What is Technical Support?
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
How is Technical Support used?
Zippia reviewed thousands of resumes to understand how technical support is used in different jobs. Explore the list of common job responsibilities related to technical support below:
- Provide process, formulation, primary packaging technical support for pharmaceutical marketed products to solve supply, quality and regulatory issues.
- Compiled and redesigned archived technical support documentation, enhancing service and phone support.
- Provide primary technical support for pharmaceutical manufacturing at associated contract manufacturers, suppliers.
- Provide technical support to manufacturing areas regarding equipment, process and deviations.
- Provided telephone technical support liaison for Field Engineers on customer location.
- Provided technical support to end-users via email in the areas of technical problem solving, Internet marketing, and promotional campaigns.
Are Technical Support skills in demand?
Yes, technical support skills are in demand today. Currently, 57,264 job openings list technical support skills as a requirement. The job descriptions that most frequently include technical support skills are senior technical service specialist, assistant lead technician, and advanced technical specialist.
How hard is it to learn Technical Support?
Based on the average complexity level of the jobs that use technical support the most: senior technical service specialist, assistant lead technician, and advanced technical specialist. The complexity level of these jobs is intermediate.
On this page
What jobs can you get with Technical Support skills?
You can get a job as a senior technical service specialist, assistant lead technician, and advanced technical specialist with technical support skills. After analyzing resumes and job postings, we identified these as the most common job titles for candidates with technical support skills.
Senior Technical Service Specialist
- Technical Support
- CRM
- Test Equipment
- FDA
- Customer Service
- Customer Accounts
Assistant Lead Technician
- Technical Support
- HVAC
- Troubleshoot
- Windows
- Customer Satisfaction
- PC
Advanced Technical Specialist
- C++
- Technical Support
- Software Applications
- Windows
- VPN
- TCP/IP
MIS Specialist
- Technical Support
- Software Inventory
- Customer Service
- Bar Code Readers
- Access Database
- SQL Server
Software Applications Specialist
- Technical Support
- POS
- Microsoft SQL
- Troubleshoot
- User Training
- Software Support
Division Engineer
- Technical Support
- CAD
- Capital Projects
- Construction Management
- Statistical Analysis
- Construction Projects
Project Manager Technical Support
- Technical Support
- Project Management
- Database
- Network Infrastructure
- Desktop Support
- SQL Server
Implementation Technician
Job description:
Customer satisfaction is the core of a successful business. Implementation technicians, otherwise referred to as implementation specialists, make sure that a client not only buys their products, but also has a positive experience with the product. Implementation technicians build and customize software to meet clients' specifications. It is also their duty to teach customers how to install and utilize the customized software. To ensure you produce a job that meets the specifications, they collect data and ask for feedback. In all, making a satisfied client is their core responsibility.
- Technical Support
- Cisco Ios
- Provisioning
- Unix
- Customer Support
- FTP
Customer/Technical Service Manager
- Technical Support
- Customer Satisfaction
- Process Improvement
- Direct Reports
- Customer Complaints
- Pharmacy Tech
Field Technical Representative
Job description:
Owning wide knowledge about an application, a field technical representative ensures that the customer knows how to use any application by providing technical support and solving issues if one arises. They also give advice on what application is best to use for a certain concern. They can also evaluate and give an honest review to further improve the application. They help companies install the application and apply every bit of enhancements incorporated in it to the best of their advantage.
- Customer Service
- Technical Support
- Customer Satisfaction
- Product Knowledge
- Technical Issues
- Cooling Towers
Director Of Distance Learning
Job description:
A director of distance learning oversees the development and implementation of a college or university's distance learning programs. They take the lead in conducting research to develop learning programs, establishing curricula and teaching materials, utilizing asynchronous learning modules and interactive media, and supervising the recruitment of the workforce. They are also in charge of setting goals and guidelines, arranging workshops and other services, coordinating staff, and monitoring operations, solving issues and concerns if any arise. Moreover, a director of distance learning leads educators and staff to reach goals and implements the institution's policies and regulations.
- English Language
- Technical Assistance
- Technical Support
- Strategic Plan
- Instructional Design
- Needs Assessment
Senior Systems Support Technician
- Technical Support
- Printers
- Computer System
- User Accounts
- Linux
- Technical Problems
Gas Engineer
Job description:
A Gas Engineer specializes in installing, maintaining, and repairing gas systems and appliances in homes and business establishments. They typically travel to various locations, conduct inspections using detectors and other equipment, troubleshoot problems, replace or fix parts, and enforce safety protocols in case of emergencies. Moreover, a Gas Engineer may also work for gas companies where they are in charge of designing and developing extraction systems. To carry out their duties, they perform extensive research and analysis, gather and analyze samples, conduct examinations and surveys, and implement safety policies and regulations.
