and colleagues. Fosters teamwork and utilizes strong team building measures Performs pre-visit chart reviews to assist in highlighting relevant documentation and diagnoses in compliance with governing policies and industry guidelines. Applies a “clinical detective” mindset to identify new HCC diagnosis capture opportunities based on appropriate clinical indicators for the patient. Also performs post-claim reviews focused on appropriate E/M level assignments and any opportunities related to level of service and HCCs. Uses performance and outcome data from third-party support or other sources to identify high priority providers Creates specialty-specific education on relevant topics as identified in data analytics and from clinical encounter reviews and post-claim education chart reviews Develops and maintains a systematic education schedule and approach for providers in the hospital and clinic/office setting including but not limited to complete documentation, appropriate diagnosis code selection, E/M level assignments and updates to coding guidelines. Delivers ongoing feedback and education to communicate importance of complete documentation and key concepts during regular clinic or provider meetings or on individual basis, as needed Upholds working knowledge and stays current on latest CMS and industry guidelines, with specific understanding of HCCs and implications for documentation Maintains strict confidentiality of all patients, employee and physician information according to HIPAA guidelines Additional ResponsibilitiesShares in organization's vision, demonstrates its values, supports its philosophy and is sensitive to its mission. Demonstrates knowledge of and follows departmental and hospital policies and physician office procedures Seeks out opportunities for individual growth and development, including attending various meetings, conferences, courses, seeking certifications, as required. Uses tact and sensitivity when communicating with patients, visitors, co-workers, and other personnel Serves on department and/or institutional committees as requested Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Qualifications EducationHigh School Equivalent / GED (Required) Associate's Degree (Preferred) Work Experience3+ years Coding and/or clinical documentation integrity (Required) Knowledge, Skills, & AbilitiesExtensive clinical knowledge and understanding of pathophysiology (Required proficiency) Strong critical thinking skills and utilization of clinical knowledge to identify potential clinical indicators supporting patient acuity and clarifications of the medical record (Required proficiency) Excellent written and verbal communication skills (Required proficiency) Strong project management skills (Required proficiency) Strong interpersonal skills, with demonstrated success at communicating effectively with all levels of the organization (Required proficiency) Ability to work independently in a time-oriented environment (Required proficiency) Demonstrates skilled ability and comfort with electronic medical records (EPIC preferred) (Required proficiency) Proficient with personal computer applications (Excel, Word, and Power Point) (Required proficiency) Ability to build education material that is meaningful for providers and team members (Required proficiency) Strong problem solving and investigative skills (Required proficiency) Licenses and CertificationsCertified Coding Specialist (CCS) (Required) or Certified Professional Coder (CPC) or CRC, or other coding or CDI credential (Required) Registered Nurse (RN), Ohio and/or Multi State Compact License (Preferred) or Licensed Practical Nurse (LPN), Ohio and/or Multi State Compact License (Preferred) Physical DemandsStanding OccasionallyWalking OccasionallySitting ConstantlyLifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing RarelyStooping RarelyKneeling RarelyCrouching RarelyCrawling RarelyReaching RarelyHandling OccasionallyGrasping OccasionallyFeeling RarelyTalking ConstantlyHearing ConstantlyRepetitive Motions FrequentlyEye/Hand/Foot Coordination FrequentlyTravel Requirements10% Primary Location: United States-Ohio-ClevelandWork Locations: 11100 Euclid Avenue 11100 Euclid Avenue Cleveland 44106Job: Administrative SupportOrganization: UHHS_CodingSchedule: Full-time Employee Status: Regular - ShiftDaysJob Type: StandardJob Level: ProfessionalTravel: Yes, 10 % of the TimeRemote Work: YesJob Posting: Dec 12, 2025, 8:49:50 PM
    $33k-57k yearly est. Auto-Apply 3h ago
  • Remote Training Coordinator / eLearning Content Developer

