Customer Support Specialist
Boulevard Ford
Remote job
Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. Support is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard customers. Customer satisfaction is never sacrificed while meeting service-level expectations. Whether business owners, front desk users, or service providers, our Support team is available to answer customer questions through multiple contact channels. T1 Customer Support Specialists contribute to the continual improvement of team efficiency, growth in skills, and customer experience by resolving complex T1 tickets (on behalf of SMB, Midmarket, Strategic, and Enterprise customers), supporting their team by maintaining a steady flow of ticket solves, and contributing to team resources. This role reports directly to a T1 Support Manager. This role will work Monday-Friday, 9-6 PST + occasional additional coverage (some holidays, etc.). What you'll do here: Spend ~85% of the day owning complex T1 tickets: Assist customers via live chat, email, text, phone, and screen-sharing. Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy. Distill and effectively communicate technical information to customers with varying technical acumen. Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to fit each individual case. De-escalate spicy interactions with confidence, effectively escalating through defined channels to resolve issues when necessary. Potentially flex into other T1 ticket queues as needed based on volume fluctuations Spend ~10% on meetings and administrative tasks Spend ~5% on personal development and up-skilling (as time allows) Volume-allowing, may spend up to ~5% of the day contributing to internal resources and continual improvement: Contribute to knowledge, SOPs, enablement, and macros (with manager oversight) Proactively surface process and product improvements Assist the Customer Support Manager with ad hoc projects Identify incidents and accurately follow incident response protocol Demonstrate agility, resilience, and the ability to exercise good judgment and critical thinking under pressure. Provide valuable customer insights by surfacing trends, churn risks, and upsell opportunities. Build relationships and collaborate effectively with your immediate remote team and cross-functional partners, including Finance, Engineering, Product, and other Customer Experience teams. What you'll need to thrive: Experience: 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment . Bonus if you have experience supporting a technical platform within the self-care, data or medical industries. Technical aptitude: Previous experience supporting a complex technical platform that manages data, reporting, user permissions/roles, scheduling, payments, inventory or a combination of several of these using internal resources and external tools. Well-versed in incident response at the Tier 1 Support level. Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure! Let's-do-this energy: Bring your customer support hat, let your curiosity shine, and jump into our entrepreneurial, fast-paced environment! High EQ: You're an empathetic and concise communicator, modeling how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit. Outstanding customer rapport: Give life to our Boulevard values by personifying the brand in every interaction, delighting customers and remaining mindful of the customer experience with your exceptional verbal and written communication skills. Patience, Positivity, Problem solving: Managing Enterprise Support tickets requires a bias for thoughtful action, meeting challenges or conflict with a solutions-oriented approach that solves the immediate issue while planning future prevention. Flexibility: Boulevard customers operate businesses that extend beyond the traditional 9-5; in addition to the standard schedule team members may occasionally work extended days as needed and provide on-call coverage on holidays. How we'll take care of you: *This role is ineligible for residents of CA, NY, and WA* Your starting budgeted cash compensation for this role is $65,000 + a 10% annual bonus. This total compensation range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you'll get to work with and challenging projects that'll push you - Boulevard is here to make sure you're always at the top of your game emotionally, mentally, and physically. ✨ We've got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You'll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.$65k yearly Auto-Apply 46d agoRemote - Account Executive - Secure Networking (ASP)
Cisco
Remote job
The application window is expected to close on: December 19, 2025 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. All US candidates are eligible to apply, priority will be given to those currenty in the geographic region. **Meet the Team** As part of the Global Networking Sales team, you will join a multifaceted and fun atmosphere to deliver your value to our customers, partners and Cisco. We work hard, and have fun doing it! We take pride in our work and our collective success is dependent upon teamwork, both internally and externally. We sell in a matrixed environment, requiring a customer-first approach while establishing an outcome where everybody wins. Passion, Integrity, Trust, Leadership, and Execution are our values, and we need to ensure our employees possess these traits. **Your Impact** As an Account Executive SD-WAN and SASE, you will be responsible for driving sales of SD-WAN and SASE products and solutions across the America's Service Provider (ASP) segment, which includes Tier 1 SPs, Neo Clouds, and Web/Media customers. (sell-to, no sell through). You will engage with these customers, collaborating closely with Systems Engineers, Portfolio Sellers, other Specialists and Cisco Partners to exceed sales objectives. You will play an integral role in the success of the overall sales team. **What you will do:** + Define and implement sales plans for SD-WAN and SASE Sales. + Own and collaborate on all aspects of the sales cycle, including product support, sales engineering & special requests. + Meet and exceed quotas through prospecting, qualifying, leading and closing opportunities within assigned territory. + Prospect, develop and assess sales moving a large number of transactions through the pipeline. + Use Salesforce to track customers and transactional information as well as provide forecasts and pipeline reporting. + Implement product demonstrations to prospective clients. + Develop accounts of various sizes and grow client relationships. + Understand the competition through familiarity with their product suites and offerings. + Collaborate within the Global Networking sales team on strategy setting, sales training, marketing efforts and customer care. **Minimum Qualifications** + 8+ years of experience SaaS / Hardware sales with preference in cybersecurity and/or networking products to large T1 SPs and Enterprise accounts. + Experienced in advising the ASP/GES/Commercial/Premier Segments on go-to-market strategies, trends, and new offerings for networking and security solutions. + Ability to work in partnership with regional leadership, Cisco Portfolio Sellers, and Security Sellers to promote and position the SD-WAN and SASE portfolios with customers, partners, and colleagues + Must be willing to travel 30 - 40% of the time. **Preferred Qualifications** + Bachelor's degree or equivalent + Experienced in selling through channels and managed service providers in the region. + Experience conducting in-person sessions, webinars, and develop learning materials for the appropriate audience. + Practical experience working with routing products installed adjacent to SASE or SD-WAN appliances, plus experience positioning and integrating routing and SD-WAN solutions within multi-cloud architectures. + Strong account planning skills and self-motivated. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $287,300.00 to $371,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $287,300.00 - $423,200.00 Non-Metro New York state & Washington state: $263,500.00 - $404,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.$93k-118k yearly est. 2d agoPartners in Performance - Performance Strategy Manager
Accenture
Columbus, OH
This role is with our Partners in Performance (**************************************************************************************************** team, part of Accenture. Partners in Performance, Part of Accenture is a global management consulting firm with a focus on human performance working alongside client partners to make change happen. We've got offices in Australia, New Zealand, South-East Asia, Africa, North and South America and Europe but prefer to spend as little time in them as possible. Instead, we work alongside our clients to unleash their potential and deliver lasting impact that you hardly ever achieve by sitting in a boardroom. Visit pip.global (*********************** , Partners in Performance, Part of Accenture (******************************************************** on LinkedIn, or @lifeatpip (************************************ on Instagram to get to know us better. Partners in Performance Managers play the critical role of leading our engagements. They are adaptable and comfortable working in business improvement, strategic sourcing, capital portfolio optimization and commercial due diligence in a genuinely broad range of clients and industries across the ANZ region. Leading a team of Senior Associates, Associates and/or Business Analysts you will ensure engagement delivery and collaboration, coaching and management of the client also. You won't be handing over your work but will be in control of an end to end process. Your career development will be supported by your personal Development Leader and our world class training and career development programs. At the same time as offering the security of a structured approach, our organization is still of a size where you will be truly treated as an individual, with the opportunity to contribute new ideas and make the best of your entrepreneurial spirit. You will have consulting experience within a T1 strategy firm, have outstanding logic and analytical skills, the ability to solve complex commercial problems and want to see tangible results from your work a career with PIP . #PartnersInPerformance Here is what you need: + Bachelors degree + 6+ years professional experience Preferred Qualifications: + Outstanding academic results + University degree or equivalent experience with a strong emphasis on quantitative skills, especially: Engineering, Commerce/Economics & Mathematics/Science (While we consider candidates from a broad spectrum of degrees, we place a strong emphasis on quantitative skills studied in commerce, engineering and science-based courses) + MBA would be an advantage + Double degrees and Postgraduate degrees are highly regarded in our firm + Demonstrated passion for results, with a track record of achieving tough targets under pressure + Excellent problem-solving skills, including ability to structure and prioritize effort within an area, and ask the right questions to get to root causes + Excellent interpersonal skills, including ability to coach, influence and build trust with senior managers, and achieve results though managing a team, prioritizing the professional development of team members + Propensity to coach and guide younger consultants to deliver results and work through the line to achieve outcomes + Strong communication skills, including ability to construct compelling arguments supported by the right facts + Show an ability to influence and effectively multitask and manage expectations/deadlines + Demonstrated alignment with Partners in Performance values Based on business requirements, candidates applying for this role can also be assessed for other opportunities within Accenture. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $293,800 Cleveland $87,400 to $235,000 Colorado $94,400 to $253,800 District of Columbia $100,500 to $270,300 Illinois $87,400 to $253,800 Maryland $94,400 to $253,800 Massachusetts $94,400 to $270,300 Minnesota $94,400 to $253,800 New York/New Jersey $87,400 to $293,800 Washington $100,500 to $270,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.$100.5k-270.3k yearly 20d agoUnion Data Center Lead Technician
CBRE
New Albany, OH
Job ID 246140 Posted 14-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers Direct Line is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data centers and technology companies. Direct Line is backed by private equity firm and headquartered in Fremont, California with additional locations in US, Asia-Pacific and Europe. We are looking for a highly energetic, result oriented, passionate, and hands-on team members with a desire to join a growing team. The person should be self-starter, adaptable with attentive to detail and able to work with minimal supervision. **WHY CBRE?** A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in. This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems. A culture of respect, integrity, service and excellence crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in! + Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc. + Internal advancement available after 6-month mark + 40-45 hours a week + Competitive Pay **ESSENTIAL DUTIES AND RESPONSIBILITIES** + Installation/decommissioning of network and cabling infrastructure in a Data Center environment. + Deliver sustainable and repeatable solutions and processes, always with an eye on improvement. + Provide structured feedback on project progress to Stakeholders. + Exhibit quality workmanship on all work and maintain Data Center cleanliness. + Follow all production, safety and quality standards, codes, and industry best practices. + Collaborate with various Stakeholders to remove project obstacles. + Reading and comprehending blueprints and building documentation/redline work. + Broad understanding of Data Center infrastructure technologies. **SKILLS AND QUALIFICATIONS** + Knowledge and use of basic telecom hand tools. + Must be capable of leading a crew of 1-5 technicians. + Must understand customer service, perform job walks and communicate with customer for job requirements. + Accept responsibility of outcome of work performed by him/her and/or by employee that directly report to him/her. + Clear understanding of job safety requirements. + Be able to read and understand job floor plan. + Should be familiar on wiring schemes and wiring testing. + Should be able to pull all types of low voltage cables. + Should understand and be capable in performing field terminations and labeling. + Capable of maintaining orderly paperwork, capable of running midsize to large projects and service jobs. + Possess skill to layout MDF and IDF closets, be able to dress all types of cable and perform all types of terminations and should include basic understanding of fiber equipment, all types of cable and fiber terminations. + Basic understanding of both copper and fiber cable testing and troubleshooting. + Capable of working in Data Centers. + Shall be able to work on analog, DSL, and be able to extend T1 lines. + Be able to patch network equipment. + Reports to Operations Manager and take daily directions from Technician, Technician II, Lead Technicians, Senior Technicians and Advance Senior Technicians. + Track and submit timesheets for crew reporting + Perform job walks + Maintaining paperwork and running service jobs + Copper/Fiber (term, test, splice, troubleshoot) + Responsibly of outcome for work + Track and submit timesheets for crew + Effectively communicate with Foreman, Leads, Tech) + Understanding metrics/SLA's and able to track + Knowledge and understanding of network Handover + Track lessons learned as they occur + Coordinates with QAQC on quality status walks + Knowledge and understanding of Project Close Out + Identify the tech's strengths and weaknesses Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. \#directline CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Union Data Center Technician position is $38.40 per hour and the maximum salary for the Union Data Center Technician position is $41.00 per hour. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at *************** (U.S.) and *************** (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)$38.4-41 hourly 29d agoExperienced Diesel Technician- 2nd shift
Republic Services, Inc.
Columbus, OH
With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel and non-diesel equipment and trucks including, but not limited to, chassis components, vehicle refuse bodies and control systems, hydraulic electrical, air brake systems, general engine work, HVAC components, suspension, drive train and steering systems. The Maintenance Technician B may also perform basic tire work, such as replacement, tire rotation, and tread depth checks. Enjoy the benefits of working on a single fleet with state-of-the-art equipment, supporting our drivers as they run their routes and servicing some of the most technically advanced vehicles on the road. * Tackle a new challenge every day; * Maintain and repair highly intricate and powerful machinery; * Receive training on new technologies and equipment * Work a regular shift in a stable industry * Be recognized for exceptional performance * Serve your community and your customers * Follow strong career paths for professional growth * Enjoy competitive wages and benefits * Join us and help make a positive impact on your community, your environment and your world PRINCIPAL RESPONSIBILITIES: * Maintains a working knowledge of, and moderate skill proficiency in, the following vehicle components and systems, with the ability to perform preventative and repair maintenance functions, both on-site and on the road. * Chassis component repair and maintenance. * Refuse bodies, including control, hydraulic and electrical systems; and air and hydraulic braking systems. * Engine repair and maintenance. * Suspension, drivetrain and steering systems. * Heating and air conditioning. * Performs line maintenance welding and fabrication. * Safely provides road service when necessary to ensure that the Company's equipment is returned to operation in a safe and efficient manner. * Identifies the source of the malfunctions using a variety of electronic tools. * Completes applicable Company training programs. * Performs other job-related duties as assigned or apparent. * The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.. QUALIFICATIONS: * Basic understanding of work order labor time standards. * Prior experience with, or knowledge of, maintenance work to be performed on Classes 1-5 light/medium duty and heavy-duty Class 7-8 trucks, aircraft, or ships. * Automotive Service Excellence (ASE) Certifications (T1-T8) are a plus but not required. * Commercial Driver's License is a plus but not required. * Valid Driver's License. MINIMUM REQUIREMENTS: * Minimum of 1 year of experience in a technician position demonstrating knowledge of both gasoline and diesel powered equipment diagnosis and repair or will be graduating from an accredited automotive college or technical school within the next 3 months. * Ability to perform basic inspections with limited supervision in some (not all required) of the following heavy truck, or automotive systems: suspensions & steering; general engine, transmissions, brakes, electrical, hydraulics, drive train, diesel emissions. Bonus Plan Details (if applicable): Rewarding Compensation and Benefits Eligible employees can elect to participate in: * Comprehensive medical benefits coverage, dental plans and vision coverage. * Health care and dependent care spending accounts. * Short- and long-term disability. * Life insurance and accidental death & dismemberment insurance. * Employee and Family Assistance Program (EAP). * Employee discount programs. * 401(k) plan with a generous company match. * Employee Stock Purchase Plan (ESPP). The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: * Safe: We protect the livelihoods of our colleagues and communities. * Committed to Serve: We go above and beyond to exceed our customers' expectations. * Environmentally Responsible: We take action to improve our environment. * Driven: We deliver results in the right way. * Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION * Barron's 100 Most Sustainable Companies * CDP Discloser * Dow Jones Sustainability Indices * Ethisphere's World's Most Ethical Companies * Fortune World's Most Admired Companies * Great Place to Work * Sustainability Yearbook S&P Global$46k-58k yearly est. 4d agoVoice and Unified Communications Engineer
Squire Patton Boggs
Columbus, OH