- Project Management
- Technical Support
- GIS
- API
- Engineering Support
- Distribution Systems
Technical Clerk
- Data Entry
- Technical Support
- Computer System
- Vital Signs
- Front Desk
- Patient Care
Consulting Engineer/Technician
- Technical Support
- Linux
- Cloud
- Customer Support
- Architecture
- Java
Repair Technician Lead
- Technical Support
- Maintenance Procedures
- Diagnosis
- Customer Issues
- R
- Test Equipment
Technical Support Technician
Job description:
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
- Customer Service
- Technical Support
- Patients
- Customer Support
- Mac
- OS
How much can you earn with Technical Support skills?
You can earn up to $88,080 a year with technical support skills if you become a senior technical service specialist, the highest-paying job that requires technical support skills. Assistant lead technicians can earn the second-highest salary among jobs that use Python, $42,031 a year.
| Job title | Average salary | Hourly rate |
|---|---|---|
| Senior Technical Service Specialist | $88,080 | $42 |
| Assistant Lead Technician | $42,031 | $20 |
| Advanced Technical Specialist | $101,756 | $49 |
| MIS Specialist | $53,400 | $26 |
| Software Applications Specialist | $100,491 | $48 |
Companies using Technical Support in 2026
The top companies that look for employees with technical support skills are Oracle, CDM Smith, and U.S. Department of the Treasury. In the millions of job postings we reviewed, these companies mention technical support skills most frequently.
Departments using Technical Support
The departments that use technical support the most are it, construction, and customer service.
| Department | Average salary |
|---|---|
| IT | $82,651 |
| Construction | $67,323 |
| Customer Service | $47,291 |
7 courses for Technical Support skills
1. Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform...
2. IT Troubleshooting Technical Support IT Support Desktop Help
IT Troubleshooting Technical Support IT Support Desktop Support IT Skill TutorialsIT Troubleshooting Technical Support IT Support Desktop Support IT Skill Tutorials learn about Information TechnologyTechnical Support IT Support Desktop Support IT Skill Tutorials IT Troubleshooting Technical Support IT Support Desktop Support IT Skill Tutorials learn about Information TechnologyIt troubleshooting technical support it desktop support tutorials you learn about the IT tutorials IT fundamentals it in shelf and discourage you are learn about the alter table shooting about information technology related if you are going to hide any wear according to the your job so you must be able learn about the IT troubleshooting there are few of fundamentals of the alter table shooting you learn in this cause it's helped you to become a professional and expert in your field of it troubleshooting and it support programming and it support technician u of them is most important which are help you to know about the IT fundamentalsWhat is the networking?here we talk about the what is the networking you learn about the networking there are Basics to learn about the networking what is the Wireless networking what is the VP and what is the IP addresses these are two strategies which you learn and this chorus it troubleshooting IT Troubleshooting Technical Support IT Support Desktop Support IT Skill Tutorials IT Troubleshooting Technical Support IT Support Desktop Support IT Skill TutorialsIT Troubleshooting Technical Support IT Support Desktop Support IT Skill Tutorials learn about Information Technologywhat is the database you learn about the what is the database is how use database is what kind of database is just to be give introduction about the data bases have in this process its help you to learn about the data basesIt troubleshooting technical support it desktop support tutorials you learn about the IT tutorials IT fundamentals it in shelf and discourage you are learn about the alter table shooting about information technology related if you are going to hide any wear according to the your job so you must be able learn about the IT troubleshooting there are few of fundamentals of the alter table shooting you learn in this cause it's helped you to become a professional and expert in your field of it troubleshooting and it support programming and it support technician u of them is most important which are help you to know about the IT fundamentals. IT Troubleshooting Technical Support IT Support Desktop Support IT Skill TutorialsTechnical Support IT Support Desktop Support IT Skill Tutorials learn about Information TechnologyHow can learn Technical Support IT Support Desktop Support IT Skill Tutorials IT Troubleshooting Technical Support IT Support Desktop Support IT Skill Tutorials learn about Information Technologyhow start It troubleshooting technical support it desktop support tutorials you learn about the IT tutorials IT fundamentals it in shelf and discourage you are learn about the alter table shooting about information technology related if you are going to hide any wear according to the your job so you must be able learn about the IT troubleshooting there are few of fundamentals of the alter table shooting you learn in this cause it's helped you to become a professional and expert in your field of it troubleshooting and it support programming and it support technician u of them is most important which are help you to know about the IT fundamentals. What is SoftwareWhat is the software's you learn in learn about the software's what kind of software is available and how in style the software's and how uninstall the software Center operating systemsyou learn about the operating system the basic core of the subject you learn be about the operating system how run the operating system and what is the best institute to operating system these are the help you to learn the basics about the fundamentals of operating system which operating system is best and q queries which help you to learn about the what is the fundamentals of which traffic help you to be good in it supporting and how you solve the problems and related to it task if you were found anywhere in your organizations are any interesting where you are you working these are you strategies which help you to learn and become expert in your tradeIT Troubleshooting IT Support It troubleshooting technical support it desktop support tutorials you learn about the IT tutorials IT fundamentals it in shelf and discourage you are learn about the alter table shooting about information technology related if you are going to hide any wear according to the your job so you must be able learn about the IT troubleshooting there are few of fundamentals of the alter table shooting you learn in this cause it's helped you to become a professional and expert in your field of it troubleshooting and it support programming and it support technician u of them is most important which are help you to know about the IT fundamentalsWhat is the career of it troubleshooting it supporthere we discuss about the career of it support it troubleshooting it technician there are very good opportunities available for it support and it career which can help you to learn about the IT fundamentals and there are few Strategies and interest is available where you can find any good job for your choices which help you become a it technician it support program in field of the information technology and computer science...