    Evolution Sports Group

    Remote job

    Remote Training Coordinator / eLearning Content Developer Evolution Sports Group is a leading provider of sports training and development programs for athletes of all ages and skill levels. With a focus on utilizing the latest technology and techniques, we are committed to helping individuals reach their full potential in their chosen sport. We are currently seeking a Remote Training Coordinator / eLearning Content Developer to join our team and help us deliver high-quality training programs to our clients. Job Description: As the Remote Training Coordinator / eLearning Content Developer, you will be responsible for coordinating and developing eLearning content for our sports training programs. This is a full-time, remote position that offers a flexible schedule and the opportunity to work from anywhere. Key Responsibilities: - Collaborate with trainers and subject matter experts to develop eLearning content for our sports training programs - Coordinate and manage the production of eLearning materials, including video tutorials, interactive modules, and assessments - Ensure that all eLearning content is engaging, informative, and meets the needs of our clients - Utilize the latest eLearning tools and technologies to create dynamic and interactive learning experiences - Develop and maintain training schedules and timelines to ensure timely delivery of eLearning content - Monitor and evaluate the effectiveness of eLearning programs and make recommendations for improvements - Stay up-to-date with industry trends and best practices in eLearning and training development - Provide technical support and troubleshooting assistance to clients using our eLearning platform - Collaborate with the marketing team to promote and market our eLearning programs to potential clients Qualifications: - Associates or Bachelor's degree in Instructional Design, Education, or a related field - Minimum of 2 years of experience in instructional design, eLearning development, or a related field - Experience with eLearning authoring tools such as Articulate Storyline, Adobe Captivate, or similar - Strong project management skills and ability to meet tight deadlines - Excellent communication and collaboration skills - Passion for sports and knowledge of sports training techniques and methodologies - Ability to work independently and remotely - Familiarity with Learning Management Systems (LMS) is a plus Why Work for Evolution Sports Group? - Competitive salary and benefits package - Flexible work schedule and the ability to work from anywhere - Opportunity to work with a dynamic and passionate team - Access to the latest technology and tools for eLearning development - Opportunity for growth and advancement within the company If you are a highly motivated and creative individual with a passion for sports and eLearning, we want to hear from you! Join our team at Evolution Sports Group and help us shape the future of sports training. Apply now! Package Details Compensation & Bonuses Competitive Pay Rate: $40-$60/hr based on experience and performance Paid Training: $40/hr for 1-week onboarding training Training Completion Bonus: $700 instant incentive after setup and training Work Schedule Flexible Scheduling: Choose Full-time (30-40 hrs/week) or Part-time (20 hrs/week) Options for morning, afternoon, or evening schedules No weekends required unless preferred Remote Work & Equipment 100% Remote Position - U.S.-based only Company-Provided Home Office Setup, including: High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support Employee Benefits Package Paid Time Off (PTO) + Paid Sick Days Health, Dental & Vision Insurance Mental Health Support Access (virtual consultations) Paid Holidays 401(k) Retirement Savings Option (where applicable) Career Growth & Stability Guaranteed long-term placement with stable weekly hours Fast-track promotion opportunities every 3-6 months Company-sponsored certifications & skills training Internal mobility program - move into leadership, QA, HR, or project roles Extra Perks Monthly wellness allowance Employee recognition rewards Birthday stipend or digital gift card Annual performance review with salary increase potential
    $35k-57k yearly est. 6d ago
  • Revenue Operations Manager