Job Title Voice and Unified Communications Engineer Ref No. ADM5023(COL) Job Location Columbus Work Type Full Time Description Our Opportunity Reporting to the Network Communications Manager and working with other Technology Managers, the Voice and Unified Communications Engineer provides technical services to the IT teams, business end-users, and IT Managers in line with Squire Patton Boggs Technology strategic and operational objectives. The role holder ensures that effective technical problem resolution, knowledge transfer and skills development exists at all levels across Squire Patton Boggs Technology team. They also work as part of the global Network Communications team, involved in the design and implementation, commissioning and decommissioning of new and existing infrastructure. Main Duties and Responsibilities The Voice and Unified Communications Engineer is responsible for maintaining, administering and troubleshooting the Firm's existing Voice platforms, including voicemail, devices and associated lines, electronic fax solutions and call reporting solutions. In addition, this role is required to support any transitions to Unified Communications platforms, including designing, auditing, testing, configuring and deploying solutions on a global basis. The responsibilities will include ongoing maintenance and issue resolution while ensuring the designated platform has sufficient capacity, performs as required and is readily available throughout the platform's existence, including, but not limited to: Maintain and troubleshoot existing Cisco voice systems; analyze telecommunications requirements and plans, program and test telecommunication systems. Work with external vendors to identify faults and log circuit outages. Investigate hardware and software problems with voice/network devices and work with the manufacturers' support teams to resolve - ensuring the stability of the service. Monitor the health of the voice and UC infrastructure using an array of network monitoring and analysis tools. Assess the platform for any security vulnerabilities and manage the remediation, including any major upgrades where appropriate. Ensure proactive capacity planning, and that appropriate contingency/recovery plans are in place and maintained accordingly. Prepare and maintain technical platform related documentation. Assist in capturing data required for the design and implementation of new UC systems. Perform preventative maintenance (on-site and remotely) of all voice-related systems, including cable plant, firmware upgrades and platform level updates, monitor performance and carry out equipment repairs. Configure, verify and monitor system backups. Program the existing Cisco platform and maintain routing tables in the most efficient manner. Maintain and recommend security systems to protect against unauthorized access and analyze data to detect unauthorized usage and fraud. Technical Skills VoIP & Telephony systems UC Platforms (Microsoft Teams, Cisco Webex, Zoom) Cloud Technologies (AWS, Azure, cloud UC solutions) Voice protocols - SIP, T1/E1 Grounding in network security principals WAN, LAN, infrastructure (TCP/IP, VPN's, QoS, VoIP, WAN, LAN, SD-WAN) Cisco network implementation and troubleshooting Routing and Switching protocols: BGP, OSPF, VLAN Requirements Minimum of 5 years' in-depth experience in voice and network administration, preferably within a law firm and/or professional services environment Good level of proficiency in network protocols, design. Demonstrated knowledge of supporting IP and UC systems. Excellent knowledge of SIP, implementing Session Border Controllers and PSTN SIP trunking Cisco IPT accreditation (CCNA/CCNP Collaboration). Demonstrated knowledge of supporting a WAN and LAN network infrastructure. Switching and routing (Cisco), network diagnostic and troubleshooting skills Our Firm Squire Patton Boggs is one of the world's strongest integrated legal practices. With over 1,500 lawyers spanning more than 40 offices across four continents, the firm is renowned for its local connections and global influence, delivering comprehensive legal services across North America, Europe, the Middle East, Asia Pacific, and Latin America. Squire Patton Boggs is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment. #LI-RK1 #LI-Hybrid$122k-166k yearly est. 21d agoDirector, Business Development, Undersea Warfare
Turbineone
Remote job
Company Intro: TurbineOne is a fast-moving and high-performance software startup with the mission of delivering the most valuable AI to warfighters serving at our nation's frontlines. Our Frontline Perception System is an edge-first software platform that allows anyone to build and leverage machine learning models on all data types within comms-contested tactical environments. Sales Team: You would join a successful team of veterans whose leaders have won $100M+ programmatic funding and delivered essential capabilities to frontline warfighters. Your teammates would include five former Commanders of the Joint Intel Brigade, a former Commander of the Joint Special Operations Command, two former Directors of the Defense Intelligence Agency and the National Geospatial Agency. You will also have inspiring partners in the Product and Engineering teams, who are highly responsive to customer needs. Job Title: Director, Business Development, Undersea Warfare Reporting to the TurbineOne Sales Principal for Naval Warfare. Geographically flexible for home-office and moderate domestic travel (~25%) should be expected. Primary Responsibilities: Develop the business strategy. Find the relevant military Requirement that our technology is uniquely capable of serving. Map the engagement and education pathways with relevant stakeholders, reduce the risk of employment through exercises/prototypes, and then secure funding for the capability. Deliver new revenue. Partner, directly and contractually, with the U.S. Navy to include special operations and Marine Corps units. You will identify sales opportunities, drive leads into the sales funnel by directly engaging buyers, pitch our product (with support from the Ops team), document the scope of work (in collaboration with the CTO), and negotiate the contract (with pricing approval from the CEO). Identify the right military leaders with the right kind of power, then with the utmost care and ethical conduct, convince that person to become a fanatical champion for TurbineOne's product. Document warfighter needs in a manner that is explainable to Silicon Valley engineers and investors. Contribute to the company's overall business strategy and marketing positioning. Educate the U.S. military on how AI/ML can advance their missions in frontline environments. In a Typical Week You Will: Fly to a military base to witness our product being used by uniformed service members in classified operating environments. Host a Zoom call with military exercise Coordinators and pitch them on why TurbineOne should be included in the event. Deliver live product demonstrations to help convince those with unobligated government funds to spend it on TurbineOne. Write a short Scope of Work document so that T1's Capture Manager can expand the 1-pager into a 25-page package for a Contracting Officer. Get rejected by a personal friend that you thought would give us a giant contract, but for some undefined reason, is newly unresponsive to your messages. Educate old colleagues on why they should not buy the snake oil from a large Defense contractor. Desired Experience: You've served in the Navy or Marine Corps for over >20 years. You are expertly informed on the Requirements of the U.S. Submarine, undersea warfare, and/or Naval Nuclear communities. You have led technology-related projects for DoW to solve pressing problems. You've personally closed, managed, signed or negotiated at least one >$10M contract. Startup Culture Expectations: Please refer to Elad Gil's High Growth Handbook for general expectations on what should be “normal” for a company like TurbineOne. Just like in the White House, you will need to make your own photocopies. No great startup can afford Executive Assistants or most other luxuries. Every employee will develop quarterly metrics in order to transparently communicate, and objectively measure, one's own performance. Everyone on the Team needs to be very comfortable with constant change, moving fast, sharing failures, embracing grit, and building things themselves. Most startups fail and no one will come to save us.$90k-152k yearly est. Auto-Apply 8d agoCustomer Support Team Lead
Boulevard Ford
Remote job
Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. Support is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard customers. Customer satisfaction is never sacrificed while meeting service-level expectations. Whether business owners, front desk users, or service providers, our Support team is available to answer customer questions through multiple contact channels. T1 Team Leads contribute to the continual improvement of team efficiency, growth in skills, and customer experience by resolving complex T1 tickets, owning escalations from other T1 squads, supporting T1 Managers, and contributing to team enablement. This role reports directly to the T1 Senior Manager. This Team Lead will work Mon-Friday, 9-6 local + on-call Incident coverage (Saturday, some holidays, etc.). What you'll do here: Spend ~10-20% of the day supporting T1 Managers by: Contributing to knowledge, SOP, and macro management Surfacing process and product improvements Conducting peer enablement and mentorship Occasionally running team meetings in Support Manager absence Assisting Support leadership with ad hoc duties and projects T1 Ticket QA (calibrated with T1 managers) Spend ~60-70% of the day owning complex T1 tickets and T1 escalations: Assist customers via live chat, email, text, phone, and screen-sharing. Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy. Distill and effectively communicate technical information to customers with varying technical acumen. Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to fit each individual case. De-escalate spicy interactions with confidence (including escalations from more junior T1 specialists), effectively escalating through defined channels to resolve issues when necessary. Flex into other T1 ticket queues as needed based on volume fluctuations Identify incidents and accurately follow incident response protocol as Support Incident Commander (rotating with T1 Managers) Demonstrate agility, resilience, and the ability to exercise good judgement and critical thinking under pressure. Provide valuable customer insights by surfacing trends, churn risks, and upsell opportunities. Collaborate effectively with your immediate remote team and cross-functional partners, including Finance, Engineering, Product, and other Customer Experience teams. What you need to thrive: Experience: 3-5+ years technical support experience in a fast-paced SaaS startup environment, including minimum 1-2+ years in a senior Support role. Bonus if you have experience supporting a technical platform within the self-care, data or medical industries. Technical aptitude: Previous experience supporting a complex technical platform that manages data, reporting, users, scheduling, payments, inventory or a combination of several of these using internal resources and external tools such as Postmark. Well-versed in incident response at the Tier 1 Support level. Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure! Let's-do-this energy: Bring your customer support hat, let your curiosity shine, and jump into our entrepreneurial, fast-paced environment! High EQ: You're a natural peer leader, modeling how to effectively navigate internal relationships and complex customer interactions by utilizing your versatile communication style, sophisticated interpersonal skills, and displaying a resilient spirit. Outstanding customer rapport: Give life to our Boulevard values by personifying the brand in every interaction, delighting customers and remaining mindful of the customer experience with your exceptional verbal and written communication skills. Patience, Positivity, Problem solving: Acting as a peer leader on the Support team requires an extra dose of patience, meeting challenges or conflict with a solutions-oriented approach that solves the immediate issue while planning future prevention. Flexibility: Boulevard customers operate businesses that extend beyond the traditional 9-5; in addition to the standard schedule team members may occasionally work extended days as needed and provide on-call coverage on holidays How We'll Take Care Of You: Your total budgeted cash compensation for this role is between $63,000 - $91,000 USD, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement. In addition to the wonderful people you'll get to work with and challenging projects that'll push you - Boulevard is here to make sure you're always at the top of your game emotionally, mentally, and physically. ✨ We've got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 🏝 Take a break whenever you need with our flexible vacation day policy. 🖥 Fully remote so you can choose where you want to work. You'll receive a work from home stipend every month. 💚 Family planning resources and specialized support programs. 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life! Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.$63k-91k yearly Auto-Apply 60d+ agoSr. Full Stack Developer
General Dynamics Information Technology
Remote job
**Req ID:** RQ211426 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** None **Public Trust/Other Required:** NACI (T1) **Job Family:** Software Engineering **Skills:** Agile Software Development,Java,Structured Query Language (SQL) Development **Experience:** 7 + years of related experience **Job Description:** GDIT is seeking a **Sr. Full Stack Engineer** to support the **National Institute of Health (NIH), National Heart Lung and Blood Institute (NHLBI)** custom software portfolio. The Full Stack Engineer will deliver innovative solutions for improving the effectiveness, reach, and content of these existing software solutions, while reducing their technical debt. This role requires an understanding of how to improve existing code bases, while ensuring they continue to deliver value to organizations, as well as creating new code bases. The Full Stack Engineer Senior will have a strong understanding of industry trends and using Agile methodologies for development and deployment processes, and can propose and advocate for improvements to the codebase. You will provide team and developer guidance to improve overall productivity. You will be responsible for working across the software life-cycle, with an emphasis on design and development. Systems may include scientific applications that search for data in large datasets which include biological, genomic and/or proteomic data. You will contribute to all parts of the application and testing stack. You will work collaboratively with the team to best realize system requirements, and when appropriate, provide custom implementations to create a compelling experience for system users. **_This role is fully remote!_** **Other responsibilities will include:** + Facilitating and explaining high-leverage decisions about architecture and software development. + Supporting a development team's activities for writing clean, maintainable, testable, and extensible code. + Contributing to all aspects of the Software Development Lifecycle (e.g. Requirements, Design, Development, and Testing) + Collaborating with the team on Agile activities, including estimation, iterative planning and retrospectives + Managing code and other artifacts using Github **Required Qualifications and Skills:** + Bachelor's Degree (or equivalent) in Computer Science, Information Systems/Technology, Engineering/Engineering Technology or related field + 7+ years of relevant experience + Experience with Java, JavaScript and SQL + Experience with Git + Experience working with and improving existing code bases + Experience working in an Agile software development environment + Ability to obtain and maintain a NIH's Public Trust **Desired Skills:** + Experience developing scientific systems that search for data in large datasets which include biological, genomic and/or proteomic data + Experience working in NIH environment; active NIH badge is a plus + Experience with Material UI/React + Experience with Test-Driven Development (TDD) and Junit + Experience with Azure Services ( e.g. Azure Data Factory, Azure Functions) The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at ******************** Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans$102k-138k yearly 2d agoCircuit Designer
Collabera
Remote job
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description Role & Responsibilities • Remote configuration of TIRKS database (Layer 1 physical connection/design work) using TIRKS front end to design/provision/create end-customer fiber-based data circuits to ASR9Ks • Position will also be trained in a database that has been recently installed into the customer. This data base will be the front end to the TIRKS database and some other customer specific SQL based databases. • Work can be done remotely after training, part of a larger TIRKS design team with 15+ people • Initial travel to Denver Colorado, for orientation, project overview, and initial training apart from that its an remote work. Qualifications Minimum Qualifications • LIMS and TIRKS SME for provisioning/designing fiber based data circuits (Layer 2 and Layer 3 configuration) • (Telecordia database for managing network data circuits - 10G, 1G, 100G, OC12/OC48/DS3/T1 etc.) Additional Information To schedule your interview or for more details , Please send your resume to **************************** contact : Ankur Doshi 973 - 852 -1394$80k-105k yearly est. Easy Apply 60d+ agoAssistant Teacher - Nisonger Center
The Ohio State University
Columbus, OH
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact ********************************. If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title:Assistant Teacher - Nisonger CenterDepartment:Health Sciences | Nisonger Center Assists in supervising and integrating daily and long-term planning for the classroom in collaboration with support team and other classroom team members; ensures social, emotional, physical, and educational needs of children are met based on Center's philosophy, curriculum, policies, and state licensing rules; assists with implementing, evaluating, and communicating classroom programming, routines, and procedures; assists in management of classroom by completing paperwork, training, evaluating, and problem solving with team and parents to address classroom issues; implements health, safety and security processes and procedures including CACFP meal counting; participates in professional development and on center wide and university teams. ************************* Work Schedule Monday-Friday from 9am-6pm. Work Location Nisonger Center - McCampbell Hall 1581 Dodd Drive Columbus, OH 43210 This position is eligible to be hired in different career levels depending on department needs. Education Required Technical (T1) Level: High School Diploma/GED required. Technical (T2) Level: Associate degree or equivalent required. Technical (T3) Level: Bachelors degree or equivalent required. Required Experience Technical (T1) Level: No experience required, one year of experience preferred. Technical (T2) Level: No experience required, two years of experience preferred. Technical (T3) Level: No experience required, three years of experience preferred. Experience teaching infant, toddler, or preschool age children preferred; All employees are required to complete and maintain certification in first aid, communicable disease, infant/child CPR, child abuse recognition training, and other mandated training. Career Mapping FUNCTION: Education SUBFUNCTION: Early Childhood Education CAREER BAND: Individual Contributor - Technical Additional Information:Location:McCampbell Hall (0303) Position Type:RegularScheduled Hours:40Shift:First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.$31k-39k yearly est. Auto-Apply 8d agoCustomer Support Representative - Tier 1
The ODP Corporation
Remote job
The T1 Customer Support Representative is responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address issues impacting our top revenue customers (all over $1M). This role is responsible for taking appropriate actions to execute solutions, resolve or escalate issues to the team manager on behalf of the customer or sales representative. Additionally, this role will handle inbound email and chat contacts from T1 customers and sales representatives, and provide assistance with inquiries related to ordering, products, services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands. **Please note:** This will be an on-site position in Toledo, OH. Candidates must be available to work on site Monday through Friday. **Primary Responsibilities:** + Resolve problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues. + Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative. + Assist with any additional service area based on business needs or performs special projects as needed. + Answer inbound email contacts from customers. + Assist T1 customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries. + Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives. + Assist sales representatives of T1 accounts with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries. + Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues. + Other duties and responsibilities as assigned. **Education and Experience:** + Level of Formal Education: High School diploma or equivalent, Bachelors preferred + Area of Study: Customer Service + Years of Experience: Minimum 3-5 years of experience in related field + Type of Experience: Customer Service, Sales Support + Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. + Skills & Abilities: + Excellent verbal and written communication skills. + Ability to work as a team player + Time Management skills, ability to multi-task + Organizational skills + Good customer relationship building skills + Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action + Language Skills: Excellent communication in English (written and verbal) and interpersonal skills + Personal Attributes & Other/Preferred: + Strong customer service orientation + Self-Starter + Analytical + Able to succeed in an ambiguous environment **About The ODP Corporation** : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. **Disclaimer** : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. **Pay, Benefits & Work Schedule:** The salary range for this role is $18.39/hour to $21.00/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. **How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. **Application Deadline** : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. **Equal Employment Opportunity** : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. REQNUMBER: 98418$18.4 hourly 46d agoPartners in Performance - Performance Strategy Senior Principal