3. IT Support Technical Skills Helpdesk
This course is designed to give you a good understanding on IT Support. The course has live real-world hands on training that you can to use in a work environment. This course will give you the basic knowledge, skills and confidence to being learning IT Support. The course is designed to help you get familiar with real world technologies used in a work environment. You will learn the below in this courseWhat is active directory. How to share folders. What is office 365. How to fix your resume. What is windows 10 and how to troubleshoot it. What is a ticketing system and how to get it for free. How to unlock accounts and reset passwords on active directoryHow to access a client with MFA 2 factor authenticationExchange mailbox access. How to give someone access to a calendar. How to answer a phone call with a client. How to remote into someone machine/pc. How to troubleshoot hardware issues. How to apply to jobs. How to troubleshoot outlook issues. How to troubleshoot mobile devices. How to troubleshoot mac/android devices. What is RSAT Tools?How to fix an issue with a computer that fell off the domainWho is this course for: This is for someone brand new starting out in the job market who has little to entry level skills. This is the perfect combination for someone who read the comptia a+ and wants to learn more about what you see on the job market. Reading the A+ and taking this course will make you well rounded...
4. IT Support Technical Skills Bootcamp
The training bootcamp is aimed at IT professionals or those seeking to enter the industry. This training focuses on the practical aspects of technical support jobs. After completing all parts of this training, students can apply to enter IT support roles with confidence. By completing the tasks, you will improve your practical skills in supporting, installing, configuring, and maintaining Operating Systems, maintaining Microsoft Windows and troubleshooting Microsoft Windows and networks, managing users, workstations and shared resources, security, and implementing operational procedures. The full training will cover: Windows services, operating system installations, web servers, remote access services, file & print services, user account management, OU's, Active Directory management, GPOs, disk management, patch management, and performance monitoring. What is Jobskillshare Training?Our Managed Learning blends online on-demand video lectures with hands-on practice labs. Reinforce your knowledge by accessing REAL equipment online with no restrictions and full administrator privileges in real-time. Jobskillshare collaborates with industry leaders to provide the most hands-on IT training using TestOut and real-live practice labs. This unique approach allows students to gain valuable experience by developing real-world IT skills. Students can practice IT skills in a realistic environment without expensive equipment by simulating hardware, software, operating systems, and entire network environments...
5. IT Deployments - Business & Technical Support Planning
Over this course, you'll learn the different aspects that you need to consider when either deploying equipment to a new site, or integrating a pre-existing IT environment from a recently acquired company, topics included on this course are as follows:* Site Survey* Identifying key services* Regulatory considerations* Software and hardware compatibility overview* Identifying custom software and any considerations needed* How to minimise service downtime during a migration* Performance baselines* Post-migration troubleshooting...
6. IT & Technical Support Guide to Helpdesk, Desktop & Servers
On this course, you will learn how the different levels of IT technical support work, topics include the following:* Service Level Agreements (SLAs)* Data Protection* Assessing User Ability* How to ensure passwords are secure* Ticket escalations and priority exceptionsAlso included on this course are some insider tips, such as how to build useful contacts within your company when you're working at desktop support level. Although this is possible at any level, I've found this be easiest at level 2 as you are more likely to move around to fix issues...
7. Legacy IT - Technical Support & Desktop Troubleshooting Tips
Over this course, we'll be covering legacy operating systems and the things you need to know when troubleshooting any issues. Course topics include the following:* Hardware ports that you would find on older machines, such as PS/2, USB, Parallel, Serial & SCSI ports.* Legacy file systems such as FAT16 and FAT32.* Legacy boot configuration files and how they work* Plug and play support for hardware devices* Security considerations and compatibility mode* System activation and built-in applications* An overview of machine virtualisation and dual-booting between different operating systems. Also included in this course are some real-world examples of where you might find older machines, and what the best procedure is within most organisations when planning any changes, whether this is due to an emergency, or due to a planned upgrade or decommissioning of old equipment during a major project. Note that wherever possible, legacy hardware should no longer be in use on a production network, however this course is designed to help you deal with those situations where this simply isn't possible, for example if the cost of replacing equipment is too great, or if there is any other reason this needs to remain operational, such as legal or compliance reasons specific to an organisation...