    Teksystems 4.4company rating

    Remote job

    ● Optimize end-to-end sales operations, including forecasting, pipeline management, OMS governance (Boostr/Netsuite), and annual planning. ● Develop dashboards, KPIs, and performance reporting for revenue, pipeline, margin, sell-through, and headcount planning. ● Ensure accurate, timely reporting across Partnerships functions and support revenue analysis for strategic decision-making. ● Provide approval oversight for non-standard deals, balancing profitability, customer needs, and business goals. ● Oversee creation and maintaining of documentation, training materials, and reference guides for sales systems and processes. ● Own the strategic and financial framework for pricing, packaging, and rate card development across onsite and offsite media products. ● Benchmark competitive pricing and margin performance to inform quarterly updates and long-term strategy. ● Analyze sell-through, yield, pacing, and margin data to optimize pricing and packaging and improve inventory efficiency. ● Partner with Sales to craft new media packages and support new category expansion (Baby, CPG, Health). ● Manage rate card mapping and execution within Boostr and ensure cross-functional alignment on product definitions and guardrails. ● Lead annual planning and quarterly forecasting in partnership with Finance and GTM leadership. ● Build and maintain accurate revenue, pipeline, sell-through, and margin models. ● Use ad server yield insights to update pricing and inventory availability and guide sales toward high-value opportunities. ● Oversee inventory management for distribution tactics and 2026 campaigns, addressing risks proactively. ● Serve as the primary owner and administrator for the Koddi implementation, including configuration, permissions, integrations, and vendor management. ● Build and manage the Koddi project plan in collaboration with Product, Engineering, Data, and AdOps. ● Document workflows, validate data flows, and troubleshoot discrepancies across Koddi and Boostr. ● Analyze early Koddi-generated insights to drive immediate operational improvements and support long-term platform enhancements. ● Transition from hands-on implementation to strategic oversight once the platform is fully operational. ● Lead cross-functional initiatives that improve operational efficiency, data accuracy, and sales productivity. ● Maintain RACI documentation and ensure clarity of ownership across Partnerships, AdOps, RevOps, and technical teams. Skills Written and verbal skills, Budgeting, Finance, Project management, Operation, Financial analysis, Reporting, Data analysis, Program management, revenue analysis, forecasting, RevOps, revenue strategy, revenue operations, financial modeling, OMS Systems, Boostr, netsuite, order management software, ad ecosystem, ad-tech Additional Skills & Qualifications ● Strong project management experience, with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines. ● Commitment to strengthening the sales operational processes with knowledge, creativity and empathy. ● Excellent verbal and written communication skills for a variety of audiences ● Self-motivated and able to work autonomously & collaboratively to find direction in ambiguity and complexity, both independently and alongside finance, accounting and people operations ● Strong program management skills with proven success leading org-wide operational changes. ● Manage complex projects with aggressive deadlines and shifting priorities. ● Demonstrates proficiencies as a Program Manager in a rapidly changing environment ● Experience launching and driving adoption for org-wide changes to operational processes Experience Level Expert Level Job Type & Location This is a Contract position based out of Columbus, OH. Pay and Benefits The pay range for this position is $70.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $70-70 hourly 4d ago
  • Frontend Software Engineer