Accenture
Columbus, OH
This role is with our Partners in Performance (**************************************************************************************************** team, part of Accenture. Partners in Performance, Part of Accenture is a global management consulting firm with a focus on human performance working alongside client partners to make change happen. We've got offices in Australia, New Zealand, South-East Asia, Africa, North and South America and Europe but prefer to spend as little time in them as possible. Instead, we work alongside our clients to unleash their potential and deliver lasting impact that you hardly ever achieve by sitting in a boardroom. Visit pip.global (*********************** , Partners in Performance, Part of Accenture (******************************************************** on LinkedIn, or @lifeatpip (************************************ on Instagram to get to know us better. As a Partners in Performance Associate Principal you will provide overall, on-site team leadership, usually across multiple teams on a single site. You will be passionate about providing support and coaching to client Business Improvement leaders and managers, ensuring consistency and that improvements are embedded. You will rate your success through the sustainability of your results. You will also be an inspiring development leader and mentor. Your career development will be supported by your Development Leader and a first class Capability Management Team. With no tenure restriction, you will be in control of the pace of your development and focus of the future of your career. Maintaining a generalist portfolio of engagements, you will be equally as comfortable in a carpeted CBD office as you are on a remote industrial site. Partners In Performance will provide you with countless opportunities to employ influencing and coaching skills from C Level and all along the operational management value chain while keeping your finger on the pulse of tangible results delivery. Our leadership team is a combination of home-grown talent and those drawn from senior postings in top-tier consulting firms. Each has deep industry experience or possesses deep subject matter expertise born from prior operations experience. As our business continues to grow at an exceptional pace we are growing at all levels and offer a genuinely exciting opportunity to be a part of a business that is small enough to treat you as an individual and identify your unique skills, and large enough to unleash that potential as your career develops. #PartnersInPerformance Here is what you need: + 10+ years blue chip, generalist consulting background in a T1 consulting house + Bachelors degree Preferred Qualifications: + Strong leadership skills and the ability to influence C level and operational management + Exceptional logical reasoning and the ability to ruthlessly prioritize to ensure rapid gains are achieved and sustained + Ideally experience of delivering results based engagements with proven, lasting impact + A genuine passion for sustainable results Based on business requirements, candidates applying for this role can also be assessed for other opportunities within Accenture. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.$93k-123k yearly est. 20d agoVoice Provisioner
Ness Digital Engineering
Remote job
at Ness Romania SRL Job ID 5029 Why Ness We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world. You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression. You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation. Requirements and responsibilities This position's primary purpose is to provision SIP and ISDN services for customer use and CXOne Mpower network infrastructure. The Voice Provisioner will configure the customer's approved connectivity model which can include SIP Trunking, Dedicated Circuits and Number provisioning. This individual will be tasked with reviewing completed TQ's and all pertaining documents to determine appropriate build/configuration. This individual will accept direction from management and senior engineers to complete assigned tasks, document order status in detail and communicate to internal and external teams with professionalism and expedience. What you'll do New, Move, Add, Change and Disconnect orders for dedicated voice (SIP), Dedicated Circuits (MPLS, COLOCATION) and Inbound (Toll Free, DID: local and international) orders. Verifies Connectivity TQ's and any and all pertaining documents for accuracy and to determine appropriate build/configuration per product/request. Coordinate with the customer to schedule and complete test and turn up calls, which includes capturing call records. During test and turn up call if calls are not successful troubleshoot and make any necessary changes for accurate and completion of build. Including reaching out to other teams as necessary. Interfaces regularly with other internal CXOne Mpower departments such as COGS team: Carrier builds, Carrier testing, Carrier CAC Increase/Decrease, Carrier Disconnects. RespOrg/port In and Out, route and provision inbound number services to the NICE CX network through internal and external carrier systems for Local and International Toll Free and DID's. Works with Voice Engineering teams on Media Server builds and any associated troubleshooting issues. Communicates with customers, carriers, vendors and employees, and ensures all related systems are documented in detail. Performs pretesting with LECs and Vendors if required. Performs quality assurance audits and takes responsibilities for errors. Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders. Works in a rapid paced environment, multi-tasking daily, and be able to creatively problem solve and adapt to change and difficult situations. May be required to work nights, evenings and weekends. Follows the company Code of Ethics and CXOne Mpower policies and procedures at all times. Communicate in an effective and professional way with customers in and outside of CXOne Mpower. What you'll bring Bachelor's degree in Telecommunications or related field or equivalent work experience; 5+ years experience in telecommunications; Experience with T1, DS3, OC3, OC12 install and test; Knowledge of VOIP/SIP, TLS, Dedicated Circuit such as MPLS, Colocation, and Inbound Number Provisioning (TFN, DID etc); Working knowledge of TCP/IP, TLS, BGID, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and subnetting; Command level knowledge Empirix, Wireshark, Ribbon Analytics; Previous experience with configuring SBCs; Proven track record of excellent communication and conflict resolution skills. Not checking every single requirement? If this role sounds good to you, even if you don't meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills. Let's meet and you may just be the right candidate for one of our roles. At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.$80k-106k yearly est. Auto-Apply 45d agoSr. Director, Partnerships & Influencer Marketing- REMOTE
Thorne
Remote job
At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you'll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage. Position Summary: The Senior Director, Strategic Partnerships & Influencer Marketing is a seasoned and visionary leader who will build and oversee a newly integrated Strategic Partnerships and Influencer Marketing team. This team unites our work across paid influencer relationships, organic influencer/affiliate programs, and sponsorship activations to drive brand awareness, trust, and customer acquisition. The Senior Director will be responsible for developing and executing a cohesive global strategy that leverages sports, celebrity, medical experts, and strategic partners to amplify Thorne's premium positioning in science-backed wellness. This leader will manage high-profile talent relationships, oversee marquee partnerships (e.g., UFC), and ensure that activations deliver measurable impact against growth objectives. This is a remote position. Responsibilities Strategic Leadership * Define and oversee the integrated Strategic Partnerships & Influencer Marketing strategy, ensuring alignment with corporate priorities, brand positioning, and growth targets. * Translate the Paid Influencer Strategic Framework (T1, Fall 2025) into executional excellence. * Create a unified team culture between Sponsorship Activations and Influencer Marketing functions, with a clear roadmap, briefs, and review cadences (quarterly for example). Influencer & Talent Management * Oversee all paid ambassador relationships (athletes, celebrities, and medical doctors) - including Jrue Holiday, Madison Keys, Don Saladino, Dr. Sara Szal, and others - with planned expansion to ~10 paid influencers in 2026. * Lead scouting, evaluation, and roster planning, ensuring ambassadors align with Thorne's values (longevity, performance, personalization, credibility, category fit). * Own negotiations and contracts with agents, securing broad usage rights, performance incentives, and content flexibility. * Maintain an integrated deliverables calendar (posts, appearances, webinars, photo/video shoots) and ensure timely, multi-channel activation. Affliliate Ambassadors * Partner with the Director of Influencer Marketing to evolve Thorne's Affiliate Ambassador Program, scaling it into a best-in-class growth engine. * Set growth targets, budget allocations, and strategic priorities for the affiliate program, ensuring alignment with paid influencer, organic influencer, and