Top 20 companies that use Technical Support

2. CDM Smith

Most common skills for CDM Smith:

• OSHA
• Oversight
• Data Collection
• Shop Drawings
• Meeting Minutes
• Cost Estimates

3. U.S. Department of the Treasury

How U.S. Department of the Treasury uses Technical Support:

• Provided technical support in resolving problems experienced by office and field personnel.

Most common skills for U.S. Department of the Treasury:

• Treasury
• IRS
• SharePoint
• PowerPoint
• Subpoenas
• Tax Issues

4. Department Of Military Affairs

How Department Of Military Affairs uses Technical Support:

• Provide technical support and technical training to departmental staff for interpretation and implementation of environmental compliance regulations.

Most common skills for Department Of Military Affairs:

• Direct Support
• Defense Travel System
• Financial Statements
• OSHA
• Mortgage Loans
• ArcGIS

5. Deloitte

How Deloitte uses Technical Support:

• Directed transition of technical support across Global member organizations across 4 Continents.
• Planned and managed technical support structure for all consulting applications.
• Assisted in end user technical support for front end applications.

Most common skills for Deloitte:

• Project Management
• Java
• Business Development
• Process Improvement
• Business Process
• Financial Statements

6. Apple

How Apple uses Technical Support:

• Perform technical support repairing relationships and mobile devices.
• Enhanced customer experience by providing personalized service during non-technical support calls regarding customer accounts, repairs, purchases and refunds.
• Provided troubleshooting assistance and technical support to users registering for access to the MFi Portal.

Most common skills for Apple:

• Apple
• Customer Service
• Mac
• Product Knowledge
• Technical Issues
• Customer Satisfaction

7. Intel

How Intel uses Technical Support:

• Collaborated with other support teams to drive process improvements in the vPro technical support chain.
• Provide direct technical support to assigned customer base on all Intel mobile, desktop, and server platforms.
• Designed/implemented/released all SHIMMER platform code; supported customers through workshops, online technical support, and open source code maintenance releases.

Most common skills for Intel:

• Linux
• Perl
• Debugging
• Windows
• RTL
• Python

8. Honeywell

How Honeywell uses Technical Support:

• Provided technical support for engineers and scientists in Systems and Research Center Lab machine shop.
• Provided Analytical, Quality, and Technical support for all chemical units.
• Provided training, technical support, process documentation and manufacturing expertise to the 3PL and internal management.

Most common skills for Honeywell:

• Sigma
• Process Improvement
• ISO
• Corrective Action
• Continuous Improvement
• Management System

9. Department of Agriculture and Fisheries

10. PAR Technology

How PAR Technology uses Technical Support:

• Relied on superior knowledge in 9 separate windows based point of sale systems to give excellent customer and technical support.

Most common skills for PAR Technology:

• POS
• Amazon Web Services
• VMware
• CSS
• Troubleshoot
• ISO

11. Medtronic

How Medtronic uses Technical Support:

• Provide technical support for silicone and polyurethane tubing/raw materials.
• Provide technical support during surgical device implantation and with reprogramming and follow- ups in hospitals and clinics across Arizona.
• Provided technical support for reliability and safety activities including fault tree analysis and FMEA

Most common skills for Medtronic:

• FDA
• Medical Devices
• Product Development
• Word Processing
• Continuous Improvement
• ISO

12. General Dynamics

How General Dynamics uses Technical Support:

• Supervised, provided technical support and performed administrative duties for three local subordinate field service engineers.
• Provide analytical and technical support to the FMS APML in PMA-201 for Precision Strike Weapons.
• Provided Level I technical support for application software, hardware and operating system, network connectivity and system documentation problems.

Most common skills for General Dynamics:

• DOD
• Technical Support
• RF
• Linux
• SharePoint
• Management System

13. TEKsystems

How TEKsystems uses Technical Support:

• Interacted with remote technical support when script errors arose.
• Provided technical support for 200+ users and ensured proper maintenance of workstations, printers and peripherals.
• Provided technical support to other contract technicians and to Verizon redeployment team.

Most common skills for TEKsystems:

• SharePoint
• VoIP
• Troubleshoot
• Infrastructure
• Technical Support
• PC

14. Verint

How Verint uses Technical Support:

• Managed post-sale customer/technical support issues for strategic customer accounts.

Most common skills for Verint:

• Saas
• Customer Support
• Rest API
• Application Support
• Facebook
• VPN

15. SAIC

How SAIC uses Technical Support:

• Provided technical support to users and served as the initial point of contact for network outages and scheduled network activities.
• Provided functional guidance, supervision, technical support, training and quality assurance/quality control to Level I and Level II personnel.
• Provided technical support for total end-user population of approx.

Most common skills for SAIC:

• DOD
• SharePoint
• Project Management
• Technical Support
• Business Development
• Management System

16. CBRE Group

How CBRE Group uses Technical Support:

• Provide guidance and technical support to operational teams in the facilities and utilities areas.
• Assessed customers technical support needs and handled accordingly.

Most common skills for CBRE Group:

• Direct Calls
• HVAC
• Real Estate
• Project Management
• Plumbing
• Customer Service

17. Robert Half

How Robert Half uses Technical Support:

• Provided staging solutions and technical support for high profile events.
• Assisted clients with technical support as it related to the new software system.
• Documented all technical support communications in Hill-Rom ticketing system and exercising proper ticket handling per company procedures.

Most common skills for Robert Half:

• Customer Service
• Expense Reports
• Payroll
• Journal Entries
• Data Entry
• QuickBooks

18. H&R Block

How H&R Block uses Technical Support:

• Provided technical support for Knoxville district as DTSS for three seasons.
• Offered technical support for all employees in the district.
• Provided on-site technical support for offices in Milwaukee, Waukesha, Racine and surrounding area.

Most common skills for H&R Block:

• Tax Returns
• IRS
• Customer Service
• Bank Deposits
• Schedule Appointments
• Tax Professionals

19. Grainger

How Grainger uses Technical Support:

• Provided overall technical support for HP OpenView tools with a goal of standardizing tools and processes throughout the corporation.
• Guided customers to internal resources such as Technical Support, Credit, Grainger Parts and Sourcing as necessary.

Most common skills for Grainger:

• Customer Orders
• Customer Service
• MRO
• CRM
• Sales Growth
• Continuous Improvement

20. Abbott

How Abbott uses Technical Support:

• Provided Level II technical support, problem isolation and resolution for a Global Network.
• Coordinated efforts of 6 local account representatives and technical support specialist to achieve territory goals.
• Provide top level technical support for complex technology issues and the implementation of improvements.

Most common skills for Abbott:

• FDA
• GMP
• QA
• Direct Reports
• Process Improvement
• SharePoint