    Lambda 4.2company rating

    Remote job

    Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU. If you'd like to build the world's best AI cloud, join us. *Note: This position requires presence in our San Francisco or Bellevue office location 4 days per week; Lambda's designated work from home day is currently Tuesday. Engineering at Lambda is responsible for building and scaling our cloud offering. Our scope includes the Lambda website, cloud APIs and systems as well as internal tooling for system deployment, management and maintenance. What You'll Do Build responsive, feature-rich React applications that enable customers to manage their AI computing resources Ensure performance and scalability across desktop and mobile Translate designs into delightful, interactive UIs Optimize applications for speed, efficiency and usability Create robust communication architectures to interface with internal and third-party services/APIs Collaborate with cross-functional teams (Design, Product, Engineering, Marketing) to gather requirements and deliver high-quality solutions with high feature velocity Develop maintainable, reusable components within our design system Participate in code reviews and contribute to frontend architecture decisions Build integrations with marketing tools for user analytics and tracking You Are An experienced frontend engineer with 8-10+ years of professional experience, ideally in fast-paced product environments Passionate about frontend development, with a keen eye for detail. Experienced in user-centric design principles-color theory, typography, and layout hierarchy come naturally to you. Comfortable collaborating in a cross-functional environment with both technical and non-technical stakeholders. Proactive about staying current with industry trends, driving continuous improvement in your work. Ability to innovate through iteration; using prototypes to navigate solution ambiguity and utilizes data insight Proficient in HTML5, CSS3, JavaScript, and modern frameworks (e.g., React, Angular, Vue.js). Proven ability to lead projects and communicate with cross-functional partners You take a thoughtful, practical approach to problem solving that considers trade-offs and avoids over-engineering You have an ownership mentality in all the things you build, and are comfortable with identifying opportunities and driving forward-looking solutions You have strong project management skills, and partner effectively with cross-functional team members and stakeholders Familiar with Frontend testing frameworks and methodologies Comfortable with CI/CD pipelines Knowledgeable about accessibility standards (WCAG) and best practices. Knowledgeable in tracking mechanisms and tooling (utms, Heap, google tag manager, etc) Nice To Have Experience in mobile application development and responsive web design. Background in fast-paced startup environments. Knowledge of the machine learning or computer hardware industry. A strong portfolio showcasing significant design and development contributions. Salary Range Information The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. About Lambda Founded in 2012, with 500+ employees, and growing fast Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG Our values are publicly available: ************************* We offer generous cash & equity compensation Health, dental, and vision coverage for you and your dependents Wellness and commuter stipends for select roles 401k Plan with 2% company match (USA employees) Flexible paid time off plan that we all actually use A Final Note: You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills. Equal Opportunity Employer Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.
    $90k-130k yearly est. Auto-Apply 60d+ ago
  • Customer/ Senior Customer Success Manager, Fulfillment Services

    Cart.com 3.8company rating

    Remote job

    Apply here to be considered for our FUTURE Customer Success Manager Openings: Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with our Customer Success Manager role. This review is for Future Hiring for this team. Please be aware that this role description is a generalized description for our CSM roles and may not have the exact details of the role you could be identified for. Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned Brand opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 14 warehouses nationwide, totaling over 8 million square feet of space Our software lists $10+ trillion in product value across channels Our digital and physical operations support $8+ billion in Gross Merchandise Value Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love These roles are remote or Hybrid depending on location. The Role: Cart.com is hiring a Client Success Manager (CSM). Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction. The ideal candidate excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced, dynamic environment. They're adept at building strong relationships, using data to drive decisions, and staying organized amidst evolving priorities. If the thought of handling customer feedback or navigating change overwhelms you, this role will not be the right fit. What You'll Do: Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results. Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance. Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes. Set and manage clear, measurable expectations for both clients and internal teams. Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work. Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries. Proactively monitor contract adherence to maintain compliance and client satisfaction. Manage the implementation of new programs and services in a timely and cost-effective manner. Who You Are: You have a basic to intermediate understanding of eCommerce and fulfillment environments and are eager to expand your expertise. You excel at relationship management, with strong empathy for customer challenges and a focus on creating positive experiences. You're an Active Listener, capable of accurately interpreting and responding to client needs and concerns. You bring a high level of technical proficiency, easily explaining complex processes or products to non-technical stakeholders. You're a resourceful problem solver, leveraging analytical thinking to develop innovative, client-focused solutions. You possess strong project management skills and have a proven ability to juggle multiple priorities. You drive decisions through data analysis, ensuring an evidence-based approach to problem-solving and client success. You pride yourself on being detail-oriented with a strong sense of urgency, and thrive in environments that require quick responses. What You've Done: 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction. You've developed and executed strategic account plans, resulting in measurable business outcomes. Demonstrated ability to manage confidential information with discretion and professionalism. You have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey. You have experience in eCommerce, logistics, or fulfillment. You are willing to travel up to 25% as needed. Nice to Haves: Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS). Experience in project management, having led or contributed to large client projects. Prior experience in business development, expanding client accounts and fostering long-term partnerships. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $67k-109k yearly est. Auto-Apply 60d+ ago

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