sponsorship strategies. * Work cross-functionally with Growth, Paid Media, and eCommerce to ensure ambassadors are integrated into full- funnel campaigns and tracked for measurable performance. * Benchmark Thorne's program against best-in-class affiliate and ambassador models across categories, identifying areas for innovation and expansion. * Empower the Director of Influencer Marketing to own day-to-day operations, while providing strategic oversight, resources, and senior-level advocacy to accelerate growth. Sponsorship & Partnerships * Evaluate and expand new strategic sponsorship opportunities (endurance, women's sports, league/player associations, medical institutions). * Lead evaluation, negotiations and deal optimization for additional 2026 and beyond sponsorships. * Develop a long-term sponsorship roadmap, balancing brand credibility partners (medical/scientific institutions, wellness bodies) with high-reach performance properties (athletes, leagues, events). * Empower the Sponsorship Activation Manager to own day-to-day operations, while providing strategic oversight, resources, and senior-level advocacy to accelerate growth. Team & Cross-Functional Collaboration * Directly manage the Director of Influencer Marketing and Sponsorship Activations Manager, providing coaching, prioritization, and professional development. * Foster strong collaboration with PR/Comms, Creative, Growth, Sales, R&D, and Data & Analytics * Partner with Legal and Finance to ensure contracts, budgets, and ROI are optimized. * Seeks formal and informal performance assessments of self, including performance versus expectations and goals, behaviors, and leadership potential. * Participates actively in required training and development programs and electives as suits one's needs, and support colleagues, trainers, and management as appropriate with these efforts. * Promotes the Company's Mission and Values, including an accountable, innovative, and results-oriented culture that promotes customer service, openness, teamwork, mutual trust, and respect. What You Need * Bachelor's degree in marketing, communications or other relevant fields. * 12+ years in sports marketing, influencer/celebrity marketing, partnerships, or brand strategy, ideally in consumer health, wellness, or lifestyle industries. * Proven success in negotiating high-profile talent and sponsorship contracts. * Strong network and credibility in sports, entertainment, and/or healthcare ecosystems. * Exceptional ability to balance brand-building with performance outcomes. * Experience leading cross-functional teams and managing direct reports. * Strategic, creative, and analytical mindset with proven ability to drive measurable ROI. * Excellent relationship management skills, with comfort navigating agent/league/association dynamics. What We Offer * Competitive compensation * 100% company-paid medical, dental, and vision insurance coverage for employees * Company-paid short- and long-term disability insurance * Company- paid life insurance * 401k plan with employer matching contributions up to 4% * Gym membership reimbursement * Monthly allowance of Thorne supplements * Paid time off, volunteer time off and holiday leave * Training, professional development, and career growth opportunities Thorne is the leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As the top recommended clinical brand by healthcare practitioners, Thorne offers a comprehensive range of products including nutritional supplements and health tests designed to meet the unique needs of individuals at every stage of life. Founded in 1984, Thorne products are formulated with the highest-quality ingredients, supported by clinical research, and rigorously tested to ensure purity, potency, and efficacy. Thorne is trusted by 47,000+ health-care professionals, thousands of professional athletes, more than 100 professional sports teams, multiple U.S. National Teams, and more than five million consumers. For more information, visit Thorne.com. THORNE IS AN EQUAL OPPORTUNITY EMPLOYER$144k-208k yearly est. 30d agoAccount Executive, Air Force
Rubrik
Columbus, OH
** The Federal Account Executive will have ownership of all elements of bookings growth in the Air Force territory. This includes discovering and developing new opportunities, managing pipeline, executing account strategies, and managing customer expansion. The AE must be quota-driven, and will represent Rubrik within the Federal space, while working with Systems Engineers, Sales Development, Channel Development and Rubrik Partners to exceed sales objectives. This position will manage all aspects of the sales process and will play an integral role in the success of the overall Federal Sales Team. The Account Executive will actively track joint sales pipeline, meet or exceed quarterly and annual revenue targets, make recommendations for improvements to increase penetration within the target market. **Primary Responsibilities** + Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives, consulting resources, technical teams, marketing, capture, and sales representatives. + Integrate Rubrik offerings into Partner go-to market Partner initiatives and strategies to create net new incremental pipeline and partner sourced leads. + Creates and leverages partner enablement programs to deliver relevant and timely product and industry topics to existing and new Partners that positively impact Federal sales goals. + Support the Rubrik Federal sales organization in the field through mindshare, partner introductions, and by new opportunity identification + Leverage Salesforce.com and other tools to track the success of each program + Train and influence systems integrators by refining value propositions to meet specific partner and client needs + Identifies appropriate solution and services to meet partner customer integration & infrastructure needs + Manage complex sales-cycles, and present to decision makers the value of our full suite of solutions + Skillfully negotiates with others to achieve desired results and meet customer needs **Qualifications & Requirements** + Strong SI and/or Software OEM experience in the Federal industry + 10+ years experience as a Majors/Enterprise Rep + Demonstrated track record of significant accomplishment in an Individual contributor or leadership role including successful development and management accounts/ programs/ projects in complex matrixed organizations with numerous constituents. + Strong business acumen and capable of developing and managing strategic plans with customers + Ability to present results and strategy to teams while considering variety of knowledge levels within audience + Knows how to create high value services around targeted technology solutions by identifying key areas of differentiation, delivery improvement and profitable direction + Must be able to work in a fast paced and passionate environment **Security and Privacy Responsibilities** : This position carries special Security and Privacy Responsibilities for protecting the U.S. Federal Government's interests: + Know, acknowledge, and follow system-specific security policies and procedures; + Protect data and individual privacy per requirements and regulations; + Perform ongoing activities in compliance with service and contractual obligations; + Participate in role-based training, completing assignments on a timely basis; + Report security issues promptly, and aid investigation when needed; + Support controlled changes and vulnerability remediation activities; and + Work collaboratively with Information Security in designing, implementing, assessing or enhancing system-specific security and privacy controls. **Position Risk Designation** section: This position carries duties and responsibilities involving the U.S. Federal Government's interests. The selected incumbent may be subject to one or both of the additional background checks with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1** _Incumbents without access to U.S. Government data may be required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to U.S. Government data may be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions designated Moderate Risk._ **Position Risk Designation:Moderate Risk Law Enforcement (CJIS)** _When hired for a position where access to Moderate Risk criminal justice information is required, the employee must complete a fingerprint-based national criminal history background check within 30 days after the employee's start date._ **\#LI-AC2** **\#LI-Remote** The minimum and maximum base salaries for this role are posted below; this role is also eligible to earn commissions pursuant to the Company's written Incentive Compensation Plan. Additionally, the role is eligible for equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training. US (SF Bay Area, DC Metro, NYC) Pay Range $115,100-$160,700 USD The minimum and maximum base salaries for this role are posted below; this role is also eligible to earn commissions pursuant to the Company's written Incentive Compensation Plan. Additionally, the role is eligible for equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training. US2 (all other US offices/remote) Pay Range $109,400-$160,700 USD **Join Us in Securing the World's Data** Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. Linkedin (******************************************************************** | X (formerly Twitter) (****************************** | Instagram (************************************* | Rubrik.com **Inclusion @ Rubrik** At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. **Our inclusion strategy focuses on three core areas of our business and culture:** + Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. + Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. + Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. **Equal Opportunity Employer/Veterans/Disabled** Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at ************* if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. EEO IS THE LAW (*********************************************************************************************** NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS$115.1k-160.7k yearly 60d+ agoNetwork Engineer I (Future Opening)
GCI Communication Corp
Remote job
GCI's Network Engineer I will apply engineering principles tomultiple sub-groups within the Technology Solutions internal departments ; r esponsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support. + Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security. + Able to Identify opportunities for continuous improvement of the current network and/or systems facilities. + Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling up dates , and collaborating with architects on optimization . + Maintain s professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology. + Provides detailed reports on network operational status, and milestones related to project completion. + Capable of remote site support for off-site personnel and customers. + Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors' junior engineers and technicians. COMPETENCIES: + ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes. + BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. Lead by example on all fronts. + COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences. Decision making, problem solving, both technical and procedural. Build and maintain effective working relationships with leadership, peers, customers, and vendors. + COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. + CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers. + RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. + SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. + COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally. + RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology. + MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams. Level Definition Position Title: Network Engineer I Grade: E05 Additional Job Requirements: This is an entry level position within the Network Engineer discipline. Must be competent at performing basic engineering calculations, design, and implementation for further review by senior staff. Requires close supervision and work is reviewed throughout process/project; supports senior staff and completes tasks on time and within budgeted costs. Essential Duties for this position: 20% Configures equipment and infrastructure related to a specific technical discipline in support of network operations and projects. 20% Supports and manages escalations. 15% Provides remote support for off-site personnel and customers. 15% Uses network monitoring tools, troubleshooting network and/or system outages and scheduling updates. 10% Develops and updates documentation and support materials. 10% Provides detailed reports on network operational status, and milestones related to project completion. 10% Coordinates with project management and engineering teams on a regular basis and assists with the design and implementation of new solutions and continual improvement of the current network and/or systems facilities. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis + High School diploma or equivalent. + Bachelor's degree in Computer Technologies, Electrical Engineering , or relevant field. * + Minimum of one (1) year experience in the field or related background. * Preferred: + Experience within the telecommunications industry. + Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: + Work is primarily sedentary, requiring daily routine computer usage. + Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. + Ability to accurately communicate information and ideas to others effectively. + Physical agility and effort sufficient to perform job duties safely and effectively. + Ability to make valid judgments and decisions. + Available to work additional time on weekends, holidays, before or after normal work hours when necessary. + Must work well in a team environment and be able to work with a diverse group of people and customers. + Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal. Training for Job Role: Antenna Training: No Lifeline Training: No 911 Training: Yes FAR Training: No FCC396: No E-Rate & RHC Training: No SOC: 173029 WC: 8901 Note: Hiring manager is responsible for communicating to your recruiter what Pillar and what Technology Addendum is required for posting. PILLAR ADDENDUMS: CTO Operations Addendum: Additional Engineer Job Duties & Disciplines + Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center)/ NOC. + Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups. + Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation. + Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities. + Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support. + Experience, ongoing training and focus on the included technology addendums. + Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center). + Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups. + Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation. + Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities. + Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support. + Experience, ongoing training and focus on the included technology addendums. CTO PMO & Construction Management : Additional Engineer Job Duties & Disciplines + Provide technical leadership and escalation support for various delivery and engineering groups as well as technical training and mentorship to team members. + Define, design, and implement network and/or system facilities utilizing standard engineering concepts of availability, efficiency, scalability, and security. CTO Planning & Engineering : Additional Engineer Job Duties & Disciplines Provides technical expertise and strategic insight in the planning, development, and implementation of engineering solutions. This role bridges the gap between technology planning, project execution, and system optimization, ensuring that the organization's infrastructure aligns with its long-term goals and innovation strategies. Collaborates with cross-functional teams, including software developers, systems engineers, and product managers, to design, evaluate, and implement complex technological solutions. Focuses on the technical and strategic planning of engineering initiatives, helping define and deliver projects that enhance the company's technology infrastructure, improve operational efficiency, and drive business growth. + System Design & Analysis + Quality Assurance & Testing + Security Engineering + Network & Infrastructure Engineering + Performance & Capacity Planning + Automation & Scripting + DevOps & Continuous Improvement + Training & Development CTO TECHNOLOGY ADDENDUMS: CTO - Network Engineer: This role is part of CTO focused on technology related to Network Engineering. Protocols & Standards: MPLS QoS 802.11 ax/ac/n TCP/ UDP HSRP/ VRRP TCP/ IP LACP VPRN/ VPN- BGP eBGP/ iBGP RIP OSPF RSVP/ LDP ISIS Mulitcast LACP VPLS EIGRP MC-LAG Hardware and Software: Nokia Juniper Cisco Extreme Networks Wireshark Reverbed Palo Alto Preferred Certifications: CNNA JNCIA JNCDA JNCIE CCNP PCNSA JNCIP PCNSE CCIE NSR I/ II NSRA JNCIS CTO- Transport Engineer: This role is part of CTO focused on technology related to Transport and Access Engineering. Protocols & Standards: TDM/ FDM TCP/ UDP DAA OSPF 802.11 ax/ac/n QoS DPoE BGP IS-IS Ethernet CWDM/ DWDM T-Carrier MPLS SONET T-Carrier Hardware and Software: Nokia MetaAssist Actellis Fujitsu Cisco WLC Ciena Turin/ TransNav Calix/ CMS Ribbon Preferred Certifications: Nokia NRS CCNP PCNSA NSRAJNCDA SCTE JNCIP PCNSE JNCIS CMTS CCIE NSR I/ II CCNA JNCIA JNCIE CTO- Access Engineer: This role is part of CTO focused on technology related to Transport and Access Engineering. Protocols & Standards: xDSL TCP/ UDP DOCSIS HFC 802.11 ax/ac/n QoS OSPF DPoE BGP IS-IS Ethernet CMTS PON MPLS Hardware and Software: Vecima Arris GPON/ xPON CommScope Preferred Certifications: Nokia NRS CCNP PCNSA SCTE JNCIP PCNSE CMTS CCIE NSR I/ II CCNA JNCIS NSRAJNCDA JNCIA JNCIE Arris DOCSIS CTO - Systems Engineer: This role is part of CTO focused on technology related to systems engineering. Protocols & Standards: SMTP NTP DHCP NFS DNS SNMP (prefer v3) SMB Hardware and Software: Understanding of Data Center Server Hardware Understanding of Data Center Power Systems Familiar with Data Center Racks / Hardware Soft Ware Development Network Management (NMS) Network monitoring (Grafana, Statseeker, Cacti, ZenOSS, etcetera) NetApp Cisco, UCS, Adtran, AudioCodes Power BI Python/ JAVA/ Perl/ bash shell scripting BIND Linux/ Unix (Solaris, Centos, RedHat, Ubuntu) Kibana vSphere, vCloud, vCenter Windows Server VMWare, Xen, KVM, QEMU Preferred Certifications: Red Hat Cert System Admin VMware Cert Professional Advance VMware Cert Professional CompTIA Linux + CTO - VoIP Engineer: This role is part of CTO focused on technology related to VoIP engineering. Protocols & Standards: SIP HTTPS MGCP H.3.23 ACL WAV EIGRP SCCP VLAN SNMP OSPF XML RTP QoS SMTP ISDN Static Routing Hardware and Software: Business Edition 6k & 7k UCS Cisco Emergency Responder Cisco Unified Comms Serviceability Cisco Unified Contact Center Express Cisco Unified Comms Admin Cisco Expressway C Cisco Unified Comms OS Admin Cisco IM & Presence Cisco Real Time Monitoring Tool Cisco Finesse Cisco Expressway E Cisco CUBE Cisco Unity Connection Akkadian Provisioning Mgr CCX Editor BOC UNIMAX Pro CUBAC AudioCodes SBC Adtran SBC Preferred Certifications: CCIE Collaboration Cisco CCNA AudioCodes Cert Assoc CCNP AudioCodes Cert Professional CTO - Satellite Engineer: This role is part of CTO focused on technology related to Satellite engineering. Protocols & Standards: TCP QoS T1 RF UDP DHCP TDMA Hardware and Software: iDirect Comtech iSite iQ200 iMonitor Wireshark iBuilder Preferred Certifications: CCNA CCNP CCIE CTO - Core Voice Engineer: This role is part of CTO focused on technology related to Core Voice engineering. Protocols & Standards: SIP TCP SDP UDP RTCP MGCP SS7 T1 H.248 OC12 Codes (AMR, G.711) Hardware and Software: MetaSwitch Redcom 5ESS Wireshark Preferred Certifications: CTO - Wireless Cellular Engineer: This role is part of the CTO Technical Resolution Team responsible for escalation support focused on technology related to Cellular. Protocols & Standards: Diameter GTP UDP SCTP SCCP RRC GRE VoLTE MGCP 3GPP TCP VoWIFI RANAP S1-AP Hardware and Software: BTS GGSN HSS SGSN AAA Linux/ Unix ePDG PCEF StarSolutions PCRF MSC Wireshark Nortel eNB IMS NodeB MME SGW RNC SPR PGWNetscout (nG1, nBA, nSA, Truecall) Preferred Certifications: CTO - IP Engineer: This role is part of CTO focused on engineering design and implementation services necessary to support the company's IP/MPLS core network, carrier Ethernet transport systems, cellular data core systems, and/or video transmission services . Protocols & Standards: BGP ISIS OSPF EIGRP Transport Technologies: Ethernet SONET TDM Fiber Microwave Satellite Wi-Fi Cellular Layer-2 Ethernet Technologies: VLANs STP LACP MC-LAG Preferred Certifications: Cisco CCNA Nokia NRS I Brocade BCNE Juniper JNCIA Professional Engineer (PE) CTO - Alarming & Automation Engineer: This role is part of CTO focused on the alert and alarming systems like Assure1, and automation process improvement. Protocols & Standards: Network monitoring tools like Assure1 Python RunDeck SNMP ICMP DNS DHCP Hardware and Software: Understanding of alarm monitoring systems like Assure1 Familiar with Data Center Hardware Software Development Network Management (NMS) Network Monitoring (Assure1, Orion, Statseeker) Python Scripting Preferred Certifications: PCEP - Certified Entry-Level Python Programmer PCAP - Certified Associate in Python Programming Oracle Certification VMware Certified Professional$98k-117k yearly est. 60d+ agoFederal - Field Engineer - Arizona/Colorado (Remote + Travel)
Motorola Solutions
Remote job
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewDepartment Description It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 85 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance. When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future. Job Description NOTE: Candidate must reside in Arizona or Colorado for Projects. Act as Lead System Field Engineer on projects or system upgrades, capable of directing self and other assigned project STs and able to mentor less experienced STs. Post-sale implementation of voice and data communications systems. Provide technical support on specialized telecommunications systems and public safety product applications for the Federal DoD. Performs specific system configuration, programming, optimization, testing, and documentation tasks. Provide technical support of specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25, and data infrastructure. Maintain, optimize, test, support and document complex mission critical communications systems. Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results. Provide weekly reports of activities and accomplishments. Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues. Total familiarity and continuous training in the latest technologies and troubleshooting techniques. Team with Engineering, Project Management, and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations. Work with other Field Engineers, Tech Support, Product Groups, and/or others to characterize system defects during system implementation and, on occasion, during the maintenance phase. Perform maintenance of server hardware/OS and software infrastructure and troubleshoot to resolve system/application related issues. Solve customer problems quickly during stressful situations. Preferred Candidate Experience: Very strong knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN) Proficient in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges. Experience with R.F. interfaces and systems such as transmitters, receivers, and antenna networks. Knowledge in standard telephony, dedicated data circuits, and packet switching techniques. Strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams. Experience with logging recording systems, RF interfaces, wired/wireless communications systems, and networking equipment Excellent communications skills and always present a professional image. The ideal candidate must demonstrate high-level systems experience and have a minimum of 6 years of related experience with the following equipment: Motorola Base Stations (GTR series, Desktop, etc.) Dispatch Consoles (MCC7500, MCC7500E) T1 Circuits and MPLS Circuits Computer IP Networks and Configuration Experience working with RF infrastructure technologies to include Motorola SmartZone, SmartNet, console systems, ASTRO conventional, trunked equipment, and simulcast systems The ideal candidate must have excellent skills in the use of various communications test equipment including: Communication System Analyzers, Ethernet Link test sets, T1 Test Sets, TIMS (Transmission Impairment Measurement Set), Digital RF Power Meter, Motorola Conventional, SmartNet, MCC Console systems, Secure Operations and ASTRO A7.x - A20.x, Digital systems and installation procedures. Candidate Requirements: Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract. Must possess a current and valid driver's license, no traffic violations, and have a clean driving record. 2 year Associates in Electronics or IT preferred. Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred. Must be willing to obtain a DoD Secret Clearance Must be willing to obtain a DHS Public Trust Clearance CompTIA Security+ or must be able to obtain it within the 1st year of employment. Ideally the individual should have or be pursuing at least one network certification: Network+, CompTIA, Security+ Travel/Location: Federal DoD System Field Engineer can live anywhere in the United States within a commutable distance to a major airport Extensive work travel is required with up to 85% travel Willing to work overtime, weekends, holidays, and varying schedules. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Target Base Salary Range: $78,000 - $85,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements High School Diploma/GED 2+ years experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Military, Motorola products or Networking equipment. Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract. Travel RequirementsOver 75% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.$78k-85k yearly Auto-Apply 60d+ agoSenior Network Engineer
Intelligent Protection Management
Remote job
Intelligent Protection Management (IPM) provides a comprehensive approach to cloud security, designed to ensure all cloud-based resources are secure, compliant, and resilient against threats. From strategy to execution, we develop IT solutions that fit our customers business needs. As a Senior Network Administrator, you'll play a pivotal role in designing, deploying, and maintaining secure, scalable network infrastructures across multiple client environments. This hands-on position demands a proactive mindset, strong troubleshooting capabilities, and the ability to manage diverse network ecosystems-from small business setups to complex enterprise-grade systems. Key Responsibilities Diagnose and resolve network and voice-related issues across client environments, ensuring minimal downtime and optimal performance Participate in a rotating on-call schedule to support 24/7 client operations Maintain and enhance network monitoring tools to ensure real-time visibility and alerting Coordinate new circuit installations, testing, and handoff with ISPs and telecom providers Design and implement wired/wireless infrastructure across client sites, including remote offices and data centers Lead network upgrade initiatives-planning, testing, and deploying enhancements with minimal disruption Manage and execute network tasks in high-availability, time-sensitive environments Administer WAN, LAN, WLAN, and VoIP systems, including MPLS, IPsec VPNs, and various internet access technologies (Cable, DSL, Metro Ethernet) Document network configurations, diagrams (Visio), SOPs, and implementation plans for internal and client use Adhere to change management protocols and incident response procedures for all network activities Provide firewall support and configuration (Fortigate, SonicWall) across client networks Serve as a liaison between clients and telecom/network carriers to resolve service issues and coordinate upgrades Manage multiple concurrent network projects, ensuring timely delivery and client satisfaction Act as a subject matter expert for all network-related inquiries within the MSP team Skills & Qualifications Proven ability to manage complex, multi-tenant network projects from planning to execution Advanced experience with Fortigate, SonicWall, and FortiManager platforms Expertise in switching technologies Exceptional troubleshooting and diagnostic skills in both solo and collaborative settings Prior experience in an MSP environment is highly preferred Strong interpersonal skills for cross-functional collaboration and client communication Understanding of diverse access technologies: Cellular, Wired/Wireless, Cable, DSL, T1, Metro Ethernet Analytical mindset with a focus on root cause analysis and continuous improvement Highly organized with the ability to prioritize tasks across multiple clients and projects Why IPM? Supportive, inclusive culture that values diverse perspectives Competitive benefits: medical, dental, vision, 401K Annual performance-based salary increases Remote work flexibility within the United States Join Us, IPM is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.$87k-119k yearly est. Auto-Apply 60d+ agoCustomer Support Representative - Tier 1
Office Depot
Remote job
The T1 Customer Support Representative is responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address issues impacting our top revenue customers (all over $1M). This role is responsible for taking appropriate actions to execute solutions, resolve or escalate issues to the team manager on behalf of the customer or sales representative. Additionally, this role will handle inbound email and chat contacts from T1 customers and sales representatives, and provide assistance with inquiries related to ordering, products, services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands. Please note: This will be an on-site position in Toledo, OH. Candidates must be available to work on site Monday through Friday. Primary Responsibilities: Resolve problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues. Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative. Assist with any additional service area based on business needs or performs special projects as needed. Answer inbound email contacts from customers. Assist T1 customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries. Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives. Assist sales representatives of T1 accounts with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries. Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues. Other duties and responsibilities as assigned. Education and Experience: Level of Formal Education: High School diploma or equivalent, Bachelors preferred Area of Study: Customer Service Years of Experience: Minimum 3-5 years of experience in related field Type of Experience: Customer Service, Sales Support Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. Skills & Abilities: Excellent verbal and written communication skills. Ability to work as a team player Time Management skills, ability to multi-task Organizational skills Good customer relationship building skills Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action Language Skills: Excellent communication in English (written and verbal) and interpersonal skills Personal Attributes & Other/Preferred: Strong customer service orientation Self-Starter Analytical Able to succeed in an ambiguous environment About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.$36k-41k yearly est. Auto-Apply 46d ago